Amazon

Job DescriptionThe Last Mile Analytics & Quality Team is seeking a Quality Associate who will serve as the first line of support for address resolution, geocode correction, map edits, driver support, static route management, and other operational activities related to the Transportation process and optimization. Your contributions will have a direct and significant impact on our customers' experience.This role demands quick learning and the ability to manage overlapping tasks, which are crucial to your success. You will have the opportunity to address high-impact production issues that often require coordination among multiple stakeholders and operations groups, providing you with a broad perspective on the business.Roles and Responsibilities: This includes, but is not limited to:• Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions, including through internal tools and systems.• Investigate images/videos and provide recommended actions in accordance with SOPs.• Listen to customer calls, transcribing text from calls, emails, when necessary to resolve issues.• Identify patterns emerging from audits and contribute to process/program improvements.• Provide timely responses to stakeholders on related tasks as per SOP and SLA.• Systematically escalate problems to relevant owners/teams according to pre-determined processes.• Maintain records of day-to-day work by updating trackers or workflow tools.• Meet business metrics and goals, including SLA, productivity, quality, and utilization benchmarks.• Understand performance metrics and leverage them to drive business goals.• Work in a collaborative environment and contribute to the growth of the respective team/program.• Develop a global perspective and understand the nuances of various geographies that Amazon operates in.• Be flexible to work on multiple programs as per business requirements.•**Weekly Off: Rotational (5-day work week with 2 consecutive days off, which may change based on business requirements).* Work from Office Role Basic Qualifications:- Bachelor's degree- Experience communicating with managers and associates at all levels- Speak, write, and read fluently in English Preferred Qualifications:- Experience with Microsoft Office products and applicationsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionApplication deadline: Jun 28, 2026AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon Web Services (AWS) is seeking an exceptional Controls Design Engineer to join our Data Center Global Services (DCGS) Controls Design Engineering (CDE) team. This role will focus on Building Management System (BMS) and Electrical Power Monitoring System (EPMS) design standards and coordination across AWS's global data center portfolio.The Controls Design Engineering team is responsible for developing, maintaining, and enhancing global data center design standards with a focus on controls, automation, and electrical power monitoring systems. As the primary owner of BMS/EPMS specifications, Controls Points Lists (CPL), Basis of Design (BOD) documents, and scope of work within AWS's infrastructure engineering organization, CDE ensures consistency and excellence across all data center control systems.In this role, you will serve as a single point of contact for multiple internal and external stakeholders across:• New construction builds (Leased/Owned, Build-to-Suit, and Colocation facilities)• Legacy site enhancement and retrofit projects• Data center support projects• Special initiatives and innovation projectsYou will drive significant cost reductions by minimizing change orders, eliminating scope gaps between contractors, reducing construction schedule delays, optimizing vendor pricing, and decreasing project management and engineering labor costs through standardization and clear documentation.The ideal candidate brings a comprehensive knowledge in data center environmental controls systems, IT infrastructure, networking, mechanical facility operations, electrical power monitoring, and project management, combined with strong leadership and collaboration skills.If you are passionate about customer experience, think and act with a global perspective, and want to contribute to sophisticated innovations in building controls and automation for the world's largest cloud infrastructure, we want to hear from you.Key Job Responsibilities:Technical Leadership & Standards Development• Develop and maintain deep expertise in building operations, mechanical plant strategies, BMS/EPMS programming concepts, control diagrams, industrial HVAC systems, electrical lineups, one-line diagrams, and complex environmental and electrical concepts • Apply knowledge of data center redundancy, mechanical failure strategies, Single Point of Failure (SPOF) analysis, energy and water conservation best practices, and data reporting analytics• Create, maintain, and disseminate specification documents and Basis of Design standards for global projects• Develop and maintain project-specific Scope of Work (SOW) documents incorporating global design standards• Drive innovation of new solutions to support team initiatives and company goalsCollaboration & Stakeholder Management:• Serve as the central point of contact for multiple internal and external groups regarding BMS/EPMS controls standards• Lead and facilitate collaboration with construction teams, controls programmers, MEP/ACS engineers, Design Engineering, Colocation Regional Engineering (CRE), and project managers to accomplish initiative goals• Coordinate personally with regional project managers to review and finalize project SOWs• Manage and prioritize requests for information across new construction builds, existing facility support, and legacy site enhancement projectsVendor & Procurement Management:• Lead vendor selection processes, bid reviews, and RFI support and coordination• Evaluate and approve Modbus Device Templates (MDT) for electrical meters and control devices• Review vendor submittals and technical documentation for compliance with AWS standardsOperations & Support:• Operate successfully in high-security, mission-critical environments while maximizing productivity and maintaining safety standards• Interact with AWS cloud services and applications to present, archive, and analyze accumulated control system data• Participate in on-call rotations to support the global data center control system infrastructure• Anticipate roadblocks and risks while providing escalation management and resolution• Travel globally as needed to manage and support project initiativesContinuous Improvement:• Collaborate through design reviews to drive consistent standards across all delivery methods (Leased/Owned, Build-to-Suit, Colocation)• Collect feedback data and lessons learned to arrive at unified, documented solutions• Support risk identification and mitigation efforts during site assessments and project lifecycle phases Key job responsibilitiesOur Controls Design Engineers:• Are controls subject matter experts (SMEs) with their knowledge of building operations, electrical generation and distribution equipment (i.e. generators, UPS etc.), mechanical plant and strategies (i.e. AHUs, chillers etc.), BMS/EPMS programming concepts, control diagrams, industrial HVAC, electrical line-ups, one-line diagrams, and complex environmental and electrical concepts• Create, maintain, and disseminate project specific scope of work (SOW) documents, specifications and engineering drawings as well as global design standards• Operate in high security critical environments while maximizing productivity• Innovate to develop new solutions to support both team and company goals and initiatives• Interpret and develop a combination of mechanical, electrical and plumbing drawings• Are a central point of contact as technical subject matter experts for multiple internal and external groups regarding mechanical and electrical controls standards.• Manage and prioritize requests for information on new construction builds, existing site facilities support and legacy site enhancement projects• Ensure systems are deployed and commissioned to our documented standards• Strive for frugality through budgetary review and approval with a strong customer focus and ability to interpret customer needs• Are technical subject matter experts in mechanical and/or electrical controls• Anticipate roadblocks and risks while providing escalation management• Work quickly and autonomously to deep dive and resolve unexpected challenges• Effectively manage external consultants’ performance ensuring high quality delivery• Review vendor bid packages and make selection recommendations• Work across multiple projects simultaneously• Interact with AWS cloud services and other applications in order to present, archive and analyse accumulated data• Solve problems to drive results whilst handling multiple tasks• Travel domestically and internationally as needed to manage your projects (circa 25% of the time)A day in the lifeAs part of the controls design team, you will work with highly motivated experts and innovators in the data center industry. You will be tasked to lead the electrical and mechanical controls design of critical infrastructure projects including HV Substations, Leased and Colocation Data Centres. You will work on developing new processes and standards and test new innovations in the controls space utilizing Amazon leadership principles. About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- Bachelor's degree in Electrical Engineering or a related field- NETA or ASHRAE certification or commissioning specific education courses- Knowledge of critical data center mechanical and electrical equipment- Knowledge of Microsoft Office including Outlook, Word, and Excel- Experience with the design, construction, operation, or maintenance of mission critical facilities, especially data centers Preferred Qualifications:- Knowledge of building codes and regulations for your region- Knowledge of commercial or industrial power systems or mechanical systems- Experience carrying design concepts through exploration, development, and into deployment or mass production- Experience using a variety of web-based and other software tools for calculation and data processingAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CO, Denver - 96,600.00 - 160,000.00 USD annuallyUSA, OH, COLUMBUS - 96,600.00 - 160,000.00 USD annuallyUSA, TX, Austin - 96,600.00 - 160,000.00 USD annuallyUSA, VA, Herndon - 96,600.00 - 160,000.00 USD annuallyUSA, WA, Seattle - 96,600.00 - 160,000.00 USD annually

Job DescriptionOperations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It is driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.Key job responsibilities- Manage and develop a team of Area Managers.- Lead operational teams on night shift, deal with issues, and positively impact site performance.- Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence.- Work closely with other support teams, including HR, Finance, Health and Safety, and Security.- Design and deliver initiatives across the sites to improve operational performance.A day in the lifeYou’ll lead night shift at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be..About the teamCustomer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions. Basic Qualifications:- Bachelor's degree, or Master's degree in business, data science, public administration, finance, engineering, human resources or related field- Experience in people management- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams- Experience in English-language communication skills, both written and verbal- Bachelor's degree, or experience using data to influence business decisions Preferred Qualifications:- Knowledge of Six Sigma tools and Lean techniques- Experience within a distribution center, logistics, or manufacturing environment- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environmentAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionJoin a team that offers best learning opportunities and work experience in transportation execution, supply chain and operations management. A place where you can start/restart/advance your career and progress to leadership roles at Amazon.Amazon Transportation Services (ATS) manages best-in-class surface transportation across the Amazon Supply Chain network, connecting vendors, fulfillment centers (FCs), sort centers, air gateways, and final mile delivery stations. Within ATS, the EU Middle Mile team is responsible for the linehaul movements that knit our European network together, and for the speed, cost, and reliability our customers experience as a result.We are looking for a Transportation Specialist to join the EU Middle Mile team. The role sits at the intersection of execution and program work: a typical week combines daily linehaul execution tasks with deep-dive analysis on linehaul defects, and contributions to ongoing process improvement programs that reduce those defects at the network level. If you enjoy moving between tactical problem-solving and structured analytical work and want to see your fixes show up as measurable improvements in network KPIs, this role is for you.Purview of the roleA Transportation Specialist on EU Middle Mile is accountable for the quality of linehaul execution in their scope. This means:• Owning daily execution tasks that keep linehaul movements on plan, and intervening when the plan and reality diverge.• Investigating linehaul defects, identifying root cause, and driving correction.• Contributing to defect-reduction programs by surfacing trends, scoping improvements, and partnering with upstream and downstream teams to implement changes.• The successful candidate is comfortable working with data, communicates clearly in writing and verbally, and has the judgment to know when an issue is a one-off to be resolved versus a pattern that needs a process change.Key job responsibilities• Execute daily linehaul tasks for the EU Middle Mile network, including monitoring planned vs. actual movements, validating schedules, and acting on exceptions before they impact downstream operations.• Investigate linehaul defects end-to-end: pull the data, identify root cause, correct the immediate issue, and document the pattern for follow-up and resolution.• Maintain high-standards of quality and productivity in all transactions and conversations.• Partner with cross-functional stakeholders (carriers, FCs, sort centers, scheduling, and tech teams) to facilitate the flow of information and resolve issues that affect business continuity.• Pull data from internal tools and databases to perform reporting and analysis; use the data to drive day-to-day decisions and to inform program priorities.A day in the lifeThis is an office-based role aligned to the EU Middle Mile network. A typical day blends three streams of work: handling the live execution checklist for the shift, working defects from the previous day's run to root cause and corrective action, and making progress on a defect-reduction or process-improvement workstream the team is currently driving.About the teamThe EU Middle Mile team is responsible for the linehaul backbone of Amazon's European transportation network. We move freight between vendors, fulfillment centers, sort centers, and final mile stations and we measure ourselves on how reliably, cheaply, and on-time we do it. Our team is a mix of execution specialists, analysts, and program owners working together to keep the network running today and to make it measurably better tomorrow. Basic Qualifications:- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders- Knowledge of and proficiency in Excel and SQL Preferred Qualifications:- Experience in transportation operations and industry knowledge- 1+ years of program management, logistics, operations, supply chain, transportation, or related field experience- Experience pulling data from databases (using Excel, Access, SQL and/or other data management systems)- Experience in defining and implementing process improvement initiatives using data and metrics- Prior exposure to linehaul, middle mile, or surface transportation operations.- Experience writing standard work, SOPs, or BRDs and partnering with tech or program teams to land changes.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionNOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Purview of a Trans Ops Specialist A Trans Ops Specialist at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: · Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) · Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. · Develop and/or understand performance metrics to assist with driving business results. · Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC. · Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. · Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. · Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. · Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. - Providing real-time customer experience .A day in the lifeAbout the hiring groupJob responsibilitiesA day in the lifeAbout the hiring groupJob responsibilities Basic Qualifications:- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics- Experience with Excel Preferred Qualifications:- Experience with SQLOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionNOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Purview of a Trans Ops Specialist A Trans Ops Specialist at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: · Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) · Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. · Develop and/or understand performance metrics to assist with driving business results. · Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by TOC. · Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. · Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. · Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. · Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. - Providing real-time customer experience .A day in the lifeAbout the hiring groupJob responsibilitiesA day in the lifeAbout the hiring groupJob responsibilities Basic Qualifications:- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics- Experience with Excel Preferred Qualifications:- Experience with SQLOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAt Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy onlineEvery day we solve complex technical and business problems with ingenuity and simplicity. IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America, Europe/Prague, India. The team utilizes an omni-channel contact center to provide efficient, streamline IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers. Overall, SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon’s ability to serve its customers on time. Responsibilities include, but are not limited to: 1. Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.2. Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.3. Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.4. Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux5. We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.6. Adherence to OTS Service Desk Goals: Response and Resolution SLA, CSAT, and effectively managing incidents.7. This role will be working from Bangalore (BLR18) Corporate office. Basic Qualifications:- 1+ years of technical support, or 6+ months of network and operating system support experience- Bachelor's degree- Good communication skills both verbal and written . Preferred Qualifications:- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent, or experience with network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools)Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionWe are looking for an experienced and enthusiastic Business Intelligence Engineer to join the BI Engineering, Analytics, & Data Science (BAND) team supporting Robotic Storage Tech (RST) programs within Amazon Robotics. In this role, you will bring a strong foundation in statistics to support the introduction of new containerized and workcell robotic products — from early concept through deployment. You will partner closely with cross-functional stakeholders to translate ambiguous questions about new product performance into structured analyses, and author recommendation-focused deliverables that inform program decisions and shape how new robotic systems progress through RST's development lifecycle. You will design, develop, and maintain dashboards, reports, and other analytics artifacts purpose-built for new product introduction — tracking system maturity, surfacing readiness gaps, and enabling data-driven milestone decisions. You are a collaborative problem-solver who thinks holistically about how new systems evolve from prototype to production and uses data to accelerate that journey.Key job responsibilities• Statistical Analysis for New Products: Execute foundational statistical methods including hypothesis testing, confidence intervals, design of experiments, and regression analysis to evaluate new containerized and workcell system performance against readiness criteria at each development phase. • Stakeholder Partnership: Collaborate with Data Scientists, Data Engineers, Program Managers, and engineering teams to translate ambiguous new product questions into structured analyses that support milestone decisions. • Data Source Development: Identify and onboard data sources from new containerized and workcell systems as they come online, define NPI-relevant metrics, and build data pipelines that enable performance tracking. • Whitepaper & Insights Delivery: Author recommendation-focused whitepapers and deep-dive analyses that inform new product development decisions — including system configuration trade-offs, readiness assessments, and deployment strategy recommendations. • BI Ownership: Design, build, and maintain dashboards and reporting solutions that track new containerized and workcell products through their Alpha, Beta, and General Availability phases, providing visibility into system maturation and operational readiness. A day in the lifeOn any given day, you might be helping run a designed experiment to evaluate a configuration change on a new workcell system, building a readiness dashboard for a containerized product approaching its Beta milestone, or authoring a whitepaper that supports a recommendation whether a new system is ready to advance to the next development phase. You will own major components of the BAND team's NPI analytics infrastructure for RST, including contributing to data architecture decisions and delivering reports that track new products from through General Availability. You will maintain a deep understanding of data lineage across your BI solutions — from the telemetry and event streams generated by new containerized and workcell systems, through metric aggregation processes, to how insights are consumed at milestone reviews and program readiness gates. You will create and optimize scripts (SQL, Python, R, Shell) to streamline BI processes and select appropriate analytics and visualization tools to meet diverse new product evaluation needs. Your work will directly influence how new containerized and workcell products move through RST's development pipeline and shape the future of Amazon's robotic storage technology landscape. About the teamRobotic Storage Tech (RST) invents, designs, and develops transformational storage solutions used in the Amazon Logistic Network. We will realize the next generation of automated containerized systems, and optimize our existing install base. We are a team of talented engineers, product evangelists, and creators focused on technologies that make inventory pick, stow, and count safer and more efficient for Amazon. We deliver value with our elite robotic technologies because we listen and respond to our many customers, develop robust and reliable solutions, and invest in both our people and our products. Basic Qualifications:- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data modeling, warehousing and building ETL pipelines- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience writing complex SQL queries- Experience in Statistical Analysis packages such as R, SAS and Matlab- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling Preferred Qualifications:- Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift- Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasetsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, MA, North Reading - 99,500.00 - 160,000.00 USD annuallyUSA, MA, Westboro - 99,500.00 - 160,000.00 USD annually

Job DescriptionThe North America Stores Creative team is seeking a Sr. Designer to focus on one of Amazon’s newest offerings: Haul. You will be responsible for executing high-quality, customer-facing work for Haul across all marketing channels, contributing to a cohesive brand identity and supporting the team’s design standards. This role requires strong craft expertise, a collaborative mindset, and the ability to lead projects from brief to delivery while partnering cross-functionally to produce impactful marketing deliverables. The idea candidate demonstrates an exceptional design eye, high-level motion experience, strategic creative thinking, and the ability to mentor junior designers while driving creative innovation. We are seeking a Designer to execute high-quality creative work for Haul across all marketing channels, contributing to a cohesive brand identity and supporting the team's design standards. This role requires strong craft expertise, a collaborative mindset, and the ability to manage multiple projects while delivering customer-focused creative. The ideal candidate demonstrates a strong design eye, effective time management, and the ability to work across diverse creative disciplines to produce impactful marketing deliverables.Key job responsibilitiesKey Responsibilities* Strong design craft and expertise, including motion design experience* Ability to deliver brand-compliant digital solutions aligned to project requirements and business objectives* Ability to lead projects from brief to delivery and manage multiple workstreams* Strong cross-functional collaboration skills with Copywriters and Curation partners* Demonstrates a strong understanding of the retail ecommerce space and different channel strategies* Ability to use performance data and testing insights to inform design decisions* Clear and concise communication skills with the ability to present concepts and finished work to stakeholders* Awareness of emerging design trends and GenAI innovations* Experience contributing to or maintaining brand style guides and playbooks* Experience driving creative innovation projects and presenting to internal teams* Familiarity with process improvement and streamlining creative delivery workflows Basic Qualifications:- 5+ years of design experience- Proficiency in Figma and Adobe Creative Suite Preferred Qualifications:- Experience with consumer brands- Strong verbal and written communication skills- Ability to work in a fast-paced environment and maintain a sharp attention to detail- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiencesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, NY, New York - 132,500.00 - 185,000.00 USD annually

Job DescriptionAWS Infrastructure Services, the backbone of Amazon's cloud computing platform, is seeking an Infrastructure Delivery Installation Technician to join our growing team. As the architects and maintainers of AWS's global infrastructure, we manage data centers, servers, storage, networking, power, and cooling equipment to ensure uninterrupted service for our customers. This role offers a unique opportunity to work on complex, large-scale challenges in a dynamic environment.As an Infrastructure Delivery Installation Technician, you'll work with minimal supervision to enhance network stability and sustainability, while developing innovative automation and scaling solutions. You'll collaborate with a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, and operations managers across AWS. Your efforts will contribute to maintaining the highest standards of safety and security while optimizing capacity and cost-effectiveness for our customers.The ideal candidate possesses strong technical aptitude, excellent communication skills, and the ability to work effectively in various team settings. You should demonstrate robust analytical and problem-solving abilities, exercise high levels of initiative and judgment, and thrive in a fast-paced environment that requires quick adaptation to changing priorities. We value individuals who can balance independent work with effective team collaboration.At AWS, you'll experience an inclusive culture that welcomes bold ideas and empowers you to own projects from conception to completion. This role presents an exceptional opportunity to contribute significantly to the core infrastructure of a leading cloud computing platform, working at the forefront of technology in a challenging and rewarding environment.Key job responsibilities• Moving and implementing large enterprise equipment• Installing Fiber and Copper cabling and patching cabling between equipment• Ensuring proper safety and security standards are maintained during cabling and rack installation, • Following well established hardware installation procedures and break-fix activities• Safely using material handling tools and equipmentTraveling within and outside of regional work area is required.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- High school or equivalent diploma- • High school diploma or equivalent- • 1+ year experience in any of:- o Infrastructure cabling- o Network deployment- o Data center operations- o Similar technical/vocational roles Preferred Qualifications:- • Industry standard certifications (CompTIA, CCENT, Network+)- • Knowledge of network cabling, optic types, and test equipment- • Experience with cabling infrastructure best practices and methodologies- • Experience with medium to large, complex project scopes and ambiguous details within work environment- • Knowledge of major Command Line Protocols (Cisco IOS, JunOS, GNU/Linux) and common Networking Protocols (BGP, OSPF)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits. USA, OR, Umatilla - 27.00 - 48.00 USD hourly

Job DescriptionAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Air Hub Senior Operations Manager has complete responsibility for inbound, outbound, package sortation and ramp operations or a functional process responsibility within the hub on a specified shift or across multiple shifts. Key job responsibilities• Lead and manage the outbound, inbound, package sortation and ramp operations within the Air Hub• Responsible for the overall safety, quality, performance and customer experience of the shift.• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.• Accountability for meeting and exceeding operational goals.• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.• Mentor, train and develop teammates for career progression and learning• Ability to develop and share best practices across the shifts and network.• Develop and implement processes required to support hub launch.• This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment. Basic Qualifications:- Bachelor's degree or equivalent- Experience with performance metrics and process improvement and Lean techniques- Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations- 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment- Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays Preferred Qualifications:- Bachelor's degree or equivalent, or experience in Engineering, Operations, Business Administration, or a related field- Experience leading large contingent workforce programs- Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity- Experience working cross functionally across several teamsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, TX, Fort Worth - 135,000.00 - 182,700.00 USD annually

Job DescriptionIn this role, you will architect and lead strategic, high-complexity deal pursuits that accelerate customer adoption of AWS cloud through partner-led and ProServe-led motions. Working directly with AWS senior leadership, enterprise account teams, and cross-functional stakeholders, you will own deal qualification, commercial strategy, and proposal development for large-scale migration and modernization opportunities.This is an individual contributor role with outsized strategic impact. You will operate at the intersection of customer business outcomes, partner economics, and AWS investment strategy to structure differentiated offers that win against incumbents and drive net-new customer acquisition for AWS.Key job responsibilitiesDeal Strategy & Execution- Own end-to-end deal strategy for strategic opportunities, from qualification through close, ensuring AWS is positioned as the customer's preferred cloud platform.- Architect commercial deal structures that align partner incentives, AWS investments, and customer value realization into compelling, fundable proposals.- Lead deal qualification with rigor - applying sound judgment to prioritize pursuits that meet strategic and financial thresholds while proactively exiting low-probability opportunities early.Stakeholder Leadership & Influence- Serve as a trusted advisor to AWS partners, enterprise sales teams, and senior leadership on deal positioning, competitive strategy, and investment allocation.- Coach partners and account teams on developing industry-relevant business cases that articulate measurable outcomes for large enterprise customers.- Navigate complex approval processes and cross-functional coordination with speed, maintaining agreed SLAs across legal, finance, and business development stakeholders.Operational Rigor & Pipeline Acceleration- Surface blocked pipeline and friction points with data-driven insights, developing mechanisms that accelerate deal velocity across the #OneTeam ecosystem.- Support rapid decision-making in fast-paced deal cycles, providing leadership visibility into deal health, risk, and resource needs.- Build scalable processes and mechanisms that drive operational excellence and reduce resolution time for recurring deal patterns.Commercial Impact & Measurement- Develop commercial strategies that deliver measurable business impact - quantifying cost of delay, migration economics, and long-term customer value.- Use data to assess strategic costs, benefits, and ROI of partnership investments, translating analysis into actionable recommendations for leadership.A day in the lifeYou'll start each day focused on your customers - large enterprises navigating high-stakes decisions about transforming their IT infrastructure. You'll diagnose why a deal is stuck from the customer's perspective, then coach partners on building business cases that solve the customer's actual problem, not just pitch technology. You'll join deal reviews armed with options so decisions happen fast, and qualify new opportunities by asking whether AWS can genuinely deliver what the customer needs. When patterns emerge that slow customers down, you build mechanisms to remove that friction.About the teamYou'll join a small, globally distributed team that helps large enterprises move to AWS faster by making the deal itself a competitive advantage. We blend deal strategists, go-to-market specialists, solution architects, and specialist sales - all working across functions because complex problems don't get solved in silos. Our culture is customer-first, fast-moving, and builder-oriented: when we see friction slowing a customer's decision, we build mechanisms to fix it rather than escalate and wait. You'll have visible impact, sharp collaborators, and the expectation to improve how we work every day.About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:- 7+ years of Go-To-Market, Business Development, Sales, or Consulting experience- 7+ years of developing, negotiating and executing business agreements experience- 7+ years of working with Enterprise Application Modernization and Migration technologies, including, but not limited to, Mainframe, Serverless, Containers, or Cloud Operations experience- Experience developing strategies that influence leadership decisions at the organizational level Preferred Qualifications:- Bachelor's degreeAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, IL, Chicago - 176,100.00 - 238,200.00 USD annuallyUSA, NY, New York - 193,700.00 - 262,000.00 USD annuallyUSA, VA, Herndon - 176,100.00 - 238,200.00 USD annuallyUSA, WA, Seattle - 176,100.00 - 238,200.00 USD annually

Job DescriptionAbout OpsTech ITOperations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.About The RoleAs an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.What Do We Offer?Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.Key job responsibilities- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.- Handling support requests and procedures across the network.- Assisting in training new hires.- Continuous learning of new technologies.- Supporting customers from multiple buildings in the area, as well as remote customers.- Traveling within your local or regional area to support our customers. Basic Qualifications:- Experience troubleshooting integrated and interdependent computer systems- Experience in a dynamic environment with a high degree of customer service- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach- 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience Preferred Qualifications:- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certificationsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits. USA, OR, Woodburn - 23.00 - 37.00 USD hourly

Job DescriptionWant to build technology and tools used by Amazon's Customer Service team worldwide? We are looking for a Software Development Manager passionate about building the future capabilities needed by leaders across CS to operate our network. Ultimately the products this team develops will play a key role in enabling Amazon to continue raising the bar and deliver the highest quality service with every interaction. You'll have an enthusiasm for creative problem solving and ready to work with others to deliver all-new solutions within Customer Service. This is a hands on leadership role where you will have the opportunity to both deliver new technologies and recruit high performing talent to a new team. You should be excited about building a team and about developing the next generation of operations technologies for Customer Service. We are looking for a proven leader who is excited to be as close to their customers as their own team. We want someone who has a record of driving technical innovation and who will drive high standards in software engineering.We operate with high ownership and minimal hierarchy. If you want to see your work directly shape new technologies within a global operation, this is the team.Key job responsibilities- Own the end-to-end delivery of the engineering roadmap: manage sprint cadence, remove blockers, track milestones, and communicate status- Lead a team of engineers to design, build, and operate full-stack web applications - Hire, develop, and retain a high-performing team- Partner with product leaders to translate requirements into well-scoped, prioritized engineering plans- Drive engineering excellence: set coding standards, design review culture, and operational best practices across the team- Own team-level security, compliance, and risk posture- Identify and resolve technical debt and systemic risks before they become production issues- Build peer relationships with engineering managers across CS- Own operational health for production services: SLOs, on-call health, incident management practices, and post-incident review culture- Support engineers' growth by providing regular feedback, coaching, and clear career development pathsAbout the teamThis role is part of Service Resource Management, a team within Customer Service. We work on the largest opportunities to unlock step-change improvements in how our network serves customers WW. We are future-focussed, working backwards from a multi-year outlook. We are a small, multi-disciplinary team. We like it that way, as we can move fast and work together on some of the most impactful opportunities to deliver exemplary service to Amazon's customers. Basic Qualifications:- 3+ years of engineering team management experience- 7+ years of working directly within engineering teams experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teams- Experience with iterative, agile development methodologies (including scrum)- Experience with web services, cloud infrastructure, and system design- Experience operating consumer-facing web applications with high reliability requirements Preferred Qualifications:- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers- Experience in application security architecture, security code reviews, security testing, incident response, or security infrastructure- 5+ years of cloud based solution (AWS or equivalent), system, network and operating system experience, or Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field- Experience leading engineering teams building AI/ML or generative AI-powered products in production- Familiarity with customer service operations, workforce management, or financial and operational tooling domainsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 184,900.00 - 250,200.00 USD annually

Job DescriptionAre you an experienced BIM/CAD professional with a passion for data center design and looking for a challenge of contributing to BIM lifecycle management? Are you well versed in graphical communication for data center building drawings in all disciplines? If so, we are looking for you to help us make history.As a Lifecycle BIM Specialist, you will produce and maintain Lifecycle sets for MEP drawing sets for our fleet of Data Centers. You will provide support to the Fleet Remediation Engineering team through preparation of computer generated MEP Lifecycle drawing sets ensuring that all as-built drawings are accurately updated. Your experience in Revit and ACAD will be utilized to update and create new BIM models from as-built documentation.Your experience in Architectural, Structural, & Civil drawings is a plus but you will influence design & record documents for all Commercial/industrial Building Systems centering on MEP (Mechanical, Electrical, & Plumbing) for Air Handling Units, Cooling towers, Chillers, Controls, Fire Detection/Suppression, Plumbing & Piping, P&ID, elements of high, medium and low voltage transmission fundamentals, industrial electrical distribution, wire types and sizes, conduit types & configurations for riser and underground applications, as well as fiber optic and copper data/voice media types, details, elevations, & schedules.You will help develop tools and procedures for standards compliance to streamline workflow and assist with reporting metrics for the GL team while providing support to the Fleet Remediation Engineering team through preparation of ACS/MEP Lifecycle drawing sets. You will provide support for this content through our Global Library as well as preforming on-site validation as needed. You should have experience producing and maintaining permit, construction, and record drawing sets for large facilities (Data Centers, Factories, Hospitals, etc.).Each day you will interact with different teams responsible for engineering, development, integration, and operation of these complex technological sites. You prioritize your activities to support data center maintenance and upgrades, solve problems and blockers, and focus on the actions that are most impactful for program success.If you exude passion, and enjoy the challenge of innovative production, this job is for you!AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities· Update CAD drawings, BIM models, and provide Lifecycle document control.· Facilitate updates of CAD drawings, BIM models, and provide Lifecycle documentation through vendors. · Assist the data center AWS teams with access, content requests, and submittals for As-Built & Record Documentation.· Integrate all project discipline content to Lifecycle sets updating and modifying existing models and drawing sets as required.· Assist in development of automation using Lisp, Visual Basic, Dynamo, and other collaboration in a fast paced environment to scheduled targets.· Manage the issuing and revisions of drawings & models, providing concurrent content through collaborative onsite validation.· Work on concurrent projects in multiple geographical locationsAbout the teamWhy AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- Bachelor's degree in Electrical Engineering or a related field- Knowledge of critical data center mechanical and electrical equipment- Knowledge of Microsoft Office including Outlook, Word, and Excel- Experience with the design, construction, operation, or maintenance of mission critical facilities, especially data centers Preferred Qualifications:- Knowledge of building codes and regulations for your region- Knowledge of commercial or industrial power systems or mechanical systems- Experience carrying design concepts through exploration, development, and into deployment or mass production- Experience using a variety of web-based and other software tools for calculation and data processingAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 96,600.00 - 160,000.00 USD annually

Job DescriptionThe Amazon Customer Service (CS) organization is at the forefront of customer experience – seeking to delight our customers in every interaction they have, whether through self-serve technology and tools (e.g., chatbots), or by interacting directly with our associates. Customer Service works to offer effective, empathetic, and efficient issue resolution when our customers need us, and are also champions of driving defects out of customer experiences across the entire company, relentlessly advocating on behalf of customers and keeping them at the heart of everything we do.The Associate Experience (AE) team is seeking a talented Software Development Engineer to help us shape the future of CS through innovative technology solutions. As a Software Development Engineer, you'll have the exciting opportunity to leverage industry-leading technologies, including AI, to create products that directly impact Customer Service Associates (CSAs) and Amazon customers. You'll work at the forefront of pioneering AI-native development, building AI-powered solutions that detect and resolve customer issues with unprecedented efficiency and accuracy.In this role, you'll have end-to-end ownership working closely with cross-functional stakeholders to deliver award-winning customer service experiences. You'll help drive innovations that raise the bar in both operational health and team culture while contributing to the long-term vision for our systems. If you're passionate about solving challenging problems with innovative yet simple solutions and want to make a meaningful impact at scale, this role offers the perfect opportunity to shape how Amazon provides Earth's most customer-centric service experienceKey job responsibilities- Design and develop software solutions that enable Amazon's Customer Service Associates (CSAs) to deliver exceptional customer experiences, focusing on operational excellence in all aspects of your work.- Contribute significantly to the full software development lifecycle, including scoping, design, coding, testing, deployment, and maintenance while actively participating in code reviews to provide meaningful feedback.- Create and optimize AI-powered solutions that detect and resolve customer issues, working at the forefront of AI-native development to continually innovate on behalf of customers.- Collaborate closely with stakeholders across product, UX, and operations teams to understand business and customer value, ensuring delivery of the right solutions while building trust.- Mentor junior engineers and contribute to technical roadmaps that balance new feature development with operational improvements, helping shape the long-term vision for our systems.A day in the lifeThroughout your day, you'll balance hands-on development with technical leadership that shapes how Amazon provides Earth's most customer-centric customer service experience. You'll collaborate with cross-functional teams to design and implement software solutions, participate in code reviews, and contribute to technical discussions that drive operational excellence. Your work will involve leveraging AI technologies to create innovative products, analyzing telemetry data to identify improvement opportunities, and working closely with stakeholders to ensure our solutions effectively address their needs.About the teamThe Associate Experience (AE) team develops products to support Amazon's Customer Service Associates (CSAs) in delivering Earth's most customer-centric customer service. Working backwards from CSAs as our primary customers, we build effortless solutions to handle and resolve customer contacts while providing insights that help delight customers with each interaction. Our team is pioneering AI-native development, creating AI-powered solutions that detect and resolve customer issues efficiently. We foster an environment of innovation and collaboration, where team members are empowered to push boundaries and create meaningful impact for both CSAs and the customers they serve. Basic Qualifications:- 3+ years of non-internship professional software development experience- 1+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language Preferred Qualifications:- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design, or experience in machine learning, data mining, information retrieval, statistics or natural language processing- Bachelor's degree in computer science or equivalentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

Job DescriptionWant to build technology and tools used by Amazon's Customer Service team worldwide? We are looking for a leader passionate about building the future capabilities needed by leaders across CS to operate our network. Ultimately the products this team develops will play a key role in enabling Amazon to continue raising the bar and deliver the highest quality service with every interaction. You'll have an enthusiasm for creative problem solving and ready to work with others to deliver all-new solutions within Customer Service. You'll have demonstrated leadership of high-impact platform initiatives, fluency with analytics and measurement frameworks, and experience building and launching products at scale. You possess the ability to recruit and manage high-performing talent, synthesize complex operational pain points, craft product vision and roadmaps, develop requirements, and manage all aspects of execution across highly matrixed organizations. This role requires rapid learning in new domain areas, deep understanding of integration between systems, and technical skillsets in analyzing data to make product decisions.This role will be a good fit if you are a people and culture leader who is also a builder. Someone who thrives under the responsibility of creating product vision, driving tech execution, and delivering large-scale organizational impact — with an impeccable ability to communicate verbally and in writing. A good candidate will also be energized by failing fast, learning, and building again, as this is a new space that will require rapid prototyping to get things right.Key job responsibilities- Leads cross-functional collaboration — Partners with Customer Service Operations, engineering and stakeholders to produce rigorous, high-quality delivery.- Define product requirements that translate complex customer needs into scalable solutions- Build executive alignment across senior leadership on transformative product priorities- Leads and develop a team. This is an integrated 'builder team' where product and engineering work hand-in-hand. You will be an owner and happy to roll your sleeves up. - Navigate ambiguity by synthesizing technical constraints, customer insights, and business objectives into actionable strategies- Define success metrics and KPIs that drive continuous product improvement- Deliver a compelling and innovative vision for applying the latest technologies to global Customer Service OperationsAbout the teamThis role is part of Service Resource Management, a team within Customer Service. We work on the largest opportunities to unlock step-change improvements in how our network serves customers WW. We are future-focussed, working backwards from a multi-year outlook. We are a small, multi-disciplinary team. We like it that way, as we can move fast and work together on some of the most impactful opportunities to deliver exemplary service to Amazon's customers. Basic Qualifications:- 6+ years of team management experience- 5+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience- Experience managing competing priorities across a wide range of stakeholders- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems, or experience in computer architecture- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders- Bachelor's degree or above in Computer Science, Computer Engineering, Information Management, Information Systems, or other related discipline- 5+ years of technical product management, program management or engineering experience Preferred Qualifications:- Experience delivering consumer software products and services in a high growth environment- MBA- Knowledge of user experience principles and techniques- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in networking administration and troubleshooting and experience working with customers with a passion for delivering exceptional service- Experience working directly within engineering teams- Experience in fulfilment, logistics, or operations technology environmentsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 197,900.00 - 267,800.00 USD annually

Job DescriptionAs a Design Verification Engineer, you will contribute to exploring innovative hardware designs to enhance our devices. You will define verification methodology and implement test plans for advanced functional blocks while collaborating with cross-functional teams to develop world-class hardware devices. You will participate in the bringup of such blocks on simulation and emulation platforms.You will work closely with multi-disciplinary groups including Architecture, RTL Design, PD, Validation, Software and Product Design to architect and implement verification environments for complex functional block that enable development of world-class hardware devices. In this role, you will:• Architect and implement verification environments for complex functional blocks• Create and enhance verification environments using SystemVerilog and UVM• Develop comprehensive test plans through collaboration with design engineers, SW and architects• Implement coverage measures for stimulus and corner-case scenarios• Participate in test plan and coverage reviews• Drive complex RTL and TB debugs• Drive UPF based low power verification• Contribute to verification activities across simulation and emulation platforms• Work on creating the automation scripts to support DV methodologies• Create infrastructure to performs system level performance analysisAbout the teamAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced numerous devices like Fire tablets, Fire TV and Amazon Echo. What will you help us create? The team that built the innovative SoCs AZ3 and AZ3 Pro that power the latest generation of Echo devices is looking for a Senior Design Verification Engineer to continue to innovate on behalf of our customers. Work hard. Have fun. Make history. Basic Qualifications:- Bachelor's degree in Electrical Engineering or a related field- 2+ years of design verification experience with UVM, System Verilog and/or C based testbenches Preferred Qualifications:- Master's degree or Ph.D. degree in Electrical Engineering or related field- Experience working with and managing third party vendors- Knowledge of serial protocols including SPI, I2C, I3C, and UART- Experience with high speed protocols like USB, PCIE, DDR- Experience with integrating third party VIPs- Experience with integration verification of several third party IPs into the SoC- Experience with C/C++ and Object-Oriented Programming.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAt Amazon, we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, creative, and driven people. If you want to help make history and have fun, Amazon is the place for you. We are seeking a Finance Manager to play a key role on our AWS Global Sales Planning & Compensation (SPC) Finance team. We are focused on ensuring sales revenue & quota is equitable to sales reps, drives strategic outcomes for AWS, and is customer obsessed to build long lasting relationships. This role will partner across our SPC plan design team, economics team, research/data scientists, and partner finance teams. This role has potential to help peak around corners to ensure our sales teams are the most efficient and effective in the world.Key job responsibilities - Lead Revenue Forecasting & Planning - Design new financial insights & models - Enhance existing financial reporting - Present ad hoc business analysis and recommendations to senior management - Recommend improvements and provide scoping documents for system enhancements Basic Qualifications:- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science)- 6+ years of building financial and operational reports/data sets that inform business decision-making experience- 6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience- 6+ years of creating process improvements with automation and analysis experience- 6+ years of applying key financial performance indicators (KPIs) to analyses experience- 6+ years of tax, finance or a related analytical field experience- 5+ years of dissecting financial data and identifying patterns that support business strategy experience- 5+ years of leading cross-functional initiatives that drive financial performance and strategy experience- Experience with Excel including complex formulas, pivot tables, and data manipulation Preferred Qualifications:- Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results- 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience- MBA, or CMA- Knowledge of SQL/ETL- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, VA, Arlington - 95,400.00 - 163,200.00 USD annuallyUSA, WA, Seattle - 95,400.00 - 163,200.00 USD annually

Job DescriptionAmazon Web Services (AWS) is looking for a Network Technician to join our growing team within infrastructure operations. You will work in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network.The position's responsibilities include scaling support of several data center locations and day to day assistance with capacity management. Our ideal candidate is sufficiently autonomous, detail oriented, possesses strong written and verbal communication skills and has some experience in supporting large scale, enterprise class networks. Network implementation and troubleshooting skills combined with a proven documentation methodology is also a requirement.You will leverage your experience supporting large scale, enterprise class networks as well as network implementation and troubleshooting. As a Network Technician you will work in a fast paced, collaborative environment with regular peer and customer interaction. In addition to providing management and support of Amazon Web Services vast network infrastructure, Network Technicians establish and follow best practices and refine operational procedures.*Daily responsibilities include:** Participate in the migration, basic configuration and rollout of new or upgraded hardware.* Manage work and priorities through ticketing system and workflows to complete customer requests and projects.* Work closely with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of established designs and products.* Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low level application interaction.* Up to 20% travel within geographical work area may be required. Some travel outside traditional work area may be requested.* Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.*Other Qualifications & Responsibilities** Experience dealing with customers during problem resolution and operating efficiently under pressure* Effective prioritization and time management*Physical requirements*Any physical requirements are expectations with reasonable accommodations.* The ability to sit in front of computer for entire scheduled 8-hour shift with appropriate breaks while maintaining a high level of alertness and attention to detail* Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41 pounds or more* Walk job sites in uneven terrain* Work safely at heights and from ladders#DCPD_GNDKey job responsibilities1. Strategic Planning & Design Managementa. Contribute in developing comprehensive 6-8 months network implementation roadmaps aligned with AWS DC expansion targetsb. Create and optimize network position layouts and rack placement strategies for data centre floor space utilizationc. Review and contribute to High-Level Design (HLD) documentationd. Coordinate with engineering teams to validate technical requirements and design specificationse. Develop capacity planning models to ensure infrastructure scalabilityf. Create standardized planning templates and methodologies for network implementations2. Project & Resource Managementa. Lead end-to-end project planning for multiple concurrent network implementation initiativesb. Develop and maintain detailed project schedules, milestones, and dependenciesc. Manage project scope, and quality parametersd. Conduct risk assessments and develop mitigation strategiese. Improvise and optimize planning by incorporating lessons learnt of latest deployed projects, iteratively.f. Coordinate across cross-functional teams to ensure alignment on project deliverablesg. Track and report weekly project progress and/or otherwise informed to key stakeholders3. Supply Chain & Inventory Planninga. Develop project inventory forecasts and requirementsb. Optimize developed counts by utilizing prior surplus spares.c. Coordinate with procurement teams for strategic resource acquisitiond. Manage vendor relationships and delivery schedulese. Establish and stick to procurement timelines aligned with project schedules4. Program Governance & Process Excellencea. Establish and maintain project management frameworks and best practicesb. Develop sustainable and repeatable planning processesc. Create and maintain project documentation and reporting standardsd. Drive continuous improvement initiatives in planning methodologiese. Build and maintain stakeholder communication channelsf. Coordinate with regional teams for standardized planning approaches and optimized lesson learnt based iterative optimized planning. Basic Qualifications:- 1+ years of computer networking experience- Bachelor's degree in Information Technology, Computer Science, or a related field- Experience in computer networking- Experience working with Linux operating systems- Can lift and rack equipment up to 40 pounds- Experience with computer hardware troubleshooting and repair Preferred Qualifications:- Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure- Experience managing work and priorities through a ticketing system- Experience with cabling infrastructure best practices and methodologies- Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, OR, Boardman - 30.00 - 54.00 USD hourly

Job DescriptionAWS is seeking a Business Strategy Advisor to serve as a strategic partner and force multiplier to the Healthcare & Alliance Leader for Canada Public Sector. This role is the strategic and operational pillar to the healthcare sales and public sector partner sales business — driving rhythm of the business, shaping strategy, synthesizing insights, and representing leadership across the organization.You will be deeply embedded in the business — understanding customer and partner dynamics, market trends, competitive forces, and organizational priorities — to proactively identify opportunities, surface risks, and accelerate outcomes. You will operate where strategy, execution, and communication meet, turning complex business conversations into clear recommendations and ensuring steady advancement of strategic priorities.The ideal candidate thrives in a fast-paced, high-growth environment. They bring exceptional organizational skills, strong business acumen, and a bias toward action. They are equally comfortable preparing executive-level narratives, managing ambiguity, driving complex cross-functional initiatives, establishing scalable operating rhythms, and diving deep into the business to solve problems and unblock progress.Key job responsibilitiesStrategic Partnership: Serve as a trusted advisor and extension of the business leader — translating priorities into actionable plans, representing leadership in key meetings and cross-functional forums, anticipating challenges, and surfacing insights that inform better decisions.Operating Rhythm: Design and run the business cadence — leadership meetings, pipeline reviews, QBRs, planning cycles, and executive updates. Define and track OKRs/KPIs, monitor business trends, and ensure discussions result in clear decisions, accountability, and follow-through.Cross-Functional Influence: Lead and influence without authority across account teams, partners, specialists, marketing, finance, and support. Drive high-impact initiatives from concept through execution, navigating ambiguity while maintaining momentum. Collaborate with global stakeholders to coordinate GTM motions.Strategy & Narratives: Author strategy papers, state-of-the-business narratives, and business updates. Conduct business cases, market assessments, and scenario modeling. Translate complex information into concise, executive-ready recommendations.About the teamThe role will primarily work with the Healthcare and Public Sector Alliance leader across two separate teams and also work occasionally on organizational initiatives as needed. Basic Qualifications:- 5+ years of management consulting, strategy, technology, venture capital, or a related industry experience- Experience converting insights into strategy and communicating complex ideas clearly and logically in written communication- Experience working across teams and influencing teams that are not your own- Experience applying key financial performance indicators (KPIs) to analyses, or experience in building financial and operational reports/data sets that inform business decision-making- Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities- Experience handling ambiguous or undefined challenges through strong problem solving abilities- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations Preferred Qualifications:- MBA, or Advanced degree- Experience working in a technology sales organization- Knowledge of AWS or the cloud computing industry- Experience with pipeline management skills to include utilization of Salesforce or other CRM tools- Experience in the public sectorAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status. CAN, ON, Toronto - 91,600.00 - 153,100.00 CAD annually

Job DescriptionWant to build technology and tools used by Amazons Customer Service (CS) team worldwide? We are looking for a Product Manager passionate about building the future capabilities needed by leaders across CS to operate our network. Ultimately the products this role develops will play a key role in enabling Amazon to continue raising the bar and deliver the highest quality service with every interaction. You'll have an enthusiasm for creative problem solving and ready to work with others to deliver all-new solutions within Customer Service. You will get the opportunity to work directly with users of your products day in, day out. You'll have demonstrated leadership of high-impact operational products, fluency with analytics, and experience building and launching products at scale. You are able to synthesize complex operational pain points, craft product vision and roadmaps, develop requirements, and manage all aspects of execution across highly matrixed organizations. This role requires rapid learning in new domain areas, deep understanding of integration between systems, and technical skillsets in analyzing data to make product decisions.This role will be a good fit if you love being a builder. Someone who thrives under the responsibility of creating product vision, driving tech execution, and delivering large-scale organizational impact — with an impeccable ability to communicate verbally and in writing. A good candidate will also be energized by failing fast, learning, and building again, as this is a new space that will require rapid prototyping to get things right.Key job responsibilities- Regularly develop PRFAQ/BRD and other product documents - Be comfortable prototyping using the latest technologies, working directly with users to iterate rapidly- Communicate effectively across cross-functional teams, earning trust with stakeholders at all levels- Drive data-informed decision making, leveraging metrics to identify, frame, and solve complex business challenges- Champion customer obsession by navigating and synthesizing requirements from multiple business teams- Demonstrate a strong bias for action — willing to experiment, fail fast, learn, and iterate to improve outcomes- Understand how metrics relate to business problems and to each other, translating data into actionable insights- Account for the downstream implications of decisions on frontline operations- Roll up sleeves to get hands-on with ambiguous or complex requirements across the organizationAbout the teamThis role is part of Service Resource Management, a team within Customer Service. We work on the largest opportunities to unlock step-change improvements in how our network serves customers WW. We are future-focussed, working backwards from a multi-year outlook. We are a small, multi-disciplinary team. We like it that way, as we can move fast and work together on some of the most impactful opportunities to deliver exemplary service to Amazon's customers. Basic Qualifications:- Experience owning/driving roadmap strategy and definition- 4+ years of product or program management, product marketing, business development or technology experience- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent- Experience in identifying a customer need, building a product to meet that need, and launching that product- Demonstrated experience using LLMs and AI coding tools for strategy definition, requirements gathering, data analysis, UX design, and iterative development.- Demonstrated experience building applications that incorporate GenAI (e.g., LLM calls, RAG, Agentic workflows, evals, etc). Preferred Qualifications:- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight- Experience in building and driving adoption of new tools- Experience driving adoption of new and disruptive technologiesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 151,200.00 - 204,600.00 USD annually

Job DescriptionAmazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an experienced manager working to be the most customer-centric company on earth. You will have your leadership capacity stretched to its full potential, As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the tools, processes, and operations that have created the most customer-centric company on Earth. If you want to be involved in continuing to define the future of online retail, and are dynamic and an organized self-starter, join our team in Amazon Operations.A Delivery Area Manager leads a team of shift managers and associates in a daily management in a the delivery station, including meetings, training sessions, assigning job duties, and communicating with stakeholders including management representatives and their functional teams. This role manages site and/or complete areas/shift, as well as support functions and external stake holders.Job Specifics:This role is fully onsite and requires flexibility to work and rotate shifts: weekends, holidays, and/or overnight shifts, and Ability to work overtime both in peak season and as needed.Key job responsibilities- Day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.- Leading a team of Process Assistants and Delivery -Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.- Ensuring you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs.- Lead change at internet speed, innovation has made us the global company that we are today.- Route shipments within the Amazon Logistics coverage area.- Support and assign job duties to process assistants.- Ability to adapt to sudden changes and growth according to operational necessities.- Track & monitor sorting operation and driver’s dispatch.- Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals.- Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.- Proactively identify and lead process improvement initiatives and Lean tools.A day in the lifeYou’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.About the teamAmazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations. Inclusive team culture At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work Life Balance We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional. Basic Qualifications:- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- 1+ years of employee and performance management experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications:- 1+ years of performance metrics, process improvement or lean techniques experience- Speak, write, and read fluently in EnglishOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionThis position requires that the candidate selected be a US Citizen and willing to obtain security clearance.The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact. Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectationThe AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.Key job responsibilitiesAs an experienced technology program/project manager, you will be responsible for: - Leading and managing complex cloud migration and implementation projects- Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning- Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes- Distilling customer needs into clear technical requirements and map them to business outcomes- Decomposing complex technical problems into actionable, deliverable solutions- Contributing to technical documentation and define documentation standardsAbout the teamDiverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team Culture - Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:- 3+ years of leading the delivery of IT projects with external customers or equivalent experience- 3+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects experience- 1+ years of working as a Scrum Master or Product Owner across multiple cross-functional teams experience- Bachelor's degree or equivalent Preferred Qualifications:- 1+ years of professional work experience, or experience with AWS services or other cloud offerings- Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate- Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework- Proven ability to establish technical credibility with engineering teams and senior technical decision-makersAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, San Francisco - 151,000.00 - 204,200.00 USD annually

Job DescriptionEnterprise infrastructure is at an inflection point. Organizations running legacy on-premises environments - including millions of VMware workloads - are rethinking their infrastructure strategy as economics shift, licensing models change, and cloud-native architectures become the standard for agility, security, and innovation. AWS is uniquely positioned to help customers navigate this transformation - whether they are migrating virtual machines to Amazon EC2, adopting Amazon Elastic VMware Service (EVS), modernizing to containers, or pursuing complete data center exits powered by AI-driven assessment and automation tools like AWS Transform.AWS serves millions of customers in more than 190 countries, reshaping the way global enterprises accelerate business capabilities and powering the next generation of industry leaders. As enterprises confront rising infrastructure costs, vendor lock-in, and the imperative to modernize for AI readiness, the opportunity to redefine how the world builds and runs its foundational infrastructure has never been greater.AWS is seeking a Worldwide (WW) GTM Specialist to drive the next chapter of growth for Infrastructure Migration and Modernization (IMM). You will shape the strategy for how AWS brings migration and modernization solutions to market - defining the vision, building compelling customer and GTM/sales strategies, and orchestrating programs that accelerate customer adoption at scale. You'll be charting new territory: helping customers move from legacy infrastructure to cloud-native environments, building GTM motions around an evolving portfolio of services and solutions, and rallying cross-functional and field teams to execute with speed and precision during a time-bound market disruption.You are a strategic thinker who operates with urgency. You combine deep business acumen with enough technical depth to be credible with CIOs and IT infrastructure leaders. You've built GTM strategies from scratch, rallied cross-functional teams around a shared vision, and delivered measurable business results. You're energized by ambiguity and large-scale market transitions - because that's where the biggest opportunities live.Key job responsibilities- Define and execute the GTM strategy for Infrastructure Migration and Modernization - identifying high-value customer segments, developing differentiated migration pathways, and building programs that create new customer pipeline, drive acquisition, and accelerate the journey from on-premises infrastructure to AWS. - Shape the narrative around the future of infrastructure modernization - positioning AWS as the leader in AI-powered migration assessment, automated workload transformation, and complete data center exit solutions that unlock innovation and reduce total cost of ownership. - Engage directly with enterprise leaders and partners to communicate the AWS migration and modernization value proposition, connecting infrastructure challenges (cost escalation, vendor disruption, technical debt) to measurable business outcomes. - Build and scale lighthouse engagements that generate compelling proof points across migration pathways (EC2, EVS, containers, managed services), then operationalize those wins into repeatable plays for the broader sales organization. - Establish data-driven mechanisms to measure adoption, track program effectiveness, and continuously optimize ROI across the migration and modernization portfolio. - Evangelize AWS migration and modernization solutions externally through thought leadership, events, customer roundtables, and industry engagement - and internally across AWS to drive mindshare and investment. - Own the strategic business development plan, orchestrating key internal stakeholders (sales, product, engineering, legal, support, partners) to align behind a unified growth agenda during a critical market window. - Orchestrate field uptake and execution of key sales plays and programs - including partner-led motions, regional roadshows, and community-driven enablement - delivering value to customers through repeatable, scalable mechanisms.A day in the lifeNo two days look the same. You might start the morning aligning with product teams on a new migration service launch, then shift to coaching field specialists on a high-value customer engagement. After lunch, you're analyzing pipeline data to refine targeting, joining a partner strategy call, or prepping an executive briefing for a CIO evaluating their data center exit. You'll end the day reviewing proof-of-concept results and shaping the narrative for an upcoming industry event - always connecting dots across customers, services, and teams to accelerate outcomes.About the teamYou'll join a high-performing, globally distributed team within AWS's Worldwide Specialist Organization that operates at the intersection of strategy and execution. Our mission: work backwards from customer outcomes and rapidly migrate enterprise workloads to AWS. We move fast, think big, and hold a high bar for customer obsession. The culture is collaborative and builder-minded - everyone contributes ideas, challenges assumptions, and takes ownership. We celebrate wins together, learn from setbacks openly, and believe urgency paired with discipline is how you earn customer trust at scale.About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:- 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience- 5+ years of working with Enterprise Application Modernization and Migration technologies, including, but not limited to, Mainframe, Serverless, Containers, or Cloud Operations experience- Experience developing strategies that influence leadership decisions at the organizational level- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience presenting to both technical and non-technical executive audiences Preferred Qualifications:- Master's degree in business, data science, public administration, finance, engineering, human resources, or related field, or PMP certificate- Experience interpreting data and making business recommendations- Experience designing, implementing, and scaling workforce development programs across large-scale operations, including forecasting workforce needs and leveraging analytics to drive program decisions- Experience interpreting data and making business recommendations across leadership and cross-functional teams- Experience using analytical tools for workforce metrics and reportingAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 147,900.00 - 200,100.00 USD annually