Amazon

Job DescriptionJoin our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of mission-critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly contribute to maintaining an extraordinary 99.999% uptime, keeping the digital world running smoothly and efficiently.Engineering Technicians are Amazon’s front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot, Data Center Operation’s Mission Critical Facilities, which includes stand-by diesel generators and related fuel systems, as well as three phase electrical systems such as: switch gear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, & motors.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.Key job responsibilities- Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability- Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)- Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)- Perform rack installs and rack decommissioning within internal SLA- Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment- Technical writing to support change management program- Monitor daily work requests and manage to resolution, and execute projects from conception to completion- On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation- Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.- Role may support more than one location/site.Physical Requirements:Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:- Regularly lift and/or move up to 39 pounds independently- Participate in group lifts for 40+ pounds- Maintain balance and perform construction tasks while on a ladder- Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position- Work in an environment requiring provided ear protectionThis role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.Essential Requirements:- Ability to travel to or commute between data center locations as needed- Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational- Travel frequency will vary based on business needs and operational status of assigned facilityCandidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.A day in the lifeThis role acts as Amazon’s front line when it comes to hands-on electrical and mechanical equipment preventative maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by diesel generators and related fuel systems, 3 phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAHU units, centrifugal chillers, cooling towers, water systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire/life safety equipment, building automation systems, and general facilities equipment. Basic Qualifications:- 1+ years of Microsoft Office products and applications experience, or Bachelor's degree- Work a flexible work schedule including evenings, overnights, and weekends- 1+ years of electrical facilities maintenance, or 1+ years of mechanical facilities Preferred Qualifications:- 2+ years of data center engineering experience- Experience reading and writing procedures, technical documents, and engineering drawings- Associate's degree in related field, or technical degree in related fieldAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits. USA, IN, New Carlisle - 32.00 - 57.00 USD hourly

Job DescriptionAt Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.ABOUT THIS ROLEAs a Senior Business Analyst within the Content Analytics team at Audible, you'll serve as an analytical leader and trusted thought partner for our senior Content leadership team, as well as the primary analytics conduit for European Content teams. You'll be responsible for designing, implementing, and continuously improving the analytical frameworks and reporting processes that deliver critical KPIs and business insights across our organization. Working in complex and often ambiguous problem spaces, you'll transform multi-source data into clear, actionable recommendations that drive long-term strategy. Your deep expertise in the Content business — spanning audiobooks, physical books, and/or other digital media — will allow you to proactively anticipate leadership questions and surface insights before they're asked. As a content data SME, you'll help drive data quality standards within your domain while making insights readily accessible through efficient, scalable, self-service solutions. ABOUT YOUYou are an analytical leader who balances technical expertise with deep business acumen, particularly within the world of content. You excel at working cross-functionally, translating complex business challenges into robust analytical frameworks and long-term solutions. You're naturally curious, with a talent for looking beyond immediate data requests to identify the underlying strategic questions driving our Content business forward. You thrive in ambiguous situations, delivering independently with strong judgment while continuously raising the bar on data processes and analytical best practices. Your communication skills are exceptional — you distill complex analyses into compelling, influential narratives for both technical and executive audiences. You build strong, trust-based relationships with stakeholders that position your insights to meaningfully influence business strategy and decision-making across the organization. As a Senior Business Analyst, you will... - Proactively identify complex or ambiguous business problems and serve as a thought partner to senior Content leadership — anticipating questions, designing long-term analytics solutions, and developing analyses and visualizations that address emerging business needs before they're raised- Design and own end-to-end reporting processes that track KPIs, support business reviews, and enable self-serve data access — ensuring speed, reliability, and scalability; break down high-level metrics into constituent components and leading indicators that generate actionable insights and recommendations for MBR/QBR/HBR cycles- Develop concise, impactful narratives and visualizations — including MBR/QBR documents and 6-pagers — that communicate complex trends, root cause analyses, and strategic recommendations to executive audiences; automate the identification of key dimensions driving metric variance to enable faster, more consistent analysis- Apply deep content domain expertise — spanning production, distribution, and audience engagement — alongside awareness of micro and macro industry trends in books and digital media, to ensure analytics solutions are grounded in real business context- Serve as the analytics conduit for European Content teams, facilitating analyses and surfacing insights that connect regional performance to Global team strategy- Partner cross-functionally with data scientists, Business Intelligence Engineers, product managers, and business leaders to align analytical solutions with strategic objectives; own the effective communication of metrics and analyses across your organization, and identify when to bring in technical partners to unlock new insights - Drive operational excellence and data governance by improving, streamlining, and/or eliminating excess processes; work with data owners to onboard new sources, guarantee data fidelity, and ensure consistency in metric definitions, documentation standards, and data quality- Mentor and develop peers within your organization, modeling analytical best practices in design, delivery, and long-term scalability; develop clear documentation that enables both technical and non-technical stakeholders to understand and replicate reporting methodologiesABOUT AUDIBLEAudible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home. Basic Qualifications:- Knowledge of advanced skills in Excel as well as any data visualization tools like Tableau or similar BI tools (familiarity with Tableau preferred)- Experience in a data driven/analytical role- Experience delivering complex, end-to-end analytics solutions independently in ambiguous spaces, with track record of generating recommendations that influenced organizational strategy- Content-related experience, ideally with audiobooks, physical books, and/or other digital media- Experience building relationships and running projects across multiple functions with diverse stakeholder groups Preferred Qualifications:- Experience supporting executive reporting and business reviews, including ownership of MBR/QBR narratives or equivalent documents- Demonstrated ability to drive operational excellence through process improvement, automation, or streamlining of data and business processes- Understanding of data governance principles and practices, including metric definition standardization and data quality management- Experience partnering with Business Intelligence Engineers or Data Scientists to apply advanced analytics techniques and unlock new data sources- Ability to work a flexible schedule that occasionally accommodates US time zone meeting requirements- Experience working with or supporting European markets or cross-regional teamsAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon MGM Studios' AI Studios team is seeking a GenAI Education Programs Lead to design and deliver the experiences that help filmmakers, production executives, and creative teams understand, build trust, and adopt AI-assisted production workflows. This role sits within the team that helps with scaling technology across the Studios — and partners closely with AI artists, the product team, and internal studio stakeholders. Key job responsibilitiesDesign and operate the GenAI demonstration experience — programming visits for filmmakers, curating live demonstrations tailored to their genre and production needs, and refreshing content as AI capabilities evolve.Develop and deliver hands-on training programs that equip VFX supervisors, line producers, and production teams with practical skills to execute AI-assisted workflows.Identify, evaluate, and coordinate structured proof-of-concept tests of AI tools for production use cases. Coordinate with production teams on the 3P tool test shoots and POC execution — understanding crew logistics, set operations, and scheduling to ensure evaluations run smoothly Build and scale educational contentIterate on programs based on participant feedback, production team needs, studio executive feedback, and evolving AI landscape Partner with the product team to ensure training content reflects current capabilities Basic Qualifications:- Knowledge of the US media landscape- 5+ years of experience designing and delivering programs, training sessions, or experiential events for creative professional- Working knowledge of production workflows from development through post-production- Demonstrated ability to evaluate technology tools against production requirements and coordinate cross-functional teams Preferred Qualifications:- Hands-on familiarity with AI/GenAI tools for content creation- Experience in VFX supervision, line producing, or production coordination- Experience managing vendor evaluations or technology scouting in a production context- Comfort with rapid technology evolution — learns new tools quickly and translates capabilities for non-technical audiencesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Culver City - 141,300.00 - 191,100.00 USD annually

Job DescriptionAmazon MGM Studios' AI Studios team is seeking an Knowledge Management Lead to build the systems and processes that capture, organize, and surface production learnings across all AI-assisted projects. This role’s mission is empowering each production to have the accumulated and centralized knowledge so every production gets smarter and can leverage learning to date. You will partner with the product team, production leads, and AI artists to ensure every future production benefits from the accumulated knowledge of all prior productions. Key job responsibilitiesBuild and manage a centralized knowledge catalogue capturing learnings, production experiment results, workflow implementations, tool evaluations, and best practices Own the centralized process for how AI opportunities are identified, triaged, and routed across groups Partner with the product team to develop and feed the intelligent knowledge layer with high-quality production data Work across all AI Studios groups to capture production insights at key milestones through lightweight, low-friction mechanisms Transform individual production successes into reusable playbooks, demo videos, and implementation guides organized by production type, workflow, and technical integration Basic Qualifications:- Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities- 5+ years in production operations, program management, and knowledge management- Experience in entertainment, media production, or VFX — understands the language and workflows of production teams- Experience building systems or processes that organize and surface information across multiple teams- Experience with documentation, playbook, and video asset creation Preferred Qualifications:- Hands-on familiarity with AI/GenAI tools or AI-assisted production workflows- Experience building or managing knowledge bases, learning management systems, or data catalogues- Experience working with product teams on AI/ML featuresAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon MGM Studios is seeking a Senior Technical Program Manager to lead complex, cross-functional technology programs that power our production and post-production workflows. In this role, you will drive the strategy, planning, and execution of technology initiatives that enable content creators to produce world-class film and television at scale.As a Senior TPM on the Production/Post-Production Technology team, you will be the connective tissue between engineering, creative technology, production operations, and studio leadership. You will own the end-to-end delivery of programs that modernize and scale our production technology ecosystem from on-set capture and dailies pipelines to editorial, VFX, color, sound, and final delivery workflows.You will lead cost reduction initiatives that optimize infrastructure spend, streamline vendor contracts, and identify opportunities to reduce total cost of ownership across production and post-production technology platforms ensuring that we deliver maximum value without compromising creative quality. You will also drive security initiatives that protect our content and intellectual property throughout the production lifecycle, partnering with information security teams to implement robust access controls, secure media pipelines, and ensure compliance with studio security standards (e.g., TPN/MPAA guidelines). Additionally, you will serve as a critical bridge between operations teams and engineering teams, ensuring that operational needs, on-the-ground production realities, and day-to-day workflow challenges are translated into actionable engineering requirements ensuring that engineering solutions are deployed effectively into production environments with minimal disruption.Key job responsibilities- Program Leadership: Define and drive multi-year technology roadmaps for production and post-production systems, aligning engineering investments with studio business priorities and creative needs.- Cross-Functional Coordination: Partner with software development teams, production technology operations, creative stakeholders, vendor partners, and senior leadership to deliver integrated solutions on time and within scope.- Technical Depth: Develop a deep understanding of media supply chain technologies, cloud-based production workflows, asset management systems, and industry standards (e.g., ACES, IMF, SMPTE) to inform program decisions and trade-offs.- Risk & Dependency Management: Proactively identify risks, resolve blockers, and manage complex interdependencies across distributed teams and third-party integrations.- Operational Excellence: Establish program governance, reporting mechanisms, and success metrics that provide transparency to stakeholders and drive continuous improvement.- Innovation & Scale: Champion cloud-native, scalable solutions that reduce friction for content creators while maintaining the highest quality standards for theatrical and streaming delivery. Basic Qualifications:- 5+ years of technical product or program management experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience building and evaluating system-level technical design- Experience developing and executing/delivering product and technical roadmaps Preferred Qualifications:- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership- Experience managing cross-functional projects and initiativesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAWS Bill Generation (BillGen) converts over 20 petabytes of metering data into billions of dollars of revenue every month — running the billing system for one of the largest hyperscalers onthe planet. We're looking for a Senior Software Development Manager to lead our ~40-person Bill Run Orchestration organization within BillGen. The Orchestration organization’s North Star is to transform AWS bill run from a batch-based process to a fully autonomous real-time streaming process, while ensuring accurate, timely and clear bills for customers. The role is technically challenging with elements of scale, precision and speed. Scale — millions of customers, a global footprint, per-second billing. Precision — customers demand penny-level precision. Speed - need for real-time billing for GenAI cost control. For example: how do you recompute a customer's entire billing state in minutes when a single retroactive pricing change cascades across months of usage data? How do you orchestrate 21 million accounts through a computation pipeline where a single misrouted event can have customer visible impact? How do you provide customers with a real-time cost estimate to prevent GenAI usage over-runs? In this role, you will own end-to-end bill run execution across all AWS partitions, drive the technical vision for autonomous billing operations, and build the team thatensures every customer receives an accurate cost estimated in minutes and an accurate bill on time — every month, without exception. You'll lead the migration from reactive war rooms to intelligent agents that detect, diagnose, and resolve issues before customers notice. You protect the timeliness of the final bill run, which unlocks hundred of millions of Free Cash Flow (FCF) for Amazon. - Lead a multi-team engineering organization across Arlington, Berlin, and Seattle - Own the reliability and timeliness of billing artifacts for all AWS customers globally - Drive the transformation to real-time billing operations - Build and evolve a large-scale orchestration platform processing millions of accounts monthlyKey job responsibilities - Lead and grow a multi-team organization of engineers and engineering managers across Arlington, Berlin, and Seattle, fostering a culture of operational excellence, deep ownership, and customer obsession. - Plan and execute on a quarterly cadence to maintain agility, balancing near-term reliability wins with long-horizon bets on real-time billing, agentic automation, and platform consolidation. - Own the end-to-end reliability of bill run execution across all AWS partitions — from scheduling through computation, validation, and artifact delivery. Drive the transformation from batch-based monthly processing to continuous, real-time operations with zero manual intervention. - Establish operational excellence standards for both estimated and final bill runs. Build autonomous capabilities — agents that detect, diagnose, and remediate billing anomalies before customers are impacted. - Partner with other organizations within AWS to drive resolution across organizational boundaries, especially during high-pressure operational events. - Represent the team in senior leadership reviews, COE reviews, and cross-organization forums with clarity and conviction.About the teamAWS Bill Generation (BillGen) turns every AWS customer's usage into accurate, timely bills. Within the BillGen group, the Bill Run Orchestration organization owns the scheduling, sequencing, monitoring, and delivery of billing artifacts across all AWS partitions globally. We detect, diagnose, and fix billing issues — and increasingly build systems that do this autonomously.We're transforming from monthly batch processing and manual war rooms to continuous billing, autonomous agents, and self-healing infrastructure. We believe operational burden is a technical problem, not a staffing problem. Distributed across Arlington, Berlin, and Seattle, we value ownership over territory, automation over heroics, and shipping over perfecting. Basic Qualifications:- 10+ years of engineering experience- 5+ years of engineering team management experience- 10+ years of planning, designing, developing and delivering consumer software experience- Experience partnering with product or program management teams- Experience managing multiple concurrent programs, projects and development teams in an Agile environment Preferred Qualifications:- Experience partnering with product and program management teams- Experience designing and developing large scale, high-traffic applicationsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon Global Selling: The Global Selling team in China, Korea, and SE Asia is responsible for recruiting local/regional businesses to sell on Amazon’s global marketplaces, and supporting local sellers’ success and growth on the Amazon platform. This role will drive close collaboration with many Amazon’s global teams to support the high-growth global selling business, continuously identify new opportunities, and drive new initiatives through design, development, launch and post-launch management. We are seeking a talented, driven, and proven leader to support Global Sales team in Asia, with stakeholder teams worldwide across various functions. She/He will be a key person to drive new services and products to address Asia based global seller’s growth and success at amazon platform, leveraging global resources. The candidate will need to possess excellent communications skills, with extensive experience in product management. She/he will be extremely customer obsessed, and detail-oriented, with excellent business acumen and product sense, thus be able to deliver great services and products accelerating seller success in Amazon. The ideal candidate should be able to work in a cross functional, fast-paced environment; has strong product management skills, communication skills, and innovative. If you are passionate on building up new products, willing to take new challenges, make history and have fun with us, please apply to the position now!Key Responsibilities: - Clearly define and communicate business requirements, gain support from internal stakeholders and external partners. - Establish strong relationship and trust with local and global stakeholders, especially for the fast growing emerging marketplaces in Latin America. - Identify business opportunities and qualified logistic partners, build partner relationship and manage partner performance. Basic Qualifications:- Experience with strong project management skills and the ability to thrive in a fast-paced environment- Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems- Experience in stakeholder management, including influencing executive level global leaders Preferred Qualifications:- Experience of improving operation efficiency with AI solution- Experience working in cross border e-commerce or global networkOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAt Amazon Web Services (AWS), we’re hiring highly technical cloud computing architects to help our customers develop technical expertise and capacity, while also collaborating with our customers and partners on key engagements. Our consultants will deliver Pilot projects, topical workshops, and lead implementation projects. Professional Services engage in a wide variety of projects for customers, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs. 모집분야 Amazon Web Services (AWS)에서는 고객이 전문지식 역량을 개발할 수 있도록 돕고, 이를 위해 파트너와 협력할 수 있는 뛰어난 기술역량을 갖춘 클라우드 아키텍트를 채용하고 있습니다. AWS의 컨설턴트들은 아키텍쳐 검토와 파일럿 개발, 주제별 워크샵, 그리고 프로젝트를 통한 딜리버리를 담당하게 됩니다. 프로페셔널 서비스팀은 다양한 프로젝트를 통해 축적한 경험을 바탕으로 고객의 성공을 돕습니다. 또한, AWS 내부 다른 조직과 협력하여 제품과 서비스, 그리고 적절한 해결책을 고객에게 제공하고 고객 요구 사항에 따라 혁신을 추진합니다.Key job responsibilitiesKey job responsibilitiesA successful candidate will be a person who enjoys diving deep into data, doing analysis, discovering root causes, and designing long-term solutions. It will be a person who likes to have fun, loves to learn, and wants to innovate in the world of AI. Major responsibilities include:Understand the customer’s business need and guide them to a solution using our AWS AI Services, AWS AI Platforms, AWS AI Frameworks, and AWS AI EC2 Instances .Assist customers by being able to deliver a AI/Ml and GenAI project from beginning to end, including understanding the business need, aggregating data, exploring data, building & validating predictive models, and deploying completed models to deliver business impact to the organization.Use Deep Learning frameworks like MXNet, Caffe 2, Tensorflow, Theano, CNTK, and Keras to help our customers build DL models.Use SparkML and Amazon Machine Learning (AML) to help our customers build ML models.Use Amazon Bedrock and various GenAI Tools to help customers build GenAI Applications.Work with our Professional Services Big Data consultants to analyze, extract, normalize, and label relevant data.Work with our Professional Services DevOps consultants to help our customers operationalize models after they are built.Assist customers with identifying model drift and retraining models.프로페셔널 서비스팀은 데이터를 심층 분석하여 그 원리를 발견하고 장기 솔루션 설계를 경험해보신 분들을 채용하고자 합니다. 새로운 것을 배우고, AI 기술 혁신에 관심이 있는 분들을 대상으로 하며 주요 업무는 아래와 같습니다.고객의 사업적 니즈를 이해하고 AWS AI 서비스, 플랫폼, 프레임워크 및 AWS AI EC2 인스턴스를 사용하여 솔루션을 찾습니다.고객의 AI/Ml 및 GenAI 프로젝트를 지원을 위해 사업 니즈 이해, 데이터 집계, 데이터 탐색, 예측 모델 구축 및 검증, 완료된 모델 배포를 수행합니다.MXNet, Caffe 2, Tensorflow, Theano, CNTK 및 Keras와 같은 딥 러닝 프레임 워크를 사용하여 고객이 DL 모델을 구축하도록 지원합니다.SparkML 및 Amazon Machine Learning (AML)을 사용하여 고객이 ML 모델을 구축 할 수 있도록 지원합니다.Amazon Bedrock 및 다양한 GenAI Tool 을 사용하여 고객이 GenAI Application을 구축 할 수 있도록 지원합니다.프로페셔널서비스팀의 빅 데이터 컨설턴트와 협력하여 관련 데이터를 분석, 추출, 정규화 및 레이블링합니다.프로페셔널서비스팀의 DevOps 컨설턴트와 협력하여 고객이 모델을 구축 한 후 운영 할 수 있도록 지원합니다.고객이 모델 드리프트를 식별하고 모델을 재교육하도록 지원합니다A day in the life This is a customer facing role. You will be required to travel to client locations and deliver professional services as needed. 고객을 대면하는 역할이며, 필요에 따라 전문적인 서비스 제공을 위해 고객을 방문해야 할 수 있습니다.About the teamSales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including the public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. The Professional Services team is part of Global Services.AWS 영업, 마케팅 및 글로벌 서비스 (SMGS) 는 크고 빠르게 성장하는, 공공 부문에서 엔터프라이즈에 이르기까지 고객의 성장을 돕는 역할을 합니다. AWS 글로벌 지원 팀은 글로벌 기업과 교류하며 고객의 성공을 돕습니다. 또한 AWS Support는 AWS 서비스를 기반으로 미션 크리티컬 애플리케이션을 구축하는 전 세계 고객 목록과도 파트너 관계를 맺고 있습니다. 프로페셔널 서비스팀은 AWS 내 글로벌 서비스팀에 소속되어 있습니다.About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.다양성AWS는 다양한 경험을 중요하게 생각합니다. JD에 나와 있는 자격 및 기술을 모두 충족하지 못하더라도 지원자가 지원하도록 권장합니다. 경력을 이제 막 시작하였거나, 전통적인 경력을 쌓지 않았거나, 조금 다른 경험을 쌓았다고, 지원을 중단하실 필요는 없습니다.AWS를 선택해야 하는 이유아마존 웹 서비스 (AWS) 는 세계에서 가장 포괄적이고 널리 채택된 클라우드 플랫폼입니다.우리는 클라우드 컴퓨팅 시장을 개척했으며 혁신을 멈추지 않았습니다. 이것이 바로 가장 성공적인 스타트업부터 Global 500 기업에 이르는 고객이 AWS의 제품 및 서비스 제품군을 신뢰하는 이유입니다.일과 삶의 균형우리는 일과 삶의 조화를 중요하게 생각합니다.직장에서의 성공을 위해 가정에서의 희생을 감수해서는 안 됩니다. 그렇기 때문에 유연한 근무 시간과 근무 방식이 우리 문화의 일부입니다.직장과 가정에서 지지받는다고 느낄 때 클라우드로는 달성할 수 없는 것이 없습니다.포용적인 팀 문화AWS에서는 배우고 호기심을 갖는 것이 우리의 본능입니다.직원이 주도하는 어피니티 그룹은 서로 다른 점을 자랑스럽게 여길 수 있는 포용의 문화를 조성합니다.인종 및 민족에 관한 대화 (CORE) 및 AmazeCon (성별 다양성) 컨퍼런스를 포함하여 진행 중인 이벤트와 학습 경험은 우리가 우리의 독창성을 받아들일 수 있도록 영감을 줍니다.멘토십 및 경력 개발우리는 세계 최고의 고용주가 되기 위해 노력하면서 지속적으로 성과 기준을 높이고 있습니다.그렇기 때문에 더 다재다능한 전문가로 발전하는 데 도움이 되는 지식 공유, 멘토십 및 기타 경력 개발 리소스를 찾을 수 있습니다.일과 삶의 균형우리는 일과 삶의 조화를 중요하게 생각합니다.직장에서의 성공을 위해 가정에서의 희생을 감수해서는 절대 안 됩니다. 이것이 바로 우리가 근무 문화의 일환으로 유연성을 추구하기 위해 노력하는 이유입니다.직장과 가정에서 지지받는다고 느낄 때 클라우드로는 달성할 수 없는 것이 없습니다.#aws-korea-proserv-ap#AWSKOREA Basic Qualifications:- Knowledge of of cloud based architecture, cloud services and experience in customer facing roles- Bachelor's degree in computer science, mathematics, statistics, machine learning or equivalent quantitative field- 10+ years of experience in AI/ML, including building, training, and deploying machine learning models in production environments- 3+ years of experience with deep learning frameworks such as TensorFlow, PyTorch, MXNet, or Keras- Experience with data processing and analysis tools (e.g., SQL, Spark, Pandas) and cloud-based AI/ML platforms Preferred Qualifications:- Experience with Machine Learning and Large Language Model fundamentals, including architecture, training/inference lifecycles, and optimization of model execution, or experience debugging, profiling, and implementing best software engineering practices in large-scale systems- Master's degree in computer science, machine learning, engineering, or related fields, or PhD- Experience with AWS AI/ML services such as Amazon SageMaker, Amazon Bedrock, or Amazon Machine Learning- Experience building and deploying Generative AI applications, including LLM-based solutions, RAG architectures, or agentic AI systems- AWS Machine Learning Specialty Certification or AWS Solutions Architect certification (AWS Machine Learning SpecialtyOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. Are you passionate about developing machine learning (ML) and Generative AI (GenAI) solutions? Would you like to help major global companies develop new businesses using ML and GenAI? Amazon has been investing in research and application of ML for decades. We are looking for people who can leverage their machine learning and Generative AI expertise to solve various business problems for our customers. AWS Professional Services helps AWS customers accelerate the use of ML and GenAI to solve business and operational challenges and drive innovation within their organisations. If you have experience building ML or GenAI solutions, we encourage you to join us. We are constantly innovating at AWS, and look forward to working with great teammates and helping our customers together. Senior AI/ML Consultants understand customer business issues, analyse them, and summarise solutions. They build these solutions, using ML, GenAI and related AWS ML services as core component to solve the customer issues. They also work with their teammates such as AI/ML Engineers and Application Developers to bring these solutions to a production ready level. They are passionate about setting innovative goals and providing technical solutions to achieve them. Key job responsibilities- Accurately understand the customer's business challenges and needs, structure the problems, and organise them as business requirements. - Extract the IT requirements necessary to realise the business requirements and select candidate AI/ML services and algorithms. In addition, you will work with specialist roles in related technical fields to build and verify ML solutions, as wellas help develop an architecture that combines the necessary AWS services for achieving the customer's goals. - Assist our customer on developing ML and GenAI projects from start to finish, providing technical sales support, conducting exploratory data analysis, building and validating ML and/or GenAI solutions, deploying validated solutions on their supporting infrastructure, and providing training to our customers. - Collaborate with ML Engineers Cloud Architect and Application Developer to build a production ready ML or GenAI solution - To support the above, you will work with a wide range of IT tools, including AWS services (e.g. Amazon Bedrock, Amazon Sagemaker, Amazon AgentCore), Git and Docker, as well as with a range on Ml and GenAI framework such as Strands-Agents, pytorch, transformers, etcA day in the lifeAWS Professional Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications:- Experience with AWS or cloud technologies- Bachelor’s degree or equivalent experience in fields such as machine learning, operations research, applied mathematics, engineering or natural science- 5 to 8 years of experience as a data scientist with experience building ML model and prompting GenAI model Preferred Qualifications:- Master's degree or above in Engineering, Computer Science, Machine Learning, Operations Research, Statistics, or related fields- Deep technical skills and business savvy, able to collaborate with a wide range of clients, from executives to engineers- Skills in creating experimental plans to iteratively develop Ai and GenAI solutions, and the ability to accurately determine cause-and-effect relationships using baselines.- Experience consulting with customers (including user departments) on their AI and GenAI needs.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.We are seeking a Senior Delivery Consultant specializing in Amazon Connect Customer Experience to join AWS Professional Services. In this role, you will design, build, and deliver complex customer experience solutions on Amazon Connect, serving as the technical authority for enterprise-grade contact center transformations. You will spend **80% of your time** hands-on — architecting and implementing CX solutions — while leading pre-sales engagements, driving team capability development, and integrating AI-native approaches into every engagement.This is a customer-facing delivery leadership role that combines deep technical execution with strategic consulting, pre-sales leadership, and practice development.As an experienced technology professional, you will be responsible for:1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs 2. Providing technical guidance and troubleshooting support throughout project delivery3. Collaborating with stakeholders to gather requirements and propose effective migration strategies4. Acting as a trusted advisor to customers on industry trends and emerging technologies5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts## Required Qualifications### Technical Expertise- **10+ years** of hands-on experience designing and implementing Amazon Connect solutions (or equivalent enterprise contact center platforms with 3+ years on Connect) - **Deep proficiency** in Amazon Connect ecosystem: Contact Flows, Routing Profiles, Contact Lens, Amazon Q in Connect, Lex, Outbound Campaigns, Tasks, Cases, and Customer Profiles - **Strong software engineering skills** — Python, TypeScript/Node.js, AWS CDK/CloudFormation, CI/CD pipelines, serverless architectures (Lambda, Step Functions, DynamoDB, SQS/SNS) - **AI/ML competency** — practical experience implementing generative AI solutions using Amazon Bedrock, LLM-based agents, prompt engineering, RAG architectures, and conversational AI (Lex, Q in Connect) - **Integration expertise** — building production integrations with CRM/ITSM systems (Salesforce, ServiceNow, Zendesk), telephony (SIP/PSTN), and workforce management platforms - **Architecture at scale** — designing multi-region, multi-tenant, highly available contact center architectures handling 10,000+ concurrent contacts ### Consulting & Leadership- **Pre-sales experience** — led or co-led 5+ customer proposals/SOWs including effort estimation, delivery planning, and technical presentations to senior stakeholders - **Delivery leadership** — managed end-to-end delivery on engagements with 5+ team members, navigating scope changes, customer escalations, and go-live coordination - **Stakeholder management** — demonstrated ability to build trusted advisor relationships with VP/C-level customer stakeholders - **Mentoring track record** — coached or mentored 3+ junior consultants; contributed to team hiring decisions ### Certifications (Required or within 6 months of hire)- AWS Solutions Architect – Professional - AWS Certified AI Practitioner or ML Specialty - Amazon Connect Specialty (or equivalent demonstrated expertise) * * *## Preferred Qualifications- Experience with **Amazon Connect Agent Workspace**, **Step-by-step Guides**, and **Connect APIs** for custom CRM embedding - Hands-on with **agentic AI frameworks** — multi-agent orchestration, MCP (Model Context Protocol), AgentCore, Strands SDK - Knowledge of **contact center operations** — WFM, quality management, compliance recording, PCI-DSS, HIPAA considerations - Experience **migrating legacy platforms** (Genesys, Avaya, Cisco, NICE) to Amazon Connect - Background in **voice AI** — real-time STT/TTS, voice biometrics, IVR modernization, voicebot design - Published **thought leadership** — blogs, conference talks, whitepapers, or reference architectures in the CX/contact center domain - Familiarity with **ProServe delivery mechanisms** — PDLC, engagement management, CSAT frameworks, utilization tracking * * *## Working Model- **80% Delivery:** Hands-on customer engagements — designing, building, deploying Connect CX solutions - **10% Pre-Sales:** Discovery workshops, proposals, estimations, customer presentations - **10% Practice:** Team mentoring, capability uplift, TFC contributions, product team collaboration * * *## About the TeamAWS Professional Services works with enterprise customers to accelerate cloud adoption and realize transformational business outcomes. The Connect CX practice delivers contact center modernization, AI-powered customer experience solutions, and omnichannel transformation programs for some of the world's largest organizations.We are builders who are obsessed with customer outcomes, thrive in ambiguity, and believe the best solutions come from deep technical expertise combined with genuine curiosity about customer problems.* * *Key job responsibilitiesa).Solution Design & Delivery (80%)Architect and deliver complex Amazon Connect implementations including multi-channel (voice, chat, email, task) contact center solutions for enterprise customers1. Design end-to-end CX solutions encompassing contact flows, routing strategies, agent workspaces, real-time and historical analytics, workforce management integration, and omnichannel orchestration2.Lead technical delivery on engagements valued at $1M+ — owning architecture decisions, HLD/LLD documentation, implementation patterns, and production go-live3. Build production-grade integrations with CRM systems (Salesforce, ServiceNow), backend applications, and third-party platforms using Lambda, API Gateway, EventBridge, and Step Functions4. Implement AI-powered capabilities including Amazon Q in Connect, Contact Lens, Lex-based conversational AI, generative AI agents, sentiment analysis, real-time transcription, and intelligent routing5.Design and deploy agentic AI solutions multi-agent orchestration, tool-calling frameworks, prompt engineering, guardrails, and human-in-the-loop workflows within the contact center context6.Ensure operational excellence establish monitoring (CloudWatch, Contact Lens), alerting, disaster recovery, and performance optimization for production contact center environments7.Create reusable delivery accelerators CDK constructs, solution patterns, reference architectures, and automation frameworks that reduce future engagement timelinesb)Pre-Sales Leadership (10%)1.Lead customer discovery conduct workshops, ideation sessions, and technical deep-dives to understand customer pain points and define CX transformation roadmaps2.Create compelling proposals develop SOWs, technical architectures, effort estimations, and delivery plans for complex Connect engagements3.Present to C-suite and senior stakeholders articulate business value, ROI projections, and differentiated solution approaches during competitive evaluations4.Support pipeline development collaborate with Account Managers, Solutions Architects, and Engagement Managers to identify and qualify opportunities worth $500K–$5M+5.Shape deal strategy define technical win themes, competitive positioning, and phased delivery approaches that de-risk customer commitmentsc). Practice & Team Leadership (10%)1.Lead and mentor a team of Connect consultants, providing architectural guidance, code reviews, and career development coaching2.Drive capability uplift work with AWS Connect Specialist SAs and Product teams to enable the team on new features (Q in Connect, multi-party calls, outbound campaigns, generative AI integrations)3. Establish technical governance define coding standards, deployment patterns, testing frameworks, and architectural review processes for the Connect practice4.Contribute to thought leadership publish blogs, deliver Tech Field Community (TFC) sessions, present at AWS Summits, and build referenceable customer stories5.Build partnerships collaborate with Connect product teams on feature requests, roadmap influence, and early-access programs; provide field feedback to shape product directionAbout the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home,there’s nothing we can’t achieve.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversationson Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional Basic Qualifications:- 10+ years of technical specialist, design and architecture experience- 5+ years of external or internal customer facing, complex and large scale project management experience- 7+ years of consulting, design and implementation of serverless distributed solutions experience- 3+ years of cloud based solution (AWS or equivalent), system, network and operating system experience- Bachelor's degree in computer science, engineering, mathematics or equivalent- 4+ Years of Experience in Amazon Connect Preferred Qualifications:- 10+ years of consulting, design and implementation of serverless distributed solutions experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.The Amazon Web Services Professional Services (ProServe) team is seeking a skilled DeliveryConsultant to join our team at Amazon Web Services (AWS). In this role, you'll work closelywith customers to design, implement, and manage AWS solutions that meet their technicalrequirements and business objectives. You'll be a key player in driving customer successthrough their cloud journey, providing technical expertise and best practices throughout theproject lifecycle.Possessing a deep understanding of AWS products and services, as a Delivery Consultantyou will be proficient in architecting complex, scalable, and secure solutions tailored tomeet the specific needs of each customer. You'll work closely with stakeholders to gatherrequirements, assess current infrastructure, and propose effective migration strategies toAWS. As trusted advisors to our customers, providing guidance on industry trends, emergingtechnologies, and innovative solutions, you will be responsible for leading theimplementation process, ensuring adherence to best practices, optimizing performance, andmanaging risks throughout the project.The AWS Professional Services organization is a global team of experts that help customersrealize their desired business outcomes when using the AWS Cloud. We work together withcustomer teams and the AWS Partner Network (APN) to execute enterprise cloudcomputing initiatives. Our team provides assistance through a collection of offerings whichhelp customers achieve specific outcomes related to enterprise cloud adoption. We alsodeliver focused guidance through our global specialty practices, which cover a variety ofsolutions, technologies, and industries.Key job responsibilitiesAs an experienced technology professional, you will be responsible for:1. Designing and implementing complex, scalable, and secure AWS solutions tailored tocustomer needs2. Providing technical guidance and troubleshooting support throughout projectdelivery3. Collaborating with stakeholders to gather requirements and propose effectivemigration strategies4. Acting as a trusted advisor to customers on industry trends and emergingtechnologies5. Sharing knowledge within the organization through mentoring, training, and creatingreusable artifactsAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:- Bachelor's degree in Computer Science, Physics, Engineering or Math- 5+ years of practical work applying ML to solve complex problems for large-scale applications experience- 8+ years of processing data with a massively parallel technology (such as Redshift, Teradata, Netezza, Spark or Hadoop based big data solution) experience- Knowledge of at least one programming language such as Java, C#, JavaScript, Python, Ruby or Perl- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders- 7+ years of IT platform implementation in a technical and analytical role experience Preferred Qualifications:- Master's degree or equivalent in engineering, technology, computer science, machine learning, robotics, operations research, statistics, mathematics or equivalent quantitative field, or experience with AWS Solutions, including EC2, S3, Redshift, EMR (or Hadoop)- Experience using managed ML/AI solutions- Experience with Machine Learning and Large Language Model fundamentals, including architecture, training/inference lifecycles, and optimization of model execution, or experience with vLLM, SGLang, TensorRT or similar platforms in production environments- AWS Professional level certification, or Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field- 4+ years of professional work experience, or experience with AWS services or other cloud offerings- Generative AI trends, patterns, anti-patternsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionJoin Our Order Creation, Disputes & Reconciliation Team — Shape the Future of Removals Supply ChainAt Amazon, we are united by a single mission: to deliver exceptional experiences for our customers and make their lives easier. Across teams and geographies, we are working together to innovate, building the future one product, service, and idea at a time.We are seeking a highly motivated individual to join the India Removals Supply Chain Team and drive end-to-end ownership of order creation processes for VRET (Vendor Returns) and Liquidation channels, manage vendor and liquidator dispute resolution, and strengthen reconciliation reporting to ensure accuracy, transparency, and operational excellence.Key Responsibilities:Manage VRET & Liquidation Order Creation: Own the end-to-end order creation process for vendor returns and liquidation removals, ensuring timely processing, accurate data capture, and adherence to SLAs.Investigate & Resolve Vendor/Liquidator Disputes: Apply analytical thinking to identify root causes of vendor and liquidator disputes — including shipment-related, contract-related, invoice-related, and product-related issues — uncover process gaps, and provide actionable insights to support resolution and prevent recurrence.Drive Reconciliation Reporting: Build and maintain reconciliation reports to track order accuracy, identify discrepancies, and ensure financial alignment between systems and stakeholders.Automate Dispute Resolution & Reporting Processes: Use data insights to identify opportunities for automation in dispute handling, order creation workflows, and reconciliation reporting — reducing manual effort and improving turnaround time.Support Process Improvement: Proactively recommend and lead process improvements to enhance efficiency and accuracy in dispute resolution, VRET/Liquidation order creation, and reconciliation cycles.Build Dashboards & Metrics: Develop dashboards to monitor order creation health, dispute trends, reconciliation accuracy, and program performance — enabling early detection of issues and data-backed decision-making.What We're Looking For:Data-Driven Problem Solver: Strong analytical skills to dive deep into dispute data, order creation patterns, and reconciliation records — uncover root causes and simplify complex problems into clear, actionable steps.End-to-End Ownership: Ability to manage the full lifecycle of dispute resolution, order creation, and reconciliation — from identifying gaps to delivering scalable solutions.Invent and Simplify: Think beyond existing processes to develop new solutions that streamline dispute handling, order creation for VRET and Liquidation, and simplify reconciliation workflows.Results-Oriented: Use data and automation to continuously improve dispute resolution rates, order accuracy, reduce turnaround time, and measure performance outcomes.Stakeholder Management: Collaborate effectively with FC teams, vendors, liquidators, finance, and cross-functional partners to ensure alignment and smooth execution of dispute resolution and order creation processes.If you're passionate about resolving complex disputes, driving operational excellence in supply chain processes, and building scalable solutions through data and automation, we'd love to have you on our team.Key job responsibilities-Manage engagement with senior stakeholders across multiple teams-Manage, track and report on order creation, cancellations-Manage disputes and follow through with cross functional teams for reconciliation-Own and launch new initiatives to improve vendor, liquidator and seller experience-Weekly operational metrics review and financial reporting Basic Qualifications:- Bachelor's degree- Speak, write, and read fluently in English- Experience with Microsoft Office products and applications Preferred Qualifications:- Good communication skillOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAs a Sr. Delivery Consultant - Application Modernization & AI Transformation, you will be proficient in leading the architecture of complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current applications, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption.Key job responsibilitiesAs an experienced technology professional, you will be responsible for: - Leading the design and hands-on implementation of complex, scalable, and secure AWS solutions tailored to customer needs - Leverage AI to build applications and also create bar raising experiences by embedding AI in customer workflows- Provide technical guidance and troubleshooting support throughout project delivery - Collaborating with stakeholders to gather requirements and propose effective migration strategies - Acting as a trusted advisor to customers on industry trends and emerging technologies - Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts - Leading a high performing consulting team as the technical solution owner About the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing Basic Qualifications:- 5+ years of architecting/operating solutions built on any cloud service provider like Azure, AWS, GCP, OCI, etc. experience- Experience leading the design, automation, deployment, and support of large-scale infrastructure- Experience in any of the following: Cloud Architecture, Systems Design, Software Development, Infrastructure Architecture, Data Engineering or DevOps- Bachelor's degree and 7+ years of relevant cloud consulting experience, or 5+ years of consulting, design and implementation of application modernization and distributed solutions experience- Ability to objectively look at a business problem statement, propose multiple technically feasible solutions and recommend a solution which aligns with functional and non-functional requirements Preferred Qualifications:- AWS Professional level certification, or AWS Associate level certification- Experience conveying complex technical concepts to both technical and business audiences- Experience as a mentor, tech lead or leading an engineering team, or experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations- Knowledge of IT compliance and risk management requirements (e.g., PDPA in Singapore/Thailand, MAS-TRM, or local data sovereignty regulations)- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)- Experience with automation and scripting (e.g., Terraform, Python)- Experience leading large-scale software development and modernization initiatives, with deep expertise in one or more common programming languages (e.g. Java, Python, C++, JavaScript) and microservices architecture and Generative AI tools/technologiesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job Description■ Amazon出品サービスとはAmazon出品サービスは、Amazon以外の企業がAmazonのプラットフォーム上に商品を出品、販売を行うことができる企業向けサービスです。2007年4月のサービス提供開始から今日に至るまで、多くの法人企業様（以下「販売事業者」）に利用され、さらにその数は毎月増えています。Amazonのミッションである地球上で最も豊富な品揃えを実現するためには、今後更に様々な商品を販売事業者様にご出品いただくことが不可欠です。Amazon出品サービスの詳細はこちら■Consumables事業部とはConsumables（消費財事業部・以下Consと記載）は、Health & Personal Care、Beauty、Grocery、Wine、Pet、Babyの商品群の総称です。日常生活に欠かせない消耗品を幅広く扱い、リピート購入率が高く、定期おトク便をはじめとするサブスクリプション型サービスとの親和性が高いカテゴリーを担当しています。■ TBAM Account ManagerとはTBAM（Time-Bound Account Management）は、既にAmazon.co.jpに出品している販売事業者様を対象に、出品数拡大・売上拡大のサポートを行う既存営業担当です。新規営業チームが獲得した販売事業者様の売上ポテンシャルを最大化し、Amazonの品揃えと購買体験を継続的に向上させる重要なポジションです。担当社数や扱うプログラムが多く、各種データを分析しながら効率よく提案を行う必要があるため、営業戦略の立案やデータ分析のスキルが身につきます。生産性向上のためのAI Solutionを積極的に導入しています。売上規模の大きいアカウントへの1by1 Approachから中小規模アカウントへのMass Approachまで、営業形態は様々。Mass mail/WebinarなどB2B Marketingの要素もあり、幅広いSales経験が可能です。新規サービスのLaunch時にはProduct teamやMarketing teamなど社内のStakeholderと連携し、販売事業者様への導入を推進します。アカウントマネージャーが支える全国の販売事業者様のストーリーはこちらKey job responsibilities■ TBAM Account Managerの役割データ分析に基づく営業戦略の立案販売事業者様の売上ポテンシャルを最大化するため、販売実績データの分析を行い、分析結果に基づいて具体的なアクションを特定・提案します。販売データや商品ジャンルごとの売上ランキングデータなどを多角的かつ迅速に分析し、短期的・中長期的に取るべきアクションを策定します。FBA出品数拡大の推進FBAサービスの提案を通じて、販売事業者様の出品数拡大をサポートします。新規FBAサービスLaunch時には、販売事業者様への導入を推進します。1by1 / Mass Approachによる営業活動大規模アカウントへの個別コンサルテーションから、中小規模アカウントへのMass mail・Webinar等のMass actionまで、アカウント規模に応じた最適なアプローチを実行します。他Team/Stakeholderとの協業によるプロジェクト遂行FBA/Productivity/Marketing teamなど社内のStakeholderと連携しながらBusiness Impactを計測し、解決策を実行・Leadします。AI活用による営業プロセス改善生産性を向上する目的で、AIをはじめとする新たな技術・ツールを積極的に導入し、営業活動の効率化を推進します。A day in the life■ A Day in the Life50%：出品数拡大および売上拡大のKPI達成（1by1 / Mass Approach）20%：他TeamやStakeholderとの協業によるプロジェクト遂行（POC活動）15%：Mass mail / Webinar等のMass action企画・実行10%：社内ミーティング（チームミーティング、営業会議）5%：AI活用やTraining等のSelf Learning■ 求める人物像 結果・目標に対する強いコミットを持っている Amazonの購入者視点に立った判断ができる スピード感を持ち、論理的に考えた上で、営業活動が行える定量的なデータ分析に基づいた判断ができる 複数の販売事業者を同時に管理し、優先順位をつけて効率的に業務を遂行できるAbout the team■ About the TeamTBAM：Manager1名、Account Manager 6名消費財事業部全体：約120名 Basic Qualifications:- 【基本条件】- 教育レベル：大卒以上- 職務経験：法人営業、アカウントマネジメント、ビジネスコンサルティング、インサイドセールス、マーケティングなどの実務経験4年以上- PCスキル：Microsoft Excel でのデータ集計・分析、Microsoft Word での文書作成 ・英語：定常的に書面（email、レポート）、および口頭（会議、電話、TV会議）でのコミュニケーションを行うことができる- 日本語：ネイティブ レベル ; 英語：会話レベル- Bachelor's Degree- 4+ years’ experience in business role requiring to negotiate with the outside. e.g. sales/account management/business consultant- Analytical skills with experience using Microsoft Excel (e.g. vlookup, pivot) and BI tools.- Fluent level Japanese, both verbal and written skills- Conversational level English, both verbal and written skills Preferred Qualifications:- 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience- Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insightsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job Description■ Amazon出品サービスとはAmazon出品サービスは、Amazon以外の企業がAmazonのプラットフォーム上に商品を出品、販売を行うことができる企業向けサービスです。2007年4月のサービス提供開始から今日に至るまで、多くの法人企業様（以下「販売事業者」）に利用され、さらにその数は毎月増えています。Amazonのミッションである地球上で最も豊富な品揃えを実現するためには、今後更に様々な商品を販売事業者様にご出品いただくことが不可欠です。Amazon出品サービスの詳細はこちら■ConsumablesとはConsumables（消費財事業部・以下Consと記載）は、Health & Personal Care、Beauty、Grocery、Wine、Pet、Babyの商品群の総称です。日常生活に欠かせない消耗品を幅広く扱い、リピート購入率が高く、定期おトク便をはじめとするサブスクリプション型サービスとの親和性が高いカテゴリーを担当しています。■ Strategic Account ManagerとはStrategic Account Managerは、既にAmazon.co.jpに出品している販売事業者様のうち、チームが戦略的に定めた100社前後に対しカスタマイズされた販売促進計画を提案し、販売事業者様の事業成長を最大限にサポートする重要なポジションです。新規サービスのLaunch時にはProduct teamやMarketing teamなど社内のStakeholderと連携し、販売事業者様への導入を推進します。Account Managerが支える販売事業者様のストーリーはこちらKey job responsibilities■ Strategic Account Managerの役割- 顧客である販売事業者様を深く理解し、継続的な関係を構築する- 販売事業者の売上拡大に寄与するさまざまな機能を提案する。具体的にはFBA（フルフィルメント by Amazon）の利用商品拡大、タイムセール、クーポン、広告、Cons特有のプログラムなど- 顧客の情報を分析し、担当する販売事業者様への提案に生かしたり、隠れたビジネスチャンスを明らかにしたりする- 販売事業者の意見・要望を集め、社内関連部署にフィードバックする。時にはサービス、プロセス、ツールの改善に取り組む- マネジメントチームに対するレポート作成A day in the life■職務内容と時間配分60%：販売事業者との商談（電話、メール、対面）およびその準備25%：他TeamやStakeholderとの協業によるプロジェクト遂行（POC活動）10%：社内ミーティング（チームミーティング、営業会議）5%：AI活用やTraining等のSelf Learning、社内研修■ 求める人物像 1. 結果・目標に対する強いコミットを持っている。2. Amazonの購入者視点に立った判断ができる。3. スピード感を持ち、論理的に考えた上で、営業活動が行える。4. 定量的なデータ分析に基づいた判断ができる。5. 複数の販売事業者を同時に管理し、優先順位をつけて効率的に業務を遂行できる。6. どんなタイプの事業者に対しても、分かりやすい説明ができる高いコミュニケーション力がある。7. 成長意欲、学習意欲がある。8. 変化や挑戦に対して好意的である。About the team■ About the TeamStrategic Account Manager：Manager1名、Account Manager 4名消費財事業部全体：約120名 Basic Qualifications:- 【基本条件】- 教育レベル：大卒以上- 法人営業、アカウントマネジメント、ビジネスコンサルティング、インサイドセールス、マーケティングなどの実務経験2年以上- PCスキル：Microsoft Excel でのデータ集計・分析- Bachelor's Degree- 2+ years of sales or account management experience- 2+ years of digital advertising and client facing roles experience- Experience with Excel- Experience analyzing data and best practices to assess performance drivers Preferred Qualifications:- Experience analyzing key open issues and resolution metrics for each of the managed accounts- Experience in relationship management within technology, start-ups, or SaaS PlatformsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionThe Senior Associate (Catalog Specialist) is an individual who is able to operate with minimal direction. The role requires performing tasks using fair judgment in understanding and applying existing operational procedures. In addition, the Senior Associate focuses on improving the quality of team results, prepares reports for leadership, assesses learnings and recommends new trainings, performs root cause analysis, and proposes permanent fixes to problems.Key job responsibilitiesThe main responsibilities of the Senior Associate include, but are not limited to:• Handle end-to-end processes and related tools in order to achieve business goals.• Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards • Open to work a rotating schedule, including weekends and holidays, with scheduling flexibility supported through advance notice and accommodations where possible• Maintain records of day-to-day work by updating trackers to reflect work done• Support and implement improvement ideas in order to increase process efficiency.• Monitor individual KPIs (productivity, quality, utilization, etc.), create reports, raise the flag, and dive deep on deviations.• Share knowledge and best practices with the team through email, shadowing sessions, and workshops.• Train and mentor other Associates to ensure a fast ramp-up.• Flag any process updates received from stakeholders to the Manager. Basic Qualifications:- Bachelor's degree or above- Strong written and verbal communication skills in English and Japanese, with the ability to structure emails and updates backed by data. Preferred Qualifications:- • Relevant experience in catalog, data, or operations processes, with the ability to operate independently with minimal direction.- • Advanced proficiency in MS Excel (sorting, deduplication, formulas, PivotTables, filters, conditional formatting, charts).- • Working knowledge of Root Cause Analysis and the 7 QC quality tools.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionThe Senior Associate (Catalog Specialist) is an individual who is able to operate with minimal direction. The role requires performing tasks using fair judgment in understanding and applying existing operational procedures. In addition, the Senior Associate focuses on improving the quality of team results, prepares reports for leadership, assesses learnings and recommends new trainings, performs root cause analysis, and proposes permanent fixes to problems.Key job responsibilitiesThe main responsibilities of the Senior Associate include, but are not limited to:• Handle end-to-end processes and related tools in order to achieve business goals.• Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards • Open to work a rotating schedule, including weekends and holidays, with scheduling flexibility supported through advance notice and accommodations where possible• Maintain records of day-to-day work by updating trackers to reflect work done• Support and implement improvement ideas in order to increase process efficiency.• Monitor individual KPIs (productivity, quality, utilization, etc.), create reports, raise the flag, and dive deep on deviations.• Share knowledge and best practices with the team through email, shadowing sessions, and workshops.• Train and mentor other Associates to ensure a fast ramp-up.• Flag any process updates received from stakeholders to the Manager Basic Qualifications:- Bachelor's degree or above- • Strong written and verbal communication skills in English and Polish, with the ability to structure emails and updates backed by data. Preferred Qualifications:- • Relevant experience in catalog, data, or operations processes, with the ability to operate independently with minimal direction.- • Advanced proficiency in MS Excel (sorting, deduplication, formulas, PivotTables, filters, conditional formatting, charts).- • Working knowledge of Root Cause Analysis and the 7 QC quality tools.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionThe Senior Associate (Catalog Specialist) is an individual who is able to operate with minimal direction. The role requires performing tasks using fair judgment in understanding and applying existing operational procedures. In addition, the Senior Associate focuses on improving the quality of team results, prepares reports for leadership, assesses learnings and recommends new trainings, performs root cause analysis, and proposes permanent fixes to problems.Key job responsibilitiesThe main responsibilities of the Senior Associate include, but are not limited to:• Handle end-to-end processes and related tools in order to achieve business goals.• Handle the day-to-day volumes of the assigned tasks and ensure the given SLA are met per quality standards • Open to work a rotating schedule, including weekends and holidays, with scheduling flexibility supported through advance notice and accommodations where possible• Maintain records of day-to-day work by updating trackers to reflect work done• Support and implement improvement ideas in order to increase process efficiency.• Monitor individual KPIs (productivity, quality, utilization, etc.), create reports, raise the flag, and dive deep on deviations.• Share knowledge and best practices with the team through email, shadowing sessions, and workshops.• Train and mentor other Associates to ensure a fast ramp-up.• Flag any process updates received from stakeholders to the Manager. Basic Qualifications:- Bachelor's degree or above- • Strong written and verbal communication skills in English and Polish, with the ability to structure emails and updates backed by data. Preferred Qualifications:- • Relevant experience in catalog, data, or operations processes, with the ability to operate independently with minimal direction.- • Advanced proficiency in MS Excel (sorting, deduplication, formulas, PivotTables, filters, conditional formatting, charts).- • Working knowledge of Root Cause Analysis and the 7 QC quality tools.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAs a Sr. Delivery Consultant - Application Modernization & AI Transformation, you will be proficient in leading the architecture of complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current applications, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption.Key job responsibilitiesAs an experienced technology professional, you will be responsible for: - Leading the design and hands-on implementation of complex, scalable, and secure AWS solutions tailored to customer needs - Leverage AI to build applications and also create bar raising experiences by embedding AI in customer workflows- Provide technical guidance and troubleshooting support throughout project delivery - Collaborating with stakeholders to gather requirements and propose effective migration strategies - Acting as a trusted advisor to customers on industry trends and emerging technologies - Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts - Leading a high performing consulting team as the technical solution owner About the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing Basic Qualifications:- 5+ years of architecting/operating solutions built on any cloud service provider like Azure, AWS, GCP, OCI, etc. experience- Experience leading the design, automation, deployment, and support of large-scale infrastructure- Experience in any of the following: Cloud Architecture, Systems Design, Software Development, Infrastructure Architecture, Data Engineering or DevOps- Bachelor's degree and 7+ years of relevant cloud consulting experience, or 5+ years of consulting, design and implementation of application modernization and distributed solutions experience- Ability to objectively look at a business problem statement, propose multiple technically feasible solutions and recommend a solution which aligns with functional and non-functional requirements Preferred Qualifications:- AWS Professional level certification, or AWS Associate level certification- Experience conveying complex technical concepts to both technical and business audiences- Experience as a mentor, tech lead or leading an engineering team, or experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations- Knowledge of IT compliance and risk management requirements (e.g., PDPA in Singapore/Thailand, MAS-TRM, or local data sovereignty regulations)- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)- Experience with automation and scripting (e.g., Terraform, Python)- Experience leading large-scale software development and modernization initiatives, with deep expertise in one or more common programming languages (e.g. Java, Python, C++, JavaScript) and microservices architecture and Generative AI tools/technologiesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon Pharmacy India is seeking a creative, goal-oriented, and analytically rigorous Business Analyst to join our growing team. Amazon Pharmacy is scaling rapidly in India with multiple new feature launches, partner integrations, and category expansions planned over the next two years. This role is critical to enabling data-driven decision making across the business.This is both a strategic and hands-on role. It requires an individual with excellent analytical abilities, deep knowledge of business intelligence solutions, strong business acumen, and the ability to collaborate effectively with product, category, and operations teams.Key job responsibilities Reporting & Automation: Own complex reporting pipelines and automate reporting solutions to reduce manual effort and improve data freshness for category and business teams. Insight Generation: Analyze large, multi-source datasets to surface actionable insights and key business drivers that inform product roadmap, selection strategy, and CX improvements. Forecasting & Planning: Build and maintain forecasting models for product selection at node level, demand planning, and partner performance tracking. Data Triangulation: Integrate and reconcile data from multiple internal and external sources (3P partners across teleconsulting, prescription management, fulfillment, and health services) to create a unified, reliable view of business performance. Partner Data Enablement: Design and deliver seamless data visibility solutions for external partners, enabling them to access, interpret, and act on relevant business data. Stakeholder Management: Collaborate with cross-functional teams (product, category, operations, CX) to define KPIs, align on metrics, and drive accountability through data. Basic Qualifications:- 3+ years of tax, finance or a related analytical field experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience with Excel- Experience with SQL- Experience making business recommendations and influencing stakeholders Preferred Qualifications:- Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift- Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasetsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAbout the RoleWant to be the person who makes sellers successful by connecting operations execution with real-time customer support? This role puts you at the intersection of logistics operations and seller experience for one of Amazon Japan’s fastest-growing delivery programs.As our Operations & Customer Excellence PM, you’ll own Project Mirai — an initiative that transforms how we support EasyShip sellers in Japan. Working alongside a small support team who serve as the direct voice to our sellers, you’ll build the processes, SOPs, and governance mechanisms that connect frontline seller interactions back to first-mile operations improvement.This is a hands-on, high-ownership role. You won’t just manage processes — you’ll build them from scratch. You’ll connect two functions: the seller support team that engages with JP sellers daily, and the operations team that controls pickup scheduling, carrier coordination, and delivery performance. When a seller raises a scheduling issue, your team resolves it. When patterns emerge from those interactions, you turn them into systemic fixes.What You’ll Solve• How do we give sellers a direct, responsive support channel that resolves issues faster than ticket-based systems?• How do we translate frontline seller pain points into upstream operations improvements (scheduling accuracy, carrier coordination, SLA compliance)?• How do we build scalable support infrastructure that enables seller growth without proportional headcount?• How do we create real-time performance visibility (flash reporting, daily metrics) that drives proactive intervention before problems reach sellers?Key job responsibilities• Team Leadership: Guide and develop a small support team, owning training, SOP development, quality, and performance.• Seller Support Operations: Own end-to-end seller support operations — from scheduling, order management, and package handover queries to escalation resolution. Ensure FDPS (First Day Pickup Success), LSR (Late Schedule Rate), and TTR (Time to Resolution) targets are met.• Operations Bridge: Act as the connective tissue between seller support and Japan operations. Translate seller-reported issues into actionable intelligence for the carrier team, supply chain, and route planning functions.• Process Excellence: Build SOPs, workflows, and supporting tooling for JP from the ground up. Initiate process benchmarking, identify optimization opportunities, and drive C2P (Contact-to-Pickup) improvement for EasyShip.• Governance & Reporting: Own daily flash reports, establish WBR/DBR (Weekly/Daily Business Review) mechanisms, and create new metrics (e.g., First Order Pickup Success) that give leadership real-time visibility into seller health.• Seller Performance Management: Develop proactive outreach frameworks — identify underperforming sellers across all tiers, intervene early, reduce churn, and improve overall network health.• Cross-Functional Alignment: Partner with carrier, supply chain, and account management teams to align seller support outcomes with first-mile capacity, pickup scheduling, and delivery performance goals.• Continuous Improvement: Identify recurring seller pain points and lead root-cause deep dives that convert one-off issues into permanent process or system fixes.• Seller Advocacy: Own the voice of the seller — synthesize qualitative and quantitative feedback into insights that shape product, policy, and operational roadmap decisions.• Scalability: Design processes and playbooks that scale from pilot (current) to full operations covering all EasyShip JP seller tiers.A day in the lifeYour day starts by reviewing overnight support logs, checking flash metrics, and briefing your team on priority sellers. Mid-day you might be troubleshooting a recurring scheduling miss pattern with the carrier coordination team, updating SOPs based on a new process rollout, or presenting weekly performance trends to leadership. You’ll switch between hands-on problem-solving (why did five sellers miss their pickup window yesterday?) and systemic thinking (how do we redesign the scheduling confirmation flow to prevent this category of misses?). Your team handles the seller interactions; you handle the patterns behind them.At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.About the teamEasy Ship is Amazon’s managed delivery solution for Marketplace sellers in Japan. We pick up packages directly from sellers and deliver them to customers through Amazon’s logistics network. Project Mirai is transforming how we support these sellers — moving from a reactive, Account Manager-dependent model to a structured, proactive support channel that frees AM bandwidth for growth while dramatically improving seller experience. Basic Qualifications:- 3+ years of team management experience- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of delivering cross functional projects experience- Experience defining program requirements and using data and metrics to determine improvements- Experience in Business English skills, both verbal and written- Experience in Business Japanese skills, both verbal and written Preferred Qualifications:- Experience implementing repeatable processes and driving automation or standardization- Experience in data mining, data management, reporting, and SQL queriesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionJob summaryAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.Title:Team LeadLocation: Hyderabad . Essential Functions-Job Description· Training: Deliver training & coaching of Amazon processes, products, operating model and SOP to Associates.· Work on the ground to enable network with new product launches and partner with the operations and other teams.· Reporting: Maintaining & publishing routine reporting on the current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.· Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.· Set proper expectations, provide clear status communications, and manage relationships with the associates.· Work with process associates & station team to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.· Handling day to day operational escalations and be available to round the clock to manage the issues.· Internal/External Stake holder management.· Support station operations and/or customer deliveries.Essential Skills Strong leadership capabilities and people management skillsAbility to navigate ambiguity and drive clarity for the team in evolving situations.Ability to work in a customer-obsessed, fast-paced environment that fosters high ownership and quick decision-making Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part. Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects. High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks. Basic Qualifications:- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience- Bachelor's degree- Speak, write, and read fluently in English- Experience with Microsoft Office products and applications Preferred Qualifications:- Experience with ExcelOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionWould you like to help Asia Pacific nations adopt cloud and AI to meet their most critical national security and defence requirements? Do you have the commercial experience, defence domain knowledge, and drive to help governments accelerate mission outcomes through technology?As an AWS Solutions Architect focused on National Security & Defence (NSD) in Asia Pacific, you will provide deep technical knowledge for NSD customers across the region. Asia Pacific nations face a rapidly evolving security landscape and are investing at pace in cloud and AI capabilities to strengthen sovereignty, improve intelligence and operational readiness, and modernise defence forces. You will be at the centre of helping these customers turn technology ambition into mission reality.The ideal candidate will be a driven technologies who understands the national security and defence context well enough to earn trust with senior government and military leaders, articulate compelling value propositions for cloud and AI adoption, and shape customer use cases into AWS design patterns to deliver integrated solutions. You will work cross-functionally with AWS country teams, solutions architects, and partners to build solutions and deliver measurable outcomes for customers.With AWS, our customers benefit from the fastest pace of innovation, the broadest and deepest functionality, the most secure computing environment, and the most proven operational expertise. In this role, you will bring these capabilities to bear for national security and defence customers across Asia Pacific, helping them solve problems that matter at national scale.You will be part of a small, focused team of NSD domain and technical experts driven by customer mission. Your week will move between engaging senior defence and national security leaders, working with AWS country teams to align domain expertise with local execution, shaping partner propositions, and identifying where cloud and AI can make a material difference to how nations defend sovereignty and protect citizens. This is a role for someone who thrives in ambiguity, builds trust quickly, and turns opportunity into outcomes.This position requires that the candidate selected hold, or be able to attain, appropriate security clearance in their country of residence.Key job responsibilitiesAs a Senior Solutions Architect, you will collaborate with customers, partners and AWS teams to craft architectures, proof of concepts or demonstrations of our platform that work back from customer's business needs and accelerate the adoption of appropriate AWS technology. You will help design solutions covering domains from migration of core enterprise applications to working with AI/ML, microservices, containers, app development, IoT to name a few building in a secure and scalable manner. The ability to learn new technology and develop industry relevant architectures and convey business value is critical to the role.- Earn trust and build relationships at executive level across government departments, defence organisations, and national security agencies in the region.- Articulate compelling value propositions for cloud and AI adoption in national security and defence contexts, translating technology capabilities into outcomes that resonate with mission owners.- Work closely with AWS country teams to align NSD domain expertise with local market execution, ensuring coherence between global NSD strategy and in-country delivery.- Work cross-functionally with AWS specialist, solutions architecture, partner, legal, and leadership teams to remove barriers and accelerate customer outcomes.- Represent AWS in regional defence and national security forums, industry events, and senior customer engagements.A day in the lifeWant to find out what it’s like to be a Solution Architect at AWS? Watch this video (https://bit.ly/3keYcC9) Basic Qualifications:- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- 10+ years of IT development or implementation/consulting in the software or Internet industries experience- Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems, or experience in professional, non-internship software development- Knowledge of information security technologies such as security design review, threat modeling, risk analysis, and software testing techniques Preferred Qualifications:- Experience working with networks, IT infrastructure, or system integration- Experience working with Enterprise Application Modernization and Migration technologies, including, but not limited to, Mainframe, Serverless, Containers, or Cloud Operations- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients- AWS certification, such as, AWS Solutions Architect, or a similar cloud certification, or Cloud Technology Certification- Experience in the public sector- Working knowledge in Data engineering and analytics technologies such as real-time analytics, ETL and Machine LearningOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionWould you like to own driving revenue and customer engagements for a leader in the Cloud Computing business? Would you like to be part of a rapidly growing team focused on increasing adoption of Amazon Web Services (AWS) by engaging with and supporting Nonprofit Social Good Technology organizations, specifically those working in civic tech, digital equity, humanitarian technology, social impact platforms, or community-driven technology solutions?Nonprofit Social Good Technology organizations are rapidly adopting AWS as part of their mission-impacting IT strategies. They are recognizing the value of AWS by reducing capital expenditures and driving efficiencies, thereby allowing them to put money back into their missions. Do you have the sales experience, technical background and customer obsession to help further establish AWS as the leading cloud platform provider for this important set of customers?As an Account Executive with AWS focusing on the Nonprofit Social Good Tech customers, you will have the exciting opportunity to help shape and deliver on a strategy that focuses on customer success, building mind share and driving broad use of Amazon's utility computing services to support their mission.The ideal candidate will have sales and/or consulting experience within this market, a strong understanding of segment-specific challenges, strong relationships within the customer base and the technology and consulting partners that serves this market.The Account Executive will be a strong analytical thinker who thrives in fast-paced dynamic environments, has a strong technical acumen, and a passion for mission-driven impact. They should be a self-starter who is prepared to develop and execute an account coverage plan with high growth revenue targets. A background that includes strategic engagement within the social good technology mission areas at the CxO level and with IT leadership and architects, will be critical to success.Key job responsibilities- Drive revenue and market share in a defined territory and within the research vertical- Meet or exceed quarterly revenue targets.- Develop and execute against a comprehensive account/territory plan.- Create & articulate compelling value propositions around AWS services specific to the CxO level.- Accelerate customer adoption.- Maintain a robust sales pipeline.- Work with partners to extend reach & drive adoption.- Manage contract negotiations.- Develop long-term strategic relationships with key accounts.- Ensure customer satisfaction.- Expect moderate travel.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications:- Bachelor's degree or equivalent- 5+ years of direct field experience selling software or cloud solutions experience Preferred Qualifications:- 5+ years working with or selling to senior executives in mission-driven technology companies or nonprofit organizationsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments, restricted stock units (RSUs), and sales incentives. Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, VA, Arlington - 92,400.00 - 160,000.00 USD annually

Job DescriptionWould you like to own building the future for a leader in the Cloud Computing business in the Public Sector? Would you like to be part of a team focused on increasing awareness and adoption of Amazon Web Services (AWS) by engaging with key Public Sector systems partners and solutions providers who are reinventing their IT strategy by adopting and delivering cloud computing solutions? Do you have the business savvy, business development experience and the technical knowledge necessary to help further establish Amazon as a leading cloud platform provider?As an AWS Sr. Partner Manager, you will have the exciting opportunity to help shape and deliver on a strategy to build mind share and adoption of Amazon Web Services in Public Sector. Your mission will be to develop and lead a team of Partner Development Managers globally creating AWS awareness, adoption and AWS competency with a portfolio of large System Integrators (SI). In this role, you will establish deep business relationships with AWS partners to successfully drive the adoption of key programs focused on Public Sector partners. The ideal candidate will possess a business background that enables them to drive an engagement and interact at the executive level. He/she should also have a demonstrated ability to think strategically about the mission, product, and technical challenges, with the ability to build and convey compelling value propositions. In addition, a basic understanding of Cloud essentials is necessary to be successful in this role. This role will lead the efforts for a US team of Public Sector Partner Development Managers (PDMs) direct reports in the US who are providing dedicated coverage for a portfolio of Systems Integrator. You will be responsible for growing adoption and usage of AWS Partner Programs as measured by a number of key metrics including revenue. You will work very closely with the AWS and Partner sales teams to drive joint sales engagement, as well as strategically plan for development of future opportunities and pursuits. Candidates should also have strong Public Sector industry experience and demonstrated the ability to think and act strategically on the government customer mission, industry directions, and partner/customer technical challenges.This position requires that the candidate selected be a US Citizen.Key job responsibilities- Lead a team of Partner Managers across multiple global markets.- This role requires domestic travel- Understand and navigate Public Sector contracting vehicles and procedures.- Understand the technical considerations and certifications specific to the Public Sector.- Execute the strategic sales & business development plan while working with key internal and external stakeholders (e.g. sales teams, service teams, legal, support, etc.).- Understand the technical requirements of our customers and work closely with the solutions architecture team to guide the direction of our product offerings.- Prepare and give business reviews to the senior management team regarding progress and roadblocks to assigned targets.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications:- 7+ years of business development, partner development, sales or alliances management experience- Bachelor's degree in a relevant field or equivalent work experience- 7+ years of direct sales and/or partner management experience leading teams across multiple markets.- 3+ years of experience with outsourcing or managed services, consulting, cloud migration activities, or hosted and managed services in the technology industry Preferred Qualifications:- Experience representing AWS within the customer's environment and driving discussions with senior personnel regarding trade-offs, best practices, project management, and risk mitigation- Experience working with systems integrators and consulting companies to achieve salesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments, restricted stock units (RSUs), and sales incentives. Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, GA, ATLANTA - 187,000.00 - 252,900.00 USD annuallyUSA, NC, Durham - 187,000.00 - 252,900.00 USD annuallyUSA, TX, AUSTIN - 187,000.00 - 252,900.00 USD annuallyUSA, TX, Addison - 187,000.00 - 252,900.00 USD annuallyUSA, VA, Arlington - 187,000.00 - 252,900.00 USD annually