Amazon

Job DescriptionAmazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. The European Amazon Logistics team is seeking an experienced, innovative, hands on and customer obsessed Process Engineer to drive standardization, integrating the latest technologies in our Delivery Stations and proposing new innovation initiatives. As a member of the EU Amazon Logistics Engineering team you will be responsible for designing the new Delivery Stations, whilst also supporting process optimization and new technologies integration in the legacy sites, improving safety, customer experience, quality and cost. You will act as a key point of contact for your area of responsibility in the country you support; frequently partnering with local Operations teams as well as other operational support functions. This position requires deep customer focus, strong self-motivation and exceptional project management skills. It will involve regular communication with customers and project sponsors at both the European and country level, and requires you to be detail-oriented and comfortable partnering across functional business and technical teams. To be successful in this role, you need to pair strong analytical skills and a data-driven outlook with strong design and innovation operations intuition. This role will involve frequent domestic travel and you will report into the Manager of the Design Engineering team of the country that you will be supporting.This job requires up to 25% of time traveling domestically.The applicable collective agreement for this role is CBA for employees of Logistics, Delivery and Shipping Sector. The position is classified at level 1 or above, depending on the candidate’s skills, competences and experience. The minimum gross annual base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated. Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements. In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms. Italy - 50,600 EUR gross annually. Key job responsibilities- Drive new site designs and legacy site upgrade designs from planning to execution, including automation integration. - Lead and drive technology integration and standardization in EU-wide programs and products, owning all layout integrations and optimizations in the assigned Delivery Stations.- Contribute to network standardization via best practice sharing with EU counterparts.- Provide process expertise on engineering design defining material flow, conveyor positioning, equipment requirements and real estate implications from process requirements- Lead strategic initiatives and identify project opportunities to improve the processes and stations designs, engaging and influencing their key stakeholders.A day in the lifeSuccessful candidate will lead end to end design for new delivery stations and work to improve existing delivery station processes. You will work with multiple internal and external stakeholders, some of the internal stakeholder include operations, design and construction, launch and expansion, and safety. You will produce best in class layouts for new launches, optimize the existing stations and present to leadership for approval. You will work on automation program to integrate new technologies into legacy stations. You will lead projects to create mechanisms to improve the stations and come up with innovative solutions to the complex design issues. About the teamWhat do we do?Our team partners closely with AMZL Operations and support functions to identify, design and develop best-in-class process infrastructure and process layouts, and deliver them as EU AMZL network standards. Mentorship & Career Growth:We have a broad mix of experience levels and Amazon tenures, and we celebrate knowledge sharing and mentorship. We also care about your career growth, so we assign projects based on what will help each team member to continue the development. Basic Qualifications:- Bachelor's degree- Experience with a Computerized Maintenance Management System (CMMS)- Experience in manufacturing, process, or industrial engineering- Knowledge of project management tools- Experience in planning, scheduling and auditing maintenance activities- Experience with Six Sigma, lean manufacturing Preferred Qualifications:- Knowledge of SQL at the intermediate level- Experience working with and managing third party vendors- MBA, or Master's degree in supply chain management, operations, engineering, analytics or related field- Experience with data analysis (including advanced Excel and database analysis)- Experience using one or more of the following CAD technologies: AutoCAD, Rhino, Revit, SolidWorks, CREO, BIM360, SketchUp or KeyShotAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.We are looking for a Senior Product Manager - Technical (PMT) to own the roadmap for Global Demand Planning's (GDP) Data products. You will build data products that inform Amazon Leo's bandwidth allocation, bandwidth optimization, GTM, pricing and physical inventory allocation decisions. These products must be auditable, highly available, meet a high bar in engineering excellence, and be integration-ready with Amazon Leo's broader planning, commerce, and network systems.You will also contribute to the build of Amazon Leo's planning optimization system, which combines demand signals across granular space and time units with statistical & economics models and AI agents to help users maximize bandwidth yield for Amazon Leo.This is a highly technical, highly cross-functional role. You will work directly with Data Engineers, Applied Scientists, and Software Development Engineers to define and deliver the roadmap. Success requires strong business judgment, the ability to dive deep into data, strong applied knowledge of Amazon's AI agent-based applications, excellent written communication, and comfort leading executive-level reviews.Key job responsibilities- Own the end-to-end product vision, strategy, and roadmap for GDP's Data products, balancing near-term decision-support needs with long-term investments.- Define and deliver auditable, highly available data products that inform bandwidth allocation, bandwidth optimization, and inventory allocation decisions across geographies and customer segments.- Translate ambiguous business and scientific problems into clear product requirements, success metrics, and prioritized backlogs for engineering and science teams.- Partner with Data Engineers, Applied Scientists, and SDEs to design data products that meet a high bar for engineering excellence, including data quality, lineage, observability, and reliability.- Ensure products are integration-ready with Amazon Leo's planning, commerce, and network systems by defining clear interfaces, contracts, and SLAs.- Contribute to the design and build of Amazon Leo's planning optimization system, combining granular space-and-time demand signals with statistical models and AI agents to maximize bandwidth yield.- Establish durable mechanisms for auditability and trust, enabling stakeholders to trace forecasts and allocation outputs back to source data and modeling assumptions.- Dive deep into data to validate product performance, identify gaps, and surface insights that shape strategy and roadmap decisions.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.About the teamThe Amazon Leo Global Demand Planning (GDP) team's mission is to map customer demand across space and time. We enable Amazon Leo's long-term success by delivering actionable insights and scientific forecasts across geographies and customer segments to empower long range planning, capacity simulations, business strategy, and hardware manufacturing recommendations through scalable tools and durable mechanisms.Within GDP, the Science and Intelligence team builds the data products, forecasting and optimization systems that turn raw demand signals into decisions. We sit at the intersection of data engineering, applied science, and product, and our outputs directly inform how Amazon Leo allocates and optimizes bandwidth, plans inventory, and prioritizes investment across the globe. Basic Qualifications:- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- 5+ years of technical product or program management experience Preferred Qualifications:- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight- Experience in building and driving adoption of new tools- Experience programming with at least one software programming languageAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, BELLEVUE - 151,200.00 - 204,600.00 USD annually

Job DescriptionWe're seeking a dynamic legal teammate to be a strategic partner in helping to shape the future of cloud computing. As a Corporate Counsel, you'll play a critical role in supporting AWS's groundbreaking technology and global business initiatives. Join us in reimagining the future of cloud computing, where legal expertise meets technological innovation.Key job responsibilities- Negotiate, draft, and review complex enterprise and technology licensing agreements across diverse business contexts- Provide comprehensive legal counsel on policy, regulatory, and compliance matters related to cloud computing and technology services- Support product development and operations teams with strategic legal insights on intellectual property, privacy, and marketing initiatives- Collaborate cross-functionally to facilitate business development and strategic programmatic launches- Develop and maintain strong relationships with internal stakeholders to ensure legal alignment with business objectivesA day in the lifeYour day will be a blend of strategic legal counseling and collaborative problem-solving. You'll engage with sales, marketing, product, policy, security, and operations teams, crafting agreements that help drive AWS's innovative cloud and AI technologies forward in support of our customers. From negotiating enterprise contracts to providing legal guidance to business leaders, you'll be at the heart of AWS's transformative work.About the teamOur legal team at AWS is a collaborative, forward-thinking group dedicated to enabling technological innovation in support of AWS customers. We work closely with business leaders to understand their goals and provide strategic legal support that helps accelerate AWS's mission to empower businesses through cutting-edge cloud solutions. Basic Qualifications:- 5+ years of post bar admission legal experience- Juris Doctor and membership in one state bar or equivalent Preferred Qualifications:- Experience of a mix of corporate law firm and in-house work- Experience in web services/cloud computing, software licensing, telecommunications or equivalent- Knowledge of the ethical considerations surrounding AI in the legal context, such as confidentiality, accuracy, and bias prevention- Experience working cross functionally across several teams- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment- Experience that includes strong analytical skills, attention to detail, and effective communication abilities- Experience using analytical thinking and problem-solving skills to identify root causes of technical problems- Must be inquisitive, enthusiastic about technology, enjoy working hard and being continually challenged, and demonstrate sound judgment even in ambiguous situations- Curiosity and willingness to learn and grow in a team environmentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 153,900.00 - 208,200.00 USD annually

Job DescriptionVocê está em busca de uma carreira com grandes desafios? É curiosa e persistente? Você quer se desenvolver em um ambiente inovador, onde experimentamos coisas novas e sonhamos grande? Quer fazer parte do futuro da computação em nuvem com uma equipe obcecada por ajudar os clientes?Se sim, junte-se à nossa equipe AWS no Brasil como Arquiteta de Soluções e ajude nossos clientes a mudarem o mundo! A AWS é a plataforma de nuvem mais adotada e mais abrangente do mundo, suportando milhões de clientes, incluindo startups, grandes empresas e órgãos governamentais. Nesta função, sua criatividade conectará tecnologia a problemas de negócio através de soluções tangíveis. Você trabalhará todos os dias para ajudar os clientes a aproveitar ao máximo os serviços da AWS, para que possam inovar, prosperar e transformar nosso país. Você terá a oportunidade de aprender novas habilidades e aprimorar as suas existentes. Você criará e compartilhará conteúdo técnico, arquiteturas de referência e práticas recomendadas. Você divulgará e educará sobre a tecnologia da AWS.Esperamos de você motivação, trabalho em colaboração com pessoas ao redor do mundo, disposição para enfrentar desafios, paixão pelo que faz e se divertir ao fazê-lo. Você deve gostar de estudar e se desenvolver, desenhar e criar soluções em nuvem para um conjunto diversificado e desafiador de clientes.Key job responsibilitiesAs arquitetas de soluções têm 4 responsabilidades principais:1. Atuar como consultora para clientes. Em parceria com a equipe de contas, formular e executar uma estratégia para viabilizar o sucesso do cliente. Ajudar os clientes a adotar os serviços da AWS e fazer o melhor uso deles, gerando receita como resultado. Educar os clientes sobre a proposta de valor da AWS e participar de discussões de arquitetura para garantir que as soluções sejam desenhadas para uma implantação bem-sucedida na nuvem. Criar confiança com indivíduos técnicos dentro dos clientes para que sejam cloud advocates.2. Ser referência técnica. Transferir conhecimento para os clientes. Capturar e compartilhar conhecimento e boas práticas na comunidade de arquitetura de soluções da AWS. Contribuir com publicações para o cliente da AWS, como whitepapers, postagens ou blogs. Apresentar e contribuir em workshops, grupos de usuários, vídeos online e conferências.3. Estar em crescimento profissional contínuo. Ser curiosa e se manter aprendendo. Demonstrar seu aprendizado através das Certificações da AWS. Trabalhar com outras pessoas para ajudá-las a entregar mais. Participar de encontros e conferências.4. Desenvolver e executar melhorias organizacionais. Atuar como um elo técnico entre os clientes e as equipes de engenharia de serviços para melhorar os serviços e recursos da AWS. Contribuir com suas ideias para inovação para times internos e clientes. Simplificar processos que podem ser simplificados. Ajudar a contratar e desenvolver talentos.About the teamA AWS valoriza experiências diversas. Mesmo que você não atenda a todas as qualificações e habilidades preferidas listadas na descrição da vaga, incentivamos os candidatos a se candidatarem. Se sua carreira está apenas começando, não seguiu um caminho tradicional ou inclui experiências alternativas, não deixe que isso o impeça de se candidatar.Por que AWS?A Amazon Web Services (AWS) é a plataforma de nuvem mais abrangente e amplamente adotada do mundo. Fomos pioneiros na computação em nuvem e nunca paramos de inovar — é por isso que clientes, desde as startups mais bem-sucedidas até empresas da Global 500, confiam em nosso robusto conjunto de produtos e serviços para impulsionar seus negócios.Cultura de Equipe InclusivaAqui na AWS, está em nossa natureza aprender e ser curioso. Nossos grupos de afinidade liderados por funcionários promovem uma cultura de inclusão que nos capacita a ter orgulho de nossas diferenças. Eventos contínuos e experiências de aprendizado, incluindo nossas Conversas sobre Raça e Etnia (CORE) e conferências sobre diversidade, nos inspiram a nunca parar de abraçar nossa singularidade.Mentoria e Crescimento ProfissionalEstamos continuamente elevando nosso padrão de desempenho enquanto nos esforçamos para nos tornar o Melhor Empregador da Terra. É por isso que você encontrará aqui compartilhamento infinito de conhecimento, mentoria e outros recursos para desenvolvimento de carreira para ajudá-lo a se desenvolver como um profissional mais completo.Equilíbrio entre Trabalho e Vida PessoalValorizamos a harmonia entre trabalho e vida pessoal. Alcançar sucesso no trabalho nunca deve vir à custa de sacrifícios em casa, por isso buscamos flexibilidade como parte de nossa cultura de trabalho. Quando nos sentimos apoiados no local de trabalho e em casa, não há nada que não possamos alcançar na nuvem. Basic Qualifications:- 4+ anos de experiência em áreas específicas de tecnologia (por exemplo, desenvolvimento de software, computação em nuvem, engenharia de sistemas, infraestrutura, segurança, redes, dados e análises)- 4+ anos de experiência em design, implementação ou consultoria em aplicações e infraestruturas- Experiência em desenvolvimento de TI ou implementação/consultoria nas indústrias de software ou internet- Habilidade de comunicação efetiva em inglês (escrita e oral) Preferred Qualifications:- Experiência em vendas, pré-vendas ou consultoria de tecnologia/software- Experiência em desenvolvimento de software ou em setores relacionados à internet- Experiência em migração ou transformação de soluções legadas de clientes para a nuvem- Experiência com tecnologias AWSOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAs part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.Amazon WorkSpaces has protected and empowered enterprise work for over a decade. Now we are reimagining what a workspace is. We are building Agentic WorkSpaces: a platform where the workspace itself is an active partner in how you work, not just infrastructure that delivers applications. The Agentic WorkSpaces organization envisions a world where people, teams, and AI collaborate securely from anywhere to create unprecedented value for every organization. We build lovable products that empower every business to unlock the full potential of human-AI teamwork, driving smarter decisions, greater creativity, more value, and faster innovation with confidence.Come change the way the world sees the cloud! Amazon WorkSpaces is a managed desktop computing service in the cloud that allows customers to easily provision cloud-based desktops, enabling end-users to access the documents, applications, and resources they need with the device of their choice, including laptops, iPad, Kindle Fire, Android tablets, and zero clients. With a few clicks in the AWS Management Console, customers can provision a high-quality cloud desktop experience (for Windows or Linux) for any number of users at a cost that is highly competitive with traditional desktops and half the cost of most virtual desktop infrastructure (VDI) solutions. Now, we are taking this further with the agentic WorkSpace: a secure, managed environment purpose-built for human-AI collaboration at enterprise scale, where people and AI agents work side by side to deliver results neither could achieve alone.We offer a unique opportunity to solve some of the most interesting problems associated with providing secure, reliable, fast, and highly scalable solutions at the intersection of cloud computing and agentic AI. In the process you will have the opportunity to work on a number of industry-leading AWS services. Our team is innovating in multiple areas to give our customers the best-in-class interactive streaming platform while pioneering the next generation of human-AI collaborative workspaces. We are looking for people who believe in providing world-class application streaming experience for AWS Enterprise and ISV customers, and who are energized by the challenge of building the future where every workspace is an intelligent partner that drives smarter decisions, greater creativity, and faster innovation with confidence.Key job responsibilitiesIn our team, you will indulge your love of diving deep into complex technical problems, driving incremental system optimizations and raising the bar for operational excellence and development practices. We will look to you to help enhance the skills and expertise of those around you.We are looking for passionate SDEs who want to build their career in Agentic WorkSpaces For End-User Personas. Partner with Amazon Bedrock, Amazon Q teams, and peer organizations to ensure the WorkSpaces agentic architecture leverages and contributes to shared AWS agentic infrastructure. Operational ownership of low-latency, high-availability services used by over one million WorkSpaces users globally. Ensure your team's services meet stringent SLAs across multiple production regions and OS variants, with autonomous troubleshooting and proactive issue resolution before customers are impacted.If this sounds interesting to you, talk to us! About the teamABOUT AWS:Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- 1+ years of software development engineer or related occupational experience- 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field- Experience programming with at least one software programming language Preferred Qualifications:- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

Job DescriptionAs part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.Amazon WorkSpaces has protected and empowered enterprise work for over a decade. Now we are reimagining what a workspace is. We are building Agentic WorkSpaces: a platform where the workspace itself is an active partner in how you work, not just infrastructure that delivers applications. The Agentic WorkSpaces organization envisions a world where people, teams, and AI collaborate securely from anywhere to create unprecedented value for every organization. We build lovable products that empower every business to unlock the full potential of human-AI teamwork, driving smarter decisions, greater creativity, more value, and faster innovation with confidence.Come change the way the world sees the cloud! Amazon WorkSpaces is a managed desktop computing service in the cloud that allows customers to easily provision cloud-based desktops, enabling end-users to access the documents, applications, and resources they need with the device of their choice, including laptops, iPad, Kindle Fire, Android tablets, and zero clients. With a few clicks in the AWS Management Console, customers can provision a high-quality cloud desktop experience (for Windows or Linux) for any number of users at a cost that is highly competitive with traditional desktops and half the cost of most virtual desktop infrastructure (VDI) solutions. Now, we are taking this further with the agentic WorkSpace: a secure, managed environment purpose-built for human-AI collaboration at enterprise scale, where people and AI agents work side by side to deliver results neither could achieve alone.We offer a unique opportunity to solve some of the most interesting problems associated with providing secure, reliable, fast, and highly scalable solutions at the intersection of cloud computing and agentic AI. In the process you will have the opportunity to work on a number of industry-leading AWS services. Our team is innovating in multiple areas to give our customers the best-in-class interactive streaming platform while pioneering the next generation of human-AI collaborative workspaces. We are looking for people who believe in providing world-class application streaming experience for AWS Enterprise and ISV customers, and who are energized by the challenge of building the future where every workspace is an intelligent partner that drives smarter decisions, greater creativity, and faster innovation with confidence.Key job responsibilitiesIn our team, you will indulge your love of diving deep into complex technical problems, driving incremental system optimizations and raising the bar for operational excellence and development practices. We will look to you to help enhance the skills and expertise of those around you.We are looking for passionate SDEs who want to build their career in Agentic WorkSpaces For End-User Personas. Partner with Amazon Bedrock, Amazon Q teams, and peer organizations to ensure the WorkSpaces agentic architecture leverages and contributes to shared AWS agentic infrastructure. Operational ownership of low-latency, high-availability services used by over one million WorkSpaces users globally. Ensure your team's services meet stringent SLAs across multiple production regions and OS variants, with autonomous troubleshooting and proactive issue resolution before customers are impacted.If this sounds interesting to you, talk to us! About the teamABOUT AWS:Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- 1+ years of software development engineer or related occupational experience- 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience- 1+ years of Object Oriented Design experience- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field- Experience programming with at least one software programming language Preferred Qualifications:- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

Job DescriptionAs part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.Amazon WorkSpaces has protected and empowered enterprise work for over a decade. Now we are reimagining what a workspace is. We are building Agentic WorkSpaces: a platform where the workspace itself is an active partner in how you work, not just infrastructure that delivers applications. The Agentic WorkSpaces organization envisions a world where people, teams, and AI collaborate securely from anywhere to create unprecedented value for every organization. We build lovable products that empower every business to unlock the full potential of human-AI teamwork, driving smarter decisions, greater creativity, more value, and faster innovation with confidence.Come change the way the world sees the cloud! Amazon WorkSpaces is a managed desktop computing service in the cloud that allows customers to easily provision cloud-based desktops, enabling end-users to access the documents, applications, and resources they need with the device of their choice, including laptops, iPad, Kindle Fire, Android tablets, and zero clients. With a few clicks in the AWS Management Console, customers can provision a high-quality cloud desktop experience (for Windows or Linux) for any number of users at a cost that is highly competitive with traditional desktops and half the cost of most virtual desktop infrastructure (VDI) solutions. Now, we are taking this further with the agentic WorkSpace: a secure, managed environment purpose-built for human-AI collaboration at enterprise scale, where people and AI agents work side by side to deliver results neither could achieve alone.We offer a unique opportunity to solve some of the most interesting problems associated with providing secure, reliable, fast, and highly scalable solutions at the intersection of cloud computing and agentic AI. In the process you will have the opportunity to work on a number of industry-leading AWS services. Our team is innovating in multiple areas to give our customers the best-in-class interactive streaming platform while pioneering the next generation of human-AI collaborative workspaces. We are looking for people who believe in providing world-class application streaming experience for AWS Enterprise and ISV customers, and who are energized by the challenge of building the future where every workspace is an intelligent partner that drives smarter decisions, greater creativity, and faster innovation with confidence.Key job responsibilitiesAs a Sr. SDE on the Agentic Workspace for Personas team, you will indulge your love of diving deep into complex technical problems while building deep subject matter expertise in enabling Agentic based experiences for personas including builders. You will work with teams of scientists, product managers, and engineers to translate business and functional requirements into concrete system deliverables, driving incremental system optimizations and raising the bar for operational excellence and development practices.You will have the opportunity to build new 0->1 products from the ground up, driving the development of innovative approaches to future WorkSpaces where Agents and humans operate collaboratively. Your work will support unique work patterns, the industry contexts in which end-user personas operate, and how autonomous AI agents and tools introduce entirely new collaborative experiences.Partner with Amazon Bedrock, Amazon Q teams, and peer organizations to ensure the WorkSpaces agentic architecture leverages and contributes to shared AWS agentic infrastructure. Lead the design and implementation of the authorization, trust hierarchy, and governance framework that makes autonomous agent action safe in enterprise environments, including audit trails, rollback mechanisms, and human-in-the-loop controls. We will look to you to help enhance the skills and expertise of those around you, elevating the team as you shape the next generation of Agentic WorkSpaces for Personas.About the teamABOUT AWS:Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team Preferred Qualifications:- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually

Job DescriptionAmazon Leo is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.This role is for a highly dynamic and motivated individual that will work with manufacturing engineers to construct instructions and processes for technicians performing test operations. To be successful in this role you will need to define, procure, setup, and maintain test fixtures and test support equipment. You will partner with fixture and harnessing teams to ensure component standardization across the program. You will create the foundational production system standards and processes needed to achieve rate production.Key job responsibilitiesThis position will work a 4x10 schedule, possible shifts: Front Half (Sunday-Wednesday) Back Half (Wednesday-Saturday), 1st Shift (0600-1630) or 2nd Shift (1700-0330)- Serve as a point of support for test equipment and processes- Create spacecraft hardware test procedures for technicians (standard operating procedures) and unblock issues arising during test operations- Establish and increase the efficiency of environmental test processes to maximize output and enable products to rapidly transition from engineering development to rate production- Identify improvement opportunities and execute initiatives to maintain safe operations, ensure product quality, reduce lead time and increase productivity- Troubleshoot and identify ultimate root cause of issues in test processes and implement corrective actions to prevent recurrence- Establish production processes for 5S, FOD control, tool management, calibration procedures and visual management of production tooling and equipment- Enable production test autonomy by challenging requirements, simplifying work procedures, and automating actionsExport Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Basic Qualifications:- Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience- Experience in a consumer electronics lab environment- Experience in a Linux or Unix environment- Experience working on a consumer hardware or software product- - 2+ years in a Space/Aerospace/Military/Automotive hardware testing environment- - 1+ years hands-on environmental test experience, vibration, shock, acoustic in compliance with MIL-STD-810, SMC-S-016, or MIL-STD-1540.- - 1+ years of project management of technical projects- - Demonstrated ability to interpret electrical schematics and Piping and instrumentation drawings.- - 1+ years working with Data Acquisition systems Preferred Qualifications:- Experience configuring, deploying, and testing software updates, including the ability to identify issues and escalate to development as appropriate- Experience working with hardware and software teams for setting up, testing, and troubleshooting prototype devices- - 4+ years in a Space/Aerospace/Military/Automotive hardware testing environment- - Associate's degree in Mechanical or Aerospace engineering, or equivalent- - Previous work in one or more of the following disciplines; Structural loads and dynamics, thermal, or manufacturing engineering.- - Experience running force limited vibration testing or other environmental test equipment operation experience and basic automation experiences (python or similar)- - Understanding of data acquisition systems and instrumentation selection. Experience developing processes and tooling- - Experience commissioning and troubleshooting test equipment. Demonstrated ability to scale production rate capability.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Kirkland - 96,600.00 - 160,000.00 USD annually

Job DescriptionAWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services’ Infrastructure Supply Chain and Procurement team is looking for experienced professionals to help build AWS' in-house designed and developed AI Accelerator platform (Trainium). We are looking for a candidate with supply chain and operations experience capable of operating in a fast-paced, ever-changing environment. Our NPI team works closely with our engineering and deployment teams, suppliers, and data center operations to launch new products and manage transitions. They are also responsible for integrating across supply chain commodity managers to maintain continuity of supply while minimizing risk for excess and obsolete materials.• Executes strategic plans that improve service, productivity and quality, and that align to the overall organizational and customer vision.• Develop and implement systems of accountability to ensure ongoing, measurable performance improvement.• Understand the technical requirements of our partners and work closely with the internal development teams to guide the direction of the supply chain activities.• Prepare and give detailed data-driven business reviews to senior management, focused on new product launches or transitions.• Drive strategic BOM reviews and qualifications with internal teams.Key job responsibilities• Successful candidates will have a demonstrated ability to juggle multiple requirements and responsibilities, and to concisely and clearly communicate with internal and external stakeholders.• In this role you will be interacting with senior AWS leaders on a regular basis, and will be synthesizing complex program information into actionable updates to drive alignment across engineering, supply chain, and procurement teams.• You own the supply chain strategy for your NPI program, and are responsible for material readiness during prototype and qualification, and developing a plan to scale production for launch.About the team• We are experienced supply chain professionals from multiple industries, bringing together our insights to provide a scalable and actionable plan for critical AWS hardware.About the teamDiverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- 5+ years of developing, negotiating and executing business agreements experience- 5+ years of professional or military experience- Bachelor's degree- Experience developing strategies that influence leadership decisions at the organizational level- Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications:- Experience interpreting data and making business recommendations- Experience identifying, negotiating, and executing complex legal agreementsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 147,900.00 - 200,100.00 USD annually

Job DescriptionAmazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/musicThe Data, Insights, Science and Optimization, Music Product and Tech (DISCO MPT) team is looking for a Data Scientist to join a team of scientists and engineers who analyze big data, provide analytics and insights and build models and algorithms to power Music product experiences. In this role, you will set the science vision and direction for the team and collaborate with internal stakeholders across product, science and finance to scale and advance our science offerings. You will lead large scale science solutions, prioritize across multiple stakeholders and projects and be part of a fast-paced, dynamic and fun environment.Key job responsibilities• Lead the research and development of models and science products powering personalized recommendations• Partner with product leaders at Amazon Music to develop science-driven business strategies• Partner with science, marketing and product teams across Amazon Entertainment and subscription businesses• Educate internal teams on analytics, insights and measurement• Develop models to determine drivers of key performance metrics, and automate the process of deep diving into variances• Collaborate with product and engineering teams to evaluate the impact of new features or algorithms (e.g., the Playlist Song Recommendation experiments)• Analyze the results of experiments and provide recommendations to optimize solutions• Partner with Data Engineers to develop new product based on GenAI technology• Write high quality production codeAbout the teamThe DISCO team focuses on accelerating Amazon Music customer growth by empowering product teams to make sound, customer-centric decisions through data and insights. We build data pipelines, self-service analytics, insights and predictive models enabling acquisition, engagement and retention at scale with personalized customer touchpoints. Basic Qualifications:- PhD, or a Master's degree and experience in CS, CE, ML or related field- Experience in building models for business application- Experience in patents or publications at top-tier peer-reviewed conferences or journals- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing Preferred Qualifications:- Experience in solving business problems through machine learning, data mining and statistical algorithms- Experience in state-of-the-art deep learning models architecture design and deep learning training and optimization and model pruningAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.m/w/dOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon Customer Service (CS) is a large and global organization, obsessed with taking care of our customers and delivering reliably fast, convenient, and helpful support when they need it. Whether customers interact with our self-serve solutions or CS Associates, we work hard to make sure they have a delightful experience with us, each and every time.We are looking for a customer-obsessed product leader to join us as a leader for the Dynamic Andon Response Team (DART) org within Customer Service. You will lead our team of program managers, product managers, quality managers and business analysts who dig deep into peer-to-peer consultation and customer escalations, trace it back to its source, and drive upstream and downstream product and programmatic improvements to DART Usage. Your teams will own the roadmap of DART strategic initiatives primarily focused on technical solutions to eliminate wasteful usage for DART and enhance CX for DART escalations.Key job responsibilitiesThe role requires someone who can use significant expertise and high judgment to distill diverse inputs from customers, DART specialists and stakeholders to set a vision and design the right long-term solutions. You will spend your time analyzing customer friction data to identify the biggest opportunities and building compelling cases for improvements. This means diving deep into significantly complex problems where defects create friction across multiple parts of the customer journey. You will work across multiple organizations and leadership to influence and achieve consensus on priorities.You will partner on product and technology solutions within and outside the Amazon Customer Service org to drive high impact innovation and improvements that can transform the service experience we offer to our customers. Your teams will create mechanisms that make defect elimination sustainable. This includes building dashboards and tools that show customer impact, designing processes that catch problems before they reach customers, and establishing metrics that keep everyone focused on goals. You will be regularly working at both tactical and strategic levels to deliver results. This is the right role for you if:- You can handle significantly complex problems and efforts, with the ability to see both visible and not-yet-visible risks.- You excel at taking complex technical problems and explaining them clearly to drive consensus among stakeholders.- You can work strategically to determine where resources are best applied while actively working to remove bottlenecks.- You create scalable mechanisms and best practices while effectively influencing and force multiplying across organizations.- You have deep customer obsession and can translate that into measurable improvements in customer experience.About the teamKey Responsibilities- Lead multiple teams to improve customer experience by proactively identifying and eliminating sources of customer escalations and associate consult contacts.- Own the DART Usage Rate improvement vision and create scalable mechanisms to drive organizational change.- Establish data-driven approaches to surface customer pain points and drive upstream action across organizations.- Influence senior leaders to prioritize and address systemic customer experience issues causing escalations through high-quality analytics and communication.- Advocate for customers in product, design, and operational decisions across organizations.- Deliver measurable outcomes aligned with organizational goals.- Write and present clear narratives to drive alignment and decision-making.- Coach and develop high-performing teams while creating leadership opportunities. Basic Qualifications:- 12+ years of product or program management, product marketing, business development or technology experience- 6+ years of team management experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product Preferred Qualifications:- Experience engaging and influencing senior executives- Proficient in Amazon business mechanisms (OP1/2, WBRs, PRFAQs)Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesAt Amazon, we're working to be the most customer-centric company on earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. If you'd like to help us build a place where you can find and buy anything online, this is the job for you.The ideal candidate will need to have an understanding of data center IT Infrastructure and data center Facilities infrastructure and how the two entities co-exist. The successful candidate will be responsible for providing assistance and support to the onsite team in India. The position will help ensure overall availability and reliability to meet or exceed defined service levels. Qualified candidates must also have experience functioning in a large-scale data center and have demonstrated and displayed the ability to think outside of the box. This skill is essential, as the candidate will assist with aligning the Facility Operations Center with the larger objectives of other business and peer organizations. You will need to play a role with growing the team to a standard of operational excellence in India. If you are passionate about the Customer Experience; you think and act globally; and you want to contribute to the operational excellence of Amazon Data Centers, then this may be the challenge you’ve been looking for!A day in the lifeRoles, Responsibilities and Requirements (job description is not meant to be an all-inclusive statement of every duty and responsibility required):• Monitors the global data center Amazon facilities infrastructure platform in india• Serves as a Point of Contact for internal and external teams• Assists with the development of communication and escalation protocols designed to improve the team’s performance• Contributes to outage post mortem analysis• Ensures records are updated in a timely manner• Assists with coordination and communication during emergency recovery efforts• Assists with the development of tools that will enhance the team’s performance• The ability to support a 24X7 environment in India (This is shift work which may require that you work weekends and holidays)About the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- 3+ years of relevant work in a data center or other critical environment experience- Experience in data center engineering or operations- Experience in operations and on-call support for data center facilities, mission critical plants, or production facilities Preferred Qualifications:- 3+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience- Bachelor's degree in enginnering or equivalent- 3+ years of facilities management experience- Knowledge of mission critical systems (data centers, hospitals, power plants, military facilities, etc.)Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionWhen you attract people who have the DNA of pioneers and the DNA of explorers, you build a company of like-minded people who want to invent. And that’s what they think about when they get up in the morning: how are we going to work backwards from customers and build a great service or a great product” – Jeff Bezos. Amazon.com’s success is built on a foundation of customer obsession.Have you ever thought about what it takes to successfully deliver millions of packages to Amazon customers seamlessly every day like clock work? In order to make that happen, behind those millions of packages, billions of decisions get made by machines and humans. What is the accuracy of the customer provided address? Do we know exact location of the address on a Map? Is there a safe place to leave the package at? Can we make an unattended delivery? Would a signature be required? Is the address a commercial property? Do we know open business hours of the address? What if customer is not home? Is there an alternate delivery address? Does the customer have any special delivery preference? What are the other addresses that also have packages to be delivered on the same day? Are we optimizing the delivery associate’s route? Does the delivery associate know the locality well enough? Is there an access code to get inside the building? And the list simply goes on. At the core of it all is the underlying data that can help make those decisions in time. The Last Mile Analytics and Quality (LMAQ) team capitalizes on Amazon’s scale, speed, and ability to invent and simplify to accelerate the data flywheel and curate fresh and authoritative geospatial datasets to improve customer delivery experience. We work closely with tech and science teams on multiple initiatives to automate processes to operate at scale across all regions.Amazon is seeking an experienced leader to drive the executive customer escalations process for all Geospatial teams. As a Principal Program Manager with the Last Mile Analytics and Quality (LMAQ) team, you will partner with program, technology, science and operations teams to deep dive on customer reported delivery defects and identify strategic long term solutions to improve customer delivery experience. As a key member of the LMAQ org, you will continually raise the bar on innovation for great customer experience. You will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will partner closely with product, technology and sciences teams to define and build innovative and delightful experiences for customers. You must be highly analytical, able to work extremely effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will set the tempo for defect reduction through continuous improvement and drive accountability across multiple business units in order to deliver large scale high visibility/ high impact projects. Excellent communication and writing skills and executive presence to get in front of VPs and SVPs across Amazon will be imperative. You will need to work in a high pace environment with pressing timelines. The successful candidate will be able to:• Effectively manage customer expectations and resolve conflicts that balance client and company needs.• Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.• Develop process to effectively maintain and disseminate project information to stakeholders.• Be successful in a delivery focused environment and determine the right processes to innovate on behalf of customers.• This opportunity requires excellent technical, problem solving, and communication skills. The candidate is not just a policy maker/spokesperson but drives to get things done.• Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment.• Partner with key stakeholders to develop the vision and strategy for customer experience on our platforms. Influence product roadmaps based on this strategy to identify medium and long term goals.• With the business growing rapidly, this leader will not have the luxury of having a tunnel-vision for any one area; rather, this individual will need to exhibit excellent judgment on how to prioritize between competing priorities.• Serve as a role model for Amazon Leadership Principles inside and outside the organization.• Actively seek to implement and distribute best practices across teams.Key job responsibilities• Write executive responses on the escalations and anecdotes working with Geo Spatial product, tech, program, sciences and operations teams.• Define, own and drive large cross-functional programs spanning multiple teams and stakeholders.• Collaborate with product, tech and sciences teams within the Last Mile Technology to drive global programs and systems improvements and reduce customer defects. Basic Qualifications:- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications:- Experience delivering projects within scope, time, budget and qualityOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionWe’re on the lookout for the curious, those who think big and want to define the world of tomorrow. At Amazon, you will grow into the high impact, visionary person you know you’re ready to be. Every day will be filled with exciting new challenges, developing new skills, and achieving personal growth.How often can you say that your work changes the world? At Amazon, you’ll say it often. Join us and define tomorrow.At Amazon, you will define your goals, exceed them, and set new ones.Key job responsibilities• Reviewing and understanding the transportation process from Fulfilment Centres to delivery stations• Measure and Ensure enough bandwidth in sortation team to ensure peak time delivery management• Assist and work alongside Area Managers to review performance appraisals of the station supervisors and learn on how to mentor them for handling efficient operations• Continuously improve the through put and attain a sustained level of delivery performance improvement• Review and assist on analysis of the data reports to identify performance bottlenecks and improve the performance• Research and review on the formal process control and process improvement mechanisms such as Kaizen Basic Qualifications:- 1+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts Preferred Qualifications:- 1+ years of performance metrics, process improvement or lean techniques experienceAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.Across the globe we have more than thousand Fulfillment Centers, thousands of Delivery Stations, tens of thousands of machines, and hundreds of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time.Working in Amazon Operations is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day. We are open, inclusive and welcome individuality and diversity. The culture in our Operation is built on the way teams’ bond and the work ethic that enables our business run like clockwork. Our teams take pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world.Join us in the Amazon Maintenance Operation Centre (AMOC) team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network.Purpose of jobWe are seeking an accomplished and strategic Building Management System (BMS) Manager to recruit, lead and mentor a global BMS support team. This pivotal role demands a seasoned professional with a robust background in BMS management, coupled with exceptional leadership prowess and business acumen. The successful candidate will implement, maintain, enhance, and optimize our global services while instilling a culture of innovation and customer-centricity.Key job responsibilities• Design and own the global BMS Service Team short and long-term strategies, setting a vision, roles and responsibilities and clear goals for the team. • Recruit, build, inspire and motivate the team that can work towards common goals.• Collaborate closely with WWRE, D&C, Sustainability, RME and other stakeholders to comprehend customer requirements, business objectives, and operational needs.• Responsible for the design, implementation, and management of advanced BMS Standard Operating Procedures, Policies, specifications and processes which are scalable across the globe.• Implement and manage a robust change management process.• Ensure new buildings meet IOQ criteria before accepting and integrating the site into the scope of the service support team.• Leverage BMS data insights to proactively identify opportunities for optimization, energy efficiency, and cost savings.• Cultivate and nurture strong relationships with internal stakeholders and external clients, ensuring a wholistic and customer-centric approach.• Provide visionary insights and recommendations to senior management on BMS trends, industry best practices, and emerging technologies.• Manage labor needs, project timelines, budgets, and resources to ensure successful implementation of BMS services and initiatives.• Ensure compliance with industry regulations, standards, and certifications to achieve best-in-class performance.• Ensure the implementation of training and professional development programs to enhance team members' technical and leadership competencies.• Champion a culture of innovation, continuous improvement, and knowledge-sharing within the team. Basic Qualifications:- Bachelor's degree in Electrical or Mechanical Engineering, or Bachelor's degree or above in business administration, finance, economics, computer science, data science, engineering, or other related field- Experience performing complex business case analysis to justify technical decisions and presenting the justification to management in a high-level review- High level BMS awareness of relevant programming languages and communication protocols, BACnet, LON, Modbus, or similar protocols.- Experience leading and managing BMS operations of critical facilities which require in-depth knowledge in electrical, mechanical, and control systems of HVAC assets. Preferred Qualifications:- Experience leading global teams- Knowledge of data visualization tools such as Quick Sight, Tableau, Power BI or other BI packages- Expert in Tridium Niagara or other equivalent BMS systemsAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job Description製造業のデジタル変革と AI 活用の最前線で、戦略顧客のクラウドジャーニーを技術面から支援しませんか？あなたの技術知識と好奇心が、日本の製造業の未来を切り拓く力になります。**Diverse Experiences**AWS は多様な経験を持つ人材を歓迎します。職務内容に記載されたすべての望ましいスキルや要件を満たしていなくても、ぜひご応募ください。IT 業界でのキャリアをスタートしたばかりの方、異なるキャリアパスを歩んできた方、ユニークな経験をお持ちの方も、ためらわずにご応募ください。**Why AWS?**Amazon Web Services（AWS）は、世界で最も包括的かつ広く採用されているクラウドサービスです。私たちはクラウドコンピューティングのパイオニアとして、常にイノベーションを続けています。スタートアップから世界有数の大企業まで、多くのお客様が AWS のサービスを信頼し、ビジネスを支えています。**Inclusive Team Culture**AWS は好奇心とつながりを大切にしています。多様性を尊重し、一人ひとりが自分らしさに誇りを持てる環境を育んでいます。インクルーシブなイベントやコラボレーションを通じて、チームはより強く、より創造的になっています。**Mentorship & Career Growth**AWS では、継続的な成長を支える豊富なナレッジシェアやメンタリングの機会が用意されています。技術・ビジネス両面でのキャリアアップを支援するリソースが充実しており、より幅広いプロフェッショナルへと成長できる環境です。**Work/Life Balance**仕事での成功は、プライベートの犠牲の上に成り立つべきではないと考えています。東京オフィスを拠点に、成果に集中できる環境を整えながら、個人の事情に合わせた柔軟な対応も大切にしています。職場でも家庭でも充実した環境があってこそ、最大のパフォーマンスが発揮できると信じています。**Our mission**技術者として創造性と探究心を発揮し、お客様の事業に非連続な成長をもたらす。それが私たちのミッションです。日本の製造業は今、AI とクラウドによる変革の転換点にいます。私たちは単なる技術支援にとどまらず、お客様のビジネスモデルそのものを変え、日本企業が AI 時代にグローバルで勝ち続けるための戦略パートナーとして共に歩みます。あなたの技術的な深さと好奇心が、製造業のデジタル変革・AI 活用・Physical AI の実装を通じて、お客様に「これまでとは次元の違う成長」をもたらす原動力になります。日本から世界へ、その変革を一緒に創りませんか。Key job responsibilities- 製造業顧客のビジネス・技術課題を理解し、AWS を活用したソリューションをエンドツーエンドで設計する- 担当する戦略顧客の技術チームと連携し、技術的な課題解決に貢献する。シニア SA のガイダンスを受けながら、困難な技術的意思決定に参画する- 製品設計・開発からスマートプロダクト、製造・品質管理、サプライチェーン最適化、アフターサービスまで、製造業のバリューチェーンにおける AI・クラウド活用ソリューションの設計・構築を行う- 基幹システム・社内 IT のモダナイゼーションにおいて、レガシー環境からクラウドネイティブなエンタープライズ IT への移行を技術面から支援する- ベストプラクティスや技術コンテンツ（ブログ・ワークショップ・事例）の開発・発信に貢献し、知見を広めるA day in the life東京オフィスを拠点に、製造業の戦略顧客と向き合いながら、社内外への発信やご自身のスキルアップにも取り組めます。下記が典型的な一週間の過ごし方です。- 月曜日は、前週の活動を振り返りながらチームやマネージャーと次の動きを検討する。チームミーティングやマネージャーとの 1on1 を通じて、優先課題を整理し週の方向性を定める- 火曜日から木曜日は、東京オフィスへの出社や担当顧客のオフィスへの訪問、リモート会議を組み合わせながら、お客様の技術的な課題の解決や提案活動を行う。国内外への出張が発生することもあるが、頻度は多くて月に数回程度である- 金曜日は、再利用可能なアセットの開発や技術記事の執筆、新技術の習得・検証、社内イニシアチブへの貢献に充てる。チームへのナレッジシェアもこの時間に行う週を通じて東京オフィスへの出社を基本としながら、担当顧客への訪問や国内外への出張を組み合わせて活動します。家庭の事情やその他の個人的な事情に合わせてリモートワークを柔軟に取り入れることができ、成果を出しながらワークライフバランスを実現できる環境です。About the team私たちは、日本の製造業を代表する戦略顧客のデジタル変革をビジネスと IT の両面から支援するチームです。製品設計・開発から販売・サービスに至るバリューチェーン全体の業務改革、そして基幹システムを含む IT 環境のモダナイゼーションを推進することに情熱を持つメンバーが集まっています。技術的な卓越性と顧客への深いコミットメントを大切にしており、互いの専門性を尊重しながら協力し合う文化があります。今後数年間の主要テーマは、AI を活用したバリューチェーン全体の変革と、レガシー IT からクラウドネイティブ環境への移行加速です。このポジションはその中心的な役割を担います。多様なバックグラウンドや経験を持つメンバーが互いを高め合えるインクルーシブな環境を大切にしています。メンタリングの機会も充実しており、技術・ビジネス両面でのキャリア成長を支援します。AWS について: https://aws.amazon.com/jp/careers/#how_we_workAmazon は男女雇用機会均等法を順守しています。人種、出身国、性別、性的指向、障がい、年齢、その他の属性によって差別することなく、平等に採用選考の機会を提供しています。障がいをお持ちの方は、以下をご覧ください。https://www.amazon.jobs/en/disability/jp/#AWSJAPAN #aws-jp-sa-ap Basic Qualifications:- ソフトウェア開発・クラウドコンピューティング・システムエンジニアリング・インフラ・セキュリティ・ネットワーク・データ＆アナリティクスなど、特定の技術領域における 4 年以上の実務経験- アプリケーションおよびインフラのアーキテクチャ設計・実装における 2 年以上の経験- 技術的・非技術的な聴衆に対して効果的にプレゼンテーションとコミュニケーションができる能力- コンピュータサイエンス・工学・数学またはそれに相当する学士号- ビジネスレベルの日本語および基礎レベルの英語でのコミュニケーション能力 Preferred Qualifications:- AWS を活用したソリューションのアーキテクチャ設計・運用経験- 製造業（自動車・電機・機械・化学など）における業務プロセスや IT システムへの理解- アーキテクチャレビューの実施経験、および一般的なアーキテクチャパターン・設計原則の適用経験- 顧客起点で課題を定義し、技術要件に落とし込む能力- 即時的なニーズに最適化する場合と再利用可能・拡張可能なソリューションに投資する場合を判断できる能力- セキュリティ・スケーラビリティ・可用性・パフォーマンスのベストプラクティスを理解し、ソリューション設計に適用できる能力Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAWS Global Sales (AGS) drives adoption of the AWS Cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. AWS is where innovation, risks, and ideas are celebrated. We are builders; we try new things, imagine big dreams and reuse whenever we can. It is still Day 1 for us, and we are looking for curious people to be part of our diverse teams of thinkers, problem solvers, and doers. Come join us and work with AWS technologies that enable our Independent Software Vendor (ISV) customers and partners to adopt cloud-based solutions.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.Key job responsibilitiesThis role is within the ISV team in Amazon Web Services India (AWS India) and can be based out of Bangalore, Delhi, Mumbai, Pune and Hyderabad locations.As a Solutions Architect, you’ll help your customers plan their successful cloud journey leveraging emerging technologies like GenAI to achieve business outcomes. You’ll solve complex, technical challenges so your customers can focus on their business. This includes using your knowledge to craft scalable, flexible, and resilient cloud architectures. You’ll drive or take part in technical solutions discussions, diving deep into the details with customer teams.Building relationships to understand our customers and partners is key. As a trusted technical advisor, you’ll use your interpersonal skills to influence a variety of stakeholders from technical teams to executives. You’ll help ensure their short-term technology decisions are aligned with their long-term goals. Speeding up the adoption of our services will be part of your day to day.You’ll also act as thought leader in the wider community. This includes taking part in educating, sharing best practices, presenting at events, writing white papers, blogs, and running workshops. You won’t just be part of an industry movement; you’ll be leading it.As a customer obsessed advisor, you’ll also have the chance to shape the direction of our products and services. This is through gathering feedback from customers whilst collaborating with our engineering and service teams. To be successful in this role you need to be passionate about ISV and cloud architectures. You are a builder with genuine curiosity about how technology can support your customers’ business models and objectives.Want to find out what it’s like to be a Solution Architect at AWS? Watch this video (https://bit.ly/3keYcC9).A day in the lifeThe Solutions Architect team at AWS is responsible for helping customers successfully implement cloud technologies. In a typical week you will meet multiple customers, and you will collaborate with them on designing and operating well-architected solutions. You will earn their trust and show them the art of the possible, educating them around the capabilities of AWS. Partnering with internal teams and experts, leveraging a deep knowledge of our tools and products, you’ll craft highly scalable, flexible, and resilient cloud architectures that address our customers’ business problems. As part of our team, you’ll have the opportunity to continuously learn and innovate daily.About the teamISV Solutions Architects work hand in hand with AWS customers to help drive AWS services adoption. They are at the crossroads of business and technology and engage with customers of different stages. Supporting the overall technical relationship between customers and AWS, they work to understand the customer's business needs and give prescriptive guidance on how to create business value with technology. Solutions Architects also have broader impact at scale, taking a supporting role in creating and presenting technical content and best practices.You will be part of a team that is responsible for driving adoption of AWS technologies while bringing differentiated value to customers. This is a team dedicated to ISV customers, an important and growing subset of customers for AWS India. ISV customers follow unique technology adoption patterns and growth trajectories that distinguish them from traditional businesses, so you will be employing engagement strategies and programs tailored to their business needs and technical preferences. Basic Qualifications:- Bachelor's degree- Experience in design, implementation, or consulting in applications and infrastructures- Can create proof of concepts, demos, and/or scripts from scratch or leveraging reusable components.- Able to create technical content that is easily adopted and reusable by others. Preferred Qualifications:- Knowledge of AWS services- Experience conveying complex technical concepts to both technical and business audiences- 4+ years of managing a technical team of solution architects, sales engineers or similar technical roles experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionDo you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow’s problems today? Then we have the opportunity for you! We are looking to hire an ICQA Area Manager to be part of our fulfillment center Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centers (FC) sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today. These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need a leader that ensures we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.Key job responsibilities- Lead and supervise a team of hourly Associates (including Team Leads and Data Analyst) assigned to inventory control, quality assurance and problem solve operations within the fulfillment center- Support safety programs and compliance to ensure a safe work environment for all associates. Work with - Operations and other Support teams to establish, influence and adhere to policies and procedures- Coordinate inventory control, quality assurance and problem solve operations in accordance to network strategies and ensuring compliance and consistency with SOX- Conduct shift planning and forecasting, alongside assigning and directing work. Oversee projects to streamline processes, increase quality and optimize productivity- Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform quality analysis on any behaviors/processes that could impact inventory integrity and Customer experience- Gain expertise in key fulfillment center process paths and its exceptions handling in order to drive processes continuous improvement alongside the operations management team- Support in interviewing and training fulfillment center managers and associates, developing talent and hiring the next generation of managersA day in the lifeYou'll work shifts at one of our fulfillment centers, overseeing inventory control, quality assurance and problem solve operations. Your day typically starts with a team huddle, where you'll review previous shift performance, set daily goals, and address any ongoing issues.Throughout your shift, you will conduct inventory discrepancies analysis, oversee the resolution of receiving issues, and coach team members on accuracy improvement.You'll regularly analyze data, looking for trends and opportunities for process improvement, collaborating with other partners in FC operations or in central teams that own Catalogue, Procurement, Supply Chain, Process Engineering, Loss Prevention and Program Management. You'll need to make quick, informed decisions to keep operations running smoothly.Throughout your shift, you'll be on the floor, observing processes, coaching team members, and ensuring safety standards are maintained in you area. You'll also dedicate time to developing your team members, providing feedback, and identifying training needs. By shift end, you'll prepare a handover for the next shift, summarizing key events, ongoing issues, and priorities. You'll leave knowing you've contributed to maintaining inventory accuracy, resolving inbound challenges, and ultimately ensuring customer satisfaction through efficient and accurate fulfillment operations.About the teamThe EU ICQA mission is to prevent and remove customer-facing defects with the goal to provide a world class service to our customers, at the lowest possible cost. The Vision of ICQA is to exceed customers’ expectations, both buyers and sellers. We drive defect-free order fulfillment by operating in the most efficient and accurate way through the creation and implementation of quality standards in our FC processes (receive, stow, count, pick, pack & ship) up to our sellers and customers. We lead with empathy to create a safer, more productive, higher performing and more diverse work environment. We commit to empower and support our team members to grow and achieve their aspirations.The applicable collective agreement (CCNL) for this role is Logistica, Trasporto Merci e Spedizione. The position is classified at level 2 or above, depending on the candidate’s skills, competences and experience.The minimum gross annual base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated.Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA.Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements.In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.ITALY, Torrazza Piemonte - EUR 34,700 gross annually. Basic Qualifications:- Previous experience leading teams Preferred Qualifications:- Knowledge of and experience with Lean and Six Sigma methodologies and techniquesAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionJoin Amazon’s mission to become Earth’s safest place to work! At Amazon, we’ve set the ambitious goal to become the benchmark of safety excellence across all industries in which we operate. The Amazon Workplace Health & Safety (WHS) team sets the strategic direction to provide resources, best practices, and safe environments to proactively manage the health and wellbeing of our workforce. To support these goals, Amazon is seeking an experienced and dynamic Onsite Medical Representative (OMR) to join our team. In this position, you will work closely with the WHS Site Manager, WHS Specialist, and occasionally the Injury Prevention Specialist (IPS). This includes attending weekly associate safety committee meetings, greeting all new hires for the site or through daily one-on-one interaction. Additionally, the OMR will participate in weekly case management review meetings as necessary. As an OMR, you will independently assess and administer first aid as well as offer guidance to Amazon Associates (AAs) on both occupational and non-occupational injuries or illnesses. You should be passionate about learning and advocating health and wellness principles to consistently support AAs on a daily basis. You will refer care to outside medical providers as needed, and learn about OSHA regulations, risk, and analysis. The OMR will function as a part of the larger team onsite, assisting with all first aid needs and support safety operations as needed.Responsibilities include but are not limited to:- Provide first aid support and make referrals to outside medical providers as necessary.- Minimize the AA risk of injury through awareness, education, and proactive engagement.- Maintain all records of care provided to AAs.- Coordinate and maintain the workers’ compensation and return to work programs for AAs with work-related injuries.- Provide daily activity logs and end of shift reports.- Engage with AAs and leadership on operations floor to provide coaching regarding observed at-risk work habits.- Maintain a clean working environment and ensure appropriate medical supply inventory is maintained.- Participate in training and certification to facilitate first aid, CPR and AED certifications classes. - Maintain all first aid, CPR, AED credentials.- Work flexible shifts which could include days, nights, holidays, and/or weekends.- Assist with random saliva drug testing protocols.- Maintain effective care delivery in emergencies and assist emergency response at the site.Additional Job Elements include: - Lift up to 49 pounds and frequently push, pull, squat, bend, and reach - Stand/walk for up to 12 hours during shifts - Work in an environment where the noise level varies - Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments) - Continuously climb and descend stairs (applies to sites with stairs)For those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date. Basic Qualifications:- High school or equivalent diploma- Current valid Basic Life Support (BLS) certification by an approved emergency cardiac care (ECC) provider; AND must have one of the following:- Current valid Emergency Medical Technician (EMT) OR Paramedic Certification from the Department of Health OR the National Registry of Emergency Medical Technicians (NREMT); OR- Current Active Athletic Trainer Certification by either the Board of Certification (BOC) or equivalent State Certification Preferred Qualifications:- Certified to teach first aid, CPR, and AED training from American Heart Association or American Red Cross- Proficient in Microsoft Office- Experience with an industrial wellness program- Experience managing musculoskeletal disorders, ergonomics, and coaching on body mechanics- Demonstrated work experience with OSHA regulations and Workers Compensation- Proficient in digital recordkeeping- In the last year, six months job experience in the Military as a Combat Medic (U.S. Army), Field Medic (U.S. Army), Healthcare Specialist (U.S. Army), Hospital Corpsman (U.S. Navy), or Aerospace Medical Service Technician (U.S. Air Force)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, TX, IRVING - 26.00 - 31.00 USD hourly

Job DescriptionJoin our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. Key job responsibilities• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required • Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors • Performing on-call duties and participating in scheduled maintenance and change management activities • Contributing to documentation and process improvement initiatives based on your analysis of operational issues • Helping to train and onboard new team members Physical requirements: • Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds • Working in cramped and/or elevated locations • Bending, lifting, stretching, and reaching • Standing and walking for up to 8+ hours a day • Ascending and descending ladders, stairs, and gangways safely and without limitation • Work in a noisy environment • Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts). This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. Essential Requirements: • Ability to travel to or commute between data center locations as needed • Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational • Travel frequency will vary based on business needs and operational status of assigned facility Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. A day in the lifeAs a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you: • Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution • Solve problems at their root and step back to understand the broader context • Maintain service level agreements through the implementation of proactive issue detection and reporting You will be required to work shift work that will include days/nights/weekends/holidays. Traveling within and outside of the regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided. Basic Qualifications:- High school or equivalent diploma- 1+ years of computer/server hardware troubleshooting or related IT experience- Ability to work on a flexible schedule including days, nights, and/or weekends. Preferred Qualifications:- Experience managing work and priorities through a ticketing system- Experience working in a Data Center environment- An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)- Understanding of network design, protocols and layer 1/2 troubleshootingAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits. USA, PA, BERWICK - 27.00 - 48.00 USD hourly

Job DescriptionOperations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them. About The RoleAs an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.What Do We Offer?Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Key job responsibilities Responsibilities include, but are not limited to- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities. - Handling support requests and procedures across the network. - Assisting in training new hires. - Continuous learning of new technologies.- Supporting customers from multiple buildings in the area, as well as remote customers.- Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.- Traveling within your local or regional area to support our customers. Basic Qualifications:- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience- Experience troubleshooting integrated and interdependent computer systems- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals- Experience in a dynamic environment with a high degree of customer service- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience Preferred Qualifications:- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certificationsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits. USA, IA, Davenport - 23.00 - 37.00 USD hourly

Job DescriptionThis role will support three PXT Vice Presidents (VPs) and various Directors. Given the role complexity and scale, we are only considering existing L7s at this moment and this role will need to be in Seattle. This HR Leader will partner with key executive members within the Senior Talent and Transformation (STT), which includes Executive Comp, Executive Talent Management, Executive and Specialty Recruiting, product, engineering, science and much more. This role will be responsible for the development and execution of HR strategies and initiatives, influencing and collaborating PXT professional at all levels, as well as being a part of the PXT HR team.If you thrive in a challenging, evolving, and fast-paced environment, this role is for you! We are looking for an exceptional Human Resources leader to drive the development and implementation of HR strategies impacting various PXT organizations. The Principal HRBP must be able to work independently with AI assistance, establish and execute long and short-term human capital strategies and making tradeoffs where necessary, while taking a hands-on approach, and interface effectively with professionals at all levels. You'll need excellent written communication, professional interpersonal skills, and the ability to function in an innovative and ambiguous AI environment. You'll need strong analytic skills and the ability to translate your clients’ business plans and goals into the human resource capabilities needed for the future workforce. You will help business leaders look around corners with data-driven recommendations that improve performance, capability, and the employee experience. In addition, this role will be accountable for driving global initiatives and projects, such as workforce planning, org design, location strategy, three-year operating plans (3YOPs), employee relations, and an AI enabled culture. This is a great opportunity to be a true owner in one of the most important areas of tech today.The role demands someone equally comfortable analyzing workforce metrics as they are ideating how AI adoption can drive the business forward or advising senior leaders on sensitive topics. You'll act as strategist, coach, and innovation partner – all in service of building the teams that will define the future of entertainment. If you're energized by the prospect of building high-performing teams in a dynamic, global environment, and can commit to occasional travel (10-15%), we want to hear your story.Key job responsibilities• Partner with business leaders to develop their talent strategy to support the business growth while maintaining an engaging, respectful and fun work environment• Drive organizational design, workforce planning, succession planning, talent management, performance management and skills assessment and development• Uses data and org health metrics to make decisions and keep leadership informed• Partner with the central HR Partner organization to effectively enable managers, address various employee relations issues, and drive results for the organization• Lead or contribute to various cross-team and/or cross-organizational PXT projectsInterested and qualified internal candidates are encouraged to request an informational through Ivy. Please utilize the "Request Informational" on job post to request an informational with the Hiring Manager.A day in the lifeA day in the life• Start your morning collaborating with executive leaders on strategic workforce planning• Partner with recruitment to design innovative hiring strategies for critical roles• Attend a Product review to deepen understanding of the longer-term vision and the talent levers needed to achieve it• Coach leaders through organizational changes and growth opportunities• Analyze attrition and engagement data to develop targeted retention initiatives• Lead an internal discussion session on how AI tools can drive business impact for Product Managers and Designers• Drive inclusive leadership practices through team development sessions• Shape compensation strategies that reward excellence and innovationOwning and Leading projects within your remit but also at your manager’s and skip-level’s remit. Basic Qualifications:- Bachelor's degree or equivalent- Experience working with global teams, driving organizational change initiatives, and developing talent management plans for a global organization- Experience in mentoring, leading and coaching- Experience in technical support work, engineering, or an operations environment- -10+ years’ work experience in an HR Generalist/Business Partner role including, performance management, change management, and employee experience. Preferred Qualifications:- Experience using strong customer service, communication, and interpersonal skills, or experience in guiding, training and mentoring others- Can work in a fast-paced, team environment- Experience handling ambiguous or undefined challenges through strong problem solving abilities- Experience that includes strong analytical skills, attention to detail, and effective communication abilities- Experience leading and influencing your team or organization, or experience managing teams- Experience demonstrating strong analytical abilities and confidence in the use of data- Experience delivering results for large, cross-functional initiatives/projects- Experience using MS Project, MS Office, and MS SharePoint- Master's degree or above- -Able to manage workflow, with minimal oversight, in a fast-paced environment with multiple and sometimes changing prioritiesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 154,700.00 - 209,300.00 USD annually

Job DescriptionAmazon Customer Service (CS) is seeking a Communications & Leadership Development Business Partner (CLD BP) to join our Strategic Enablement team. In this role, you'll serve as a trusted advisor to senior CS leaders, providing integrated support that leads with strategic communications expertise and is complemented by leadership development capabilities to drive organizational effectiveness, engender employee engagement, and build strategic executive presence.As a CLD BP, you'll lead with communications, partnering with dedicated senior leader stakeholders across our global Customer Service organization. You'll design and deliver strategic communications that connect employees to our mission, drive engagement and empowerment during ongoing organizational transformation, and shape how leaders engage their teams and present themselves — while drawing on leadership development capabilities to provide holistic support where needed. This communications-first approach positions you as the strategic voice behind how CS leaders show up, message, and engage at scale.Your work will directly impact how CS leaders communicate with their teams, navigate complex organizational transformation, and drive engagement across global populations. You'll craft executive messaging; develop change communications strategies; facilitate leadership offsites; design town hall content; and serve as a credible challenger who sharpens leaders' communications approach and surfaces opportunities they might not see on their own. Where leadership development needs arise, you'll connect stakeholders to tailored solutions such as coaching, facilitation, or bespoke programs as a complementary layer of support.The most exciting aspect of this role is the breadth of impact. You'll work across multiple CS organizations, supporting leaders who oversee thousands of employees globally. Your integrated approach means you'll help leaders not just develop their capabilities, but communicate with clarity, consistency, and strategic intent across every touchpoint. You'll be the single face of CLD for your stakeholders, connecting them to our full suite of capabilities while directly executing high-impact strategic executive communications work.This role requires someone who can operate with significant autonomy in ambiguous situations, build trusted relationships with senior leaders, and lead with strategic executive communications expertise while leveraging leadership development as a supporting capability to deliver exceptional results.The ideal candidate must be able to think critically, act tactically, write effectively, and display strong organizational and communication skills. They must quickly get up to speed on CS-specific tenets, goals, programs, policies, and businesses, becoming a subject matter expert on the CS business.Key job responsibilities- Serve as a trusted advisor and strategic executive communications partner to dedicated senior CS leaders, providing integrated support that leads with communications expertise — designing and executing messaging strategies that drive organizational alignment, engagement, and transformation- Provide expert strategic communications counsel to senior leaders — advising on messaging strategy, tone, timing, audience segmentation, and channel selection for high-stakes communications- Act as a credible challenger who sharpens leaders' communications approach, surfaces blind spots in their messaging, and identifies opportunities for stronger employee engagement and executive presence - Design and execute strategic communications including organizational announcements, change management messaging, town halls, leadership communications, and employee engagement campaigns that connect employees to CS vision and priorities- Develop and maintain yearly integrated CLD support plans for assigned stakeholders, with communications as the primary delivery mechanism and leadership development as a complementary capability- Facilitate leadership offsites, town halls, team meetings, and strategic planning sessions, owning the communications design, narrative arc, and content development- Provide issues management and crisis communications support, developing strategies to mitigate reputational risk and manage sensitive organizational messaging- Develop and execute communications strategies for major change initiatives — restructuring, leadership transitions, strategy shifts, and organizational transformation- Track and report communications effectiveness metrics (engagement, reach, sentiment), using data to continuously refine messaging and channel strategy- Connect stakeholders to leadership development capabilities (coaching, facilitation, bespoke programs) where development needs arise, serving as the single point of contact for all CLD interactions- Collaborate with CLD Creative & Marketing teams to develop compelling visual and video content that enhances communication effectiveness- Monitor organizational health indicators and proactively recommend communications interventions that address engagement challenges or alignment gaps- Support ad hoc requests through the CLD Shared Service model, providing communications consultation and execution support to CS leaders and program teams across the organizationA day in the lifeYour day as a CLD Business Partner is dynamic and communications-driven. You might start by reviewing an organizational announcement draft with a senior leader, refining messaging for a restructuring communication, or preparing talking points for a town hall. Mid-morning could involve providing strategic counsel on how a leader should communicate a difficult decision to their organization. Afternoons might include facilitating a leadership offsite — owning the narrative arc and content flow — or developing a change communications plan for an upcoming initiative. Throughout the day, you're monitoring Slack channels, responding to ad hoc communications requests, and proactively identifying opportunities where sharper messaging or a leader’s presence could drive better outcomes. When a leadership development need surfaces, you connect your stakeholder to the right solution — coaching, a workshop, or a bespoke program — as part of your integrated support. You're the strategic communications partner helping leaders define the right message, then bringing it to life.About the teamThe Amazon Customer Service Communications & Leadership Development (CLD) team serves as a trusted partner to all CS employees globally. The Strategic Enablement team, which sits within CLD, provides dedicated support to our most senior stakeholders. Our mission is to ensure CS employees feel connected, informed, engaged, and valued while building the leadership capabilities needed to drive organizational excellence.Our team operates through an integrated Business Partner (BP) model that unifies communications and leadership development expertise. We provide tailored support to CS’ senior leaders, with our Business Partners serving as the single face of CLD for their dedicated leaders. Our BPs act as strategic advisors, credible challengers, and direct executors of high-impact work, connecting stakeholders to our full suite of capabilities including leadership development programs, strategic communications, change management, and organizational effectiveness consulting.We're a collaborative, high-performing team that values innovation, customer obsession, and continuous learning. We believe in the power of integrated solutions, recognizing that the best outcomes happen when communications and leadership development work together seamlessly.If you're passionate about developing strategic executive presence and leadership capabilities, crafting compelling communications, and driving organizational impact at scale, you'll thrive on our team. Basic Qualifications:- 7+ years of recent professional communications or public relations experience- Bachelor's degree in communications, public relations, or a related field- Experience with program and project management in a matrixed organization, including managing details, keeping multiple tasks/projects on track, and influencing others- 5+ years of experience designing and delivering leadership development programs or strategic communications initiatives- Proven ability to design and facilitate leadership offsites, workshops, or strategic planning sessions- Experience developing and executing communication strategies for ongoing organizational transformation Preferred Qualifications:- Master's degree in Organizational Development, Industrial/Organizational Psychology, Communications, Business Administration, or related field- Professional coaching certification (International Coaching Federation (ICF), European Mentoring and Coaching Council (EMCC), or equivalent); Advanced instructional design certification (Association for Talent Development (ATD), Chartered Institute of Personnel and Development (CIPD), or equivalent)- Experience working in a global, matrixed technology or retail organization; demonstrated ability to operate effectively in ambiguous, fast-paced environments with minimal supervision- Proven track record of building trusted advisor relationships with C-suite or VP-level executives- 10-15% travel flexibility to support in-person leadership development and communications eventsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 126,700.00 - 171,400.00 USD annually

Job DescriptionAmazon Games is looking for a Games Researcher to help us build exciting new mass market games with a multiplayer component. This role sits at the intersection of player insights, playtesting, and product development – and will work directly with designers, producers and technical leads to build great games that are fun and engaging for players of all experience levels. We think big and work with some of the biggest and most beloved global IP licenses. We are customer-obsessed and build our games with a focus on innovation and quality to nurture long-term relationships with our global customers and partners.The opportunity to shape how millions of players engage with games on Luna is significant—but it also requires navigating new territory. You should be comfortable operating in a space with high ambiguity, where speed, judgment, and a strong player instinct are as important as methodological rigor. In this role, you’ll lead thinking on how to best understand and represent the player—designing and running gameplay tests, identifying patterns in player behavior, and translating those into clear, actionable insights. You’ll also help define how and when we scale testing, partnering with external vendors to support larger titles while maintaining a high bar for quality and consistency.Key job responsibilities• Design and execute gameplay user research tests across development stages in partnership with gamedesigners—from early prototypes through pre-launch validation—using both lightweight, rapid playtests and more structured approaches to evaluate onboarding, controls, difficulty, and engagement loops.• Conduct comparative gameplay assessments across third-party titles and platforms to benchmark player experience and identify opportunities for differentiation.• Act as a connector between game experience and business goals—helping define target players, test objectives, success criteria, and participant sourcing strategies aligned to product and content priorities.• Apply a range of research and playtesting methods (e.g., usability testing, interviews, surveys, concept testing, closed and open playtests) and adapt level of rigor to the stage and scale of development.• Identify patterns in player behavior and feedback, and translate them into clear, actionable insights that inform product, design, and content decisions.• Partner with third-party playtesting and research vendors for larger-scale studies; define scope and ensure quality and consistency of outputs across internal and external testing.• Work closely with game developers, product managers, and business teams to influence game design and iteration decisions through player-centric insights.• Continuously improve and scale playtesting approaches to increase speed, efficiency, and impact.About the teamAmazon Luna is a cloud gaming service that makes it easy for anyone to play high-quality games on the devices they already own—including Fire TV and tablet devices, smartphones, tablets, web browsers, select smart televisions from LG and Samsung, and more--with no need to purchase new gaming consoles or equipment. Luna brings more than 50 games to Prime members at no additional cost, including GameNight, an evolving collection of more than 25 approachable, local multiplayer games designed to bring friends and family together in the living room. To play GameNight titles, simply scan a QR code on your TV and your smartphone becomes your controller. With simple and responsive touchscreen inputs and support for multiple local players, GameNight offers and easy and approachable way to play whether you’re an experienced gamer of a casual fan. Basic Qualifications:- Experience in Games Industry (supporting title Development, Release, or Live Ops)- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations- Experience working with cross-functional teams across business development, marketing, operations, product development, legal, etc.- 5+ years of experience in playtesting, game UX, user research, or related roles- Experience designing and running gameplay user research tests or user studies, including a mix of prototype testing, usability testing, surveys, and player feedback collection- Familiarity with core gameplay systems (onboarding, controls, progression, difficulty, engagement loops) Preferred Qualifications:- Experience in third party vendor/research partner management contract negotiation- Experience in the games industry (studio, publisher, platform)- Background in casual, mobile or accessible game research- Comfort operating in a fast-moving, ambiguous environments with lightweight processesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 98,900.00 - 173,100.00 USD annually

Job DescriptionThis role will contribute to developing the Economics and Science products and services in the Fee domain, with specialization in supply chain systems and fees. Through the lens of economics, you will develop causal links for how Amazon, Sellers and Customers interact. You will be a key and senior scientist, advising Amazon leaders how to price our services. You will work on developing frameworks and scaleable, repeatable models supporting optimal pricing and policy in the two-sided marketplace that is central to Amazon's business. The pricing for Amazon services is complex. You will partner with science and technology teams across Amazon including Advertising, Supply Chain, Operations, Prime, Consumer Pricing, and Finance.We are looking for an experienced Principal Economist to improve our understanding of seller Economics, enhance our ability to estimate the causal impact of fees, and work with partner teams to design pricing policy changes. In this role, you will provide guidance to scientists to develop econometric models to influence our fee pricing worldwide. You will lead the development of causal models to help isolate the impact of fee and policy changes from other business actions, using experiments when possible, or observational data when not.Key job responsibilitiesThe ideal candidate will have extensive Economics knowledge, demonstrated strength in practical and policy relevant structural econometrics, strong collaboration skills, proven ability to lead highly ambiguous and large projects, and a drive to deliver results.They will work closely with Economists, Data / Applied Scientists, Strategy Analysts, Data Engineers, and Product leads to integrate economic insights into policy and systems production. Familiarity with systems and services that constitute seller supply chains is a plus but not required.About the teamThe Stores Economics and Sciences team is a central science team that supports Amazon's Retail and Supply Chain leadership. We tackle some of Amazon's most challenging economics and machine learning problems, where our mandate is to impact the business on massive scale. Basic Qualifications:- PhD in Economics, Computer Science, or highly related field (Statistics, Finance, Math)- Experience with big data and machine learning or data science- Coding ability in a scripting language such as R or python or STATA Preferred Qualifications:- 10+ years in industry, consulting, government, or academic research- Experience in developing and executing an analytic vision to solve business-relevant problems.- Experience in building analytic or scientific data products or solutions.- Written and verbal communications skills to convey complicated process and systems to business partners and senior leadership.- Applicants with considerably more and broader, experience, are also strongly encouraged.- Strong track record in performing high-quality analysis of data at scale.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Palo Alto - 217,800.00 - 294,700.00 USD annuallyUSA, NY, New York - 208,300.00 - 281,800.00 USD annuallyUSA, WA, Seattle - 189,400.00 - 256,200.00 USD annually