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    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Job Descriptionテクニカルサポートチームのメンバーとして、高い技術力を発揮し、プラットフォームにて生じる複雑な問題の解決をしていただきます。また、カスタマーサポートのスペシャリストとして、お客様が技術的チャレンジを乗り越えるお手伝いをし、お客様を成功に導きます。 ハンズオンによるトラブルシューティングや機能に関する説明、ベストプラクティスの案内を行い、開発部門とも連携しながら、お客様を深刻かつタイムクリティカルな状況から救出します。 サポートエンジニアは標準のプロセスに従い、お客様に最高の体験を提供します。また、お客様の投資に見合う価値を感じていただく上で大変重要な役割を担います。 Role Responsibilities: お客様の問題を解決に導く - トラブルシュート、社内コミュニケーション、お客様への定期的な状況報告 サードパーティのAPIや他社製品とのシステム連携において発生した問題のトラブルシュート 製品機能に関する専門知識の習得と維持向上 エスカレーションや製品ロードマップ変更、新機能等に関する社内調整および他部門との連携 機能の説明ならびに導入のベストプラクティスの提供 ナレッジベース記事の執筆と開発者コミュニティへの貢献 高いレベルの分析、調査、ならびに問題解決 お客様の期待値を正しく設定し、お客様の体験を良いものにし、お客様の満足度を最大化する トレーニングへの積極的な参加 問題の調査、記録、優先順位付け、社内ツールやエスカレーションチームの活用、進行の速い環境での時間の有効活用 優先順位が日々変化する状況下での着実なマルチタスク 周囲のメンバーと積極的に助け合い、チームとしてのパフォーマンスを最大化する Role Requirements: 日本語: 流暢な会話および読み書き 英語: ドキュメントの読解、トレーニングの理解、チャットやメールでの社内コミュニケーション 豊富な分析、調査、問題解決の能力と経験 問題の優先順位付けと効果的なエスカレーションの経験 オブジェクト指向言語の理解 RESTやSOAPなどウェブベースサービスの理解、WSDLの解釈、生成、並びに利用 インターネット技術のトラブルシューティング (HTTP, firewalls, web servers, proxy serversなど) 勤務時間はビジネス要件に応じて変わる場合があります。時間外のサービス提供のためオンコールシフトに参加いただく可能性があります。 Preferred Requirements: 3年以上のテクニカルサポート経験(クラウドやコマースの経験は尚可) 当職と同等の業務経験 HTTP, HTML, CSS, JavaScript, XML, JSONSの理解と、Java, .NET, または PHPのいずれかでの3年以上のウェブまたはAPIアプリケーションの開発経験 AJAXウェブアプリケーションのトラブルシュート経験とブラウザの互換性に関する問題の対応経験 Windows環境でのデスクトップアプリケーションの開発またはサポートの経験 2年以上の開発経験 RDBMSおよびSQLの知識と経験 ログの分析やデバッグの経験 マルチテナント、グリッド、パラレル、または分散コンピューティングアーキテクチャーの知識 クラウドベースソリューションの経験(Amazon AWS、Microsoft Azure等) Linux / UnixベースOSの経験 Salesforce CRMの経験 As a member of the Support team, you will demonstrate sophisticated technical expertise to resolve complex platform-related issues affecting customers. As a Customer Support specialist, you will enable customer success by helping our customers to overcome crippling technical challenges. You will provide hands-on troubleshooting, feature explanation, and best practice guidance to the broader Technical Support team to assist customers during critical and time-sensitive situations while partnering with development teams. The Support Engineer will follow standard support practices and procedures while providing an excellent customer experience. You will play a meaningful role in helping customers to realize the value of their software investment. Role Responsibilities: Take ownership of customer issues through to resolution - including troubleshooting, internal communication and providing significant feedback on a regular basis. Assist with troubleshooting integrations involving third-party APIs and implementation of other products. Developing and maintaining technical expertise in assigned areas of product functionality. Liaise and work closely with the internal teams on escalated technical issues and product roadmap changes/new features. Provide feature explanation and implementation best practices. Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community. Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise. Handling customer expectations and the customer experience to maximize customer satisfaction. Actively maintaining and participating in job-related training activities. Demonstrating the ability to research, document, and prioritize customer issues, demonstrating internal tools and escalation teams as necessary, as well as prioritizing and handling time effectively in a fast-paced environment. Prioritizing and multitasking among rapidly changing tasks Actively help team members and maximize performance as a team Role Requirements: Japanese: Excellent written and verbal communication skills English: Ability to understand documents and trainings, internal communication over chat and email Validated analysis, troubleshooting and problem solving skills. Ability to effectively prioritize and escalate customer issues. Good background and solid understanding of object-oriented concepts and languages. Solid understanding of REST and SOAP web-based services, with a working knowledge of WSDL interpretation, generation, and consumption. Experience troubleshooting Internet technologies: HTTP, firewalls, web servers, proxy servers, etc. Work hours can change depending on Business requirements. On-call duties may be required for after-hours or weekends. Preferred Requirements: 3+ years of prior experience providing customer-facing Technical Support (cloud-based and commerce products preferred), a help desk environment. Degree or Relevant Work Experience 3+ years building web-based or API applications with a solid understanding of HTTP, HTML, CSS, JavaScript, XML, JSONS and at least one programming language, such as Java, .NET, or PHP. Strong AJAX web application troubleshooting experience and knowledge of browser compatibility issues. Experience in Development or Support of Windows based desktop applications. 2+ years engineering/programming work experience. Knowledge of database concepts and data management (RDBMS) and SQL. Proficient with analyzing log files and standard debugging concepts. Knowledge of multi-tenant, grid, parallel, or distributed computing architectures. Experience in Cloud Based Solutions (ie Amazon AWS or Microsoft Azure etc). Experience in Linux / Unix based Operating Systems. Previous experience with Salesforce CRM and its technologies. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.
  1. Salesforce

    Customer Success Manager

    • Full Time
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    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.We are currently looking for a versatile Customer Success Manager with expertise in to join our team. In this role, you will act as an extension of our customer's workforce, offering guidance and advice to ensure they receive a significant return on investment with Salesforce's Data Cloud product. As a CSM, you will be responsible for identifying and addressing both technical and business concerns and requests, aligning them with customer priorities, projects, and problems. You will bring senior-level expertise and will be responsible for coordinating all deliverables the customer is entitled to, including overseeing the day-to-day customer experience from onboarding through Signature contract renewal and expansion. As the main point of contact for the account's success, you will work closely with Product Management, Sales, Technical Support, and Engineering to lead the customer relationship.Responsibilities:Customer Success Advocacy: Act as the primary point of contact, leveraging deep industry, product, and technical knowledge to guide them to achieve business objectives through Data cloud utilization.Stakeholder Alignment: Develop and nurture strong relationships at key stakeholder levels, aligning with customer needs across various market segments, sizes, and solution complexities.Strategic Guidance: Assess customer goals and capabilities, offer recommendations for DC ecosystem health, performance optimization, and achieving business and technology objectives.Business Value Delivery: Cultivate executive-level relationships within customer IT and business leadership, solidifying partnership commitments and driving innovation aligned with customers' business challenges and growth potential.Adoption Path & Enablement: Contribute to Data cloud knowledge, community, and training resources, comprehensive adoption plans showcasing current and future states, enabling the customer through an underlying roadmap.Technical Expertise Application: Apply Data Cloud product knowledge to address technical concerns, ensure acceptable resolutions, and align platform features with customer priorities and roadmaps.Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunitiesEvolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs.Preferred Skills:Experienced professional with 8+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture. Demonstrating expertise in Data Cloud or a specific line of business (LoB).Strong consulting skills and validated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.Familiarity with Salesforce product and platform features, governance principles, methodologies, and enterprise architecture.Excellent communication skills to articulate technical issues to diverse audiences.Ability to prioritize customer needs, take ownership, and drive resolutions.Experience with databases, SQL, Windows/Linux Server, and security infrastructureDiligent. Nothing gets overlooked.Required Skills:Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)This position will require you to work from your local Salesforce/Tableau office 2 to 3 days a weekAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.
    • Full Time
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    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. At Salesforce we are continuing our own Digital Transformation to accelerate our growth and deliver exceptional service to our customers. A key pillar of this transformation is scaling the deployment, configuration, and management of our global analytics platforms to measure and generate insights on Salesforce prospect and customer behaviours. We’re looking for a Senior / Lead Engineers to support the strategy and management of Salesforce’s global analytics platforms across clouds and regions. This person will have experience in digital analytics and in the global deployment of systems such as Google Analytics 360 and GA4 across multiple regions and business units. This person will support our efforts to create consistency, quality, and value of our digital analytics data at Salesforce. This includes relationships with a global team of digital analysts and engineers. The right candidate brings deep business understanding on the value of digital analytics data along with the technical expertise required to support a world class implementation of digital analytics platforms. including data layer design and implementation, tag management, custom dimensions and variables, events, goals, content and traffic classifications, and similar aspects of digital analytics expertise. This candidate has experience translating desired business insight outcomes from marketing and customer teams into actionable deployment plans and system design. Responsibilities: Continue to enhance Salesforce’s instance of Google Analytics 360 / GA4, Google Tag Manager Work within the Digital Analytics Platform team to deploy and manage updates to the digital data layer and analytics code live on Salesforce web properties. Configure the digital analytics platform to meet the needs of key internal customers such as such as Analytics Reporting Team, Cloud Teams, Field Teams, Paid Media, and Product Marketing Participate in a team culture of critical thinking, creativity, innovation, experimentation, diversity, and inclusivity that aligns with Salesforce core values Constantly learn, have a clear pulse on innovation across the enterprise SaaS, data science, customer data, and analytics communities. Required Skills BA or Master’s in Technology (computer science, computer engineering, economics, applied math, statistics, engineering or other quantitative field) or equivalent work experience. Min 5-10+ years for Senior / SMTS role & Min 10-15+ years of experience for Lead / LMTS role, in global analytics platforms such as Google Analytics 360 / GA4. Must have practical, hands on knowledge and ability to design and manage a world class implementation of these platforms 2-5+ years experience working with global analytics platforms at Fortune 500 companies. Must have experience working with global analytics suites across multiple countries, regions, and business units with a high volume of customer traffic per month (10s of millions+). Broad understanding of digital marketing and the role of digital analytics platforms in evaluating the performance of campaigns, events, paid media, e-commerce, social media, etc. Data manipulation skills, with experience in BigQuery / SQL. Have the ability to closely partner with data engineers and architects. Understanding of governmental privacy regulations on the collection and use of customer data (such as GDPR and CCPA) and how this impacts digital data collection. Experience with OneTrust a plus. Good communicator in written and verbal form with the ability to work well with other technical teams. Problem solver who simplifies problems to their core elements and finds creative solutions. Get-it-done mindset with strong bias towards action. Advanced Salesforce product knowledge a plus B2B customer data experience a plus Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.
  2. Salesforce

    Named Account Executive 9

    • Full Time
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    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. We're called Trailblazers for a reasonHere at Salesforce, we're innovators and lifelong learners. Together, we chart new paths, drive customer success, develop AI-first technology, and build a better world. If you’re ready to progress and perform, create and collaborate, motivate and innovate, and accelerate and celebrate your career — well, you’re in the right place. Your Impact We are looking for an experienced Enterprise Account Manager to join our Core Enterprise sales team in London, to lead engagements with our key enterprise customer accounts within the Retail, Transport, Travel, Media, Communications or Healthcare & Life Sciences sector. Desired Experience Proven track record of selling enterprise software solutions at a strategic-GAM/C-suite level, ideally business applications gained within a major software vendor Successful history of net direct new business sales, upsell, and cross-sell with the ability to prove consistent delivery against targets Demonstrable track record of sales over achievement with large enterprise visible accounts with 2M+ ACV quota attainment You will have a point of view of industry trends and be able to build a narrative of digital transformation within the Utilities space. Experience of managing accounts and closing business in regulated industries Across all sales teams, we look for the following attributes: Consultative selling experience | Solution Selling Ability | Prospecting Skills | Strong Discovery Skills | Can articulate ROI | Objection Handling Skills | Coachable | Strong business acumen | Planning and Closing Skills | Strong Communication Skills | Executive presence | Can collaborate and influence in a “win as a team” environment | Resourceful | Has a drive for results | Is a trusted advisor to customers and colleagues Diversity & Inclusion: Equality is a core tenet of how we run our business, and we believe equality and diversity make us a better company and community. We respect and value employees from every background, and we thrive as a result. Our Benefits. Get Taken Care Of: When you join Salesforce, you join a global family ,and we take care of each other. Our incredible benefits protect and improve the lives of our employees and their families - check out our benefits site. They enhance everyday wellbeing, help you save for now and later, encourage you to take time off work, and provide amazing discounts. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.
  3. Salesforce

    Development Architect

    • Full Time
    • 0
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    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. デベロップメントアーキテクト(VA)は、カスタマーサクセス部門のプロフェッショナルサービスチームに所属し、戦略的なお客様企業のSalesforceを活用したデジタルトランスフォーメーションを支援・推進する設計・開発に特化したコンサルタントです。 具体的には、下記タスクを遂行します。 プライムコントラクターとしてSalesforce導入プロジェクトにおいて、要件を理解し適切な設計および開発、テストを実施し高い生産性で、高い拡張性、保守性を有する開発物を作成する最新のツールを活用し専門的な知識をもとに品質とスピードを両立したCI/CDの仕組みを構成、提供する Role details 期待される責務信頼されるアドバイザーとしてお客様の成功にフォーカスし、お客様の戦略を理解した上でプロジェクトに参加し高生産性、高品質、高保守性を有するプログラム、ドキュメント、開発・実行環境構築を推進するSalesforceが提供するノーコード、ローコード、プロコードを理解し、顧客要件や制約も理解した上で、適切な要素技術を選択し開発するアプリケーションレベルのアーキテクチャを設計し、開発・テストを実施するプロトタイプ構築・技術検証を実施する顧客要件とBestPraciteceやReferenceを十分理解したうえで詳細ソリューションをデザインし、実装および単体テストを実施する開発ガイド・規約といった開発標準を作成し、展開する開発・運用プロセスを管理・効率化するCI/CDの構成や構築を行うお客様や他のSalesforce Architectおよびビジネスパートナーとコミニケーションを密接に行い、信頼の獲得および期待値の管理を遂行するSalesforceエキスパートとして認定資格取得および新しいプロダクトや技術、開発手法を継続的に学習するSaleforceがグローバルで保有するベストプラクティス・ナレッジ・メソドロジーを学び、活用し、かつ自己の経験に基づいたナレッジの蓄積へ貢献するグローバルの製品開発チームやアーキテクトと協力しお客様の課題解決を遂行する社内外で情報発信を行い、パートナーエコシステムやTrailbrazerコミュニティの拡大へ貢献するチームメンバーのメンタリング、支援、育成を行う(シニアメンバー) 成長機会VAは戦略的なお客様の複雑で難易度の高いプロジェクトに対して高い設計力、開発力を活かし、高生産性と高品質および拡張性を持つ開発成果物を提供することで、お客様のビジネスおよびデジタルトランスフォーメーションを成功に導けるようになるVAは業務の遂行時にグローバルの知見・ナレッジに容易にアクセスすることが可能であり、製品開発チームやトップレベルのSalesforceアーキテクトの同僚と協働することで、一流のSalesforceおよびクラウドアーキテクトとして成長することができる必要に応じてSalesforce外部のオンプレミスシステムやクラウドサービス(IaaS, PaaS, SaaS, IDaaS等)とのシステムとも連携する責務を持つため、Salesforce以外のテクニカルスキルを十分に活用することができ、オープンでベンダーに依存しない最新のテクノロジー・標準仕様やクラウドアーキテクチャについても習得することができる Basic Requirements スキルおよび経験に応じたポジション(職位)での採用を予定しています。 知識・遂行能力複雑なアプリケーションを適切な思考で設計から開発、テストまで実施できる顧客環境や制約を理解し、開発体制・CI/CDの手法やプロセスを決定し導入できる設計やプログラミングにおける方法論に関する知識があり、それらを実務で活用できる日本語、英語に関わらず必要な情報を短時間で理解し、業務に活用できる他人が理解しやすいドキュメントやソースコードが作成できる1人のプロフェッショナルなArchitectとして責任感とオーナーシップを持って複雑な案件でも仕事が遂行できる他メンバーと協調しチームで仕事ができる新しい技術や製品を学習する能力、強い探究心を有している想定される経験・思考システム開発プロジェクトに参加し、アプリケーションを適切な思考で設計から開発、テストを実施した経験がある(経験年数3年〜)ウォーターフォール型またはアジャイル型の方法論を用いた設計・開発プロジェクトへの参加経験がある(複数プロジェクトへの参加経験)アプリケーション開発リーダーとしてリーダーシップを発揮しチームを成功に導いた経験がある難しいトラブルに直面した場合にも諦めず解決策、回避策を見つけ出し、解決した経験がある常に、より生産性、保守性を高めるための手法を学び、実践に役立ててきた経験がある自身の設計・開発したプログラムについて振り返り、課題と改善点を見つけようと試みている基本知識システム開発およびプロジェクト管理の方法論一般的なWebアプリケーション開発(言語は問わない)およびデータモデリング社内およびお客様向けに目的に合ったドキュメントの作成、および相手が理解できるプレゼンテーションの実施社内メンバーおよびお客様との円滑なコミュニケーションミーティングのファシリテーション、リード論理的思考、課題解決などコンサルティング方法論設計、開発のベストプラクティスやリファレンスの理解クラウドサービスの設定・動作検証を自らがクイックに行えるハンズオンスキル Preferred Requirements エンタープライズ規模の開発プロジェクトの経験を有するシステムレベルのアーキテクチャの設計、構築スキルや経験を有するインテグレーション、シングルサインオン、大量データ処理、モバイル開発、アジャイル開発プロセス、DevOps等の専門的な知識CXOなどのエグゼクティブクラスや部長クラス、また担当者など、それぞれの相手に合わせた柔軟なコミュニケーション能力、リエゾンとしての調整能力Salesforceの各種クラウドソリューションやCRMに関する知識・経験Webフロントエンド開発経験(特にAngular, React, Vue.jsなどSPA)英語をネイティブ言語とするメンバーやお客様とのコミュニケーション大規模プロジェクトのマネジメント経験AIを用いた開発経験 Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.
    • Full Time
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    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Product Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Responsibilities As a Product Manager for AIOps Copilot, you will lead the charge in developing our advanced LLM-based coding assistant Learn customer pain points, understand fast moving competitive landscape and drive a roadmap to successful delivery. You will work at the intersection of GenAI and user experience design, collaborating with a multidisciplinary team of engineers, data scientists, marketers, and sales professionals to create innovative, user-centric solutions Work on long-term product vision, feature definition, pricing, customer enablement, marketing and drive customer adoption Work in a fast-paced, rapidly evolving environment with fast delivery time, rapid iteration, and data-driven decision-making Work closely with the Product Owners (each PO runs a scrum team of 4-5) for release planning, sprint reviews and delivery. Skills Required Overall 8+yrs experience, 4+ years product management experience at a software company Bachelor’s degree (technical disciplines preferred) Possess strong AI technology and application ability in the field of AI Ops Proven track record in Observability, Monitoring, APM domains is strongly preferred Demonstrated experience in distilling customer use cases, use data + insights in coming up with product roadmap, plan the roadmap across releases providing continuous value to customers Ability to bring customer focus and requirements via use cases and influence the product/service Ability to evangelize the product/service, improve adoption, define and track key success metrics Experience presenting to executive leadership and handling sensitive customer situations. Strong user experience/design sense, with a record of building great products. Ability to work with teams across multiple time zones (US, India and Singapore) Skills Preferred Experience with agile development methodologies like Scrum is a plus. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.
  4. Salesforce

    Digital Account Executive

    • Full Time
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    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. The Salesforce Digital Account Executive is a subject matter expert and trusted advisor who works with top France prospects and customers to evangelize our marketing and commerce platform solutions that deliver relevant, personalized journeys across channels and devices. We are seeking an experienced quota-carrying sales executive who can work both as part of a broader Account Team and as an Individual Contributor driving self-generated sales opportunities focused on the full Salesforce Marketing and Commerce technology stack. Responsibilities Be the subject matter expert when it comes to top French companies leveraging Salesforce Marketing solutions within their enterprise Educate the broader Account team you’ll work with on all Salesforce Marketing and Commerce technology capabilities Collaborate with the Account and Territory team to identify target accounts Create and drive revenue within a specified region and/or list of named accounts Generate business opportunities through networking, cold-calling, and prospecting into current Salesforce customers Own the sales cycle for the entire Salesforce Marketing and Commerce technology stack - including lead generation, deal strategy, pricing and packaging, and assistance with deal closure Meet and exceed all quarterly and annual sales quotas Drive brand awareness, campaigns, and lead generation via networking, associations, etc. Maintain accurate account and opportunity forecasting Ensure customer satisfaction and retention Requirements You have a passion for selling transformative enterprise software or technology solutions to C-level executives into accounts of more than 1000 employees. You have experience in software or technology sales, account management and enterprise software sales You have a point of view of industry trends and will be able to build a narrative of digital transformation. Digital Marketing sales experience and experience with relevant Marketing technology preferred Strong preference for prior experience with the full Salesforce Marketing Technology Stack - Salesforce Marketing Cloud, Pardot, Salesforce Commerce Cloud Proven track record of sales excellence working as an Individual Contributor and working in a team environment Be able to work independently and as part of a team in a fast-paced, rapidly changing environment in high-growth mode Professional presence and business acumen Experience selling at the "C" level – Chief Marketing Officer, Chief Digital Officer, Chief Development Officer, Chief Advancement Officer is a plus Ability to give high-level/overview product demonstrations and be considered the product expert in the sales cycle. Work collaboratively with the solution engineering team to create compelling demonstration scenarios Our investment in you Competitive compensation package and employee stock purchasing plan Ramp-up schedule including training boot camp and world-class sales and product enablement and training Career advancement in a fast-paced and rapidly growing organization, mobility within the firm, leadership development programs Benefits We want to be the industry leader in taking care of our employees in the best and most inclusive way possible. Here are some of our top benefits: 25 Days of Paid Time Off and 56 hours for Volunteering Time Off per year Wellbeing and education reimbursement Employer pension contributions and insurance Parental and family care leave And much more! Check out our website. One of Salesforce's core values is Equality. Salesforce believes in equal opportunity employment for everyone. Salesforce also promotes and respects work-life balance, because we believe that enhancing individual and professional growth is key to global success Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.
    • Full Time
    • 0
    • 0
    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. What you’ll be doing... As a Renewals Manager for Tableau North EMEA, you will be responsible for promoting adoption and customer retention for a specific book of accounts. You will remove barriers to customer retention and collaborate with the broader account team to deliver a high-value customer experience at the time of renewal. You will interact and establish links with customers to ensure they are aware of and using the resources Tableau has to offer, with the primary objective of collecting renewal revenue on time. High customer happiness will help you attain a high renewal rate. You will be in a quota-based role and responsible for driving the subscription renewal revenue and renewal rate for an assigned territory. You will need to be flexible, diligent and have excellent attention to outstanding customer service. Some of the things you’ll be doing include ... Renewal revenue quota: Responsibility for Tableau subscription renewal contracts, revenue, and renewal rates for an assigned territory.Strategic Sales: This sales role involves all sizes of customer and deal that you will be asked to complete.Pipeline management: Tightly manage the renewal sales cycle including selling against cancellations, assisting customers through the sales cycle, and updating the CRM system according to detailed processes.Increase the renewal rate: Ensuring high renewal rates and can speak to the value Tableau will bring to organisations by understanding strong product positioning and pipeline leadership skills. Collaboration across the organisation to develop strategies, retain existing client base and improve revenue growth.Forecasting: Awareness and accuracy of pipeline; comfortable with accurately maintaining a forecast of all renewals within an assigned territory.Contract term length: This individual will be responsible for driving customers to sign up for multi-year deals and helping sign customers up to our auto-renewal program.Quoting and Pricing: Create, adjust and finalise quotes to ensure pricing, products and customer details are correct. Rectify pricing inaccuracies in the pipeline and ensure correct quotes are attached to opportunities, with a focus on consolidating renewals to a single transactionLicense Management: Take customers through our login based licensing management process, help customers to find keys and use the customer portal.Order Management: Ensure inbound customer purchase documents are correct and can be processed by the team. Who you are… Native or fluent in both German and English languageProven experience in renewals, account management, sales and/or customer success experience is required. Previous software and/or technology experience is preferred.Sales Skill. Impeccable eye for business and a strong analytical attitude.Excellent Communicator. Strong communication skills; with the ability to provide excellent customer service at all time, and an ability to optimally communicate Tableau’s value. A True Standout Colleague. You will need to work cross departmentally and be the voice of the customer. It is crucial you can lead others towards a common goal, strategize with account managers, and build strong relationships with champions in accounts to ensure the adoption and success of Tableau within the organisationProblem Solver. Able to clearly identify a problem, propose a solution, and resolve customers' issues.Determination. Willing to focus and commit with a strong work ethic; self-motivation and resourcefulness.People Person. You have strong interpersonal skills and an ability to maintain strong effective relationships with both customers and colleagues. What we offer… When you join Tableau, you join a global family, and we take care of each other. Our incredible benefits protect and improve the lives of our employees and their families. They enhance every day well being, help you save for now and later, encourage you to take time off work, and provide amazing discounts. *LI-Y Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.
  5. Salesforce

    Manager, ECS Tableau Sales

    • Full Time
    • 0
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    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” seven years in a row and #1 on the FORTUNE ‘100 Best Companies to Work For®’ List. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world. Sales Leadership Our sales leaders, are responsible for driving growth and managing a team of professionals focused on a specific segment. Their teams sell across multiple verticals/industries, i.e. Financial Services, Healthcare Life Sciences, Manufacturing, Retail & Consumer Goods, Public Sector. Their teams (varying from 5-12 team members) may sell the entire Salesforce platform, or specialize in selling a specific Cloud solution, i.e. Service Cloud, Marketing Cloud, Commerce Cloud, Platform, Tableau. What you'll be doing as an ECS Sales Manager...... In this role of First Line Sales Manager you will be managing and developing a team of Sales Executives and responsible for driving sales growth for the Tableau products in transactions under $50k. You will participate and lead in client and prospect meetings as well as work cross-functionally with stakeholders and corporate resources as required. You will be responsible for ongoing mentoring and development of the sales team which includes recruiting, hiring and training new team members on sales process. The team is comprised of both local and virtual contributors and requires strong management skills to drive alignment and accountability. In this role you will report on sales activity and forecast to senior sales management. You will be responsible for setting and executing Salesforce’s sales strategy across the key markets in LATAM ( Brazil, Mexico and Growth). You will assume leadership of a growing sales organization and will plan and manage at both the strategic and operational cadences. Strong operational skills are key. Your Impact The team you lead here at Salesforce will directly impact the growth of our overall organization. You will align with the Tableau leadership to drive complex, strategic transactions and grow the business. You will be masterful in client engagement and impact how your customers do business in an ever-changing environment. You will coach your team to develop in their careers, drive operational excellence, teamwork distinguished by its' supportive and inclusive culture, and inspire your team to do the best work of their life. Your Qualifications Depending on the segment, the years of experience and skillset needed to be successful will vary from 2-8+ yrs of sales leadership experience managing a team of five or more quota carrying sales people. In addition, a bachelor's degree is strongly preferred. Across all Sales Leaders, we are looking for the following attributes: Strong leadership capabilities Experience in sales coaching and mentoring Ability to operate effectively in a fast-paced, team environment Has a strong drive for results Strong engagement and communication skills Consultative selling experience Can collaborate and influence in a “win as a team” environment Resourceful Is a trusted advisor to the customers and colleagues Strong business acumen Prior experience working within the Software/Infrastructure/Platform (SaaS, IaaS, PaaS) space Our investment in you World class enablement and on-demand training - check out Trailhead.com for a sneak peek! Sandler Sales Training Week-long product bootcamp Fast Ramp mentorship program Weekly 1:1 coaching with your leadership Clear path to promotion with accelerated leadership development programs Exposure to executive thought leaders with a passion for living our values Volunteer Opportunities: Have you heard of our 1:1:1 model, focused on giving back to the community? The successes in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World’s Most Innovative Companies, according to Forbes, we are #1 in PEOPLE's Top 50 Companies that Care, and are on on Fortune’s Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal year 2019. We have a public-facing website that explains our various benefits for: Health Benefits Financial Benefits and perks Time off & leave policies Parental benefits Perks and discounts Visit https://www.getsalesforcebenefits.com/en for the full breakdown! Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.
    • Full Time
    • 0
    • 0
    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Job Details: The Technical Architect will support the full implementation lifecycle, from scoping to deployment in an evolving ecosystem consisting of clients and partners. The Technical Architect will be responsible for successfully solutioning the enterprise application E2E, designing and building the Salesforce Industry-specific Energy & Utilities industry solutions. Responsibilities:Lead a team of developers focused on driving optimized solutions for our clients leveraging Salesforce Energy & Utilities CloudLead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.Expertise in User Journey preparations, User Story reviews, Data Modeling, Apex Design Patterns, LWC, and other modern UI techniques.Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, and establish a program architectural roadmap.Lead the integration efforts with external systems, ensuring seamless data flow, API integrations, and interoperability across various systems and applications.Design and implement the Energy and Utilities Cloud to optimize business processes, enhance customer experiences, and drive digital transformation for our customers within the energy and utilities industry.Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholdersGuide our customers, partners, and implementation teams on executing digital transformation with the Salesforce platform using Salesforce Industries.Establish trust with the customer’s leadership, promoting and/or implementing standard processes with SFI and SalesforceHighlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completionQualifications:10+ years of experience in developing technology solutions.3+ years of experience in handling client-facing projects in positions of increasing responsibility in the context of systems development and related business consulting.Salesforce certifications such as Salesforce OmniStudio Developer, Industries CPQ Developer, Salesforce Certified Platform Developer II, or Salesforce Certified Technical Architect are highly desirable.Expertise in OmniStudio, Apex, Triggers, Lightning Components, Salesforce APIs, and other relevant technologies within the Salesforce ecosystem.Experience as a Salesforce Architect, preferably with a strong focus on implementing Energy and Utilities Cloud for electricity, gas, and water industry applications.Understanding the energy and utilities industry processes, including customer data management, billing, metering, demand response, and regulatory compliance.Desirable: Knowledge of Energy & Utilities Cloud Data Model and Energy & Utilities Quoting, Ordering, and Contracting FoundationsIntegration Architecture (Must have)Platform Security (Must have)Identity and Access Management / Integration SecuritySharing and Visibility (Must have)Data Architecture and Management (Must have)Architectural Design PatternsApex Design Patterns (Must Have) Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.
    • Full Time
    • 0
    • 0
    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & Communications Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. The Einstein Product Marketing team is looking for a motivated, self-starting, and team-oriented Events Sr. Analyst to join us as we focus on product marketing strategy and execution for Salesforce's artificial intelligence products. At Salesforce, our product marketers craft inspirational stories and deliver ground-breaking product demos to people around the world. We develop product messaging and positioning, go-to-market programs, campaigns, events, and sales enablement. Our success is defined by our ability to deliver relevant content that creates trials, sales pipeline, and ultimately, new customers. The ideal candidate is a well-rounded events ace that’s excited about shaping and creating the customer journey across the Einstein event portfolio. This role requires strong project management skills to ensure cross-functional event alignment and execution while navigating the dynamic business landscape with agility and precision. Responsibilities:Develop and maintain a comprehensive calendar view of the Einstein event portfolio and project manage the implementation of its tactics Manage timeliness and accuracy of all event deliverables Work closely with the Einstein product marketing team and its cross-functional stakeholders to ensure a thoughtful end-to-end attendee journey across Einstein event experiences Work cross-functionally with internal business partners across Product Management, Field Marketing, Strategic Events, Customer Marketing, Campaigns, Creative, etc. Regularly align with international teams to understand regional field events and incorporate them into the overall event view Present regular event updates to the team as well as cross-functional leadership Collect and report event performance metrics on a regular basis Manage registration, staffing, and pre-planning for all onsite operations Collaborate with agency partners Travel onsite to run event execution Required Skills:2-3 years of successful event planning, budgeting, and event execution experience Basic onsite event management experience Strong communication skills, both written and verbal Highly organized and detail-oriented with exceptional project and time management skills Excellent interpersonal skills and ability to interact with cross-functional stakeholders and leadership Willing and able to work independently and in groups Ability to thrive in fast-paced environment with complex requirements, competing priorities, and last minute changes Adept at working on multiple projects at once, setting priorities, problem solving, improvising, and functioning as part of a team that often must perform under pressure Self-starter who can prioritize workload in a strict deadline-oriented environment Ability to manage up on tasks, communicate out to the team, and know when to ask for help Able to live with organizational ambiguity Ability to travel onsite both domestically and internationally if needed Preferred Skills:Experience in marketing, product marketing, industry marketing, corporate marketing, and/or content strategy Experience in Salesforce products and/or other SaaS and B2B technology platforms A natural collaborator Get-it-done confidence to pick up and lead new projects even in the face of ambiguity Ability to inspire optimism, fun, and the desire to always be learning Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.
  6. Salesforce

    Named Account Executive

    • Full Time
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    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Job Description Our Enterprise Account Executives engage with existing customers and new leads to sell the entire Salesforce Customer 360 platform. They build positive, trusted relationships with both key team members and c-suite decision makers within their patch, and become natural at helping customers realize value from their Salesforce investments. You will use your skills to develop opportunities, through both warm leads and whitespace prospecting. Responsibilities: Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts in France Develop and drive the overall long-term strategy for the account, aligned with customer business objectives Lead the end-to-end sales process through the engagement of appropriate resources such as Sales Engineers, Professional Services, Executives, Partners, etc. Territory identification and research to formalize a go-to-market strategy and create a qualified target account list within 30 days Share Salesforce value proposition for existing and/or new customers Drive growth within an existing assigned account Required Qualifications: Account Planning and Strategies: Establishes plans to achieve sales objectives by effectively identifying and qualifying opportunities Research and Discovery: Uncovers a prospect’s current processes, business challenges, and strategic goals based on customer use cases and value hypotheses Solutioning: Identifies compelling value propositions that address customer needs by demonstrating an understanding of technology solutions Communication: Fluency in French and English. Interacting with customers in a clear, concise, and timely manner using a variety of communication methods (writing, speech, presentation) and tools (whiteboarding, Google Slides, Zoom) Resource Application: Continuously runs toward results using the full capabilities of available resources and tools. Team Selling: Aligns with the full capacities of the account team and partners to support the deal and customer success Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.) Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.
    • Full Time
    • 0
    • 0
    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.We are currently looking for a versatile Customer Success Manager with expertise in to join our team. In this role, you will act as an extension of our customer's workforce, offering guidance and advice to ensure they receive a significant return on investment with Salesforce's Data Cloud product. As a CSM, you will be responsible for identifying and addressing both technical and business concerns and requests, aligning them with customer priorities, projects, and problems. You will bring senior-level expertise and will be responsible for coordinating all deliverables the customer is entitled to, including overseeing the day-to-day customer experience from onboarding through Signature contract renewal and expansion. As the main point of contact for the account's success, you will work closely with Product Management, Sales, Technical Support, and Engineering to lead the customer relationship.Responsibilities:Customer Success Advocacy: Act as the primary point of contact, leveraging deep industry, product, and technical knowledge to guide them to achieve business objectives through Data cloud utilization.Stakeholder Alignment: Develop and nurture strong relationships at key stakeholder levels, aligning with customer needs across various market segments, sizes, and solution complexities.Strategic Guidance: Assess customer goals and capabilities, offer recommendations for DC ecosystem health, performance optimization, and achieving business and technology objectives.Business Value Delivery: Cultivate executive-level relationships within customer IT and business leadership, solidifying partnership commitments and driving innovation aligned with customers' business challenges and growth potential.Adoption Path & Enablement: Contribute to Data cloud knowledge, community, and training resources, comprehensive adoption plans showcasing current and future states, enabling the customer through an underlying roadmap.Technical Expertise Application: Apply Data Cloud product knowledge to address technical concerns, ensure acceptable resolutions, and align platform features with customer priorities and roadmaps.Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunitiesEvolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs.Preferred Skills:Experienced professional with 8+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture. Demonstrating expertise in Data Cloud or a specific line of business (LoB).Strong consulting skills and validated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.Familiarity with Salesforce product and platform features, governance principles, methodologies, and enterprise architecture.Excellent communication skills to articulate technical issues to diverse audiences.Ability to prioritize customer needs, take ownership, and drive resolutions.Experience with databases, SQL, Windows/Linux Server, and security infrastructureDiligent. Nothing gets overlooked.Required Skills:Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)This position will require you to work from your local Salesforce/Tableau office 2 to 3 days a weekAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.
    • Full Time
    • 0
    • 0
    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & Communications Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. At Salesforce, our Product Marketers craft inspirational stories and deliver groundbreaking product demos to people around the world. We develop product messaging and positioning, go-to-market programs, campaigns, events, and sales enablement. Our success is defined by our ability to deliver relevant content that creates trials, sales pipeline, and ultimately, new customers. Role Description: We are looking for a self-starting, team-orientated, and passionate Associate Product Marketing Manager to join our team focused on GTM strategy and execution. You will be a product and marketing expert, translating the needs of customers and sellers across marketing, sales enablement, product, and field teams. You will own a wide variety of initiatives that support pipeline generation and help drive deals to close. The ideal candidate will have a passion for navigating ambiguity, driving clarity, and influencing strategy. ResponsibilitiesBe the product Go-To-Market expert for stakeholders across product, marketing, and distribution for the specific product line that you represent Develop succinct and effective sales training materials (demos, training, FAQs, etc.), making it easy for non-technical sales to understand our complete suite technology. Align to named global distribution leaders to drive marketing and sales alignment, sales programs, and pipeline generation Define and build repeatable demos, sales plays, competitive programs, and create high-quality content, while aligning to supporting marketing campaigns Own key sales communications and updates Create, recruit, and produce content for Salesforce events such as World Tours, Dreamforce, webinars, and 3rd party events Required Skills: 3 years of Product Marketing, Solution Engineering, Sales, or Go-To-Market background Expertise in Salesforce products and/or other SaaS and B2B technology platforms Hands-on experience building a range of marketing assets, including compelling sales plays and enablement materials, succinct slide pitch-decks, demo videos, and event/webinar content. Ability to use data and analytics to drive decision-making as well as a consistent track record of setting and delivering against measurable marketing metrics. Outstanding organizational skills to define and balance multiple projects with tight deadlines effectively within a dynamic environment. Ability to establish good working relationships with cross-functional teams and align with global stakeholders Strong collaboration skills with a willingness to drive hands-on tactical execution Strong communication skills, both written and verbal Confidently deliver presentations to audiences of all sizes Ability to confidently pick up and lead new projects even in the face of ambiguity Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.) Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all. For Colorado-based roles, the base salary hiring range for this position is $91,000 to $125,200.For Washington-based roles, the base salary hiring range for this position is $100,100 to $137,600. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
    • Full Time
    • 0
    • 0
    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & Communications Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. At Salesforce, our Product Marketers craft inspirational stories and deliver groundbreaking product demos to people around the world. We develop product messaging and positioning, campaigns, go-to-market programs, sales plays, events, and sales enablement. Our success is defined by our ability to deliver relevant content that creates interest, sales pipeline, and ultimately, new customers. Role Description: We are looking for a self-starting, team-orientated, and passionate Product Marketing Manager to join our team focused on GTM strategy and execution. You will be a product and marketing expert, translating the needs of customers and sellers across marketing, sales enablement, product, and field teams. You will own a wide variety of initiatives that support pipeline generation and help drive deals to close. The ideal candidate will have a passion for navigating ambiguity, driving clarity, and influencing strategy. ResponsibilitiesBe the product Go-To-Market expert for stakeholders across product, marketing, and distribution for the specific product line that you represent Develop succinct and effective sales training materials (demos, training, FAQs, etc.), making it easy for non-technical sales to understand our complete suite technology. Align to named global distribution leaders to drive marketing and sales alignment, sales programs, and pipeline generation Define and build repeatable demos, sales plays, competitive programs, and create high-quality content, while aligning to supporting marketing campaigns Own key sales communications and updates Create, recruit, and produce content for Salesforce events such as World Tours, Dreamforce, webinars, and 3rd party events Required Skills: 5 years of Product Marketing, Solution Engineering, Sales, or Go-To-Market background Expertise in Salesforce products and/or other SaaS and B2B technology platforms Hands-on experience building a range of marketing assets, including compelling sales plays and enablement materials, succinct slide pitch-decks, demo videos, and event/webinar content. Ability to use data and analytics to drive decision-making as well as a consistent track record of setting and delivering against measurable marketing metrics. Outstanding organizational skills to define and balance multiple projects with tight deadlines effectively within a dynamic environment. Ability to establish good working relationships with cross-functional teams and align with global stakeholders Strong collaboration skills with a willingness to drive hands-on tactical execution Strong communication skills, both written and verbal Confidently deliver presentations to audiences of all sizes Ability to confidently pick up and lead new projects even in the face of ambiguity Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.) Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all. For Colorado-based roles, the base salary hiring range for this position is $110,600 to $152,200.For Washington-based roles, the base salary hiring range for this position is $121,800 to $167,400. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
    • Full Time
    • 0
    • 0
    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Role Description Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact. We are looking for a highly motivated leader for our Global Delivery Center. As a Director of Professional Services, you will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers. Your Impact Lead teams made up of technical architects and developers and work with executive leadership Facilitate buy-in of proposed solutions from top management levels Work with cross-functional teams Manage virtual teams Project Management Provide thought leadership Formulate and deliver action plans for high profile strategic initiatives Develop innovative solutions to business issues Serve as a trusted advisor to the client Identify and lead internal critical initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform Workshop facilitation Minimum Requirements 15+ years’ enterprise architecture or consulting experience Strong application design skills combined with strong data, integration, and security architecture skills Multi-Cloud implementation experience 5-7 years leading and managing people Strong experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical) Strong client management skills Travel may be required and varies depending on the client requirements Advanced English skills Required Qualities TRUST: Trust's the company’s core values; shows integrity, transparency, and reliability Good team mate: Proficient at collaboration and working with members of a team COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence Preferred Requirements 4+ years’ experience managing full life-cycle Salesforce implementations Salesforce domain expertise Have CTA certification or are in the process of getting the CTA Strong understanding of SDLC methodologies (Agile, Scrum, etc) Executive Presence - being able to influence outcomes Preferred Qualities LEADERSHIP: Self-aware; proficient at building strong relationships Inspiring leader: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Note: By applying to the Technical Architect, Director posting, recruiters and hiring managers across the organization hiring for this role will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams. BENEFITS & PERKS Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more! World-class enablement and on-demand training with Trailhead.com Exposure to executive thought leaders and regular 1:1 coaching with leadership Volunteer opportunities and participation in our 1:1:1 model for giving back to the community For more details, visit https://www.salesforcebenefits.com/ In school, or graduated within the past 12 months? Please visit FutureForce for opportunities. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.
    • Full Time
    • 0
    • 0
    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Salesforce.com is looking for a Sales Programs Associate to join a growing Sales Programs team in Buenos Aires to cover the LATAM Sale Development & Business Development Business. The role will report to our LATAM Sales Programs Director, and the scope of coverage is our Sales Dev Dteam. The position will be based out of our Buenos Aires office. - 3+ years experience in a similar program role or business development, sales readiness, marketing, or sales, in a high tech environment. Combination of these is an advantage. - Proven track record in driving demand generation/campaigns / programs through and with the senior field sales organization. - Strong leadership, networking, relationship-building, communication, and influencing skills. - Must be able to network across the company and to build/manage cross-functional virtual teams. - Strong analytical and problem-solving skills and quantitative approach to solving problems. - Strong organizational ability, experience in planning, and managing a systematic approach to demand generation through sales teams. - Proactive, creative, and innovative thinker. Must be able to consistently generate new ideas for driving and supporting divisional priorities through Sales Programs. - Excellent verbal and written communication skills. - Self-motivated, organized, detail-oriented, and resourceful. - Highly collaborative style with strong influencing skills. - Flexibility and ability to adjust on the fly to new demands; a sense of urgency. - Assertiveness, directness, and a “company first” mentality. - Proficiency in PowerPoint and Excel required, Salesforce.com experience an advantage. - English proficiency is a requirement, Portuguese languages a plus. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.
  7. Salesforce

    Customer Success Manager

    • Full Time
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    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. We are currently looking for a versatile Customer Success Manager with expertise in Saklesforce to join our team. In this role, you will act as an extension of our customer's workforce, offering guidance and advice to ensure they receive a significant return on investment with Salesforce. As a CSM, you will be responsible for identifying and addressing both technical and business concerns and requests, aligning them with customer priorities, projects, and problems. You will bring senior-level expertise and will be responsible for coordinating all deliverables the customer is entitled to, including overseeing the day-to-day customer experience from onboarding through Signature contract renewal and expansion. As the main point of contact for the account's success, you will work closely with Product Management, Sales, Technical Support, and Engineering to lead the customer relationship. Responsibilities: Customer Success Advocacy: Act as the primary point of contact, leveraging deep industry, product, and technical knowledge to guide them to achieve business objectives Stakeholder Alignment: Develop and nurture strong relationships at key stakeholder levels, aligning with customer needs across various market segments, sizes, and solution complexities. Strategic Guidance: Assess customer goals and capabilities, offer recommendations for ecosystem health, performance optimization, and achieving business and technology objectives. Business Value Delivery: Cultivate executive-level relationships within customer IT and business leadership, solidifying partnership commitments and driving innovation aligned with customers' business challenges and growth potential. Adoption Path & Enablement: Contribute to SF knowledge, community, and training resources, comprehensive adoption plans showcasing current and future states, enabling the customer through an underlying roadmap. Technical Expertise Application: Apply SF / tech product knowledge to address technical concerns, ensure acceptable resolutions, and align platform features with customer priorities and roadmaps. Proactive Support & Enhancement: Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities Evolution of Roles: Anticipate and adapt to role changes per evolving Salesforce needs. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Familiarity with Salesforce product and platform features, governance principles, methodologies, and enterprise architecture.Excellent communication skills to articulate technical issues to diverse audiences. Ability to prioritize customer needs, take ownership, and drive resolutions.Experience with databases, SQL, Windows/Linux Server, and security infrastructure. Strong echnical skills or the ability to acquire in-depth knowledge.Diligent. Nothing gets overlooked. Required Skills: Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) This position will require you to work from your local Salesforce/Tableau office 2 to 3 days a week Preferred Skills: Experienced professional with 8+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture. Demonstrating expertise in SF or a specific line of business (LoB). Strong consulting skills and validated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.
    • Full Time
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    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Salesforce is growing at the speed of light, both organically and through mergers & acquisitions (M&A). We are seeking experienced Managers to join the Global GTM Strategy Team and help fuel Salesforce’s long-term growth in two critical areas of the business: GTM Transformation: Defining the next generation of Salesforce’s GTM model by working cross-functionally to conduct current state analysis and develop models to unlock our potential to achieve exponential growth, create efficiencies, and increase revenue with the most productive workforceGTM M&A Integration: Driving GTM success for our acquired companies by conducting customer and pipeline analysis to develop GTM collaboration and integration plans, identifying and reporting on key indicators of acquired companies’ sales and post-sales performance and market opportunity, and driving sales and post-sales integration projectsProjects will include defining and supporting strategic initiatives, business planning, Sales and Partner coverage model development, pipeline analysis, market segmentation, performance measurement, dashboard development, and external research. Key deliverables will include robust models and dashboards, custom performance analysis, and the packaging of findings into presentation-ready content for Salesforce and acquired company executives. The ideal candidate for this role will be a “strategic doer” with great energy, initiative, and leadership qualities. The individual will possess a passion for developing innovative approaches to performing robust analysis from large complex datasets, and have the ability to balance quantitative and qualitative data to synthesize business insights and form thoughtful recommendations on highly impactful projects. Furthermore, this individual will succeed in clearly and confidently articulating these recommendations to senior leadership and executive audiences. The individual is highly curious, organized, driven, and thrives in a fast-paced environment. Responsibilities GTM Transformation Strategy and AnalysisDefine strategic revenue growth initiatives across the company, model top-line impact, and partner with cross-functional stakeholders on program management and executionDrive analysis and discovery of current-state sales processes, GTM models, and market opportunity through stakeholder interviews, complex analysis, and external research; identify strengths and deficiencies, and propose strategic changes to increase sales growth and/or improve bottom-line efficiencyBuild strategic quarterly / annual review presentations and narratives on GTM strategic initiatives to explain and analyze performance for executive audiencesPartner closely with other GTM teams to create and tell the data story behind our GTM strategy, define the go-forward strategy in annual planning, and drive alignment with leadershipGTM M&A Integration AnalysisProvide actionable GTM insights and analysis to support the design of GTM collaboration programs and measurement of their effectivenessDevelop dashboards and partner cross-functionally with systems and process owners across Salesforce and acquired companies to deploy scalable GTM tools that facilitate seller collaboration, track and accelerate Annual Contract Value (ACV) and pipeline growth, and increase overall customer success & retentionSupport our acquired companies’ data strategy, including stakeholder communications and execution with cross-functional ownersDrive operational excellence and rigor across transformation and M&A analytics. Example activities may include identifying and developing new processes, model templates, dashboards, and playbooks to streamline analytics processes.Develop and deliver presentations to cross-functional peers and leaders across the organization, and inform decisions on a regular basisPartner with cross-functional teams to develop plans for executing GTM Transformation or M&A initiatives, including proper handoff to operational teams, and support program management of GTM changesBuild strong relationships and influence a broad set of stakeholders across the company, including Sales Strategy & Operations, Post-Sales (Professional Services, Success/Support, Renewals), Product, Marketing, Finance, Corporate Development, Employee Success, and Business Technology Basic Requirements Experience: 5+ years of experience in GTM/sales strategy and analysis at a strategy or management consulting company or high-growth SaaS company; exposure to B2B GTM strategy preferredValues: Demonstrates the Salesforce values of Trust, Customer Success, Innovation, Equality, and SustainabilityEducation: BS/BA degree or equivalent experience; MBA preferredStrong Analytical Skills and Identification of Business Insights: Strong data analysis and logical reasoning skills, with experience developing models and dashboards, and analyzing complex datasets using Tableau, Excel, and SQL. Understands how to utilize analysis to identify business insights and form strategic, actionable recommendations for the business.Executive Presentations & Influence: Strong presentation skills, with experience developing decks conveying actionable insights using Google Slides, and presenting to peers and executive leaders. Demonstrates high EQ and tact while influencing, negotiating, and navigating productively through conflict. Is able to have courageous discussions and lead cross-functionally at peer level and above to drive decisions forward.Managing Ambiguity: Ability to work effectively through a high degree of change, demonstrating consistent ability to set a vision, prioritize, cut through noise, and execute through ambiguity. Comfortable working with limited information and asking questions.Initiative & Quality: Self starter who independently seeks new opportunities, drives work independently with minimum supervision. Is consistently accurate and delivers high-quality work on time. Demonstrates grit in the face of challenges and knows how best to effectively use resources to achieve goals.Innovation: Enjoys developing new solutions to old problems and looks for lasting results and long-term solutions, continuously improving and standardizing processes and tools for scale.Leadership: Takes ownership, inspires others, is humble and authentic, expresses gratitude, leads by example, behaves with integrity, and fosters trust. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all. For Colorado-based roles, the base salary hiring range for this position is $116,600 to $160,400.For Washington-based roles, the base salary hiring range for this position is $128,300 to $176,500. For California-based roles, the base salary hiring range for this position is $128,300 to $176,500. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
    • Full Time
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    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Salesforce is seeking a Partner Marketing Analyst to support our Strategic Technology Partner ecosystem! Salesforce Technology Partners (AWS, Google, Meta, Apple, Genesys, Databricks, and more) are leading technology providers that are critical to our customers, so that together, we can jointly deliver higher levels of success. We’re looking for a dynamic marketer with strong project management and operational skills to help support a variety of marketing initiatives with our most strategic partners. This role is an individual contributor, but requires an experienced professional that is able to collaborate with a cross-functional team to deliver programs and campaigns that drive measurable results. Responsibilities: Project Management & Operations:Create and manage the processes and inputs for campaign and budget tracking Manage project plans and timelines across multiple partners and workstreams to ensure all deadlines are metConduct post-campaign evaluations and reporting to analyze the success of marketing programs and identify areas for improvementProactively manage third party event compliance and ensure successful lead upload and routing with MOPS (marketing operations team)Facilitate event page creation and support the invite/registration processes Marketing Support: Support the co-marketing leads in the execution of blogs, webinars, content & social promotions, and ABM campaignsActively participate in co-marketing calls with partners to understand critical metrics, marketing objectives, and joint messagingContribute to executive presentations including bi-weekly updates, monthly performance recaps, and quarterly business reviewsCoordinate the distribution and promotion of partner content across socials, partnership pages, newsroom, etc Team Collaboration: Build and maintain strong relationships across our team, GTM, product marketing, agencies and strategy/operationsWork closely with the GTM organization to align marketing strategies with corporate objectives, fostering collaboration between marketing and sales teams and ensuring seamless execution Required Skills & Experience:Communication: Clear and effective communication to convey project goals, requirements, and progress to team membersOrganizational Skills: Highly organized to manage timelines, schedules, resources, budgets, and various project details efficientlyTime Management: Effective time management to ensure that projects stay on schedule and meet deadlines.Problem-Solving: Adept at identifying and calling out challenges early to help find solutions to keep projects moving forwardAdaptability: Able to adapt to changes in project scope, requirements, or timelineAttention to Detail: Thoroughly and accurately recognize and address the finer points and specifics within a task or project, and ensure accuracy in marketing materials and campaigns.Strong Writing Skills: effectively communicate information, or messages in a clear, coherent, and engaging mannerAccessible: This role is in office 4 days a weekTech Savvy: Maintain basic understanding of our technology products and integrations with our strategic tech partners.Preferred:Dynamic, ambitious personality with a proactive, 'get it done' attitude that works well with others and has the ability to drive projects forward amidst multiple shifting priorities and goalsDegree or equivalent experience in Marketing or related field 3-5 years of prior experience at a large technology company, agency, and/or experience within the Salesforce partner ecosystemExperience working within Salesforce platform or in a product facing role Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all. For Colorado-based roles, the base salary hiring range for this position is $72,600 to $99,900.For Washington-based roles, the base salary hiring range for this position is $79,900 to $109,900. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
    • Full Time
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    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Finance Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Salesforce is looking for a dedicated and multifaceted Manager to join the management-led SOX 360 Program Office team to support our team’s strategy, growth, process excellence and innovation. We are currently seeking a highly effective individual with passion and a proven track record for success in understanding business processes as well as identifying risks and potential gaps in relevant controls. This role requires strong discernment, emotional intelligence, and the ability to transform business knowledge into useful solutions. This person will also be responsible for applying business knowledge into the systems, process or reporting solutions that are proposed and delivered for an effective control environment. The ideal candidate is expected to drive change, think independently, clearly communicate and support a point-of-view and recommendations, perform SOX risk assessments and scoping, participate in readiness and process/control improvement initiatives, and exercise influence to drive action in a cross-functional environment. Additionally, the candidate for this role will have a deep understanding of auditing requirements including Public Company Accounting Oversight Board (PCAOB) requirements, US GAAP, and standard methodologies and emerging trends relevant for establishing an outstanding SOX program. Your Impact Work cross-functionally to support a changing SOX landscape and drive process improvement - we are strategic advisors to the company!Provide end-to-end business knowledge and expertise to assist in SOX readiness activities and SOX program maturation activitiesTake ownership for all assigned process areas, which includes acquiring a comprehensive grasp of business process activities and controls as well as related company policies and external accounting and reporting guidelines and act as a subject matter authority for each of these assigned areasWork with current functional teams within the organization to review current processes and identify risk areas and areas for improvement and design controls around these to reduce risk and exposure to avoid operational surprises as well as evaluate and assess deficienciesBring your knowledge and experience designing, implementing and testing internal controls over financial reporting (ICFR) per the Sarbanes-Oxley Act to respond to identified risksPartner with the business to ensure SOX documentation, including flowcharts, narratives, and controls are up to date, accurate and properly handledCollaborate with functional teams for compliance to outlined processes and ensure that all key controls are being performed satisfactorilyWork effectively in a dynamic, high growth environment, think quickly and creatively, recognize interrelationships early and enable innovationDrive breakthrough solutions, encourage shifts in approach, and build the momentum to help excel Salesforce to $50 billion and beyond Minimum Qualifications 5+ years of related audit & accounting experience, preferably gained in both public accounting and private industryDegree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Strong background in public company SOX compliance requirements, accounting, and finance processes, including a solid understanding of the concepts of control design and operational efficiencySolid understanding/experience with key business processes, including Public Company Accounting Oversight Board (PCAOB) requirements and US GAAPFamiliarity with financial systems as they relate to reviewing and improving internal controls Preferred Qualifications Consulting/ Big 4 experience is preferredProfessional certification including CPA, CIA or equivalentPrevious experience supporting a company’s SOX program and crafting and implementing a system of internal controls, including experience in a large-scale management-led SOX organizationA customer service approach to help business process owners navigate the SOX program, especially with non-accounting business partnersThe ability to quickly develop strong working relationships with internal departments, including those in international locations, IT personnel, internal and external auditorsAbility to communicate effectively and influence, interact, and partner with cross-functional and remote teamsA willingness to challenge status quo and drive continuous improvement through changeSelf-motivated, able to manage change, and ability to work under tight deadlines and thrives in a high-growth and challenging environment with strong multi-tasking, analytical and decision making skillsCritical thinking self-starter with strong leadership and project management capabilities, including leading projects through a fast-paced life cycle Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.
    • Full Time
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    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Responsibilities Responsible for the Interview Scheduling Process across multiple business units at both a regional & global level. This includes (but is not limited to) scheduling and coordinating phone, virtual, panel and onsite interviews varying in degrees of complexity.Manage all logistics for the interview process, inclusive of coordinating travel (flights & accommodation) & processing candidate reimbursements. This role will also be accountable for greeting candidates for onsite interviews as per the RC’s designated office hub. All will be done whilst ensuring both candidate and hiring team experience remain top of mind.Play a critical role in terms of interview compliance. Audit all Employment Agreements pre issuing to candidates and ensure Background Investigations are completed in a timely fashion and in advance of candidate start dateBuild strong partnerships with multiple recruiters and hiring managers (across all levels of the business). Act as a thought partner and become a subject matter expert with your function and teams to troubleshoot challenges, influence the hiring process and drive a positive candidate experienceStrong ability to prioritise multiple tasks across different business units / regions. This is undertaken whilst maintaining efficiency, equity and experience in a fast paced environment.Ability to master our applicant tracking system, recruiting tools & systems and organisational products (including but not limited to Workday, Goodtime, Google Suite & Slack)Contribute to both regional and global team wide projects aligned to the Global RC visionLeverage Tableau & RC dashboards to provide meaningful insights to recruiting partners & stakeholders. Ability to educate hiring teams / recruiters on best scheduling practises in order to meet global scheduling SLAsWhat you’ll need to be successful: A teamplayer at heart. Consistently seeking for opportunities to collaborate with team members (both regionally & globally) in order to drive forward the success of the Recruitment Coordinator teamGreat communication skills, interpersonal skills, and experience interfacing with cross-functional stakeholders of all levels in alignment with our core valuesStrong passion for delivering best in class Recruiting Experience / Customer Service (inclusive of hiring teams, candidates & Talent Delivery Partners)High attention to detail & organisational skills. Ability to identify high priority items amongst competing tasks and pivot focus accordinglyGrowth mindset and innovative outlook in order to navigate change with resilience and proactively look for solutionsAbility to give and receive feedback aligned to our High Performance Culture FrameworkDemonstrate self sufficiency and resourcefulness to problem solve and execute when faced with uncertainty or ambiguity Preferred Qualifications 1+ years of experience in a customer/client facing industry1+ years of experience in an operational or administrative roleExperience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.). Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.
    • Full Time
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    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & Communications Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Salesforce Strategic Events team is searching for an experienced Associate Analyst to join our team. In this role, you will support day to day management of third party events including but not limited to general project management, agency management and budgeting. Reporting to the Sr. Manager, Strategic Events, this role will assist with ensuring operational excellence and success for pre, on-site, and post event planning. This role supports a large group of internal team members ensuring that the events run flawlessly. This position requires individuals who can work both independently and as part of a management team in making decisions important to the success of the events. Your impact and responsibilities: This role is responsible for project managing the implementation of third party event tacticsWork with key team members across the companyManage timeliness and accuracy of all event deliverablesWork cross-functionally with internal business partners such as the Product Marketing team, Industry team, Creative team, Finance team, and the Legal/Procurement teams. Partner closely with our industry and cloud teams to ensure a flawless end to end attendee journey across our third party experiencesPartner closely with event leadsMaintain an active understanding of internal policies and procedures related to list uploads, data privacy/sharing, and giftingSupport management of meeting booking, staffing and registrationSupport pre-planning for all on-site operationsCollaborate with agency partnersHandle sponsorship contracts from submission to executionTravel onsite to run event execution Required skills: 2+ years successful event planning, budgeting and event execution experienceBasic onsite event management experience Highly organized and detail-oriented with exceptional project and time management skillsExcellent interpersonal skills and ability to interact with leadership and Salesforce stakeholdersWilling and able to work independently and in groupsAbility to thrive in fast-paced environment with complex requirements, competing priorities, and last minute changesAdept at working on multiple projects at once, setting priorities, problem solving, improvising, and functioning as part of a team that often must perform under pressureSelf-starter who can prioritize workload in a strict deadline-oriented environmentAbility to manage up on tasks and communication out to the team, know when to ask for helpWillingness to take on additional tasks and roles with a “can-do” attitudeAble to live with organizational ambiguityAbility to travel on site both domestically and internationally if needed Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For California-based roles, the base salary hiring range for this position is $70,400 to $96,800. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
    • Full Time
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    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. In the Recruiting Coordinator role you will successfully partner with both our Talent Delivery and Hiring teams in order to provide best in class candidate experience. You will be a subject matter expert in all areas of the interview lifecycle and will use your expertise to influence and drive an optimum interview experience for all partners. This is a high-impact role which will provide exposure to all business units within Salesforce at both a regional and global level. In addition to interview scheduling, this role will provide the opportunity to get involved in high potential projects thus maximizing opportunity for internal growth.Responsibilities Responsible for the Interview Scheduling Process across multiple business units at both a regional & global level. This includes (but is not limited to) scheduling and coordinating phone, virtual, panel and onsite interviews varying in degrees of complexity.Manage all logistics for the interview process, inclusive of coordinating travel (flights & accommodation) & processing candidate reimbursements. This role will also be accountable for greeting candidates for onsite interviews as per the RC’s designated office hub. All will be done whilst ensuring both candidate and hiring team experience remain top of mind.Play a critical role in terms of interview compliance. Audit all Employment Agreements pre issuing to candidates and ensure Background Investigations are completed in a timely fashion and in advance of candidate start dateBuild strong partnerships with multiple recruiters and hiring managers (across all levels of the business). Act as a thought partner and become a subject matter expert with your function and teams to troubleshoot challenges, influence the hiring process and drive a positive candidate experienceStrong ability to prioritise multiple tasks across different business units / regions. This is undertaken whilst maintaining efficiency, equity and experience in a fast paced environment.Ability to master our applicant tracking system, recruiting tools & systems and organisational products (including but not limited to Workday, Goodtime, Google Suite & Slack)Contribute to both regional and global team wide projects aligned to the Global RC visionLeverage Tableau & RC dashboards to provide meaningful insights to recruiting partners & stakeholders. Ability to educate hiring teams / recruiters on best scheduling practises in order to meet global scheduling SLAs What you’ll need to be successful: A teamplayer at heart. Consistently seeking for opportunities to collaborate with team members (both regionally & globally) in order to drive forward the success of the Recruitment Coordinator teamGreat communication skills, interpersonal skills, and experience interfacing with cross-functional stakeholders of all levels in alignment with our core valuesStrong passion for delivering best in class Recruiting Experience / Customer Service (inclusive of hiring teams, candidates & Talent Delivery Partners)High attention to detail & organisational skills. Ability to identify high priority items amongst competing tasks and pivot focus accordinglyGrowth mindset and innovative outlook in order to navigate change with resilience and proactively look for solutionsAbility to give and receive feedback aligned to our High Performance Culture FrameworkDemonstrate self sufficiency and resourcefulness to problem solve and execute when faced with uncertainty or ambiguity Preferred Qualifications 1+ years of experience in a customer/client facing industry1+ years of experience in an operational or administrative roleExperience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.). Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.
    • Full Time
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    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & Communications Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. The Salesforce Innovation Center (SIC) is looking for a speaker engagement Specialist to join the team. This is a unique opportunity to be part of a new team and build the SIC program in Chicago. This person will be responsible for agenda and experiential components that will help bring customer’s meeting goals and vision to life. This role requires someone who identifies as a self starter and can take on tasks and projects with minimal direction. This person should be comfortable time managing their day to meet deliverable deadlines. In this role you will work cross-functionally with other SIC team members and other internal Salesforce teams. Responsibilities:Align with SIC partners and sales team to gain deeper understanding of meeting objectives/goalsTranslate goals of the meeting into a compelling invitation for our internal discussion leaders and executivesSource and schedule all internal discussion leaders/executives for each meeting and resolve scheduling conflictsIdentify & secure Salesforce leaders that will deliver the most engaging conversation. Lead prep efforts that guarantee their discussion is personalized and relevant to the customer audience.Build expertise on the Salesforce products and strategy and develop strong relationships with discussion leaders.Input meeting data into Salesforce. This includes all logistics, meeting costs, customer attendees, discussion leaders, etc..Support experiential components of meeting delivery, this includes catering orders, dinner/reception reservations offsite or onsite with our partner teams, volunteer activations & enhanced meetings experiences, etc.Throughout the day, manage and monitor the SIC floor. Direct customers, employees & executives to conference rooms Job Requirements:2-4 years of relevant professional experienceCustomer service, events or hospitality experienceSelf-motivated and able to work with little direct supervisionAbility to perform well in a fast-paced environment and manage multiple projects effectivelyExceptional teammate with a passion for learningProficiency in Google Mail, Google Calendar and SlackExemplary verbal and written communication skillsHighly organized, adaptable, and meticulousAbility to be onsite at the Chicago SIC up to 5 days a weekPreferred Skills:Experience with Salesforce technology Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.
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