Amazon

Job DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The AWS Brick and Network Deployment (BaND) team is searching for a passionate and talented technical program manager to lead prototype engagements, from discovery through the deployment of a commercially ready process used for new technology deployments within AWS data centers in APAC.You will also lead programs with partner teams in defining prototype deployment trials, strategic planning and development, documenting the operational plans for production deployment and support partner teams in the integration of new hardware technologies into the AWS Network. You will interface with Networking leadership and Infra leadership, to define requirements and establish timelines for deployment. You will need to be proactive in communicating the project plans and milestone accomplishments and ensure alignment with our internal customers with regards to execution of the new deployment plans, management of defects, and rapid delivery of new technology deployment in an agile environment.Key job responsibilities- Own end-to-end delivery of brick and network deployment programs across all phases: staging, planning, cabling, build/morpheus, turn-up, and DCO handoff. - Partner with networking engineers, design engineers, capacity planners, supply chain, and vendor teams to define requirements, resolve dependencies, and deliver against committed timelines. - Develop and maintain program schedules; proactively identify risks, define path-to-green plans, and escalate appropriately to protect delivery commitments. - Provide regular progress reporting to stakeholders and leadership, communicating milestones, deviations, and trade-offs with clarity. - Manage competing priorities across concurrent projects, making informed trade-offs between time, scope, and cost. - Identify and implement scalable, data-driven process improvements to streamline deployment workflows and improve on-time delivery rates. - Coordinate with external vendors and internal partners on material delivery, cabling execution, and hardware installation activities. - Define and track success metrics (SLA compliance, dwell times, on-time delivery). Use data to inform priorities and drive continuous improvement. - Write effective project charters, deployment plans, and operational runbooks that support repeatable execution. - Support the introduction of new hardware technologies and deployment processes, from prototype trials through to production-ready operational plans.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications:- 3+ years of technical infrastructure management experience- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)- Experience with varying scenarios of infrastructure builds- Experience writing business requirements documents, functional specifications, and use cases- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Preferred Qualifications:- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, or experience managing multiple calendars- Experience with advanced analyticsAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionApplicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. For more information regarding security clearances please visit (https://www.agsva.gov.au/). The AWS Region Services team combines AWS global cloud leadership with Australian security expertise to deliver highly secure, scalable environments for sensitive workloads. We’re creating innovative ways to use cloud computing, artificial intelligence, and machine learning while maintaining the highest standards of security and operational excellence. The Engineering organisation within Region Services is structured across core capability pillars: Compute & Machine Learning, Security Identity & Compliance, Storage & Databases, and a growing capability domain. Collectively these pillars encompass a team of varying technical skillsets, including Engineers; Technical Program Managers and Subject Matter Experts, organised into focused sub-teams. This is an opportunity to make a lasting impact on Australia’s digital future. You’ll work with AWS services, implement innovative solutions, and help customers succeed in their most important missions. We’re committed to helping our builders grow through continuous learning, mentoring, and collaboration with industry experts. Are you ready to build the future of secure cloud computing in Australia? Key job responsibilities- Define, build, own, and run services in high growth environments - Solve unique and first-order problems in massive-scale areas such as compute services, DynamoDB/NoSQL databases, Glacier, S3 data lakes and many other AWS Services - Learn how to build and operate distributed systems at massive scale - Build and influence the tools and utilities that are part of the AWS fleet running our internal services Must hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www1.defence.gov.au/security/clearances). A day in the lifeOn a typical day engineers might deep dive to determine the root cause of a customer issue, investigate why a metric is trending the wrong way, consult with the top engineers at Amazon, or discuss radical new approaches to automate operational issues. As a Systems Analyst; you would own supporting activities for these services, and regularly work with development teams to establish and improve service support. You will operate with guidance from your team and quickly drive issues to resolution. You understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets. You regularly contribute to the creation and improvement of support documentation. You may perform code builds and deployments, communicating status regularly before, during, and after each deployment. You create and interpret metrics that measure support success and service performance. About the teamRegion Services provides the highest caliber Operational Solutions and Cleared Support for services within our Regions. We provide 'hands on keyboard' support to our service teams by deploying changes into these isolated regions, monitoring the results, and reporting any issues that are observed. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- Experience with Linux/Unix- Experience with support procedures and methodologies for production computing environments- Experience troubleshooting and debugging technical systems Preferred Qualifications:- Experience with continuous integration and continuous delivery- Knowledge of networking fundamentals- Knowledge of scripting languages (bash, python, etc.)- Experience using tools to create, manage, and publish documentation- Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experienceAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job Descriptionこれまでに培ったエンジニアリングスキル、アーキテクティングスキル、そしてビジネスセンスを活かし、AWS のソリューションアーキテクトとして、お客様のビジネスと IT を新しいステージへ導く活動を一緒に推進しませんか？ ソリューションアーキテクトは、業界を代表する大手企業を支援するアーキテクト集団で、業種業態に特化したビジネス課題に対してテクノロジーを駆使したソリューションをお客様と一緒に策定し、展開するエンジニア職です。お客様のビジネス要件は千差万別で、業界に特化した事情や特有のデータ、ワークロードが存在します。 本ポジションでは、通信業界およびメディア業界（新聞、出版、放送、広告、スポーツ） を中心としたお客様を担当します。担当業界はカジュアル面談や面接時にご本人の経験・関心・希望を踏まえて決定します。例えば——通信業界では、従来の音声・データ通信の枠を超えて、EC、コンテンツ、金融などの様々なライフビジネスが新たな収益基盤として成長しており、膨大なデータを活用した顧客体験の向上が求められています。5G におけるコンテナ技術をベースとした CNF（Cloud-native Network Function）の実行環境として AWS が採用され始め、ネットワークが生み出すログやメトリクスを AI エージェントで分析し運用を自動化するといった変革が進んでいます。メディア業界では、AWS のメディア業界向けソリューションを活用して迅速かつグローバルにコンテンツの Create, Deliver, Monetize を実現し、お客様のメディアビジネスの成長に貢献します。デジタル配信基盤の構築、視聴データ分析による収益最大化、生成 AI を活用したコンテンツ制作の効率化など、業界の大きな変革をテクノロジーで支えます。こういった業界の変革に関わり、お客様と一緒に新しいビジネスを考え、それを実現するテクノロジーの検討をドライブし、人々の生活を豊かにする社会基盤の発展に取り組んでいきましょう。 Key job responsibilities- アカウントチームの一員として、お客様の経営層や技術インフルエンサーに技術的視点で AWS の価値を訴求し、クラウドジャーニーを促進する - 業種業態のビジネスやワークロード要件を満たす AWS のユースケースを定義し、そのソリューション開発を技術的に支援する - お客様の既存および新規ビジネスの成功に向けたマイルストーンの策定を、長期的視点で支援する - AWS に加えパートナーソリューションも活用し、お客様のプロジェクト成功に必要な連携を進める - プロジェクトの達成基準を定義し、効果的な技術支援でアーキテクチャ策定に貢献する - お客様からのフィードバックをもとに、サービス開発チームと共に AWS サービスの改善に貢献する - AI などの最新技術をハンズオンで自ら学び、その知見を展開してお客様のビジネスに貢献する - ベストプラクティスを確立し、セミナー登壇やブログ執筆等を通じて社内外の技術コミュニティに発信する A day in the life私たちはアカウントチームの技術メンバーとして営業担当と連携しながら、お客様の IT 課題から業務部門の新規ビジネス検討、そして経営上の課題に至るまで、お客様を起点に考え、ニーズから逆算してソリューションを提案します。AWS の価値を訴求するためのデモ実装、要件を実現するためのアーキテクティング、実装を加速するためのプロトタイピング支援といった活動を通じて、お客様のワークロード実現を技術面から支援します。より質の高い提案につなげるため、日本はもとより世界中にいる仲間や、AWS 上でソリューションを展開するパートナーの力も借ります。お客様の支援だけでなく、自身の専門性を用いた年次イベントでの登壇やブログ執筆、他のソリューションアーキテクトの活動支援も行う、無数のコミュニケーションが日々生まれるダイナミックな職場です。 About the teamチームは、事業会社のフルスタックエンジニアやプロダクトマネージャ、IT 企業のプリセールスエンジニア、ハードウェア系のインフラ技術者、ネットワーク技術者、アプリケーション開発者、コンサルタント、新卒配属など、多様なバックグラウンドを持つメンバーで構成されています。通信業界やメディア業界の経験者はもちろん、他業種での経験をお持ちの方も歓迎します。入社後に活躍いただくために必要な研修プログラムに加え、チームメンバーとの OJT やロールプレイングを実施するなど、クラウドサービスのプロフェッショナルとして成長できる受け入れ体制を整えています。営業担当、各領域を専門とするスペシャリスト、事業開発担当と連携しながら、お客様のビジネスの成長とともに自身も成長機会を作り出せる環境です。 AWSについて:https://aws.amazon.com/jp/careers/#how_we_workAmazon は男女雇用機会均等法を順守しています。人種、 出身国、性別、性的指向、障がい、年齢、その他の属性によって差別することなく、平等に採用選考の機会を提供しています。障がいをお持ちの方は、以下をご覧ください。https://www.amazon.jobs/en/disability/jp/#aws-jp-sa-ap#AWSJAPAN Basic Qualifications:- 5 年以上の開発、アーキテクト、コンサルティング、またはシステム提案・構築活動の経験- クラウドサービスおよびモダンなソフトウェアを利用したアーキテクチャ設計スキル- 新しい技術やサービスに対する知識習得や、新しいチャレンジに積極的であること- 口頭および書面での高いコミュニケーション能力があり、社内外の組織を超えて効率的に動くモチベーションを有していること Preferred Qualifications:- 情報通信およびインターネット技術に関する学術研究の経験があること- 機械学習および生成 AI を活用したビジネス変革におけるハンズオンを伴う実装経験があること- 経営層または事業部門リーダーに対する提案・プレゼンテーションの経験- 英語を活用して海外のステークホルダーと協業もしくは交渉した経験があることOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAWS Enterprise Support is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to join the operations organization for one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS Enterprise Support. Enterprise Support, Strategy and Operations (ESSO) is hiring!(ESSO) is looking for a smart, enthusiastic, and creative thought leader with a background in sales operations and supporting field organizations. This individual contributor will own the day-to-day operations for the APJC Premium Support Business Development (PSBD) businesses and partner with the Geo and Business Operations Leaders to support and execute their drive for revenue growth, and increase adoption of AWS Support Services in line with the GTM strategy.We are looking for a leader who can leverage their depth of operations experience to drive the performance, effectiveness, and efficiency of Premium Support Business Development teams and partner cross functionally to deliver improvement initiatives that will accelerate the opportunity to cash process. This role will hold a variety of responsibilities ranging from day-to-day operations, to delivering business insights and recommendations, to owning and executing key field BD operations activities and mechanisms within the geographies (ie. territory planning), to driving strategic planning activities within the geographies, to leading initiatives focused on process improvement and organization efficiency.The successful individual will have the ability to think strategically, act tactically, write effectively, and display strong analytical and critical thinking skills. The candidate must also be able to build strong cross-functional working relationships, demonstrate strong communication and collaboration skills, organizational skills, and attention to detail. This is a hands-on position - the ideal candidate must be willing to “roll up the sleeves”, dive deep, and solve important business problems. The candidate must be able to use AI to drive efficiencies both in their own work and to support automation for their stakeholders.Key job responsibilitiesKey job responsibilitiesAs a Sales Operations Manager, your role is critical and highly visible across the organization. Your key responsibilities include, but are not limited to:• Accurately plan, forecast, and execute on the monthly, quarterly, yearly objectives for one or more geographies • Act as the sales focal for the Line of Business for one or more geographies• Support the development of sales processes required to meet the rapid growth of the business and achieve revenue attainment and market development objectives• Support strategic planning and annual planning activities with and for the geo leaders• Own and execute key Field BD operational mechanisms• Support and execute Premium Support Business Development rhythm of business • Manage the development of continuously evolving forecast models and methodologies, quantitative analysis of the performance of our sales team, customers, prospects, partners, markets, and products/services, including any cadenced reporting • Support and execute initiatives focused on driving business performance, efficiency, and effectiveness of Premium Support Business Development and across the Customer Lifecycle to accelerate opportunity to cash• Partner with BD leaders to drive execution of go-to-market strategies and implement the necessary enablement for AWS field sales teams• Drive process improvement and change management – lead and deliver training as needed• Manage the cadenced business reporting for the business segment.• Develop relationships and processes with sales, finance, ES Leaders, sales operations, and other stakeholders• Ensure consistent and efficient execution of all functions by working closely with internal business partners and stakeholders to drive adoption and implementation of global standards, processes, and programs. Basic Qualifications:- 5+ years of Microsoft Excel experience- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field- Experience with sales CRM tools such as Salesforce or similar software- Experience defining, refining and implementing sales processes, procedures and policies or equivalent Preferred Qualifications:- 5+ years of finance, business management and sales operations experience- Experience working within a high-growth, technology companyAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionHere at Amazon we are currently seeking for experienced Operations Managers to join our Leadership Fulfillment team at our site in Moorebank for night shift.This is an excellent opportunity to be part of the AU Fulfillment Center (FC) leadership team during its phase of expansion and growth, whereby you get to define the process flows and shape up standard work routines as the operations scale up. As an Operations Manager, you’ll deliver inspiring, inclusive leadership for the teams you supervise. But at the same time, you don’t shy away from getting involved whenever necessary. You’ll be directly responsible for supervising a team of Area Managers and their direct reports: meanwhile, you will report to the Site Lead of your Fulfillment Center. The quality of your leadership is key to achievement in this role: you’ll motivate and inspire your teams to do their best work, while planning schedules and activities that balance their needs with that of the business. Another key aspect of your role will be to coordinate on numerous process improvement projects, with the aim of streamlining all activities, both for yourself and the team members you supervise. The ideas, innovation and leaps out of the status quo that you come up with could very well be rolled out across the Amazon network: this immense opportunity is yours for the taking.Please note the shift pattern is based on 4 nights on and 3 days off.Key Job Responsibilities: - Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site,- Build and develop high-performing teams by working alongside leaders, providing ongoing coaching and empowering individuals to achieve both operational and career goals, - Become a subject matter expert on specific, larger-scale processes and activities within FCs, - In your inventory control and systems environment, you’ll handle timely data collection, updating operations metrics on an hourly basis, - You’ll aim to help teams succeed in meeting goals, reduce cost per unit, continuously improve processes and quality and ensure a high-quality customer experience, - Work closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels, - Implement process change and contribute in cross-functional Six Sigma initiatives within your site and the broader Amazon Operations network. Basic Qualifications:- Proven leadership experience in a similar, innovative logistics, distribution, manufacturing or fast pace retail environment with multi site/store management experience,- Previous experience in leading large, diverse teams,- Experience in employee and performance management experience- Excellent communication skills, both verbal and written,- Proven ability in establishing and carry out root cause analysis, and then extract and analyse the data you generate. Preferred Qualifications:- Experience with performance metrics, process improvement and Lean techniques,- Demonstrated problem solving skills and analytical skills,- Experience with a contingent workforce during peak seasons,- Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous,- Completed Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.Acknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies.The AWS Incident Detection and Response team is part of the ASPIRE organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm.ABOUT YOUIncident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level – with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide.Finally, you are passionate about technology with a desire to learn more and do more with AWS.ABOUT THE ROLEAWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers.Please note as a follow-the-sun organisation, IMEs work the core hours of 9am-5pm AEST. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays. Key job responsibilities- Every day will bring new and exciting challenges that include elements of:- Drive the resolution of large scale customer impacting incidents as part of a team rotation- Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.- Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads- Contribute to Problem Records for customers- Conduct continuous real-time proactive monitoring of customer metrics- Prioritize, manage, and own emerging and developing customer issues from start to finish- Monitor and manage communications during high impact events via relevant channels- Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence- Lead projects and teams to drive operational improvements- Create and review documentation; design/influence new standard operating procedures- Identify and troubleshoot recurring platform issues and own projects to drive improvements- Mentor peers in your areas of technical and operational strength- Perform other duties as required by the organizationAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:- Speak, write, and read fluently in Spanish- 4+ years of technical support experience- 4+ years of communicating with and presenting to executive and senior audiences experience- 3+ years demonstrable Major Incident / Problem Manager Experience for organizations that run mission critical applications- 4+ years of experience in Support Engineering, Network Engineering, Solutions Architecture, or similar IT role.- Degree in Computer Science, Information Science/Technology, Communications Engineering, Business, or a related field (or 6+ years of relevant work experience) Preferred Qualifications:- Industry specific accredited certification(s) such as the AWS Associate level certifications- Knowledge of ITIL/Lean Processes- Ability to work in ambiguous environments- Demonstrated critical thinking and logical problem solving skills- Experience driving collaborative projects from conception to delivery- Familiarity operating or designing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies- Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision makingAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies.The AWS Incident Detection and Response team is part of the ASPIRE organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm.ABOUT YOUIncident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level – with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide.Finally, you are passionate about technology with a desire to learn more and do more with AWS.ABOUT THE ROLEAWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers.Please note as a follow-the-sun organisation, IMEs work the core hours of 7am-3pm UTC. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays. Key job responsibilities- Every day will bring new and exciting challenges that include elements of:- Drive the resolution of large scale customer impacting incidents as part of a team rotation- Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.- Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads- Contribute to Problem Records for customers- Conduct continuous real-time proactive monitoring of customer metrics- Prioritize, manage, and own emerging and developing customer issues from start to finish- Monitor and manage communications during high impact events via relevant channels- Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence- Lead projects and teams to drive operational improvements- Create and review documentation; design/influence new standard operating procedures- Identify and troubleshoot recurring platform issues and own projects to drive improvements- Mentor peers in your areas of technical and operational strength- Perform other duties as required by the organizationAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:- Speak, write, and read fluently in Spanish- Bachelor's degree in computer science or equivalent, or experience in technical support- 4+ years of technical support experience- 3+ years demonstrable Major Incident / Problem Manager Experience for organizations that run mission critical applications- 4+ years of experience in Support Engineering, Network Engineering, Solutions Architecture, or similar IT role Preferred Qualifications:- Industry specific accredited certification(s) such as the AWS Associate level certifications- Knowledge of ITIL/Lean Processes- Ability to work in ambiguous environments- Demonstrated critical thinking and logical problem solving skills- Experience driving collaborative projects from conception to delivery- Familiarity operating or designing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies- Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision makingAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies.The AWS Incident Detection and Response team is part of the ASPIRE organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm.ABOUT YOUIncident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level – with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide.Finally, you are passionate about technology with a desire to learn more and do more with AWS.ABOUT THE ROLEAWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers.Please note as a follow-the-sun organisation, IMEs work the core hours of 7am-3pm UTC. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays. Key job responsibilities- Every day will bring new and exciting challenges that include elements of:- Drive the resolution of large scale customer impacting incidents as part of a team rotation- Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.- Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads- Contribute to Problem Records for customers- Conduct continuous real-time proactive monitoring of customer metrics- Prioritize, manage, and own emerging and developing customer issues from start to finish- Monitor and manage communications during high impact events via relevant channels- Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence- Lead projects and teams to drive operational improvements- Create and review documentation; design/influence new standard operating procedures- Identify and troubleshoot recurring platform issues and own projects to drive improvements- Mentor peers in your areas of technical and operational strength- Perform other duties as required by the organizationAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:- Bachelor's degree in computer science or equivalent, or experience in technical support- Speak, write, and read fluently in Spanish- 4+ years of technical support experience- 3+ years demonstrable Major Incident / Problem Manager Experience for organizations that run mission critical applications- 4+ years of experience in Support Engineering, Network Engineering, Solutions Architecture, or similar IT role. Preferred Qualifications:- Industry specific accredited certification(s) such as the AWS Associate level certifications- Knowledge of ITIL/Lean Processes- Ability to work in ambiguous environments- Demonstrated critical thinking and logical problem solving skills- Experience driving collaborative projects from conception to delivery- Familiarity operating or designing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies- Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision makingAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies.The AWS Incident Detection and Response team is part of the ASPIRE organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm.ABOUT YOUIncident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level – with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide.Finally, you are passionate about technology with a desire to learn more and do more with AWS.ABOUT THE ROLEAWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers.Please note as a follow-the-sun organisation, IMEs work the core hours of 7am-3pm UTC. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays. Key job responsibilities- Every day will bring new and exciting challenges that include elements of:- Drive the resolution of large scale customer impacting incidents as part of a team rotation- Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.- Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads- Contribute to Problem Records for customers- Conduct continuous real-time proactive monitoring of customer metrics- Prioritize, manage, and own emerging and developing customer issues from start to finish- Monitor and manage communications during high impact events via relevant channels- Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence- Lead projects and teams to drive operational improvements- Create and review documentation; design/influence new standard operating procedures- Identify and troubleshoot recurring platform issues and own projects to drive improvements- Mentor peers in your areas of technical and operational strength- Perform other duties as required by the organizationAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:- Speak, write, and read fluently in Spanish- 4+ years of technical support experience- 3+ years demonstrable Major Incident / Problem Manager Experience for organizations that run mission critical applications- 4+ years of experience in Support Engineering, Network Engineering, Solutions Architecture, or similar IT role.- Degree in Computer Science, Information Science/Technology, Communications Engineering, Business, or a related field (or 6+ years of relevant work experience)- 4+ years of communicating with and presenting to executive and senior audiences experience Preferred Qualifications:- Industry specific accredited certification(s) such as the AWS Associate level certifications- Knowledge of ITIL/Lean Processes- Ability to work in ambiguous environments- Demonstrated critical thinking and logical problem solving skills- Experience driving collaborative projects from conception to delivery- Familiarity operating or designing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies- Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision makingAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionRBS Retail Efficiency team is looking for Sr. Program Manager to drive defect elimination for WW Retail under Selection Defects program. In this role, you will be expected to partner with upstream tech and retail teams to drive automation and efficiency. This role will closely work with senior leadership team in Retail WW to drive upstream defect elimination and delivering on business KPI's. Key success factors for this role will be performance on Business goals, Vendor and Customer Experience and COI (Cost Out Initiative). Candidate ProfileCandidate will have 8+ years of experience in Vendor Management and Retail Operations. Additionally, you will have program management skills with the ability to influence internal and external stakeholders and drive project execution. Lastly, you will be expected to deliver solutions and programs that are technology based, highly scalable - while maintaining a good customer and business partner focus. You will have a demonstrated record of leading projects not only at the strategic level, but also tactically by diving deeply into business and technical domains. This requires a person that is very metrics driven, yet has the vision to scale the business. The individual would be responsible for overall planning, budgeting, growth, delivery and productivity of the program. The individual would have targets on elimination of defects causing downstream payment issues for vendors. Would engage with central product and program teams and build customer confidence through quality delivery, robust processes and sound reporting metrics.Key job responsibilitiesResponsibilities of this leader include: · Identify system defects requiring manual efforts downstream, partner with owner teams and designing solutions for WW Stores to eliminate them at the place of origin. · Own and Deliver on VIP metrics like UHI, buying automation, forecasting accuracy%, etc. Set up review mechanisms with partner teams to drive performance· Lead WBR/MBR/QBR reviews for the org with Senior leadership across Retail and RBSAbout the teamAbout Amazon.comAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. The Retail Business Systems (RBS) group is an integral part of Amazon online product lifecycle and buying operations. RBS’ vision is to accelerate Amazon’s flywheel by fixing catalog defects and scale critical store operations function by standardization, automation and defect elimination through its selection, defect elimination, product, tech and paid selling partner support operations pillars (PSPS/AVS). The tasks handled by this group have a direct impact on Retail Cost to serve, customer buying decisions and vendor experience. This role is within Retail Efficiency program that supports both AVS and non-AVS Tier 1 vendors through providing business operations services. Basic Qualifications:- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of program or project management experience- 5+ years of delivering cross functional projects experience- Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications:- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon Web Services (AWS) is seeking a Senior Customer Solutions Manager (CSM) to join our Worldwide Public Sector (WWPS) Healthcare & Life Sciences (HCLS) team. In this role, you will help HCLS customers realize business value by accelerating their cloud and AI transformation journeys.As a Senior CSM, you will serve as a strategic partner and trusted advisor to some of the world's leading Healthcare & Life Sciences (HCLS) companies. You will work backwards from customer business objectives, leverage AWS best practices developed over thousands of engagements, and design and execute end-to-end cloud adoption experiences that deliver measurable outcomes.You will own and drive execution excellence across the customer's cloud journey, spanning technical, operational, organizational, and educational dimensions. You will engage C-level executives, VP-level technology leaders, and cross-functional teams to align AWS investments with business priorities, accelerate AI adoption, and ensure customers capture the full potential of AWS's industry-leading services.Key job responsibilitiesCustomer Value Realization & Transformation- Identify and accelerate customers' realization of value throughout the cloud lifecycle through adoption of AWS services, partner solutions, and best practices- Own the end-to-end customer transformation strategy, connecting technical execution to measurable business outcomes (efficiency gains, cost savings, revenue acceleration, time-to-market improvements)- Design and drive strategic initiatives including large-scale migrations, AI/ML adoption, data analytics modernization, and digital transformation programs specific to Life Sciences workflows- Establish success criteria and track value delivery against customer business objectivesStrategic Execution & Program Leadership- Define strategic opportunities and understand associated business and technical risks across the customer's cloud journey, including migrations, modernization, new builds, and co-innovation- Create, manage, and deliver complex business and technology programs, navigating risks and roadblocks in ambiguous and changing environments- Establish and mature operating models and governance structures to drive scale and long-term success through the application of AWS frameworks and mechanisms- Orchestrate cross-functional delivery across sales, solutions architecture, enterprise support, professional services, product engineering, and AWS partnersExecutive Engagement & Stakeholder Management- Earn trust across the customer's organization, from technical practitioners to C-suite executives- Serve as the customer's cloud journey coach and voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams- Lead executive briefings, roadmap reviews, and business outcome alignment sessions- Influence technical and business stakeholders to drive alignment on cloud adoption and AI strategiesIndustry & Technical Depth- Build domain expertise, develop understanding of industry use-cases and solutions, solve customer problems using AWS services and mechanisms.- Engage credibly in technical discussions spanning cloud architecture, AI/ML, real-world data analytics, and scientific computing- Guide customers on AWS services and best practices when specialized resources are unavailable, leveraging AI-augmented tools to address technical depth gaps- Stay current on emerging technologies and industry trends in healthcare and life sciencesAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications:- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience- Bachelor's degree in science, technology, engineering, math, business or equivalent- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams Preferred Qualifications:- PMP certification, or SCRUM/Agile, SAFe certification- Experience implementing cloud services including migrations and modernization projects or similarAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, East Palo Alto - 176,600.00 - 239,000.00 USD annuallyUSA, MA, Boston - 153,600.00 - 207,800.00 USD annuallyUSA, MN, Minneapolis - 153,600.00 - 207,800.00 USD annuallyUSA, NY, New York - 169,000.00 - 228,600.00 USD annuallyUSA, VA, Herndon - 153,600.00 - 207,800.00 USD annually

Job DescriptionAs Head of Global Events, you'll lead Amazon's Devices & Services partner events strategy and a team of five events professionals executing events across multiple tiers and organizational stakeholders. This role is suited to a business-focused leader who can translate partner engagement opportunities into measurable outcomes, establish strategic relationships that amplify our developer community, and demonstrate strong financial acumen in budget management and strategic decision making.You'll proactively network across D&S teams to identify opportunities where your team's events expertise can add value, and partner with leadership to secure resources to expand the team's support footprint. Working closely with senior stakeholders across FireTV and Alexa product teams, Developer Marketing, Business Development, and D&S leadership, you'll align events strategy with product roadmaps, partner enablement objectives, and executive communication priorities. The role requires approximately 25% travel and includes responsibility for the Home Lab, which drives technical integration of Amazon products for event demonstrations and partner experiences.Key job responsibilities• Serve as strategic advisor to FireTV and Alexa leadership on event investments, developing frameworks for partner activations that showcase technical capabilities, business opportunities, and differentiation• Drive continuous improvement in partner engagement quality, developer satisfaction, and business impact through data-driven decision making and feedback loops• Lead, mentor, and develop a team of 5, fostering a culture of excellence, innovation, customer obsession, and partner-first thinking• Set clear goals aligned to business objectives, provide regular feedback, and create development opportunities that enable team members to grow their careers• Build organizational capability through strategic hiring, succession planning, and skills development focused on B2B event expertise• Model Amazon's Leadership Principles and create an inclusive, collaborative team environment that values diverse perspectives• Oversee end-to-end planning and execution of major industry events including CES, Alexa and FireTV partner summits, developer conferences, and strategic partner showcases• Manage corporate events for D&S leadership that facilitate partner engagement, business development, and strategic relationship building• Ensure operational excellence across all events through rigorous project management, risk mitigation, quality control, and contingency planning• Build and maintain strong partnerships with FireTV and Alexa product teams, Developer Marketing, Business Development, PR, and other key stakeholdersAbout the teamThe Developer Marketing, Education, and Technology team (MET) is part of the Content & App Partner Engagement (CAPE) organization within Amazon's Devices & Services division. The Global Events team manages a multi-million dollar events portfolio driving B2B engagement across FireTV, Alexa, and the broader Devices & Services organization, including leading D&S presence at major industry events like CES and MWC, managing developer and partner summits, and overseeing internal executive initiatives. Basic Qualifications:- 10+ years of professional non-internship marketing experience- Experience managing teams- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience driving direction and alignment with cross-functional teams- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 12+ years of progressive experience in event management or related field with demonstrated focus on business audiences- Proven track record managing large-scale B2B events (5,000+ attendees) and complex partner event portfolios- Experience managing multi-million dollar budgets with demonstrated fiscal responsibility and ROI optimization Preferred Qualifications:- Experience working with time-tracking/resource management tools- Experience with budgeting and scheduling software- 12+ years of building profitable partner ecosystems experience- Experience working with a matrixed team of stakeholders to achieve a common goal or equivalent- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environmentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Hawthorne - 164,100.00 - 222,000.00 USD annuallyUSA, CA, Irvine - 164,100.00 - 222,000.00 USD annuallyUSA, WA, Seattle - 164,100.00 - 222,000.00 USD annually

Job DescriptionDer operative Geschäftsbereich ist das Herz von Amazon. Dieser wesentliche Teil unseres Unternehmens sorgt dafür, dass wir Bestellungen effizient versenden, damit unsere Kund:innen ihre Artikel rechtzeitig erhalten. Als Area Manager:in sorgst Du dafür, dass alle Abläufe an Deinem Standort so reibungslos wie möglich funktionieren, damit wir die Kundennachfrage erfüllen können. Du führst ein Team, das für die Sicherheit, Effizienz und erstklassige Qualität unserer Betriebsabläufe sorgt. Zusätzlich leitest Du eine Reihe von Projekten in unserem gesamten Netzwerk, um die Produktivität zu fördern. Key job responsibilities- Überwachung der Betriebskennzahlen und geschäftlichen Leistung - Mitwirken bei der Budgetplanung unter - Berücksichtigung aller Aspekte, von den Finanzen bis hin zur Arbeitskräfteplanung- Aufrechterhaltung höchster Standards im betrieblichen Arbeitsschutz - Strategische Planung für die kommenden drei, sechs und zwölf Monate mit Schwerpunkt auf der Planung für die Hochsaison- Verantwortung für die Führungskräfte Deines Bereichs, einschließlich von Performance- und Feedbackgesprächen und ihrer WeiterentwicklungA day in the lifeDu betreust einen unserer Logistikzentren. In Deiner Zeit vor Ort förderst Du Dein Team und wirkst bei der operativen Planung mit. In dieser Rolle leitest und motivierst Du ein Team von Führungskräften und konzentrierst Dich gleichzeitig auf langfristige Ziele. Das beinhaltet die Erstellung von Notfallplänen, um den Betrieb aufrecht zu erhalten und die Auswirkungen möglicher Störungen zu mindern, ebenso wie das Fördern von Initiativen zur Steigerung der Qualität, Sicherheit und Produktivität. Du demonstrierst vorbildhafte Verantwortung und engagierst Dich für Best Practice im gesamten Unternehmen. About the teamMit der Erfüllung unserer Kundenbestellungen (Customer Fulfillment oder CF) fing für Amazon alles an. Das Customer Fulfillment Team hat sich mittlerweile von einem Team von Buchhändler:innen hin zu einem hocherfahrenen globalen Team gewandelt, das täglich mehr als 1,5 Millionen Bestellungen bearbeitet. Das Team bildet die Grundlage unseres Geschäfts und hat uns bei der Verbreiterung in neue Regionen und Dienstleistungen geholfen. Mithilfe aufkommender Technologie sind wir stetig auf der Suche nach Möglichkeiten, eine größere und bessere Produktauswahl anzubieten – die schnell und erschwinglich geliefert wird.Die CF-Teammitglieder sorgen als allererste dafür, dass unsere Kund:innen ihre Bestellungen mit der Geschwindigkeit erhalten, für die wir bekannt sind. Wir arbeiten in Fulfillment-Centern, die das Herzstück von Amazons dynamischem Betriebsnetz bilden. Unsere Fullfilment-Center werden manchmal auch als die „erste Meile“ (First Mile) bezeichnet – hier starten die meisten Amazon-Pakete ihren Versandweg. Wir unterstützen die Verwaltung eines dynamischen Bestands und ermöglichen schnelle Zustellungen rund um die Uhr.In unseren Fulfillment-Centern sind vielfältige Mitarbeitergruppen beschäftigt. Es gibt zahlreiche Möglichkeiten für Menschen mit den verschiedensten Fähigkeiten. Einige von uns arbeiten mit physischen Produkten. Andere analysieren Daten und helfen unternehmensweit dabei, intelligente Entscheidungen zu treffen. Basic Qualifications:- Studienabschluss- Relevante Erfahrung in einer Managementrolle in Fertigung, Produktion, Vertriebslogistik, Einzelhandel oder Lebensmittelhandel- Relevante Erfahrung in der Arbeit im Rahmen einer komplexen Stakeholderstruktur- Fortgeschrittene Englisch- und Deutschkenntnisse in Wort und Schrift Preferred Qualifications:- Weiterführender Studienabschluss (z. B. Master) in Ingenieurswesen, Lieferketten, Logistik oder Fertigung- Erfahrung im Management von Drittparteibeziehungen- Erfahrung in der Anwendung von Lean-, Six-Sigma- und Kaizen-MethodenAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.m/w/dOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionCome change the way world processes streaming dataThe Amazon Managed Service for Apache Flink (MSF) team is looking for a Software Development Engineer to work on Apache Flink framework. We're looking for engineers who can learn and build distributed stream processing engines. If you are a builder who is enthusiastic about data streaming and excited about contributing to open source, this may be the role for you.Real-time data processing from a stream needs substantial investments from customers in writing the application and maintaining the necessary infrastructure. MSF service provides customers with fully managed stream processing platform leveraging Apache Flink framework where customers can develop their applications using SQL or Java. With the service all that customers need to do is provide the application code that needs to be run containing the business logic to process the stream and service takes care of providing building blocks/abstractions such as processing windows, execution semantics, checkpoints and infrastructure capabilities such as elasticity, fail-over, etc. eliminating complexity of stream processing.As a member of MSF team you will be: - working on making improvements to the stream processing engine, Apache Flink to make MSF service the defacto service to run stream processing application - upstream compatibility is a core tenet of MSF service and your changes to improve the engine will be contributed back to open source - working on improving efficiency and availability of the engine, adding ease of use features and push the envelope of stream processing - writing quality, reusable code for highly scalable and reliable cloud-based services - working closely with product and development management to architect the service - being a champion for operational excellence by Insisting on the Highest Standards - writing code that continuously improves service reliability and availabilityTo be successful in this role, you should have experience working on large-scale systems, enjoys solving complex software problems, and possesses analytical, design and problem-solving skills. While not necessary having experience with data processing technologies such as Apache Flink, Apache Spark, Apache Storm, Hadoop frameworks is a plus.Come join us to make stream processing main stream for our customers.Key job responsibilitiesOn-Call ResponsibilityThis position involves on-call responsibilities, typically for one week every two months. We don’t like getting paged in the middle of the night or on the weekend, so we work to ensure that our systems are fault tolerant. When we do get paged, we work together to resolve the root cause so that don’t get paged for the same issue again.Utility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.About the teamABOUT AWS:Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language Preferred Qualifications:- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

Job DescriptionHave a passion for food? The Merchant Operations Business Analytics (MOBA) Team is looking for a Business Analyst to join our team who has a passion for solving unique problems to help us drive world class research and analysis, and invent the future of grocery with our customers.Key job responsibilities- Design, develop and maintain dashboards for reporting business metrics to analyze the effectiveness of omnichannel price and promotions to inform the business strategy- Write high quality SQL code to retrieve and analyze pricing and promotions data, customer purchase behavior, customer insights data, and learn and understand a broad range of Amazon’s data resources and know how, when, and which to use and which not to use.- Convert data collected via SQL code and existing customer metric dashboards created by other Business Intelligence teams into insights including implications and recommendations that are specific and actionable across the business.- Communicate insights using data visualization and presentations to stakeholders.- Work on new and ambiguous business problems which have not been solved yet and offer the chance to innovate and apply novel approaches to tackle these problems.- Stay current on best practice in analytics methodologies and trends.About the teamThe MOBA team is embedded within the larger category management team responsible for the assortment, pricing, promotion, and decisions that drive profit and loss. We interact with an array of cross functional stakeholders including technology teams, grocery scientists and economists, marketing, customer insights, and other grocery partners across Amazon. We have strong bias for action and enjoy the fast-paced nature of being part of Amazon's grocery vision. Basic Qualifications:- 3+ years of tax, finance or a related analytical field experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience with SQL- Experience making business recommendations and influencing stakeholders Preferred Qualifications:- 5+ years of business analyst, data analyst or similar role experience- 5+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experienceAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, NY, New York - 81,700.00 - 143,100.00 USD annuallyUSA, VA, Arlington - 74,300.00 - 130,100.00 USD annuallyUSA, WA, Seattle - 82,700.00 - 130,100.00 USD annually

Job DescriptionAre you passionate about working with Amazon-scale systems, solving critical engineering problems, and delivering mission critical solutions? Does the idea of building end-to-end solutions that will delight Selling Partners excite you? If yes, then we want to talk with you. Vendor Experience Team is looking for a dynamic engineer to join our interactive experiences team, to deliver world-class solutions that delights our Selling Partners. Selling Partners depend on us to provide intuitive and delightful experiences to help them manage and grow their business. We are looking for Engineers with a strong sense of ownership and a passion for delivering creative solutions for complex problems on an unprecedented scale. As part of the team, you will have a significant impact on our systems, our business and most importantly, our customers, and build solutions that will achieve our vision of world class experiences. Successful candidates will be innovative, flexible, self-directed, and able to design and write high-performance, reliable, maintainable code. They must also be able to design and develop innovative GenAI powered solutions to accelerate time to market. The ability to function at a very high level in a fast-paced environment along with a team of very talented engineers is essential. If you enjoy working in a dynamic environment to deliver world class mission critical systems, this may be the career opportunity for you! Basic Qualifications:- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- 1+ years of software development engineer or related occupational experience- 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience- 1+ years of Object Oriented Design experience- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field- Experience programming with at least one software programming language Preferred Qualifications:- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

Job DescriptionHave a passion for food? The Merchant Operations Business Analytics (MOBA) Team is looking for a Business Analyst to join our team who has a passion for solving unique problems to help us drive world class research and analysis, and invent the future of grocery with our customers.Key job responsibilities- Design, develop and maintain dashboards for reporting business metrics to analyze the effectiveness of omnichannel price and promotions to inform the business strategy- Write high quality SQL code to retrieve and analyze pricing and promotions data, customer purchase behavior, customer insights data, and learn and understand a broad range of Amazon’s data resources and know how, when, and which to use and which not to use.- Convert data collected via SQL code and existing customer metric dashboards created by other Business Intelligence teams into insights including implications and recommendations that are specific and actionable across the business.- Communicate insights using data visualization and presentations to stakeholders.- Work on new and ambiguous business problems which have not been solved yet and offer the chance to innovate and apply novel approaches to tackle these problems.- Stay current on best practice in analytics methodologies and trends.About the teamThe MOBA team is embedded within the larger category management team responsible for the assortment, pricing, promotion, and decisions that drive profit and loss. We interact with an array of cross functional stakeholders including technology teams, grocery scientists and economists, marketing, customer insights, and other grocery partners across Amazon. We have strong bias for action and enjoy the energetic nature of being part of Amazon's grocery vision. Basic Qualifications:- 3+ years of tax, finance or a related analytical field experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- 3+ years of business or financial analysis experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- Experience with SQL- Experience making business recommendations and influencing stakeholders Preferred Qualifications:- 5+ years of business analyst, data analyst or similar role experience- 5+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experienceAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, NY, New York - 81,700.00 - 143,100.00 USD annuallyUSA, VA, Arlington - 74,300.00 - 130,100.00 USD annuallyUSA, WA, Seattle - 82,700.00 - 130,100.00 USD annually

Job DescriptionAmazon Leo is Amazon’s Low Earth Orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.The Network Operations Center (NOC) team within Leo Networking Software is responsible for tier 1 support for software defined network services at Amazon Leo. You'll join a growing team of network operations engineers supporting Amazon Leo's global satellite network. Our services operate at scale and support workloads critical to customer network performance and availability, so a passion and discipline around operational excellence is key.Key job responsibilities- Respond to and escalate network-related incidents in a timely manner, diagnosing and troubleshooting network issues including connectivity problems, performance degradation, and security concerns- Support deployment and onboarding of network capabilities across geographic regions, assisting in the monitoring, testing, and reporting of new network infrastructure including satellites, gateway sites, and points of presence- Monitor and investigate network performance to ensure maximum efficiency and operational uptime for customers- Build and enhance tools, develop best practices, and refine operational procedures to measurably improve network operations- Manage severity 2 and 3 tickets while attending on-call rotations during business hours and weekends- Collaborate with cross-functional teams including network, software, and security engineersExport Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Basic Qualifications:- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust- Experience with Linux/Unix- Experience with CI/CD pipelines build processes- 4+ years of technical support experience- 4+ years of network engineering and deployments for large-scale networks in a corporate environment, including hands-on physical infrastructure installations, hardware integration, racking, and cabling experience- Experience with network monitoring and automation scripting using SQL, Python, or Bash- In-depth understanding of cloud networking concepts Preferred Qualifications:- Bachelor's degree in electrical engineering, computer engineering, or equivalent, or experience with networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related) at an advanced level- 4+ years of solving problems with technology in the Telecommunications industry experience- 3+ years of satellite communications ground systems and operations experience- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure, or experience driving collaborative projects from conception to deliveryAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Redmond - 129,200.00 - 174,800.00 USD annually

Job DescriptionWe are looking for a Senior Product Manager - Technical to own and drive product strategy within CMT. This is a science-intensive role where ML and AI are central to how you will solve problems. You will partner closely with Applied Scientists across the full science lifecycle: from problem formulation and experimentation design through model development, evaluation, productionization, governance and continuous improvement. A strong understanding of how science creates customer value and the judgment to make trade-offs between model complexity, accuracy, latency, and business impact is essential. You will also think about and make architectural decisions for large-scale distributed systems that process billions of events per day with strict latency, accuracy, and freshness requirements systems where every design choice has downstream consequences at Amazon's scale. You will define the vision, build the roadmap, and drive delivery of scalable solutions that improve the accuracy, coverage, and speed of competitive price intelligence. Problem, opportunity, and strategy may not be defined - you will use expertise and judgment to determine the right goals and design long-term solutions. You will operate with significant autonomy, take calculated risks in pursuit of breakthrough results, and influence cross-functional stakeholders across tech, science, operations, and business teams.Key job responsibilities* Own product strategy for your work stream end-to-end- from identifying customer problems, defining requirements, prioritizing the roadmap, and driving delivery with engineering and science teams* Drive technical product decisions on large-scale distributed systems processing billions of events daily- data pipelines, ML model integration, and matching/classification algorithms* Define and track metrics that measure the health and impact of your product area (coverage, accuracy, freshness, latency, model precision/recall)* Partner deeply with Applied Science to define model objectives, evaluate precision-recall trade-offs, design validation frameworks, and productionize ML/LLM-based models for outlier detection, markdown identification, similarity matching, and price benchmarking* Manage cross-team dependencies with downstream pricing systems, upstream data acquisition infrastructure, and partner teams across marketplaces* Write compelling narratives to drive alignment with senior leadership on investment priorities and new capabilities* Represent the business CMT in customer-facing forums, bar raiser reviews, and leadership escalations - translating complex technical and science capabilities into business impactCustomer Understanding* Serve as Voice of the Customer by generalizing requirements from diverse internal customer personas and use cases across your scope* Work backward from customer needs- interacting directly with customers to understand how they consume competitive intelligence, rather than relying solely on secondhand feedback or being the data provider.* Conduct customer research and competitive landscape analysis to distinguish between surface-level requests and underlying problems that truly matter* Synthesize insights across diverse customer personas to inform strategic decisions on roadmap prioritiesProduct Strategy & Decision-Making* Own product strategy for your work stream end-to-end - define vision (PR/FAQ), problem statement, tenets, and strategy* Own roadmap and priorities - making crisp trade-offs between coverage, accuracy, freshness, and cost* Reason from first principles, challenging assumptions and starting from the core customer need and building solutions from the ground up.* Distinguish between one-way and two-way door decisions, driving rapid experimentation where possible while ensuring appropriate rigor for irreversible choices* Deeply understand your product's business context - market dynamics, competitive landscape, and how product decisions impact Amazon's pricing outcomes* Use all means possible, including AI capabilities, to enable faster learning cycles, accelerate development, make better decisions, and unlock new forms of innovationTechnical Depth & Engineering Partnership* Drive technical product decisions on large-scale distributed systems processing billions of events daily - data pipelines, ML model integration, and matching/classification algorithms* Understand the core technologies within your product domain and the reasons behind architecture decisions - why it was built this way, what assumptions were made, and whether those assumptions still hold* Recognize when a technical design limits performance, scale, or future innovation - and evaluate technical proposals for extensibility, performance, and scalability* Assess how agentic AI capabilities are reshaping product architectures and when autonomous agent patterns enhance versus complicate product design* Partner with Applied Science to define model requirements, evaluate model performance, and drive productionization of ML/LLM-based models* Participate meaningfully in architecture reviews, probing scalability decisions, performance trade-offs, and technical debt implications* Balance feature delivery with system health, understanding that short-term velocity decisions have long-term architectural consequencesAbout the teamAmazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want -low prices, vast selection, and convenience- Amazon continues to grow and evolve as a world-class e-commerce platform. The Competitor Monitoring Team (CMT) is the backbone of Amazon's pricing strategy. We build and operate the systems that gather competitor pricing intelligence across marketplaces, powering pricing decisions for billions of dollars in revenue. Our data feeds into downstream systems that directly impact Amazon's ability to offer customers the best prices. We work at the intersection of large-scale data engineering, applied science (ML/LLM models), and product strategy - serving internal customers across pricing, selection and speed. Basic Qualifications:- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning- Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time- 5+ years of product or program management, product marketing, business development or technology experience Preferred Qualifications:- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight- Experience in building and driving adoption of new tools- 5+ years of technical product or program management experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job Description**THIS ROLE CAN BE BASED IN LONDON, MUNICH, PARIS, MILAN, MADRID, BERLIN, BARCELONA & LUXEMBOURG***Have you ever ordered a product on Amazon websites and wondered how it got delivered to you so fast, and what kinds of systems & processes are running behind the scenes to power the whole operation? If so, this role is for you.The team: EU Speed and Service ProgramsThe EU Speed team is part of EU Supply Chain, Transportation Planning & Operational Excellence (STEP) organization which goal is to optimize the EU end-to-end transportation and transfer network.As part of the EU speed team, our main objective is to offer the right speed, for the right customer on the right selection in the most cost-efficient manner.• Operations is at the heart of the Amazon customer experience. Each action we undertake is on behalf of our customers, as surpassing their expectations is our passion. • We improve customer experience through continuously optimizing the complex movements of goods from vendors to customers throughout Europe.• We are focused on Amazon most complex problems, processes and decisions. We work with fulfillment centers, transportation capacity, topology, connectivity, DEA, finance and retail teams across EU, to improve our logistic infrastructure and algorithms.• We are obsessed by rethinking our advanced end-to-end supply chain to make our deliveries even faster. Our overall mission is simple: we want Amazon to be the place where our customers come to get goods delivered the next-day.Key job responsibilitiesWe are seeking a Sr Speed E2E Project Manager who will lead structural focus Transportation Capacity across EU5 and Expansion 8 countries. You will use and share your insights across partner teams, to influence/build a roadmap of project to accelerate speed of deliveries. For the most complex and ambitious opportunities, you will quickly launch new pilots, and build scale-up business case with benefits, bottlenecks, risks and resources required. You will help into removing bottlenecks and consolidate progress into crisp and concise data-driven status updates. Basic Qualifications:- Experience in finance or a related analytical field- Experience with strong project management skills and the ability to thrive in a fast-paced environment- Knowledge of basic SQL queries- Experience defining program requirements and using data and metrics to determine improvements- Experience managing, analyzing and communicating results to senior leadership- Experience owning program strategy and end to end delivery- Experience implementing repeatable processes and driving automation or standardization- Ability and strong willingness to use data to answer first time asked questions, and solve large-scale ambiguous problems. Preferred Qualifications:- Use and share your insights with partner teams, to influence/build a roadmap of project to accelerate speed of deliveries in your country- Lead regular business review with partner teams to monitor the progress of projects in the roadmap. Help into removing bottlenecks- Consolidate progress into crisp and concise data-driven status updates. You will own reporting to Amazon senior leadership (VP-level)Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionDo you want to solve business challenges through innovative technology? Do you enjoy working on cutting-edge, scalable services technology in a team environment? Do you like working on industry-defining projects that move the needle?Sports and Linear represent the next major growth verticals for Prime Video. We're acquiring the biggest and best Sports events (e.g. NFL, NBA) and also defining the best live TV experience on Prime Video, investing in our people to reinvent the future of entertainment!If this sounds like something you'd like to help build, apply here and let's chat!Who we are:Our team is responsible for building the Prime Video Sports and Linear experiences across all clients that Prime Video supports (living room devices, mobile, web). We are coders and craftspeople who care as much about how things look and feel as how they function and perform. We seek diverse perspectives and create accessible experiences for all people to enjoy. We strive to move fast for customers but prioritize long-term decisions that will scale as we grow.Our team focuses on customer-facing, high-visibility, high-impact projects to improve the customer experience for live events. PV Sports and Linear provides the opportunity to design and build new full stack features end-to-end.Our team has access to multiple PEs and SDE IIIs across PV Sports and Linear and also within Prime Video to regularly engage with. They provide mentorship and support for career progression of our team members.At Prime Video, we mirror our customers. We believe in building teams and products that reflect and offer an inclusive environment for all of our customers, current and future. We celebrate diverse perspectives, and we create environments where all team members feel valued, trusted, connected, and informed. Our employees utilize inclusive benefit offerings, attend annual conferences such as CORE+ (intersectional conversations on race, gender identity, sexual orientation, etc.), and participate in over twelve different employee-led affinity groups. Our teams build inclusive culture through biweekly team-building events and by working together to define processes and schedules that value work-life balance. And finally, our company leaders work actively to honor Amazon's public commitment to fostering diversity and being Earth's Best Employer.If this sounds like the something you'd like to help build apply here and let's chat!Who we are:Our team is responsible for building the Prime Video Sports and Linear experiences across all clients that Prime Video supports (living room devices, mobile, web). We are coders and crafts people who care as much about how things look and feel as to the way they function and perform. We seek diverse perspectives and create accessible experiences for all people to enjoy. We strive to move fast for customers but prioritize long term decisions that will scale as we grow.Our team focuses on customer-facing, high-visibility, high-impact projects to improve the customer experience for live events. PV Sports and Linear provides the opportunity to design and build new full stack features end-to-end. Our team has access to multiple PEs and SDE IIIs across PV Sports and Linear and also within Prime Video to regularly engage with. They provide mentorship and support for career progression of our team members.At Prime Video, we mirror our customers. We believe in building teams and products that reflect and offer an inclusive environment for all of our customers, current and future. We celebrate diverse perspectives, and we create environments where all team members feel valued, trusted, connected, and informed. Our employees utilize inclusive benefit offerings, attend annual conferences such as CORE+ (intersectional conversations on race, gender identity, sexual orientation, etc.), and participate in over twelve different employee-led affinity groups. Our teams build inclusive culture through biweekly team-building events and by working together to define processes and schedules that value work-life balance. And finally, our company leaders work actively to honor Amazon’s public commitment to fostering diversity and being Earth’s Best Employer.Key job responsibilities* Collaborate with experienced cross-disciplinary SDEs to conceive, design, and bring innovative products and services to market.* Design and build innovative technologies in a large distributed computing environment and help lead fundamental changes in the industry.* Create solutions to run predictions on distributed systems with exposure to innovative technologies at incredible scale and speed.* Build distributed storage, index, and query systems that are scalable, fault-tolerant, low cost, and easy to manage/use.* Design and code the right solutions starting with broadly defined problems.* Work in an agile environment to deliver high-quality software. Basic Qualifications:- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- 1+ years of software development engineer or related occupational experience- 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience- 1+ years of Object Oriented Design experience- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field- Experience programming with at least one software programming language Preferred Qualifications:- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalent- Working experience with Rust programming languageAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, SEATTLE - 143,700.00 - 194,400.00 USD annually

Job DescriptionApplication deadline: Jun 30, 2026Amazon Web Services (AWS) is looking for a Senior Partner Solutions Architect (PSA) with domain expertise in the Manufacturing industry, specifically within Physical AI enabling Smart Products & Robotics. As a Manufacturing PSA, you will have the opportunity to shape our Industry solution strategy across our AWS Partner Network. AWS partners include the largest software and systems integration companies, as well as hundreds of innovative software and services companies, who are using AWS as their cloud platform of choice. In this role, working with our consulting and technology partners, you will focus on shaping repeatable industry solutions to line of business use cases, publish these across our Go-to-Market channels and evangelize these proven solutions at Manufacturing Customers. In this role you will have a global remit to shape and publish repeatable Industry Partner solutions that can accelerate adoption of AWS cloud computing services.  The ideal candidate will possess deep technical skills in software architecture, internet of things (IoT) and edge connectivity, digital twins and HPC modeling, AI applications for smart products & services and robotics, and software deployment and cloud computing, with customer facing and technical sales skills at all levels of a sales organization. The ideal candidate should also have a demonstrated ability to think strategically about business, product, and technical challenges. The ideal candidate is an influencer by nature and must be seen as someone partners and customers are eager to engage with and have a strong hands-on approach. They will be the subject matter expert for the Physcial AI strategic domain within the Manufacturing industry to become a trusted advisor to sales teams and customers, driving customer outcomes through partners. They will be responsible for accelerating customers’ cloud adoption in the industry, including core systems modernization, IoT and robotics system design and optimization, Industry workflows with associated ISVs (Ex: maintenance repair & overhaul, connected products, robotics engineering), security and risk compliance, and AI.  AWS partners develop and deploy solutions for customers in the Manufacturing industry including manufacturers of industrial, commercial, and consumer products. AWS customers are developing some of the most exciting and innovative new businesses, and partners are using cloud technologies from AWS such as Agentic and Generative AI, data analytics, compute and storage to dramatically accelerate innovation. A Senior PSA will work across a global matrixed organization and navigate multiple partner capabilities as they apply these technologies to solve for the line of business use cases with repeatable solutions built on AWS.Key job responsibilities- Work with partners and customers to develop top of funnel sales opportunities with Manufacturing customers. - Partner with Account SAs, Sales, Business Development and service development teams to accelerate customer adoption of partner solutions through enablement, technical architecture, customer workshops. - Evangelize partners’ value proposition internally throughout AWS and externally with customers - Establish AWS as the partner’s preferred cloud platform for financial services solutions and services. - Work alongside the AWS Partner Development Specialists to develop extensive executive and senior management relationships within partner organizations and become their trusted advisor - Provide the architectural guidance and recommendations necessary to promote successful engagements with partners globally - Assist solution providers with the definition of technical strategies that will enable them to sell more of their offering on the AWS platform - Capture and share best-practice knowledge with our broader Solution Architect community - Share customer feedback to internal product management and engineering teams to help drive the future of AWS About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- 5+ years of IT development or implementation/consulting in the software or Internet industries experience- Bachelor's degree or equivalent- 5+ years experience working directly with Manufacturing or Industrial customers on cloud and AI adoption, focusing on smart products and/or robotics. Preferred Qualifications:- Knowledge of AWS services, market segments, customer base and industry verticals- Master's degree, or PhD and 3+ years of deep learning, computer vision, human robotic interaction, algorithms implementation experience- Experience working with partners through account, product or program management and business development engagements- Experience with presentations and speaking with executives, IT, management, and developersAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, San Francisco - 176,600.00 - 239,000.00 USD annuallyUSA, CO, Denver - 153,600.00 - 207,800.00 USD annuallyUSA, IL, Chicago - 153,600.00 - 207,800.00 USD annuallyUSA, MA, Boston - 153,600.00 - 207,800.00 USD annuallyUSA, MI, Detroit - 153,600.00 - 207,800.00 USD annuallyUSA, PA, Pittsburgh - 153,600.00 - 207,800.00 USD annuallyUSA, TX, Austin - 153,600.00 - 207,800.00 USD annuallyUSA, TX, Houston - 153,600.00 - 207,800.00 USD annuallyUSA, WA, Seattle - 153,600.00 - 207,800.00 USD annually

Job DescriptionThe Amazon Search team creates customer-focused search solutions and technologies. Whenever a customer visits an Amazon site worldwide and types in a query or browses through product categories, Amazon Search service go to work. We design, develop, and deploy high performance, fault-tolerant, distributed search systems used by millions of Amazon customers every day.As a Business Intelligence Engineer in the Search Capacity team, you will: - Scale the Amazon Search service by working closely with service owners in engineering and operations to understand the service in depth and drive optimal scaling and capacity planning. - Identify and track key performance metrics around efficiency and costs. - Manage planning, ordering, and budgeting for hardware and other computational resources. - Develop and improve tools for automating the foregoing responsibilities wherever possible. - Analyze resource utilization and performance test data to identify variables impacting performance and scalability. Develop models for required hardware resources to meet current and future SLAs. Basic Qualifications:- Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field- Experience with forecasting and statistical analysis- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with data modeling, warehousing and building ETL pipelines Preferred Qualifications:- Master's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field- Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift- Experience developing and presenting recommendations of new metrics allowing better understanding of the performance of the businessOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAs an Events Manager on the Global Events team, you'll own end-to-end strategy and execution for a portfolio of high-impact B2B events across Amazon's Devices & Services organization. This role is suited to a strategic, self-directed events professional who can translate partner engagement opportunities into measurable outcomes, build strong cross-functional relationships, and demonstrate strong financial acumen in budget management and decision making.Working closely with senior stakeholders across FireTV and Alexa product teams, Developer Marketing, Business Development, and D&S leadership, you'll align events strategy with product roadmaps, partner enablement objectives, and executive communication priorities. The role requires approximately 25% travel.Key job responsibilities- Serve as a strategic contributor to FireTV and Alexa event investments, developing frameworks for partner activations that showcase technical capabilities, business opportunities, and differentiation- Drive continuous improvement in partner engagement quality, customer satisfaction, and business impact through data-driven decision making and feedback loops- Own end-to-end planning and execution of major industry events including CES, Alexa and FireTV partner summits, developer conferences, and strategic partner showcases- Manage corporate events for D&S leadership that facilitate partner engagement, business development, and strategic relationship building- Ensure operational excellence across all events through rigorous project management, risk mitigation, quality control, and contingency planning- Build and maintain strong partnerships with FireTV and Alexa product teams, Developer Marketing, Business Development, PR, and other key stakeholders- Develop and manage event budgets with demonstrated fiscal responsibility and ROI optimization Basic Qualifications:- 8+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience communicating results to senior leadership Preferred Qualifications:- Experience influencing innovation through a partner ecosystem with either solutions or programs that have demonstrated success at enterprise customers- 7+ years of negotiations and vendor management experienceAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Hawthorne - 125,400.00 - 169,600.00 USD annuallyUSA, WA, Seattle - 125,400.00 - 169,600.00 USD annually

Job DescriptionCome work with us and create a collaborative, end-to-end experience for customers and entrepreneurs! Our team is looking for a Technical Program Manager tracking development from multiple software, hardware, and silicon development teams that create new EC2 platforms. You will lead cross functional teams to drive software development for new EC2 instance types and features from inception through design, implementation, testing, and deployment.The ideal candidate will be a strong communicator, both written and verbally, and possess 5-10+ years in effective project management of highly technical initiatives, as well as strategic program management. Experience in managing software and firmware development with Linux is a plus. A Bachelor's Degree or additional technical experience is required. Candidates possessing a background software and hardware engineering who have transitioned to a program management discipline will have a distinct advantage.This team is great fit for you if -You are comfortable managing remote project delivery teams, and possess the ability to facilitate technical whiteboard sessions to troubleshoot project implementation issues, and remove barriers to project success.Being able to stand up cross-functional teams, establish trust with a variety of stakeholders across multiple time zones, manage capital budgets, eliminate non-value-add activity, design solutions, remove blockers, and find creative ways to accelerate project delivery.The TPM will be fully competent in a variety of project management tools, methodologies and techniques for all phases of the project life cycle and have experience in core project management disciplines including scope, schedule, budget, resources, quality and risk management, reporting and metric development/tracking.If you meet these qualifications, exude passion, and enjoy the challenges of deploying highly technical and innovative projects at massive scale, this job is for you!Our team is diverse! We drive towards an inclusive culture and work environment. We are intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.Key job responsibilitiesBASIC QUALIFICATIONSBachelor’s Degree AND 5+ years of project management experience OR 10+ years of project management experience (experience can be substituted for degree)Experience in core project management disciplines including scope, schedule, requirements tracking, quality, along with risk and critical path management.PREFERRED QUALIFICATIONSMaster’s Degree or advanced professional degreeProject Management Professional (PMP) certificationBackground in Linux software/systems engineeringExperience working with offshore ODM/JDM vendorsExperience with and deep understanding of multiple project management methodologiesMeets/exceeds Amazon’s leadership principles requirements for this roleMeets/exceeds Amazon’s functional/technical depth and complexity for this role Basic Qualifications:- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications:- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, SANTA CLARA - 171,000.00 - 231,400.00 USD annually