Amazon

Job DescriptionCome build the future with us! What unites all Amazonians (across teams and geographies) is that we are all striving to delight customers and make their lives easier—whoever that customer may be. In pursuit of delighting customers, Amazonians have developed many products and services that transformed the way our customers live their lives and run their businesses. Together, we are building the future, one innovative product, service, and idea at a time. Amazon Ads is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, publishers, and entrepreneurs. Our ad solutions—including retail media, display, video, DSP, measurement, and ad tech solutions—leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys.Amazon Ads continues to grow and diversify our products from our start in “Sponsored Ads” to our expanding video offerings across Thursday Night Football, Twitch, and Prime Video ads. We constantly seek ways to reinvent and improve our Ads-wide Go To Market strategy to better serve our customers, and this triggers significant organizational change. We are seeking an experienced change management expert to drive the change across the Amazon Ads organization. In this highly visible role, you will develop the change management strategy to build awareness and knowledge about the change among product, marketing, sales and other cross-functional teams and the desire to adopt the change. You will apply industry best practices in change management, authoring documents to outline your strategy and drive leadership alignment on the same. The ideal candidate will have a few years of advertising industry experience and will have held a similar role at a peer company.Key job responsibilities* Define the change management strategy for both major and ongoing changes, to build awareness and knowledge about changes among product, marketing, sales and other cross-functional teams and the desire in them to adopt the change.* Help tailor industry frameworks for what great change management looks like, applying them to Amazon Ads* Establish channels and mechanisms (workshops, webinars, eLearnings, emails, slack, etc.) to execute the change management strategy, and own the change management calendar. * Continually refine the change management process to improve efficacy.* Define KPIs for what success looks like and measure the same.* Author documents for VP-level leadership audience to drive alignment on strategy and provide periodic performance updates. Basic Qualifications:- Bachelor's degree- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience communicating results to senior leadership- Experience driving direction and alignment with cross-functional teams- 6+ years of professional non-internship marketing experience- Experience building, executing and scaling cross-functional marketing programs- 8+ years of change management experience- 3+ years experience in Advertising industry Preferred Qualifications:- Experience leading or supporting organization-wide Go-To-Market strategyAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Culver City - 142,000.00 - 192,000.00 USD annuallyUSA, NY, New York - 156,100.00 - 211,200.00 USD annually

Job Description日本の家具家電配送ネットワークを変革する仕事を一緒にしませんか？アマゾンジャパンではカスタマーに対する情熱とドライバーに対する思いやりを同じくらい持って、大型配送の新しいパートナーを開発していくリーダーを探しています。本ポジションは、Amazon Logistics Extra Large Team (AMXL)にて、各地域の配送会社のネットワークとAmazonのテクノロジーを融合させ、新しい全国配送ネットワークを構築する仕事です。本ポジションの所属部門等に関する詳細は、下記リンク先をご参照ください。■部門紹介： Last Mile(AMZL)■職種紹介：Project / Program Management※Amazon は多様かつインクルーシブな職場づくりを目指しています。Amazonは男女雇用機会均等法を順守しています。人種、 出身国、性別、性的指向、障がい、年齢、その他の属性によって差別することなく、平等に採用選考の機会を提供しています。障がいをお持ちの方は、以下をご覧ください。https://www.amazon.jobs/disability/jpWould you like to work with us to transform Japan's furniture and home appliance delivery network? Amazon Japan is looking for a leader with equal passion for customers and compassion for drivers to develop new partners for large-scale delivery.This position will be part of the Amazon Logistics Extra Large Team (AMXL), where you will be working to build a new national delivery network by integrating local delivery company networks with Amazon technology.More Information ・Department: Last Mile(AMZL)・Job:Program / Project ManagementAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jpKey job responsibilitiesプログラムマネージャーとして、デリバリーサイトでのパートナー運送会社のオペレーションメトリックス管理に責任を持ち、配送品質の向上、サービスの追加、安全の確保、法令順守の担保を実施すると同時にパートナーとの信頼関係を強化します。- 新規配送パートナーとの信頼関係構築- 配送サイト訪問を頻繁に行い配送現場の把握- 配送パートナーをサポートして契約配送品質の実現- 配送パートナーにとってアマゾン配送ビジネスの継続性（利益性）の実現- ドライバーの安全と労働環境の向上およびモチベーション向上の施策実施- サイト運営チームのサポート、チームのオペレーションターゲット到達、同時に配送パートナーやドライバーの声をオペレーションに反映- 配送パートナーの課題解決調整- 配送SOPや基準をパートナーに徹底- 中長期的なカスタマーエクスピリエンスの達成サポートAs a Program Manager/Operations Manager, you will be responsible for managing operational metrics for partner carriers at delivery sites, improving delivery quality, adding services, ensuring safety, and ensuring regulatory compliance, while strengthening relationships of trust with partners. - Building trusting relationships with new delivery partners- Frequently visit delivery sites - Support delivery partners to achieve contract delivery quality- Achieving continuity (profitability) of Amazon delivery business for delivery partners- Implement measures to improve driver safety, work environment, and motivation- Support the site management team, reach the team's operational targets, and reflect the voices of delivery partners and drivers in operations- Coordination to resolve issues with delivery partners- Thorough delivery of SOP standards - Support for achieving medium- to long-term customer experience- Work on a flexible schedule/shift A day in the life1日は毎朝リモート前日の品質レビューから始まります。品質レビューは毎日に加えて、週例、月例で実施してネットワーク全体のレビューで報告します。次に、ネットワーク拡張のために、トポロジーチームとのミーティングです。拡張エリアの決定をします。トポロジーチームがあなたのインプットに基づき最適なネットワークを設計してくれます。日々のスムーズな運営、安全性の確保、UTR/OTRアソシエイトエクスペリエンスと顧客エクスペリエンスを担当していただきます。また、新しいドライバーとDSPのオンボーディングも担当していただきます。Each day begins with a remote quality review from the previous day. Quality reviews are conducted daily, weekly, and monthly and are reported in network-wide reviews.Next is a meeting with the topology team to expand the network. Decide on the expansion area. Our topology team will design the optimal network based on your input.You will be resonsible for day to day smooth operations, ensuring safety, UTR/OTR associate experience and customer experience. You will also responsible for onboarding new drivers and DSPs. About the team我々はこれからあなたと一緒にチーム作りをしたいと思っています。目指すチームは、個々が独立した個性と能力を持ち職務のエクセレンスを目指しますが常に謙虚に周りから学び続けます。我々はカスタマーエクスペリエンスを貪欲に追及しますが、常にフェアで客観性を保ちます。我々は自由にオープンな討議しますが、常に相手への思いやりを持ち、性別、経験、国籍に頓着しません。我々は個々の仕事を尊重しますが、常にサポートの手を差し伸べる用意があり、「それは私の仕事ではありません」とは言いません。我々は仕事に対する情熱を持っていますが、家族やプライベートを大切にします。総じて、我々のチームは毎日一緒に働くのが楽しくなるチームです。We would like to build a team with you. The team we aim to create is one in which each member has an independent personality and ability, and strives for excellence in their work, but is always humble and continues to learn from others. We are greedy for customer experience, but always remain fair and objective. We discuss freely and openly, but always with consideration for the other person, regardless of gender, experience, or nationality. We respect each person's work, but are always ready to lend a hand and never say, "That's not my job." We are passionate about our work, but also value our families and private lives. Overall, our team is a fun one to work with every day. Basic Qualifications:- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Speak, write, and read fluently in Japanese at a business level or above (N1+) Preferred Qualifications:- Speak, write, and read fluently in English- Excited about working in a diverse group and contributing to an inclusive cultureOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job Description日本の家具家電配送ネットワークを変革する仕事を一緒にしませんか？アマゾンジャパンではカスタマーに対する情熱とドライバーに対する思いやりを同じくらい持って、大型配送の新しいパートナーを開発していくリーダーを探しています。本ポジションは、Amazon Logistics Extra Large Team (AMXL)にて、各地域の配送会社のネットワークとAmazonのテクノロジーを融合させ、新しい全国配送ネットワークを構築する仕事です。本ポジションの所属部門等に関する詳細は、下記リンク先をご参照ください。■部門紹介： Last Mile(AMZL)■職種紹介：Project / Program Management※Amazon は多様かつインクルーシブな職場づくりを目指しています。Amazonは男女雇用機会均等法を順守しています。人種、 出身国、性別、性的指向、障がい、年齢、その他の属性によって差別することなく、平等に採用選考の機会を提供しています。障がいをお持ちの方は、以下をご覧ください。https://www.amazon.jobs/disability/jpWould you like to work with us to transform Japan's furniture and home appliance delivery network? Amazon Japan is looking for a leader with equal passion for customers and compassion for drivers to develop new partners for large-scale delivery.This position will be part of the Amazon Logistics Extra Large Team (AMXL), where you will be working to build a new national delivery network by integrating local delivery company networks with Amazon technology.More Information ・Department: Last Mile(AMZL)・Job:Program / Project ManagementAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jpKey job responsibilitiesプログラムマネージャーとして、デリバリーサイトでのパートナー運送会社のオペレーションメトリックス管理に責任を持ち、配送品質の向上、サービスの追加、安全の確保、法令順守の担保を実施すると同時にパートナーとの信頼関係を強化します。- 新規配送パートナーとの信頼関係構築- 配送サイト訪問を頻繁に行い配送現場の把握- 配送パートナーをサポートして契約配送品質の実現- 配送パートナーにとってアマゾン配送ビジネスの継続性（利益性）の実現- ドライバーの安全と労働環境の向上およびモチベーション向上の施策実施- サイト運営チームのサポート、チームのオペレーションターゲット到達、同時に配送パートナーやドライバーの声をオペレーションに反映- 配送パートナーの課題解決調整- 配送SOPや基準をパートナーに徹底- 中長期的なカスタマーエクスピリエンスの達成サポートAs a Program Manager/Operations Manager, you will be responsible for managing operational metrics for partner carriers at delivery sites, improving delivery quality, adding services, ensuring safety, and ensuring regulatory compliance, while strengthening relationships of trust with partners. - Building trusting relationships with new delivery partners- Frequently visit delivery sites - Support delivery partners to achieve contract delivery quality- Achieving continuity (profitability) of Amazon delivery business for delivery partners- Implement measures to improve driver safety, work environment, and motivation- Support the site management team, reach the team's operational targets, and reflect the voices of delivery partners and drivers in operations- Coordination to resolve issues with delivery partners- Thorough delivery of SOP standards - Support for achieving medium- to long-term customer experience- Work on a flexible schedule/shift A day in the life1日は毎朝リモート前日の品質レビューから始まります。品質レビューは毎日に加えて、週例、月例で実施してネットワーク全体のレビューで報告します。次に、ネットワーク拡張のために、トポロジーチームとのミーティングです。拡張エリアの決定をします。トポロジーチームがあなたのインプットに基づき最適なネットワークを設計してくれます。日々のスムーズな運営、安全性の確保、UTR/OTRアソシエイトエクスペリエンスと顧客エクスペリエンスを担当していただきます。また、新しいドライバーとDSPのオンボーディングも担当していただきます。Each day begins with a remote quality review from the previous day. Quality reviews are conducted daily, weekly, and monthly and are reported in network-wide reviews.Next is a meeting with the topology team to expand the network. Decide on the expansion area. Our topology team will design the optimal network based on your input.You will be resonsible for day to day smooth operations, ensuring safety, UTR/OTR associate experience and customer experience. You will also responsible for onboarding new drivers and DSPs. About the team我々はこれからあなたと一緒にチーム作りをしたいと思っています。目指すチームは、個々が独立した個性と能力を持ち職務のエクセレンスを目指しますが常に謙虚に周りから学び続けます。我々はカスタマーエクスペリエンスを貪欲に追及しますが、常にフェアで客観性を保ちます。我々は自由にオープンな討議しますが、常に相手への思いやりを持ち、性別、経験、国籍に頓着しません。我々は個々の仕事を尊重しますが、常にサポートの手を差し伸べる用意があり、「それは私の仕事ではありません」とは言いません。我々は仕事に対する情熱を持っていますが、家族やプライベートを大切にします。総じて、我々のチームは毎日一緒に働くのが楽しくなるチームです。We would like to build a team with you. The team we aim to create is one in which each member has an independent personality and ability, and strives for excellence in their work, but is always humble and continues to learn from others. We are greedy for customer experience, but always remain fair and objective. We discuss freely and openly, but always with consideration for the other person, regardless of gender, experience, or nationality. We respect each person's work, but are always ready to lend a hand and never say, "That's not my job." We are passionate about our work, but also value our families and private lives. Overall, our team is a fun one to work with every day. Basic Qualifications:- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Speak, write, and read fluently in Japanese Preferred Qualifications:- Speak, write, and read fluently in English- Excited about working in a diverse group and contributing to an inclusive cultureOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job Description日本の家具家電配送ネットワークを変革する仕事を一緒にしませんか？アマゾンジャパンではカスタマーに対する情熱とドライバーに対する思いやりを同じくらい持って、大型配送の新しいパートナーを開発していくリーダーを探しています。本ポジションは、Amazon Logistics Extra Large Team (AMXL)にて、各地域の配送会社のネットワークとAmazonのテクノロジーを融合させ、新しい全国配送ネットワークを構築する仕事です。本ポジションの所属部門等に関する詳細は、下記リンク先をご参照ください。■部門紹介： Last Mile(AMZL)※Amazon は多様かつインクルーシブな職場づくりを目指しています。Amazonは男女雇用機会均等法を順守しています。人種、 出身国、性別、性的指向、障がい、年齢、その他の属性によって差別することなく、平等に採用選考の機会を提供しています。障がいをお持ちの方は、以下をご覧ください。https://www.amazon.jobs/disability/jpWould you like to work with us to transform Japan's furniture and home appliance delivery network? Amazon Japan is looking for a leader with equal passion for customers and compassion for drivers to develop new partners for large-scale delivery.This position will be part of the Amazon Logistics Extra Large Team (AMXL), where you will be working to build a new national delivery network by integrating local delivery company networks with Amazon technology.For details regarding the department to which this position belongs, please refer to the link below.■Department introduction: Last Mile(AMZL)*Amazon aims to create a diverse and inclusive workplace. Amazon complies with equal employment opportunity laws. We provide equal employment opportunities without discrimination based on race, national origin, gender, sexual orientation, disability, age, or other attributes. If you have a disability, please see below. https://www.amazon.jobs/disability/jpKey job responsibilitiesオペレーションズマネージャーとして、配送拠点におけるパートナーキャリアのオペレーション指標の管理、配送品質の改善、サービスの追加、安全の確保、法規制の遵守を担当し、パートナーとの信頼関係を強化する責任を担います。- 新たな配達パートナーとの信頼関係の構築- 契約配達品質を達成するために配達パートナーをサポートする - 配送パートナー様のAmazon配送事業の継続性（収益性）の実現- ドライバーの安全、労働環境、モチベーションの向上に向けた施策の実施- 現場管理チームをサポートし、チームの業務目標を達成し、配達パートナーやドライバーの声を業務に反映させます。 - 配達パートナーの問題を解決するための調整- パートナーへのSOP・基準の徹底 - 中長期的な顧客体験の実現をサポートAs a Operations Manager, you will be responsible for managing partner carrier operational metrics at delivery sites, improving delivery quality, adding services, ensuring safety, and ensuring regulatory compliance while strengthening trust with partners. - Building trusting relationships with new delivery partners- Support delivery partners to achieve contracted delivery quality - Achieving continuity (profitability) of delivery partners' Amazon delivery business- Implement measures to improve driver safety, working environment, and motivation- Support the field management team to meet their operational goals and ensure delivery partner and driver input is reflected in operations - Coordination to resolve delivery partner issues- Thorough implementation of SOPs and standards for partners - Supporting the realization of medium- to long-term customer experience.A day in the life毎日は、前日のリモート品質レビューから始まります。 品質レビューは毎日、毎週、毎月実施され、ネットワーク全体のレビューで報告されます。日常業務には、その日の OTD に合わせてスムーズに出発するためのルーティング出力に関する DSP との調整、RCA とアクションアイテムを考え出す D-1 パフォーマンスの DD、DS パフォーマンス、安全性、および運用 SOP に関する DSP との定期的なレビューが含まれます。 日常業務とは別に、個人は拡張 (DS の立ち上げ)、イニシアチブ/パイロット (コスト、品質、安全性、量の達成に関する)、および新規立ち上げにも責任を負います。Each day begins with a remote quality review of the previous day. Quality reviews are conducted daily, weekly, and monthly and are reported in network-wide reviews.Daily duties include coordinating with DSP on routing outputs for a smooth departure on OTD (On Time Departure) for the day, DD (Deep Dive) on D-1 (Day 1) performance coming up with RCA and action items, DS with DSP on performance, safety and operational SOPs. Includes regular reviews. Apart from day-to-day duties, the individual will also be responsible for expansions (DS launches), initiatives/pilots (regarding cost, quality, safety, and quantity achievement), and new launches.About the team私たちが目指すチームは、一人ひとりが自立した個性と能力を持ち、自らの仕事に邁進しつつも、常に謙虚で周囲から学び続けるチームです。 私たちは顧客体験に情熱を注いでいますが、常に公平かつ客観的であり続けます。 性別、経験、国籍を問わず、常に相手への配慮を持ちながら、自由闊達な議論を行います。 私たちは個人の仕事を尊重しますが、いつでも手を差し伸べる用意があり、「それは私の仕事ではありません」とは決して言いません。 私たちは仕事に情熱を持っていますが、家族やプライベートも大切にしています。 全体として、私たちのチームは毎日一緒に仕事をするのが楽しいです。The team we aim for is one in which each member has an independent personality and ability, and while striving to do their job, they are always humble and continue to learn from those around them. We are passionate about the customer experience, but we always remain unbiased and objective. Regardless of gender, experience, or nationality, we will always be considerate of the other person and engage in free and lively discussions. We respect individual work, but are always ready to lend a hand and never say, "That's not my job." We are passionate about our work, but we also value our families and private lives. Overall, our team is a pleasure to work with every day. Basic Qualifications:- 3+ years of program or project management experience- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Bachelor's degree- Business level of Japanese- Business level of English Preferred Qualifications:- Excited about working in a diverse group and contributing to an inclusive culture- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job Description日本の家具家電配送ネットワークを変革する仕事を一緒にしませんか？アマゾンジャパンではカスタマーに対する情熱とドライバーに対する思いやりを同じくらい持って、大型配送の新しいパートナーを開発していくリーダーを探しています。本ポジションは、Amazon Logistics Extra Large Team (AMXL)にて、各地域の配送会社のネットワークとAmazonのテクノロジーを融合させ、新しい全国配送ネットワークを構築する仕事です。本ポジションの所属部門等に関する詳細は、下記リンク先をご参照ください。■部門紹介： Last Mile(AMZL)※Amazon は多様かつインクルーシブな職場づくりを目指しています。Amazonは男女雇用機会均等法を順守しています。人種、 出身国、性別、性的指向、障がい、年齢、その他の属性によって差別することなく、平等に採用選考の機会を提供しています。障がいをお持ちの方は、以下をご覧ください。https://www.amazon.jobs/disability/jpWould you like to work with us to transform Japan's furniture and home appliance delivery network? Amazon Japan is looking for a leader with equal passion for customers and compassion for drivers to develop new partners for large-scale delivery.This position will be part of the Amazon Logistics Extra Large Team (AMXL), where you will be working to build a new national delivery network by integrating local delivery company networks with Amazon technology.For details regarding the department to which this position belongs, please refer to the link below.■Department introduction: Last Mile(AMZL)*Amazon aims to create a diverse and inclusive workplace. Amazon complies with equal employment opportunity laws. We provide equal employment opportunities without discrimination based on race, national origin, gender, sexual orientation, disability, age, or other attributes. If you have a disability, please see below. https://www.amazon.jobs/disability/jpKey job responsibilitiesオペレーションズマネージャーとして、配送拠点におけるパートナーキャリアのオペレーション指標の管理、配送品質の改善、サービスの追加、安全の確保、法規制の遵守を担当し、パートナーとの信頼関係を強化する責任を担います。- 新たな配達パートナーとの信頼関係の構築- 契約配達品質を達成するために配達パートナーをサポートする - 配送パートナー様のAmazon配送事業の継続性（収益性）の実現- ドライバーの安全、労働環境、モチベーションの向上に向けた施策の実施- 現場管理チームをサポートし、チームの業務目標を達成し、配達パートナーやドライバーの声を業務に反映させます。 - 配達パートナーの問題を解決するための調整- パートナーへのSOP・基準の徹底 - 中長期的な顧客体験の実現をサポートAs a Operations Manager, you will be responsible for managing partner carrier operational metrics at delivery sites, improving delivery quality, adding services, ensuring safety, and ensuring regulatory compliance while strengthening trust with partners. - Building trusting relationships with new delivery partners- Support delivery partners to achieve contracted delivery quality - Achieving continuity (profitability) of delivery partners' Amazon delivery business- Implement measures to improve driver safety, working environment, and motivation- Support the field management team to meet their operational goals and ensure delivery partner and driver input is reflected in operations - Coordination to resolve delivery partner issues- Thorough implementation of SOPs and standards for partners - Supporting the realization of medium- to long-term customer experience.A day in the life毎日は、前日のリモート品質レビューから始まります。 品質レビューは毎日、毎週、毎月実施され、ネットワーク全体のレビューで報告されます。日常業務には、その日の OTD に合わせてスムーズに出発するためのルーティング出力に関する DSP との調整、RCA とアクションアイテムを考え出す D-1 パフォーマンスの DD、DS パフォーマンス、安全性、および運用 SOP に関する DSP との定期的なレビューが含まれます。 日常業務とは別に、個人は拡張 (DS の立ち上げ)、イニシアチブ/パイロット (コスト、品質、安全性、量の達成に関する)、および新規立ち上げにも責任を負います。Each day begins with a remote quality review of the previous day. Quality reviews are conducted daily, weekly, and monthly and are reported in network-wide reviews.Daily duties include coordinating with DSP on routing outputs for a smooth departure on OTD (On Time Departure) for the day, DD (Deep Dive) on D-1 (Day 1) performance coming up with RCA and action items, DS with DSP on performance, safety and operational SOPs. Includes regular reviews. Apart from day-to-day duties, the individual will also be responsible for expansions (DS launches), initiatives/pilots (regarding cost, quality, safety, and quantity achievement), and new launches.About the team私たちが目指すチームは、一人ひとりが自立した個性と能力を持ち、自らの仕事に邁進しつつも、常に謙虚で周囲から学び続けるチームです。 私たちは顧客体験に情熱を注いでいますが、常に公平かつ客観的であり続けます。 性別、経験、国籍を問わず、常に相手への配慮を持ちながら、自由闊達な議論を行います。 私たちは個人の仕事を尊重しますが、いつでも手を差し伸べる用意があり、「それは私の仕事ではありません」とは決して言いません。 私たちは仕事に情熱を持っていますが、家族やプライベートも大切にしています。 全体として、私たちのチームは毎日一緒に仕事をするのが楽しいです。The team we aim for is one in which each member has an independent personality and ability, and while striving to do their job, they are always humble and continue to learn from those around them. We are passionate about the customer experience, but we always remain unbiased and objective. Regardless of gender, experience, or nationality, we will always be considerate of the other person and engage in free and lively discussions. We respect individual work, but are always ready to lend a hand and never say, "That's not my job." We are passionate about our work, but we also value our families and private lives. Overall, our team is a pleasure to work with every day. Basic Qualifications:- 3+ years of program or project management experience- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Bachelor's degree- Business level of Japanese- Business level of English Preferred Qualifications:- Excited about working in a diverse group and contributing to an inclusive culture- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.Title:Team LeadLocation: Lucknow, UPEssential Functions- Working with the Center manager to ensure smooth functioning of the operations-Executing the delivery process from delivery station to customer address- Ensure enough bandwidth in delivery team to ensure peak time delivery management- Continuously improve the delivery process and attain a sustained level of delivery performance improvementEssential Skills- Strong execution skills, Action oriented, go getter- Resourceful to identify the way to get things done using limited resourcesAnalytical Skills: Effectively analyses and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.Key job responsibilitiesDefining, building and executing the delivery process from delivery station to customer addressEnsure enough bandwidth in territorial delivery team to ensure peak time delivery managementEngage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team.Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.Analysis of the data reports to identify performance bottlenecks and improve performanceImplement the formal process control and process improvement mechanisms such as Kai zen. A day in the lifeStrong leadership capabilities and people management skills - Ability to work under pressure situationsGood communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.Analytical Skills: Effectively analyses and interpret information, identifying including reviewing alternatives to determine advantages and associated risks. Basic Qualifications:- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience- Bachelor's degree- Speak, write, and read fluently in English- Experience with Microsoft Office products and applications- Experience with Excel Preferred Qualifications:- Experience in customer-facing environment, warehousing, logistics or manufacturingOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. The European Amazon Logistics team is seeking an experienced, innovative, hands on and customer obsessed Process Engineer to drive standardization, integrating the latest technologies in our Delivery Stations and proposing new innovation initiatives. As a member of the EU Amazon Logistics Engineering team you will be responsible for designing the new Delivery Stations, whilst also supporting process optimization and new technologies integration in the legacy sites, improving safety, customer experience, quality and cost. You will act as a key point of contact for your area of responsibility in the country you support; frequently partnering with local Operations teams as well as other operational support functions. This position requires deep customer focus, strong self-motivation and exceptional project management skills. It will involve regular communication with customers and project sponsors at both the European and country level, and requires you to be detail-oriented and comfortable partnering across functional business and technical teams. To be successful in this role, you need to pair strong analytical skills and a data-driven outlook with strong design and innovation operations intuition. This role will involve frequent domestic travel and you will report into the Manager of the Design Engineering team of the country that you will be supporting.Key job responsibilities- Drive new site designs and legacy site upgrade designs from planning to execution, including automation integration. - Lead and drive technology integration and standardization in EU-wide programs and products, owning all layout integrations and optimizations in the assigned Delivery Stations.- Contribute to network standardization via best practice sharing with EU counterparts.- Provide process expertise on engineering design defining material flow, conveyor positioning, equipment requirements and real estate implications from process requirements- Lead strategic initiatives and identify project opportunities to improve the processes and stations designs, engaging and influencing their key stakeholders.A day in the lifeYou will lead end to end design for new delivery stations and work to improve existing delivery station processes. You will work with multiple internal and external stakeholders, some of the internal stakeholder include operations, design and construction, launch and expansion, and safety. You will produce best in class layouts for new launches, optimize the existing stations and present to leadership for approval. You will work on automation program to integrate new technologies into legacy stations. You will lead projects to create mechanisms to improve the stations and come up with innovative solutions to the complex design issues. About the teamWhat do we do?Our team partners closely with AMZL Operations and support functions to identify, design and develop best-in-class process infrastructure and process layouts, and deliver them as EU AMZL network standards. Mentorship & Career Growth:We have a broad mix of experience levels and Amazon tenures, and we celebrate knowledge sharing and mentorship. We also care about your career growth, so we assign projects based on what will help each team member to continue the development.Inclusive Team Culture:Our team is intentional about building a climate where respect, equity and positive recognition of differences are cultivated as we think it is the best environment to foster innovation. Work/Life Harmony:We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Basic Qualifications:- Bachelor's degree in engineering, supply chain, operations management or logistics- Experience in manufacturing, process, or industrial engineering- Experience with Lean or Six Sigma analytical techniques- Knowledge of project management tools- Speak, write, and read fluently in English, and have the ability to take direction in English Preferred Qualifications:- MBA, or Master's degree in supply chain management, operations, engineering, analytics or related field- Six Sigma Black Belt certification, or Six Sigma Green Belt- Experience with data analysis (including advanced Excel and database analysis)- Experience using one or more of the following CAD technologies: AutoCAD, Rhino, Revit, SolidWorks, CREO, BIM360, SketchUp or KeyShot- Experience with written and verbal communication and presentationAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. The European Amazon Logistics team is seeking an experienced, innovative, hands on and customer obsessed Process Engineer to drive standardization, integrating the latest technologies in our Delivery Stations and proposing new innovation initiatives. As a member of the EU Amazon Logistics Engineering team you will be responsible for designing the new Delivery Stations, whilst also supporting process optimization and new technologies integration in the legacy sites, improving safety, customer experience, quality and cost. You will act as a key point of contact for your area of responsibility in the country you support; frequently partnering with local Operations teams as well as other operational support functions. This position requires deep customer focus, strong self-motivation and exceptional project management skills. It will involve regular communication with customers and project sponsors at both the European and country level, and requires you to be detail-oriented and comfortable partnering across functional business and technical teams. To be successful in this role, you need to pair strong analytical skills and a data-driven outlook with strong design and innovation operations intuition. This role will involve frequent domestic travel and you will report into the Manager of the Design Engineering team of the country that you will be supporting.Key job responsibilities- Drive new site designs and legacy site upgrade designs from planning to execution, including automation integration. - Lead and drive technology integration and standardization in EU-wide programs and products, owning all layout integrations and optimizations in the assigned Delivery Stations.- Contribute to network standardization via best practice sharing with EU counterparts.- Provide process expertise on engineering design defining material flow, conveyor positioning, equipment requirements and real estate implications from process requirements- Lead strategic initiatives and identify project opportunities to improve the processes and stations designs, engaging and influencing their key stakeholders.A day in the lifeYou will lead end to end design for new delivery stations and work to improve existing delivery station processes. You will work with multiple internal and external stakeholders, some of the internal stakeholder include operations, design and construction, launch and expansion, and safety. You will produce best in class layouts for new launches, optimize the existing stations and present to leadership for approval. You will work on automation program to integrate new technologies into legacy stations. You will lead projects to create mechanisms to improve the stations and come up with innovative solutions to the complex design issues. About the teamWhat do we do?Our team partners closely with AMZL Operations and support functions to identify, design and develop best-in-class process infrastructure and process layouts, and deliver them as EU AMZL network standards. Mentorship & Career Growth:We have a broad mix of experience levels and Amazon tenures, and we celebrate knowledge sharing and mentorship. We also care about your career growth, so we assign projects based on what will help each team member to continue the development.Inclusive Team Culture:Our team is intentional about building a climate where respect, equity and positive recognition of differences are cultivated as we think it is the best environment to foster innovation. Work/Life Harmony:We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Basic Qualifications:- Bachelor's degree in engineering, supply chain, operations management or logistics- Experience in manufacturing, process, or industrial engineering- Experience with Lean or Six Sigma analytical techniques- Knowledge of project management tools- Speak, write, and read fluently in English, and have the ability to take direction in English Preferred Qualifications:- MBA, or Master's degree in supply chain management, operations, engineering, analytics or related field- Six Sigma Black Belt certification, or Six Sigma Green Belt- Experience with data analysis (including advanced Excel and database analysis)- Experience using one or more of the following CAD technologies: AutoCAD, Rhino, Revit, SolidWorks, CREO, BIM360, SketchUp or KeyShot- Experience with written and verbal communication and presentationAmazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionJob summaryAt Amazon, we're working to be the most customer- eccentric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a Channel Team lead for our Delivery center. In this role you will be responsible for I H S operations at our DCs & EDSP mgmnt. and support the DC manager in performance management and driving the operational plan 7 deliver defined above goal performance.Title: Channel Team LeadLocation: Raipur ( chhattisgarh)Essential Functions-Job Description · Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory.· Account Management: Managing and driving the growth of the Channel partners/stores’ business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.· Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis.· Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.· Work on the ground to enable network with new product launches and partner with the operations and other teams.· Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.· Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.· Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.· Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.· Enhance Engagement with accounts to improve business and increase retention.· Drive stores against goals (Volume, FTR and other key metrics).· Handling day to day operational escalations and be available to round the clock to manage the issues.· Internal/External Stake holder management.· Support station operations and/or customer deliveries.Essential Skills Strong leadership capabilities and people management skills Ability to navigate ambiguity and drive clarity for the team in evolving situations.Ability to work in a customer-obsessed, fast-paced environment that fosters high ownership and quick decision-making Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part. Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects. High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.Analytical Skills: Effectively analyse and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks. Basic Qualifications:- 1+ years of sales experience Preferred Qualifications:- Bachelor's degree in management, business administration, economics, engineering, marketingOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionWe are open to hiring candidates to work out of one of the following locations:New York, NY, USAAmazon Secure Tool Foundations is looking for world-class scientists to join the Truffle team. You will join a team of scientists and engineers building agentic AI systems that automate how Amazon protects its applications at scale. Our systems convert security knowledge into automated, continuous protection that strengthens over time and enables development teams to ship secure software faster.You will design and build agentic systems that reason about code, identify patterns, and produce security intelligence consumable by both scanning infrastructure and AI code agents. In some cases, you will invent new approaches for automated security analysis and secure code generation. In other cases, you will adapt existing AI/ML techniques to solve hard problems in security automation. You will work closely with security engineers, platform teams, and scanning infrastructure owners to integrate these techniques into Amazon's security mechanisms. Your work will directly determine how effectively AI-assisted development produces secure software at scale.While you may not be a security expert yet, in this role you will develop deep understanding of vulnerability patterns, application security, and how AI systems can prevent entire classes of risk. Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online. Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.Key job responsibilities* Rapidly design, prototype and test advanced security analysis and repair techniques in a high-ambiguity environment, making use of both quantitative and business judgment.* Collaborate with software engineers and security engineers to integrate successful experiments into large scale production services.* Report results in a scientifically rigorous way.* Interact with security engineers and related domain experts to dive deep into the types of challenges that need innovative solutions.* Track relevant research in other Amazon science teams and in the broader research community.About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical storesInclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications:- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience in patents or publications at top-tier peer-reviewed conferences or journals- Experience programming in Java, C++, Python or related language Preferred Qualifications:- Experience in professional software development- Experience implementing algorithms using both toolkits and self-developed code- Experience with AI/ML technologies- PhD or equivalent research experience, or a Master's degree and experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing- Experience in any combination of the following: application security frameworks, security code reviews, incident response, secure infrastructure, penetration testing, mobile security, cloud security, AI security, identity and access controls, threat modeling, cryptography, threat intelligence, or secure software developmentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, NY, New York - 172,400.00 - 223,400.00 USD annually

Job DescriptionWe are looking for a Senior Supply Chain Manager for the Relay Operations Center (ROC) that is in the forefront of solving real time disruptions in the middle mile transportation network for Amazon North America (NA) and Europe (EU). The candidate is expected to identify patterns of disruptions and work with Tech, Upstream/Downstream teams and Amazon site partners to create automated solutions. Candidate should work from Hyderabad location and be willing to work in a 24*7 kind of work environment.Key job responsibilitiesA Senior Supply Chain Manager is expected to- Think Big and identify improvement opportunities and gaps in existing process and works with key stakeholders to execute/resolve them - Define goals and able to design a long-term strategy, helps define vision- Ensure customer outcomes are auditable, decisions are data-driven, and work quality is measurable.- Use expertise and judgment to determine the right stakeholders to take informed decisions. - Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed - Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures- Manage complex problems/efforts, decisions, and escalations, mitigate long-term risks. Basic Qualifications:- 5+ years of program or project management experience- 5+ years of supply chain experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership Preferred Qualifications:- 2+ years of driving process improvements experience- Master's degree, or MBA in supply chain management, operations, engineering, analytics or related field- • Project Management experience preferred- • Post-Graduation specialization in Supply Chain Management /Business managementOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAre you interested in building the next generation, Cloud-based commerce system that’s used by millions of customers worldwide? Are you excited by the idea of working on highly scalable and secure systems that connect several data sources and processes to generates on-demand calculations to generate and process millions of invoices and trillions of transactions and make an impact at a $110 billion annual run rate business? As a software developer, you will have the opportunity to design, develop and validate functionalities and features that will help to evolve our invoicing systems using technologies like DynamoDB, S3, Lambda, SNS, SQS, and more. Additionally, you will build meaningful software that helps to bring our largest customers over to the cloud. As an Amazon engineer, you get to own the full life-cycle of your systems, work on challenging problems at Amazon scale, and collaborate with high-performance technical teammates and having fun doing it.If all of this sounds exciting to you, then please come join us and help shape the future of the AWS. Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Key job responsibilitiesAs an SDE II in the team, you are expected to lead the design of the feature in new or existing system. You will work with senior members and junior members in the team to build and launch the feature. You will make sure enough test has been done to maintain the quality of the delivered software. You will join the oncall rotation to help solving customer issues in the production system.A day in the lifeHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Key job responsibilities- Write high-quality, efficient, testable code in and other object-oriented languages.- Build highly available, secure, systems in a micro-services architecture.- Collaborate with some of the best engineers in the industry to work on some of the most complex challenges in large- computing.- Find out what it takes to engineer systems for Amazon scale.- Own and operate the systems that you build based on real-time customer data and demanding service-level agreements.- Contribute to planning, , implementation, testing, operations, and process improvement as a member of a Scrum team.About the teamUtility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language Preferred Qualifications:- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, VA, Arlington - 143,700.00 - 194,400.00 USD annually

Job Description**This is a contractual/seasonal role**At Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.This is an individual contribution (IC) role with no direct reports.Essential Responsibilities:- Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees- Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon- Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate- Critically assess and adjust the case management plan to an employee’s changing needs- Address and respond to sensitive situations- Troubleshoot issues and seek to remove barriers before, during, or after a leave event- Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs- Identify and solve problems that may arise, sometimes with limited information- Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace- Educate managers and business partners on employee concerns and needs prior to being off or returning back to work- Communicate regular updates to employees and stakeholders both verbally and in writing- Ensure compliance with standard work, federal/state regulations, and company policy- Maintain system records to ensure accurate and timely information/documentation- Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate- Other duties as assigned Basic Qualifications:- Bachelor's degree in business, HR, or a related field, or High school or equivalent diploma- Knowledge of Microsoft Office including Outlook, Word, and Excel- Speak, write, and read fluently in English- 1+ years of customer service experience, or Bachelor's degree in business, HR, or a related field Preferred Qualifications:- Basic US legislation Leave of Absence, Disability and/or Accommodations knowledge, specifically ADA/ADAAA and FMLA- Ability to apply critical thinking and identify issues for problem solving- Ability to build strong relationships and influence others while working in a cross functional environment- Strong time management and ownership of deliverables- Prior Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.- Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters- Experience working multiple projects or cases independently in environment with changing priorities- Experience working with confidential informationOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionJoin Amazon’s mission to become Earth’s safest place to work! At Amazon, we’ve set the ambitious goal to become the benchmark of safety excellence across all industries in which we operate. As a Workplace Health & Safety Specialist (WHSS), you'll be at the forefront of transforming workplace safety culture at one of the world's most innovative companies. Your expertise and dedication will directly protect employees, ensuring they return home safely to their families every day. You'll facilitate new approaches to safety, combining technology with human-centered solutions to create an environment where safety and productivity thrive together. This isn't just about maintaining safety standards – it's about revolutionizing how we think about and implement workplace safety, making a lasting impact on our people and operations. As your building's designated safety champion, you'll have the unique opportunity to build relationships, influence positive change, and help write the next chapter in Amazon's commitment to becoming Earth's Safest Place to Work.Core Impact Areas:Safety Program Excellence & Implementation - Drive comprehensive safety programs through data-driven strategies. Lead daily safety audits, incident investigations, and risk assessments while implementing innovative solutions to prevent injuries. Deliver engaging safety training that resonates with associates and promotes a proactive safety culture. Champion continuous improvement initiatives that enhance workplace safety while maintaining operational efficiency.Associate Advocacy & Cultural Leadership - Serve as a trusted safety advisor and advocate for associate wellbeing, building strong partnerships across all levels of the organization. Foster a culture where safety is everyone's priority through effective communication, coaching, and positive reinforcement. Develop strong relationships with frontline associates and leadership to drive behavioral changes and ensure safety best practices become natural habits. Transform safety data into compelling narratives that influence positive change and drive engagement in safety initiatives.Additional Job Elements include: - Lift up to 49 pounds and frequently push, pull, squat, bend, and reach- Stand/walk for up to 12 hours during shifts- Work in an environment where the noise level varies - Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)- Continuously climb and descend stairs (applies to sites with stairs)- Maintain effective care delivery in emergencies and assist emergency response at the siteMust be available to work flexible shifts including days, nights and/or weekends. For those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date. Basic Qualifications:- High school or equivalent- A minimum of 1 year in an Environmental Health & Safety (EHS) related field OR; A Bachelor’s degree in EHS-relevant background OR; 6 months experience performing in a safety-related role within Amazon- Knowledge of OSHA regulations specifically 29 CFR 1910- Experience using Microsoft Word and Excel in a professional capacity- Experience maintaining confidentiality in matter involving security and/or personnel issues in the workplace Preferred Qualifications:- Bachelor’s degree or higher, preferably in a safety related field- Strong communication, teamwork, analysis, judgment, and customer focus skills- Experience leading and managing a team, ability to analyze accident data, new processes, and machinery for potential safety concerns, and conduct job hazard and job safety analyses- Experience in emergency response and currently holds First Aid and CPR certificates- Experience in workers compensation case managementAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, MD, Hagerstown - 27.00 - 33.00 USD hourly

Job DescriptionProject Kuiper is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Manufacturing systems engineering (MSE) under Project Kuiper Prod-Ops is responsible for delivering software solutions that improve speed and quality of Kuiper manufacturing systems. We partner with engineering and production teams to bring reliability and repeatability to our systems, improve throughput and accelerate the transition. We are looking for a software engineer with experience in delivering software solutions that scale as we increase manufacturing throughput. We are looking for a full stack engineer with hands on experience in 1) programming languages like python, rust, typescript or java. 2) AWS cloud services. 3) building large-scale web applications 4) at least one modern JavaScript framework such as React. Key job responsibilities- Participate in all phases of software development lifecycle from requirements to implementation and deployment to operations.- Collaborate with stakeholders such as factory planners and technicians to launch customer centric software solution that scale.- Lead technical projects and collaborate with cross-functional teams such as satellite software and hardware engineering teams.- Design flexible solutions for complex problems with multiple unknowns with exceptional performance & reliability.- Utilize AWS infrastructure and services such as Lambda, IAM, SNS/SQS, DocumentDB, API Gateway, CloudWatch, IoT etc.- Design and implement production quality web applications that are secure and accessibility compliant.- Mentor fellow engineers and contribute to building a strong engineering culture.About the teamManufacturing Systems Engineering (MSE) team is responsible for building standardized, automated, and scalable manufacturing systems. Our mission is to transform engineering inputs into production-ready solutions in four critical areas: shop floor management tools, automated testing for chambers, calibration and provisioning of manufacturing systems and optimized test station design and infrastructure. We act as the critical interface between engineering and production teams, ensuring seamless integration of software and hardware components in developing production-ready systems. We focus on delivering solutions that automate production testing processes, reduce cycle times, and optimize setup/teardown procedures, effectively addressing critical bottlenecks while ensuring consistent implementation across all production sites. Basic Qualifications:- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language Preferred Qualifications:- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Sunnyvale - 165,200.00 - 223,600.00 USD annuallyUSA, WA, Bellevue - 143,700.00 - 194,400.00 USD annually

Job DescriptionJoin Amazon’s mission to become Earth’s safest place to work! At Amazon, we’ve set the ambitious goal to become the benchmark of safety excellence across all industries in which we operate. We're seeking a dedicated Workplace Health & Safety (WHS) Manager to join our mission of creating the world's safest work environment. This role offers an exciting opportunity to directly impact associate well being while driving operational excellence.As a WHS Manager, you'll be the site's safety champion, leading our Global WHS Program implementation. You'll combine hands-on safety management with strategic thinking to protect our most valuable asset – our people. Your role bridges the gap between safety requirements and operational success, requiring both technical expertise and strong interpersonal skills. Working closely with Operations leadership, you'll drive safety initiatives that make a real difference. You'll conduct comprehensive risk assessments, analyze safety data, and implement practical solutions that protect associates while supporting productivity. Your ability to build relationships and influence positive change will be essential as you help shape our safety culture. You'll lead safety compliance efforts, conduct thorough site audits, and analyze incident trends to target improvements where they matter most. Managing our first aid program and emergency response capabilities, you'll ensure immediate care is always available. Your analytical skills will transform safety data into actionable insights, while your leadership abilities will help engage associates in our safety mission.Core Impact Areas:Safety Leadership & Innovation - Transform safety culture through leadership and innovative solutions. Drive continuous improvement initiatives that set new benchmarks in workplace safety. Leverage technology and data analytics to drive preventive safety measures that protect our associates while enhancing operational excellence. Develop leadership plans, communicate expectations, and drive initiatives to create a safe work environment. Measure performance against WHS policies, analyze metrics, and conduct site audits to address non-compliance issues. Strategic Partnership & Influence - Build partnerships with Operations leadership to integrate safety into every aspect of our business. Use compelling data analysis and risk insights to influence positive change and drive strategic decision-making. Establish yourself as a trusted advisor who balances safety excellence with operational demands. Oversee recordkeeping, workplace organization, and WHS training programs. Additional Job Elements include: - Lift up to 49 pounds and frequently push, pull, squat, bend, and reach- Stand/walk for up to 12 hours during shifts- Work in an environment where the noise level varies - Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)- Continuously climb and descend stairs (applies to sites with stairs)- Maintain effective care delivery in emergencies and assist emergency response at the siteFor those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date. Basic Qualifications:- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- 3+ years of increasing responsibilities in WHS and/or environmental programs in manufacturing, production, or service operations- 3+ years of increasing responsibilities in people and performance management, or 2+ years of Amazon Safety (blue badge/FTE) experience Preferred Qualifications:- Distribution Center or Manufacturing EHS experience with mix of exempt and non-exempt employees at a site of at least 250 people- Master’s degree- Experience implementing lean principles and process improvement in an operational environment.- Experience in a fast paced, dynamic organization.- Certified Safety Professional- Excellent written and verbal communication skills, including comfort interfacing with site leader- Ability to develop and implement department goals and strategies.- Strong analytical skills with demonstrated problem solving ability.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, KS, Kansas City - 70,100.00 - 105,200.00 USD annually

Job Description-Job Description · Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory.· Account Management: Managing and driving the growth of the Channel partners/stores’ business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.· Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis.· Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.· Work on the ground to enable network with new product launches and partner with the operations and other teams.· Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.· Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.· Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.· Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.· Enhance Engagement with accounts to improve business and increase retention.· Drive stores against goals (Volume, FTR and other key metrics).· Handling day to day operational escalations and be available to round the clock to manage the issues.· Internal/External Stake holder management.· Support station operations and/or customer deliveries. Basic Qualifications:- Experience managing people Preferred Qualifications:- Advanced degree- Postgraduate degreeOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon’s 21 overseas marketplaces, and supporting local Sellers’ success and growth on the Amazon. Our vision is to be the first choice for all types of Chinese business to go globally.The CN2Emerging PMO team collaborates with many Amazon’s global teams to support the high-growth global selling business in the Emerging Stores, continuously identify new opportunities, and drive new initiatives through design, deployment, launch, and post-launch management.We are seeking a talented, data driven, and proven Sr. Product Manager to support China Sellers business in the emerging Stores, working with stakeholders both internally and across the many countries local teams, and headquarter central functions. The Product Manager will be a key person to shape Global Seller Experience, drive Seller growth and success. The ideal candidate should be able to work in a cross functional, fast-paced environment; has strong product design, management and communication skills.Key job responsibilities- Research and dive deep into assigned Seller Experience segments, be the experts in this domain, and define the ultimate Seller Experience.- Based on the research, build up new products or features, or programmatic services to improve Seller Experience and help growth their business, define go-to-market strategy and drive the success of the products.- Clearly define and communicate product requirements, gain support from internal stakeholders and external partners.- Establish strong relationship and trust with local and global stakeholders to push forward the product/feature proposals- lead the key planning and report out cadence for your assigned domain and report out up to VP and contribute to SVP level review.A day in the lifeyou will need to work closely with the internal business teams to gain insights from the frontline Account Managers, or from the Sellers directly. it is likely that you will do research by visiting sellers or conduct in depth seller interviews.you will prepare these learnings and consolidate them into docs, proposals, so you can take these insights and take them into a product BRD or PRFAQ to circulate around key stakeholders.During the business planning cycles, you will also be asked to lead your domain's annual roadmap planning by inject CN sellers' request into global roadmap and debate on the priority if you have to.About the teamCN2EM PMO team is a high function team that is supporting a fast growing business. The team is open and welcome diversity, encourages a respectful and collaborative environment, with clear R&R yet team members supports each other's work. The team provides a high performing and highly valuable personal growth through constantly dealing with ambiguity, a never-dull working request, and much to explore in this fast-growing business. Basic Qualifications:- 5+ years of product or program management, product marketing, business development or technology experience- Experience in quantitative and qualitative research- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience as a product manager or owner- Experience working across functional teams and senior stakeholders Preferred Qualifications:- Experience owning technology products- Experience with end to end product deliveryOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionJob summaryTraining Specialist Job DescriptionAt Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee’s workplace performance in conjunction with the company’s core values to meet the goal of organization. Amazon is an Equal Opportunity-Affirmative This role requires to travel for business requirements.Trainer Best Behavior1- Listening to associates and be supportive to managers.2- Answering requests and always gets back to people.3- Lead by example, doing what we say and act how we say.4- Must be approachable.5- Must exhibit the best behavior while at work.6- Always be up to date with the latest techniques, tools, and processes.7- Be right, honest, and be willing to accept mistakes.8- Be willing to push their limits and accept more responsibilities.9- Drive in quality & learning related metrics10- Conducting chime sessions & class room training sessions to the stake holdersKey job responsibilitiesJob Responsibilities:1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.2. Managing live performance metrices end to end for the assigned territory.3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.4. Maintaining data and analysis through reports on excel (as per business requirement)5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.7. Identifying learning coaches & certifying them.8. Lead the individual improvement projects to enhance the business performance. 9.Drive Quality & Learning metrics 10.Conducting chime sessions & Class room sessions to the stake holdersA day in the life - Track the day to day business metrics and plan to visit the mapped stations for metric improvement - Daily Reporting's and progress updates - Involve and engage well with mapped LA/LGs for daily L&D activities Basic Qualifications:- Experience with written and verbal communication and presentation- Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook) Preferred Qualifications:- Experience using using the Training Needs Analysis process, including assessing performance gaps, analyzing learning needs, designing and developing customer-centric solutions, and evaluating the effectiveness of learning programsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionTraining Specialist Job DescriptionAt Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee’s workplace performance in conjunction with the company’s core values to meet the goal of organization. Amazon is an Equal Opportunity-Affirmative This role requires to travel for business requirements.Trainer Best Behavior1- Listening to associates and be supportive to managers.2- Answering requests and always gets back to people.3- Lead by example, doing what we say and act how we say.4- Must be approachable.5- Must exhibit the best behavior while at work.6- Always be up to date with the latest techniques, tools, and processes.7- Be right, honest, and be willing to accept mistakes.8- Be willing to push their limits and accept more responsibilities.9- Drive in quality & learning related metrics10- Conducting chime sessions & class room training sessions to the stake holdersKey job responsibilitiesJob Responsibilities:1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.2. Managing live performance metrices end to end for the assigned territory.3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.4. Maintaining data and analysis through reports on excel (as per business requirement)5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.7. Identifying learning coaches & certifying them.8. Lead the individual improvement projects to enhance the business performance. 9.Drive Quality & Learning metrics 10.Conducting chime sessions & Class room sessions to the stake holdersA day in the life - Track the day to day business metrics and plan to visit the mapped stations for metric improvement - Daily Reporting's and progress updates - Involve and engage well with mapped LA/LGs for daily L&D activities-This job requires traveling as per business requirements Basic Qualifications:- Experience with written and verbal communication and presentation- Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook) Preferred Qualifications:- Role requirements: 1. Proven 5+ years of experience as a Training Specialist/ Trainer in a similar role. Our inclusive culture empowers Amazonian to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or on-boarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionRole OverviewThe L5 Program Manager at Amazon Now is responsible for strategically planning, leading, and executing small to medium-scale projects and programs that drive operational excellence across Amazon Now's ultra-fast delivery network. This role focuses on managing dark store operations, scaling initiatives, and ensuring seamless execution of key programs that impact customer experience and operational efficiency.Key ResponsibilitiesProgram Execution & DeliveryOwn and manage lifecycle activities for 2-3 medium-sized programs simultaneously, driving end-to-end delivery from conception to implementationDevelop and execute project plans, securing resources and managing implementation across cross-functional teamsTrack tasks, deliverables, deadlines, and milestones through regular status checks with stakeholdersMake appropriate trade-offs to optimize timelines and deliverables in consultation with stakeholdersStakeholder Management & CollaborationPartner with Operations, Supply Chain, Finance, Procurement, and other cross-functional teams to align on program objectivesClearly communicate goals, roles, responsibilities, and desired outcomes to all stakeholdersProvide fortnightly status updates to leadership on program progress, team readiness, challenges, and support requirementsInfluence without authority by building trust and consensus across multiple teamsKey job responsibilitiesOperational Excellence & Process ImprovementIdentify pain points and opportunities for process optimization within dark store operationsDrive continuous improvement initiatives using data-driven decision-making and root cause analysisImplement best practices and standardized processes to support scalabilityManage Business Continuity Plan (BCP) situations and develop mitigation strategiesData Analysis & ReportingUse data and metrics to drive improvements and measure program successConduct deep dives into operational metrics to identify trends and areas for improvementCreate executive-level reports and presentations for senior leadershipTrack and report on Key Performance Indicators (KPIs) relevant to program objectivesLaunch & Scale ManagementSupport new marketplace and dark store launches, coordinating with multiple teamsManage launch readiness activities including resource onboarding, fund transfers, and team coordinationDocument learnings from launches and scale initiatives to enrich organizational knowledgeDrive strategic change across broader operations teamsBasic QualificationsBachelor's degree or 5+ years of relevant professional experience3+ years of program or project management experienceStrong analytical and quantitative skills with experience in data collection and root cause analysis2-3 years of experience managing or participating in projects with multiple stakeholdersProficiency with MS Office Professional Suite, including intermediate to advanced Excel skills (Pivot Tables, VLookUps)Experience using data and metrics to determine and drive improvementsExperience working cross-functionally with tech and non-tech teamsPreferred QualificationsExperience in operations, logistics, supply chain management, or retail/e-commerce environmentsLean Six Sigma certification or experience with process improvement methodologies (Kaizen, Six Sigma)PMP or similar project management certificationExperience with SQL, data visualization tools (Tableau), or business intelligence platformsExperience in fast-paced, ambiguous environments requiring independent decision-makingStrong written and verbal communication skills with ability to influence senior leadership Basic Qualifications:- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications:- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionTranslation Services seeks a passionate Software Development Engineer to drive innovations in translation to reach every Amazon customer in their own language.Key job responsibilitiesAre you passionate about creating high-performance, large-scale language translation services to support Amazon's current and future growth? Do you thrive in environments where you can lead innovation? If so, we're seeking a software engineer to join the Translation Services (TS) team.TS provides technology solutions and services that deliver quality translations at the lowest possible cost for Amazon businesses. As a Software Development Engineer, you'll help drive efforts to build translations solutions at Amazon scale with 100% translations coverage, eventually making translations a no-op for developers so that they can focus on business logic and application building. We're seeking a self-starting individual comfortable with ambiguity, possessing strong attention to detail, and dedicated to ensuring that secondary language experiences match the excellence of primary language experiences, even at Amazon's vast scale.About the teamWe have multiple talented engineering teams with four based in Seattle, WA and five based in HYD and a great office space where we collaborate.Our vision: Language will not stand in the way of anyone on earth using Amazon products and services.Our mission: We are the enablers and guardians of translation for Amazon's customers. We do this by offering hands-off-the-wheel service to all Amazon teams, optimizing translation quality and speed at the lowest cost possible. Basic Qualifications:- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language Preferred Qualifications:- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers, and we are looking for an Infrastructure Delivery Manager to join our expanding Infrastructure Operations team for a new region build in Hamlet, NC.We are currently looking for a candidate with experience in people management, a robust technical understanding, and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate for this role will create sustainable processes and standards; and drive automation opportunities to reduce delivery cycle times and to improve quality without impacting network availability.The mission of the team is to deliver network capacity on time with zero rework. An Infrastructure Delivery Manager will manage the implementation and delivery of inbound capacity and equipment. This manager will be responsible for a growing a team and will oversee their development and growth. The successful candidate will have experience managing and mentoring people, tracking budgets, providing strategic direction and proposing technical solutions. This manager will ultimately be responsible for installing and delivering our network equipment and related infrastructures, as well as responsible for driving low voltage structured cabling across the Amazon data center platform. Key job responsibilities- Prioritize and assign tasks to data center technicians and operators- Manage inbound hardware installation from receiving through deployment stages - Manage the installation of cabling infrastructure in a data center environment - Guide, train and educate staff on the best practices related to all service owner issues - Manage tasks and deliverables across small to large-size projects - Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs - Provide weekly reporting to the data center managers- Coordinate team resources to support project and delivery needs, to include emergency projects, change management and maintenance window support, and potential off-hours and on-call needs. - Recruit and train data technicians to ensure appropriate staffing levels - Host weekly staff meetings - Drive compliance to Amazon performance management requirementsA day in the lifeThis role requires managers to conduct daily in person safety inspections, meetings, and operational tasks across Carolina data center locations. Attendance in person at regional manager staff meetings at data center locations outside of Hamlet, NC may be required at times. About the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- 2+ years of in a data center technology role experience- 2+ years of in a management or team lead function experience- A+ or CND (Certified Network Defender) or Network+ or Security+ Preferred Qualifications:- Knowledge of networking infrastructure topology- Experience using data and metrics to determine and drive improvements- 3+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience- 3 + years of knowledge of network cabling, optic types, and test equipmentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, NC, HAMLET - 78,400.00 - 137,300.00 USD annually

Job DescriptionAre you ready to take your supply chain expertise to the next level? As an AVS Senior Strategic Supply Chain Manager, you will be at the forefront of strategic planning, execution, and optimization of Amazon's supply chain operations. In this influential role, you will lead high-impact projects and collaborate cross-functionally to drive business growth and deliver an exceptional customer experience. This position will work to continuously optimize operational metrics by working directly with a top tier Selling Partner (SP) and internal partner teams. The AVS Senior Strategic Supply Chain Manager serve as a key point of contact between Retail, Supply Chain, and Vendors and contribute to vendor-level operational strategy, annual negotiations, and opportunities to reduce cost and waste in the supply chain.Join our dynamic team and play a pivotal role in shaping Amazon's supply chain operations to deliver exceptional customer experiences and drive business growth. Apply now to be a part of our innovative and forward-thinking supply chain management team!The successful candidate must be highly organized, self-starting and possess strong data extraction and analytical capabilities. They must have proven successes in driving operational initiatives and demonstrate passion for the customer experience. They must be bold but thoughtful in their pursuit of results and thrive in a high energy environment where tactical and strategic activities are expected to be driven in parallel. Strong candidates will have hands-on operations or inventory management experience and knowledge in fundamental business principles. Candidates must demonstrate the ability to succeed in managing a large catalog selection efficiently, identifying problems/finding solutions, and building/improving processes. The ideal candidate is able to lead and influence both internal and external teams in an ambiguous environment while maintaining a customer-centric philosophy.Key job responsibilities - Identifying and delivering improvement opportunities around demand and production planning- Monitoring, analyzing and owning Vendor Key Performance Indicators such as: Out of Stock rate, Total Inbound lead time, confirmation rates, including presenting insights, themes and trends to Senior Leadership team.- Strategically analyzing production and delivery lead-times, while optimizing operational excellence inputs such as EDI adoption, PO confirmations, efficient receive processes, and inventory placement.- Spearheading initiatives to enhance cost structure and profitability, collaborating closely with partner teams to ensure successful execution. Basic Qualifications:- Knowledge of statistics or other analytical techniques- 6+ years of supply chain, forecasting, manufacturing, sourcing/procurement, or vendor management experience- Bachelor's degree or equivalent qualification in supply chain management, engineering, business management or other relevant field- Experience managing multiple projects in parallel through prioritization, planning, and task delegation- Experience building and maintaining relationships with business partners- 6+ years of proven track record of successfully leading and managing complex supply chain projects, preferably in a large-scale retail or e-commerce environment.- Strong analytical and problem-solving skills, with the ability to translate data insights into actionable supply chain strategies. Microsoft Excel and SQL preferred. Preferred Qualifications:- Experience with SQL- MBA, or Master's degree- 3+ years of negotiations and vendor management experience- Ability to problem solve creatively by adapting frameworks or existing best practicesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, LOS ANGELES - 121,200.00 - 163,900.00 USD annuallyUSA, CA, Los Angeles - 121,200.00 - 163,900.00 USD annuallyUSA, NY, NEW YORK - 133,300.00 - 185,000.00 USD annuallyUSA, NY, New York - 133,300.00 - 185,000.00 USD annuallyUSA, TX, AUSTIN - 121,200.00 - 163,900.00 USD annuallyUSA, TX, Austin - 121,200.00 - 163,900.00 USD annuallyUSA, VA, ARLINGTON - 121,200.00 - 163,900.00 USD annuallyUSA, VA, Arlington - 121,200.00 - 163,900.00 USD annuallyUSA, WA, SEATTLE - 121,200.00 - 163,900.00 USD annuallyUSA, WA, Seattle - 121,200.00 - 163,900.00 USD annually

Job DescriptionAMAZON Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.Amazon's Benefit Experience and Technology (BXT) organization supports the global workforce through benefits administration, vendor management, and operational reconciliation — ensuring employees across all regions receive accurate, timely benefits services.Key job responsibilities• Perform monthly reconciliation of benefits vendor invoices against employee enrollment data, contract terms, and payment records across global geographies• Validate invoice amounts, service periods, GL strings, and vendor details to ensure completeness and accuracy of vendor payments• Investigate and resolve variances, document root causes, and escalate to Benefit Managers and Finance for resolution• Support ad-hoc reconciliation requests from Benefits Managers and Payroll teams across multiple regions• Identify and flag system/reporting issues (e.g., data quality errors, incorrect report generation) and coordinate with upstream teams for resolution• Maintain reconciliation trackers, audit trails, and variance logs to support compliance and GRC controls• Collaborate with cross-functional teams including Finance, Accounts Payable, Benefits Managers, and Specialty Services• Support process standardization initiatives to improve operational efficiency and enable automation readiness• Communicate with vendors as needed for invoice clarifications and payment follow-upsA day in the life• Extracting invoice and payment data from internal systems (Creature, Gas Tank, Oracle) and reconciling against expected amounts• Investigating discrepancies between vendor invoices and employee enrollment records• Coordinating with Benefits Managers on ad-hoc reconciliation requests for specific countries• Documenting variances and preparing escalation summaries for unresolved items• Supporting the team in identifying process improvement opportunities and standardizing reconciliation workflows• Communicating with vendors for missing invoices, rejected invoice follow-ups, and payment confirmations Basic Qualifications:- 4+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience- Experience using Microsoft Excel for data analysis, formulae, and data visualization- Experience in stakeholder and communication management- experience with contracting support across multiple vendors Preferred Qualifications:- Experience using Oracle, or experience in accounts receivable or account payable- Benefit administration experience especially LATAM region- Familiarity with GRC controls and compliance documentationOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.