Amazon

Job DescriptionQuality Services (QS) organization provides testing support for Devices, Retail and AWS products. The primary objective of QS organization is to provide manual testing support. An Associate, Quality Services performs manual test execution of documented task instructions. They produce accurate test results meeting daily targets, adhering to defined processes. Roles & Responsibilities: · Gain understanding of the application test procedures and how to use applicable software and tools. · Execute test instructions and report test results accurately and promptly. · Report any deviations observed · Understand any changes in test instructions related to their assigned work · Follow defined processes to perform assigned work Basic Qualifications:- Bachelor's degree- Knowledge of QA methodology and tools Preferred Qualifications:- Experience with testing consumer devices

Job DescriptionData Center Technician Data Center Operations designs, installs & maintains the world’s largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Operations Tech at Amazon Data Services India Private Limited (“ADSIPL”) with a passion for technology to help us expand AWS Cloud offerings to the next level. ADSIPL offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner. Mid 2012, AWS S3 web service accepted its 1 trillionth object, currently accepting more than 40,000 objects uploaded every second on a daily basis. To keep up with this demand on both disk and network capacity, we continue to expand our Data Centers in India. Also, our content delivery AWS service, CloudFront, has expanded its Data Centers presence by over 50% worldwide in the last 12 months and are expecting to increase by a similar number over the next 12 months. This requires talented people to build & manage. We hope it is you! At ADSIPL, career progression is part of our environment. We want you to progress. If your career path is in Systems, Network or Database Engineering, Software Development or maybe AWS Support, Technical Operations or perhaps Project Management, we will create a development plan to enable you to succeed reaching those goals. This begins on Day One! Come and work for the world’s most Customer Centric Company. The location for this job to be discussed, as there may be opportunities in several India locations. The Opportunity: Data Centre Operations Tech This role is a unique opportunity to work in some of the most cutting edge data centers in the world. ADSIPL’s data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in India. A Data Centre Operations Tech at ADSIPL may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others). There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will undertake are: Problem Solving: Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently, these include: · Escalation point and technical troubleshooter for all Systems and Network hardware problems · Deep diving into Linux server issues · XEN service virtualization troubleshooting Technical: Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical · Remediation of physical layer outages, both Systems & Network · Remediation or recovery of physical power issues on racks · Participate in Data Center power & cooling events Operations: Meet 24x7 On-Call requirements and response during shift rotations. · Install & configure racks of hosts in line with internal SLAs · Triage & resolve trouble tickets for all devices in your region · Data Center point of contact for all High Severity issues · Physical replacement of server and network device parts · Ensure correct rotation of parts & spares · Help define metrics to increase our customer uptime · Enforcing Security Best Practices at ADSIPL · Interact with third party vendors & contractors · Contribute ideas to improve operational efficiency · Project Management: · Participate in and deliver on a number of high impact small to mid-scale projects · Participate in internal team meetings at ADSIPL for metric analysis and project status updates · Help build the world’s largest Cloud infrastructure in India Mentoring: Share knowledge and help educate less technical staff on the best practices related to all service owner issues Hiring: Contribute towards building a great team by getting involved in the ADSIPL’s hiring process/candidate interviews Basic Qualifications:Basic Qualifications · Solid Understanding of Linux/Unix Administration · Server Hardware Troubleshooting experience · Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID · Some Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies · Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers · Strong Communication Skills · Passionate about IT infrastructure and hardware! * This position also has a physical component requiring the ability to lift & rack equipment up to 20kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. * This role involves covering 24x7 shift rotation Preferred Qualifications:· Remote Access: Console routers, IPMI, BMC · Network Equipment Installation and Configuration · Cisco IOS, NX-OS, JunOS · Redundancy: Power feeds, ATS, Server Hardware, RAID, Network Connectivity · Data Center Operations: Inventory Management, Hot/Cold Aisles, Security · Participated in Project Management · Experience or Knowledge of AWS products: EC2, EBS, S3 etc. · Scripting: Bash, Python, Perl, Ruby (or programming languages)

Job DescriptionData Center Technician Data Center Operations designs, installs & maintains the world’s largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Operations Tech at Amazon Data Services India Private Limited (“ADSIPL”) with a passion for technology to help us expand AWS Cloud offerings to the next level. ADSIPL offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner. Mid 2012, AWS S3 web service accepted its 1 trillionth object, currently accepting more than 40,000 objects uploaded every second on a daily basis. To keep up with this demand on both disk and network capacity, we continue to expand our Data Centers in India. Also, our content delivery AWS service, CloudFront, has expanded its Data Centers presence by over 50% worldwide in the last 12 months and are expecting to increase by a similar number over the next 12 months. This requires talented people to build & manage. We hope it is you! At ADSIPL, career progression is part of our environment. We want you to progress. If your career path is in Systems, Network or Database Engineering, Software Development or maybe AWS Support, Technical Operations or perhaps Project Management, we will create a development plan to enable you to succeed reaching those goals. This begins on Day One! Come and work for the world’s most Customer Centric Company. The location for this job to be discussed, as there may be opportunities in several India locations. The Opportunity: Data Centre Operations Tech This role is a unique opportunity to work in some of the most cutting edge data centers in the world. ADSIPL’s data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in India. A Data Centre Operations Tech at ADSIPL may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others). There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will undertake are: Problem Solving: Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently, these include: · Escalation point and technical troubleshooter for all Systems and Network hardware problems · Deep diving into Linux server issues · XEN service virtualization troubleshooting Technical: Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical · Remediation of physical layer outages, both Systems & Network · Remediation or recovery of physical power issues on racks · Participate in Data Center power & cooling events Operations: Meet 24x7 On-Call requirements and response during shift rotations. · Install & configure racks of hosts in line with internal SLAs · Triage & resolve trouble tickets for all devices in your region · Data Center point of contact for all High Severity issues · Physical replacement of server and network device parts · Ensure correct rotation of parts & spares · Help define metrics to increase our customer uptime · Enforcing Security Best Practices at ADSIPL · Interact with third party vendors & contractors · Contribute ideas to improve operational efficiency · Project Management: · Participate in and deliver on a number of high impact small to mid-scale projects · Participate in internal team meetings at ADSIPL for metric analysis and project status updates · Help build the world’s largest Cloud infrastructure in India Mentoring: Share knowledge and help educate less technical staff on the best practices related to all service owner issues Hiring: Contribute towards building a great team by getting involved in the ADSIPL’s hiring process/candidate interviews Basic Qualifications:Basic Qualifications · Solid Understanding of Linux/Unix Administration · Server Hardware Troubleshooting experience · Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID · Some Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies · Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers · Strong Communication Skills · Passionate about IT infrastructure and hardware! * This position also has a physical component requiring the ability to lift & rack equipment up to 20kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. * This role involves covering 24x7 shift rotation Preferred Qualifications:· Remote Access: Console routers, IPMI, BMC · Network Equipment Installation and Configuration · Cisco IOS, NX-OS, JunOS · Redundancy: Power feeds, ATS, Server Hardware, RAID, Network Connectivity · Data Center Operations: Inventory Management, Hot/Cold Aisles, Security · Participated in Project Management · Experience or Knowledge of AWS products: EC2, EBS, S3 etc. · Scripting: Bash, Python, Perl, Ruby (or programming languages)

Job DescriptionWe at Amazon Data Services India Private Limited (‘ADSIPL’), are looking to hire a highly motivated, best-in-class Network Technician to join our growing team within its infrastructure operations. The candidate will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and to develop innovative ways to automate and scale our network as we expand. The position responsibilities will include scaling support of several data center locations of ADSIPL in India and be responsible for day-to-day assistance with capacity management. The Network Technician will work closely with both internal customers of ADSIPL and external vendors to facilitate smooth project execution as directed by Technical Program Managers. The ideal candidate should be highly autonomous, very detail oriented, possesses strong written and verbal communication skills and has significant experience in supporting large scale, enterprise class networks. Excellent network implementation and troubleshooting skills combined with a proven documentation methodology is also required. Strong written and verbal communication skills and an ability to interact efficiently with peers and customers are required. The desire and ability to work in a fast paced, collaborative environment is essential. In addition to providing top-tier management and support of Amazons vast network infrastructure, Network Technicians are expected to build or enhance tools, develop best practices, refine operational procedure and constantly think proactively and innovatively. About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better- rounded professional. Basic Qualifications:- 2+ years of computer hardware troubleshooting and repair experience- 1+ years of computer networking experience- High school or equivalent diploma Preferred Qualifications:- 1. Previous experience working in a Data Center environment- 2. Experience dealing effectively with customers during problem resolution- 3. Experience operating efficiently under pressure

Job Description We at Amazon Data Services India Private Limited (‘ADSIPL’), are looking to hire a highly motivated, best-in-class Network Technician to join our growing team within its infrastructure operations. The candidate will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and to develop innovative ways to automate and scale our network as we expand. The position responsibilities will include scaling support of several data center locations of ADSIPL in India and be responsible for day-to-day assistance with capacity management. The Network Technician will work closely with both internal customers of ADSIPL and external vendors to facilitate smooth project execution as directed by Technical Program Managers. The ideal candidate should be highly autonomous, very detail oriented, possesses strong written and verbal communication skills and has significant experience in supporting large scale, enterprise class networks. Excellent network implementation and troubleshooting skills combined with a proven documentation methodology is also required. Strong written and verbal communication skills and an ability to interact efficiently with peers and customers are required. The desire and ability to work in a fast paced, collaborative environment is essential. In addition to providing top-tier management and support of Amazons vast network infrastructure, Network Technicians are expected to build or enhance tools, develop best practices, refine operational procedure and constantly think proactively and innovatively. About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the jobdescription, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, orincludes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneeredcloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which iswhy we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home,there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusionthat empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversationson Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing ouruniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll findendless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- 2+ years of computer hardware troubleshooting and repair experience- 1+ years of computer networking experience- High school or equivalent diploma Preferred Qualifications:- 1. Excellent analytical skills- 2. Experience working in virtualized enterprise-networking environments- 3. Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.

Job DescriptionWe at Amazon Data Services India Private Limited (‘ADSIPL’),are looking to hire a highly motivated, best-in-class cabling infrastructure engineer to join our growing team within its infrastructure operations. The candidate will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and to develop innovative ways to automate and scale our network as we expand. Key Job Responsibilities· Adhere to security and safety best practices in the data center. · Installation and testing of copper and Fiber Optic cabling. · Creating/attaching labels and barcodes. Understanding of test equipment (power meter / light source, OTDR, VFL,network analyser, copper / fiber cabling test equipment) . Basic build and troubleshooting of network devices.· Managing inventory of related materials by checking and coordinating all materials to be delivered to site daily· Adhering to defined escalation processes and standard operating procedures. · Work in noisy areas with hotter and colder temperatures than standard office environmental conditions. . Regularly work at heights and from ladders. . Experience with a ticketing system· Ability to travel within geographical work area is required. Occasional work in tight and/or narrow spaces, such as under raised floorsBasic Qualifications- Diploma/Graduation in a technical field or equivalent practical experience - 1-2 years of project management experience or operations planning experience - 1-2 years’ experience with physical network infrastructure deployment and troubleshooting - 1-2 years’ experience with network cabling (fiber optic & copper) - English language communication ability - Basic knowledge of computer hardware and network cabling. - Ability to work well with others in a team environment, displaying excellent time management skills and the ability to follow direction. - Able to work at heights or use ladders for continued periods - Have strong attention to detail, maintain high quality standards.Preferred Qualifications - Substantial background in large scale datacentre network implementations and support.- Knowledge of Copper and Fiber Optic testing methodologies. - Ability to read basic layout drawings and floorplans.- Industry standard certifications (CompTIA, CITY & GUILDS Cabling cert or equivalent). - Previous experience working in a Data Center environment (racking & stacking gear, cable management). About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the jobdescription, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home,there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversationson Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- 1. 1-2 years of project management experience or operations planning experience- 2. 1-2 years’ experience with physical network infrastructure deployment and troubleshooting- 3. High school or equivalent diploma Preferred Qualifications:- 1. Substantial background in large scale datacentre network implementations and support.- 2. Knowledge of Copper and Fiber Optic testing methodologies.- 3. Ability to read basic layout drawings and floorplans.

Job Description We at Amazon Data Services India Private Limited (‘ADSIPL’), are looking to hire a highly motivated, best-in-class Network Technician to join our growing team within its infrastructure operations. The candidate will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and to develop innovative ways to automate and scale our network as we expand. The position responsibilities will include scaling support of several data center locations of ADSIPL in India and be responsible for day-to-day assistance with capacity management. The Network Technician will work closely with both internal customers of ADSIPL and external vendors to facilitate smooth project execution as directed by Technical Program Managers. The ideal candidate should be highly autonomous, very detail oriented, possesses strong written and verbal communication skills and has significant experience in supporting large scale, enterprise class networks. Excellent network implementation and troubleshooting skills combined with a proven documentation methodology is also required. Strong written and verbal communication skills and an ability to interact efficiently with peers and customers are required. The desire and ability to work in a fast paced, collaborative environment is essential. In addition to providing top-tier management and support of Amazons vast network infrastructure, Network Technicians are expected to build or enhance tools, develop best practices, refine operational procedure and constantly think proactively and innovatively. About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better- rounded professional. Basic Qualifications:- 2+ years of computer hardware troubleshooting and repair experience- 1+ years of computer networking experience- High school or equivalent diploma Preferred Qualifications:- 1. Previous experience working in a Data Center environment- 2. Experience dealing effectively with customers during problem resolution- 3. Experience operating efficiently under pressure

Job DescriptionWe at Amazon Data Services India Private Limited (‘ADSIPL’), are looking to hire a highly motivated, best-in-class cabling infrastructure engineer to join our growing team within its infrastructure operations. The candidate will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and to develop innovative ways to automate and scale our network as we expand. Key Job Responsibilities· Adhere to security and safety best practices in the data center. · Installation and testing of copper and Fiber Optic cabling. · Creating/attaching labels and barcodes. Understanding of test equipment (power meter / light source, OTDR, VFL,network analyser, copper / fiber cabling test equipment) . Basic build and troubleshooting of network devices.· Managing inventory of related materials by checking and coordinating all materials to be delivered to site daily· Adhering to defined escalation processes and standard operating procedures. · Work in noisy areas with hotter and colder temperatures than standard office environmental conditions. . Regularly work at heights and from ladders. . Experience with a ticketing system· Ability to travel within geographical work area is required. Occasional work in tight and/or narrow spaces, such as under raised floorsBasic Qualifications- Diploma/Graduation in a technical field or equivalent practical experience - 1-2 years of project management experience or operations planning experience - 1-2 years’ experience with physical network infrastructure deployment and troubleshooting - 1-2 years’ experience with network cabling (fiber optic & copper) - English language communication ability - Basic knowledge of computer hardware and network cabling. - Ability to work well with others in a team environment, displaying excellent time management skills and the ability to follow direction. - Able to work at heights or use ladders for continued periods - Have strong attention to detail, maintain high quality standards.Preferred Qualifications - Substantial background in large scale datacentre network implementations and support.- Knowledge of Copper and Fiber Optic testing methodologies. - Ability to read basic layout drawings and floorplans.- Industry standard certifications (CompTIA, CITY & GUILDS Cabling cert or equivalent). - Previous experience working in a Data Center environment (racking & stacking gear, cable management). About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the jobdescription, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, orincludes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneeredcloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which iswhy we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home,there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusionthat empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversationson Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing ouruniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll findendless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- High school or equivalent diploma- Knowledge of fiber optic and copper cabling standards, testing equipment and troubleshooting methodologies- Can lift and rack equipment up to 40 pounds Preferred Qualifications:- 1. Experience working in a colocation data center facility- 2. Substantial background in large scale datacentre network implementations and support.- 3. Ability to read basic layout drawings and floorplans.

Job DescriptionThe ideal candidate will possess experience in typical workforce management disciplines: Scheduling, Real Time Monitoring, proficient reporting skills, and experience optimizing manpower in contact center environments. The ideal candidate would also support and own proactive tactical workforce management responses to address service level challenges. In this role you will experience a wide range of problem-solving situations that require immediate real time intervention, as well as short term scheduling management and planning (1-16 weeks in advance).Key job responsibilities• Leads a team of multiple L4/Program Manager direct reports across geographical locations. Supports a worldwide network of business units and operational contact centers. • Partners with Operations Managers/Partner Teams to design and agree upon service protection and staffing coverage strategies, ensures buy in and commitment at all levels allowing Workforce Management to positively support the customer experience at all times.• Ensures to have optimized staffing coverage, all service level agreements (SLAs) are met to provide consistent service to customers. Develops and communicates action plans as necessary for the current and future day/week. • Provides real-time escalation, recovery for future day and week strategy, and restore capabilities for any failure of service; notifyees the proper support teams; and coordinate recovery as needed.• Identifyees the reasons for failure of any SLA and supports Operations with overtime (OT) requirements by ensuring a process is implemented and followed. Provides accurate IDPs and staffing strategies that minimize OT requirements.• Manages business and executive-level escalations, including reporting to senior- leadership; accountable for SLA, coverage and capacity delivery.• Reviews existing processes and researches new ones for possible improvements or enhancements, designs and implements special project improvements or enhancements whenever necessary.• Provide technical support, advice, process improvement recommendations, and implementation assistance to application teams on major projects and changes.• Influences peer managers and internal stakeholders in functional area on their organization’s vision• Sets objectives/job level guidelines with team members that enable achievement of department and functional goals.• Provides regular coaching and feedback to direct reports to help grow functional skills and leadership capability, with support from senior managers. About the teamAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. We are looking for an exceptional Workforce Management Manager (WFM Manager), who is passionate about their work, understands how to manage calls across a network of contact centers, and who has the ability to contribute new innovations to the within the Amazon Seller Support Workforce Management Team. Basic Qualifications:- 5+ years of program or project management experience- 5+ years of working cross functionally with tech and non-tech teams experience- Experience defining program requirements and using data and metrics to determine improvements- Experience managing teams- Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level- Bachelor's degree- 5+ years’ experience on Workforce Management Scheduling (Alvaria and/or NICE) Tools- Experience managing routine scheduling work in multi-channel global contact center environments including phone, email and chat- Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.- Demonstrates effective, clear and professional written and oral communication- Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders. Preferred Qualifications:- Experience implementing repeatable processes and driving automation or standardization- Experience in data mining, data management, reporting, and SQL queries- PMP certificate- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience in requirement gathering and ability to write clear and detailed requirement document- Experience making business recommendations and influencing stakeholders- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.- Previous experience implementing change management successfully transitioning programs into large scale operations.- Proven ability to make and implement decisions.- Proven ability to build relationships quickly.- Decision Making/ Complex Problem Solving- proactively gather the right data from appropriate sources, probe/consider all of the facts, considers other perspectives; conduct root cause analysis; refer to long term plans and goals; prioritize key factors; act decisively, promptly and confidently.- Fosters a positive team environment and collaboration within the site.- Analytical, attention to detail, proactive self-starter- Strong prioritization, time management skills and ability to delegate effectively.- Ability to embrace constant change with flexibility and good grace.- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.

Job DescriptionWe at Amazon Data Services India Private Limited (‘ADSIPL’), are looking to hire a highly motivated, best-in-class Network Technician to join our growing team within its infrastructure operations. The candidate will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and to develop innovative ways to automate and scale our network as we expand. The position responsibilities will include scaling support of several data center locations of ADSIPL in India and be responsible for day-to-day assistance with capacity management. The Network Technician will work closely with both internal customers of ADSIPL and external vendors to facilitate smooth project execution as directed by Technical Program Managers. The ideal candidate should be highly autonomous, very detail oriented, possesses strong written and verbal communication skills and has significant experience in supporting large scale, enterprise class networks. Excellent network implementation and troubleshooting skills combined with a proven documentation methodology is also required. Strong written and verbal communication skills and an ability to interact efficiently with peers and customers are required. The desire and ability to work in a fast paced, collaborative environment is essential. In addition to providing top-tier management and support of Amazons vast network infrastructure, Network Technicians are expected to build or enhance tools, develop best practices, refine operational procedure and constantly think proactively and innovatively. Key job responsibilitiesInfrastructure Delivery (ID) Network Technicians are part of the Infrastructure Operations Team, the backbone of AWS that supports our customers and their rapidly growing businesses by operating world-class data centers. Network Technicians lead projects to deploy, maintain, and expand the physical network infrastructure at AWS data centers. At Amazon, we always aim to exceed the expectations of our customers, and we continuously raise the standards for operational performance in safety, security, availability, productivity, capacity, efficiency, and cost.As ID Network Technician key responsibilities will include following :- Monitoring the queue for new requests, changes or projects- Plan and implement assigned project as per defined processes and standards- Estimate project requirements in terms of time, cost and resources- Follow change management guidelines during the execution of projects- work with vendors as needed for the projects and monitor their work- collaborate with cross functional teams including network TPM and engineers- remain updated about the new technologies, processes and designs- follow safety and security standards- Troubleshoot network or physical component issues as needed during deployment- Communicate with stakeholders and share regular updatesBASIC QUALIFICATIONS- 2+ years of computer networking experience- 1+ years of data center experience- High school or equivalent diploma- Knowledge of IT system hardware and network concepts- Can lift and rack equipment up to 40 pounds- Knowledge of TCP/IP networks- Knowledge of network cabling, optic types, and test equipment, such as VFL, power meter, and OTDR.- Experience with cabling infrastructure best practices and methodologies.- Familiarity with common networking terms.- Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.- Prior experience in support of physical layer of network infrastructure.PREFERRED QUALIFICATIONS- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure- - Background in large-scale datacenter network implementations- - Ethernet and IP networking knowledge and experience in the application of IP protocols.- - Knowledge or awareness of IT best practice frameworks (ITIL, COBIT) and Operational Excellence concepts or methodologies is a plus- Other Qualifications & Responsibilities- - Experience dealing with customers during problem resolution and operating efficiently under pressure.- - Effective prioritization and time management.- Physical requirements- - The ability to be active and mobile to deliver projects in DC environment and walk around facility as needed- - Ability to work with personal protective equipment- - Ability to move and lift computer equipment up to 50lbs with appropriate tools for assistance as needed- - Occasionally work during nights as per project requirements or change scheduleAbout the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better- rounded professional. Basic Qualifications:- 2+ years of computer hardware troubleshooting and repair experience- 1+ years of computer networking experience- High school or equivalent diploma Preferred Qualifications:- 1. Experience dealing effectively with customers during problem resolution and operating efficiently under pressure- 2. Background in large-scale datacenter network implementations- 3. Ethernet and IP networking knowledge and experience in the application of IP protocols.

Job DescriptionWe at Amazon Data Services India Private Limited (‘ADSIPL’), are looking to hire a highly motivated, best-in-class Network Technician to join our growing team within its infrastructure operations. The candidate will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and to develop innovative ways to automate and scale our network as we expand. The position responsibilities will include scaling support of several data center locations of ADSIPL in India and be responsible for day-to-day assistance with capacity management. The Network Technician will work closely with both internal customers of ADSIPL and external vendors to facilitate smooth project execution as directed by Technical Program Managers. The ideal candidate should be highly autonomous, very detail oriented, possesses strong written and verbal communication skills and has significant experience in supporting large scale, enterprise class networks. Excellent network implementation and troubleshooting skills combined with a proven documentation methodology is also required. Strong written and verbal communication skills and an ability to interact efficiently with peers and customers are required. The desire and ability to work in a fast paced, collaborative environment is essential. In addition to providing top-tier management and support of Amazons vast network infrastructure, Network Technicians are expected to build or enhance tools, develop best practices, refine operational procedure and constantly think proactively and innovatively. About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better- rounded professional. Basic Qualifications:- 2+ years of computer hardware troubleshooting and repair experience- 1+ years of computer networking experience- High school or equivalent diploma Preferred Qualifications:- 1. Previous experience working in a Data Center environment- 2. Experience dealing effectively with customers during problem resolution- 3. Experience operating efficiently under pressure

Job DescriptionWe at Amazon Data Services India Private Limited (‘ADSIPL’),are looking to hire a highly motivated, best-in-class cabling infrastructure engineer to join our growing team within its infrastructure operations. The candidate will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and to develop innovative ways to automate and scale our network as we expand. Key Job Responsibilities· Adhere to security and safety best practices in the data center. · Installation and testing of copper and Fiber Optic cabling. · Creating/attaching labels and barcodes. Understanding of test equipment (power meter / light source, OTDR, VFL,network analyser, copper / fiber cabling test equipment) . Basic build and troubleshooting of network devices.· Managing inventory of related materials by checking and coordinating all materials to be delivered to site daily· Adhering to defined escalation processes and standard operating procedures. · Work in noisy areas with hotter and colder temperatures than standard office environmental conditions. . Regularly work at heights and from ladders. . Experience with a ticketing system· Ability to travel within geographical work area is required. Occasional work in tight and/or narrow spaces, such as under raised floorsBasic Qualifications- Diploma/Graduation in a technical field or equivalent practical experience - 1-2 years of project management experience or operations planning experience - 1-2 years’ experience with physical network infrastructure deployment and troubleshooting - 1-2 years’ experience with network cabling (fiber optic & copper) - English language communication ability - Basic knowledge of computer hardware and network cabling. - Ability to work well with others in a team environment, displaying excellent time management skills and the ability to follow direction. - Able to work at heights or use ladders for continued periods - Have strong attention to detail, maintain high quality standards.Preferred Qualifications - Substantial background in large scale datacentre network implementations and support.- Knowledge of Copper and Fiber Optic testing methodologies. - Ability to read basic layout drawings and floorplans.- Industry standard certifications (CompTIA, CITY & GUILDS Cabling cert or equivalent). - Previous experience working in a Data Center environment (racking & stacking gear, cable management). Basic Qualifications:- High school or equivalent diploma- Knowledge of fiber optic and copper cabling standards, testing equipment and troubleshooting methodologies Preferred Qualifications:- 1. Substantial background in large scale datacentre network implementations and support.- 2. Experience working in a colocation data center facility- 3. Ability to read basic layout drawings and floorplans.

Job DescriptionWant to work in a start-up environment with the resources of Amazon behind you? Do you want to have direct and immediate impact on millions of customers every day? In this role, you will be a leader with massive impact. If you are a self-starter, enjoy building large scale distributed and orchestration systems, and are intrigued by ambiguous problems, look no further.The Returns and ReCommerce team is building the next generation of products and services that will fuel future growth of Amazon's Returns platform, reduce costs and optimize Returns yield, and drive sustainable solutions across the space. Our team is driving innovations in developing and integrating new technology platforms and supporting international expansion at massive scale. This is a chance to be part of making history.Our org is looking to hire an experienced leader to join as Principal Product Manager on our team. You will be a natural self-starter who is comfortable supporting large, complex cross functional initiatives and will have a true hands-on approach, strong product sense and analytical skills, and be an effective communicator. Our ideal candidate is a self-starter and is comfortable conceptualizing and leading complex initiatives from end to end. You should have proven experience in strategy, large-scale execution, entrepreneurial innovation, working cross functionally with operations and engineering teams, and people leadership. This role requires comfort in ambiguous situations and maintaining a high bar in a high pressure, dynamic environment. Strong business judgment, ability to influence cross-functional and remotely located teams, a customer-centric and creative mindset and strong analytical skills are also essential.Key job responsibilities• Document and track progress against product/program launch milestones, highlight blockers, track risks & issues as well as path to green or mitigation plans; Report progress for weekly, monthly, quarterly, and annual business reviews.• Partner with product team on product development lifecycle through key stages; PRFAQ, BRD, Pilot, GTM, Launch.• Support process improvements by suggesting metrics to measure overall team performance, efficiency, and workload.• Write business (MBR, OP) documents and global reporting of metrics and insights.• Ensure clear communication and coordination of both risks and mitigation mechanisms with global stakeholders across internal and external teams.• Analyze and solve business problems at their root, stepping back to understand the broader context.• Lead on-the-ground testing lead on pilots.• Identify, prioritize and communicate key areas for service and business improvement along the key metrics.• Anticipating bottlenecks, providing escalation management, anticipating and making tradeoffs, and balancing business needs versus technical or operational constraints.• Collaborating with global stakeholders in other regions to define requirements that support international use cases.• Create or optimize cross-org structures and mechanisms to accelerate progress. Basic Qualifications:- 10+ years of product or program management, product marketing, business development or technology experience- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner Preferred Qualifications:- Experience owning technology productsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $145,700/year in our lowest geographic market up to $240,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job DescriptionPosition: HR Ops AdminAbout Amazon Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. The individual will implement HR plans and solutions in order to achieve strategic business results. The candidate will possess the ability to complete high volumes of tasks with minimal guidance or supervision and deadline sensitivity. As such, the candidate must be skilled at anticipating problems, creating contingency plans, managing multiple priorities, problem solving and organizing logistics. Key to the position is the ability to keep the team organized, prioritized and on time while also serving as a "go to" for all areas and departments which dovetail with HR. This candidate will help foster a cooperative and communicative atmosphere. Key job responsibilities• Ensure proper on-boarding of associates at station by coaching the Team leaders and Learning ambassadors of the stations• Partner with COEs to correct anomalies in attendance/leave/payroll• Own and lead the associate centered leadership (ACL) practices for the station in coordination with HRBP• Build engagement and connect with the workforce along with HRBP • Maintain headcount with respect to LM by coordination with HRBP and WFS team• Partner with HRBP and site leaders to maintain station internal and external positive ER climate. • Connect, coach and engage with the ops and support employees at station• Develop fluency in HR policies and help the business in implementation, adherence and compliance of the same• Support HRBP by using and preparing MIS and data to derive insights for improving station scorecards• Work on CI and Station/Territory level kaizen• Maintain 100% labor compliance for the station• Coordinate with manpower agency to close disciplinary tickets, payroll, benefits along with manpower agency Basic Qualifications:- 6+ months of human resources experience- 6+ months of customer service experience- 6+ months of Microsoft Office products and applications experience- High school or equivalent- Experience in confidential environments Preferred Qualifications:- 1+ years of human resources experience- 1+ years of customer service experience- 1+ years of Microsoft Office products and applications experience

Job DescriptionThe People Engagement Experience (PEX) is the thread across our People Engagement (PE) experiences made up of forward-thinking UX designers, researchers, writers and design technologists. PEX is revolutionizing the user experience for Amazonians across the globe. Our design work has a direct impact on the lives of millions of Amazonians, helping them achieve work-life balance and advance in their careers. We’re also customer-obsessed, driving impact across the company by delivering on user-centered and business needs. We support Amazon's mission to become Earth's best employer through making it easier to acquire, train and retain employees.As a UX Designer of the PEX team, you will be responsible for the design of the end-to-end employee experience. You’ll craft elegant design solutions across a range of personas and platforms at global scale and collaborate closely with product and engineering partners, as well as multiple partner teams within the broader People Experience Technology (PXT) and Amazon Worldwide Operation orgs. As a senior designer, you’ll own experiences in the Amazon employee mobile app, AtoZ, and the communication, engagement, career, scheduling experience within the app. You will also identify large scope product and long-term design vision to raise the UX bar for this domain.To succeed in this role, the candidate must be an innovative self-starter in driving operational excellence and a strategic big-picture thinker. The candidate must have proven the ability to succeed in a highly ambiguous, fast-paced environment. Our environment requires the skills to work collaboratively and the commitment to take ownership when needed.Key job responsibilities* Assume ownership for the end to end product experiences and features across desktop, mobile and more. * Manage the user experience design of multiple mid-to-large-sized programs.* Contribute to the vision for the organization and influence product strategic roadmap. Lead the discovery, strategize concept design and launch phases of a project.* Champion user-centered design culture. Drive creative process and collaboration with cross-functional partners to propose new ideas and strategies.* Model behavior that exemplifies Amazon Leadership Principles in their team. Raises the design bar for the organization.* Provide coaching and feedback, with an emphasis on growing junior Independent Contributors and leadership capability.* Create and drive adoption of design guidelines, mechanisms, best practices, process and tools.A day in the lifeThe Senior UX Designer will be working with product and engineering stakeholders closely on day-to-day basis. While this designer independently owns multiple products/features at the same time, he/she will also collaborate with other UX designers in the same team on connecting individual features to a holistic experience. UX Researcher and UX Content will support you in your work. This designer will share design work regularly with design team peer review, stakeholder review and leadership.About the teamWe are a multidisciplinary team creating truly meaningful products and experiences that empower and connect millions of Amazon employees. Our team consist of designers, researchers and writers, and is very diverse in terms of educational background, gender, race, skills, and location. Basic Qualifications:- 6+ years of UX designer or interaction designer experience- Have an available online portfolio Preferred Qualifications:- Experience defining and maintaining design patterns and UX standards- Experience with UX design of complex workflows- Experience working with stakeholders to plan and execute programs that are strategic in nature- Experience in delivering design solutions for projects of large scope and complexity- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps- Excellent communication, presentation, and storytelling skills with an ability to present to and influence other designers, PMs, and senior executive management.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job DescriptionAre you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is one of the leading digital video services on the Internet today. Now available in more than 240 countries and territories, Prime Video offers Original shows and movies like the Emmy Award-winning comedy The Marvelous Mrs. Maisel, the raucous and satirical superhero takedown The Boys, the TV adaptation of The Lord of the Rings, and live concerts and sports. We need your passion, innovative ideas, and creativity to help take us to new heights. The PV International FP&A team is seeking a Finance Manager to join our Seattle based group. The Finance Manager role will be an essential member of the team, with broad analytical and strategic responsibilities, including:Key job responsibilities• Manage all key planning mechanisms (in-year, annual, long range) for PV International business• Publish clear and frequent reporting for senior PV leadership on P&L and performance tracking• Monitor performance, track progress, and understand sources of variance vs latest operational plan• Identify deep, actionable insights into the content preferences, behavior and needs of our customers, globally• Partner with business and content finance teams to design both short and long-term strategy, including inventing new metrics to measure success• Maintain a source of truth on the total International P&L, including identifying and delivering opportunities on central / allocated costs• Proactively identify opportunities for trade-offs, and provide strategic guidance on the best use of remaining capital• Author business-driving documents to leadership that surface key learnings and provide recommendations Basic Qualifications:- 5+ years of tax, finance or a related analytical field experience- 4+ years of applying key financial performance indicators (KPIs) to analyses experience- 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science) Preferred Qualifications:- 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience- 6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience- MBA, or CPA- Knowledge of SQL/ETL- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)- Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of resultsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $85,900/year in our lowest geographic market up to $179,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them tocompletion.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Do you thrive on delivering complex software and networking projects across multiple sites and regions? Do you enjoy driving customer’s business requirements into reality, and meeting their needs? In Direct Connect, we’re working on the future. If you are seeking an iterative fast-paced environment where you can drive innovation, apply state-of-the-art technologies to solve extreme-scale real world delivery challenges, and provide visible benefit to end-users, this is your opportunity. Come work on the Amazon Direct Connect Team!Background:Amazon Web Services (AWS) offers a broad set of global compute, storage, database, analytics, application, and networking services that help organizations move faster, lower IT costs, and scale applications. Our services are trusted by the largest enterprises and the hottest startups to power a wide variety of workloads.The AWS Direct Connect team delivers solutions that make it easy for customers to establish a dedicated network connection from their premises to the AWS cloud. These connections help to reduce network costs, increase bandwidth throughput, and provide a more consistent network experience than Internet-based connections. Direct Connect is currently available in more than 130+ locations in 84 cities located in 32 countries.This position can be based in Seattle WA or Herndon VA.OpportunityIn this role of Tech Infra Program Manager (TIPM), you will provide project leadership, anticipate bottlenecks, mitigate project risks, quantify the impact of making tradeoffs, and balance business needs against technical constraints. The team has a challenging task of balancing cost, schedule, and innovation-based problems. You should be comfortable collaborating in a fast-paced and often uncertain environment, and contributing to innovative solutions, while demonstrating leadership, technical competence, and meticulousness. This TIPM will lead infrastructure deployment projects across a wide range of technologies and standards. This role will give you an opportunity to work with many different teams across the organization to deliver solution.The Ideal CandidateIf you are someone who has passion for technology and you have demonstrated experience for the same, we would love to hear from you. The ideal candidate has the courage of conviction. To be successful, you must combine superb technical, research and analytical capabilities, and bias for action to get the right things done quickly and effectively. This person must have the ability to deal with ambiguity, think creatively, be comfortable working with a team of top-notch software engineers, network development engineers and collaborating with our partnering teams. We’re looking for people who innovate and love solving hard problems. Cross-team coordination, project management, and executive presentation skills are also essential.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- 3+ years of technical infrastructure management experience- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software) Preferred Qualifications:- Networking-specific domain knowledge using WAN routing hardware or software.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,400/year in our lowest geographic market up to $197,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job DescriptionMaintenance Technician II About Maintenance at Amazon Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Reliability Maintenance & Engineering (RME) are the business partners that work tirelessly behind the scenes to make it all happen. We drive continuous improvement, and maintain all of the Material Handling Equipment (MHE) to ensure our customers are met with the Amazon smile. Come join us, on our journey! About the Role As a Maintenance Technician II, you will use your skills to support the Operations Maintenance team in repairing and maintaining material handling equipment and pneumatic systems throughout the building. You will have the opportunity to install, maintain and repair automated packaging and distribution equipment. In addition to developing your skills, you will mentor junior technicians to grow in their roles. What Do We Offer? Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there is more: We provide lightweight fire resistant daily wear and composite toe safety shoes for your safety! Responsibilities include, but are not limited to · Promote a safe working environment by following all safety procedures Complete preventative maintenance routines with proper documentation· Troubleshoot electrical and mechanical problems related to all Material Handling Equipment (MHE) which includes belts, motors, photo-eyes, relays, and more · Maintain a positive working relationships across all of the Amazon Operations facility Track and store department inventory· Move up to 49lbs as well as stand and walk during shifts lasting up to 12 hours, with or without reasonable accommodation · 50% or more travel requirement pre-launch to complete various building launch and training tasks. Basic Qualifications:- 1+ years of Microsoft Office products and applications experience- High school or equivalent diploma- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications:- Associates or higher degree from a vocational school or college with a focus in the Mechanical or Electrical field- 2+ years of experience with automated conveyor systems and controls 2+ years of experience in the repair of material handling equipment- 2+ years of experience conducting predictive and preventative maintenance procedures 1+ years of metal and wood fabrication- 1+ years of blueprint and electrical schematic reading- 1+ year of knowledge with electrical and electronic principles- 2+ years apprenticeship or equivalent experience in the Mechanical or Electrical field- Experience with Material Handling Equipment (MHE) safety standards accordance with Original Equipment Manufacturer (OEM) and Safety standards- Project Management experience- Experience with a Computerized Maintenance Management System (CMMS) Experience with robotic operation and maintenance- Able to troubleshoot basic input and output functionsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Job DescriptionAmazon Security Incident Response Team (SIRT) is seeking qualified Security Engineers to join our innovative, high energy Information Security team. SIRT Security Engineers respond to security events, conduct analysis of threats such as malware and intrusion attempts, and provide security services to safeguard highly sensitive data. They work hands-on with detection systems and vulnerability analysis tools to respond to potential threats to Amazon systems. SIRT Security Engineers are unique individuals prepared to relentlessly resolve security issues by gathering and analyzing event data and conducting root-cause analysis. With your technical expertise, you will be solving security challenges at scale, working to protect the applications powering the most sophisticated e-commerce platform ever built. We value broad and deep technical knowledge, specifically in the fields of forensics, malware analysis, network security, application security, threat hunting, and threat intelligence. Key job responsibilities- Responding to security incidents, and coordinating a cohesive response involving multiple teams across Amazon.- Providing security engineering solutions and support during customer-facing incidents, proactively considering the prevention of similar incidents from occurring in the future.- Assisting in the development of pragmatic solutions that achieve business requirements while maintaining an acceptable level of risk.- Identifying and recommending solutions that improve or expand Amazon’s incident response capabilities.- Working alongside and mentoring Information Security engineers to improve security, reduce and quickly address risk.- Evaluating the impact of current security trends, advisories, publications, and academic research to Amazon, coordinating response as necessary across affected teams.- Keeping your knowledge and skills current with the rapidly changing threat landscape.- Participating in a follow-the-sun on-call rotation.10003ASAbout the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career growthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- 3+ years of programming in Python, Ruby, Go, Swift, Java, .Net, C++ or similar object oriented language experience- Bachelor's degree in computer science or equivalent- Knowledge of networking protocols such as HTTP, DNS and TCP/IP Preferred Qualifications:- 2+ years of any combination of the following: threat modeling experience, secure coding, identity management and authentication, software development, cryptography, system administration and network security experience- Experience with AWS products and services- Experience with programming languages such as Python, Java, C++Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Job DescriptionCome shape the future with us! As a major cloud provider, our technology powers many of the world's largest organizations. We are now building a new and exciting Generative AI application that will transform how enterprises operate.You will have the exciting opportunity to be on the ground floor of developing this cutting-edge product. We are seeking creative problem-solvers who are energized by tackling complex technical challenges to push the boundaries of what's possible with AI. Our team collaborates closely across roles to rapidly build, test and iterate as we create an AI solution that delivers real business value. Join our innovative team to leave your mark on the next generation of AI.AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Key job responsibilitiesAs a Software Development Engineer, you will solve technical challenges and act as a mentor to other junior engineers. Given that this is an early-stage initiative, you'll play an active role in translating business and functional requirements into concrete deliverables and build quick prototypes or proofs of concept in partnership with other technology leaders within the team. You will help invent new features, design, develop and deploy highly scalable and reliable distributed services. You will work with a variety of core languages (primarily Java and Python) and technologies (AWS). You will work closely with Product Managers, Engineers and Applied Scientists.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. EEO/AccommodationsAWS is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status; we celebrate the diverse ways we work. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team. You may also reach them directly by visiting please https://www.amazon.jobs/en/disability/us. Basic Qualifications:- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language Preferred Qualifications:- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job DescriptionAre you passionate about automated reasoning and program analysis? Do you enjoy creating code reasoning tools that help customers build software with high assurance. If so, then we have an exciting opportunity for you. The Automated Reasoning Group is looking for an Applied Scientist who will develop innovative and scalable code reasoning tools and techniques to address customers software assurance needs. You will be part of a larger organization that develops formal software analysis tools from model checkers to deductive theorem provers and applies them to software at all levels of abstraction from assembler through very high-level languages like Dafny. Each day, hundreds of thousands of developers make billions of transactions worldwide on AWS. They harness the power of the cloud to enable innovative applications, websites, and businesses. Using automated reasoning technology and mathematical proofs, AWS allows customers to answer questions about security, availability, durability, and functional correctness. We call this provable security, absolute assurance in security of the cloud and in the cloud. https://aws.amazon.com/security/provable-security/ Basic Qualifications:- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience in patents or publications at top-tier peer-reviewed conferences or journals- Experience programming in Java, C++, Python or related language- Experience in formal verification techniques such as theorem proving, model checking, SAT-SMT Preferred Qualifications:- PhD in engineering, technology, computer science, machine learning, robotics, operations research, statistics, mathematics or equivalent quantitative field- Experience in compiler technologiesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Job DescriptionAre you interested in shaping the future of training and development for thousands of Selling Partner Support associates worldwide?The Selling Partner Services Agent Development team is seeking a Senior Program Manager to lead our Agent Certification Program from strategic roadmap creation to change management and implementation. This role will be pivotal in ensuring that all associates interacting with our selling partners are production-ready and meet specific performance criteria before entering production, thus enhancing the overall Selling Partner experience. If you love operating as a strategic leader and thoughtful change manager, we’d love to talk to you.Key job responsibilitiesStrategic Leadership: Develop and implement the strategic roadmap for the New Hire Certification Program. Drive change management and ensure smooth implementation of program initiatives.Program Management: Establish a standardized certification framework for new hires, consisting of four key stages: end of training certification, ramp production certification, upskill training certification, and upskill ramp certification. Conduct pilots and scale up the certification mechanism worldwide. Data-Driven Decision Making: Analyze performance data to identify associates who require additional operational and training support. Build data insights to analyze and isolate issues, develop solutions, and prioritize opportunities. Communicate and iterate on a comprehensive set of metrics to measure the performance of learners and training impact.Stakeholder Management: Engage with stakeholders across levels and geographies to gather input and feedback. Report New Hire (NH) performance in the Monthly Program Review against operational metrics and deep dive misses. Coordinate path to green (PTG) action plans with internal and external stakeholders.Continuous Improvement: Proactively partner with Operations to uncover top defects post-ramp and work with Learning Experience Design (LXD) and Training Delivery (TD) on initiatives to drive down defects. Initiate a closed-loop mechanism with TD/LXD to inspect survey and assessment findings and actions that tie to program-level performance.About the teamThe WW Selling Partner Services (SPS) vision is to enable every brand – from the small business with an idea to the large, multi-national corporation – to be able to thrive and grow into a global selling success. Our vision is not meant to encompass everything that we may do in the near-term, but it articulates a point of view on what we will prioritize and where we want to go over the long term.The WW SPS Agent Development (AD) develops and delivers learning experiences and technology to enable Associates, Investigators and Analysts to achieve the right outcomes for our Buyers and Selling Partners. Basic Qualifications:- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership Preferred Qualifications:- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job DescriptionImagine being at the forefront of a revolution – where artificial intelligence seamlessly integrates into the daily operations of businesses, empowering employees to achieve unprecedented levels of productivity and creativity. This is the future we're building at Amazon Q Business, and we need your expertise to make it a reality.Key job responsibilities- Work closely with UX designers and product managers to develop friendly UI experiences.- Work closely with other engineers to architect and develop the best technical design.- Develop/maintain operational rigor for the frontend of a new AWS service.- Own and deliver key features within a new interactive ML application- Collaborate with other AWS SDEs for features that cut across AWS.- Engage with customers and other AWS partners.About the teamAmazon Q Business is a generative AI–powered assistant that can answer questions, provide summaries, generate content, and take actions, securely completing the tasks based on data and information in your enterprise systems. It empowers employees to be more creative, data-driven, efficient, prepared, and productive. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:- 3+ years of non-internship professional front end, web or mobile software development using JavaScript, HTML and CSS experience- 1+ years of computer science fundamentals (object-oriented design, data structures, algorithm design, problem solving and complexity analysis) experience- Experience using JavaScript frameworks such as angular and react Preferred Qualifications:- 4+ years of agile software development methodology experience- Experience with common front-end technologies such as HTML, CSS, JS, TypeScript, and NodeAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job DescriptionAmazon Australia Customer Service Team is seeking a highly motivated Program Manager for the Customer Experience (CX) team in Sydney, Australia. The successful candidate will be responsible for leading new business launches, working on defect elimination and CX improvements for a portfolio/category of the Australia business from a customer service perspective. This will be a diverse and highly visible role requiring a strong aptitude for building partnerships through earn trust, and influencing a wide range of stakeholders at every level of the business. You will establish yourself as a subject matter expert in a fast moving, ambiguous environment, relentlessly advocating for our customers with business partners and manage life cycle of complex initiatives. Interfacing with Retail teams, Business Program teams, Customer Service Operations teams, you will contribute to making Customer Service a differentiator for Amazon Australia.Our team operates out of our fabulous CBD office conveniently located near transportation.Amazon offers employees a competitive remuneration package, including participation in the company stock plan as applicable. We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.Key job responsibilities• Manage multiple program areas - define project plans, assemble resources, manage implementation activities, track deliverables, and develop processes associated with program roll-out and ongoing support.• Plan, develop and execute CX programs across the entire project life cycle.• Conduct data dive deeps to identify defect elimination opportunities and influence partner teams with competing priorities to implement projects building tradeoffs on cost v/s impact.• Lead the Contact reduction charter for the assigned portfolio of initiatives, and delivering the assigned defect elimination targets for the year.• Understanding best practices from other regions and understand the market fit implementation for an emerging store like AU and bring in a WW Customer Service perspective on key topics.• Contribute to Operate Planning cycles by defining long term priorities for the program working with business teams and forecasting partners.• Leading Voice of Customer sessions to drive attention to outlier/egregious CXs, understanding social media sentiments through data mining and presenting it to senior leaders to drive actions and influence priorities.• Write clear and concise documents expressing complex concepts in a logical manner. Able to present decisions to leaders across a diversity of areas.• Be comfortable operating at speed to ensure forward momentum, fast iteration and incorporate new learnings.• Represent Customer Service at business reviews owing key metrics and representing the empty chair in the room through consistent, effective and open communication both verbal and written.A day in the lifeEveryday is about hustling and working alongside other program and senior program managers. Participating in WBRs and defined team mechanisms. Being able to balance speed with execution and taking tough decisions. Focusing time on reflecting what could be done better, being vocal and participative in meetings and sharing point of views, and most importantly doing this with a smile and positive perspective. Basic Qualifications:- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Preferred Qualifications:- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Job DescriptionWould you like to lead a team that enable retail features experienced by all your friends and family? Making use of state of the art Machine Learning, data pipelines and web applications built on AWS?We are looking for outstanding Software Development Managers to lead Agile teams in Seattle. You will be delighting our customers through launching and growing initiatives for Amazon's global websites. Your team will own the business, technology and operations, giving you the responsibility and authority to ensure success.You will be able to demonstrate skills in leadership, and impactful delivery, through multiple successful product release cycles. You will be able to prove your ability to collaborate and communicate well, with the team, local and remote peers, and senior leadership. You will not only be passionate about creating reliable and maintainable systems, but also motivated to develop high-performance teams through mentorship.In this specific role, you will manage a team of software engineers responsible for inferring factual information about products in Amazon's catalog in order to power product discovery and search, as well as a variety of features across Amazon's customer experience (e.g. we are the reason customers see all available sizes and colors of a product together on a single product page). Our work is characterized by advanced Machine Learning techniques (deep neural networks), high scale, complexity, and a constant need for innovation.You will be responsible for everything from business ideas through to technology, software engineering and operations. You and your team will be accountable for running the systems you build, continually inventing new features.Key job responsibilities· Thinking big and working with executive leadership and business stakeholders to define strategy and roadmap.· Management and execution against roadmap, project plans and delivery commitments· Owning all metrics around initiative goals you will define. We make decisions based on data.· Responsible for the overall systems development life cycle· Manage the day-to-day activities of the engineering team· Management of departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team· Work closely with the engineers to architect and develop the best technical design and approach· Report on status of development, quality, operations, and system performance to managementProfessional traits that are not unique to this position, but necessary for Amazon leaders:· Customer Obsession· Thinks big· Exhibits excellent judgment· Has relentlessly high standards (is never satisfied with the status quo)· Hires and develops great people· Strong results orientation· Is able to dive deep and is never out of touch with the details of the business or the technology Basic Qualifications:- 3+ years of engineering team management experience- 7+ years of working directly within engineering teams experience- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teams Preferred Qualifications:- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineersAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166,400/year in our lowest geographic market up to $287,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.