Amazon

Job DescriptionAre you a Strategic Sourcing superstar looking to make a big impact?As Amazon rapidly becomes the world's largest consumer of corporate services, our Global Corporate Procurement team is seeking a Strategic Sourcing Specialist to join us in Arlington, VA. Strategic Sourcing Specialists, working under the general direction of more senior team members, manage strategic sourcing engagements as a central team supporting a wide range of Amazon and subsidiary business units.In this pivotal role, you'll design innovative sourcing strategies and lead sourcing engagements across a wide range of business units. Your mission? Improve performance, optimize efficiency, ensure top-notch quality, and enable new initiatives to launch and scale with lightning speed.Demonstrating a passionate commitment to procurement excellence, you will flawlessly handle and execute sourcing initiatives, communicating efficiently and effectively with stakeholders across various business units. Adept at juggling multiple priorities, you will thrive in the fast-paced, dynamic environment, contributing to both short-term tactical and long-term strategic efforts. Does this sound like your next great challenge? If you're passionate about finding the right products, goods and services at the right time from the right suppliers, we want to hear from you.Come join our fast-paced, innovative team and help Amazon make history in Corporate Procurement. Apply today!A day in the lifeAs a Strategic Sourcing Specialist, you will support complex sourcing projects from start to finish. This will involve closely engaging with a diverse array of internal and external stakeholders to identify sourcing strategy - that balances business needs, effort, and efficiencies. - Review spend data and market trends for key indirect spend categories - Participate in cross-functional team meetings to align on sourcing priorities and requirements - Conduct market research and prepare RFP documents for upcoming sourcing projects - Manage the RFP process, evaluate proposals, negotiate commercial deal terms and contracts, and create award recommendations - Contribute to the development of category management plans - Provide procurement analytics and insights to support data-driven decision making - Stay up-to-date on industry trends and best practices in strategic sourcing Basic Qualifications:- Bachelor's degree or equivalent- 2+ years of relevant strategic sourcing and category management in indirect categories such as professional services, support or maintenance spend, supply chain, forecasting, manufacturing, sourcing/procurement, or vendor management experience Preferred Qualifications:- Experience working with a matrixed team of stakeholders to achieve a common goal or equivalent- Experience in a procurement organization performing vendor management, contract management, negotiating complex purchases, and bidding- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service- Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks- Experience in drafting and negotiating the legal terms in a broad range of standard commercial contractsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, VA, Arlington - 84,500.00 - 147,900.00 USD annually

Job DescriptionAmazon's fulfillment network is one of the most complex logistics operations on the planet — and it's still growing. Behind every package delivered is a network of third-party logistics (3PL) partners operating millions of square feet of warehouse space, processing tens of millions of units annually, and enabling Amazon to meet customer promises at scale.The **NA GPO External Fulfillment team** owns the end-to-end procurement strategy for Amazon's 3PL fulfillment network in North America — a portfolio spanning across sort, non-sort, AWD, TNS, and specialty building types. We negotiate, structure, and govern contracts that directly impact Amazon's ability to scale capacity, control costs, and deliver for customers.We're looking for a **Category Manager** based in *Houston* to provide cross-portfolio operational support across our 3PL supplier base. This role sits at the intersection of procurement analytics, supplier performance, and commercial governance — you'll be the engine that turns raw data into actionable insights, recovers money left on the table, and builds the measurement systems that hold suppliers accountable.This isn't a back-office support role. You'll work directly with Category Managers, Operations leaders, and Finance partners to drive real commercial outcomes — from recovering millions in claims and rebates to building the dashboards that inform executive decisions on supplier allocation and contract renewals.Key job responsibilitiesWhat You'll Do:* Build and maintain procurement analytics that power portfolio-level decision-making — cost benchmarking, spend tracking, supplier comparison models, and forecasting tools used by L6–L8 leadership.*Own claims and rebates recovery across the NA 3PL portfolio — identifying contractual entitlements, building claim packages, tracking aging, and driving resolution to recover revenue owed to Amazon.*Develop supplier performance measurement systems — designing scorecards, tracking KPIs (76 metrics across 7 categories), and producing quarterly performance reports that inform volume allocation and contract decisions.*Create and maintain cost models that normalize performance across building types, geographies, and suppliers — enabling apples-to-apples comparison for sourcing decisions.*Support sourcing events by preparing data packages, market analysis, and benchmark comparisons for RFI/RFQ/RFP processes.*Automate and scale reporting — replacing manual processes with repeatable mechanisms using Excel, SQL, QuickSight, Power BI, or AI-assisted tools.*Partner cross-functionally with Operations, Finance, and Category Managers to ensure data accuracy, flag anomalies, and surface insights that drive action.*Track and report on savings delivery — validating actuals against committed savings targets and producing variance analysis for leadership reviews.What You'll Bring:*A love for data — you see a messy spreadsheet and immediately start thinking about how to structure, clean, and extract insight from it.*Attention to detail paired with the ability to zoom out and tell the "so what" story to stakeholders who don't live in the data.*Comfort working across multiple workstreams simultaneously — claims recovery, performance reporting, and analytics support don't pause for each other.*Initiative to identify problems before they're assigned to you — you notice when a number doesn't look right and dig in.*Strong written communication — your analysis needs to stand on its own in a document without you presenting it.*Curiosity about logistics, supply chain economics, and how 3PL operations actually work on the ground.Why This Role:- Visible impact: Your analytics and claims work directly recovers revenue and informs decisions on a substantial portfolio.-Cross-portfolio exposure: Unlike an L5 embedded in one category, you'll work across all NA 3PL suppliers and building types — AWD, SDC, TNS, Hazmat.-Nashville hub: Join a growing procurement team in one of Amazon's key operational hubs with direct collaboration across Operations and Finance.-Build from scratch: You'll be designing systems and mechanisms, not inheriting someone else's — this is a greenfield opportunity to shape how the team operates. Basic Qualifications:- 3+ years of supply chain, forecasting, manufacturing, sourcing/procurement, or vendor management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience working cross functionally with tech and non-tech teams- Experience using data and metrics to determine and drive improvements- Bachelor's degree Preferred Qualifications:- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules- Experience in procurement, budgeting, forecasting, or asset management- Experience in 3PL, warehousing, logistics, or fulfillment environments- Experience with claims management, contract compliance, or rebate recoveryAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionThe Amazon Search team creates customer-focused search solutions and technologies. Whenever a customer visits an Amazon site worldwide and types in a query or browses through product categories, Amazon Product Search services go to work. We design, develop, and deploy high performance, fault-tolerant distributed search systems used by millions of Amazon customers every day. Our Search Relevance team works to maximize the quality and effectiveness of the search experience for visitors to Amazon websites worldwide.The Search Relevance team focuses on several technical areas for improving search quality. In this role, you will invent universally applicable signals and algorithms for training machine-learned ranking models. The relevance improvements you make will help millions of customers discover the products they want from a catalog containing millions of products. You will work on problems such as predicting the popularity of new products, developing new ranking features and algorithms that capture unique characteristics, and analyzing the differences in behavior of different categories of customers. The work will span the whole development pipeline, including data analysis, prototyping, A/B testing, and creating production-level components.Joining this team, you’ll experience the benefits of working in a dynamic, entrepreneurial environment, while leveraging the resources of Amazon.com (AMZN), one of the world’s leading Internet companies. We provide a highly customer-centric, team-oriented environment in our offices located in Palo Alto, California.Please visit https://www.amazon.science for more information Basic Qualifications:- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing Preferred Qualifications:- Experience using Unix/Linux- Experience in professional software developmentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Palo Alto - 171,600.00 - 222,200.00 USD annuallyUSA, WA, Seattle - 142,800.00 - 193,200.00 USD annually

Job DescriptionAmazon Now is Amazon's quick commerce program in Saudi Arabia, operating in one of the most competitive and fast-moving retail markets in the region. As a Vendor Manager on the Anow SA team, you will own the end-to-end vendor relationship for a portfolio of suppliers, driving selection, availability, and commercial performance across our dark store and superstore network.You will work closely with vendors to onboard new selection, close availability gaps, negotiate trading terms, and ensure our in-stock position meets the high bar required for quick commerce. You will use data to identify opportunities and gaps, partner with internal teams including Category Leadership, Supply Chain, and Operations, and translate vendor performance into customer-facing improvements.This role requires strong analytical skills, the ability to manage multiple priorities in a fast-paced environment, and a customer-first mindset. You will be expected to operate with a high degree of ownership, communicate clearly with vendors and internal stakeholders, and contribute directly to Anow's growth in Saudi Arabia.Key job responsibilities- Manage and grow a vendor portfolio across assigned categories, building strong relationships and ensuring vendors are set up for long term success on the platform- Drive selection expansion by identifying and onboarding new ASINs that align with category strategy and help achieve overall ASIN targets- Improve numeric distribution and fill rates by working closely with vendors to optimize availability, reduce stockouts, and strengthen supply chain reliability- Lead regular vendor business reviews to assess performance, share insights, and align on growth opportunities and improvement areas- Support the planning and execution of promotional campaigns and deals, ensuring vendors are engaged and aligned to maximize impact Basic Qualifications:- Bachelor's degree- 1+ years of account management, project or program management or buying experience- Experience using Excel and other business analytic tools- Speak, write, and read fluently in English Preferred Qualifications:- Experience with software and editing tools (including HTML, Excel and SQL)- Experience in online retail- Experience using analytical specific tools such as Google Analytics, SQL or HTMLOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon Web Services (AWS) Infrastructure Central Operations Logistics Team is looking for an experienced Senior Technical Program Manager with a strong operations delivery record and senior leadership experience to own and manage strategic, cross-functional, cross-organizational business initiatives. You will use analytical, technical, program management, relationship building and operations management skills to drive a broad set of strategic initiatives and improvement projects. As a member of this team, you will be a thought leader who will work cross-functionally to develop and implement next generation processes, tools and systems. The role includes writing documents that present a clear view on operational strategy, developing requirements to enhance our processes and tools, and ensuring scalable solutions to support our ability to maintain and grow the AWS cloud.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities- Work with business teams and process owners and be the global champion in driving new initiatives, representing the logistics organization.- Determine customer needs and drive solutions- Program manage global initiatives– Work to define processes, owners, data inputs, dependencies, decision points and key milestones. Create and own program/project plans and their prioritization and implementation.- Identify, marshal and organize resources and cooperation across departments to meet required goals.- Solve complex issues, establish standards, processes and system requirements.- Communicate project status updates to stakeholders, including team members and executives. Synthesize a multitude of issues into a clear, concise and focused message. Present with confidence and brevity.- Provide visibility into any potential risks, issues and blockers, develop mitigation plan and own resolution. Basic Qualifications:- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 5+ years of supply chain operations and logistics experience Preferred Qualifications:- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership- Experience managing cross-functional projects and initiatives- Experience working with KPIs and SLAsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, VA, Herndon - 148,700.00 - 201,200.00 USD annuallyUSA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

Job DescriptionThis is a contractual role At Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.This is an individual contribution (IC) role with no direct reports.Essential Responsibilities:• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon• Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate• Critically assess and adjust the case management plan to an employee’s changing needs• Address and respond to sensitive situations• Troubleshoot issues and seek to remove barriers before, during, or after a leave event• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs• Identify and solve problems that may arise, sometimes with limited information• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work• Communicate regular updates to employees and stakeholders both verbally and in writing• Ensure compliance with standard work, federal/state regulations, and company policy• Maintain system records to ensure accurate and timely information/documentation• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate• Other duties as assigned Basic Qualifications:- Bachelor's degree in business- 3+ Years of experience in customer service or Human Resource management or Case management or Leave & Disability management role- Intermediate proficiency in MS Word, Excel and Outlook Preferred Qualifications:- - Bachelor’s degree in HR related fields- - Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards- - Experience with process improvement and stakeholder management- - Experience and knowledge in Six Sigma belts and process improvement initiativesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity. What We’re Looking For- Proven experience in troubleshooting and maintaining industrial machinery.- Hands-on expertise in preventative maintenance and mechanical systems.- Strong ability to work collaboratively with cross-functional teams, including engineering and production.- A proactive mindset, attention to detail, and commitment to quality.Key job responsibilities- Equipment Installation: Install industrial equipment and machinery with precision and adherence to specifications.- Equipment Bring-Up and Troubleshooting: Diagnose and resolve issues during equipment setup and operation.- Preventative Maintenance: Conduct regular preventative maintenance to ensure long-term reliability and performance.- Machine Commissioning: Oversee commissioning processes and provide troubleshooting support as needed.- Facilities Workshop Maintenance: Manage and maintain the workshop to ensure it is fully operational and organized.- Custom Equipment Installation: Assist in the installation and commissioning of custom-built equipment.- Collaboration with Engineering Teams: Work closely with engineers to provide design feedback, assist with project execution, and support commissioning activities.- Production and Development Support: Provide mechanical support to production and development teams as required.- Valid Driver’s license and able to satisfy Amazon driver eligibility criteria.- With or without reasonable accommodations, must be able to lift up to 49 pounds on some occasions, stand/walk for up to 8-10 hours (with breaks), and able to frequently push, pull, squat, bend, and reach.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.The shift pattern for this role will be one of the following:Wednesday – Saturday | 17:00 – 03:30Sunday – Wednesday | 17:00 – 03:30We will aim to accommodate candidates' preferred shift pattern where possible, however business requirements will always be the primary factor in scheduling decisions.A day in the lifeThis position will work side by side with Engineering and Production teams to develop creative solutions and take this program from R&D, though design validation, into production then maintain equipment to support operations. About the teamThis is a fast-paced, intellectually challenging position, and you’ll work with leaders in multiple technology areas. You’ll have relentlessly high standards for yourself and everyone you work with, and you’ll be constantly looking for ways to improve your product’s performance, quality and cost. We want individuals who are ready for this challenge and want to reach beyond what is possible today. Basic Qualifications:- 2+ years of electrical or mechanical, or 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience- High school or equivalent diploma- Can lift up to 49 pounds, stand/walk for shifts lasting up to 12 hours, and frequently push, pull, squat, bend and reach, all with or without reasonable accommodation Preferred Qualifications:- 3+ years of electrical or mechanical experience- Knowledge of cryogenic systems including liquid nitrogen (LN2) and gaseous nitrogen (GN2) distribution, handling, and safety protocolsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits. USA, WA, Kirkland - 32.00 - 57.00 USD hourly

Job DescriptionThe Security and Loss Prevention Expert (SLP Expert) is a key leadership position within the Amazon Security and Loss Prevention (S&LP) team. This role leads the effort to efficiently and effectively provide End-to-End (E2E) S&LP services across all assigned operational business units. This position reports to the SLP Cluster Manager.Key job responsibilities* Identify vulnerabilities and conduct root cause analysis using data to define mitigating actions while ensuring compliance with legal and ethical standards.* Actively monitor and report outcome for systems and tools that generate data indicating site/region opportunities.* Manage confidential investigations and prepare prompt reports of theft, fraud, and workplace violence/critical incidents.* Utilize continuous improvement to drive process enhancements and increase efficiency. * Serve as department’s liaison and security/crisis management subject matter expert keeping site leadership informed on department’s key issues, strategies and the performance.* Identify, promote and implement security best practices while effectively partnering with internal customers to evaluate current and future security needs, processes, and initiatives, incident response planning, facilitating and management. * Domestic regional travel up to 50% of the time when applicable. * Lift up to 49 pounds and frequently push, pull, squat, bend, and reach; Stand/walk for up to 12 hours during shifts; Work in an environment where the noise level varies and can be loud; Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments); Continuously climb and descend stairs (applies to sites with stairs).* This role covers 24/7 operations and must be able to work all shifts, including nights, weekends, and holidays.A day in the lifeAs a SLP Expert, you will join a team of S&LP professionals providing security as a service to business customers across multiple business units within a dedicated geographical area. You perform regular physical security audits and investigate policy violations, security-related incidents, and loss events. During your investigations, you will collect information by monitoring systems and tools, analyzing data reports, and conducting interviews. Your findings contribute to identifying vulnerabilities in various processes to identify and drive mitigating measures. You play a key role in maintaining the physical integrity of our sites by auditing and monitoring the health status of our systems and, jointly with subject matter experts and external suppliers, maintain their functionality. Furthermore, you identify and act upon initiatives improving our physical security infrastructure and contribute directly to the budgetary planning for our external suppliers. You interact on a daily basis with our external security service providers to ensure delivery of high-quality security services and a smooth customer experience. You will be working on multiple high-impact initiatives/projects by collaborating with stakeholders across organizational levels to deliver measurable outcomes through effective project management. Finally, you deliver loss prevention-related education and awareness programs to other teams across all management levels and manage the implementation of our S&LP plan.About the teamWorldwide Operations Security (WWOS) is the global organization that supports field Loss Prevention and is designed to support Amazon’s Worldwide Operations, as well as affiliate and retail businesses, by creating and maintaining a work environment that is both prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection. We accomplish this by creating policy and implementation guidelines; training leadership and staff; using technology to eliminate subjectivity, complexity, and variation; identifying, preparing for, and mitigating risk; and auditing our practices to ensure compliance. Basic Qualifications:- Bachelor's degree or equivalent, or 4+ years of relevant professional or military experience- 2+ years of security service, loss prevention, asset protection, investigations, or law enforcement, or 2+ years of Amazon (Blue Badge/FTE) experience Preferred Qualifications:- Experience in implementing metric-based strategies utilizing continuous improvement concepts- Experience in physical security systems maintenance/implementation and coordinating scope of work with security vendors- 2+ years of operational experience in risk management, audit, data analytics, inventory control, quality assurance, retail, warehouse, distribution center services, delivery service, or supply chain- Investigative interviewing experience; Wicklander and Zulawski, Loss Prevention Qualified, Certified Protection Professional, Loss Prevention Certified, Certified Forensic Interviewer, Certified Threat Assessment Certification or other relevant certifications- Workplace incident mitigation or de-escalation and business continuity planning experience- Proficient in Microsoft Office; including use of Excel pivot tables and development of charts/graphicsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, IN, Jeffersonville - 47,500.00 - 78,000.00 USD annually

Job DescriptionOur WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Key job responsibilities* Support, mentor, and motivate your hourly workforce* Manage safety, quality, productivity, and customer delivery promises* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives* Lift up to 49 pounds and frequently push, pull, squat, bend, and reach* Stand/walk for up to 12 hours during shifts* Work in an environment where the noise level varies and can be loud* Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)* Continuously climb and descend stairs (applies to sites with stairs)Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings. Basic Qualifications:- 2+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications:- 1+ years of performance metrics, process improvement or lean techniques experience- Experience managing a team of 20+ employees- Experience with process improvements (Lean process, Kaizen, and/or Six Sigma)- Excellent customer service, communication, and interpersonal skills- A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.- Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, IL, Aurora - 70,000.00 - 90,900.00 USD annually

Job DescriptionAmazon Web Services (AWS) is one of Amazon’s fastest growing businesses, serving millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology, and powering the developers who are building the next generation of leading global firms.We are looking for an experienced program manager with a background that includes project management to join our operations team and focus on building the future of onboarding and training for new builders who work in AWS Data Centers. In this role, you will report directly into the local business leadership team and take general direction from a global onboarding program. The ideal candidate will have experience with training management, be a highly organized self-starter with a strong bias for action, be able to work through ambiguity, and have the ability to lead with informal authority. This position will innovate how we design, build, deliver, and measure onboarding and training, which will improve the experience for new AWS Data Center Community builders around the world.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities• Deeply involved in technical design of the onboarding and learning systems. Manage complex technology initiatives, deliver critical solutions, and drive significant improvements and deploy new mechanisms.• Closely partner with all teams within physical infrastructure to 1) stay aligned with process changes and operational updates and 2) coordinate the execution of onboarding training activities. • Define, organize, and manage the scheduling, logistics, and administration of cluster and globally planned virtual and in-person instructor led training and onboarding activities across multiple cross-functional teams including coordinating volunteer instructors’ schedules.• Develop and monitor internal metrics, goals, and key performance indicators to drive continuous improvements to the development and implementation of the end-to-end onboarding and training process.• Administration and support for Amazon’s proprietary web-based-training platform related to safety, security, and job critical functions. This includes assigning, designing, enforcing, and troubleshooting emergent issues.• Manage frequent, cluster-localized communications touch points with new builders including a combination of emails, frequently asked questions, messaging channels, forums, office hours, tickets, or similar mechanisms. • Facilitate employee account creation through collaboration with multiple essential required teams to ensure a seamless customer experience upon arrival. This includes acquiring access levels and ensuring delay-free badge creation. • Play a crucial role in new hire technology onboarding. This includes assisting new hires in setting up laptops, ensuring the installation of essential software, and providing hands-on guidance for configuring communication tools. Additionally, you will deliver a comprehensive overview of the organization's technological infrastructure, facilitating a seamless transition for new hires into their daily operations.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- 2+ years of program or project management experience- 3+ years of Computerized Maintenance Management System program experience- 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience- 3+ years of advanced Microsoft Word and Excel experience- Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 2+ years of project/program management experience- Bachelor's degree or equivalent in a technology field- Experience developing and delivering presentations to large and diverse audiences Preferred Qualifications:- Knowledge of Lean principles and DMAIC methodology- Experience in MS Access and SQL- Experience in requirement gathering and ability to write clear and detailed requirement document- Experience using Microsoft Projects software- Experience with material handling systems (MHS) installation, operation and maintenance- Experience working in an analytical environment with cross-functional teams- Proven track record of effective decision making, taking ownership, and delivering results in a cross-functional role without formal authority- Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions- Master’s degree or equivalent technology industry work experience- Experience with training management specifically and Learning and Development generally- The ability to thrive in a high-energy environment where strategic and tactical activities are expected to be driven in parallel- Excellent written and verbal communication skills and a demonstrated ability to communicate and influence people, teams, and organizations across a variety of media- A technical background sufficient to easily interact with and gain credibility among data center leaders and technical training professionals- Experience working with internationally distributed teams- Understands design approaches within the technical onboarding system domain, which allows them to influence roadmap priorities, product feature decisions, and the engineering processAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionWant to change the way people watch TV? Prime Video is one of the major global players in digital entertainment. We are changing the way millions of customers enjoy movies and TV shows through Prime Video.We are seeking a Partner Manager to join our Prime Video Add-ons team. This individual will manage work streams, processes and mechanisms to drive strong external partner relationships and contribute to building a product that will immediately excite customers.This role is inherently cross-functional and involves working closely with design, marketing, operations, and finance. A successful candidate will be analytical, resourceful, customer focused, team oriented, communicative and will have the ability to work independently under time constraints. They will have experience in a fast-paced business environment. They will show proactivity by being able to deliver on deadlines. This person will have the ability to work with others to deliver results. Key job responsibilities - Establish, manage, and grow relationships/partnerships with content providers.- Develop and execute project plans, collaborating with internal teams across all functional areas within Prime Video to deepen partnerships and drive customer engagement. - Report on key performance indicators to senior partner managers and propose initiatives to improve business performance. - Analyze partner performance to present data-driven recommendations and growth opportunities. - Gather and understand customer and partner needs (both existing and potential), using that knowledge to advocate for delivery of Prime Video features that provide Amazon customers and partners with a high quality experience. - Identify problems quickly by gathering data using any tools necessary and working with other to solve them. - Monitor competitors/industry developments.A day in the lifeA Partner Manager for Prime Video Add-ons will frequently start their day going through partners' requests and connecting with other internal teams to complete these requests. On a weekly cadence they will review metrics to track performance of specific titles and initiatives. They regularly monitor the customer experience inside the Prime Video app and validate correct execution of marketing campaigns. They normally sync on a monthly or bi-monthly cadence with multiple content partners to discuss upcoming opportunities. Also, they work closely with other teams like Finance, Legal and Marketing as well as other Partner Managers to develop and implement initiatives to drive growth and engagement.About the teamPrime Video team is shaping the future of digital video entertainment. Our mission is to offer customers the widest selection of digital video content including original and third party content and make it trivially easy for them to enjoy it wherever and whenever they want. We are growing our number of partners at a fast pace and we are looking for a Partner Manager to manage these relationships and continue driving partner satisfaction.We are part of an international team with members sitting in 5 different countries. Our diverse perspectives fuel creative solutions as we work collaboratively across time zones to deliver exceptional experiences for our customers. We believe that the best ideas emerge when talented people from different backgrounds come together with a shared commitment to understanding and exceeding customer needs. We approach every challenge with curiosity, mutual respect, and focus on what matters most to our viewers. Basic Qualifications:- 2+ years of advanced Microsoft Word and Excel experience- Speak, write, and read fluently in English- Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages- Experience working with cross-functional teams- Experience with project management, business development, partnerships, account executive, operations, marketing, or customer success- Speak, write, and read fluently in Spanish or Portuguese (or both) Preferred Qualifications:- Bachelor's degree or equivalent- Experience in requirement gathering and ability to write clear and detailed requirement document- Experience communicating results to stakeholders- Experience in the entertainment industry- Experience in problem solving and delivering resultsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, FL, Miami - 55,600.00 - 97,400.00 USD annually

Job DescriptionLeo is Amazon's initiative to launch a constellation of low Earth orbit (LEO) satellites to provide broadband connectivity globally. We are seeking a Manufacturing Integration Specialist to join our OISL Production Engineering team and serve as the critical bridge between Design Engineering, Manufacturing Engineering, Quality, and Production Operations.This role owns the end-to-end translation of engineering design intent into production-ready execution — from change validation and production alignment, to custom tooling and fixture design, to new product introduction and continuous improvement. You will ensure that what engineering designs is what production builds — correctly, the first time, every time.As a Manufacturing Integration Specialist, you will play a pivotal role in scaling Leo's OISL production line, driving high uptime, throughput, and quality of optical-mechanical-electrical assemblies through proactive change management and production excellence.Key job responsibilitiesChange Validation & Production Alignment• Validate that engineering changes align to production needs, constraints, and capabilities before release to the floor• Ensure changes translate seamlessly into production — correct parts, correct revisions, correct work instructions• Collaborate with Design Engineering and Manufacturing Engineering to identify production impacts of proposed changes and flag risks early• Review and verify BOM updates, drawing revisions, and work instruction changes for production accuracy and completeness• Serve as the production voice in change review boards and cross-functional disposition meetingsTooling, Fixtures & Error-Proofing• Design and develop custom tooling, fixtures, and jigs for precision optical alignment, fiber handling, and laser component integration• Develop and implement poka-yoke (error-proofing) solutions to prevent recurring defects and enhance first-pass yield• Support design for automation and scalable tooling concepts to enable high-volume production ramp-up• Own preventive maintenance procedures, troubleshooting strategies, and reliability improvements for production tooling and fixturesNew Product Introduction (NPI) & Production Readiness• Lead production readiness activities for new builds, product introductions, and design iterations• Collaborate with design and process engineers to ensure manufacturability and tooling readiness• Drive equipment specifications, procurement, installation, and qualification of semi-automated and fully automated systems• Coordinate cross-functional gate reviews and first-article inspection processesCross-Functional Integration & Continuous Improvement• Act as the single-threaded production liaison between Engineering, Manufacturing Engineering, Quality, Supply Chain, and Operations• Lead root-cause analysis and corrective actions for equipment-related and process-related issues impacting production KPIs (yield, throughput, uptime)• Drive continuous improvement initiatives across the value stream — cycle time reduction, defect elimination, process standardization• Develop and maintain statistical process control documentation to support production excellence Basic Qualifications:- Bachelor's degree in Science- 4+ years of industrial engineer, operations engineer, manufacturing engineer, or project engineer in a manufacturing environment experience- Experience in CAD skills, including being capable of developing an integrated automation layout unassisted- Knowledge of agile product development and life-cycle management process- Experience participating in engineering change processes and validating production readiness of design changes- Familiarity with GD&T, tolerance stack-up analysis, and design for manufacturability- Mechanically inclined with strong shop-floor presence and hands-on problem-solving ability Preferred Qualifications:- Experience managing programs across cross-functional teams, building processes and coordinating release schedules- 5+ years of hardware development, test lab, space/aerospace maintenance or hands-on engineering environment experience- Experience in quantitative role (engineering, process re-engineering, quality assurance), or experience with process improvement, Kaizan, and Six Sigma- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent- Experience with automated or semi-automated assembly equipment (e.g., robotics, vision alignment systems)- Experience with PLM/PDM systems (e.g., Teamcenter, Windchill) and MES/ERP systems- Understanding of cleanroom protocols and precision metrology- Fixture and poka-yoke design portfolio- Hands-on experience with optical assembly, alignment fixtures, or precision mechanicalAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, REDMOND - 117,300.00 - 160,000.00 USD annually

Job DescriptionAt Amazon, we believe that every day is still Day One. We are striving to be Earth's Best Employer and to get there, we need exceptionally talented, bright, and driven people. Amazon’s MyHR Live Support team is seeking customer-focused professionals who thrive in a dynamic contact center environment.Do you excel at real-time communication, problem-solving, and delivering exceptional customer service? The MyHR Live Support Team operates a state-of-the-art contact center, caring for 1.5 million Amazonians worldwide by assisting them with their HR needs. Our organization delivers best-in-class HR support to Amazon employees, applicants, and candidates globally. We specialize in topics related to time-off, employee relocations, offboarding processes, employment verification, benefits, bereavement support, and comprehensive pay and compensation services.As an HR Contact Center Professional, you will be at the forefront of our customer service operations, primarily handling live phone calls and/or chats. You are someone who is skilled at building positive relationships with employees through empathetic and effective communication. You are approachable and able to handle sensitive situations with tact and diplomacy in real-time. You pride yourself on maintaining high ethical standards and confidentiality when dealing with sensitive employee information, conflicts of interest, and compliance issues.You thrive in a fast-paced contact center environment, using your critical thinking and fact-finding skills to resolve issues efficiently. You excel at managing multiple tasks, priorities, and deadlines while maintaining a high level of customer satisfaction. You are adaptable and open to change, quickly adjusting to new policies, technologies, and industry trends.Key job responsibilitiesThis is a seasonal position to cover temporary needs of the organization. Extensions and/or conversions to a permanent role are subject to business needs and employee delivery.Amazon’s MyHR Live Support team is comprised of HR Contact Center Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MyHR Live Support Advisor, your primary responsibilities will be:• Handle a high volume of live contacts, primarily through phone calls and potentially chats, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession.• Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved.• Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee's changing needs during live interactions.• Respond promptly to employees' urgent issues, ensuring the right communication and documentation occurs, even when information is limited.• Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs, analyzing and deciding on resolutions for their requests in real-time.• Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies.• Maintain high performance metrics in areas such as contact handling time, first-contact resolution, and customer satisfaction scores.• Adhere to set schedules, including timed breaks and lunches, to ensure consistent coverage and support for our 24/7 contact center operations.• Demonstrate flexibility in working various shifts, including evenings, weekends, and overnight shifts, to support our global workforce across different time zones.This role requires excellent multitasking abilities, strong verbal and written communication skills, and the ability to thrive in a fast-paced contact center environment. If you're passionate about delivering exceptional customer service through live interactions and are ready to make a difference in people's lives, we want to hear from you! Basic Qualifications:- 6+ months of human resources experience- 6+ months of customer service experience- 6+ months of Microsoft Office products and applications experience- High school or equivalent diploma- Experience in confidential environments Preferred Qualifications:- 1+ years of human resources experience- 1+ years of customer service experience- 1+ years of Microsoft Office products and applications experienceAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits. USA, OK, Virtual Location - Oklahoma - 16.00 - 28.00 USD hourly

Job DescriptionHave you ever ordered a product from Amazon and been amazed by how fast it gets to you? Every day, Amazon engineers are working relentlessly to make sure that the time from Click to Deliver is as short as possible for your products.In our mission to get packages to you even faster, Amazon Fulfillment Technologies (AFT) has invested in a team, which is building large scale, fault-tolerant distributed systems for optimizing fulfillment operations. These systems will provide insight into billions of signals and events per day in a sophisticated IoT environment involving material handling automation, machine vision, robotics, data analytics, machine learning and cloud computing.We are seeking innovative, effective, results-oriented software engineers to join our mission to build the most advanced fulfillment centers of the future. If you are up for a challenge to solve unique complex problems in the IoT space ("Internet of Things") involving the processing of billions of signals every day, you are the person we are looking for. Are you ready to help define the future of fulfillment technology and set a new record for shipping millions of packages faster than ever?Key job responsibilitiesAs a successful candidate you are passionate about building quality software that has a big impact on your organization. You are an advocate for best practices in developing requirements, designing components, implementing robust code and testing it with unit tests. You strive for the best quality, but aspiring to not lose sight of timelines and delivering important results for your customers. You thrive on deep discussion with your teammates and are open minded and eager to learn from diversity of thought. You are ready to take on stretch assignments that take your career to the next level.-You will design, develop and test software components that interact with fulfillment center technologies, such as material handling equipment, computer vision, robotics and cloud services-Build new software using best practices and high quality standards-Design novel large scale data store solutions for high frequency data and with low latency access-Participate in definition of coding standards and apply them in code and design reviews-Provide estimates for development tasks and negotiate timelines with project leaders-Mentor junior team members and help them acquire critical skills and best practicesDocument and communicate technical concepts to team members and stakeholdersParticipate in deep technical discussions, where you stand up for your ideas and work with team members to find the best solution for the customer-Identify technical and project risks and take initiative to mitigate them Basic Qualifications:- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language Preferred Qualifications:- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionDo you want to shape the future of how Alexa enabled devices connect with Alexa Cloud? Do you want to be part of a team that builds services used by millions of customers? If you said yes to any or all of those, come join the Alexa Connected Devices!We are looking for a passionate engineer to work on the development of Tier-1 Connectivity services for Alexa Cloud that enable connectivity between Alexa enabled devices (Echo, Smart Home etc.) and Alexa.Key job responsibilities• Building software to deliver a low latency, low cost, highly reliable, and high scalable connectivity between Alexa enabled devices and Alexa Cloud• Drive and lead software design, development standards, team processes and code reviews.• Optimize software libraries for low latency, CPU and memory footprint.• Deliver high-quality software through working in a dynamic, team-focused Agile/Scrum environment• Contributing to the professional development of colleagues, improving their technical knowledge and engineering practices.About the teamThe mission of the Alexa Connectivity teams is to deliver a low latency, low cost, highly reliable, and high scalable connectivity between Alexa enabled devices and Alexa Cloud. The changes we make, improves the speed and reliability experienced by end customers when interacting with Alexa devices, and simplifies experience for developers and rest of Alexa by abstracting the connection management from them. The team handles tens of billions of transactions per day. This is a highly visible role to get in the inception phase, build new features, and operate a tier-1 Cloud Service. The ideal candidate is excited about the incredible opportunity that Alexa and Cloud represent, and is passionate about delivering high-quality services in a hyper-growth environment. Basic Qualifications:- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language Preferred Qualifications:- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAt Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.Key job responsibilitiesAs a Delivery Station Customer Service Associate, you will be responsible for:• Communicating with customers directly in-person, in addition to communicating via phone and email• Empathizing with and prioritizing customer needs• Upholding company values and respecting every customer• Resolving issues and setting appropriate expectations with customers• Clearly understanding and responding appropriately to the issues that customers present• Consistently composing grammatically correct, concise, and accurate written responses to customer issues• Approaching problems logically and with good judgment to ensure the appropriate customer outcome• Making quick and effective decisions on behalf of the customer• Working a flexible Full-Time (40+ hours per week) schedulePerforming the following tasks, with or without reasonable accommodation• Carry, lift, push and pull up to 49 pounds• Frequently push, pull, squat, bend and reach• Stand and walk during shifts lasting up to 12 hours• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)• Work in an environment where the temperature may vary due to outside weather conditions and is not controlledA day in the lifeYou’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.About the teamOur mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues. Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen. Basic Qualifications:- High school diploma or equivalent- Experience in Customer Service- Experience working with computers and Microsoft Office (including Outlook, Word, and Excel)- Experience prioritizing and managing time effectively in dynamic environments- Experience working with computer and web based tools Preferred Qualifications:- Experience in understanding performance metrics and developing them to measure progress against key performance indicators- Can show strong verbal and written communication skills- Bachelor's degree or equivalent- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brandAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits. USA, WI, Sturtevant - 18.00 - 25.00 USD hourly

Job DescriptionJob summaryOur WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Key Responsibilities and Job Elements: - Support, mentor, and motivate your salaried and hourly workforce - Lead large-scope projects with site and regional impact - Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance - Manage safety, quality, productivity, and customer delivery promises - Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives - Lift up to 49 pounds and frequently push, pull, squat, bend, and reach - Stand/walk for up to 12 hours during shifts - Work in an environment where the noise level varies and can be loud - Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments) - Continuously climb and descend stairs (applies to sites with stairs) Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business’ current openings. Basic Qualifications:- 3+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications:- 1+ years of performance metrics, process improvement or lean techniques experience- Experience managing a team of 2+ salaried employees and 70+ indirect employees- Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.- Demonstrated problem solving skills and analytical skills- Excellent customer service skills, communication skills and interpersonal skills- Track record of meeting or exceeding department performance goals- A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.- Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionTaking care of overall Facility & Admin activities.· Daily, Weekly, Monthly technical check per PPM schedule.· Attending TT calls for corrective maintenance, service and repair works· Co-ordinate with vendor for systems under warranty/AMC.· Energy consumption reading· DG maintenance.· Maintain and troubleshoot all conveyor systems, electrical and mechanical· Ability to install, maintain, and troubleshoot power distribution systems, branch circuits, lighting systems, transformers, and wiring methods and material.· Ability to install, maintain, and troubleshoot relay logic, ladder diagrams, control components-- photo eyes, motor starters, relays, limit switches, proximity sensors, timers, solenoids, Servo drives, frequency inverters, linear drives, tacks, and encoders 6.· Dedicated to supporting production by working in a safe, customer focused manner.· Minor refurbishment and upgrade works for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like Trolley, Cages, Carts· Fire Alarm & Fire extinguishers regular checks.· Maintenance, oiling, greasing of carts, trolleys, pump, rolling shutters.· Attending regular Electrical works· Height work, hot work permit to issue.· Minor Civil & Plumbing Corrective maintenance calls.· Provide daily reports on TT closures & open cases & RCA.· Tools inventory update.· PPM schedule maintenance.· Taking care of Soft services activities i.e. Pest control, Housekeeping, Scrap & Garbage disposal.Handling agency staff & overall shift.Key job responsibilities1. Control of Housekeeping and cleaning activities of the premises.2. Control of Sanitization and Pest Control activities of the Premises.3. Preventive Maintenance, Breakdown Maintenance, Trouble Shooting, Repairs and Modification works for Site Infrastructure and Machineries.4. Support for pantry services for the site.5. Supporting operations for system improvement and facility improvement.6. Upkeep and maintenance of Facility Infrastructure.7. Preparation of contracts for Housekeeping, Pest Control and Repairs & Maintenance activities.8. Control and records keeping of all the above activities.9. Fulfillment of all the safety requirement of the facility as per Amazon Standard and Indian Factory Rules.10. Fulfillment of all the statutory requirement applicable to the facility management.11. Timely payment of all the regular bills of the facility such as Electricity, Water, Rented Machines, Facility Rent etc.12. Spares Management and Inventory Control.13. Training and Development of People.14. Infrastructure Improvement, Modification and Project Jobs as required for the facility time to time.15. Preparation of Opex and Capex Budget.16. Development of standard procedures and check sheets for safe handling of all the routine activities.17. Document control and Record Keeping for all the statutory, Maintenance, Engineering, Safety and Quality. Basic Qualifications:- Experience in Electrical/Mechanical/Electronics and Communication/Instrumentation and Controls Preferred Qualifications:- Degree/Diploma in Mechanical/ Electrical/ Electronics and communication/Instrumentation and Controls field • 2~5 years experience in the Mechanical or Electrical field • Able to manage, lead, and influence others on the team • Demonstrated ability to multi-task and prioritize many different projects and workload • Ability to work independently • Ability to communicate effectively, (written and verbally) with peers, management, contractors and vendors • Must be highly self-motivated and customer-centric • Leadership experience/aptitude, ability to mentor and develop training plans for other service technicians Our inclusive culture empowers Amazonians to deliver the best results for our customers.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionTraining Specialist Job DescriptionAt Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee’s workplace performance in conjunction with the company’s core values to meet the goal of organization. Amazon is an Equal Opportunity-Affirmative This role requires to travel for business requirements.Trainer Best Behavior1- Listening to associates and be supportive to managers.2- Answering requests and always gets back to people.3- Lead by example, doing what we say and act how we say.4- Must be approachable.5- Must exhibit the best behavior while at work.6- Always be up to date with the latest techniques, tools, and processes.7- Be right, honest, and be willing to accept mistakes.8- Be willing to push their limits and accept more responsibilities.9- Drive in quality & learning related metrics10- Conducting chime sessions & class room training sessions to the stake holdersKey job responsibilitiesJob Responsibilities:1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.2. Managing live performance metrices end to end for the assigned territory.3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.4. Maintaining data and analysis through reports on excel (as per business requirement)5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.7. Identifying learning coaches & certifying them.8. Lead the individual improvement projects to enhance the business performance. 9.Drive Quality & Learning metrics 10.Conducting chime sessions & Class room sessions to the stake holdersA day in the life - Track the day to day business metrics and plan to visit the mapped stations for metric improvement - Daily Reporting's and progress updates - Involve and engage well with mapped LA/LGs for daily L&D activities-This job requires traveling as per business requirements Basic Qualifications:- Experience with written and verbal communication and presentation- Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook) Preferred Qualifications:- Role requirements: 1. Proven 5+ years of experience as a Training Specialist/ Trainer in a similar role. Our inclusive culture empowers Amazonian to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or on-boarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon Shipping is seeking a Senior Content Program Manager to own our end-to-end content strategy across client-facing and internal support channels. You will design a comprehensive content framework covering SOPs, help documentation, policy updates, and new product launches, ensuring every piece is accurate, accessible, and built for the audiences it serves. You will benchmark against industry leaders, establish measurable goals to track content quality and effectiveness, and hold cross-functional stakeholders across technology, legal, marketing, operations, and commercial teams accountable to their deliverables. A core part of this mandate is reducing support escalations by ensuring clear, actionable answers are available before a contact is ever created.Content is the foundation of our AI strategy, and this role sits at the center of that vision. Every help article, SOP, and policy document developed here will feed directly into our AI tools, powering personalized, context-aware summaries and real-time guidance for associates managing complex support cases. You will define the taxonomy, structure, and quality standards that make content machine-readable and AI-ready, ensuring our models surface the right information at the right moment. Beyond written content, you will lead the development of interactive video experiences that translate complex operational topics into simple, intuitive formats that drive self-service adoption.The ideal candidate brings a combination of analytical rigor and creative vision: someone who can build a content measurement framework from scratch, identify gaps through data, and translate ambiguous business needs into structured, scalable programs. You thrive in fast-moving environments, communicate with clarity across all levels of the organization, and understand that great content is not just well-written but strategically designed to move metrics. If you are energized by building something meaningful from the ground up and want your work to directly shape how thousands of shippers experience Amazon, this role is for you.Key job responsibilities- Design and own the end-to-end content strategy, building a scalable framework that covers SOPs, help documentation, policy changes, and new product launches for both external clients and internal support associates- Benchmark content quality and effectiveness against industry leaders, define measurable goals, and establish review mechanisms to track performance and drive continuous improvement- Lead cross-functional program management across technology, legal, marketing, operations, and commercial teams; define milestones, track progress, and hold stakeholders accountable to individual deliverables- Define the taxonomy, structure, and quality standards that make content machine-readable and AI-ready, ensuring our tools surface accurate, personalized, and context-aware information at the right moment- Lead the development of interactive video and multimedia experiences that translate complex operational topics into simple, intuitive formats, reducing cognitive load and driving self-service adoption- Author and lead high-judgment business reviews and leadership documents, including MBRs, QBRs, and VP goal reviews, with clear commentary on program status, risks, and mitigations- Develop and maintain playbooks and process documentation to standardize and scale content programs across the organization- Navigate ambiguity with confidence, structuring complex problems into clear, actionable plans while managing multiple workstreams simultaneously Basic Qualifications:- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience in program or project management- Experience in content creation or copy editing, including online publishing Preferred Qualifications:- Experience leading process improvements- Experience working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or StorageAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon Supply Chain forms the backbone of the fastest growing ecommerce business in the world. The sheer growth of the business and the company's mission "to be Earth’s most customer-centric company” makes the customer fulfilment business bigger and more complex with each passing year.Our Supply Chain team is responsible for planning and executing the network for our UK fulfilment business. We work closely with Amazon’s Fulfillment Centers (FCs), Transportation, Retail and Finance teams, orchestrating the upstream and downstream partners to exceed customer expectations while optimizing end-to-end supply chain speed and cost.We are looking for an analytical and driven Supply Chain Analyst to join our team. In this role, an Execution Supply Chain Analyst will seek out problems, dive deep into data, earn trust of partner teams, and deliver results that can have a large scale influence. This role is a blend of short term execution and long term strategic planning, that requires quick decision-making, with incomplete data, while also thinking big and influencing the long term direction of the network.You will be responsible for driving EU level strategic projects and change initiatives in collaboration with multiple stakeholders and in alignment with senior management. You will also work on key analytical projects to drive smarter and optimal decisions within the team.The end goal of this role is to answer the question of how we can fulfill more products to our customers in a safer, faster, more efficient, and more cost-effective manner.Key job responsibilitiesKey job responsibilities- Make sound business judgments to drive both tactical as well as strategic improvements- Own programmatic execution and the detailed and strategic levels- Identify, prioritize, and implement processes to eliminate defects in the supply chain- Create, develop, and drive solutions that lead to a richer end to end customer experience- Successfully operate and influence in a cross-functional capacity- Provide analytical deep dives and models to better guide network execution and strategyAbout the teamAbout the teamCustomer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions. Basic Qualifications:- Bachelor's degree or equivalent qualification in quantitative disciplines such as Computer Science, Engineering and Economics- Bachelor's degree or advanced studies in business or an equivalent field- Experience in program, project or product management, or leading product implementation- Experience defining program requirements and using data and metrics to drive improvements- Experience owning program strategy, managing end-to-end delivery, and communicating results to senior leadership- Experience in SQL Server/MySQL, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in software development- Experience in machine learning, data mining, information retrieval, statistics or natural language processing, or experience in developing and deploying LLMs in production on GPUs, Neuron, TPU or other AI acceleration hardware Preferred Qualifications:- - Master's degree in business administration, finance, economics, computer science, data science, engineering, or other related field, or Master's degree in engineering, management, or technology- - Experience in driving process and tool improvements- - Experience using data analysis to drive business decisions- - Experience building and growing relationships with internal and external partners- - Experience giving skills and communicating complex concepts clearly and effectively to diverse audiences across different functions- - Knowledge of SQL/Python/R, scripting, MS Excel, table joins, and aggregate analytical functionsAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionThe ABM Solutions & Implementation team within the AWS Global ABM Practice is responsible for working cross-functionally to build and scale the tools, channels, and operational models that enable 200+ ABM Marketers to execute high-impact, account-targeted programs. We own the end-to-end delivery of ABM digital capabilities — from precision events and content hubs to agency support models and AI-powered workflows — ensuring our marketers spend less time on manual execution and more time on strategic customer impact.We are seeking an experienced Sr. Marketing Manager to own and scale our ABM Agency Support operating model. This role will manage the full lifecycle of our 3P Digital Shared Services program — currently supporting 7+ use cases through dedicated agency partners — with a mandate to expand coverage to the Global content and creative agency support model. You will define the strategy, build the mechanisms, negotiate resources, and drive operational excellence across a complex, cross-functional program that touches every ABM marketer globally.This is a high-visibility role that requires both tactical execution and strategic thinking. You will operate with limited guidance, influence partner teams’ priorities and roadmaps, and build scalable processes that will serve as the foundation for how AWS Marketing engages agency resources for years to come. Success in this role means ABM marketers can focus on customer strategy while agency resources handle execution — with consistent quality, clear SLAs, and seamless coordination.Key job responsibilities• Own the end-to-end ABM Digital Shared Services operating model, managing the full lifecycle from intake to delivery to continuous improvement. Define the program strategy, measurement framework, and success criteria with limited guidance.• Implement continuous improvements to intake processes, SLA tracking, escalation paths, and capacity planning utilizing AI-based tools.• Drive agency relationship management and performance optimization — own the day-to-day partnership with agency vendors, conduct regular performance reviews, and negotiate scope/resource adjustments as demand evolves.• Scale support to new use cases and capabilities as the ABM toolkit expands (e.g., Highspot Digital Showrooms, Direct Mail via Sendoso, LinkedIn promotions, Event-in-a-Box automation). Define SOPs, train agency resources, and ensure quality standards are maintained.• Expand the agency support model to cover the Global content and creative agency program — including content development, localization, and creative services for ABM marketers across all Geos.• Build mechanisms for cross-functional coordination with ABM marketers, Geo ABM leads, Industry teams, and IDC stakeholders. Ensure the support model is responsive to field needs and aligned to ABM planning cycles.• Define, track, and report on program KPIs (request volume, SLA adherence, delivery quality, marketer satisfaction, cost efficiency). Use data to identify bottlenecks, drive improvements, and inform investment decisions.• Drive process improvement and operational excellence — identify and eliminate inefficiencies, create and maintain SOPs, build self-service resources, and establish best practices that reduce dependency on central program management.• Onboard, train, and quality-assure agency resources on new ABM capabilities, platforms, and processes. Ensure agency teams maintain currency on ABM tooling updates and adhere to quality assurance standards (SplashThat, Marketo, Highspot, Turtl, etc.).• Manage program budget including vendor contracts, SOW negotiations, and resource allocation. Demonstrate frugality while maximizing impact and marketer coverage.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- 6+ years of professional non-internship marketing experience- Experience driving direction and alignment with large cross-functional teams and agency partners- 6+ years of developing and managing acquisition marketing or channel programs experience- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs- Experience developing and executing campaigns across a multitude of timezones and languages Preferred Qualifications:- Experience designing and executing joint marketing plans with strategic alliance partners with global footprint- Experience with test and learn, marketing optimization, and experimentationAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Mountain View - 130,000.00 - 185,000.00 USD annuallyUSA, CA, Santa Monica - 118,200.00 - 160,000.00 USD annuallyUSA, NY, New York - 130,000.00 - 185,000.00 USD annuallyUSA, WA, Seattle - 118,200.00 - 160,000.00 USD annually

Job DescriptionWould you like to be part of a team that is redefining the IT industry? Amazon Web Services is leading the next paradigm shift in computing and is looking for world class candidates to lead and manage our partnerships with the leading System Integrators in Brazil.As a Partner Development Manager within Amazon Web Services (AWS), you will have the exciting opportunity to deliver on our strategy to build mind share and adoption of Amazon’s infrastructure web services across AWS’s strategic business partners and their customers.Key job responsibilitiesYour responsibilities will include driving executive and field relationships with leading SIs. By establishing and growing business and technical relationships, and managing the day-to-day interactions with these accounts, you will be responsible for driving top line revenue growth and overall end customer adoption across all market segments.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications:- 5+ years of business development, partnership management, or sourcing new business experience- 5+ years of developing, negotiating and executing business agreements experience- Bachelor's degree- Experience with sales CRM tools such as Salesforce or similar software- Experience in setting up and managing a sales pipeline Preferred Qualifications:- Experience interpreting data and making business recommendations- Experience in online advertising or high-tech products/servicesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionInterested in joining the team behind Amazon’s Echo devices and experiences? We’re working hard, having fun, and making history! As a Product Manager (Technical), you will be responsible for defining new types of Echo devices. You will own defining and delivering Echo devices that allow customers to experience Alexa in new ways in their homes. This role is inherently cross-functional -- you will work closely with engineering, design, operations, finance, and executive teams to bring features and products to market for our global customers.A successful candidate will be a big thinker, strong owner, results oriented leader, and highly analytical. This candidate will be able to work extremely effectively in a cross-functional organization, and adept at synthesizing a variety of technologies and capabilities into high quality, simple products and experiences that customers love. Key job responsibilities- Define, build, and launch next-generation of Echo devices- Create buy-in for the product vision both internally and with key external partners- Define use cases, requirements, and prioritization for Echo device capabilities. Work with partner teams to deliver new and creative Alexa experiences through devices- Learn and be curious about technology roadmap that can shape the future of devices- Develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for each product - Manage prioritization and trade-offs among customer experience, performance and operational support load- Work closely with engineering teams and program management to deliver products- Drive product launches including working with marketing, PR, executives, and other product management team membersA day in the lifeAs a Sr. PMT, you'll define the vision and business plan for a new Alexa venture, gaining support from customers, partners, and executives. You'll work with design and engineering to create product requirements and user experiences. Collaborating with marketing, PR, and business development, you'll strategize product launches and drive adoption. You'll develop roadmaps with business development, solutions architecture, and finance to meet P&L goals. About the teamAre you excited about the opportunity to work with iconic brands and innovative companies to serve millions of customers through Alexa+? The Alexa Health and Wellness team is building the future of gen-AI enabled health experiences. We're creating innovative solutions that help customers manage their health and wellness through natural interactions with Alexa. Our mission is to make health and wellness more accessible, convenient, and personalized for millions of customers worldwide. Basic Qualifications:- 6+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience contributing to engineering discussions around technology decisions and strategy related to a product Preferred Qualifications:- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight- MBAAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, San Francisco - 173,900.00 - 235,200.00 USD annually

Job DescriptionJob summaryOur WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Key Responsibilities and Job Elements: - Support, mentor, and motivate your salaried and hourly workforce - Lead large-scope projects with site and regional impact - Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance - Manage safety, quality, productivity, and customer delivery promises - Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives - Lift up to 49 pounds and frequently push, pull, squat, bend, and reach - Stand/walk for up to 12 hours during shifts - Work in an environment where the noise level varies and can be loud - Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments) - Continuously climb and descend stairs (applies to sites with stairs) Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business’ current openings. Basic Qualifications:- 3+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications:- 1+ years of performance metrics, process improvement or lean techniques experience- Experience managing a team of 2+ salaried employees and 70+ indirect employees- Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.- Demonstrated problem solving skills and analytical skills- Excellent customer service skills, communication skills and interpersonal skills- Track record of meeting or exceeding department performance goals- A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.- Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.