Amazon

Job DescriptionMULTIPLE POSITIONS AVAILABLECompany: AMAZON WEB SERVICES, INC.Position Title: Technical CSM IIILocation: Seattle, WashingtonPosition Responsibilities:Leverage program management, technical, organizational, and transformation expertise to understand the customer's business and strategic goals, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and partners. Understand the customers' biggest IT challenges, and provide prescriptive guidance, based on AWS best practices, to guide them through the obstacles. Take end-to-end ownership of a diverse range of projects and initiatives, utilizing communication skills to interface with and influence a broad range of multi-disciplinary teams (sales, solutions architecture, support, product, professional services, partners). Responsible for cloud transformational programs (technical, operational, organizational, education) that span across traditional IT teams and business units. Evangelize AWS services and influence customers to adopt the right solution at the right time. Deliver great customer experience by deploying AWS solutions, driving innovation, and delivering successful migration programs. Help shape the rapidly growing Customer Solutions Management function by defining and implementing standard processes, methodologies, and tools.40 hours / week, 8:00am-5:00pm, Salary Range $153,600/year to $207,800/year.Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation #0000 Basic Qualifications:Position Requirements:Master’s degree or foreign equivalent degree in Computer Science, Engineering, Math, Operations Research, or a related field and one year of experience in the job offered or a related occupation. Employer will also accept a Bachelor’s degree or foreign equivalent degree in Computer Science, Engineering, Math, Operations Research, or a related field and five years of progressive post-baccalaureate experience in the job offered or a related occupation as equivalent to the Master’s degree and one year of experience. Must have at least one year of experience in the following skills: (1) leading complex, large-scale, IT/technical/or engineering programs; (2) experience in a senior customer facing role; and (3) working with current technologies such as Cloud. Some positions may require domestic or international travel. Partial telecommuting permitted; employees will be required to report to office multiple days per week. #0000 Preferred Qualifications:Please see job description and the position requirements above.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Job DescriptionIhr Ziel ist es, die Welt dynamisch mitzugestalten.Sie möchten Grenzen überschreiten?Sie möchten Lösungen erarbeiten und die Probleme von morgen bereits heute lösen?Dann haben wir den richtigen Job für Sie!Wir sind auf der Suche nach einem effizienten ICQA Area Manager für die Bestandskontrolle und QualitätssicherungUnsere Versandzentren bilden den Mittelpunkt des schnell wachsenden Logistiknetzwerks von Amazon: Hier bewältigen wir den schnellen Warenumschlag. In jedem Versandzentrum sind unsere Teams mit der Einlagerung von Anlieferungen, mit dem Kommissionieren, Verpacken und Versenden von Produkten beschäftigt: All diese Gruppen haben uns maßgeblich dahin gebracht, wo wir heute sind.Diese Versandzentren sind dynamische Umgebungen, in denen viel bewegt wird und die Einhaltung von Richtlinien und Verfahren unerlässlich ist. Daher benötigen wir die richtige Führungspersönlichkeit, die dazu beiträgt, dass unsere Lieferungen Kunden stets zuverlässig erreichen und alle Teams eine gleichbleibend gute Leistung und Servicequalität bieten.Rolle und Aufgaben:• Sie überprüfen Leistungskennzahlen täglich, wöchentlich oder monatlich und führen Kontroll- und Qualitätsanalysen zu allen Verhaltensweisen und Verfahren aus, die sich auf die Bestandsintegrität auswirken könnten.• Sie erweitern Ihr Wissen über die wesentlichen Geschäftsprozesse und die Ausnahmebehandlung in unserem Versandzentrum und sorgen für eine strikte Einhaltung der Prozessdisziplin über alle Schichten und Abteilungen hinweg.• Sie wenden Messverfahren zur Beurteilung der Qualität und Bestandsbeschaffenheit an und geben Feedback zur Qualitätssicherung an das Logistikmanagementteam weiter.• Sie stehen in Kontakt mit Bereichs- und Betriebsleitern, um eine nachhaltige Kommunikation aller Richtlinien in Bezug auf die Prozessdisziplin zu erreichen.• Sie koordinieren die Bestandskontrolle und -zählung in Übereinstimmung mit den Netzwerkstrategien und sorgen für Regelkonformität und Konsistenz mit SOX.• Anhand von Ursache-Wirkungs-Analysen erkennen Sie Grundursachen für Inventarabweichungen.• Sie überprüfen und analysieren Daten zu den von Kunden angemerkten Beschwerden oder Mängeln und entwickeln entsprechende Maßnahmenpläne, um diese Vorfälle in Zukunft zu reduzieren.• Sie übernehmen die Führung eines Area Manager-Teams (Frontline-Manager) und die Leitung der Stundenlohnmitarbeiter im operativen Bereich der Bestandskontrolle und Qualitätssicherung innerhalb des Versandzentrums.• Sie sind verantwortlich für die Steuerung, Koordination und Beurteilung der operativen Prozesse im Versandzentrum.• Sie führen Ihre Leitungsfunktion in Übereinstimmung mit unseren Richtlinien und Verfahren aus. Dazu gehören insbesondere:• Bewerbergespräche und Schulungen für Mitarbeiter des Versandzentrums• Verantwortung für die Entwicklung und Erreichung betrieblicher Zielvorgaben• Personalplanung und -Prognosen• Sie fördern die Prozessoptimierung, motivieren Mitarbeiter und leisten einen positiven Beitrag zur Reduzierung der Beschäftigungsfluktuation.• Sie arbeiten mit allen Abteilungsleitern bei der Identifizierung und Umsetzung wichtiger Projekte, Maßnahmen und Systemerweiterungen zusammen.• Sie arbeiten mit den Teams im Bereich Schadenverhütung an der Umsetzung, Entwicklung und Einhaltung von Richtlinien und Verfahren zur Schadenverhütung.• Sie nehmen an netzwerkweiten Qualitätsinitiativen für die Bereiche Versand und Logistik teil. Basic Qualifications:- Bachelorabschluss einer anerkannten Hochschule oder Universität bzw. alternativer Abschluss einer anderen anerkannten Bildungsstätte,- Berufserfahrung auf dem Gebiet Bestandskontrolle und Qualitätssicherungsmanagement sowie erste Führungserfahrung,- Erfahrung mit WMS-Systemen,- Hervorragende Kommunikationsfähigkeiten in Wort und Schrift in fließendem Deutsch und Englisch,- Nachweislich gute Zeitmanagementfähigkeiten und Fachwissen bei der Bewältigung großer Datenmengen,- Sie sind belastbar, arbeiten problemlösungsorientiert, überzeugen durch Eigeninitiative und Multitasking-Fähigkeit und können in einer komplexen, zuweilen widersprüchlichen Umgebung Prioritäten setzen.- Nachweisliche Überzeugungsfähigkeit bei der Kommunikation mit unterschiedlichen Führungsebenen eines Unternehmens,- Gute Anwenderkenntnisse in MS Office, insbesondere Excel,- Kenntnisse im Finanz- und Rechnungswesen, gepaart mit einem guten Verständnis der Beziehung zwischen Bestand und Kontierung,- Hohes Engagement für die Mitarbeiterentwicklung. Preferred Qualifications:- Starke analytische Fähigkeiten, insbesondere gute mathematische Fähigkeiten und Datenanalysekenntnisse,- Schnelle Einarbeitung in neue Softwaresysteme und Datenanalysetools,- Erfahrung mit Lean- und Six-Sigma-Methoden und -Techniken,- Erfahrungen mit MS Access wären von Vorteil.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.m/w/d

Job DescriptionWe are Amazon; we pioneer. Since opening in 1995, we’ve been pushing the boundaries of possible further and further. We are seeking a motivated and impeccably organised General Managers Assistant to join our new Fulfillment Center, to assist and work closely with the site’s General Manager. About Amazon’s busy Fulfillment Centers: the Operations teams that work in these facilities are responsible for controlling our vast range of fast-moving inventory, from Inbound to Outbound departments. They also work as smart as they can to ensure that our customers receive what they want, when they want it, while improving processes and workflows wherever possible.In this critical role, you will enjoy a varied and a great range of interactions daily. You will be responsible for the coordination of engagement events across the site and manage the associated annual budget. This exciting role will allow you to be creative in bringing your ideas and fun initiatives to life, working with our operations teams and driving communication within the Fulfillment Center. Whatever you find yourself focusing on, it will be aimed at delivering the highest quality service to our internal and external customers. Key job responsibilities• Plan, coordinate and organize onsite employee engagement events for associates, including competitions, celebrations and handouts, and managing associated budgets and deadlines throughout the year.• Plan events according to the site’s needs, prepare posters and campaigns to promote events and work with stakeholders to deliver and implement site projects.• Manage communication channels across the fulfillment center, including newsletters, corporate communications and site-specific message boards and feedback channels.• Act as the site Charity Champion in the community, coordinating the site charity budget, working with central teams to embed network initiatives alongside local charity donations and campaigns.• Manage the network recognition programs onsite for associates and drive participation amongst your leadership team and associate population.• Be responsible for the overall direction and coordination of the leadership team’s travel and administration, including diary management and recording actions of meetings and driving these to resolution on behalf of the General Manager.• Working closely with all support staff to build, coordinate and secure robust support and resourcesfor projects and initiatives.• Welcome and coordinate visitors, on behalf of the General Manager and leadership team of the Fulfillment Center.Typical work schedule is Monday through Friday; job duties may require additional hours and availability outside normal working hours. May require flexibility to adjust work schedule from time to time and to travel between sites. Basic Qualifications:- Demonstrable experience in the key responsibilities of the role, described above. - Ability to effectively prioritize and deliver multiple assignments while also serving as point of contact for a large team.- Proficiency with the Microsoft Office Suite (Outlook, PowerPoint, Word, Excel).- Attention to detail and problem-solving skills- High proficiency of English and German languages; open to other EU languages. Preferred Qualifications:- Previous working experience within a large scale rapid and process driven environment would be beneficial.- Degree level qualification or equivalent.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.m/w/d

Job DescriptionAmazon Pay is growing its offline payments operations aggressively in India. In this context, we are looking for a sales and business development specialist who will help large offline organized retailers to grow their business with Amazon Pay. In this role, you will manage National/Regional offline brands and retailers in India to enable payment acceptance through Amazon Pay at their physical stores. This role will be focusing on acquisition and account management of these brands and offline merchants, defining and executing joint business plan to form alliances. You must possess strong relationship-building skills and be able to create win-win opportunities with merchants. Ideal candidate should have Sales and Account management experience in managing B2B business accounts, which will form the core of merchant engagement. The candidate should be able to help merchants understand the opportunity with Amazon Pay to grow their business and should be comfortable with balancing multiple priorities, working with internal and external partners, as well as strategically analyzing data to inform decisions. To be successful in this role one should have superior communication, presentation, and organizational skills. This role provides opportunities to develop original ideas, approaches, and solutions in a competitive and ever changing business climate.Key job responsibilitiesYou will be responsible for enabling brands/merchants on Amazon Pay and managing these relationships on an ongoing basis. You must be an effective communicator and negotiator. You have strong business judgment with a track record of strong ownership and relationship management skills. You will be responsible for the following:• Drive Amazon Pay adoption with B2C brands/merchants by interacting with decision makers within the stores/brands.• Own and cultivate business relationship with key partners/stores with a long term vision to make the Amazon Pay as their preferred choice for accepting digital payments.• Develop strategic account plans with eye toward identifying creative, business-generating initiatives• Forecast and report business growth and other key metrics, including tracking actual progress toward forecasts• Prepare and give business reviews to senior management team regarding progress and roadblocks to drive business growth. Basic Qualifications: 3+ years of generating new opportunities with strong focus on pipeline tracking and deal execution through entire sales cycle experience 3+ years of exceeding quota and key performance metrics experience Bachelor's degree Experience with business development, partnership management, or sourcing new business Preferred Qualifications: Experience and record of success in an outbound account management or prospecting role in B2B environments, preferably in a solution/technology-related environment Experience in fintech and affordability solutions including Brand EMI, Bank EMI

Job DescriptionAdvertising Account Manager (Ad Sales Account Manager II) With millions of customers visiting us every day to find, discover, and buy products, we’re obsessed with making the shopping experience the best it can be – and advertising is a part of that experience. We strive to make advertising so relevant that customers welcome it – on Amazon, on mobile and tablet devices, and across the web. We put the customer at the heart of everything we do. If you’re obsessed with being a part of advertising that informs instead of interrupts; that helps customers deliver great products and brands, not just delivers impressions; and that empowers customers to be decisive, rather than distracts them – then we want you to come join us and make advertising even better. We are a motivated, collaborative and fun-loving team building a high growth business. We are entrepreneurial and have a bias for action and a broad mandate to experiment and innovate. This role offers an opportunity to make a significant impact. This position is based at the Amazon Advertising office in Gurugram with travel as required. Role is an opportunity to work on one of the large and fast growing advertising products (Sponsored Ads) to support growth objectives of large clients within OHL (supporting categories like Kitchen, Home, Furniture, Auto)Key job responsibilitiesKey job responsibilitiesThe responsibilities of the Ad Sales Account Manager for Large Clients would be as follows,· Own end-to-end key business metrics like ad revenue and active advertisers for a complete category for Amazon advertising (Sponsored Ads)· Engage with CXOs/ Ecommerce heads of large brands within the category to provide amazon advertising strategy for the brand; act as an Amazon Advertising consultant and product expert; work with the sales team to help brands meet their advertising objectives· Create and drive processes and initiatives to differentiate Amazon as an advertising destination and to improve advertiser impact· Identify and drive automation and process improvement opportunities across Amazon’s advertising business· Lead initiatives which require significant cross team collaboration between Amazon’s ads and other teams; collaborate with global partner teams to drive initiatives· Develop tools and mechanisms within the team to improve advertising performance overall and work closely with product to integrate such tools within existing platforms Basic Qualifications: BASIC QUALIFICATIONS· Strong process orientation; ability to find efficient solutions to problems and automate tasks· Ability to deep-dive into a problem; very strong analytical skills required· High bias for action required· Ability to thrive and perform in an ambiguous setting; sound judgment and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on schedule· Bachelor's degree: Engineering / Commerce preferred OR BTech/ Equivalent Degree· Master’s degree from Tier 1 B-school· 3-6 years of post-MBA experience (preferred) Preferred Qualifications:Preferred if candidate has the below experience(s):- managing large clients- advertising or digital led businesses

Job DescriptionWould you like to own driving revenue and customer engagements for a leader in the Cloud Computing business? Would you like to be part of a team focused on increasing awareness and adoption of Amazon Web Services by engaging with Financial Services organizations who are reinventing their IT strategy by adopting cloud computing? Do you have the business savvy, sales experience and the technical background necessary to help further establish Amazon as a leading cloud platform provider? As an account executive within Amazon Web Services (AWS), focusing on the US Worldwide Public Sector Federal Financial Market, you will have the exciting opportunity to help shape and deliver on a strategy to build mind share and broad use of Amazon’s utility computing web services (Amazon Compute, Storage, Database, Machine Learning services, etc). Your broad responsibilities will include developing and managing a growing book of business for finance organizations. You will drive business and technical relationships and close business at a rapid rate by helping to define and identify key opportunities, markets, contract vehicles and solutions. You will establish deep business and technical relationships through your knowledge of the customer’s mission and the environment. You will have day-to-day interactions with the CXO level customers in the top strategic customer accounts. You will help your customers use AWS services to enable business transformation across their organization, as well as the broader financial services industries that they regulate.The ideal candidate will possess both a business background that enables them to drive an engagement and interact at the executive level, as well as a technical background that enables them to easily interact with software developers and architects at a high level. He/she should also have a demonstrated ability to think strategically about the mission, product, and technical challenges, with the ability to build and convey compelling value propositions.Key job responsibilities - Serve as a key member of the US WWPS Federal Financials Sales Team in helping to drive overall AWS market and technical strategy – contribute to strategies, program development, investments, channel development and other important efforts to make AWS the best fit for our customers’ needs.- Identify, engage WWPS Federal Financials accounts, using a solution selling approach.- Maintain an accurate and robust pipeline and commit to a forecast of specific business opportunities within a time period.- Perform the full range of sales activities from demand generation campaigns to pipeline management by engaging with customers, AWS internal resources (Professional Services, Solution architects, AWS service teams, etc.), and AWS partners.- Understand and exploit the use of Salesforce.com and other internal Amazon systems.- Be a thought leader and an executive relationship builder.- Set a strategic sales plan for your target markets and ensure it's in line with the AWS strategic direction.- Identify specific prospects/partners/channels to approach while communicating the specific value proposition for their business and use case.- Work closely with the customer to ensure they are successful using our web services, making sure they have the technical resources required, and documenting wins in use cases and case studies.- Understand the technical requirements of our customers and work closely with the internal development team to guide the direction of our product offerings for developers.- Prepare and give business reviews to the senior management team regarding progress and roadblocks to closing new customers.- Manage complex contract negotiations and liaison with the legal group, while handling a high volume of engagements and the fast pace of the cloud computing market.- Leverage your knowledge of cloud computing, virtualization strategies and major vendors, hosting/data center and data storage technologies (structured and unstructured data) to assist customers in moving forward with winning web services strategies and solutions. Basic Qualifications:- 7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience- 10+ years of business development, partner development, sales or alliances management experience Preferred Qualifications:- 5+ years of building profitable partner ecosystems experience- Experience developing detailed go to market plansAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Job DescriptionAmazon Business and Corporate Development is seeking a motivated and bright Executive Assistant who is eager to join a fast-paced, high visibility team in Corporate Development. This is a unique and exciting opportunity to support three Directors leading New Initiatives and the Climate Pledge Fund in Corporate Development. This role requires a high level of integrity and discretion in handling confidential information, as well as professionalism in dealing with senior executives inside and outside the company. You will be highly detail-oriented and demonstrate clear and effective communication while maintaining flexibility, composure, and a good sense of humor. You will excel in juggling multiple critical requests while working independently in ambiguous situations that require sound judgement. A proven track record of effective time management, complex problem solving, bias for action, and delivering exceptional results is important. Key job responsibilitiesResponsibilities include but are not limited to: • Provide effective and proactive support to three Directors based in SEA• Complex calendar management• Domestic and international travel coordination and management• Event coordination (including team meetings and morale events)• Catering and supply orders• Expense reimbursement• Space managementA day in the life*Team Culture*Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.*Work/Life Balance*Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.*Mentorship and Career Growth*Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future. Basic Qualifications:- 3+ years of professional or military experience- Experience with executive level calendar management- Experience with domestic or international travel coordination- Experience with Microsoft Office products and applications Preferred Qualifications:- 3+ years experience assisting at the executive level- Bachelor’s degree- Experience in a fast-paced, high-tech company- Highly proficient in Microsoft Office Suite (Outlook, Excel, PowerPoint, and Word)- Demonstrated creative problem-solving skills- Desire and aptitude for learning new concepts on the job- Ability to maintain composure and switch tasks efficiently in a rapidly changing environment- Highly motivated, organized individual who is able to work effectively with minimal supervision- Ability to quickly learn organizational structure and the objectives of the team- Ability to build a strong internal network- Must demonstrate passion and enthusiasm for customers and Amazon’s vision- Sense of humor and ability to work while having fun in an extremely ambiguous environmentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,000/year in our lowest geographic market up to $107,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services has an immediate opening for a Technical Manager to manage a team of Technical Program Managers that support AWS Global Brick and Position Delivery's data center scaling initiatives. This manager will work with their peers to own delivery networking equipment for our global data center fleet.The ideal candidate possesses 5+ years of experience in the area of program management, experience managing complex and large-scale and technology projects (including cost, schedule and performance for portfolios, programs, or individual projects), and developing/improving processes and procedures.This individual will be responsible for managing a team (~5) of technical program managers. This person will work across all levels and functions, with an ability to escalate and drive problems through completion. This individual will own all facets of performance and career management, including regular on-to-one meetings with all team members and both technical and soft-skill mentoring.Key job responsibilities• Monitor the networking brick program’s overall progress; anticipate risks, resolve issues and initiate corrective action as appropriate.• Work with stakeholders (networking engineers/tech program managers/senior management) to define requirements and processes.• Manage individual contributor job performance.• Manage the dependencies and the interfaces between projects and negotiate the trade-offs needed.• Provide program progress reporting on a regular basis.• End to end responsibility for the program’s execution and success.• Manage multiple competing projects/programs simultaneously.• Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles.• Ensure consistency in deployed configurations and track exceptions for follow up.• Develop and implement scalable, data-driven process improvement/automated solutions.• Report ad hoc, weekly, and monthly program and operating metrics.• Keep the customer experience as the primary focus.• The candidate must also be comfortable managing remote project delivery teams, and possess the ability to facilitate technical whiteboard sessions to troubleshoot project implementation issues and remove barriers to project success.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:- Bachelor’s Degree and 5 years of project management experience OR 7 years of project management experience (experience can be substituted for degree).- Minimum of 3 years managing teams ranging from 3-10+ direct reports.- 3+ years of experience in managing complex technology or infrastructure related projects.- 3+ years of experience involved in data centers, networking engineering, and/or systems engineering.- 3+ years of experience in core project management disciplines including scope, schedule, budget, quality, along with risk and critical path management. Preferred Qualifications:- Master’s Degree or advanced professional degree.- Proficiency with MS Project, MS Office, and MS Sharepoint.- Experience with and deep understanding of multiple project management methodologies as well as basic Python, SQL skills.- Strong negotiation and contracting skills as well as a proven ability to manage multiple, competing priorities simultaneously.- Comfort with ambiguity; ability to be flexible in a rapidly changing environment as well as a proven track record of earning trust, taking ownership, and successfully delivering results in a fast-paced, dynamic environment.- Exceptional analytical, quantitative, communication, and presentation skills.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $147,200/year in our lowest geographic market up to $254,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services has an immediate opening for a Technical Manager to manage a team of Technical Program Managers that support AWS Global Brick and Position Delivery's data center scaling initiatives. This manager will work with their peers to own delivery networking equipment for our global data center fleet.The ideal candidate possesses 5+ years of experience in the area of program management, experience managing complex and large-scale and technology projects (including cost, schedule and performance for portfolios, programs, or individual projects), and developing/improving processes and procedures.This individual will be responsible for managing a team (~5) of technical program managers. This person will work across all levels and functions, with an ability to escalate and drive problems through completion. This individual will own all facets of performance and career management, including regular on-to-one meetings with all team members and both technical and soft-skill mentoring.Key job responsibilities• Monitor the networking data center build program’s overall progress; anticipate risks, resolve issues and initiate corrective action as appropriate.• Work with stakeholders (networking engineers/tech program managers/senior management) to define requirements and processes.• Manage individual contributor job performance.• Manage the dependencies and the interfaces between projects and negotiate the trade-offs needed.• Provide program progress reporting on a regular basis.• End to end responsibility for the program’s execution and success.• Manage multiple competing projects/programs simultaneously.• Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles.• Ensure consistency in deployed configurations and track exceptions for follow up.• Develop and implement scalable, data-driven process improvement/automated solutions.• Report ad hoc, weekly, and monthly program and operating metrics.• Keep the customer experience as the primary focus.• The candidate must also be comfortable managing remote project delivery teams, and possess the ability to facilitate technical whiteboard sessions to troubleshoot project implementation issues and remove barriers to project success.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:- Bachelor’s Degree and 5 years of project management experience OR 7 years of project management experience (experience can be substituted for degree).- Minimum of 3 years managing teams ranging from 3-10+ direct reports. - 3+ years of experience in managing complex technology or infrastructure related projects. - 3+ years of experience involved in data centers, networking engineering, and/or systems engineering. - 3+ years of experience in core project management disciplines including scope, schedule, budget, quality, along with risk and critical path management. Preferred Qualifications:- Master’s Degree or advanced professional degree.- Proficiency with MS Project, MS Office, and MS Sharepoint.- Experience with and deep understanding of multiple project management methodologies as well as basic Python, SQL skills.- Strong negotiation and contracting skills as well as a proven ability to manage multiple, competing priorities simultaneously.- Comfort with ambiguity; ability to be flexible in a rapidly changing environment as well as a proven track record of earning trust, taking ownership, and successfully delivering results in a fast-paced, dynamic environment.- Exceptional analytical, quantitative, communication, and presentation skills.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $147,200/year in our lowest geographic market up to $254,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job Description*Amazon Robotics* Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a collaborative, smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even imagine yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling, and fun.*Our Team* The Amazon Robotics Storage Analytics team discovers insights in vast and varied robotic data to help our engineering teams understand how their technologies operate across Amazon’s network of fulfillment warehouses. We collaborate with designers, software and hardware engineers, and operations teams to understand product requirements, make feature trade-offs, design, and operate new applications of Amazon Robotics Storage technology. We conduct relevant, insightful analysis and communicate the results through white papers and presentations. Our methods are inclusive of design of experiments, statistical modeling, machine learning, financial analysis, and data visualization.*What You Will Do* You will collaborate cross-functionally with engineering teams, program managers, and leaders throughout the organization to deliver projects aimed at characterizing and improving the performance of new robotic automation technology in Amazon's network of warehouses. In this role, you will use a combination of unified and disparate data sources to uncover insights delivered through decision-driving analytics white-papers and automated data visualizations to influence the development and deployment of cutting edge robotic technology. You will collaborate with Data Engineers, Software, Hardware, Leadership, Systems Architects and Program Managers to define and deliver world class robotics technologies, analytics tools, and insights to shape the robotic technology landscape.*What We Are Looking For*An enthusiastic data science professional with a passion for delivering business influencing analysis, papers, and recommendations to deeply complex and ambiguous problems. A practiced data scientists, who uses data engineering, statistics, data visualization, and data science to influence decision making in cross-functional organizations. We are seeking an individual who can think holistically through compound problems to understand how systems work together to define and execute projects which drive improvements to robotic architecture or design.*Inclusive Team Culture* Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have 12 affinity groups (employee resource groups) with more than 87,000 employees across hundreds of chapters around the world. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which reminds team members to seek diverse perspectives, learn and be curious, and earn trust.*Flexibility* It isn’t about which hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We offer flexibility and encourage you to find your own balance between your work and personal lives.*Mentorship & Career Growth* We care about your career growth too. Whether your goals are to explore new technologies, take on bigger opportunities, or get to the next level, we'll help you get there. Our business is growing fast and our people will grow with it.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Basic Qualifications:- 2+ years of data scientist or similar role involving data extraction, analysis, statistical modeling and communication experience- 2+ years of data querying languages (e.g. SQL, Hadoop/Hive) experience- 3+ years of machine learning/statistical modeling data analysis tools and techniques, and parameters that affect their performance experience- Master's degree in a quantitative field, or Bachelor's degree and 5+ years of a quantitative field such as statistics, mathematics, data science, business analytics, economics, finance, engineering, or computer science experience- Experience applying theoretical models in an applied environment Preferred Qualifications:- Experience in Python, Perl, or another scripting language- Experience in a ML or data scientist role with a large technology companyAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Job DescriptionAre you looking to work at the forefront of Machine Learning and AI? Would you be excited to apply cutting edge Generative AI algorithms to solve real world problems with significant impact? Prototyping and Customer Engineering (PACE) at AWS is a strategic team that helps AWS customers implement Generative AI solutions and realize transformational business opportunities. This is a team of data scientists, developers, and solution architects working step-by-step with customers to build bespoke solutions that harness the power of generative AI.As trusted customer advocates, the PACE team helps customers in creating the early iterations of products and solutions, often exploring new technical grounds. The team is looking for experienced and motivated technologists who possess a unique balance of technical depth in the Generative AI space along with strong interpersonal and writing skills.As a prototype developer, GenAI, you will partner with customers and other AWS teams to craft solutions that address customer use cases and accelerate the adoption of AWS. You will help shape and build prototypes covering a spread of domains across a range of industry verticals like automotive, energy, health care, manufacturing and media and entertainment. The ability to learn new technology and develop solutions that meet a high quality bar and convey business value is critical to the role. In this role, it’s imperative that you’re self-guided and disciplined in managing your time to ensure success.Specifically, your Prototypes will explore the art of the possible with Generative AI. The ability to learn new technology and develop solutions that meet a high quality bar and convey business value is critical to the role. In this role, it’s imperative that you’re self-guided and disciplined in managing your time to ensure success.Here are some qualities we are looking for:• The ideal candidate will have past experience working as a developer or hands-on solutions architect. You will enjoy keeping your existing technical skills honed and developing new ones. You will regularly take part in deep-dive education and design exercises to create world-class solutions built on AWS.• As a technical leader, you combine design and architecture knowledge with development capability (i.e. comfortable on the white-board and also on the keyboard).• You will engage often in early stages of customer use-cases and also in competitive situations. Being able to deal with ambiguity, good communication and being hands-on are important qualities - you will often be the lead technical person in the room and you will be collaborating with other senior leaders from technical and business domains.A day in the lifeWhile on a customer prototype engagement, you will work collaboratively with other developers, Technical Program Managers (TPMs) and specialists to deliver results. The small team working on the prototype will change from project to project based on availability, specialized skills required and career growth interests. Team members come from across the US and EMEA. Larger team meetings occur periodically to share knowledge and get updates on goals, etc.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.About the teamAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner. Basic Qualifications:- 2+ years of design, implementation, or consulting in applications and infrastructures experience- 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- 5+ years of IT development or implementation/consulting in the software or Internet industries experience- 5+ years of design, implementation, or consulting experience in AI/ML (1+ in Generative AI specifically)- Bachelor’s degree in Computer Science, Engineering or related field of study or 12+ years of related work experience Preferred Qualifications:- Experience working within software development or Internet-related industries- Experience migrating or transforming legacy customer solutions to the cloud- Experience working with AWS technologies from a dev/ops perspectiveAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job DescriptionWe are seeking an energetic Data Center Facility Manager to serve as a leader and technical expert across a cluster of our northern VA Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The ideal candidate will have proficiency in electrical and mechanical systems.The Data Center Facility Manager is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center, as well as the maintenance of the data center campus grounds. They manage Engineering Operations Technicians who maintain, operate, and troubleshoot mission-critical data center facility equipment including electrical support equipment such as stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAC units, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire suppression systems, building automation systems, and general facilities equipment.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities- Execute the InfraOps vision and goals- Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion- Coordinates daily with a multitude of third party vendors ensuring adherence to contracted SLAs- Effectively and efficiently manage the operations budget and expenditures- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs- Coordinate change management resources- Provide weekly reports to the Data Center DCEO Cluster Manager- Write and deliver performance reviews for staff- Maintain the on-call schedule coordinating absence and vacations of their direct reports- Recruit and train technicians to ensure appropriate staffing levelsPhysical Requirements:- Walk jobsites in uneven terrain- Work at heights and from ladders- Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl- Respond to off hour emergency calls- Work in a noisy environment- Work at depths, such as under raised floorsThis position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- Bachelor's degree in electrical/mechanical engineering or equivalent work experience- 1+ years of leading a team of technical professionals in a 24x7 mission critical environment- Current, active US Government Security Clearance of Top Secret with polygraph Preferred Qualifications:- Experience working in data centers - Experience with system management tools and client/server environments. - An understanding of the electrical and mechanical systems involved in critical data center operations such as: feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, pumps, air handling units, and CRAC units - Behavioral interviewing and hiring experience- Project management experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Job DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Data Center Engineering Operations Technicians (EOTs) are Amazon’s front line responders for hands-on electrical and mechanical operations and troubleshooting. This equipment includes, but is not limited to, stand-by diesel generators, switchboards/switchgears, UPSs, PDUs, AHUs, pumps, motors, VFDs, and building automation systems. They provide 24/7 shift coverage which could include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks.This position requires that the candidate selected be a US Citizen and must currently possess an active Top Secret security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph and satisfy other security related requirements.Key job responsibilities Responsibilities:- Operate and maintain mechanical, electrical, generator, and fire/life safety equipment within the data center - Troubleshoot facility equipment and rack-level events within internal SLAs- Perform limited maintenance tasks to including filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements- Provide support to Data Center Operations technicians - Perform root cause analysis of equipment failures- Ensure all safety procedures are adhered to while performing work- Write procedures - Work a 12 hour shift (rotating 3 and 4 day work weeks days or nights)- Take daily operational readings of all mechanical and electrical equipment through routine rounds/log to include but not limited to temperatures, voltages, currents, etc.- Utilize internal CMMS to manage building workflows and spare part inventory- Supervise contractors who perform servicing or preventive maintenance- Respond to off hour emergency calls per on call rotation for any one of the region’s sites- Fully comply with all physical security procedures and policies - Drive innovation while reducing operational costs in the facilities - Manipulate small wires and objects- Perform the following tasks, with or without reasonable accommodation: o Walk job sites in uneven terrain o Work in extreme climates o Work at heights and from ladders o Regularly lift and/or move up to 39 pounds; and participate in group lifts for 40 pounds or more o Bend or twist the body into unusual positions while working o Push or pull heavy objects into position o Work in noisy environmentsAbout the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- 3+ years of maintenance experience on mechanical or electrical equipment- Experience operating electrical or mechanical systems in a mission critical environment (i.e. Data Center, telecom, etc.)- Current, active US Government Security Clearance of Top Secret or above Preferred Qualifications:- Associate’s Degree in Electrical Engineering, Mechanical Engineering or relevant discipline- Familiar with building management systems (BMS/EPMS)- 4+ years of Data Center Engineering Experience- Ability to prioritize in a complex, fast-paced environment- Operating engineering license(s) such as DC II, DC III, or equivalent- Electrical or mechanical Journeyman License, or CFC license (Universal or minimum Type II), or NFPA 70E Certification.Military Ratings/MOSs:- Navy: AD, AE, AT, CE, CM, EM, EMN, ET, ETN, EW, FC, FT, MM, MMN, EN, STG, STS, UT- Army:15D, 15F, 15X, 15Y, 21P, 21Q, 21R, 31L, 35N, 52C, 52D, 52F- Marines:612, 613, 1141, 1142, 1161, 6073, 6322, 6323, 6324, 6326, 6332, 6333, 6336, 6337- Air Force: 3E531, 3E631, 3E032, 3E131, 3E331, 3E431, 2M033, 3D136, 3D137, 3E031Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Job DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Data Center Engineering Operations Technicians (EOTs) are Amazon’s front line responders for hands-on electrical and mechanical operations and troubleshooting. This equipment includes, but is not limited to, stand-by diesel generators, switchboards/switchgears, UPSs, PDUs, AHUs, pumps, motors, VFDs, and building automation systems. They provide 24/7 shift coverage which could include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks.This position requires that the candidate selected be a US Citizen and must currently possess an active Top Secret security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph and satisfy other security related requirements.Key job responsibilities Responsibilities:- Operate and maintain mechanical, electrical, generator, and fire/life safety equipment within the data center - Troubleshoot facility equipment and rack-level events within internal SLAs- Perform limited maintenance tasks to including filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements- Provide support to Data Center Operations technicians - Perform root cause analysis of equipment failures- Ensure all safety procedures are adhered to while performing work- Write procedures - Work a 12 hour shift (rotating 3 and 4 day work weeks days or nights)- Take daily operational readings of all mechanical and electrical equipment through routine rounds/log to include but not limited to temperatures, voltages, currents, etc.- Utilize internal CMMS to manage building workflows and spare part inventory- Supervise contractors who perform servicing or preventive maintenance- Respond to off hour emergency calls per on call rotation for any one of the region’s sites- Fully comply with all physical security procedures and policies - Drive innovation while reducing operational costs in the facilities - Manipulate small wires and objects- Perform the following tasks, with or without reasonable accommodation: o Walk job sites in uneven terrain o Work in extreme climates o Work at heights and from ladders o Regularly lift and/or move up to 39 pounds; and participate in group lifts for 40 pounds or more o Bend or twist the body into unusual positions while working o Push or pull heavy objects into position o Work in noisy environmentsAbout the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- 3+ years of maintenance experience on mechanical or electrical equipment- Experience operating electrical or mechanical systems in a mission critical environment (i.e. Data Center, telecom, etc.)- Current, active US Government Security Clearance of Top Secret or above Preferred Qualifications:- Associate’s Degree in Electrical Engineering, Mechanical Engineering or relevant discipline- Familiar with building management systems (BMS/EPMS)- 4+ years of Data Center Engineering Experience- Ability to prioritize in a complex, fast-paced environment- Operating engineering license(s) such as DC II, DC III, or equivalent- Electrical or mechanical Journeyman License, or CFC license (Universal or minimum Type II), or NFPA 70E Certification.Military Ratings/MOSs:- Navy: AD, AE, AT, CE, CM, EM, EMN, ET, ETN, EW, FC, FT, MM, MMN, EN, STG, STS, UT- Army:15D, 15F, 15X, 15Y, 21P, 21Q, 21R, 31L, 35N, 52C, 52D, 52F- Marines:612, 613, 1141, 1142, 1161, 6073, 6322, 6323, 6324, 6326, 6332, 6333, 6336, 6337- Air Force: 3E531, 3E631, 3E032, 3E131, 3E331, 3E431, 2M033, 3D136, 3D137, 3E031Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Job DescriptionAmazon Web Services (AWS) serves customers and developers who rely on storage, compute, and our other service capabilities. Our customers trust us to handle their data with air-tight security measures, which is something that we guarantee.AWS is growing rapidly, and we are looking for a Data Center Security Manager to join our expanding Infrastructure Operations team.Key job responsibilitiesAs a Data Center Security Manager (individual contributor) you will be tasked with driving operational security excellence in several separate facilities located within a short driving distance. Your constant vigilance will discover physical security gaps and shortcomings, which you will drive to fix immediately. You will interface and direct vendors involved in new security construction, repairs, daily security operations and patrols, and planning. You will extract metrics and observe improvements by looking at hard data. You will make suggestions on improving electronic surveillance and access controls. You will direct efforts to educate data center occupants on false alarm reductions. You will write and implement security process and procedures. Your position will require you to write reports, create presentations and communicate with management on the status of physical security operations.About the teamHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications: 3+ years overseeing security operations and personnel 2+ years of experience with Microsoft Office tools. 2+ years of experience in security patrolling and reporting 2+ years of experience working with security vendors and contractors Preferred Qualifications: 1+ years of experience in access control and video surveillance software applications (eg. LENEL or C-cure) 2+ years of experience working in a facility and observing security gaps in physical barriers, security officer procedure, policies, surveillance equipment, and alarm points. 1+ years of experience driving campaigns to reduce nuisance alarms. 1+ years of experience working with workflow ticketing and extraction of performance metrics. 1+ years of experience investigating accidents, thefts, disturbances, discrepancies. 2+ years of experience writing detailed reports. 3+ years of experience with excellent verbal and written communications skills in a professional work setting. 2+ years of overseeing security sub contractors that provide guards, electronic security systems, door construction, door repair, fencing, and access controls. 1+ years of experience overseeing security construction projects. Must be able to travel between local locations. 1+ years of experience teaching others the proper security processes and methods. Detailed and data driven experiences that exemplify Amazons Leadership Principle Meets/exceeds Amazon’s leadership principles requirements for this role Meets/exceeds Amazon’s functional/technical depth and complexity for this roleAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Job DescriptionThe Amazon PC/IT team is seeking a highly motivated, strategic thinker with a passion for people leadership. Our mission is to enable our customers to easily discover and purchase all of their Drives and Memory products, while also improving the customer experience. And, just as importantly, delivering an inclusive team culture centered on employee career growth, fun, and a reputation for excellence. The Manager, Vendor Manager (MVM) will lead a high performing team and will be responsible for driving both the top and bottom-line metrics for multiple strategic categories. To deliver results, this person will own strategic vendor relationships, expand product selection, negotiate vendor terms, partner with marketing and advertising to drive traffic, and work with operations and instock to guarantee product availability. Ultimately, we expect the Manager, Vendor Management (MVM) to be a passionate customer advocate within Amazon and have a long-term, cross-functional mindset and a deep understanding of the P&L.Key job responsibilitiesFull P&L responsibility, including planning, forecasting and driving growth for the respective categories. Must be adept at understanding internal and external variables (inputs) that impact the business and how to deploy against each to attain the desired results.Will have a strong passion for Hiring, developing and leading a team of Retail Vendor Managers.Proven record of driving strategic vendor negotiations and delivering outsized results. Comfortable representing Amazon when meeting with senior executive teams from top vendors.Effective at setting goals and strategic direction for the business, ensuring alignment with broader business goals and vision.Skilled communicator in working with Amazon partners and vendors, as well as with internal groups such as buying, site merchandising, marketing, PR, finance, operations, and retail systems to deliver innovation and a better customer experience.Strong in cross functional collaboration on necessary systems and processes to support business needs, including retail systems, site merchandising and in-stock.Adept at identifying industry trends that are relevant to customer selection and experience. Basic Qualifications:- Bachelor's degree Preferred Qualifications:- 5+ years of negotiations and vendor management experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $126,000/year in our lowest geographic market up to $208,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job DescriptionAmazon.com’s Buyer Risk Prevention (BRP) mission is to make Amazon the safest and most trusted place worldwide to transact online. Amazon runs one of the most dynamic e-commerce marketplaces in the world, with nearly 2 million sellers worldwide selling hundreds of millions of items in ten countries. BRP safeguards every financial transaction across all Amazon sites. As such, BRP designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. BRP organization is looking for a Business Analyst for its Operations Analytics team. The team is being grown to provide insights about its BRP operations and provide analytical solutions to help drive operational efficiencies, uncover the hidden risks and trends, reduce investigation errors and bad debt, improve customer experience and predict & recommend the optimizations for future state of BRP operations.As a Business Analyst, you will be responsible for modeling complex problems, discovering insights and identifying opportunities through the use of business intelligence, data mining and visualization techniques. You will need to collaborate effectively with internal stakeholders and cross-functional teams to solve problems, create operational efficiencies, and deliver successfully against high organizational standards. The candidate should be able to apply a breadth of tools, data sources and analytical techniques to answer a wide range of high-impact business questions and present the insights in concise and effective manner. Additionally, the candidate should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical audiences. This is a high impact role with goals that directly impacts the bottom line of the business.Responsibilities:- Use analytics and data mining techniques to solve complex problems and drive business decisions.- Employ the appropriate tools, methodologies to discover patterns of risks, abuse and help reduce bad debt- Design experiments, test hypotheses, and build actionable models to optimize BRP operations- Solve analytical problems, and effectively communicate methodologies and results- Build analyses for product launches and operations and help predict workflow and capacity requirements for BRP operations- Draw inferences and conclusions, and create dashboards and visualizations of processed data, identify trends, anomalies- Work closely with internal stakeholders such as business teams, engineering teams, and partner teams and align them with respect to your focus area Basic Qualifications:- Experience with SQL or ETL- 1+ years of tax, finance or a related analytical field experience- Experience defining requirements and using data and metrics to draw business insights- Bachelor's degree or equivalent- 2+ years of complex Excel VBA macros writing experience Preferred Qualifications:- Experience working with Tableau- Experience using very large datasets

Job DescriptionAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.AWS is seeking a Customer Solutions Manager (CSM) to engage directly with customers and help them realize the immense benefits derived through migrating to the cloud. This role is focused on accelerating the customer cloud journey, maximizing customer value, delivering a frictionless experience, and ensuring our customers capture the full potential and sustainable business advantages of migrating to the AWS cloud.A CSM facilitates migration initiatives and utilizes their technical acumen, program management, organizational change management, and communication skills to influence a broad range of multidisciplinary teams - aligning sales, solution architecture, support, product, professional services, and partners to optimize customer outcomes. A CSM works with customers and AWS stakeholders to define strategic roadmaps, break them into actionable initiatives, define scope, capture and track business and technology success criteria, identify appropriate resources to execute complex technical and organizational change management plants, set goals, track and report progress, develop schedules, and communicate at all levels to deliver results. CSMs assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-taking to maximize business value. A CSM evangelizes on behalf of AWS and influences customers at an executive level to allocate appropriate resources to achieve goals. In the end, the CSM role is responsible for the alignment of cloud transformational programs (technical, operational, organizational, and educational) that span traditional IT teams and business units, to accelerate our customers’ journey to the cloud.At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, extensive technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary verbal and written communicator. Your technical expertise and operational excellence will influence your team’s decisions and help us drive robust customer solutions. We are passionate about people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and contributing to a team goal.The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.The successful candidate will: - Demonstrate excellent customer service skills through all levels of an organization. - Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers. - Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery. - Accelerate customer adoption through education and engagement. - Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations. - Assist in developing long-term strategic relationships with key accounts. - Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team.Travel up to 25% as necessary.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in thejob description, we encourage candidates to apply. If your career is just starting, hasn’t followed atraditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’swhy you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion2+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologiesDemonstrated ability to work with both technical and non-technical individuals.Bachelor's Degree in science, technology, engineering, math, business, or equivalent experience.Ability to travel 25% to 35% as needed. Preferred Qualifications:Direct experience implementing cloud services including migrations and modernization projectsEffective written and oral communication skills spanning executive leadership, business, and technical disciplines.Experience in a lead role supporting large technology driven transformation projects.Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills.Ability to credibly coordinate between project teams and customers to meet unique customer requirements.AWS technical certification.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job DescriptionAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.AWS is seeking a Customer Solutions Manager (CSM) to engage directly with customers and help them realize the immense benefits derived through migrating to the cloud. This role is focused on accelerating the customer cloud journey, maximizing customer value, delivering a frictionless experience, and ensuring our customers capture the full potential and sustainable business advantages of migrating to the AWS cloud.A CSM facilitates migration initiatives and utilizes their technical acumen, program management, organizational change management, and communication skills to influence a broad range of multidisciplinary teams - aligning sales, solution architecture, support, product, professional services, and partners to optimize customer outcomes. A CSM works with customers and AWS stakeholders to define strategic roadmaps, break them into actionable initiatives, define scope, capture and track business and technology success criteria, identify appropriate resources to execute complex technical and organizational change management plants, set goals, track and report progress, develop schedules, and communicate at all levels to deliver results. CSMs assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-taking to maximize business value. A CSM evangelizes on behalf of AWS and influences customers at an executive level to allocate appropriate resources to achieve goals. In the end, the CSM role is responsible for the alignment of cloud transformational programs (technical, operational, organizational, and educational) that span traditional IT teams and business units, to accelerate our customers’ journey to the cloud.At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, extensive technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary verbal and written communicator. Your technical expertise and operational excellence will influence your team’s decisions and help us drive robust customer solutions. We are passionate about people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and contributing to a team goal.The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.The successful candidate will: - Demonstrate excellent customer service skills through all levels of an organization. - Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers. - Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery. - Accelerate customer adoption through education and engagement. - Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations. - Assist in developing long-term strategic relationships with key accounts. - Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team.Travel up to 25% as necessary.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in thejob description, we encourage candidates to apply. If your career is just starting, hasn’t followed atraditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.We pioneered cloud computing and never stopped innovating — that’s why customers from the mostsuccessful startups to Global 500 companies trust our robust suite of products and services to powertheir businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’swhy you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrificesat home, which is why we strive for flexibility as part of our working culture. When we feel supported inthe workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion2+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologiesDemonstrated ability to work with both technical and non-technical individuals.Bachelor's Degree in science, technology, engineering, math, business, or equivalent experience.Ability to travel up to 25% as needed. Preferred Qualifications:Direct experience implementing cloud services including migrations and modernization projectsEffective written and oral communication skills spanning executive leadership, business, and technical disciplines.Experience in a lead role supporting large technology driven transformation projects.Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills.Ability to credibly coordinate between project teams and customers to meet unique customer requirements.AWS technical certification.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job DescriptionAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.AWS is seeking a Customer Solutions Manager (CSM) to engage directly with customers and help them realize the immense benefits derived through migrating to the cloud. This role is focused on accelerating the customer cloud journey, maximizing customer value, delivering a frictionless experience, and ensuring our customers capture the full potential and sustainable business advantages of migrating to the AWS cloud.A CSM facilitates migration initiatives and utilizes their technical acumen, program management, organizational change management, and communication skills to influence a broad range of multidisciplinary teams - aligning sales, solution architecture, support, product, professional services, and partners to optimize customer outcomes. A CSM works with customers and AWS stakeholders to define strategic roadmaps, break them into actionable initiatives, define scope, capture and track business and technology success criteria, identify appropriate resources to execute complex technical and organizational change management plants, set goals, track and report progress, develop schedules, and communicate at all levels to deliver results. CSMs assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-taking to maximize business value. A CSM evangelizes on behalf of AWS and influences customers at an executive level to allocate appropriate resources to achieve goals. In the end, the CSM role is responsible for the alignment of cloud transformational programs (technical, operational, organizational, and educational) that span traditional IT teams and business units, to accelerate our customers’ journey to the cloud.At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, extensive technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary verbal and written communicator. Your technical expertise and operational excellence will influence your team’s decisions and help us drive robust customer solutions. We are passionate about people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and contributing to a team goal.The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.The successful candidate will: - Demonstrate excellent customer service skills through all levels of an organization. - Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers. - Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery. - Accelerate customer adoption through education and engagement. - Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations. - Assist in developing long-term strategic relationships with key accounts. - Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team.Travel up to 25% as necessary.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in thejob description, we encourage candidates to apply. If your career is just starting, hasn’t followed atraditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.We pioneered cloud computing and never stopped innovating — that’s why customers from the mostsuccessful startups to Global 500 companies trust our robust suite of products and services to powertheir businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’swhy you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:-5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion-2+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies-Demonstrated ability to work with both technical and non-technical individuals.-Bachelor's Degree in science, technology, engineering, math, business, or equivalent experience.Ability to travel up to 25% Preferred Qualifications:-Direct experience implementing cloud services including migrations and modernization projects-Effective written and oral communication skills spanning executive leadership, business, and technical disciplines.-Experience in a lead role supporting large technology driven transformation projects.-Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills.-Ability to credibly coordinate between project teams and customers to meet unique customer requirements.-AWS technical certification.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job DescriptionAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.AWS is seeking a Customer Solutions Manager (CSM) to engage directly with customers and help them realize the immense benefits derived through migrating to the cloud. This role is focused on accelerating the customer cloud journey, maximizing customer value, delivering a frictionless experience, and ensuring our customers capture the full potential and sustainable business advantages of migrating to the AWS cloud.A CSM facilitates migration initiatives and utilizes their technical acumen, program management, organizational change management, and communication skills to influence a broad range of multidisciplinary teams - aligning sales, solution architecture, support, product, professional services, and partners to optimize customer outcomes. A CSM works with customers and AWS stakeholders to define strategic roadmaps, break them into actionable initiatives, define scope, capture and track business and technology success criteria, identify appropriate resources to execute complex technical and organizational change management plants, set goals, track and report progress, develop schedules, and communicate at all levels to deliver results. CSMs assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-taking to maximize business value. A CSM evangelizes on behalf of AWS and influences customers at an executive level to allocate appropriate resources to achieve goals. In the end, the CSM role is responsible for the alignment of cloud transformational programs (technical, operational, organizational, and educational) that span traditional IT teams and business units, to accelerate our customers’ journey to the cloud.At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, extensive technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary verbal and written communicator. Your technical expertise and operational excellence will influence your team’s decisions and help us drive robust customer solutions. We are passionate about people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and contributing to a team goal.The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.The successful candidate will: - Demonstrate excellent customer service skills through all levels of an organization. - Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers. - Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery. - Accelerate customer adoption through education and engagement. - Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations. - Assist in developing long-term strategic relationships with key accounts. - Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team.Travel up to 25% as necessary.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in thejob description, we encourage candidates to apply. If your career is just starting, hasn’t followed atraditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.We pioneered cloud computing and never stopped innovating — that’s why customers from the mostsuccessful startups to Global 500 companies trust our robust suite of products and services to powertheir businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’swhy you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion2+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologiesDemonstrated ability to work with both technical and non-technical individuals.Bachelor's Degree in science, technology, engineering, math, business, or equivalent experience.Ability to travel up to 25% Preferred Qualifications:Direct experience implementing cloud services including migrations and modernization projectsEffective written and oral communication skills spanning executive leadership, business, and technical disciplines.Experience in a lead role supporting large technology driven transformation projects.Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills.Ability to credibly coordinate between project teams and customers to meet unique customer requirements.AWS technical certification.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job DescriptionAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.AWS is seeking a Customer Solutions Manager (CSM) to engage directly with customers and help them realize the immense benefits derived through migrating to the cloud. This role is focused on accelerating the customer cloud journey, maximizing customer value, delivering a frictionless experience, and ensuring our customers capture the full potential and sustainable business advantages of migrating to the AWS cloud.A CSM facilitates migration initiatives and utilizes their technical acumen, program management, organizational change management, and communication skills to influence a broad range of multidisciplinary teams - aligning sales, solution architecture, support, product, professional services, and partners to optimize customer outcomes. A CSM works with customers and AWS stakeholders to define strategic roadmaps, break them into actionable initiatives, define scope, capture and track business and technology success criteria, identify appropriate resources to execute complex technical and organizational change management plants, set goals, track and report progress, develop schedules, and communicate at all levels to deliver results. CSMs assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-taking to maximize business value. A CSM evangelizes on behalf of AWS and influences customers at an executive level to allocate appropriate resources to achieve goals. In the end, the CSM role is responsible for the alignment of cloud transformational programs (technical, operational, organizational, and educational) that span traditional IT teams and business units, to accelerate our customers’ journey to the cloud.At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, extensive technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary verbal and written communicator. Your technical expertise and operational excellence will influence your team’s decisions and help us drive robust customer solutions. We are passionate about people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and contributing to a team goal.The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.The successful candidate will: - Demonstrate excellent customer service skills through all levels of an organization. - Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers. - Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery. - Accelerate customer adoption through education and engagement. - Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations. - Assist in developing long-term strategic relationships with key accounts. - Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team.Travel up to 25% as necessary.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in thejob description, we encourage candidates to apply. If your career is just starting, hasn’t followed atraditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.We pioneered cloud computing and never stopped innovating — that’s why customers from the mostsuccessful startups to Global 500 companies trust our robust suite of products and services to powertheir businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’swhy you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrificesat home, which is why we strive for flexibility as part of our working culture. When we feel supported inthe workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion2+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologiesDemonstrated ability to work with both technical and non-technical individuals.Bachelor's Degree in science, technology, engineering, math, business, or equivalent experience.Ability to travel up to 25% as needed Preferred Qualifications:-Direct experience implementing cloud services including migrations and modernization projects-Effective written and oral communication skills spanning executive leadership, business, and technical disciplines.-Experience in a lead role supporting large technology driven transformation projects.-Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills.-AWS technical certification.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job DescriptionAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.AWS is seeking a Customer Solutions Manager (CSM) to engage directly with customers and help them realize the immense benefits derived through migrating to the cloud. This role is focused on accelerating the customer cloud journey, maximizing customer value, delivering a frictionless experience, and ensuring our customers capture the full potential and sustainable business advantages of migrating to the AWS cloud.A CSM facilitates migration initiatives and utilizes their technical acumen, program management, organizational change management, and communication skills to influence a broad range of multidisciplinary teams - aligning sales, solution architecture, support, product, professional services, and partners to optimize customer outcomes. A CSM works with customers and AWS stakeholders to define strategic roadmaps, break them into actionable initiatives, define scope, capture and track business and technology success criteria, identify appropriate resources to execute complex technical and organizational change management plants, set goals, track and report progress, develop schedules, and communicate at all levels to deliver results. CSMs assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-taking to maximize business value. A CSM evangelizes on behalf of AWS and influences customers at an executive level to allocate appropriate resources to achieve goals. In the end, the CSM role is responsible for the alignment of cloud transformational programs (technical, operational, organizational, and educational) that span traditional IT teams and business units, to accelerate our customers’ journey to the cloud.At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, extensive technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary verbal and written communicator. Your technical expertise and operational excellence will influence your team’s decisions and help us drive robust customer solutions. We are passionate about people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and contributing to a team goal.The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.The successful candidate will: - Demonstrate excellent customer service skills through all levels of an organization. - Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers. - Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery. - Accelerate customer adoption through education and engagement. - Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations. - Assist in developing long-term strategic relationships with key accounts. - Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team.Travel up to 25% as necessary.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in thejob description, we encourage candidates to apply. If your career is just starting, hasn’t followed atraditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.We pioneered cloud computing and never stopped innovating — that’s why customers from the mostsuccessful startups to Global 500 companies trust our robust suite of products and services to powertheir businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’swhy you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrificesat home, which is why we strive for flexibility as part of our working culture. When we feel supported inthe workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion2+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologiesDemonstrated ability to work with both technical and non-technical individuals.Bachelor's Degree in science, technology, engineering, math, business, or equivalent experience.Ability to travel 25% to 35% as needed. Preferred Qualifications:Direct experience implementing cloud services including migrations and modernization projectsEffective written and oral communication skills spanning executive leadership, business, and technical disciplines.Experience in a lead role supporting large technology driven transformation projects.Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills.Ability to credibly coordinate between project teams and customers to meet unique customer requirements.AWS technical certification.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job DescriptionAmazon.com is seeking a Technical Program Manager to join our Amazon Financial Foundation Services (AFFS), a division within Amazon’s eCommerce Foundation Organization (eCF)In this role, you will be the driving force that collaborates with financial business partners and technical teams around the globe to deliver world class solutions that are highly scalable, secure, and flexible - all while maintaining a strong customer focus.You will work with stakeholders and multiple business teams to identify, define, and specify solutions meeting our retail business and financial accounting customer’s needs. You will work with multiple technical teams to deliver those solutions. You will be the driving force that orchestrates all the moving pieces as needed to ensure successful and on-time delivery.You will also be the face and voice for the project teams you work with. You will ensure that all stakeholders are aware of outstanding issues and project status. You will tailor your communications to specific audiences as well as communicate clearly and concisely to both business and technical audiences.Finally, as a member of the TPM team you will take an active role in our focus on continuous improvement. We are always on the lookout for ways to improve our software development lifecycle (SDLC) as well as increasing the quality of our product and overall efficiency of our processes.You must be able to:* Interact with Project Sponsors, Project Stakeholders and multiple business and technical teams to define and deliver features.* Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.* Plan and manage multiple parallel projects.* Maximize resources for the greater good of the organization.* Identify, assess, track and mitigate issues and risks at multiple levels.* Create, maintain and disseminate project information to stakeholders.* Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.* Be the glue that is able to understand, plan, and manage the cross-team inter-dependencies* Communicate project issues and status in a concise, accurate, and professional manner* Apply best practices to the software development lifecycle for projects based on experiences with a number of agile and blended approaches, as well effectively coordinating the implementations across teams using very different approaches.* Build and maintain integrated project schedules that account for internal/external dependencies, differing SDLC approaches, numerous constraints, and adequately factors in some contingency for some unplanned delays while still be aggressive.* Remain flexible to changing priorities, open to new ideas and have Amazons success firmly in your focus Basic Qualifications:- 7+ years of working directly with engineering teams experience- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications:- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job DescriptionWould you like to help implement innovative cloud computing solutions and solve the world's most complex technical problems? Do you have a deep passion and desire to engineer and operate the world's largest cloud computing infrastructure to provide a better world for future generations?Amazon Web Services is seeking top industry technical expert to grow our team dedicated to expanding our Elastic Compute Cloud (EC2) to government customers. We are seeking a talented engineer skilled in the art of integration who understands the Agile mindset and DevOps philosophies, yet is not constrained by how “things are usually done" and is willing to decompose and reinvent systems, processes, and tools. We're looking for a technical expert for one of the largest compute services on the planet; if you possess that rare mix of depth in Development, Operations, Networking, and Systems Engineering then we are waiting for your application. Amazon has a fast-paced environment where we “Work Hard, Have Fun, Make History.” On a “typical” day engineers might deep dive to root cause a customer issue, investigate why a metric is trending the wrong way, consult with the top engineers at Amazon, or discuss radical new approaches to automate operational issues.You'll be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. This is an opportunity to operate and engineer systems on a massive scale, and to gain top-notch experience in cloud computing. You'll be surrounded by people who are wickedly smart, passionate about cloud computing, and believe that world class service is critical to customer success. You'll become a master at EC2 platform diagnosis, response, measurement, and automation. You will design and build the operational scalability that sustains the platform's insane growth. You will be able to measure your success by its visible impact on the efficiency and effectiveness of government services for our nation.This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.10012 Basic Qualifications:- 2+ years of non-internship professional software development experience- 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- 7+ years of administrative experience in networking, storage systems, operating systems and hands-on systems engineering experience- Knowledge of systems engineering fundamentals (networking, storage, operating systems)- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby Preferred Qualifications:- Experience with PowerShell (preferred), Python, Ruby, or JavaAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,300/year in our lowest geographic market up to $201,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.