Salesforce

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. The CSG BI organization is responsible for insights and recommendations to optimize the user experiences of IT applications. This includes analyses focused on application speed, stability, adoption, and user behaviors. Such work includes data ingestion, data munging, statistical analysis, data modelling, model evaluation, and model deployment. Effective outputs require a simple user-friendly synthesis of information, including actionable insights, analytical solutions, and AI-powered products. The team needs individuals with extensive business and analytical knowledge to deliver high value, actionable insights and recommendations. We are looking for a candidate who has a solid background in analytics, demonstrates proven abilities to be innovative and creative, and is an effective collaborator and communicator enabling influence. The candidate will have excellent analytics capabilities, expertise in analytical problem-solving techniques, project management skills, and product mindset. He/she will have the experience of working on solving complex analytical problems and should be comfortable with analytical tools. The person will be responsible for operating within a dynamic, fast-paced, scalable & agile IT development environment, which faces both internal and external customers. Job Responsibilities: Delivers analytical insights to provide actionable recommendations to influence Digital self service product development and to optimize user experience by considering speed, stability, and key user behaviors; Develops and delivers on analytics roadmap for Customer success, while always identifying new opportunities and prioritization recommendations; Works with data engineers, data scientists, architects, application product owners, software developers, UX designers, and business partners to design strategic projects and break complex problems into smaller actionable tasks; Leads cross-functional engagements to define problem statements, establish KPIs, collect data, process data, build analytical models and make recommendations; Builds Artificial Intelligence/Machine Learning prototypes; Develops self-service analytics solutions to automate analytics; Presents findings to key stakeholders; Collects feedback and improves deployed products; Establishes relationship with key stakeholders or Point of Contacts to accelerate issue fixes; Leverages teamwork or cross-functional collaboration to influence the optimization of Online Support; Contribute to improving business processes and reducing overall issues for Online Support. Qualifications: Role Requirements: Excellent written and verbal communication skills, including the ability to convey analytic insights effectively to both IT and business leaders; Data Analytics, Data Science, Computer Science, Engineering, or Business Degree, or equivalent professional experience; 6+ years of relevant work experience or 4+ years of work experience with a master degree; 4+ years of experience with data analytics, business analytics, or data science; Hands-on analytics capabilities, expertise in analytical problem-solving techniques and frameworks, and the ability to deal with large volumes of data; Experience with Python, SQL, Snowflake; Experience with data visualization tools, such as Tableau, Power BI or Looker; Knowledge of machine learning algorithms/concepts; Proficiency in statistics and research methods; Self-motivated with excellent capability of dealing with ambiguity; Demonstrated knowledge of project management, leadership/teamwork, and stakeholder/customer management skills, and business acumen; Comfortable with data cleaning processes to ensure data integrity; Eager to learn new skills and knowledge and apply new skills and concepts quickly; Preferences: MBA, Engineering or CS Degree from top schools; Experience with web analytics tools, such as Adobe SiteCatalyst/Data Workbench, Google Analytics or Coveo; Understanding of Tech Support and SaaS processes is a plus; Understanding of data warehousing and ETL is a plus; Experience with product management is a plus; Experience in working with global teams; Candidates may come from different strategy consulting backgrounds- Management Consulting, Digital strategy or eCommerce strategy. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. The Technology Program Management team works across our Cloud Business Units driving programs that deliver innovative, enterprise cloud solutions for our customers. We are the Grease, Glue, Coach & Cop that create delighted users, thriving teams and innovation everywhere. Job DetailsSalesforce Industries is a growing and strategic constellation of clouds that spans over 13 business verticals. The Industries Technical Program Management team plays a critical role leading large-scale, cross-functional programs and initiatives in Industry Clouds. This TPM for Industries Cloud will own the planning and execution engine of one or more clouds of Industries and drive the orchestration & execution of various strategic initiatives. This person will partner with the product and engineering leaders to drive programs and releases. In addition, this person will partner with TPM leaders in operating rhythm improvements, process improvements and all execution aspects of the Cloud. The TPM should have the ability to communicate with Executive Leadership team and across all stakeholders. They will act with the highest professionalism, exercise independent judgment, own risk-management and decision-making, in addition to weighing the interests of multiple stakeholders. This is currently an individual contributor role but can involve people management responsibilities in the future. ResponsibilitiesOwn and drive the Industry clouds operating model by achieving alignment on program scope, release planning, as well as aligning on vision, business goals, creating program structure, and securing cross-functional support.Drive program core team meetings with key stakeholders for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program.Develop strong partnerships with key functional stakeholders to drive focus on business goals. Be a trusted partner and adviser for executive management to ensure program success.Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, milestones, etc. (cross functional - Product Owners, Scrum Masters, DevOps, Release Eng, Capacity, Functional Managers, Release Management).Provide visibility to program status (issues, risks, metrics, etc.) on an ongoing basis through push status reporting to all stakeholders, team members, and interested parties.Manage "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and stakeholders.Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.Provide weekly program reviews to the executive team and shepherd release demos and reviews (deep dive into current state of project goals, risks, escalations).Create a collaborative environment that fosters creativity, innovation, and learning. Be willing to have a beginner's mind.Be a catalyst within the organisation, someone who can help advance our Product & Technology strategy globally and drive others in the organisation to change.Minimum RequirementsSr Mgr - Overall professional experience of 10 to 15 years with at least 7+ years of recent professional work experience leading large enterprise product programs.5+ years of cross-functional team management experience in a SaaS company with good knowledge of its product development lifecycle.Strong executive communication and presentation skills are a must Excellent analytical and problem solving skills with a history of hands-on, detail orientation.Experience with driving decisions during dataDeep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.Outstanding organizational, communication, and relationship building skills conducive to driving consensus; able to work well in a cross-functional, matrix management environment.Ability to get into the details of technical subjects relevant to the program.Ability to work well as a member of a highly integrated team composed of both technical and non-technical members.Ability to successfully partner with all functions across the entire company and across multiple time zones, and strong time management, analysis, and planning skills.Bachelor’s Degree in Engineering, or related disciplines or equivalent experience in technical leadership roles. Management Degrees preferredA sense of humor, and grace under pressurePreferred RequirementsExperience working with GTM and product launch teamsPeople management experience is a plusExperience with Portfolio Management Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. 九州地区を始め、中四国地域の中堅～大手企業に対して、成長・変革の支援を行っていただきます。 Role Description: 担当するお客様のアカウントオーナーとして、売り上げ計画の立案を行い、新規のお客様に対する提案、および既存顧客に対するアップセル、クロスセルを行います。 営業先は経営者や役員などビジネスのリーダーが中心、コンサルティング要素の強い営業活動を行うことができます。 Your Impact: ・担当するアカウントに対して、マーケティング部門、インサイドセールス部門、チャネルセールス部門、パートナー様と協調しながら新規顧客開拓、既存顧客の深耕を推進。顧客の課題解決のみならず、顧客が将来実現したい姿や、あるべき姿をTrusted Advisorとして提案していただきます。 ・製品ではなくサービスを顧客に提供しますので、製品の出荷・納品に労力を費やすことは無く、顧客の成功に向けた提案に集中ができます。 ・同部署に置ける提案先のほとんどはCEOクラスとなり、経営に直結する提案スキルを身につけることができます。 ・決裁者への提案となる為、商談発生から契約までのスパンが短く、営業として数多くのクロージング経験を積んでいただけます。 　 Basic Requirements: ・IT業界における法人営業5年以上 ・目標達成のため、案件発掘手段や優先順位付け、営業プロセスを確立し、実践している方 ・個人目標金額を持つ営業経験をお持ちの方 ・新規開拓経験をお持ちの方 ・自己成長意欲、変化を楽しめる柔軟性のある方 ・顧客第一のマインドと予算への強いこだわりを持ち、アクティブに活動できる方 ・従来のやり方に固執せず、新しいものを取り入れるという感覚がある方 Preferred Requirements: ・課題解決型の提案経験をお持ちの方 ・CRM、ERP、BI、SCM、PLMなど、BPMを中心としたエンタープライズアプリケーションの知識 ・スマートフォンやタブレット、ビジネスアプリケーション、ソーシャルメディアなど新しいものも積極的に使っている方 Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & Communications Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. About the role: This role sits within the Salesforce Innovation Centre team, under the Executive Marketing function. Leaders from the world’s most respected brands trust Salesforce to solve today’s digital imperative and uncover tomorrow’s potential. The Salesforce Innovation Centre (SIC) brings our top executives and experts together with C-suite customers to partner on the path ahead. We design strategic, customer-centric discussions that reimagine what’s possible, drive change, and enable companies to work smarter, collaborate better, and build deeper relationships – starting now. We are looking for a sharp, dynamic person who thrives in a fast-paced, collaborative environment. The Experience Coordinator will be responsible for project managing customer meetings delivered in the Salesforce Innovation Centre and partnering across the business to coordinate all the moving parts to ensure an exceptional customer experience for our visitors. This customer-facing position requires strong prioritisation and organisational skills from someone who can effectively collaborate and build the bridge across different departments, personalities, and priorities. You will be a part of a small team that delivers big impact to important areas of the business. The individual in this position must possess strong interpersonal skills and be able to quickly build rapport, credibility and influence with several teams to elevate the meeting experience. In addition, you should have a passion for detail and going the extra mile in delivering customer satisfaction. Responsibilities: You will work closely with the SIC team and Salesforce sales teams to operationally support multiple SIC Customer Engagements at a time. Customer-facing/In-Person Responsibilities: Greet Salesforce executives & customer executives upon arrival to Salesforce Innovation Centre Work with Guest Services to pre-register all SIC customers through our guest management system Work with external agency or supplier to create printed or digital event materials Set up conference rooms to be customer-ready with name tents, notebooks & pens, gifts etc... During SIC meetings, manage/monitor the SIC floor. Direct customers, employees and executives to conference rooms, and assist with baggage, coats and refreshment service Act as the liaison between the SIC Team and other partner teams that are consistently on the floor (Security, Real Estate Services etc..) Handle requests, questions and direct to the appropriate channel Other Responsibilities: Present and implement change management strategies for process improvements to the SIC team Proactively approach new projects and have confidence to build new programs and processes Update SIC activity into APAC Marketing reporting documents Partner with design or event agencies for any special customisations required to uplift the customer experience for top customers Track all meeting logistics, costs, and customer attendees Work independently, entering data for a queue of executive-level meetings to ensure accurate reporting Required Skills/Experience: This role is customer-facing and requires working from the Sydney CBD 3+ days a week Ability to perform well in a fast-paced environment and manage multiple projects effectively Highly self-motivated and able to work with little direct supervision Customer service experience, project management, events or hospitality background A keen eye for detail and a determination for quality Comfort with ambiguity and ability to be flexible in an ever-changing environment Exceptional verbal and written communication skills required for executive-level meetings A growth mindset, seeing opportunity and solutions when presented with challenges in an always-evolving environment Exceptional team player with a passion for learning Inventive and creative approach to solving problems Preferred Skills and Experience: Understanding of and previous experience with business software, including email, Google Docs/MS Word, Google Slides, and Slack Previous experience with calendar/diary management Would suit someone with previous experience in a customer-facing Hospitality & Events role Experience working with Executives and Senior Leaders is also a bonus At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia’s First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. We are looking for a skilled Workforce Operations Senior Analyst to support our Customer Success Group (CSG) Professional Services Headcount Management team! HCMs are critical in helping drive the success of Position Management at Salesforce and play a pivotal role in managing the execution of their organization’s annual workforce plan. They partner with the business to lead headcount for their assigned organization and govern Workforce Operations requests to ensure that they fit within our guardrails, and review all incoming Workforce Operations requests in Workday as well as guide Hiring Managers and Business Leaders through our HCM Processes. This role will also have the opportunity to contribute to critical initiatives for Workforce Operations including annual Go for Growth (G4G) new Fiscal Year strategic planning. Your Impact Manage the Global Professional Services Workday queue for Headcount related requests including net new positions, backfills, cost impacting position and job requisition edits as well as data loads for bulk position details. Provide support to the field and other key stakeholders Translate Workforce Operations objectives into the headcount plan execution in Workday Maintain Workforce Operations guardrails when reviewing incoming requests. Track and flag trends to key stakeholders (Workforce Ops, Finance, Business Leaders) Maintains org’s headcount plan via Workday position management (ad-hoc position creation, freeze/unfreeze or close positions, regular audits of Frozen and Vacant positions) Be trusted with access to sensitive cost related data to help inform decisions. Collaborate cross-functionally with key stakeholders (finance, recruiting, employee success and Workday Center of Excellence) to manage headcount requests as well as improve HCM processes and systems Advocate for and implement process improvements, finding new ways to automate existing tasks and solve operational issues. Propose effective changes to systems and processes to address root causes Required Skills / Experience 4+ years of professional experience in an analytical role, operations or strategy department Outstanding problem solving skills: consistent track record to ask questions, develop solutions and recommendations Critical thinking and ability to make decisions within business guardrails Excellent communication skills (written and verbal) with an ability to explain complex issues in an understandable way Comfortable with changing requirements and priorities Results and service oriented with a strong ability to proactively make and communicate progress with incomplete information Ability to multitask effectively in a fast-paced, quickly changing environment Ability to work independently and collaboratively in a dynamic environment. Assist with ad-hoc analysis and presentation requests Preferred Skills Familiarity with CRM and Salesforce reporting, coupled with sophisticated G-suite expertise (Sheets, Slides, etc.). Excel, SQL, Tableau/Alation/Snowflake, or other Business Intelligence tools Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Job Description The Success Architect provides proactive and reactive Architecture, Technology & Strategy thought leadership, as well as Product Technical expertise pertaining to the Salesforce products. They engage mainly with our Signature Success customers, to help increase customer value, adoption, and minimize attrition risk. They work multi-functionally in Success Architect team and partner with key team members at Salesforce such as Customer Success Managers (CSM), Technical Support and Product Management, to make our customers wildly successful. They build C-Level relationships with our largest most sophisticated customers and build a network and community of customers delivering technical thought leadership and mentorship. We’re hiring Success Architects with the potential to quickly acquire the knowledge of various Salesforce solutions leveraging the experience in one or more of the following Salesforce products: Sales CloudService CloudMarketing CloudData CloudHerokuMuleSoft Responsibilities・Provide customers with best practices in implementing Salesforce's products and its features. ・Provide expertise-based advice (recommendations) on technical issues for customers. ・Help customers prepare for major changes on Salesforce products such as feature retirements (End-of-Life). ・Participate in Architecture Design Review Board to review our customers’ Salesforce product implementation designs. ・Drive customer adoption of our strategic products and its key features. ・Catch up on product information provided by Product Management and create assets like best practices, knowledge bases, and FAQs for customers and internal teams. ・Enable the Customer Success Managers on technical, product-specific topics internally. ・Deliver 1:1 or 1:Many customer sessions(e.g. Expert Coaching, Ask-an-Expert) based on the Salesforce product knowledge Required Skills and Experience・Extensive experience in one or more of the following: consulting, technical support, account management or project management — ideally with Salesforce or related applications in a SaaS environment. ・Detailed familiarity with the database, application and network technologies used in Cloud Computing (e.g. knowledge of network topologies and devices, database concepts and SQL, multi-tenancy) ・Deep technical knowledge of the Salesforce products and features, capabilities, best use and how to deploy, including knowledge how to integrate the Salesforce platform and ecosystem ・Consultative and customer focused approach and engagement style Understanding of how customers use Salesforce platform, regardless of B2B / B2C business model. ・Experience dealing with large scale, technologically sophisticated accounts, which are constantly challenging product capabilities ・Proven ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level ・Great team player with strong communication skills (both written and oral). ・Proactive and flexible attitude to continuously learn new technologies and to willingly take on new challenges . ・Self-starter who can act independently. ・Ability to prioritize and effectively multi-task under pressure. ・Competence both for analyzing technical concepts and translating them into business terms, and for mapping business requirements to technical features ・Language: Fluent Korean AND English (both written and oral) Preferred Requirements・5+ Salesforce Certifications of any products ・3+ years experience in working in a Salesforce customer team or customer-facing Salesforce consulting/implementation/advisory, administering/developing Salesforce technologies Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. What you’ll be doing... As a Senior Renewals Manager for Tableau, you will be responsible for promoting adoption and customer retention for a specific book of accounts. You will remove barriers to customer retention and collaborate with the broader account team to deliver a high-value customer experience at the time of renewal. You will interact and build relationships with customers to ensure they are aware of and using the resources Tableau has to offer, with the primary objective of collecting renewal revenue on time. High customer happiness will help you attain a high renewal rate. You will be in a quota-based role and responsible for driving the subscription renewal revenue and renewal rate for an assigned territory. You will need to be flexible, diligent and have excellent attention to outstanding customer service. Some of the things you’ll be doing include ... Renewal revenue quota: Responsibility for Tableau subscription renewal contracts, revenue, and renewal rates for an assigned territory - Public Sector for EMEA.Strategic Sales: This sales role involves all sizes of customer and deal that you will be asked to complete.Pipeline management: Tightly manage the renewal sales cycle including selling against cancellations, assisting customers through the sales cycle, and updating the CRM system according to detailed processes.Increase the renewal rate: Ensuring high renewal rates and can speak to the value Tableau will bring to organisations by understanding strong product positioning and pipeline leadership skills. Collaboration across the organisation to develop strategies, retain existing client base and improve revenue growth.Forecasting: Awareness and accuracy of pipeline; comfortable with accurately maintaining a forecast of all renewals within an assigned territory.Contract term length: This individual will be responsible for driving customers to sign up for multi-year deals and helping sign customers up to our auto-renewal program.Quoting and Pricing: Create, adjust and finalise quotes to ensure pricing, products and customer details are correct. Rectify pricing inaccuracies in the pipeline and ensure correct quotes are attached to opportunities, with a focus on consolidating renewals to a single transactionLicense Management: Take customers through our login based licensing management process, help customers to find keys and use the customer portal.Order Management: Ensure inbound customer purchase documents are correct and can be processed by the team. Who you are… Experienced. Previous experience in managing renewals, account management, sales and/or customer success experience is required. Previous software and/or technology experience is preferred. Knowledge of Public Sector business practices is preferable.Sales Acumen. Impeccable eye for business and a strong analytical attitude.Excellent Communicator. Strong communication skills; with the ability to provide excellent customer service at all time, and an ability to optimally communicate Tableau’s value. A True Team Player. You will need to work cross departmentally and be the voice of the customer. It is crucial you can lead others towards a common goal, strategize with account managers, and build strong relationships with champions in accounts to ensure the adoption and success of Tableau within the organisation.Problem Solver. Able to clearly identify a problem, propose a solution, and resolve customers' issues.Determination. Willing to focus and commit with a strong work ethic; self-motivation and resourcefulness.People Person. You have strong interpersonal skills and an ability to maintain strong effective relationships with both customers and colleagues.Languages. Additional languages such as French, Italian, Dutch, and Spanish are a bonus but not required. What we offer… When you join Tableau, you join a global family, and we take care of each other. Our incredible benefits protect and improve the lives of our employees and their families. They enhance every day well being, help you save for now and later, encourage you to take time off work, and provide amazing discounts. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. As Specialist Solution Engineer, also known as a "Pre-sales Consultant," you'll be a key player - a solution advisor - in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience. You'll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your technical and sales skills, you'll present our product offerings, address objections, and inspire confidence in our technology infrastructure. You will be part of the Growth Markets Specialist Solution Engineering team and work in the area of Service Cloud covering the France region. A successful candidate should bring technical and sales skills that establish credibility and a confident presence and assure both internal and external stakeholders, customers, and partners. Our team engages across the sales organisation to develop a ground-breaking vision using Salesforce technology solutions while overcoming technical objections within sophisticated sales campaigns while also driving enablement. Responsibilities: * Lead discovery workshops and technical discussions with clients to gather customers’ needs, identify pain points, and propose effective Service Cloud solutions. * Deliver product-, technical-, and security-related responses on RFPs/RFIs * Build and present appealing demos of Salesforce Service Cloud products including solution concepts to key decision-makers to address their business issues and needs showing business value. * Keep up-to-date in technology trends and innovations as well as Salesforce products and sales programmes to acquire and maintain the knowledge vital to be effective in the position * Lead the solution side of the sales cycle * Have a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives. Required Qualifications: * Understanding the business requirements of customers in France region, within multiple industries and translating/presenting those needs into a compelling vision and roadmap for our customers. * Track record of solution engineering, consultancy, delivery or training success for a software solution organisation. * Confirmed time management skills in a dynamic team environment. * Inquisitive, practical and passionate about technology and sharing knowledge. * Good at searching out information and experimenting, likes to concentrate on a particular topic and to solve puzzles. * Excellent communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences. * Fluency in English and French * Having existing Salesforce product knowledge and certifications is a plus, but not mandatory. Salesforce offers an extensive onboarding programme to ramp up your pre-sales skills, technical skills & introduce you to our way of working. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. エンゲージメントマネージャーは、最も戦略的に対応すべき顧客の大規模な変革プロジェクトをあるべき姿に形作り、自らそのプロジェクトの実行をリードすることにより、顧客を成功に導くための重要な役割を果たします。 エンゲージメントマネージャーは、Salesforceの顧客への信頼できるアドバイザーとしての役割を果たし、セールスおよびプロフェッショナルサービスチームにガイダンスを提供し、各顧客プロジェクト全体で相乗効果を確保し、最高レベルの顧客満足度を保証します。 エンゲージメントマネージャーは、アカウントパートナー（サービスセールス担当者）と連携して、受注前および受注後の活動を主導し、製品ポートフォリオ全体のデリバリーエキスパートとして機能し、組織全体の他の専門領域メンバと協力して包括的な実装提案を作成し、明確に説明します。 エンゲージメントマネージャーは、エグゼクティブとの関係を維持し、これらの有償での実装作業におけるエスカレーションポイントとして機能し、関係者間の緊密な連携を確保し、プロアクティブかつ規範的なアドバイスを提供して、素晴らしい顧客成功をもたらします。 なお、今回の募集ロールにおいては、特にB2C（コンシューマビジネス、リテール等）の顧客に対してデリバリーを提案・提供することが求められます Responsibilities: ・顧客固有の実装提案、SOW、人員配置計画の策定を主導し、組織全体の他の専門領域メンバと協力して、受け入れ可能な提案について合意形成を図ります。 ・アカウントおよびサービスセールスチームと緊密に連携して、スコーピング、ソリューション作成、SOW作成、プロジェクト人員配置などのプリセールス活動に責任を持ちます。 ・プロフェッショナルサービスチームに、提案されたソリューションと顧客ニーズに関係する専門家としての知見を提供し、プロジェクトを確実に成功させます。 ・カスタマーサクセスに適切かつ必要な場合は、エンゲージメントのライフサイクル全体にわたってプロジェクトチームを直接監視し、顧客チームとSalesforceデリバリチームの両方のエスカレーションポイントとして機能します。 ・新しい潜在顧客のリファレンスになってくれそうな顧客が大満足する形で終われるエンゲージメントを確実に実施します ・複数の戦略的顧客を同時にマネジメントします。 ・重要なエスカレーションやリスクのあるアカウントに対して、将来を見越したリスクの軽減やマネジメントをします。社内外のリーダーや幹部と効果的、且つ適切にコミュニケーションします。 Your Impact, as Engagement Manager: ・幅広い専門知識または独自の知識を持ち、スキルを活用して会社の目標達成とコアバリューの適用に貢献し、創造的かつ効果的な方法で目標を達成します。 ・結果を得るための方法、手法、および評価基準を自分自身で判断します。 ・グループ間の調整を伴うことが多い重要な問題に関連するコンタクトポイントとしての役割を担います。 ・新規または特別な課題における手法と手順を自分自身で決定します。 ・その他の活動を監督することがあります。 Preferred Qualifications & Skills: ・6年以上のコンサルティングサービスのデリバリー経験（チームのリーダーシップやプロフェッショナルサービスのセールスへの積極的な関与も含む） ・3年以上のプリセールス、及び大規模で複雑な実装プロジェクトの方向付けとスコーピングの経験 ・3年以上のエンタープライズレベルのプロジェクトまたはプログラムマネージメントの経験 ・実務経験に裏付けられた技術および/または機能に関する適性、ならびにアーキテクトまたは専門領域メンバと連携してプリセールス活動に従事する能力 ・非常に優れた文書と口頭でのコミュニケーションスキル、エグゼクティブレベルとの対面、顧客アドバイザリーの役割での実務経験 ・学位または同等の関連職務経験尚可 ・グループメンバに影響を与え、ソリューション作成を促進し、実装方法論、ロードマップ作成、エンタープライズ・トランスフォーメーション戦略、エグゼクティブレベルの要件ヒアリングセッションなどの議論を主導する実務経験に裏付けられた能力 ・優れた分析力と問題解決能力 Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Key Responsibilities: Own the complete end-to-end customer support experience.Provide prompt, detailed analysis of technical challenges and business issues.Deliver great customer support experience to each customer case.Solve technical issues and Integrations, with API/SSJS and Marketing cloud FunctionalitiesTake ownership of customer issues through to resolution - including solving, internal communication and providing mentorship on recommended standard methodologiesBuild and maintain Knowledge Base Articles both for internal and external audiences.Open and continuous collaboration with your team to increase team spirit and team efficiency.Required Skills/Experience: Customer-focused or previous customer-facing experience.Ability to communicate technical concepts clearly and effectivelyAbility to optimally prioritize, multi-task, and perform well under pressureKnows how/when to escalate customer issues as requiredKnowledge of Internet development technologies (HTML, Javascript, XML, API, etc.) is required.Understanding of database concepts and SQLExcellent written and verbal communication skillsComfortable interacting with other groups and management - Ability to work with different internal teams (other groups managements)Programming abilities or abilities to read code in one or more of the following languages: Java, PHP, JavaScript.Ability to communicate technical concepts clearly and optimallyResolve customer service issues and strategically manage sophisticated customer service problemsProficient in German, Spanish, French or Italian in addition to EnglishDesired Skills/Experience: Meaningful experience working in Technical SupportPrevious experience with Salesforce/marketing cloud and its technologiesAny official Marketing cloud CertificationFamiliarity with Trailhead or a Trailhead Ranger statusCRM proven experienceKnowledge of multi-tenant, grid, parallel, or distributed computing architecturesExperience with SQL and API debuggingMeet the monthly goals on important metrics such as CSAT, Efficiency, Open Case Backlog etc*LI-Y Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. ROLE: Technical Architect LOCATION: Italy, office flex or remote based DEPARTMENT DESCRIPTION Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform. OVERVIEW OF THE ROLE Salesforce is currently seeking multiple Technical Architects to join our Professional Services team within the Customer Success Group (CSG). The Technical Architect serves as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers. Technical Architects collaborate with Customers and Partners during project cycles to share their extensive knowledge of the Salesforce.com platform and product suite. Combined with their experience in technical architecture, enterprise integration, and business solution implementation, they directly drive toward the best possible solutions. They paint a solution vision, architect the system and provide guidance during the implementation. Technical Architects are highly effective interacting across technical and business resources from the developer level through mid-management and above and are therefore a trusted advisor for business and technology collaborators. Finally, with experience in software delivery cycles based on agile methodologies the architect supports and is in close alignment with project management activities. YOUR IMPACT Ensure scalable and standard methodology solutions to meet and exceed customer needs. Guide the evaluation of business and technical requirements. Build relationships with key collaborators and team members. Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team. Align with project and engagement managers to support planning and implementation in close collaboration with the customer. Review and guide project vision and direction, implementation approach and key artefacts. Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management. Where required, hands-on application configuration to meet customer needs. Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence. Fuel our internal growth by identifying, leading or contributing to internal pivotal initiatives, such as innovations, building up a strategic brand, and nurture teammates' skills by sharing knowledge. Where required, support pre-sales activities to position Salesforce Services. Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities. REQUIRED QUALIFICATIONS Hands-on technical consulting and solution implementation experience for a major software domain (e.g. CRM, ERP, HR) as well as coding experience in object oriented languages. Ability to analyze, design, and optimize business processes via technology and integration. Experience in guiding customers and project members in rationalising and deploying emerging technology for business use cases. Work independently and as part of a distributed team and a willingness to take ownership of problems. Rapidly learn new technologies as well as strong presentation, communication and facilitation skills. Available to travel regionally and occasionally internationally depending on customer needs. Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.). Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Proficiency in English AND Italian languages. PREFERRED QUALIFICATIONS A detailed understanding of Web Services, Data Modeling, and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM). Ability to build and maintain key relationships with C-level / mid level and key decision makers. Experience as a Senior Architect and/or CTO in a mid to large sized organisation with leadership driving an organisational transformation in a matrixed organisation. Experience of defining and delivering enterprise applications on the Salesforce Platform including coded solutions. Salesforce experience Salesforce certifications NOTE: By applying to the Technical Architect posting, recruiters and hiring managers across the organization hiring Technical Architects will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams. BENEFITS & PERKS Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more! World-class enablement and on-demand training with Trailhead.com Exposure to executive thought leaders and regular 1:1 coaching with leadership Volunteer opportunities and participation in our 1:1:1 model for giving back to the community For more details, visit https://www.salesforcebenefits.com Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. ROLE: Technical Architect LOCATION: Italy, office flex or remote based DEPARTMENT DESCRIPTION Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform. OVERVIEW OF THE ROLE Salesforce is currently seeking multiple Technical Architects to join our Professional Services team within the Customer Success Group (CSG). The Technical Architect serves as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers. Technical Architects collaborate with Customers and Partners during project cycles to share their extensive knowledge of the Salesforce.com platform and product suite. Combined with their experience in technical architecture, enterprise integration, and business solution implementation, they directly drive toward the best possible solutions. They paint a solution vision, architect the system and provide guidance during the implementation. Technical Architects are highly effective interacting across technical and business resources from the developer level through mid-management and above and are therefore a trusted advisor for business and technology collaborators. Finally, with experience in software delivery cycles based on agile methodologies the architect supports and is in close alignment with project management activities. YOUR IMPACT Ensure scalable and standard methodology solutions to meet and exceed customer needs. Guide the evaluation of business and technical requirements. Build relationships with key collaborators and team members. Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team. Align with project and engagement managers to support planning and implementation in close collaboration with the customer. Review and guide project vision and direction, implementation approach and key artefacts. Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management. Where required, hands-on application configuration to meet customer needs. Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence. Fuel our internal growth by identifying, leading or contributing to internal pivotal initiatives, such as innovations, building up a strategic brand, and nurture teammates' skills by sharing knowledge. Where required, support pre-sales activities to position Salesforce Services. Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities. REQUIRED QUALIFICATIONS Hands-on technical consulting and solution implementation experience for a major software domain (e.g. CRM, ERP, HR) as well as coding experience in object oriented languages. Ability to analyze, design, and optimize business processes via technology and integration. Experience in guiding customers and project members in rationalising and deploying emerging technology for business use cases. Work independently and as part of a distributed team and a willingness to take ownership of problems. Rapidly learn new technologies as well as strong presentation, communication and facilitation skills. Available to travel regionally and occasionally internationally depending on customer needs. Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.). Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Proficiency in English AND Italian languages. PREFERRED QUALIFICATIONS A detailed understanding of Web Services, Data Modeling, and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM). Ability to build and maintain key relationships with C-level / mid level and key decision makers. Experience as a Senior Architect and/or CTO in a mid to large sized organisation with leadership driving an organisational transformation in a matrixed organisation. Experience of defining and delivering enterprise applications on the Salesforce Platform including coded solutions. Salesforce experience Salesforce certifications NOTE: By applying to the Technical Architect posting, recruiters and hiring managers across the organization hiring Technical Architects will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams. BENEFITS & PERKS Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more! World-class enablement and on-demand training with Trailhead.com Exposure to executive thought leaders and regular 1:1 coaching with leadership Volunteer opportunities and participation in our 1:1:1 model for giving back to the community For more details, visit https://www.salesforcebenefits.com *LI-Y Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. JOB TITLE: Technical Consultant / Senior Technical Consultant LOCATION: Italy, office flex or remote based DEPARTMENT DESCRIPTION Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform. OVERVIEW OF THE ROLE Salesforce is currently seeking multiple Technical Consultants to join our Professional Services team within the Customer Success Group (CSG). Technical Consultants work as part of a team demonstrating technical thought leadership of customer and partner engagements. These lead to the successful delivery of solutions, including enterprise integrations using middleware tools and platforms. Through our extended onboarding program of formal certification, internal training, knowledge transfer, hands on experience and closely working with other Consultants, Architects and Project Managers you will become a Salesforce Domain Authority at the forefront of our offerings, delivering outstanding customer success. Technical Consultants are technically hands on with our products, and are responsible for evaluating and implementing technical solutions for customers. They also identify and proactively handle risk areas and contribute to seeing issues through to project completion. YOUR IMPACT Through our extended onboarding program of formal certification, internal training, knowledge transfer, hands on experience and closely working with other Consultants, Architects and Project Managers you will become a Salesforce Domain Authority at the forefront of our offerings, delivering outstanding customer success. Become a highly certified and recognized Salesforce expert. Help clients consistently meet/exceed goals and metrics. Contribute to customer success through front and backend solution development and release management. Deliver high client satisfaction (CSAT). Provide guidance on the application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education. Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer’s infrastructure. Troubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution. Lead the evaluation of business and technical requirements from a senior level. Identification and proactive management of risk areas and commitment to seeing an issue through to complete resolution. Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners. Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement. REQUIRED QUALIFICATIONS Hands-on technical and solution implementation experience in a relevant software domain, as well as coding experience in object oriented languages. Ability to analyze, design, and optimize business processes via technology and integration. Ability to support customers and project members in rationalising and deploying emerging technology. Ability to work independently and as part of a distributed team. Ability to learn new technologies as well as good presentation, communication and facilitation skills. Available to travel regionally and occasionally internationally depending on customer needs. Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Proficiency in English AND Italian languages. PREFERRED Experience with one or more of the following: Experience with the Salesforce Platform and / or other CRM products. Experience with Salesforce Marketing Cloud and / or other products in the Marketing Automation space (Adobe Campaign, Oracle Responsys Campaign Management, Braze). Ability to build and manage relationships both internally and externally. Experience working in a consulting role working with matrix teams. Salesforce experience Salesforce certifications NOTE: By applying to the Technical Consultant posting, recruiters and hiring managers across the organization hiring Technical Consultant will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams. BENEFITS & PERKS Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more! World-class enablement and on-demand training with Trailhead.com Exposure to executive thought leaders and regular 1:1 coaching with leadership Volunteer opportunities and participation in our 1:1:1 model for giving back to the community For more details, visit https://www.salesforcebenefits.com/ *LI-Y Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Role For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce’s customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams, maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers’ business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. This position will focus on our Signature customers, driving customer advocacy and reducing attrition by collaborating with Sales partners, expanding our Signature coverage, consuming Premier entitlements, and by making strategic customer investments that foster trusted growth and success. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. This role will be based from our Rome office and will largely be supporting local customers. Your Impact Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues. Minimum Requirements Minimum of 8 years work experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture. Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level. Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Fluent Italian and English language skills Preferred Requirements Experience with Salesforce products Other additional European languages Benefits and Perks Check out our benefits site (https://salesforcebenefits.com/international.html) that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown! Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Note: By applying to the Solution Engineer posting, recruiters and hiring managers across the organisation hiring Solution Engineers will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams. As a Solution Engineer, also known as a "Presales Consultant," "Sales Consultant", ”Pre -Sales Engineer” or “Sales Engineer”, you'll be a key player in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience. You'll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your technical and sales skills, you'll present our product offerings, address objections, and inspire confidence in our technology infrastructure. The Lead Solution Engineer will act as a trusted advisor to our customers while aiding the customer’s transformational journey. ResponsibilitiesCoordinate and lead the entire solution cycle through close collaboration with other teams.Understand the customer’s needs, and establish Salesforce’s product as the best solution that solves unique challengesConvey a deep understanding of the client’s industry and technology as it pertains to Salesforce’s solutionsDevelop and deliver innovative custom solutions, build and present customized demos of Salesforce products including solution concepts to key decision-makers to address their business issues and needs showing business value.Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the positionAttain quarterly and annual objectives assigned by managementRespond efficiently to RFPsLead the technical side of the sales cycleHave a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives. Required Qualifications: Experience implementing Digital Transformation strategies and delivering increased success to their customers.Track record of solution engineering, consultancy, delivery, or training success for an enterprise software solution organization. We are open to a variety of backgrounds for the role.Proven oral, written, presentation, and interpersonal communication and relationship skills.Proven time management skills in a dynamic team environment.Ability to work as part of a team to tackle problems in dynamic, energising environments.Inquisitive, practical, and passionate about technology and sharing knowledge.Loves to be the first to know something and to understand why and how things happen.Good at searching out information and experimenting, love to concentrate on a particular topic, and tackle puzzles.Good at explaining ideas and finding ways to keep people’s attention.Willing and able to travel occasionallyExperience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).Fluency in English and German Preferred Qualifications: Understanding the business requirements of customers within multiple industries and being knowledgeable on industry-specific solutionsSalesforce Product knowledge and certifications Diversity & Inclusion: Equality is a core tenet of how we run our business and we believe that equality and diversity make us a better company and community. We respect and value employees from every background, and we thrive as a result. We believe that businesses is the greatest platform for change, and all businesses have the opportunity to be a platform for change. We are committed to making an impact on our community. Benefits & Perks Check out our benefits site which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Tableau Software (a Salesforce organisation) helps people to see and understand data. Our analytics platform fuels exploration, allowing you to quickly answer questions with data and share insights across your organisation. Global enterprises, early-stage start-ups, non-profits, and governments all use Tableau’s intuitive software to quickly transform their data into actionable insights. We are passionate about our product and our mission and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, and making a difference in the world! The Role: This is an amazing opportunity to join Tableau’s Sales Operations team, for 12 months Fixed Term Contract (FTC). The Sales Support Representative will be responsible for both internal and customer‐facing activities that support the Enterprise sales team in creating quotes and managing other administrative tasks not performed directly by the Account Executives. This role manages the administrative tasks of quote creation, PO validation and working with the Customer Operations Team on transactional business and order processing. What you’ll be doing: Handle inbound requests from internal and external customers, following up to ensure satisfactory closure Prepare quotes on behalf of Account Executives in Salesforce.com CPQ too for the Public Sector market Work with Customer Operations teams to handle various administrative tasks on behalf of the Account Team Where relevant, verifying purchase orders and submitting orders manually for processing Complete customer document requests (i.e. vendor forms, tax documents, general company information, etc.) Co-ordinate RFP and RFI responses, working with the Account Team to ensure the deadline is met Participate in special projects as needed and contribute to process enhancement initiatives Who you are: Previous experience within a sales support, customer service or fast paced administrative support role. Highly organised and detail‐oriented Excellent communication skills (demonstrated professional phone and email etiquette) Experience within the Public Sector market not essential, but would help in the role. Flexible and adaptable to change, and working in a fast paced environment. Ability to learn quickly and follow processes and policies while providing solutions in occasionally ambiguous situations. Experience working varied hours to accommodate volume fluctuations caused by sales cycles, seasonality, emergencies, etc. Proficiency in Microsoft Windows. Experience with using SalesForce.com would be beneficial. Experience with using Google Workspace (Gmail, Google Docs, Google Slides, Google Sheets) also beneficial Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Salesforce is hiring for a Solutions Engineer within MuleSoft to join our Pre-Sales Solution Engineering team, who are instrumental to MuleSoft’s growth. As a Pre-Sales Solution Engineer, you will provide technical sales partnership to our sales teams and align our solutions to our customers’ vision. The MuleSoft Sales team will rely on your product and technical expertise throughout the sales cycle. You will be an integral part of the success for both our customers and Account Executives by performing technical discovery qualification, delivering product demonstrations and Proof of Concepts, delivering technical workshops, and making architectural recommendations. As a customer advocate, you will connect the dots between the Solution to the business outcomes for the customer. This is what you get working for MuleSoft Solution Engineering UK: Working in a passionate Pre-Sales Solution Consulting team that puts teamwork first Leaders who really care about your development and success Working for a company that truly lives its core values Equality and Sustainability Working for one of the most innovative companies worldwide What will you get to do in this role? Build positive relationships with internal and external partners to qualify deals, identify business value, and provide technical mentorship in order to set expectations to ensure customer success Conduct discovery meetings to document, analyze, clarify business and technical requirements to support detailed solution proposal Deliver architecture reframe and develop white-boarding skills through shadowing and customer-scenario role playing Respond to Request for Information/Proposal documents Work hands-on with prospects and customers to deliver standard, customized and/or strategic solution demonstrations, white boarding, presentations, architecture workshops, and standard methodologies that showcase the functional capabilities, competitive advantages, and business benefits of MuleSoft’s solutions, from demo and proof of concept to design and implementation Collaborate with Product Management, Engineering, and Product Marketing to continuously improve MuleSoft’s products and marketing Stay ahead of and Immerse yourself in the ever-evolving technology and landscape while maintaining a deep understanding of driven and complementary technologies and vendors and how to position MuleSoft’s values in relation to them Provide ongoing, post-sales, technical guidance to the client’s technical team to drive adoption/utilization of MuleSoft’s solutions and digital transformation success You may be a good fit if you: Are “Salesforce Smart” and value knowledge, Innovation, Integration and adapt to change Have a desire to “Win As A Team” Are a “Courageous Communicator”, who is comfortable giving and receiving constructive feedback Have strong “Values” of open communications, customer success, innovation, and a respect for the diversity of people These are qualifications you’ll need to be successful: Excellent presentation and composure abilities in front of all levels of technical and non-technical audiences Skills to establish trust with clients, and the ability to influence key decision makers A passion for technology and an ability to translate that passion to impact business for our customers Experience with Solution Engineering or Presales Development experience and ability to understand code and debug against REST APIs or SOAP Webservices is preferred. Having Java skills is a plus. Experience with cloud technologies - SaaS applications, cloud infrastructure is preferred Experience building and delivering Proofs of Concept (PoCs) and responding to functional & technical elements of RFIs/RFPs Ability to travel as needed within UK Degree or equivalent experience in IT / Business Informatics required. Experience will be evaluated based on the core competencies for the role Languages: English Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Channel Experience Senior Internal Project Analyst Our global Customer Support organization is on a journey to reimagine how we serve our customers in an Easy, Expert, and Efficient way. This shift requires transformation across people, processes, and technology, and our Channel Experience Design team plays a central role in this effort. The Channel Experience Senior Internal Project Analyst will support end-to-end customer and internal stakeholder experience design in partnership with key stakeholders. Using Experience Design methodologies, the Senior Analyst will work across Salesforce to understand needs, align stakeholders, facilitate leadership approvals, and design improved experiences for our customers and internal Support delivery teams. These experiences will aim to drive automation, reduce clicks, and streamline operations within our system(s) of engagement at scale. The ideal candidate has experience supporting transformational change that leverages new technology, process, and operating models, and a proven track record of driving cross-functional, organization-wide strategic programs. The successful candidate will be endlessly focused on and passionate about driving innovation and change. The individual will have a high sense of urgency, strong communication skills, and an outstanding history of partnering with a broad cross-functional organization focused on delivering to customer needs. Here’s what you’ll be doing: Applies Experience Design principles to identify, develop, and deliver transformational experiences that focus on outcomes, improve efficiencies, reduce time to resolution, and drive customer satisfaction and innovation for our Customer Support business.Designs and effectively communicates customer and user journeys, including presenting findings, recommendations, and aspirational experiences to business stakeholders for alignment.Collaborates with project teams and stakeholders to ensure the successful design of aspirational experience, including translating aspirational experiences into technical/contextual requirements and jobs to be done.With a customer-centric focus, supports rapid experimentation and hypothesis testing, and participates as a tester in User Acceptance Testing (UAT) activities to ensure the desired experience is delivered. Here’s what we’re seeking: Fluency in English is required.4+ years supporting and/or delivering complex projects/programs requiring user experience design and change management.Handles ambiguity proactively while grounded in user experience design methodologies, tools, and best practices.An empathetic, deep listener who elicits requirements via interviews, workshops, surveys, and other business analysis techniques and translates them into aspirational experiencesExperience using Google Slides to support executive storytelling.Experience with design applications including but not limited to, Google Slides, Figma, Lucid Chart, and Miro.Expertise in technology transformation and automation.Experience in Enterprise SaaS / Cloud companies preferred, but not required.Experience Design and Project Management Professional certifications preferred, but not required. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Role: Enterprise Account Executive, Tableau-Public Sector: State Only About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Who is Tableau? Tableau is as much a philosophy as an amazing suite of tools. We enable people to transform data into something visual and understandable, enabling people to make important decisions based on those insights. If you are passionate about technology, but also care deeply about doing something meaningful, Tableau is the place for you. Our products have been key in helping fight Malaria, Ebola, and most recently COVID19, by providing data insights to medical professionals into where these diseases are spreading. About this role: Our State & Local Government Sales Team is seeking talented, self-directed sales professionals to join our rapidly growing team. This role solely focuses on STATE ONLY for: DC, VA, & Maryland. As the fastest growing line of business within Salesforce, you will have a unique opportunity to shape the future by driving customer success and supporting the missions of our top Government accounts. The ideal candidate thrives in a fast-paced team sales environment and consistently delivers on revenue targets. Day to Day Our Enterprise Business team focuses on working with our most strategic customers and organizations of 10,000+ employees. You will have the opportunity to work in a fast paced team with various customers and receive personalized training and career opportunities. They build positive, trusted relationships with both key team members and c-suite decision makers within their patch, and become naturals at helping customers realize value from their Salesforce investments. You will use your skills to develop opportunities, through both warm leads and whitespace prospecting. Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts Develop and drive the overall long-term strategy for the account, aligned to customer business objectives Coordinate internal Salesforce resources to meet customer business needs Perform account planning at assigned accounts, coordinating with Prime and Cloud sales resources to ensure strategic alignment Share Salesforce value proposition for existing and/or new customers Drive growth within an existing assigned account Preferred Qualifications:10 years of full cycle sales experience, at least 5 years in Enterprise Sales Management of large key accounts Ability to strategize with a large extended team Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Working at Salesforce Working at Salesforce isn’t all about selling. It’s also about learning, and we heavily invest in you with a month-long immersion and onboarding, including: a week-long product bootcamp, mentorship program, weekly coaching and development programs. Benefits We are pioneers of the Pledge 1% model, providing product, grants and community service to those in need. We are proud to be#1 in PEOPLE’s Top 50 Companies that Care, and are on Fortune’s Change the World list. We provide every employee with 7 paid volunteer days off a year, and donation matching for all approved charitable donations. We provide other world-leading benefits to all our employees, including; Health, life insurance, retirement saving plan Monthly wellness allowance Flexible time off & leave policies Parental benefits Perks and discounts Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Our Enterprise Account Executives engage with existing customers and new leads to sell the entire Salesforce Customer 360 platform. They build positive, trusted relationships with both key team members and c-suite decision makers within their patch, and become natural at helping customers realize value from their Salesforce investments. For this particular team (Telecoms) we are looking for an experienced Sales Executive to work alongside some of our Strategic Account Executives, managing big named accounts. Responsibilities: Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts Develop and drive the overall long-term strategy for the account, aligned with customer business objectives Lead the end-to-end sales process through the engagement of appropriate resources such as Sales Engineers, Professional Services, Executives, Partners, etc. Territory identification and research, to formalize a go-to-market territory strategy and create a qualified target account list within 30 days. Share Salesforce value proposition for existing and/or new customers Drive growth within an existing assigned account Required Skills and Qualifications: Demonstrated Success of quota carrying, technology solution-based direct sales experience. Account Planning Strategies: Create account plans to retain and grow ACV (Actual Contract Value) with existing accounts with a focus on upsell, and cross-sell. Research and Discovery: Uncover customers’ current processes, business objectives, and strategic goals based on customer discovery, use cases, and value hypotheses. Solutioning: Identifies compelling value propositions that address customer needs by demonstrating an understanding of technology solutions. Customer Communication: Interacting with customers in a clear, concise, and timely manner using a variety of communication methods (writing, speech, presentation) and tools (whiteboarding, Slack, Google Slides, Zoom). Resource Application: Continuously runs toward results using the full capabilities of available resources and tools. Team Selling: Aligns with the full capacities of the account team and partners to support the deal and customer success. Preferred Skills and Qualifications: Excellent interpersonal and communications skills. Sales Methodology education. Ability to develop cases and service requirements, while crafting and leading strategic alliances. Ability to thrive in a fast-paced environment. Track record of consistently achieving or surpassing quota. Ability to work with multiple internal teams, govern, inspire, and leverage resources to align with account objectives. Experience will be evaluated based on alignment with the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.). Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category User Experience Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM + Trust. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. We are looking for a Lead Researcher to join our Research and Insights team, supporting our Automation and Integration organization. Our core products include Flow Builder, Flow Orchestration, RPA and the entire suite of MuleSoft products. About YouYou love working in a fast-paced, ever dynamic environment. You are enthused about leading product direction with your research insights and find cool new avenues to engage with the product team to infuse user-centric insights into product planning. You distill sophisticated problems into insights that inform design, development, and business decisions. You’re passionate about technology. You’re even more passionate about technology users and buyers. You have deep empathy for their everyday struggles and challenges. You always put their needs first, and you’re unwavering in your desire to provide the best experiences for users. Responsibilities:Scope and drive research projects that inform product strategy, design, and development, in collaboration with our cross-functional partners across the Automation and Integration space. Create relationships with stakeholders and demonstrate the skill to identify gaps in product thinking to recommend appropriate research. Conduct generative and evaluative research using a mixture of large-scale research methods (surveys, un-moderated testing, behavioral data analysis, etc.) and small-scale research methods (interviews, moderated concept testing, etc.) Synthesize research findings into insights and recommendations and work with collaborators to socialize these findings Partner fully with product owners, designers, engineers, competitive intelligence, and other researchers to provide the best possible experience for our users and customers Create narratives to frame problems and highlight the business value of potential solutions Be a strategic business partner to key executives, helping shape their long-term vision Work on fast-paced projects, requiring attention to detail and working within constrained timelines Required Experience / Skills:5+ years of experience conducting research in user experience, product design, or technology contexts Proven track record influencing user experience and/or product direction and strategy with actionable insights Ability to plan, design, complete and communicate both strategic and tactical research engagements Ability to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for partners Expert understanding of research methods (qualitative and quantitative) and standard processes Experience working in cross-functional teams (e.g. product management, design, engineering) Comfortable with basic statistical methods and concepts, and experience working with behavioral signals data Preferred: Previous research experience in enterprise iPaaS and/or automation technologies and services Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all. For Washington-based roles, the base salary hiring range for this position is $176,800 to $243,100. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. The Technical Architect - Availability & Reliability role is within Salesforce’s Customer Availability Products and Services organization under the Chief Availability Officer. Leading with Trust as our #1 value, the organization is responsible for maximizing customer trust in Salesforce Services and driving the highest standard in Customer Availability (& performance, & resilience) as a shared responsibility. This horizontal role will serve as a regional senior technology leader representing Salesforce Technology and Services to our largest customers. With customer experiences at the center, this position helps drive our Availability technology strategy and influences business partners and technology leaders on strategic direction in general. The position will work with senior engineering leaders and other architects on the definition and delivery of highly scalable and secure cloud solutions. This position does not only require excellent technical skills, but outstanding analytical, leadership, and influencing skills paired with great business insight. It is a multi-functional leadership role that requires alignment building and communication with all engineering organizations. Your Impact: Position, message, and deep dive Salesforce Services (Availability, Performance, & Resilience), Salesforce's cloud-scale architecture/technology, and Hyperforce with customers Build and maintain trusted relationships with customers (C-level and key decision-makers) Proactively evaluate and guide strategic customers on healthy, highly available, and scalable Salesforce Solutions; this includes key events such as high-volume sales periods, the launch of new capabilities, major user expansions, etc… Serve as the lead Engineering SME for strategic customer engagements Drive overall architectural principles, frameworks, and standards based on customer engagements Drive architecture and enterprise capabilities across Salesforce (availability, resilience/fault tolerance, scalability, extensibility, maintainability, etc…) Drive research and case studies on emerging customer scenarios and patterns Work in an influential and consultative fashion across Salesforce organizations: Engineering, Security, Product, Customer Success, etc… Analyze and provide feedback on our availability and technology strategy Work with other architects and CTOs to craft the architectural vision and roadmap for the organization Provides mentorship to team members to support their understanding of the architecture and aid in their technical development Required Skills: 15+ years experience in cloud-scale architectures, software development, Platform-as-a-Service, Infrastructure-as-a-Service (AWS, GCP, Azure) Ability to independently craft and deliver large, sophisticated projects for customers Hands-on technical consulting and solution implementation experience for a major software domain (e.g., CRM, ERP, HR) Ability to build an environment for transparent and open discussion of all issues; involve the right people from across the organization to resolve critical issues Experience and effective in high-stress, challenging customer situations (rebuilding trust scenarios with customers following technology impact) Ability to work with other architects and Chief Technology Officers to influence and drive the architectural vision and roadmap based on customer engagements Deliver technical reports and performance presentations to customers and at industry events Rapidly learn new technologies as well as strong presentation, communication, and facilitation skills Metrics and data-driven decision making Experience with Agile development methodology (e.g., Scrum) Technical degree required Preferred Qualifications Experience as a Senior Architect and/or CTO with leadership driving organizational transformation in a matrixed organization Experience with Salesforce and the primary products (Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud) SaaS / PaaS-based core services/infrastructure product development experience *LI-Y Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For Washington-based roles, the base salary hiring range for this position is $224,100 to $341,900. For California-based roles, the base salary hiring range for this position is $244,500 to $372,900. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & Communications Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Job Overview Our internal production team, Salesforce Studios, is in need of an experienced Operations Program Manager. In this position, you will play a crucial role in ensuring the smooth and efficient operation of our daily business activities. This position requires a detail-oriented individual with excellent problem-solving skills and the ability to manage multiple tasks simultaneously. This role also requires knowledge of budget systems. Key Responsibilities * Operational Support: Assist in the day-to-day operations, ensuring all processes run smoothly and efficiently. This could include, but not limited to, new project requests, project status tracking, pulling reports from Smartsheets, budget support, and vendor management. * Coordination: Coordinate and communicate with various teams to streamline operations and improve workflow. Attend and/or run interdepartmental meetings to update team on progress/status/issues/troubleshooting. * Budget: Assist with budget tracking. Monitor system documents to ensure they are current (projected and actual $, PO#s, invoices, etc.) * Intake: Monitor studio intake slack channel and field new requests. Provide excellent service by addressing inquiries and resolving issues promptly. Manage and maintain Smartsheet intake project tracker, schedule discovery meetings, and generate intake reports. * Vendor Relations: Assist with vendor management operations. Work with program leads to track vendor spend and manage accounts. * Process Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency. * Documentation: Prepare and maintain operational documentation, including policies, procedures, and manuals. * Compliance: Ensure compliance with company policies, industry standards, and regulatory requirements. Required Qualifications: * Experience: Minimum of 5 years of experience in an operations or administrative role. * Skills: * Familiarity with Smartsheets or similar project management tools * Proficiency in Google Workspace Applications (Docs, Sheets, Slides) * Proficiency in Slack * Excellent organizational and multitasking abilities. * Strong communication and interpersonal skills. * Ability to work independently and as part of a team. * Detail-oriented with strong problem-solving skills. * Personal Attributes * Proactive and self-motivated. * Ability to handle sensitive and confidential information. * Strong time management skills. * Ability to adapt to changing priorities and work under pressure. Preferred Qualifications * Previous experience in video production * Previous experience in accounting Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For California-based roles, the base salary hiring range for this position is $109,200 to $150,200. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & Communications Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Job Details: Are you interested in generating significant business impact for one of Salesforce's largest business units? The Global Demand Generation Campaigns team is looking for a Senior Manager to drive high-quality leads, pipeline and ultimately generate ACV for Service Cloud. This candidate would be responsible for launching and optimizing integrated global demand generation campaigns that successfully and efficiently target the Field Service buyer. Success in this role looks like generating high-quality leads and a global Sales Cloud pipeline with targeted, campaign programs that efficiently and effectively deliver the accurate message to a targeted audience at the right time. Although this role is an individual contributor, it requires a leader who can develop strong working relationships. This candidate will be orchestrating a cross-functional team across various internal departments and external partners. Additionally, this opportunity requires a blend of both strategic insight and planning, as well as a passion and willingness for hands-on implementation, as you will be responsible for the day-to-day coordination and program management of Demand Generation Campaign programs. Responsibilities: Partner cross-functionally with internal teams to implement impactful, cohesive campaign programs across paid, owned, and earned channels on time and within budget Coordinate with internal and external paid media partners to traffic, implement, and report on paid media programs Track, analyze, and report out regularly on campaign performance, surfacing data-driven insights to improve efficiency, identify areas of opportunity, and define strategies focused on the largest potential impact Coordinate with internal and external creative partners to build and complete briefs, outline bill of materials, and ensure timely completion within budget Own statements of work and the creation of PRs/POs, partnering closely with Campaigns Operations Effectively partner with Campaign Strategists, collaborators, leaders, and peers across a highly matrixed environment Preferred Qualifications: 7+ years of integrated marketing, demand generation, and/or campaign experience within B2B SaaS Shown success in scaled demand/pipeline generation through integrated, global, multichannel marketing campaigns across paid media, email, social Outstanding interpersonal skills; ability to build positive relationships with cross-functional team members and lead through influence Analytically inclined, excellent project management skills, strong attention to detail and highly organized with the ability to balance multiple project deadlines efficiently A pragmatic, flexible and collaborative teammate with a positive, can-do demeanor Experience engaging internal and external creative and paid media teams/agencies to efficiently implement projects on time and on budget Knowledge of Salesforce products, customers and the ecosystem; prior experience marketing to Sales leaders and professionals is a bonus Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For New York-based roles, the base salary hiring range for this position is $150,300 to $225,500.For Washington-based roles, the base salary hiring range for this position is $136,600 to $206,700. For California-based roles, the base salary hiring range for this position is $150,300 to $225,500. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. About Salesforce: Salesforce, the Customer Success Platform and world's #1 CRM empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work for six years running. The growth, innovation, and Aloha Spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our Time, Equity, and Product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us! Role Description As a Signature Success Onboarding Specialist, you will be responsible for onboarding and educating Salesforce customers about our highest level Success plan. Working closely with our Sales, Success, and Delivery teams to clearly define focus areas for the Signature Success plan and how they align with Customer needs. Strong organizational skills desired for internal knowledge transfer of critical information from the sales and success teams. Utilizing the essential information gathered, you will tailor each onboarding experience to align with immediate customer impact areas and identify future focus areas. Attention to detail, strong communication skills, and a customer-centric orientation are required. Holistic Review The Signature Success Onboarding Specialist (Senior Success Guide) leads internal alignment and subsequently a kick off and deep dive workshops for new Signature Success customersYou will act as a subject matter expert for the Signature Success plan. Your main objectives will be to welcome the customer to Signature Success and educate them about what they’re entitled to, the resources they’ll be working with and what to expectLikewise, you are working to understand the customer objectives, goals and where Signature Success can make the most impact. Your critical thinking is essential to understand how customers can realize value from the Signature Success Plan and ensure this information is received by the Signature Success team to help them hit the ground running with the new customerThis role works with multiple customers at once - on a given day you may have several internal and customer presentations, as well as follow up, scheduling and administrative tasks - the ability to prioritize and multi-task is essentialFlexibility and the ability to think on your feet is key - you will wear several "hats," including Relationship Manager, Teacher and Coordinator. Preferred Skills/Experience Strong organizational and analytical skillsAbility to identify and resolve exceptions and to analyze dataExcellent organizational skillsSolution and results-oriented with the ability to problem-solveExcellent time management with a strong sense of urgencyPassion for customer success with excellent written and verbal communication skillsTeam player with the ability to multi-task with extreme attention to detailAble to work independently, self-driven, highly motivatedExperience working with Salesforce and/or Tableau, relevant certifications are a plus Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.