Amazon

Job DescriptionWe are seeking a Sr. Customer Solutions Manager (CSM) to join our Strategic Accounts organization. In this new, highly visible role, you will be responsible for helping guide AWS customers along their multi-year journey to the cloud, ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.Our team is committed to helping large industry-leading enterprise customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our customers, which means that we focus on business outcomes on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.If you are excited about the prospect of using your cloud architecture experience to assist our most valuable customers, tackling challenging problems, have a hand in shaping the future of agentic AI and cloud adoption, enhancing and growing your own skills, and having fun, then we would love to hear from you.You will be a critical partner to our customers, leveraging your experience with large scale agentic AI and cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational, and governance aspects of a successful AWS cloud journey.You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations and modernizations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and technical customer engagements are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.Successful candidates will have a strong technical background, familiar with agentic AI/GenAI, be aware of details that matter, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of customers’ successful adoption of AWS.Key job responsibilitiesYou will establish a deep understanding of your customer’s business vision, culture and processes, and evangelize AWS services and influence customers to adopt the right solution at the right time. Customer Solutions Managers (CSM) are responsible for four focus areas:1/Accelerating AWS Adoption through Delivery and Execution2/Identify & Align on Strategic Opportunities: CSMs work with the Account team to work backwards from the customer to identify and pursue strategic cloud opportunities. These strategic cloud opportunities can include but are not limited to large-scale workload migrations & modernizations, GenAI/Agentic, data and analytics, digital innovation, high performance computing, product innovation, and business agility. 3/Customer Enablement, you will serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams.4/Implement governance structures to effectively govern both our partnership with the customer, and the customer’s adoption of AWS.These interconnected focus areas will enable CSMs to effectively drive customer cloud adoption, pursue strategic growth opportunities, and empower customer success - all of which are critical to achieving AWS’s business objectives. By aligning CSM activities, goals, and opportunities under these focus areas, CSMs ensure a disciplined, customer-centric approach that maximizes business impact and revenue realization for AWS.A day in the lifeAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.About the teamCSMs play a critical role on account teams throughout the pre-sales and post-sales process, and the customer's cloud transformation journey, whilst consistently demonstrating measurable value to the customer regardless of engagement model. They effectively partner with cross-functional resources, drive disciplined customer value realization, and quantify the tangible business benefits that customers realize through their cloud transformation initiatives. This holistic approach to customer engagement; coupled with the CSM's deep understanding of AWS capabilities; positions CSMs as trusted advisors who can guide customers through every stage of their cloud journey - from initial strategy and planning, workload deployment, to ongoing optimization.This position requires 15% - 30% travel across the calendar year to the customer. Basic Qualifications:- Bachelor's degree in science, technology, engineering, math, business or equivalent- 10+ years of experience in customer-facing technology roles (e.g., solutions architecture, customer/field engineering, technical account management, customer success, technology consulting, or enterprise technology strategy)- 5+ years of experience engaging with executive/senior customer stakeholders (e.g., Director+ level), driving business outcomes through technology adoption- 3+ years of hands-on experience with cloud computing, including architecture patterns, workload migration/modernization strategies, or workload optimization Preferred Qualifications:- Experience advising C-suite or executives on cloud strategy, digital transformation, or Gen AI/Agentic strategy- Familiarity with Generative AI / Agentic AI concepts with the ability to facilitate strategic conversations on GenAI use cases, adoption frameworks, and business impact- Experience managing a portfolio of complex, high-value workloads across industry verticals- Technical depth in one or more areas: cloud migrations, application modernization, data & analytics, infrastructure optimization, security & compliance, or AI/ML/Gen AI/Agentic- Track record of building trusted advisor relationships with external customers, resulting in measurable business outcomes (revenue growth, workload expansion, executive sponsorship)- Excellent written and verbal communication skills with the ability to translate complex technical concepts into executive-level narratives- AWS certifications (e.g., Solutions Architect Associate, Certified AI Practitioner, Machine Learning, or equivalent) or demonstrated equivalent technical depthAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, GA, Atlanta - 153,600.00 - 207,800.00 USD annuallyUSA, NC, Raleigh - 153,600.00 - 207,800.00 USD annually

Job DescriptionOperations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience. The Last Mile Optimization team's primary mission centers on analyzing and designing on-road operational strategies, leveraging data-driven insights to enhance delivery efficiency. The Last Mile Optimization Manager serves as a crucial liaison between key stakeholders, including delivery station leadership, delivery programs, finance, planning and support teams, ensuring seamless communication and alignment on operational objectives. By implementing sophisticated productivity initiatives and establishing clear performance metrics, the team drives continuous improvement in on-road execution. This strategic approach enables the delivery network to maintain high service levels while maximizing operational efficiency maintaining a perfect balance between delivery channels and cost-effectiveness across the entire last-mile operation.Key job responsibilities1. Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to seek the best efficiency in our On road operations design2. Collaborate closely with AMZL and DSP teams to ensure the proper balance between network efficiency and partner satisfaction.3. Works with key business partners such as Planning, Fulfillment Experience , Finance, Business Coach, Operations, FX, Amflex, ACES, HubDP, eDSP, and Topology4.Be a change agent who is comfortable pushing on dependencies and gaps to meet previously agreed upon commitments.5. Define Last Mile Operations model to determinate optimal channel allocation volume6. On road evaluation projects to guarantee alignment along all the strategies, such us Speed, Cost, SPR, DPPH)7. Focus on Channel Allocation optimization, On-road operation projects and On road Operation Optimization Basic Qualifications:- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- 3+ years of employee and performance management experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 5+ years of operational experience- Experience in English-language communication skills, both written and verbal Preferred Qualifications:- 1+ years of performance metrics, process improvement or lean techniques experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon's mission is to be 'Earth's most customer-centric company', and our award-winning Customer Service (CS) team is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 20 languages (and growing).Amazon Customer Service's mission is to make customer service interactions so good they become the primary reason customers choose Amazon.The Customer Facing Solutions (CFS) tech organization powers CS by developing elegant customer-facing products on digital channels. These products offer effortless self-service and automation solutions to our customers and deliver delightful, adaptive self-service experiences that empower them to resolve common issues conveniently and efficiently. Our product portfolio includes CS Homepage, CS Chatbot, Search and Help, and bringing CS to other digital channels of Amazon like Rufus and WhatsApp. Across these products and the backend services that power them, CFS is driving the development of modernized, scalable technologies, including generative AI solutions, to raise the bar for customer self-service at Amazon.We are seeking a Senior Manager, Product Management - Technical to lead our digital channels for Customer Service team in defining strategies for discovery, engagement, and resolution paths that enable world-class automated CS experiences. In this role, you will lead a team of product managers while partnering with cross-functional technical teams to build innovative solutions that enable customers to effortlessly resolve their issues globally within one cohesive interaction.Key job responsibilities- Lead the Customer Facing Solutions Tech team to define strategies for customer discovery, engagement, and resolution paths that enable world-class automated CS experiences- Define and drive strategies to build innovative solutions, leveraging AI, that enable customers to effortlessly resolve their issues who contact Amazon CS globally.- Collaborate with cross-functional teams including software development engineers, machine learning scientists, data scientists, UX designers, and researchers to create, execute, and iterate on customer experiences- Drive continuous improvement of customer self-service capabilities and automation technologies across the organization- Manage and mentor a team of product managers, providing career development guidance and performance management- Own product roadmap planning and prioritization, balancing short-term deliverables with long-term strategic vision- Define and track key success metrics to measure product impact and customer satisfaction- Drive stakeholder alignment across senior leadership and communicate product strategy, progress, and outcomes to executive teams- Lead cross-functional planning processes including quarterly business reviews, operational planning, and resource allocation Basic Qualifications:- 6+ years of team management experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product Preferred Qualifications:- Experience delivering consumer software products and services in a high growth environment- Experience in building and driving adoption of new tools- Experience delivering against a large organization's long-term strategy and goals- Experience working across engineering, operations, and business stakeholdersAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 197,900.00 - 267,800.00 USD annually

Job DescriptionThis position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.Amazon Web Services is leading the next paradigm shift in computing and is looking for a world class candidate for the role of Partner Solution Architect, Security, within our Amazon Specialists and Partner organization (ASP) to work with our strategic security Independent Software Vendors (ISVs)If you have experience in Information Security, Networking, Security Operations, Application Security, Threat Detection, or Identity and are interested in helping customers embrace cloud technologies, come and talk to us. You will work across the security industry and be in a position to help forge the next decade of innovation.Specialist Partner Solutions Architects work with AWS' partners product, engineering, alliance, and GTM teams to help accelerate product development and our shared customers cloud journey. As a trusted technical advisor they engage in a wide range of activities providing technical advice to partners, customers, and the greater security community. They present AWS publicly within their domain and are the conduit between AWS service teams, customers, and partners. This role will focus on working with a set of strategic Security partners and you will own the technical relationship. You will build and design joint solutions to help our shared customers in AWS meet their security objectives. As the right candidate, you will possess skills in information security, cloud computing, networking, and application architecture. You are seen as a thought leader, and will have customer facing skills that will be leveraged at all levels of a partner organization. You should be able to think strategically about business, product, and technical challenges. You are an influencer by nature and must be comfortable conversing at the CxO level and also be hands-on providing expertise at an engineering and product level. 25% travel is requiredKey job responsibilities- Partners' trusted advisor:­ Collaborate with AWS Engineering service teams such AWS Private Cloud (VPC), Amazon Identity and Access Management (IAM), AWS Key Management Service (KMS), Amazon GuardDuty, Amazon Security Lake, Web Application Firewall (WAF) - Business partner: serve as a key member of the business development and partner management team in helping to ensure customer success on AWS - Public engagement: provide thought leadership on Security solutions that benefit customers through the use of partner products that integrate with AWS Services. This takes the form of contribution to external publications such as the AWS Blogs, White-papers and public presentations at AWS Conferences and Industry Events - Community player: capture and share best-practices, participate, and contribute as a member of the worldwide AWS technical community of Solution Architects, Support, and Business Development. - Evangelizing a partner’s value proposition internally throughout AWS and externally with customers - Establishing AWS as the partner’s preferred cloud computing platform for regulated workloads - Working alongside business counterparts to develop extensive executive and senior management relationships within partner organizations - Provide the architectural guidance and recommendations necessary to promote successful engagements with software partners worldwide. - Serve as a key member of the AWS Independent Software Vendor (ISV) Partners team helping to define and deliver the overall go-to-market strategy for the segment.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications:- 2+ years of design, implementation, or consulting in applications and infrastructures experience- 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- 6+ years of IT development or implementation/consulting in the software or Internet industries experience Preferred Qualifications:- Experience working within software development or Internet-related industries- Experience migrating or transforming legacy customer solutions to the cloud- Experience working with AWS technologies from a dev/ops perspectiveAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, San Francisco - 151,000.00 - 204,300.00 USD annuallyUSA, NY, New York - 144,500.00 - 195,400.00 USD annuallyUSA, TX, Austin - 131,300.00 - 177,600.00 USD annuallyUSA, VA, Arlington - 131,300.00 - 177,600.00 USD annuallyUSA, WA, Seattle - 131,300.00 - 177,600.00 USD annually

Job DescriptionAre you a data-driven finance professional passionate about transforming the streaming industry? Prime Video Advertising is seeking a strategic Senior Finance Analyst who will turn complex financial data into executive business insights that shape our rapidly evolving advertising ecosystem.Key job responsibilities-Develop comprehensive financial reports that provide clear, actionable insights for Prime Video Advertising's strategic decision-making-Orchestrate long and short-term financial planning cycles, collaborating with global finance and business leaders-Analyze complex financial and performance data to influence and refine business strategies-Create sophisticated financial models that bridge performance metrics across diverse dimensions-Drive continuous process improvements to enhance financial reporting efficiencyKey job responsibilities-Gather data and prepare weekly/monthly/quarterly business reports.-Support month/quarter/annual close processes with variance analysis. This includes commentary on key drivers of variance versus plan.-Support monthly/quarterly/annual long range forecasting.-Identify opportunities to simplify processes and automate standard analyses.-Manage ad hoc requests, financial deep dives and analyses to support senior leadership.-Partner with business on ad hoc projects with high visibility.About the teamPrime Video Ads Finance partners with the broader Prime Video Finance organization to support ad-supported content planning, technology investment, and overall business strategy. We strive to deliver high-quality and actionable insights, strategic analysis, and financial controllership to build a sustainable long-term Ad-supported streaming business that will delight customers and provide maximum value to the Prime Video business and Amazon overall. Basic Qualifications:- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science)- 3+ years of tax, finance or a related analytical field experience Preferred Qualifications:- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)- Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable resultsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Culver City - 72,600.00 - 117,100.00 USD annuallyUSA, WA, SEATTLE - 82,700.00 - 117,100.00 USD annually

Job DescriptionDo you want to build products that solve meaningful business challenges and improve productivity across Amazon? Amazon Legal Technologies is seeking a Software Development Engineer II to join our team building mission-critical services that transform how legal and business operations work at Amazon. Our systems process over millions transactions annually, serving thousands of daily users. We manage the contract lifecycle across Amazon.As an SDE II, you'll design and deliver features that directly impact how Amazon makes critical business decisions. You'll work across our full technology stack—from feature-rich web portals where users create and manage workflows using templates, to APIs serving hundreds of active clients, to notification systems for real-time updates. You'll leverage AI technologies to improve customer experience, automate routine operations, and drive efficiency gains across the organization. Amazon Legal Technologies is an innovative and high-energy team that supports Amazon's legal operations worldwide. We focus on easy-to-use, highly secure, and ingenious solutions that allow our business to efficiently scale for the future. We're looking for an engineer who is excited by unique challenges and passionate about using the latest technologies—including AI focused development to solve real customer needs. Key job responsibilitiesOwn Technical Delivery - Design and implement features for legal technology platforms including workflow automation, template systems, and advanced search - Take end-to-end ownership from design through deployment, maintaining 99.9% availability - Build secure, scalable solutions using AWS services and distributed systems - Instrument code with metrics to drive data-driven decisions - Build AI-driven features that reduce processing time and automate routine decisions - Leverage AI to Transform Operations Collaborate and Grow - Partner with Legal, Finance, and business teams to solve workflow challenges - Mentor junior engineers and participate in code reviews - Learn from senior engineers and Principal Engineers through design reviews - Drive adoption of new capabilities across the organization Operational Excellence - Participate in on-call rotations for 24/7 reliability - Monitor system health and respond to operational issues - Use metrics to identify improvement opportunities - Maintain systems built on NAWS infrastructure Basic Qualifications:- 3+ years of non-internship professional software development experience- 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience- 1+ years of Object Oriented Design experience- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field- Experience programming with at least one software programming language Preferred Qualifications:- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Master's degree in computer science or equivalentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, SEATTLE - 143,700.00 - 194,400.00 USD annually

Job DescriptionAmazon Web Services is seeking a self-starter to lead and own revenue generation in the Federal Cloud Computing business. The ideal candidate is a collaborative team player who drives awareness and adoption of Amazon Web Services by engaging directly with Federal clients and partnering with solutions providers who are transforming their IT strategies through cloud adoption and deliveryAs an Account Executive II within Amazon Web Services (AWS) you will have the exciting opportunity to help drive the growth and shape the future of an emerging technology. Your broad responsibilities will include developing and managing a growing customer base within the US Federal Civilian sector, spanning multiple agency verticals, while partnering with cross functional teams to drive adoption, revenue growth, and long term customer success. You will drive business and technical relationships and launch customers at a rapid rate by helping to define, identify, and pursue key cloud related opportunities. This includes determining the most effective go-to-market strategies, and collaborating with Sales, Legal, Marketing, Product, Contracts and Executive leadership along the way.You will establish deep business and technical relationships through your knowledge of the customer’s mission and the environment. You will have day-to-day interactions with these agencies and our eco-system of partners (Systems Integrators and SaaS Software Partners) that support these customers. The ideal candidate will possess a sales background that enables them to not only drive an engagement at the CXO level but also perform operational account analysis to support revenue growth, including greenfield prospecting and territory development. You should have a demonstrated ability to think strategically about the mission, product, and technical challenges, with the ability to build and convey compelling value propositions.This position requires that the candidate selected be a US Citizen. A day in the lifeDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications:- 5+ years of full sales cycle, technology sales or equivalent business development, sales engineering/consulting or equivalent experience- Bachelor's degree or equivalent Preferred Qualifications:- Bachelor's degree, or experience with sales CRM tools such as Salesforce or similar software- Experience using data and analytics to drive sales strategy and results- Experience driving new business in greenfield accounts at the C-suite level or equivalentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments, restricted stock units (RSUs), and sales incentives. Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, VA, Arlington - 24.00 - 42.00 USD hourly

Job DescriptionAmazon Web Services (AWS) is seeking a results-oriented Account Executive to drive cloud adoption and growth within our Enterprise Engineering, Construction, Real Estate, Transportation, and Logistics customer segments. In this role, you will have the exciting opportunity to shape the future of how some of the world's most complex industries leverage cloud technology to transform their operations.You will be responsible for growing your accounts' usage of AWS through strategic engagement with C-level executives, IT leaders, and various lines of business. With your strong communication skills, sales expertise, and technical aptitude, you will represent the entire portfolio of AWS products and services, helping customers unlock new possibilities in innovation, efficiency, and scalability. This role offers the unique challenge of working with customers who are building mission-critical applications and infrastructure on AWS.Key job responsibilities- Drive revenue growth and expand market share by developing and executing strategic account plans to increase AWS adoption within Enterprise Engineering, Construction, Real Estate, Transportation, and Logistics accounts- Build and maintain trusted relationships with C-level executives and key decision-makers to understand their business objectives and translate them into cloud technology solutions- Manage a robust sales pipeline by identifying new opportunities, qualifying prospects, and orchestrating complex sales cycles from initial engagement through contract negotiation- Collaborate with cross-functional AWS teams including solutions architects, partner teams, and specialists to deliver comprehensive customer solutions and accelerate adoption- Evangelize AWS services by creating and articulating compelling value propositions that demonstrate how cloud technology can solve industry-specific challenges and drive customer outcomesA day in the lifeYour day involves engaging directly with customers across the Engineering, Construction, Real Estate, Transportation, and Logistics industries to understand their unique challenges and opportunities. You will collaborate with cross-functional AWS teams including solutions architects, partners, and product specialists to develop tailored strategies that demonstrate the value of cloud transformation. Whether you're presenting to a construction firm's leadership team about modernizing project management systems or working with a logistics company to optimize their supply chain through AWS services, you will be at the forefront of evangelizing cloud adoption and driving meaningful business impact.About the teamYou will join a talented team of sales account managers who are passionate about helping Enterprise customers harness the power of AWS. Our team specializes in serving the Engineering, Construction, Real Estate, Transportation, and Logistics sectors, bringing deep industry knowledge and a collaborative approach to solving complex customer challenges.We are focused on driving innovation and growth within these industries by helping customers reimagine what's possible with cloud technology. Our team culture emphasizes knowledge-sharing, mentorship, and continuous learning, ensuring you have the support and resources needed to develop your skills and advance your career while making a significant impact on how critical industries adopt and scale with AWS.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.  Basic Qualifications:- Experience with AWS services or other cloud offerings- Bachelor's degree in a relevant field or equivalent work experience- 7+ years of technology sales experience Preferred Qualifications:- 10+ years of technology sales experience- Experience in one or more of the following industries: transportation, logistics distribution, real estate, construction, manufacturingAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments, restricted stock units (RSUs), and sales incentives. Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, San Francisco - 187,000.00 - 252,900.00 USD annuallyUSA, WA, Seattle - 170,000.00 - 230,000.00 USD annually

Job DescriptionAre you interested in launching the next generation of Amazon FC's in the region? Do you want to be part of the ongoing growth and expansion of Amazon’s network? The key to this mission is strategic, large scale project management initiatives that will allow us to scale our organization for the future in an extraordinary manner. The Launch team is seeking a qualified candidate with a strong delivery record and proven project delivery experience to own tracking and launch readiness of the new Darkstores. The launch executive will own store launch readiness workstream, develop processes, mitigating schedule risks, coordinating and driving execution, and communicating to senior management on status and risks. Cross-team coordination, project management and communication skills are essential.Key job responsibilities• Work backwards from the customer to scope and define program requirements and critical milestones• Own readiness trackers to communicate progress and updates to internal/external stakeholders• Conduct frequent visits to sites under construction and report progress vs project plan• Demonstrate a high level of ownership to drive multiple time sensitive actions items simultaneously through multiple teams• Problem solve with a high degree of ambiguity and operating in a rapidly evolving and changing landscape• Project coordination, managing multiple stakeholders to ensure all Road to Launch tasks are completed as per program• Collaborate and influence team members, work with internal and external stakeholders, and present projects to senior leadership on a regular basis• Gathering and analyzing data on launch performance results• Establish and develop initiatives to support expansion strategiesAbout the teamSupply chain and Launches team plays a key role in the mission of delivering best in class service to Amazon's customers through scaling and expanding the network. The team coordinates project plans and tracks execution across stakeholders from business, technology, design, procurement and construction teams. Basic Qualifications:- Experience in an operational role Preferred Qualifications:- Speak, write, and read fluently in EnglishOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon's North American Customer Fulfillment (NACF) Finance is looking for a Finance Manager to be the trusted finance partner supporting operational and functional leaders. Amazon operates the most complex retail networks in the world, delivering billions of packages to hundreds of millions of homes and businesses annually – and we have nearly doubled the size of our fulfillment network over the last two years! Come join a dedicated team committed to operational and financial excellence where you will focus on the inputs, think like an owner, and where every day is Day One.The USNS Labor Strategy Pillar sits at the intersection of workforce economics, operational planning, and financial performance across Amazon's US Non-Sort fulfillment network. This team serves as the analytical backbone for labor-related financial decisions — translating complex workforce data into actionable insights that drive cost efficiency and workforce effectiveness at scale.You will partner directly with Labor Strategy, Operations, and HR leadership to build and own the financial models that underpin headcount planning, labor rate analysis, tenure mix management, and productivity benchmarking. You will play a key role in annual operating plan development, ongoing variance analysis, and the design of scalable mechanisms that improve labor economics across the network. This is a high-visibility role for a finance professional who wants to influence strategic workforce decisions at one of the world's largest employers.Success in RoleYou know your business and identify opportunities to decrease cost and/or improve customer and employee experience. You leverage appropriate resources to deep dive and make recommendations and influence leaders. You formulate how to deliver improvements and execute at scale. You play an active role in recruiting and coaching others – on your team or other teams. You leverage your deep knowledge of the business to be a strong controller.Key job responsibilitiesUse solid financial knowledge and business acumen to build financial models and analyses with limited guidance, draw conclusions, and make recommendations that deliver results and drive improvements.Independently align financial and operational analyses with your business partners, challenging business partner assumptions when necessary.Provide analysis and recommendations to business leaders to support operational and growth business decisions and action plans.Proactively identify opportunities to resolve finance defects and improve, automate, standardize, or simplify finance or business tools and processes across teams and organizations.Intuitively utilize active listening skills to communicate data (both written and verbal) in a clear, concise, and unambiguous manner, adjusting your style based on audience, to articulate complex finance issues. Basic Qualifications:- 5+ years of tax, finance or a related analytical field experience- 5+ years of leading cross-functional initiatives that drive financial performance and strategy experience Preferred Qualifications:- 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience- 6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience- MBA, or CPA- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)- Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of resultsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, TN, Nashville - 85,900.00 - 146,900.00 USD annuallyUSA, TX, Irving - 95,400.00 - 163,200.00 USD annuallyUSA, VA, Arlington - 95,400.00 - 163,200.00 USD annuallyUSA, WA, Bellevue - 95,400.00 - 163,200.00 USD annually

Job DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.AWS Data Center Operations is seeking an innovative, customer-obsessed Technical Training Manager to own the development and implementation of a new Full-Time Training Team (FTT) in IAD for Data Center Operations. As the Technical Training Manager, you will be responsible for leading a team of technical trainers to implement Data Center Operations initial training, maintain lab equipment, and ensure continuous improvement to the Data Center Operations training programs.Key job responsibilities- Lead a team of technical trainers- Manage the training programs for Data Center Engineering Operations (DCEO), Data Center Operations (DCO), Infrastructure Delivery (ID), Decommissioning, and Logistics - Implement standardized training processes that adapt to audience needs - Create and track performance metrics for training effectiveness - Establish communication channels between Full Time Training Team (FTT) and stakeholders - Drive innovation through AI technology and agile methodologies - Support the design comprehensive learning materials including exercises, tutorials, and assessments - Measure and report training program impact- This job will be expected to travel approximately 25% of the timeAbout the teamSitting within AWS Data Center Operations, the Full-Time Training Team is responsible for implementing world-class training programs for the various Data Center Operations teams, to include DCEO, DCO, ID, Decom, and Logistics.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- 1+ years of Microsoft Office products and applications experience- 3+ years of direct people management, including managing managers or senior individual contributors experience- 5+ years of leading training, technical instruction, or maintenance operations programs at a regional or multi-site level experience- 5+ years of demonstrating safety standards experience- Bachelor's degree or equivalent- Experience in project, program or product management with focus on technical education programs- Experience in curriculum development for international technical support organizations- Experience in operations management Preferred Qualifications:- Project Management Professional (PMP) certification, or experience in project management- Master's degree in Engineering, Education, Organizational Development, or a related field- Experience leading training organizations or programs at a national or network scale- Experience with Learning Management Systems (LMS) strategy, governance, and reporting- Experience with instructional design, curriculum architecture, or training program development- Experience using data and metrics to influence senior leadership and drive organizational changeAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, NV, SPARKS - 152,100.00 - 205,800.00 USD annually

Job DescriptionJoin our dynamic team and become a critical technical leader who ensures the heartbeat of our global infrastructure remains strong and resilient. In this pivotal role, you'll be the guardian of our data center operations, driving reliability and performance while optimizing operational efficiency across complex technical environments. Data Center Facility Manger role acts as Amazon’s front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot mission-critical data center facility equipment including electrical support equipment such as stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAC units, centrifugal chillers, cooling towers/water chemical systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire suppression systems, building automation systems, and general facilities equipment. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24, 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States). Key job responsibilitiesOversee all aspects of the data center's critical physical infrastructure. Ensure that all work performed within the space is done to high quality and without impact to internal/external customers Manage teams of 24x7 engineering technicians in all facets of their career Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion Coordinates daily with a multitude of third-party vendors ensuring adherence to contracted SLAs Effectively and efficiently manage the operations budget and expenditures Routinely operate as the after-hour on-call Data Center Facility Manager for the data centers in the region. This will include responding to any issues within the data centers and managing the investigation, mitigation, and recovery of the issue(s)A day in the lifeWe are seeking an energetic Data Center Facility Manager to serve as a technical resource and leader within Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The Data Center Facility Manager will oversee operations and management of technicians responsible for routine and emergency services on a variety of critical systems such as: switch gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. They will assist in maintaining a high reliability and performance while keeping operating costs in facilities at a minimum. This equipment supports mission-critical servers and must maintain better than 99.999% uptime.About the team Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- High school or equivalent diploma- 4+ years of work in a management position with 5 or more direct reports experience- 5+ years of relevant work experience in a data center or other mission critical environment with knowledge in UPS, Generators, HVAC, Evaporators and other critical infrastructure OR 7+ years of Technical (Military/Trade School) training and/or experience Preferred Qualifications:- 5+ years of work in a management position with 5 or more direct reports experience- Advanced electrical or mechanical certifications (Bachelor's degree or higher in a relevant engineering discipline)- 7+ years of experience working in a data center or other mission critical environment with an emphasis on building and equipment operation- An excellent understanding of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAHU units- Strong verbal and written communication skills, technical writing or business justifications (white paper experience)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, OR, PDX170 - 129,200.00 - 193,000.00 USD annually

Job DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.As part of the global controls team, you will work with highly motivated experts and innovators in the data center industry. You will be responsible for troubleshooting, project management, and maintaining the building management system (BMS) and electrical power monitoring system (EPMS). Using Amazon leadership principles, you will develop new processes and standards while innovating in the controls space. AWS Data centers have multiple components such as generators, uninterruptible power sources, diesel generators, electrical switchgear, power distribution units, variable frequency drives, automatic/static transfer switches, chillers [air-cooled and water-cooled], pumps, cooling towers, heat exchangers, CRAHs, air economizers, etc. All these components have local control systems that interact with each other via open and/or proprietary communications protocols. The BMS is the primary method of control of all mechanical systems within a data center. The EPMS is the primary method of monitoring all electrical systems within a data center.Key job responsibilities• Train and assist internal customers and stakeholders with the creation, design, configuration, validation, installation, commissioning and operation of BMS and EPMS systems.• Provide technical assistance and support to operations during life cycle of the data center. • Review results and action items from the quarterly maintenances for BMS and EPMS and take actions to get them resolved. • Develop BMS & EPMS projects scope of work, schedule, budget, and level of efforts (LOE) to projects requested by customers and stakeholders. • Manage scope, schedule, finance and execution of BMS and EPMS improvement projects in AWS data centers. • Assist in procurement related activities including request for quotation/proposals, responding to request for information, review of vendors proposal and issuance of purchase orders. • Participate in AWS global on-call schedule to provide immediate BMS and EPMS technical support to in-service data centers. • Attend project related meetings, coordinate with project leaders and regularly report status to Controls and stakeholder’s management. • Support Controls projects related commissioning activities in the data centers. • Review, implement, troubleshoot and iterate on the controls sequence of operation (SOO) and provide necessary feedback to the design team. • Develop and modify controls logic programming and graphical user interfaces. • Manage multiple stakeholder deliverables, requirements and navigate challenging situations. • Financially manage BMS and EPMS service contracts.• Frequently visit (locally) assigned in-operation data centers to troubleshoot, meet customers, supervise vendor’s work to ensure compliance with the scope, design, SOO and applicable local codes.• Travel required: 50% to 75% travel to construction job sites across United States, Canada, and Latin American countries to support construction and data center product delivery. Must have valid passport, be able to obtain visas, and be able to meet travel, entry, and re-entry requirements for travel between the United States and destination countries.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.#DCCD_AMER Basic Qualifications:- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field- Experience carrying new design concepts through exploration, development, and into deployment or mass production- Experience in MS Excel, Word, and Windows Operating Systems- Experience with power management and power monitoring systems- 4+ years of general contractor and vendor management work (request for proposals, bidding, change orders, quality control, RFI/submittal tracking) associated with construction and project execution experience- Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or an equivalent engineering science plus 5+ years of relevant controls experience, OR 10+ years of relevant controls experience in lieu of a degree. Preferred Qualifications:- 5+ years of project management in data centers or comparable critical infrastructure experience- Knowledge of critical data center equipment- Knowledge of engineering documentation, electrical diagrams and standard operating procedures- Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, or OSHA- Experience in project management in data centers or comparable critical infrastructure- Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure- Experience reading and interpreting construction specifications and drawings for all domains- Master's degree in mechanical engineering, electrical engineering, material science, physics or equivalent, or MS degree- Experience designing, configuring, programming, installing, troubleshooting or servicing HVAC Controls or Electrical SCADA systems application specific controllers, software and networks.- Experiencing using common industrial communication protocols (MQTT, BACnet and/or MODBUS).- Demonstrated understanding of engineering documentation, electrical and mechanical diagrams, and standard operating procedures.- Ability to manage multiple stakeholder deliverables, requirements, and navigate difficult situations.- Experience designing data centers or critical MEP infrastructure- Registered as a Professional Engineer (PE), or certified Project Management Professional (PMP).- Prior AWS/Amazon experienceAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, IN, NEW CARLISLE - 111,300.00 - 186,100.00 USD annually

Job DescriptionThe Corporate Investigator is an individual contributor responsible for investigating reports of internal theft, vandalism, fraud, suspicious activity, and violations of company policy in a high-tech corporate environment. Reporting to the GI Regional Manager – AMER, this role utilizes technology, analysis, interviewing, and assessment techniques to protect and safeguard personnel, information, and assets. Investigations range from moderate to complex in nature, with collaboration on high-profile or sensitive matters. This is an on-site role with occasional travel.Key job responsibilities• Analyze CCTV video, access control systems, and other data collection capabilities to identify behaviors, root causes, locations, potential evidence, and person(s) involved• Organize, prioritize, and investigate multiple incidents as part of a managed caseload with overlapping deadlines and priorities• Collect, document, and preserve evidence (video, still images, documents, written notes) and maintain them within the investigations workflow and case adjudication process• Conduct interview of victims, witnesses, and persons of interest utilizing established interviewing techniques• Investigate threats from external sources and internal incidents including theft of assets/intellectual property, vandalism, and suspicious activity across the enterprise• Utilize a structured investigative workflow and case management system to track investigations, analyze trends, and identify root cause to mitigate loss• Demonstrate clear and precise written and verbal communication, including empathetic engagement during stressful and non-stressful situations• Actively participate in training and mentoring opportunities, seek feedback, and share knowledge with peers• Assist in compiling and publishing case management metricsA day in the lifeA typical day as a Corporate Investigator begins with reviewing your active caseload and prioritizing tasks based on urgency and complexity. You might start by reviewing CCTV footage related to a reported theft, then transition to conducting a witness/victim/person of interest interview for a separate fraud investigation. Throughout the day, you'll document findings in a case management system, collaborate with your regional team on emerging incidents, and consult with your Regional Manager on sensitive matters. You'll balance independent investigative work with team coordination, sharing insights, supporting peers on complex cases, and contributing to trend analysis that helps prevent future incidents. No two days are exactly alike, and the role requires adaptability, critical thinking, and a commitment to protecting people and assets across the enterprise.About the teamThe Enterprise Protection Program – Global Investigations (EPP-GI) team is a specialized unit within Corporate Security & Investigations dedicated to safeguarding personnel, information, and assets across the global enterprise. Operating across AMER, EMEA, and APAC regions, the team conducts investigations ranging from internal theft and fraud to external threats and policy violations. EPP-GI embraces continuous process improvement, innovation, and shared risk management, fostering a collaborative environment where investigators support one another and local stakeholders across global locations. The team values mentorship, professional development, and building strong partnerships both internally and with external industry groups. Basic Qualifications:- Bachelor's degree (or equivalent) in Criminology- Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field that involves conducting threat assessments, workplace investigations, and/or incident response- Experience designing and implementing investigative tactics, including interviewing and documentation- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams- Experience handling ambiguous or undefined challenges through strong problem solving abilities- Experience conducting corporate, product, and/or vendor investigations with increasing complexity- Foundational investigative and analytical skills specific to a corporate high-tech environment, including CCTV video review and preservation, an understanding of Chain of Custody, and knowledge of the methods of investigation Preferred Qualifications:- Experience in facility/corporate security management, law enforcement, risk management, legal, or related industries- Certified Fraud Examiner (CFE) or Professional Certified Investigator (PCI) certification- Experience managing investigations in a global organization; private sector experience preferred- Ability to identify security gaps and opportunities and develop appropriate mitigation recommendations and plans from a multidisciplinary perspective- Results-oriented professional with strong influencing and collaboration skills, comfortable working in a fast-paced environment- Experience with data analytics or trend analysis to identify patterns in security incidentsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Sunnyvale - 81,800.00 - 143,100.00 USD annuallyUSA, MA, BOSTON - 74,400.00 - 130,100.00 USD annuallyUSA, MA, Boston - 74,400.00 - 130,100.00 USD annuallyUSA, NY, New York - 81,800.00 - 143,100.00 USD annuallyUSA, TN, Nashville - 72,900.00 - 127,500.00 USD annuallyUSA, TX, Austin - 74,400.00 - 130,100.00 USD annuallyUSA, VA, Arlington - 74,400.00 - 130,100.00 USD annuallyUSA, WA, Seattle - 80,200.00 - 130,100.00 USD annually

Job DescriptionAWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and architecture guidance. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. Amazon Web Services is looking for a highly motivated Solutions Architect to help accelerate customer adoption. This is an excellent opportunity to join Amazon’s world class technical teams, working with some of the best and brightest engineers, architects and technical managers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies anywhere.As a Solutions Architect at AWS you will work directly with customers. We are looking for individuals who are motivated by the opportunity to work backwards from these customers' needs and help them gain competitive edge using AWS. As an experienced technologist and key member of the Account team you will help influence customers' architectural choices across broad use cases involving security, compute, storage networking as well as advanced scenarios involving serverless, analytics, and AI/ML.As a part of the role, you will provide exceptional technical design guidance and thought leadership. You will lead efforts to capture and share best-practice knowledge with the AWS solution architect community. You will also gain the opportunity to learn from, collaborate with, and educate some of the brightest technical minds in the industry today across the breadth of enterprise architecture.Key job responsibilitiesIn this role, you will have the opportunity to help shape and deliver on a strategy to build mind share and broad use of Amazon Web Services within large enterprises. Broad responsibilities will include: owning the technical engagement and ultimate success around specific implementation projects, working cross-organizationally to facilitate widespread use and adoption of the AWS platform, and developing a deep expertise in the AWS technologies as well as broad know-how around how applications and services are constructed using the AWS platform. The ideal candidate will possess customer facing, grit and technology skills that will allow them to represent AWS well within the customer’s environment and drive discussions with senior personnel regarding trade-offs, best practices, and risk mitigation. You should also have a demonstrated ability to think strategically about business, product, and technical challenges.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications:- 4+ years of design, implementation, or consulting in applications and infrastructures experience- 6+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- 10+ years of IT development or implementation/consulting in the software or Internet industries experience Preferred Qualifications:- Experience in a technical role within a sales organization- Experience migrating or transforming legacy customer solutions to the cloudAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, NY, New York - 169,000.00 - 228,600.00 USD annuallyUSA, VA, Arlington - 153,600.00 - 207,800.00 USD annually

Job DescriptionOur Senior Operations Managers are responsible for all budgetary, people development, and operations objectives. The Senior Operations Manager is responsible for all aspects of operations or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations, and building leadership bench strength within the Fulfillment Center.Responsibilities:• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.Additional Job Elements:• Lift and move totes up to 49 pounds each• Regular bending, lifting, stretching and reaching both below the waist and above the head• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length• Continual standing and/or walking an average of 5 miles daily• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation) Basic Qualifications:- Bachelor's degree or equivalent- 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment- Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.- Prior experience with performance metrics, process improvement and Lean techniques Preferred Qualifications:- Interest in long-term career development through assignments in multiple FCs across the nation- Degree in Engineering, Operations or related field and MBA preferred- Experience with a contingent workforce during peak seasons- Ability to handle changing priorities and use good judgment in stressful situationsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, TN, Charleston - 121,500.00 - 164,400.00 USD annually

Job DescriptionAs a Robotics Field Engineer at Amazon RIVR, you will be the critical link between our advanced robotics technology and real-world deployment. You will serve as Tier 2 technical support, acting as the primary interface for other Amazon teams when complex issues arise in the field. This role is designed for a technical problem-solver who excels at Root Cause Analysis (RCA) and enjoys the challenge of debugging hardware and software in live environments. Beyond troubleshooting, you will play a strategic role in our development cycle by providing real-world operational insights to our QA teams, ensuring our test cases reflect the unpredictable nature of the field.Key job responsibilities● Serve as the Tier 2 technical escalation point for field operations, interfacing directly with Amazon last-mile teams to resolve complex system issues.● Perform deep-dive Root Cause Analysis (RCA) on field failures to identify whether issues stem from hardware, software, or environmental factors.● Execute debugging and perform quick technical fixes to maintain a target ratio of 1 engineer to 5 robots.● Collaborate with QA Engineers to provide real-world input for the design of full-system test cases, ensuring field edge cases are captured.● Lead the operational readiness and optimization of RIVR's deployed robots, ensuring seamless integration across diverse sites.● Develop and maintain technical documentation, troubleshooting guides, and Service & Support SOPs for Field Technicians.● Act as the technical bridge to Product and Engineering teams, translating field-identified issues and RCA insights into structured requirements for the product roadmap.About the teamAmazon RIVR is a robotics company pioneering Physical AI through real-world doorstep delivery. Founded in 2024 as an ETH Zurich spin-off, RIVR developed wheeled-legged robots designed to operate in complex, unstructured environments such as stairs, gates, doors, and uneven urban terrain. We believe that achieving general physical intelligence requires solving real customer problems in the real world, where robots can learn from rich operational data at scale.Following our acquisition by Amazon in March 2026, we are continuing this mission with greater reach and speed. By combining custom robot hardware, onboard autonomy, and cloud-based coordination, Amazon RIVR is building the next generation of safe, reliable autonomous robots for last-mile delivery Basic Qualifications:- Experience in automating, deploying, and supporting large-scale infrastructure- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with Linux/Unix- 2+ years of robotics system components and controls experience- BA in Engineering (Robotics, Mechanical, Electrical), Computer Science, or a related technical field.- Proven experience working with ROS2 and robotics frameworks.- Hands-on experience troubleshooting real robot hardware and complex electromechanical systems.- Proven ability to navigate complex codebases and robot logs to perform systematic diagnostics on sensors, connectivity, and control systems. Preferred Qualifications:- Experience with distributed systems at scale- Prior experience in a Tier 2 or Tier 3 support role within robotics or industrial automation.- Experience with Amazon operations or similar last-mile delivery ecosystems.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, TX, AUSTIN - 129,200.00 - 174,800.00 USD annually

Job DescriptionOur Senior Operations Managers are responsible for all budgetary, people development, and operations objectives. The Senior Operations Manager is responsible for all aspects of operations or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations, and building leadership bench strength within the Fulfillment Center.Responsibilities:• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.Additional Job Elements:• Lift and move totes up to 49 pounds each• Regular bending, lifting, stretching and reaching both below the waist and above the head• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length• Continual standing and/or walking an average of 5 miles daily• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation) Basic Qualifications:- Bachelor's degree or equivalent- 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment- Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.- Prior experience with performance metrics, process improvement and Lean techniques Preferred Qualifications:- Interest in long-term career development through assignments in multiple FCs across the nation- Degree in Engineering, Operations or related field and MBA preferred- Experience with a contingent workforce during peak seasons- Ability to handle changing priorities and use good judgment in stressful situationsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, OH, NEW ALBANY - 135,000.00 - 182,700.00 USD annuallyUSA, OH, New Albany - 135,000.00 - 182,700.00 USD annually

Job DescriptionDo you like startups? Are you interested in cloud computing? Yes? We have a role you might find interesting.Startups are the large enterprises of the future. These young companies are founded by ambitious people who have a desire to build something meaningful and to challenge the status quo. To address underserved customers, or to challenge incumbents. They usually operate in an environment of scarcity: whether that’s capital, engineering resource, or experience. This is where you come in.The AWS Startup Solutions Architecture team is dedicated to working with these early stage startup companies as they build their businesses. We’re here to make sure that they can deploy the best, most scalable, and most secure architectures possible – and that they spend as little time and money as possible doing so.We are looking for technical builders who love the idea of working with early stage startups to help them as they grow. In this role, you’ll work directly with a variety of interesting customers and help them make the best (and sometimes the most pragmatic) technical decisions along the way. You’ll have a chance to build enduring relationships with these companies and establish yourself as a trusted advisor.As well as spending time working directly with customers, you’ll also get plenty of time to “sharpen the saw” and keep your skills fresh. We have more than 200+ services across a range of different categories and it’s important that we can help startups take advantages of the right ones. You’ll also play an important role as an advocate with our product teams to make sure we are building the right products for the startups you work with. And for the customers you don’t get to work with on a 1:1 basis you’ll get the chance to share your knowledge more broadly by working on technical content and presenting at events.Key job responsibilitiesEngage directly with startup customers to provide them with technical advocacy as they build their products in the cloud. Ensure that they are spending as little time and money as possible doing soCreate plans, in conjunction with other members of customer account teams, to define how you will help your customers with their cloud needsShare your technical knowledge broadly by participating in select, startup-focused, one-to-few and one-to-many sessions with larger groups of customersWork with other teams at AWS (e.g. marketing, training) to contribute to the creation of content that can be delivered to the broader startup community at scale (e.g. on-line videos, and other digital content)A day in the lifeAs a Startup Solutions Architect, you'll partner directly with co-founders and CTOs to architect scalable cloud solutions that accelerate their growth. Your day involves evaluating technical requirements across AI, containers, and serverless architectures, leading hands-on workshops with engineering teams, and designing migration strategies with Partners. You'll collaborate with field engineers and product teams to address critical startup challenges: removing scaling bottlenecks, optimizing costs while maintaining innovation velocity, and translating startup feedback into product improvements. Your strategic guidance helps startups overcome technical barriers, reduce time-to-market, and build resilient architectures that fuel their rocket ship trajectory.About the teamThe Canada Startup Solutions Architecture team works in collaboration with other teams such as sales, business development, and marketing. Our team members have diverse career backgrounds, including development engineers, machine learning specialists, and former CTOs. Let's create a new chapter in the history of Canadian startups together. Basic Qualifications:- 7+ years of IT development or implementation/consulting in the software or Internet industries experience- 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- 2+ years of design, implementation, or consulting in applications and infrastructures experience Preferred Qualifications:- Experience working within software development or Internet-related industries- Experience migrating or transforming legacy customer solutions to the cloud- Experience working with AWS technologies from a dev/ops perspectiveAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status. CAN, ON, Toronto - 115,100.00 - 166,900.00 CAD annually

Job DescriptionWe're seeking a talented Program Manager to own New Program Enablement across all new e-commerce programs at Whole Foods Market. This individual contributor role is the connective tissue across every new initiative the team launches—building the mechanisms, playbooks, and frameworks that allow programs to move faster, with fewer errors, and with greater consistency.You'll work across all major e-commerce initiatives including Grocery on Amazon Core, Grocery Pickup, automation, and more, ensuring that launch readiness, cross-functional alignment, and operational rigor are consistently applied regardless of program scope or complexity. This role is for someone who thrives on designing flexible systems, eliminating rework before it happens, and enabling others to execute with confidence in a fast-paced, ambiguous environment.Key job responsibilities- Launch Playbook Development: Build and maintain comprehensive launch playbooks that serve as the operating guide for every new e-commerce program. Ensure playbooks are actionable, adaptable, and adopted across functions.- Flexible Framework Design: Design and iterate on enablement frameworks that support various programs with very different goals, success criteria, and stakeholder maps. Build for flexibility without sacrificing rigor.- Launch Error Reduction: Proactively identify and eliminate sources of rework, missed steps, and recurring errors in the launch process. Develop mechanisms that catch issues before they impact timelines or program quality.- Cross-Functional Launch Readiness: Coordinate readiness across functions—product, tech, operations, merchandising, legal, and more—to ensure every team is aligned and ready to execute before launch.- Cross-Program Requirements Synthesis: Work with individual program owners to understand the unique goals of each initiative and synthesize shared or conflicting requirements into a clear, unified enablement plan.- Stakeholder Management: Partner with and influence stakeholders across levels and functions. Navigate complexity, build trust, and drive alignment without direct authority.- KPI Ownership & Performance Management: Track and report on launch performance metrics including time-to-launch, reduction in rework and defects, playbook adoption rate, stakeholder satisfaction, and number of programs successfully launched.- Data Analysis & Insights: Leverage SQL and Excel to analyze launch data, identify patterns, and surface insights that drive continuous improvement in enablement processes.- Process Optimization: Continuously evaluate and improve the enablement workflow. Implement scalable solutions that increase launch speed, reduce friction, and improve quality across the program portfolio.- Communication & Reporting: Communicate clearly and effectively both verbally and in writing. Provide regular performance updates to leadership on launch readiness, risks, and improvement opportunities.A day in the lifeA typical day in this role revolves around bridging strategy and execution across ecommerce operations. You might start the morning reviewing financial analyses and performance metrics, then shift into cross-functional meetings where you're aligning project timelines, budgets, and creative deliverables with stakeholder expectations. Much of the day involves communication—tailoring updates for different audiences, whether that's a one-on-one with a business partner, a presentation to internal leadership, or a response to an external customer. You're constantly navigating relationships across teams, influencing decisions without direct authority, and ensuring your projects stay on track financially and strategically. Throughout it all, you're keeping one eye on the bigger picture—checking that your team's work ladders up to broader organizational goals—while staying grounded in the details of WFM's product mix, supply base, and retail operations.About the teamThe E-Commerce Innovation team at Whole Foods Market is at the forefront of transforming how customers experience grocery shopping online. We're building the future of grocery e-commerce through initiatives spanning Grocery on Amazon Core, Grocery Pickup, automation, assortment selection, site merchandising, pricing and promotions, under the roof programs, and inbound supply chain optimization. Our team acts as the critical enablement layer for large-scale initiatives across the organization, ensuring seamless operationalization and cross-program support. Basic Qualifications:- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams Preferred Qualifications:- Experience building processes, project management, and schedules- Experience of Six Sigma/ Lean analytical techniques- Experience defining program requirements and using data and metrics to determine improvements- Experience in leading large, cross functional projectsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, TX, AUSTIN - 74,200.00 - 129,800.00 USD annually

Job DescriptionAmazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. We have data center locations in the U.S., Europe, Singapore, and Japan, and customers across all industries.Custom SoCs (System on Chip) live at the heart of AWS Machine Learning servers. As a member of the Cloud-Scale Machine Learning Acceleration team you’ll be responsible for the design and optimization of hardware in our data centers including AWS Inferentia, our custom designed machine learning inference datacenter server. Our success depends on our world-class server infrastructure; we’re handling massive scale and rapid integration of emergent technologies. We’re looking for an ASIC Design Eengineer to help us trail-blaze new technologies and architectures, while ensuring high design quality and making the right trade-offs.Key job responsibilitiesAs an ASIC Design Engineer, you will:• Develop and implement high-performance, area and power-efficient RTL designs to meet project specifications and targets• Conduct in-depth analysis of designs, microarchitectures, and architectures to optimize trade-offs between features, power consumption, performance, and area requirements• Create microarchitectures, implement SystemVerilog RTL, and deliver synthesis and timing-clean designs with appropriate constraints• Execute lint and clock domain crossing quality checks to ensure design integrity• Collaborate closely with cross-functional teams, including architects, fellow designers, verification specialists, pre- and post-silicon validation teams, and synthesis, timing, and back-end expertsThe ideal candidate will have a strong background in ASIC design, proficiency in SystemVerilog, and excellent analytical and problem-solving skills. Experience with high-performance and power-efficient designs is highly desirable.You will thrive in this role if you:- Have a "Learn and Be Curious" mindset- Have familiarity with key components such as interconnects, DMAs, Memory sub-systems, accelerator engines, debug and system level architectures- Have a strong drive to innovate, explore new solutions, and contribute to the company's intellectual property through patentsAbout the teamInclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.We are open to hiring candidates to work out of one of the following locations:Cupertino, CA, USA | Austin, TX, USA Basic Qualifications:- Bachelor's degree in Electrical Engineering or a related field- Experience identifying bugs in architecture, algorithms, functionality, and performance with strong overall debugging skills- Experience verifying at multiple levels of logic from IP blocks to SoCs to full system testing Preferred Qualifications:- Master's degree in Electrical or Communications Engineering or a related field- Experience with formal verification techniques including abstraction and end-to-end checking- Experience with ARM and various DSP ISAs- Experience with current and upcoming RF standards in cellular (4G/5G NR), WiMAX, 802.11ad, microwave backhaul, or related broadband wireless standards- Experience with industry standard tools and scripting languages (Python or Perl) for automationAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Cupertino - 157,300.00 - 212,800.00 USD annually

Job DescriptionWe are seeking a Senior Solutions Architect to join AWS's Media, Entertainment, Games & Sports vertical. This role will focus on helping studio, post-production, and content creation customers adopt AI services and architectures to transform their creative and operational workflows.The ideal candidate combines deep hands-on experience with AI/ML with a strong understanding of how content is made in Hollywood from development through post-production and distribution. You will be the bridge between AWS AI capabilities and the real-world challenges facing studios, VFX houses, and content creators.Key job responsibilities-Serve as a trusted technical advisor to major studio and content creation customers on GenAI adoption strategies-Design and architect solutions leveraging cloud solutions for media workflows (script analysis, content generation, VFX pipeline automation, metadata enrichment, dubbing/localization, etc.)-Build and deliver proof-of-concept implementations, reference architectures, and technical content tailored to studio audiences-Partner with AWS service teams to shape the product roadmap based on customer feedback-Collaborate with Account Solutions Architects and Account Managers to identify and progress solutions that deliver value to customers-Present at industry events and create thought leadership content-Contribute to internal enablement and upskilling peers on M&E workflow solutions-Engage with partner ISVs and SIs in building solutionsA day in the lifeAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- 3+ years of design, implementation, or consulting in applications and infrastructures experience- 2+ years of practical machine learning experience- Knowledge of video production crews, live streaming technologies, studio workflows, edit and post- production techniques, production calendars and staffing- Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience- 3+ years working directly with studios, post-production facilities, VFX companies, or media technology vendors- Excellent communication skills - ability to present complex technical concepts to both engineering teams and creative executives Preferred Qualifications:- Cloud Technology Certification (such as Solutions Architecture, Cloud Security Professional or Cloud DevOps Engineering)- Direct experience with large language models (LLMs), diffusion models, or multimodal foundation models in production settings- Familiarity with Amazon Bedrock, SageMaker, or similar managed AI/ML platforms- Experience with media-specific AI use cases: automated QC, content analysis, synthetic media generation, AI-assisted editing, intelligent metadata tagging, virtual production- Understanding of media standards and formats- Track record of thought leadership - published papers, conference talks, patents, or open-source contributionsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Culver City - 153,600.00 - 207,800.00 USD annually

Job DescriptionWork hard, have fun and make history with Amazon Web Services (AWS) Security Team! AWS Security is seeking a dedicated, resourceful, and customer-obsessed Executive Assistant to support our ADC Security Team. This exciting role requires superior attention to detail, the ability to meet tight deadlines, great organizational skills, and the ability to juggle multiple critical requests.A high level of integrity and discretion in handling confidential information, and professionalism in dealing with senior professionals inside and outside the company is important. The successful candidate will possess the ability to complete complex tasks and projects quickly with little to no guidance, react with appropriate urgency to situations that require a quick turnaround, and take effective action without having to know the total picture. The position requires the capacity to work successfully in a team environment while keeping abreast of business objectives, standards, and related information in order to maintain a comprehensive awareness of the organization.This position requires that the candidate selected be a US Citizen.Key job responsibilities• Manage complex calendars and detailed scheduling with diplomacy and discretion.• Coordinate and plan domestic and international travel, including preparing trip agendas and local logistics.• Organize, execute, and assist with team activities such as directs' meeting agendas, on-sites/off-sites, all-staff meetings, etc.• Manage the team's space planning in cross-collaboration with business partners; manage seat assignments and ensure efficient workspace allocation across teams.• Provide Exec preparation, including detailed coordination of reading materials and background information to ensure executive readiness for daily events.• Track and help drive completion of key deliverables and follow up on outstanding items.• Complete expense reports, purchase orders, and manage corporate card purchases; participation in budget planning and tracking as needed.• Serve as liaison between leadership and team members across multiple geographic regions.• Organize, prioritize and appropriately handle time-sensitive, confidential information and ensure action required is addressed in a timely manner.• Timely response and appropriate escalation as security events occur.• Manage other core administrative activities (space planning, new-hire onboarding, organizational charts, supply ordering) • Act as a resource to partner with other assistants throughout the AWS Security team and across the rest of the company.• Have fun at work and help others do the same.About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications:- 5+ years of senior level leadership support, or 3+ years of Amazon experience- High school or equivalent diploma- Experience with Microsoft Office products and applications- Experience with executive level calendar management- Experience with domestic or international travel coordination, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround- Experience designing processes to maximize efficiency Preferred Qualifications:- 7+ years of senior level leadership support experience- Experience leading process improvements- Experience in a fast-paced, high-tech company- Experience with end-to-end project managementAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, TX, Austin - 74,200.00 - 129,800.00 USD annually

Job DescriptionWe are seeking a highly technical QA Engineer to lead the end-to-end quality strategy for our robotic systems. In this role, you aren't just checking boxes; you are designing the full-system test architecture (covering both hardware and software) and automating the validation process. You will oversee the execution of these tests, working closely with Field Technicians and Test Support Engineers to ensure high-quality data collection and reporting.As the bridge between the field and product development, you will transform feedback from our Field Engineers into robust, automated test suites that ensure our robots meet the highest standards of safety and reliability.Key job responsibilities● Design and architect comprehensive full-system test cases encompassing hardware-in-the-loop (HIL), software-in-the-loop (SIL), and functional safety.● Automate test plans to drive efficiency and scalability across our global testing sites (Zurich, Austin, and beyond).● Oversee the execution of test plans by Field Technicians and Test Support Engineers, providing the technical guidance they need to report results accurately.● Synthesize technical input from Field Engineers and Product teams to align testing strategies with real-world failure modes and business goals.● Reproducing complex bugs discovered in the field in a testing controlled setup, prioritizing them for the engineering team based on severity and operational impact.● Document hardware and software test results and provide clear, actionable reports to the engineering team● Continuously "raise the bar" for internal testing standards, ensuring the team levels up in technical knowledge and execution.About the teamAmazon RIVR is a robotics company pioneering Physical AI through real-world doorstep delivery. Founded in 2024 as an ETH Zurich spin-off, RIVR developed wheeled-legged robots designed to operate in complex, unstructured environments such as stairs, gates, doors, and uneven urban terrain. We believe that achieving general physical intelligence requires solving real customer problems in the real world, where robots can learn from rich operational data at scale.Following our acquisition by Amazon in March 2026, we are continuing this mission with greater reach and speed. By combining custom robot hardware, onboard autonomy, and cloud-based coordination, Amazon RIVR is building the next generation of safe, reliable autonomous robots for last-mile delivery. Basic Qualifications:- 4+ years of quality assurance engineering experience- Experience in automation testing- Experience as QA lead on medium to large sized projects- Experience in UI and API automation testing (Selenium/SOAPUI)- Experience troubleshooting and debugging technical systems, or experience that includes strong analytical skills, attention to detail, and effective communication abilities- 4+ years of experience in QA Engineering, specifically within robotics, autonomous systems, or complex hardware-software integration.- Demonstrated ability to write and maintain automated test scripts (Python preferred).- Strong understanding of modern software development lifecycles and how they apply to physical robotic hardware. Preferred Qualifications:- Experience with at least one automated test framework like Selenium or Appium- Experience in gathering test requirements to create detailed test plans and defining quality metrics to measure product quality- Experience with test plan development, building the necessary test bench infrastructure, developing tests and verifying the design- Expertise across the full robotics stack (sensors, perception, localization, navigation, and control).- Experience with automation tools and frameworks specifically designed for robotics (e.g., Isaac Gym, Gazebo, Foxglove, or custom HIL rigs).- Background in last-mile delivery or autonomous vehicle regulatory compliance.- Reinforcement learning experienceAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, TX, AUSTIN - 113,900.00 - 160,000.00 USD annually

Job DescriptionAs a Robotics Field Engineer at Amazon RIVR, you will be the critical link between our advanced robotics technology and real-world deployment. You will serve as Tier 2 technical support, acting as the primary interface for other Amazon teams when complex issues arise in the field. This role is designed for a technical problem-solver who excels at Root Cause Analysis (RCA) and enjoys the challenge of debugging hardware and software in live environments. Beyond troubleshooting, you will play a strategic role in our development cycle by providing real-world operational insights to our QA teams, ensuring our test cases reflect the unpredictable nature of the field.Key job responsibilities● Serve as the Tier 2 technical escalation point for field operations, interfacing directly with Amazon last-mile teams to resolve complex system issues.● Perform deep-dive Root Cause Analysis (RCA) on field failures to identify whether issues stem from hardware, software, or environmental factors.● Execute debugging and perform quick technical fixes to maintain a target ratio of 1 engineer to 5 robots.● Collaborate with QA Engineers to provide real-world input for the design of full-system test cases, ensuring field edge cases are captured.● Lead the operational readiness and optimization of RIVR's deployed robots, ensuring seamless integration across diverse sites.● Develop and maintain technical documentation, troubleshooting guides, and Service & Support SOPs for Field Technicians.● Act as the technical bridge to Product and Engineering teams, translating field-identified issues and RCA insights into structured requirements for the product roadmap.About the teamAmazon RIVR is a robotics company pioneering Physical AI through real-world doorstep delivery. Founded in 2024 as an ETH Zurich spin-off, RIVR developed wheeled-legged robots designed to operate in complex, unstructured environments such as stairs, gates, doors, and uneven urban terrain. We believe that achieving general physical intelligence requires solving real customer problems in the real world, where robots can learn from rich operational data at scale.Following our acquisition by Amazon in March 2026, we are continuing this mission with greater reach and speed. By combining custom robot hardware, onboard autonomy, and cloud-based coordination, Amazon RIVR is building the next generation of safe, reliable autonomous robots for last-mile delivery Basic Qualifications:- Experience in automating, deploying, and supporting large-scale infrastructure- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with Linux/Unix- 2+ years of robotics system components and controls experience- BA in Engineering (Robotics, Mechanical, Electrical), Computer Science, or a related technical field.- Proven experience working with ROS2 and robotics frameworks.- Hands-on experience troubleshooting real robot hardware and complex electromechanical systems.- Proven ability to navigate complex codebases and robot logs to perform systematic diagnostics on sensors, connectivity, and control systems. Preferred Qualifications:- Experience with distributed systems at scale- Prior experience in a Tier 2 or Tier 3 support role within robotics or industrial automation.- Experience with Amazon operations or similar last-mile delivery ecosystems.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, TX, AUSTIN - 129,200.00 - 174,800.00 USD annually