Amazon

Job DescriptionAmazon Web Services (AWS) serves customers and developers who rely on storage, compute, and our other service capabilities. Our customers trust us to handle their data with air-tight security measures, which is something that we guarantee.AWS is growing rapidly, and we are looking for a Data Center Security Manager (DSM) to join our expanding Infrastructure Operations team, who will help manage and improve site security operations in our data centers.About the teamAWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications:- 2+ years of overseeing security operations and working with security vendors/contractors experience Preferred Qualifications:- Experience with physical security best practices which includes the application of physical security systems, investigation techniques and management of contract security guardsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon Web Services (AWS) serves customers and developers who rely on storage, compute, and our other service capabilities. Our customers trust us to handle their data with air-tight security measures, which is something that we guarantee.AWS is growing rapidly, and we are looking for a Data Center Security Manager (DSM) to join our expanding Infrastructure Operations team, who will help manage and improve site security operations in our data centers.About the teamAWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications:- 2+ years of overseeing security operations and working with security vendors/contractors experience Preferred Qualifications:- Experience with physical security best practices which includes the application of physical security systems, investigation techniques and management of contract security guardsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionBuild the systems that deliver billions of personalized ad impressions daily — combining large-scale distributed services, LLMs, and innovative shopper experiences to help brands connect with customers during their most inspired shopping moments. You'll work on forward-thinking projects that impact both Amazon's architecture and business at massive scale.The Conversational Ad Experiences team within Sponsored Products and Brands is making Amazon the best-in-class destination for shoppers to discover, engage, and build affinity with brands and products. We deliver visually appealing, inspiring, and relevant sponsored shopping content that helps advertisers — big or small — reach potential customers during their research and consideration stages. Our distributed ad serving services operate at low latency and high scalability, serving both billions of Amazon shoppers and millions of advertisers worldwide. We're only getting started.Key job responsibilities- Design, develop, and operate large-scale distributed services capable of processing millions of requests daily with low latency and high availability- Leverage LLMs and Generative AI to solve complex problems and deliver personalized, contextually relevant ad experiences- Partner with engineering, science, and business teams to design, implement, and launch new shopper-facing ad experiences- Collaborate with senior SDEs and Principal Engineers on architecture and system design for high-impact, strategic projects- Build and optimize ad serving infrastructure that scales to serve billions of impressions across Amazon pages worldwide- Write high-quality, maintainable code and drive operational excellence through monitoring and continuous improvementAbout the teamThe Sponsored Products and Brands (SPB) team at Amazon Ads is re-imagining the advertising landscape through generative AI technologies, revolutionizing how millions of customers discover products and engage with brands across Amazon.com and beyond. We are at the forefront of re-inventing advertising experiences, bridging human creativity with artificial intelligence to transform every aspect of the advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to developing responsible and intelligent AI technologies that balance the needs of advertisers, enhance the shopping experience, and strengthen the marketplace. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising. Basic Qualifications:- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience- 1+ years of Object Oriented Design experience- Experience programming with at least one software programming language Preferred Qualifications:- 4+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalent- Knowledge of Machine Learning and LLM fundamentals, including transformer architecture, training/inference lifecycles, and optimization techniquesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, SEATTLE - 143,700.00 - 194,400.00 USD annually

Job DescriptionOur WW Operations network delivers millions of packages and smiles to Amazon customers every day. We're looking for motivated, customer-focused leaders who want to join a site that's building something different.IGQ9 isn't just running a sort center — we're growing it into something more. We actively pursue AI-driven innovation to solve operational problems, empower our teams to Think Big on projects with site and regional impact, and challenge the status quo of what a building at our scale can become. If you want to operate and build, this is the role.As an Operations Manager, you will lead and develop a team of salaried and hourly talent. You'll be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in ensuring customer orders are delivered at the right time, to the right location.About the Operation: Our workflow has three major components: First mile (where the product is housed and ready for order), Middle mile (where the order is hauled to your area), and Last mile (when the product is delivered to the customer's door). All workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Key Responsibilities:Support, mentor, and motivate your salaried and hourly workforceLead large-scope projects with site and regional impact — we expect our OMs to own initiatives that push the building forward, not just maintain itIdentify and pilot AI and automation solutions that improve safety, quality, and efficiencyBuild and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balanceManage safety, quality, productivity, and customer delivery promisesCollaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop plans to meet business objectivesContribute to a culture where innovation is expected and growing the operation beyond its current state is everyone's jobPhysical Requirements:Lift up to 49 pounds and frequently push, pull, squat, bend, and reachStand/walk for up to 12 hours during shiftsWork in an environment where the noise level varies and can be loudWork in an environment subject to variable temperatures and weather (includes outside loading departments)Continuously climb and descend stairs (applies to sites with stairs)Growth: Our fulfillment network launches new Operations sites every year, providing various opportunities for professional growth. At IGQ9, we also invest in growing leaders who want to shape a building's trajectory — not just manage its current state. We hire Operations Managers based on location preference and the business' current openings. Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Key Responsibilities and Job Elements: - Support, mentor, and motivate your salaried and hourly workforce - Lead large-scope projects with site and regional impact - Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance - Manage safety, quality, productivity, and customer delivery promises - Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives - Lift up to 49 pounds and frequently push, pull, squat, bend, and reach - Stand/walk for up to 12 hours during shifts - Work in an environment where the noise level varies and can be loud - Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments) - Continuously climb and descend stairs (applies to sites with stairs) Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business’ current openings. Key job responsibilitiesPartner with site leadership to identify Think Big opportunities that improve associate experience, reduce cost, or increase throughput beyond current operational designOwn and drive continuous improvement initiatives using AI tools, automation, and data analytics to challenge legacy processesDevelop and present business cases for technology pilots and process innovations to regional leadershipCoach and grow front-line leaders into future OMs — actively build a leadership pipeline, not just manage the current rosterServe as a bridge between corporate innovation programs and floor-level execution, translating new tools into practical adoptionLead cross-functional kaizens and working backwards sessions to solve systemic problems rather than treating symptomsOwn labor strategy for your shift — not just executing a plan handed to you, but proactively shaping headcount, flex, and VTO decisions based on real-time dataChampion a culture of experimentation where associates feel empowered to surface ideas and test improvements without fear of failureAbout the teamIGQ9 is a sort center in DeKalb, IL, that's still writing its story. We're a newer site that launched with a growth mindset — our leadership team actively pursues AI innovation, challenges legacy processes, and treats every peak as a chance to get sharper. We run lean, move fast, and expect our managers to build, not just operate. If you want a role where you shape the culture and trajectory of a building rather than inherit someone else's, this is it. We're growing into more than a sort center — and we need leaders who want to grow with us. Basic Qualifications:- 3+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications:- 1+ years of performance metrics, process improvement or lean techniques experience- Experience working with data and analytics- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in software development- Experience using strong customer service, communication, and interpersonal skills, or experience that includes strong analytical skills, attention to detail, and effective communication abilities- 5+ years of exceeding quota and key performance metrics experience- Bachelor's degree in Engineering, Operations, Supply Chain/Logistics, or a related field- Experience in manufacturing, process, or industrial engineering- Experience managing a team of 2+ salaried employees and 70+ indirect employees- Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, IL, Dekalb - 91,000.00 - 136,500.00 USD annually

Job DescriptionDevenez Responsable des Opérations chez Amazon et mettez votre expérience au service de notre mission : orchestrer les opérations d'un centre de distribution ultramoderne pour garantir la satisfaction de millions de clients. Dans ce rôle stimulant où chaque décision compte, vous vivrez l'excitation quotidienne de piloter des opérations à grande échelle tout en gérant des technologies de pointe. Vous serez un véritable moteur de transformation, contribuant à repousser toujours plus loin les limites de notre performance opérationnelle au sein du réseau européen.Key job responsibilitiesPromouvoir une culture de sécurité exemplaire, en faisant de la santé et la sécurité des équipes notre priorité absolue• Fédérer et faire grandir une équipe composée de responsables d'équipe (cadres expérimentés et en début de carrière), en créant un environnement où l'innovation et le développement des talents sont au cœur de votre management• Piloter la performance de votre périmètre avec une vision stratégique, en optimisant les processus de réception, stockage, préparation et expédition des commandes• Concevoir et déployer des initiatives d'amélioration continue à grande échelle, en vous appuyant sur votre expertise et l'analyse approfondie des données• Être moteur de l'innovation dans les processus logistiques et contribuer activement au partage des meilleures pratiques au sein du réseau de centres de distribution AmazonA day in the lifeCe rôle est un véritable tremplin au sein d'Amazon. Selon vos aspirations, vous pourrez évoluer vers des responsabilités plus importantes dans nos opérations, saisir des opportunités dans d'autres pays de notre réseau international, ou encore vous orienter vers des fonctions transverses - voire combiner ces différentes possibilités. Cette liberté de construire votre parcours, couplée à notre vitesse d'apprentissage et notre échelle d'impact, sont particulièrement valorisées, tant pour progresser au sein d'Amazon que pour saisir à l'avenir des opportunités prestigieuses en externe.Le poste à pourvoir suit le rythme des équipes opérationnelles, avec des horaires en rotation. Rejoindre Amazon aujourd'hui, c'est donner un véritable coup d'accélérateur à votre carrière. Dès votre arrivée, vous bénéficierez d'un parcours d'intégration complet, en France et à l'international, et serez accompagné(e) par des mentors expérimentés. Nos programmes de développement et l'exposition à des défis complexes dans un environnement en forte croissance vous permettront d'acquérir rapidement de nouvelles compétences.About the teamLes centres de distribution (Fulfillment Centers) sont au cœur de notre promesse client. Grâce à des technologies de pointe et des processus innovants, nos équipes assurent la réception, le stockage, la préparation et l'expédition de millions de produits chaque jour. Nous développons un réseau logistique à la pointe de l'innovation, alliant automatisation, algorithmes et expertise humaine pour garantir une efficacité maximale. Basic Qualifications:- Diplôme d'ingénieur, d'école de commerce ou d'université- Expériences en management de cadres aux profils variés- Expérience en analyse de données- Capacité à communiquer en français et en anglais (oral et écrit) Preferred Qualifications:- Les compétences dites « souhaitables » vous aideront à tirer votre épingle du jeu mais elles ne sont pas nécessaires pour postuler à une offre chez Amazon. Si vous possédez toutes les compétences requises listées précédemment, contactez-nous sans plus tarder.- Connaissance des techniques Lean, Six Sigma et Kaizen- Connaissance d’un autre environnement logistique- Bonne maîtrise de la suite MS Office (Word, Excel, Outlook) dans un environnement professionnel- Chez Amazon, nous valorisons votre expertise et vous offrons l'opportunité d'accélérer votre carrière. Si vous êtes prêt(e) à avoir un impact majeur dans une entreprise en constante évolution, à développer les leaders de demain tout en continuant votre propre développement, rejoi gnez-nous pour écrire le prochain chapitre de votre carrière ! Votre avenir commence ici ! Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'œuvre diversifiée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.- Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionDevenez Responsable d'Équipe Logistique chez Amazon et mettez votre expérience au service de notre mission: garantir le traitement efficace et rapide des commandes de millions de clients. Dans ce rôle stimulant où chaque décision compte, vous vivrez l'excitation quotidienne de piloter des opérations à grande échelle dans nos centres logistiques ultramodernes. Vous serez un véritable moteur de transformation, contribuant à repousser toujours plus loin les limites de notre performance opérationnelle au sein du réseau européen.Key job responsibilities• Promouvoir une culture de sécurité exemplaire, en faisant de la santé et la sécurité des équipes notre priorité absolue • Fédérer et faire grandir une équipe de 100 à 200 collaborateurs, en créant un environnement où l'innovation et le développement des talents sont au cœur de votre management • Piloter la performance de votre périmètre avec une vision stratégique, en optimisant les processus de réception, stockage, préparation ou expédition des commandes • Concevoir et déployer des initiatives d'amélioration continue à grande échelle, en vous appuyant sur votre expertise et l'analyse approfondie des données • Collaborer avec le réseau international d'Amazon pour partager les meilleures pratiques et porter des projets stratégiquesA day in the lifeRejoindre Amazon aujourd'hui, c'est donner un véritable coup d'accélérateur à votre carrière. Dès votre arrivée, vous bénéficierez d'un parcours d'intégration complet, en France et à l'international, et serez accompagné(e) par des mentors expérimentés. Nos programmes de développement et l'exposition à des défis complexes dans un environnement en forte croissance vous permettront d'acquérir rapidement de nouvelles compétences.Ce rôle est un véritable tremplin au sein d'Amazon. Selon vos aspirations, vous pourrez évoluer vers des responsabilités plus importantes dans nos opérations, saisir des opportunités dans d'autres pays de notre réseau international, ou encore vous orienter vers des fonctions transverses - voire combiner ces différentes possibilités. Cette liberté de construire votre parcours, couplée à notre vitesse d'apprentissage et notre échelle d'impact, sont particulièrement valorisées, tant pour progresser au sein d'Amazon que pour saisir à l'avenir des opportunités prestigieuses en externe.About the teamLes centres de distribution (Fulfillment Centers) sont au cœur de notre promesse client. Grâce à des technologies de pointe et des processus innovants, nos équipes assurent la réception, le stockage, la préparation et l'expédition de millions de produits chaque jour. Nous développons un réseau logistique à la pointe de l'innovation, alliant automatisation, algorithmes et expertise humaine pour garantir une efficacité maximale. https://www.youtube.com/embed/9kcye8-0CoE Basic Qualifications:- • Diplôme d'ingénieur, d'école de commerce ou d'université- • Expérience en management d'équipes importantes- • Expérience en analyse de données- • Capacité à communiquer en français et en anglais (oral et écrit) Preferred Qualifications:- Les compétences dites « souhaitables » vous aideront à tirer votre épingle du jeu mais elles ne sont pas nécessaires pour postuler à une offre chez Amazon. Si vous possédez toutes les compétences requises listées précédemment, contactez-nous sans plus tarder.- Connaissance des techniques Lean, Six Sigma et Kaizen- Connaissance d’un autre environnement logistique- Bonne maîtrise de la suite MS Office (Word, Excel, Outlook) dans un environnement professionnel- Chez Amazon, nous valorisons votre expertise et vous offrons l'opportunité d'accélérer votre carrière. Si vous êtes prêt(e) à avoir un impact majeur dans une entreprise en constante évolution, à développer les leaders de demain tout en continuant votre propre développement, rejoignez-nous pour écrire le prochain chapitre de votre carrière ! Votre avenir commence ici ! Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'œuvre diversifiée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.- Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionEstamos buscando Técnicos/as de operación para respaldar los centros de datos de colocación. Como Técnico/a de operaciones, tendrás la oportunidad de ser responsable de supervisar el mantenimiento de todos los equipos eléctricos, mecánicos y de seguridad dentro del centro de datos. Podrás apoyar a Amazon con tu experiencia y conocimientos técnicos dentro de los centros de datos de colocación.Los/las Técnicos/as de operaciones también tienen la tarea de impulsar la innovación y reducir los costos operativos en las instalaciones. Son el primer punto de contacto para resolver problemas eléctricos y mecánicos que afectan la disponibilidad del centro de datos. Este equipo incluye, pero no se limita a generadores diésel de reserva y sistemas de combustible relacionados, tableros/interruptores, UPS, STS´S, FPC´S PDU, DAHU, CRAHU, CRAC, bombas, motores, VFD, ENFRIADORES y sistemas de automatización de edificios.About the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)- Knowledge of generic mechanical room infrastructure such as chillers, cooler units, and fan controls- 1+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience- Associate's degree, Bachelor's degree or equivalent years of experience within mechanical or electrical area Preferred Qualifications:- Experience leading and managing operations of critical facilities which require in-depth knowledge in electrical, mechanical, and control systems- 1+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionWe’re seeking for an experienced Process Assistant to join the team at our Fulfillment Center in Dandenong on a Sunday to Wednesday day shift.The Process Assistant will support the Area Manager, and will hold responsibilities specific to receive, stow, pick, pack or ship.Key job responsibilities:- Support and work in other departments as required,- Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties,- Providing coverage for Area Managers,- Providing policy follow-up, attendance tracking (duties do not extend to discipline),- Tracking and reporting of ATS/labor hours,- Assisting the floor as an associate resource, training associates and verifying SOP compliance, - Ensuring successful area performance, through tracking, reporting and feedback of associate performance,- Participating in Operational Excellence initiatives in some capacity,- Fully understanding workflow and daily production goals,- Assisting in keeping work area clean and organised, - Identifying and addressing safety hazards within the work area,- Coaching associates to work safely at all times - Referring all job injuries immediately to area manager. Basic Qualifications:- Previous experience leading teams- Experience working within a similar field (manufacturing/distribution/warehousing/large retail)- Excellent written and verbal communication and interpersonal skills to coach, train and assist team members- Availability to work 38 hours+/week, and overtime as required- Experience working with computers and Microsoft Office (Outlook, Word, Excel) Preferred Qualifications:- Leadership experience directly managing others- Comfortable in lifting up to 16 kilos, stand/walk for up to 10-12 hours, and be able to frequently push, pull, squat, bend and reach, all with or without reasonable accommodation- Experience with performance metrics and lean process improvementAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon Web Services is seeking a results-driven Sr. Account-Based Marketing (ABM) Manager to design and execute high-impact ABM programs for enterprise customers within a designated field territory. This role combines strategic thinking with hands-on execution to drive measurable business outcomes through targeted marketing initiatives.The Account-Based Marketing Manager will own the end-to-end execution of territory ABM programs, working backwards from customer needs to create data-driven, multi-channel campaigns that accelerate pipeline and revenue growth. This role requires strong project management skills, analytical capabilities, and the ability to influence cross-functional stakeholders.Key job responsibilitiesKey Responsibilities:• Design and execute territory-specific ABM campaigns (1:1, 1:few) that align with global frameworks and drive measurable business impact• Build and maintain strong relationships with sales teams to understand account priorities and translate them into effective marketing programs• Analyze customer data, buying signals, and market trends to inform campaign strategy and optimization• Create and implement multi-channel programs (events, digital, direct) that deliver personalized customer experiences• Partner with regional marketing teams to ensure ABM programs complement broader field marketing efforts• Drive operational excellence through standardized processes, documentation, and best practices• Track and report on program performance, using data to optimize and scale successful approaches• Manage program budgets effectively, demonstrating frugality while maximizing impact• Collaborate with global ABM community to share learnings and adopt proven practicesA day in the lifeSuccess Measures:• Pipeline influence and revenue contribution from ABM accounts• Account engagement metrics and program ROI• Sales team satisfaction scores• Program execution quality and timeliness• Process improvement and best practice contributionsAbout the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:- 5+ years of professional non-internship marketing experience- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs- Experience in a business-to-business (B2B) environment, high-tech products/services Preferred Qualifications:- MBA- Experience with ABM platforms (6sense, Demandbase, etc.) and marketing analytics tools- 7+ years of developing and managing acquisition marketing or channel programs experienceAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, NY, New York - 130,000.00 - 185,000.00 USD annuallyUSA, TX, Austin - 118,200.00 - 160,000.00 USD annuallyUSA, WA, Seattle - 118,200.00 - 160,000.00 USD annually

Job DescriptionWe are seeking a dynamic and results-driven Country Leader to spearhead our Ultrafast Delivery Operations in Brazil. This strategic leadership role will be responsible for defining, developing, and executing Ultrafast Delivery initiatives while managing end-to-end operations across the country.Position Overview:As the Senior Program Manager for Ultrafast Delivery Operations, you will drive the strategy and execution of our ultrafast delivery services, ensuring operational excellence and market leadership in Brazil. You will build and lead high-performing teams while working closely with cross-functional stakeholders to drive innovation and operational efficiency.Core Competencies:• Bias for Action: Ability to act decisively and execute quickly in a fast-paced environment• Ownership: Takes full responsibility for results and demonstrates strong accountability• Dive Deep: Strong analytical skills with attention to details and metrics• Leadership: Proven ability to hire, develop, and retain top talent• Innovation: Track record of implementing creative solutions and driving continuous improvement• High Standards: Demonstrates commitment to operational excellence Key job responsibilitiesKey Responsibilities:• Develop and execute comprehensive strategies aligned with business objectives and market demands• Lead and scale operations across multiple locations, ensuring consistent service quality and customer satisfaction• Build, mentor, and develop high-performing teams while fostering a culture of excellence and innovation• Drive operational improvements through data-driven decision making and process optimization• Collaborate with retail partners, operations teams, and global stakeholders to implement best practices• Manage P&L responsibilities while ensuring sustainable growth and profitability• Identify and execute opportunities for innovation and operational efficiency• Navigate complex stakeholder relationships across retail, operations, and support functions Basic Qualifications:- Bachelor's degree- Experience defining program requirements and using data and metrics to determine improvements- Experience defining and executing program requirements- Experience working cross functionally with tech and non-tech teams- Speak, write, and read fluently in English, and have the ability to take direction in English Preferred Qualifications:- Experience working with, presenting to and influencing senior executives up to VP levelOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon strives to be Earth's most customer-centric company, where customers can find and discover anything they want to buy online. Retail Business Services (RBS) accelerates Amazon's growth by improving customer and Selling Partner (SP) experiences, while optimizing costs across Stores WW. RBS operates at the intersection of retail, operations, technology, and finance, ensuring Amazon's systems and processes scale reliably while maintaining a high-quality customer and selling-partner experience.Cost to Serve (CtS) is a specialized organization within RBS focused on improving Amazon's per-unit economics across the global supply chain. CtS operates on two pillars: defect identification and defect elimination, and partners with WW Operations, Finance, Returns, Concessions, and abuse-related programs to uncover true cost drivers and remove them systematically. The team builds mechanisms that improve cost predictability, strengthen upstream defect visibility, and enable consistent governance across high-impact cost categories, contributing directly to improved Free Cash Flow and scalable business growth.Are you passionate about building AI-powered automation at scale? Amazon's RBS CtS organization is looking for an experienced Senior Program Manager to lead our Defect Elimination Automation program — the engine responsible for delivering defect automation pipeline that powers our organization’s defect elimination work. This role serves as the primary business counterpart to our tech partners building our defect automation tools, and oversees the team of Business Analysts who co-develop and validate the tool's output.This leader will define requirements, own the working backward plan for platform milestones, and oversee the daily mechanisms that connect business expertise to technical development. They will manage the continuous feedback loop between BA subject matter experts and the engineering team — holding a high quality bar, making trade-off decisions at design and quality blockers, and escalating to senior leaders when appropriate. The ideal candidate is equally comfortable managing technical product delivery and presenting program health to VP-level leadership, with the judgment to navigate ambiguity in a fast-moving, high-visibility space.Why You’ll Love This Role• High Impact at Scale: You'll lead the automation program responsible for 80% of the organization's defect identification pipeline — work that directly shapes the 2027 elimination roadmap across all of RBS.• Build with Tech: Serve as the key business voice shaping an AI-powered platform from the ground up, defining what good looks like and ensuring the tool meets the bar for downstream adoption.• Leadership Visibility: Own updates to senior leaders on key organizational priorities, with direct influence on how the organization invests in automation long-term.Key job responsibilities• Tech Partnership & Requirements Definition: Serve as the primary business counterpart to the Mogwai engineering team. Define and prioritize business requirements, translate BA feedback into actionable product inputs, and ensure the platform roadmap reflects CtS priorities.• Working Backward Planning: Own the milestone delivery plan for Mogwai, ensuring the team is on track to deliver against the $6B identification target. Identify risks early, adjust plans proactively, and maintain credible path-to-green narratives for leadership.• BA Team Oversight: Manage the Business Analysts who audit Mogwai outputs and co-develop the tool through iterative feedback. Ensure the feedback mechanism runs smoothly, quality standards are maintained, and BAs are effectively translating domain expertise into model improvements.• Quality & Trade-off Decisions: Hold a high bar on output quality. When design or quality blockers arise, make trade-off decisions that balance speed, accuracy, and adoption — escalating to senior leaders for significant calls.• Senior Leadership Communication: Own goal-level updates for the VP-level defect identification target ($7.5B). Provide regular updates to senior leaders on program health, risks, and milestones. Communicate complex technical progress in business terms.• Mechanism Design: Build and maintain the operating mechanisms (stand-ups, reviews, escalation paths) that keep the BA-to-tech feedback loop running efficiently across time zones and teams. Basic Qualifications:- 5+ years of program or project management experience- 5+ years of managing stakeholders in cross-functional project experience- Experience working cross functionally with tech and non-tech teams- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree Preferred Qualifications:- 2+ years of leading large complex programs experience- Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative fieldOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAre you passionate about building programs that protect customers at scale? The North American Food Safety Team is looking for an Audit Manager to own and evolve our Audit Program across 300+ fulfillment sites. You'll design the strategic roadmap, scale third-party partnerships, and turn audit data into action—driving measurable improvements in food safety compliance. This role blends big-picture program strategy with hands-on vendor management, requiring someone who thrives in ambiguity, thinks in systems, and communicates with precision. You'll partner across Operations, Food Safety, and senior leadership to ensure every site meets the bar—and then raise it. If you love building mechanisms that work at scale and making data tell a story, this is your role.Key job responsibilities- Design and implement the strategic vision for the Audit Program across North America, including long-term roadmap development, resource allocation strategies, and program evolution to support network growth- Develop and drive adoption of innovative solutions to scale the audit program across 300+ sites, including establishment of new frameworks for third-party partnerships and risk-based audit methodologies- Manage third-party vendors end-to-end: track KPIs, maintain contracts, and execute continuous improvement initiatives across the vendor portfolio.- Define and oversee program success metrics, creating executive-level reporting structures that demonstrate business impact and compliance adherence to senior leadership - Build and maintain strategic partnerships across the Food Safety Programs Team and key internal partners to drive program improvements, ensuring alignment with broader food safety goals and compliance requirements- Author and present strategic narratives to senior leadership, articulating program vision, risks, and opportunities while effectively communicating complex data insights- Drive continuous improvement through data-driven insights, implementing scalable solutions that address root causes of systemic issuesA day in the lifeYour day starts reviewing audit performance dashboards and identifying trends across 300+ sites before attending meetings with third-party audit partners and internal stakeholders. Mornings involve validating corrective action robustness and pushing back on surface-level fixes. Afternoons include sharing data insights with cross-functional stakeholders, calibrating vendor auditors, and driving system improvements to audit tools and protocols. Days shift fast when trend data reveals emerging risks - requiring immediate coordination with site teams and leadership. The day ends prioritizing open actions and ensuring the audit program continuously raises the bar.About the teamThe North American Food Safety Team ensures that all Amazon Fulfillment sites meet Food Safety criteria and regulatory requirements. They collaborate with a diverse range of internal stakeholders to implement comprehensive policies and procedures across the fulfillment network. They excel at translating food safety initiatives into clear, actionable guidelines, facilitating seamless adoption across the fulfillment network. Basic Qualifications:- 3+ years of program or project management experience- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or equivalent- Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks- 3+ years of compliance, audit or risk management experience- Knowledgeable in Food Code requirements across local, state, and federal food regulations Preferred Qualifications:- Project Management Professional (PMP) certification, or 2+ years of leading training, technical instruction, or maintenance operations programs at a regional or multi-site level experience- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent- Master's degree or above- Experience in online retail operations or similar field- Experience creating and implementing large-scale programsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, VA, Arlington - 74,200.00 - 129,800.00 USD annuallyUSA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually

Job DescriptionAmazonでは、最新のAI Tool, 生成AIを日々の業務の中に積極的に取り入れています。AI Toolは私たちの意思決定のスピードを加速させ、私たちを本当に重要な「判断」と「議論」に集中させることを可能にしています。Amazon では学習を継続する文化が根付いているため、ご自身のペースでAIに関する知識を深めることができるリソースが用意されています。セントラルオペレーションは、Amazon Logistics(AMZL)の新しい取り組みです。急速に拡大している物流の最後の区間、ラストマイルネットワークを運営するためのオペレーションを構築します。セントラルオペレーションは、注文数の予測や配送ドライバー台数の計画、運用方法を改革していくことを目指した、AMZLの要となる重要な取り組みです。そのため、イノベーションと問題解決に情熱を持ち、世界最高レベルの顧客体験を創造する能力を持つロジスティクススケジューラーを募集しています。 セントラルオペレーションのロジスティクススケジューラーとして、日本にある全てのAMZLデリバリーステーション(DS)をサポートする重要な役割を担っていただきます。※勤務形態は40時間/週、日勤8時間勤務のシフト制(土日祝日含む)となります。シフトにより年末年始の勤務あり。稀に夜勤もございます。関連情報・所属部門:ラストマイル(AMZL)・勤務地:東京オフィス　品川オフィス https://www.amazon.jobs/disability/jpKey job responsibilities計画の正確性、コスト、顧客満足度に対する責任を負い、ネットワーク全体にわたってのベストプラクティスや標準作業手順の創出・展開にも貢献します。具体的にはマネージャーやチームのサポートのもと下記の業務に責任を持っていただきます①日々のオペレーション対応② 新規プロジェクトの導入・セール時など、オペレーション拡大時の準備- チームメンバーと一緒に課題に対し改善プランの策定、実行- 安全・品質・作業効率の向上に向けたプロジェクトの立案および推進- 標準作業手順書（SOP）の作成や業務標準化の推進- 新規プロジェクトの導入・セール時など、オペレーション拡大時の準備新しいサービスやシステムの導入に備え、手順変更・導入方法を検討し円滑な導入に向けて準備を行います。また、新規入職者でもAmazonの標準作業に則った手順がスムーズに身につくためのトレーニング構築やマニュアルを作成します。「ロジスティクススケジューラー」には、他業種・職種も含めこれまでの経験、スキルを活かし、改善点を模索しながら、より便利でお客様に満足いただける高い品質のサービスを提供できるビジネスをつくる事、安全・快適・楽しい職場環境の構築を行う、将来の組織のリーダーを目指していただける事を期待しています。A day in the lifeロジスティクススケジューラーの1日の主な業務は以下の通りです:- 当日の注文量や配送ドライバーの稼働状況を確認し、必要に応じて配送計画の調整を行う- 遅延したドライバーに対して、迅速な対応とリカバリーのサポートを提供する- 大規模な災害発生時には、安全情報をドライバーやAmazonのステークホルダーに速やかに通知する- システムの設定変更や、業務実績のレポート作成など、オペレーションに関わる様々な業務を遂行するこのように、正確性とスピード感を持って顧客体験の向上に貢献するのが、ロジスティクススケジューラーの重要な役割となります。 Basic Qualifications:- 高校卒業以上- PCスキル（WordやExcelなどで文書作成や表作成ができる能力　※ただし新しい知識を学ぶ意欲があること）- ビジネスレベルの日本語スキル（文書の作成・読解能力） Preferred Qualifications:- ビジネスレベルの英語- 急速に変化する環境で、独立して仕事ができる能力- あいまいな問題を特定し解決する能力、優れた分析力- 優れたコミュニケーション能力。外部チーム間の情報流通を促進するため- 流動的な環境でチームとして作業する能力- インクルーシブなカルチャーへの貢献や多様性に富んだグループで働くことに対して前向きであることOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazonでは、最新のAI Tool, 生成AIを日々の業務の中に積極的に取り入れています。AI Toolは私たちの意思決定のスピードを加速させ、私たちを本当に重要な「判断」と「議論」に集中させることを可能にしています。Amazon では学習を継続する文化が根付いているため、ご自身のペースでAIに関する知識を深めることができるリソースが用意されています。Amazonは、ラストマイルの配送スペースで先駆的な新製品やサービスを導入することで、業界クラス最高の配送体験を提供するために継続的に努力しています。Central Operations チームの一員として、配送に関わるプロセスをネットワークレベルで集約化、効率化、標準化し、あらゆる問題の根本原因を排除し、改善する役割を担っていただきます。この役割は、プロジェクトを通じて、様々な関係者部署と連携し、顧客エクスペリエンスとビジネス継続性に影響を与える潜在的な問題を解決します。 また、内部ツールの調査と問い合わせに対して迅速に対応し、様々な課題をタイムリーに解決します。要件を理解し、データを分析し、傾向に気づき、時間通りに妥協することなく顧客エクスペリエンスを推進する必要があります。セントラルオペレーションのロジスティクススケジューラーとして、日本にある全てのAMZLデリバリーステーション(DS)をサポートする重要な役割を担っていただきます。【業務】・社内ステークホルダーとのコミュニケーション・多数のデータベース (Excel、その他のデータ管理システムを使用) からデータを取得し、レポートおよび分析を行う・ビジネスの動きを迅速に把握し、利用可能なデータに基づいて改善提案を行う· 情報およびデータの問題または差異を関連する担当者およびチームに体系的にエスカレーションし、解決方法に従って確実に配信する· 実行されたアクティビティを測定、識別しながら、重要なビジネスニーズを満たすために、さまざまな時間制約内で仕事を行う・24時間365日の稼働環境での業務により、リアルタイムの顧客体験を提供する。※勤務形態は40時間/週、日勤8時間勤務のシフト制(土日祝日含む)となります。シフトにより年末年始の勤務あり。稀に夜勤もございます。※本ポジションの所属部門等に関する詳細は、下記リンク先をご参照ください。・所属部門:ラストマイル(AMZL)・勤務地:東京オフィス ：品川オフィスAmazon は多様かつインクルーシブな職場づくりを目指しています。Amazonは男女雇用機会均等法を順守しています。人種、 出身国、性別、性的指向、障がい、年齢、その他の属性によって差別することなく、平等に採用選考の機会を提供しています。障がいをお持ちの方は、以下をご覧ください。https://www.amazon.jobs/disability/jpKey job responsibilities計画の正確性、コスト、顧客満足度に対する責任を負い、ネットワーク全体にわたってのベストプラクティスや標準作業手順の創出・展開にも貢献します。具体的にはマネージャーやチームのサポートのもと下記の業務に責任を持っていただきます①日々のオペレーション対応② 新規プロジェクトの導入・セール時など、オペレーション拡大時の準備チームメンバーと一緒に課題に対し改善プランの策定、実行安全・品質・作業効率の向上に向けたプロジェクトの立案および推進標準作業手順書（SOP）の作成や業務標準化の推進新規プロジェクトの導入・セール時など、オペレーション拡大時の準備新しいサービスやシステムの導入に備え、手順変更・導入方法を検討し円滑な導入に向けて準備を行います。また、新規入職者でもAmazonの標準作業に則った手順がスムーズに身につくためのトレーニング構築やマニュアルを作成します。「ロジスティクススケジューラー」には、他業種・職種も含めこれまでの経験、スキルを活かし、改善点を模索しながら、より便利でお客様に満足いただける高い品質のサービスを提供できるビジネスをつくる事、安全・快適・楽しい職場環境の構築を行う、将来の組織のリーダーを目指していただける事を期待しています。A day in the lifeロジスティクススケジューラーの1日の主な業務は以下の通りです:当日の注文量や配送ドライバーの稼働状況を確認し、必要に応じて配送計画の調整を行う遅延したドライバーに対して、迅速な対応とリカバリーのサポートを提供する大規模な災害発生時には、安全情報をドライバーやAmazonのステークホルダーに速やかに通知するシステムの設定変更や、業務実績のレポート作成など、オペレーションに関わる様々な業務を遂行するこのように、正確性とスピード感を持って顧客体験の向上に貢献するのが、ロジスティクススケジューラーの重要な役割となります。 Basic Qualifications:- 10か月以上の社会人経験- 基本的なPCスキル（Excel関数、グラフ）- ビジネスレベルの日本語力 Preferred Qualifications:- 急速に変化する環境で、独立して仕事ができる能力- ビジネスレベルの英語力- あいまいな問題を特定し解決する能力、優れた分析力- 優れたコミュニケーション能力。外部チーム間の情報流通を促進するため- 流動的な環境でチームとして作業する能力- インクルーシブなカルチャーへの貢献や多様性に富んだグループで働くことに対して前向きであることOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job Descriptionアマゾンジャパン消費財事業本部ペット事業部のアマゾンベンダーサービス（AVS）チームでは、AVSの成長・拡大を担うブランドスペシャリスト（BS）を募集しています。AVSとはアマゾンにとって重要なビジネスパートナーであるペットメーカー各社のアマゾンでの成長と、各社の満足度の向上のために提供されるサービス群であり、リテール事業にとって重要な領域（品揃えの拡充、在庫・物流の最適化、オペレーションの効率化、カタログ品質、マーケティングなど）を横断的にカバーします。ペット事業部AVSチームのBSは、担当ペットベンダー各社のアマゾン上でのビジネス成長と満足度向上に責任を持つポジションです。ペットカテゴリーのベンダーマネジャーやカテゴリーリーダーと協業しながら、ベンダーの主要ビジネスメトリクスの改善とチーム全体の生産性向上をリードします。本ポジションには、分析力・クリエイティビティ・顧客至上主義、そして意見の対立するステークホルダーをまとめ上げながら変化の速いビジネス環境下で確かな実績を上げた経験が求められます。【Brand Specialistの社員インタビューや動画も是非ご覧ください】https://amzn.to/3jb2wlHBrand Specialist 職種のご紹介 https://www.youtube.com/watch?v=vxQuEpzwEsM Brand Specialist 社員インタビュー https://www.youtube.com/watch?v=5mDJsMmYV1U 【アマゾンジャパンについて】Amazon は男女雇用機会均等法を順守していま す。人種、 出身国、性別、性的指向、障がい、年齢、その他の属性 によって差別することなく、平等に採用選考の機会を提供しています。 障がいをお持ちの方は、以下をご覧ください。 https://www.amazon.jobs/en/disability/jp/ Disability Amazonは地球上で最高の雇用主となることを目指し ています。 Amazonで働く社員の多様性と包括性についての取り組みをご覧ください。 https://www.aboutamazon.jp/news/working-at-amazon/?utm_source=hr&utm_medium=owned&utm_campaign=working2022 Amazon ニュース[url=https://www.aboutamazon.jp/news/economic-and-community-contributions/amazons-economic-impact-in-japan-in-2022?linkId=249682227]https://www.aboutamazon.jp/news/economic-and-community-contributions/amazons-economic-impact-in-japan-in-2022?linkId=249682227] Key job responsibilities●ペットベンダーの売上成長・収益性改善をオーナーとして推進する。ベンダーマネージャーや各種ステークホルダーと協業し、ベンダーごとのビジネス戦略・優先順位を策定。担当ベンダーポートフォリオ全体の売上成長率、Traffic、Profit Margin改善、機会損失（在庫欠品率等）の削減をKPIとして追う。●AVSサービスの提供価値を示す。担当する重要ペットベンダーとの信頼関係を構築し、ベンダーインプルーブメントプラン（VIP）を通じてJBP目標の達成を支援。AVSサービスの価値をベンダーに実感してもらい、サービス継続率・拡大率の向上に責任を持つ。●ベンダーのビジネス課題を発見し、解決策をデザインする。各種ビジネス指標（売上、Traffic、Profit Margin、在庫健全性、広告効率等）を深く分析し、ベンダー固有の課題に対して最適なアクションプランを立案・実行する。単なるオペレーション対応ではなく、「このベンダーのビジネスをどう変えるか」を構想し、measurableなインパクトを生み出す。●スケーラブルな仕組みを作り、チーム全体の生産性を引き上げる。AVSセントラルPMチームと連携し、ツール活用・オフショアプロセスの最適化を推進。定型業務の効率化により、チームがより付加価値の高い戦略的業務に集中できる環境を実現する。●ペット事業部AVSチームのケイパビリティを底上げする。チームメンバーのスキル開発をリードし、ベンダーへのサービス品質を組織として持続的に向上させる。個人の属人的な対応力ではなく、チームとしてベンダーの期待を超えられる体制を構築する。 A day in the lifeペット事業部AVSチームのBSの典型的な業務は以下のとおりです：●担当メーカーとのMeeting（ビジネスプラン進捗確認、施策提案、課題ディスカッション）●販売データ・閲覧数・購買転換率・定期購入プログラム等のビジネス指標分析●メーカーごとのビジネス改善プランの作成・更新・進捗管理●Team Meeting（チーム内での情報共有、好事例の横展開）●プロモーションプランの企画・立案●カテゴリーのベンダーマネージャーとの協業●AIツールを活用したデータ分析・資料作成の効率化●四半期・月次・週次のビジネスレビュー資料の準備・分析 About the team「より多くのヒトとペットが、より長く、より豊かに暮らせる社会の実現」これが、私たち Amazon ペット用品事業部が掲げるビジョンです。当事業部では、ペットフード・用品・ヘルスケアをはじめ、ペットの「衣・食・住」にまつわる幅広いカテゴリーを担当しています。物販にとどまらず、プログラムの企画・運営を通じて、ペットと飼い主の暮らし全体を支えるペットエコシステムの構築を目指しています。Amazon ペット用品事業部の取り組み●ペットプロフィール — ペットの情報をもとにパーソナライズされたおすすめや限定特典を提供●保護犬・保護猫支援プログラム — 「ほしい物リスト」を通じて動物保護施設に支援物資を届ける仕組み●獣医師フード相談 — 専属獣医師がフード選びを無料でサポート●わんにゃん安心保険 — Amazonのペット保険サービスEコマースの枠を超えて、ペットオーナーの課題を解決し続けたいそんな想いに共感いただける方のご応募をお待ちしています。 Basic Qualifications:- 以下のいずれかの職務における2年以上の経験：定量・財務分析、小売バイヤー、小売プランニング＆アロケーション、製品・プロジェクトマネジメント、価格設定、マーケティング、またはEコマース- アカウントマネジメント、プロジェクト/プログラムマネジメント、またはバイヤー業務における3年以上の経験- 市場調査/分析、プロダクトマネージャー、または同等の職務における2年以上の経験- 社内における部門横断的なコラボレーションを推進した経験- 4年制大学卒業 Preferred Qualifications:- 以下のいずれかの職務における3年以上の経験：経営コンサルティング、投資銀行アナリスト／アソシエイト、または大手消費財メーカーにおけるブランドマネージャー- 財務分析、小売バイヤー、小売プランニング＆アロケーション、製品・プロジェクトマネジメント、マーケティング、事業開発、コンサルティング、交渉、またはサプライチェーンにおける経験- 6909357051 5121574051 5121600051 262051cnsl 262051sql 262051b2c 262051sales 262051crossfOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionWhy Direct Tax Technology? Amazon has it all: large volumes of data; complex businesses and transactions; and a massive geographic footprint. Tax must deal with these challenges and the complexity of ever-changing rules across thousands of jurisdictions. Direct Tax Technology provides an opportunity to innovate, design and build new platforms and services on AWS.Amazon’s tax team seeks a capable and motivated individual to be a Tax Automation Specialist in the Direct Tax Technology team. The Tax Automation Specialist role is responsible for ensuring the tax professionals of Amazon’s Direct Tax Reporting and Compliance organization (R&C) are supported in their mission by world-class technology and processes. The impact of their work is evidenced in improved efficiency in processing, empowered customers and a Tax department that continues to meet the unique challenges of Amazon.You bring a set of skills that allow you to execute across various components of the "automation" lifecycle: data (e.g., requirements gathering, validation, enrichment, storage, access, sharing, publishing, management, analysis, use, protection, privacy, and archive); solutioning (e.g., requirements gathering, design, build, test, deploy, document and support); and process (e.g., simplification/optimization, process mapping/documentation, business cycle support). You utilize various tools and technology to accelerate and simplify tax processes and data. Your efforts result in increased scalability, enhanced controllership and a reduction in manual efforts.Key job responsibilities* Be a trusted advisor to R&C customers and understand their models, processes, and data, allowing you to engage and evolve projects* Communicate with teams/stakeholders and deliver solutions with impact across the R&C organization in a quick-and-nimble fashion; manage competing needs and timelines, often with conflicting constraints* Support R&C customers on modeling and technology best practices through reporting and compliance cycles, supporting a culture of self-service where applicable, and troubleshooting and running processes as needed* Understand the solutions we have today and applying them where appropriate* Listen to customers across the organization and drive expansion of our toolset to the benefit of all, avoiding point solutions Basic Qualifications:- Bachelor's degree- Bachelor's degree in accounting, finance, business or related field- Knowledge of Microsoft Office products and applications at an advanced level- Experience working in a large public accounting firm or multi-national corporate tax department Preferred Qualifications:- Knowledge of at least one data-focused technology tool, such as Python, SQL, Alteryx, Amazon QuickSight, or similarOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionThe Amazon Workforce Staffing (WFS) Japan Field Team is looking for talented associates that are eager to support our call center helping candidates get hired by Amazon in Japan. Associates should be bilingual and proficient in both verbal and written Japanese and English. Call Center associates are the key experts in getting candidates to their first day with Amazon, they also remove technical barriers in the hiring process, relieving local HR teams from providing applicant support, standardize candidate messaging, and collect actionable data on candidate issues. They will manage internal and external candidate referrals to ensure the best possible candidate experience at Amazon. Successful applicants will exhibit high levels of candidate obsession, communication skills, emotional intelligence, discernibility, organization, and most importantly drive for action. You will be responsible for inbound and outbound contact initiatives with candidates in our call center, providing top-tier experience, and resolving complex problems which are preventing candidates from advancing to their first day at Amazon. You will excel in quick turnaround times, problem-solving skills, eliminating barriers, and most importantly, successfully hiring Amazon employees.Key job responsibilitiesKey job responsibilities• Take ownership of candidate contacts ensuring that each contact is accepted and resolved with a high degree of urgency and satisfaction• Interacting with candidates over email and phone to handle escalations/referrals• Communicate effectively in both verbal/written form in both Japanese and English• Participation in the continuous improvement of the overall hiring process• Manage and own daily tasks from start to finish• Perform administrative tasks as necessary• Additional tasks as needed per business needs Basic Qualifications:- 6+ months of human resources experience- 6+ months of customer service experience- 6+ months of Microsoft Office products and applications experience- Bachelor's degree or equivalent- Experience in confidential environments Preferred Qualifications:- 1+ years of human resources experience- 1+ years of customer service experience- 1+ years of Microsoft Office products and applications experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionThe Amazon Workforce Staffing (WFS) Japan Field Team is looking for talented associates that are eager to support our call center helping candidates get hired by Amazon in Japan. Associates should be bilingual and proficient in both verbal and written Japanese and English. Call Center associates are the key experts in getting candidates to their first day with Amazon, they also remove technical barriers in the hiring process, relieving local HR teams from providing applicant support, standardize candidate messaging, and collect actionable data on candidate issues. They will manage internal and external candidate referrals to ensure the best possible candidate experience at Amazon. Successful applicants will exhibit high levels of candidate obsession, communication skills, emotional intelligence, discernibility, organization, and most importantly drive for action. You will be responsible for inbound and outbound contact initiatives with candidates in our call center, providing top-tier experience, and resolving complex problems which are preventing candidates from advancing to their first day at Amazon. You will excel in quick turnaround times, problem-solving skills, eliminating barriers, and most importantly, successfully hiring Amazon employees.Key job responsibilities• Take ownership of candidate contacts ensuring that each contact is accepted and resolved with a high degree of urgency and satisfaction• Interacting with candidates over email and phone to handle escalations/referrals• Communicate effectively in both verbal/written form in both Japanese and English• Participation in the continuous improvement of the overall hiring process• Manage and own daily tasks from start to finish• Perform administrative tasks as necessary• Additional tasks as needed per business needs Basic Qualifications:- 6+ months of customer service experience- 6+ months of human resources experience- 6+ months of Microsoft Office products and applications experience- Bachelor's degree or equivalent- Experience in confidential environments Preferred Qualifications:- 1+ years of human resources experience- 1+ years of customer service experience- 1+ years of Microsoft Office products and applications experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job Description * The Inventory Trust (SPIV) team is responsible for removing the incentive for bad actors while accurately and fairly paying millions of third-party sellers and disrupting the bad actor flywheel to change the economics of abuse within our store. The team works to ensure that bad actors cannot profit from using our services to abuse customers, selling partners, and Amazon. To accomplish this mission, we withhold funds from bad actors, deny our fulfillment network to bad actors as a means to scale their abuse, ensure that counterfeit/illegal inventory is destroyed, prevent seller credit abuse, and identify and disrupt bad actor accounts. While we obsess over customers, we specialize in obsessing over bad actors to identify their friction points and multiply them exponentially in ways that don't impact good sellers. Our vision is to ensure bad actors never receive a dollar from selling on Amazon and abusing our policies. The team performs investigation and enforcement on bad actors with the goal of preventing bad inventory from being inbounded into our Fulfillment Center (FC) network and stopping bad actor inventory from entering the FC network as effectively as possible, with an effective reinstatement and appeals process. * This role is for an experienced People Manager in the Risk job family to lead a team of Risk Specialists focused on mitigating inbound and inventory risks. The candidate will provide leadership and administrative support to direct reports, drive process improvements, perform program lifecycle audits, and conduct peer reviews. Key responsibilities include program-level ownership of risk mitigation initiatives, collaborating with cross-functional teams to implement risk-based improvements, creating operational efficiencies, and conducting deep-dive analyses. The ideal candidate should possess high-judgment decision-making skills, basic SQL knowledge, and the ability to influence key stakeholders through data-driven papers to support organizational goals.Key job responsibilitiesThis team is required to work on high judgement investigations & risk mitigations initiatives. The role also requires to work in rotational shifts and week offs. * Manage a group of Risk Specialists in order to mitigate risk in Inventory Trust. * Manage individual and team performance expectations and goals, monitoring real-time service levels and schedule adherence, and holding his/her teams accountable to meet and exceed performance targets. * Monitor key performance metrics for productivity, quality, risk mitigation initiatives, and ops efficiency improvement initiatives, and provide guidance to constantly meet and exceed goals. * Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders. * Apply risk management best practices to mitigate issues, identify operational inefficiencies, and improve processes. * Partner with cross-functional teams across Amazon for collaboration on fraud risks and investigations. * Strive for operational excellence and process improvement. Analyze the key levers of the business to identify trends and proactively act to eliminate root causes for defects.About the teamThe Inventory Trust (IT) has set up the Inventory Evaluation team focused on investigating bad actors using Fulfilled by Amazon (FBA) services. The goal is to prevent bad inventory from being inbounded into our Fulfilment Centre (FC) network. We intend to side-line and remove bad inventory effectively as possible and stop bad actor inventory from entering the FC network, with an effective reinstatement and appeals process. Basic Qualifications:- Experience working on identity verification/fraud detection processes- Bachelor's degree or equivalent Preferred Qualifications:- Experience with Microsoft Office products at an advanced level and SQL- Experience in a program management or project management roleOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon Mexico's Consumer Electronics Retail team is looking for a data-driven, customer-obsessed, hands-on, and creative candidate to join our team. As a Vendor Specialist, you will own a portfolio of selected brands, driving growth and delivering a best-in-class customer experience on Amazon.com.mx while building strong business relationships with some of Amazon's highest-visibility partners.Key job responsibilitiesYou will be responsible for managing your brands' product portfolio, contributing to improvements in the customer experience, and producing detailed weekly performance reports. You will lead business reviews and planning sessions with vendors, serving as their primary point of contact.You will also drive business growth by analyzing operational inefficiencies and identifying solutions, proposing process improvements, maintaining a high standard in customer satisfaction, ensuring high-quality product detail pages, and recommending effective marketing campaigns.What We're Looking ForTo succeed in this role, you must bring strong analytical and relationship-management skills. You are comfortable picking up new technologies quickly, and you thrive as a problem solver—identifying issues and opportunity areas, then building plans to drive improvement.A day in the lifeScope of the RoleAs a Vendor Specialist, you will be fully involved in all business functions of your brands, including onsite marketing, vendor relationship management, and in-stock management. Key activities include:Online Marketing: Improving product page content, developing marketing and merchandising plans, enhancing the onsite customer experience, and driving traffic and sales.Vendor Management: Growing product selection on Amazon, onboarding new vendors, and identifying and resolving pricing issues.In-Stock Management: Tracking purchase orders, investigating late deliveries, resolving order rejections, and partnering with vendors on PO automation.About the teamInclusive team culture At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trustWork Life Balance We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional. Basic Qualifications:- 1+ years of account management, project or program management or buying experience- Experience using analytical specific tools such as Google Analytics, SQL or HTML- Bachelor's degree- Speak, write, and read fluently in English, and have the ability to take direction in English Preferred Qualifications:- Experience in process improvement- Experience managing large amounts of dataOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Would you like to develop new AWS services that enhance our customers’ ability to protect web applications against evolving threats and attacks? AWS Perimeter Protection has created unique technology and innovative services such as AWS Shield, AWS WAF, AWS Firewall Manager and Network Firewall to monitor and defend some of the largest distributed networks in the world, but it is still only Day 1. At AWS, you’ll have the opportunity to raise the bar, developing brand new features for recently launched services that defend against evolving threats while providing customers with centralized management and visibility. We build everything from low-level packet inspection hardware/software to customer-facing AWS services to globally distributed systems capable of mitigating the world’s largest and most sophisticated attacks. We are looking for talented, motivated and innovative software engineers to join a world-class team responsible for contributing to continued development and enhancement to Network Firewall. Join us if … - You want to develop services that defend some of the Internet’s largest businesses from bad actors and malicious requests. The problems we solve are complex and constantly evolving. - You care deeply about delighting customers and building high quality software. Our leadership principles (http://www.amazon.jobs/principles) empower us to act and challenge us never to accept the status quo. - You want to work in a fast-paced environment with a start-up atmosphere. We ship code every day!Key job responsibilities- Design and implement high-throughput, low-latency distributed systems that detect and mitigate DDoS attacks in real time, protecting AWS customers at massive scale- Develop deep packet inspection and traffic analysis solutions to identify malicious patterns and enforce network security policies across the AWS perimeter- Build and optimize data-plane and control-plane components for AWS Network Firewall, ensuring resilience under adversarial conditions- Own features end-to-end—from gathering customer requirements through design, implementation, testing, deployment, and operational support- Collaborate with cross-functional teams including networking, security, and applied science to research and deliver innovative anti-DDoS countermeasures- Contribute to system architecture decisions that balance performance, cost, and security trade-offs at cloud scale- Drive operational excellence through automation, monitoring, alarming, and participation in on-call rotations to maintain service availability- Participate in code reviews, design reviews, and technical documentation to maintain high engineering standards and mentor peers Basic Qualifications:- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language Preferred Qualifications:- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

Job DescriptionAmazon's Inventory Trust team works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store. The team works to ensure that illegal inventory within our network is identified and destroyed rather than being returned to the stream of commerce, and to deny our fulfillment network as a means for bad actors to scale their abuse. If we successfully achieve our vision, then Bad Actors will stop committing misconduct on Amazon.We are looking for an experienced Risk Specialist to own complex investigations, high judgement decisions and escalations associated with our programs. In this role you will work on investigations , manage escalations and communication with external teams to ensure that the Inventory Evaluation team (formerly IDAP) is accurately communicating its decisions to these key stakeholders, and that we are capturing and incorporating feedback related to Seller experience. In addition to making the right inventory decisions, the candidate will need to be able to use basic SQL knowledge and use data as evidence to convince/influence key stakeholders.Key job responsibilities1. Performs investigation based on high judgement to identify bad actors with unsuitable inventory in Fulfillment Centre.2. Risk mitigation by continuously giving process improvement, enforcement review, risk mining, queueing improvement etc. ideas.3. Creates, updates learning modules and support the program in driving improvements to ensure the best customer experience.4. Identifies & manages small to mid-scale process improvement opportunities at process or team level.5. Communicates to business leaders on pre-defined guidelines with data and resolves issues with reduced guidance.6. Work in sync with Program Managers, Risk Managers/Business Analyst and create mechanisms, strategies to achieve the program goals.7. Tracks and reports progress on key goals specific to the program.8. Adheres to set targets on productivity and quality.9. Manages escalations on routine and predefined tasks with minimal supervision.10. Learns new tools / SOPs / processes with minimal supervision.11. Effective write up skills and stakeholder management. Basic Qualifications:- Bachelor's degree- 18 months of investigations experience as Sr. Investigator, or 12 months experience in bad actor investigations/POE/CDT/Risk mining as Sr. Investigator.- 6months of experience working with SQL and Advanced Excel. Preferred Qualifications:- Document vetting experience related to supply chain verification is preferred.- Proven ability to work with upstream teams to fix process gaps is preferred.- Ability to support business owners in creating detailed investigation summary related to escalations is preferred.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job Description Job Description for Trans Ops Specialist – NOC INDIA NOC (Network Operations Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Purview of a Trans Ops Specialist A Trans Ops Specialist at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals – Inbound and Outbound operations. Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery. Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities include, but are not limited to: · Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) · Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. · Develop and/or understand performance metrics to assist with driving business results. · Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by NOC. · Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. · Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. · Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. · Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum. - Providing real-time customer experience by working in 24*7 operating environment. Basic Qualifications:- Graduation to be completed Preferred Qualifications:- 2+ years of work experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAt Amazon, we strive to be Earth’s most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. To do that, we empower our people to think like owners and solve problems right the first time. As a team, we are focused on continuously improving and setting new standards in global operations. You have to thrive in the type of environment that is constantly changing and growing. In the words of Jeff Bezos, “Many of the problems we face have no textbook solution, and so we happily invent new ones.” If you are excited about being an innovative leader and advocate for privacy solutions, then Amazon may be the place for you.The purpose of the Operations Trust Team is to manage privacy for the Operations (Ops) organization. Our focus is to ensure individuals are never surprised by what data we collect, process, and share and that we delight regulators with the quality, transparency, and accuracy of our privacy documentation. Everything we do is based on this focus. This leader acts as a privacy and AI subject matter expert and works with business, legal, and technology stakeholders to ensure the accuracy, completeness, and transparency of privacy documentation.Key job responsibilitiesIdentify, draft, and maintain Records of Processing (RoPs/ROPAs) and Data Protection Impact Assessments (DPIAs)Assist with managing the privacy documentation program at scaleAutomating and operationalizing privacy processesAnalyzing and developing metrics to measure and improve the documentation team programApply global privacy, AI, and operational expertise to Ops to embed a consistent customer experienceWork with internal stakeholders across Ops and Legal to ensure privacy is considered in projects and decisionsMaintain a strong understanding of privacy and AI regulatory and industry developmentsPerform operational deep dives on business processes and systems and identify privacy and AI risks and mitigating measuresPrepare supporting internal documentation such as executive reports, standard operating procedures, and FAQsManage several projects simultaneously with a sense of urgencyComfortable dealing with ambiguity Basic Qualifications:- Bachelor's degree- 3+ years in privacy- Experience developing and maintaining privacy documentation and processes, including RoPs/ROPAs, DPIAs, Privacy Impact Assessments (PIAs), Legitimate Interest Assessments (LIAs), and/or data mapping- Former role in privacy or security with knowledge of regulatory and industry requirements and standards- 1+ years leading projects with tight deadlines that involve the use of automated and manual systems and supporting internal customers across the globe- Proven knowledge of global privacy regulations and pending legislation (GDPR, CPRA, DMA, EU AI Act, LGPD, PIPL, etc.) and applying them in a complex environment Preferred Qualifications:- Experience working on multi-team, cross-disciplinary projects- Experience communicating complex ideas to technical and non-technical audiences- Experience using data and metrics to determine and drive improvements- Experience working independently with minimal supervision- Advanced degree (Juris Doctor)- Holds one or more privacy certifications (CIPP/US, CIPP/E, AIGP, CIPM, etc.)- Excellent written and verbal communication skillsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, TN, Nashville - 99,900.00 - 134,800.00 USD annuallyUSA, WA, Bellevue - 111,000.00 - 149,800.00 USD annually

Job DescriptionAt Amazon, we believe that every day is still Day One. We are striving to be Earth's Best Employer and to get there, we need exceptionally talented, bright, and driven people. Amazon’s MyHR Live Support team is seeking customer-focused professionals who thrive in a dynamic contact center environment.Do you excel at real-time communication, problem-solving, and delivering exceptional customer service? The MyHR Live Support Team operates a state-of-the-art contact center, caring for 1.5 million Amazonians worldwide by assisting them with their HR needs. Our organization delivers best-in-class HR support to Amazon employees, applicants, and candidates globally. We specialize in topics related to time-off, employee relocations, offboarding processes, employment verification, benefits, bereavement support, and comprehensive pay and compensation services.As an HR Contact Center Professional, you will be at the forefront of our customer service operations, primarily handling live phone calls and/or chats. You are someone who is skilled at building positive relationships with employees through empathetic and effective communication. You are approachable and able to handle sensitive situations with tact and diplomacy in real-time. You pride yourself on maintaining high ethical standards and confidentiality when dealing with sensitive employee information, conflicts of interest, and compliance issues.You thrive in a fast-paced contact center environment, using your critical thinking and fact-finding skills to resolve issues efficiently. You excel at managing multiple tasks, priorities, and deadlines while maintaining a high level of customer satisfaction. You are adaptable and open to change, quickly adjusting to new policies, technologies, and industry trends.Amazon’s MyHR Live Support team is comprised of HR Contact Center Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MyHR Live Support Advisor, your primary responsibilities will be:• Handle a high volume of live contacts, primarily through phone calls and potentially chats, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession.• Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved.• Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee's changing needs during live interactions.• Respond promptly to employees' urgent issues, ensuring the right communication and documentation occurs, even when information is limited.• Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs, analyzing and deciding on resolutions for their requests in real-time.• Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies.• Maintain high performance metrics in areas such as contact handling time, first-contact resolution, and customer satisfaction scores.• Adhere to set schedules, including timed breaks and lunches, to ensure consistent coverage and support for our 24/7 contact center operations.• Demonstrate flexibility in working various shifts, including evenings, weekends, and overnight shifts, to support our global workforce across different time zones.This role requires excellent multitasking abilities, strong verbal and written communication skills, and the ability to thrive in a fast-paced contact center environment. If you're passionate about delivering exceptional customer service through live interactions and are ready to make a difference in people's lives, we want to hear from you!Key job responsibilitiesReceive HR queries in Hindi and English via phone, email, or other communication channels and log contacts into the shared service case management system.Resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures, and escalate where these cannot be resolved.Take ownership of employee contacts, ensuring that each contact is accepted and resolved with a high degree of customer focus.Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.Communicate effectively, both verbally and in written form, with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon.Be part of a team that actively seeks employee feedback to improve levels of service. Basic Qualifications:- Bachelor's degree or equivalent- 6+ months of human resources experience- 6+ months of customer service experience- Experience in confidential environments- Speak, write, and read fluently in English and Italian Preferred Qualifications:- 1+ years of human resources experience- 1+ years of customer service experience- 1+ years of Microsoft Office products and applications experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.