Amazon

Job DescriptionApplication deadline: Jul 17, 2026Senior Food Safety Manager is a role within the Food Safety & Quality organization, focusing primarily on WWGS Private Brands. This position is responsible for ensuring the safety, compliance, and continuous improvement of all food production sites that supply our private brand portfolio. The manager will lead facility approvals, conduct rigorous due diligence and facility reviews, and manage corrective and preventive actions (CAPAs). The role requires deep collaboration with cross-functional teams and proficiency in multiple digital platforms, including Foodlogiq, CMX1, and internal Product Lifecycle Management (PLM) tools.Key job responsibilities1. Facility Approval & Due Diligence• New Facility Qualification: Perform the end-to-end qualification of new food production sites for WWGS Private Brands, ensuring all regulatory, hygiene, and safety standards are met before any product is released.• Ongoing Due Diligence: Maintain and update due diligence documentation for all existing production sites, including audits, certifications, and compliance evidence.• Risk Assessment: Perform periodic risk assessments to identify potential hazards and develop mitigation strategies.• Onboarding Process: Optimize and implement an efficient supplier onboarding workflow that integrates food safety criteria, facility qualification, and system data entry.• Stakeholder Collaboration: Work closely with Procurement, Supply Chain, Product Development, and Quality teams to align food safety requirements with procurement strategies and product launch timelines.2. Facility Reviews & Inspections• On-Site Reviews: Conduct comprehensive reviews at risk prioritized production sites to verify adherence to food safety standards, GMPs, and internal policies.• Audit Leadership: Coordinate and lead internal and third party audits, incorporate findings, and ensure timely implementation of corrective actions.• Supplier Scorecarding: Maintain a supplier scorecard system that captures performance metrics (e.g., audit results, CAPA closure rates, compliance status) and feeds into supplier selection and renewal decisions.3. Systems & Tool Proficiency• Platform Management: Become an expert user of Foodlogiq, CMX1, and internal Product Lifecycle Management (PLM) tools. Ensure all food safety data is accurately entered, maintained, and reported through these systems.• Process Optimization: Advise on how to leverage these tools to streamline supplier onboarding, improve visibility into supplier performance, and automate routine due diligence tasks.• Data-Driven Decision Making: Pull and analyze data from the platforms to generate insights, dashboards, and trend reports that support strategic decision-making.4. Corrective & Preventive Actions (CAPA)• Incident Management: Work closely with the Incident Management team to investigate and close out CAPAs resulting from food safety incidents, non-conformances, or audit findings.• Root Cause Analysis: Lead root cause investigations, develop effective corrective actions, and verify effectiveness of preventive actions.• CAPA Tracking: Maintain a centralized CAPA log within the appropriate system, ensuring timely closure and documentation of all actions.5. Policy, Procedure & Compliance• Standard Operating Procedures (SOPs): Develop, maintain, and enforce SOPs related to facility qualification, audit planning, and CAPA management.• Regulatory Compliance: Ensure all activities comply with FDA, FSMA, USDA, and other applicable food safety regulations.• Continuous Improvement: Champion a culture of continuous improvement through regular reviews of processes, metrics, and system capabilities.6. Reporting & Communication• Executive Reporting: Provide regular updates to senior leadership on key metrics (e.g., audit results, CAPA closure rates, supplier performance) through dashboards and written reports.• Cross-Functional Updates: Deliver clear, data driven presentations to cross-functional teams to communicate risk status, audit findings, and improvement initiatives.About the teamWe build customer trust in our food safety and quality programs. We do this through our long term vision, operational excellence, partnership with business stakeholders, and commitment to technology. Basic Qualifications:- 7+ years of compliance, audit or risk management experience- Bachelor's degree or equivalent Preferred Qualifications:- Master's degree or equivalent- 7+ years of customer-facing environment experience- CPA, CMA, CISA, CIA or equivalent risk, audit, or compliance credentials- Lean Six Sigma Green Belt or Black Belt certification- Knowledge of Microsoft Office including Outlook, Word, and Excel- Experience working in a customer-facing environment- Experience with physical security control and surveillance systemsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, , - 121,200.00 - 163,900.00 USD annually

Job DescriptionAs part of the Alexa AI team, our mission is to provide scalable and reliable evaluation of state-of-the-art Conversational AI. We are looking for a passionate, talented, and resourceful Applied Scientist in the field of Large Language Models (LLMs), Artificial Intelligence (AI), and Natural Language Processing (NLP) to invent and build the end-to-end evaluation of how customers perceive state-of-the-art, context-aware conversational AI assistants.A successful candidate will have a strong machine learning background, a deep understanding of the conversational AI stack, and a desire to push the envelope in conversational-AI evaluation. As a senior member of the team, you will own ambiguous, high-impact evaluation problems end-to-end — from defining the scientific direction to shipping the models and metrics that millions of customers and the developers who build for them depend on. The ideal candidate has hands-on experience building Generative AI solutions with LLMs, including LLM-as-a-Judge (LLMaaJ), model distillation, Supervised Fine-Tuning (SFT), In-Context Learning (ICL), and Learning from Human Feedback (LHF).As an Applied Scientist, you will leverage your technical expertise to set the research agenda for how we measure conversational quality, mentor other scientists and engineers, and partner across science, engineering, and business teams to research and develop novel evaluation methods. You will analyze and understand customer experiences using Amazon's heterogeneous data sources, and design, train, and maintain the evaluation models that serve as the source of truth for assistant quality. Key job responsibilities* Own the design, development, and long-term maintenance of flagship quality-evaluation metrics for a state-of-the-art conversational assistant — spanning ground-truth definition, data preparation, model training, and production maintenance.* Research and build LLM-based evaluators, including LLM-as-a-Judge systems, and distill large judge models into efficient, cost-effective models suitable for scaled online use.* Set the technical direction for evaluation science and raise the bar for scientific rigor across the team; mentor scientists and engineers and review their work.* Ensure data quality throughout all stages of acquisition and processing, including data sourcing/collection, ground-truth generation, normalization, and transformation.* Present proposals and results to partner teams and leadership in a clear manner, backed by data and coupled with actionable conclusions.* Partner with engineers to develop efficient data-querying and inference infrastructure for both offline and online use cases.About the teamCentral Analytics and Research Science (CARS) is an analytics, software, and science team within Amazon's Alexa AI organization. Our mission is to provide an end-to-end understanding of how customers perceive the assistants they interact with – from the metrics themselves to software applications to deep dive on those metrics – allowing assistant developers to improve their services. Learn more about Amazon’s approach to customer-obsessed science on the Amazon Science website, which features the latest news and research from scientists across the company. For the latest updates, subscribe to the monthly newsletter, and follow the @AmazonScience handle and #AmazonScience hashtag on LinkedIn, Twitter, Facebook, Instagram, and YouTube. Basic Qualifications:- PhD, or Master's degree and 5+ years of applied research experience- 3+ years of building machine learning models for business application experience- Experience programming in Java, C++, Python or related language- Experience with neural deep learning methods and machine learning- Experience in developing and deploying LLMs in production on GPUs, Neuron, TPU or other AI acceleration hardware, or experience building complex software systems that have been successfully delivered to customers Preferred Qualifications:- Experience with Machine Learning and Large Language Model fundamentals, including architecture, training/inference lifecycles, and optimization of model execution, or experience with vLLM, SGLang, TensorRT or similar platforms in production environments- Research or applied experience in conversational-assistant or LLM evaluation, including ownership of a production quality metric.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 167,100.00 - 226,100.00 USD annually

Job DescriptionAmazonは「地球上で最もお客様を大切にする企業」というビジョンの実現に向け、オーナーシップを持ち変化と革新に情熱を注ぐ仲間を求めています。本ポジションは、Amazon配送拠点（フルフィルメントセンター）で働くIT Support Engineerです。日本のFCでは何百万点もの商品を取り揃え、毎日お客様のもとへ配送しています。まずFCにおける「物の流れ」を理解していただき、その後ITの観点から変更や改善を推進していただきます。ITインフラの運用を通じて、FC内の全てのITシステムが安定的に稼働する状態を維持することが求められます。配送拠点のネットワーク網は急速に拡大しており、最新技術の導入から現場の継続的改善まで、多くの挑戦と複雑な課題に取り組む機会があります。配属先はOTS（Operation Technology Solution）Field ITであり、トレーニングは弊社指定のFCで実施後、所属拠点での勤務となります。勤務体系は土日含むシフト勤務（休日月10日）で、繁忙期の夜間勤務、障害対応・機器入替・工事等による夜間作業、長期・短期の出張および転勤が発生する場合があります。キャリアパスとしてはシニアサポートエンジニア、エンジニアリーダー、ITマネージャー等、部署内外の多様なポジションにチャレンジ可能です。Key job responsibilities社内ヘルプデスクサポートとして、Windows PC、周辺機器、Office機器（プリンタ、電話等）のサポート・トラブルシューティング、アカウント・パーミッション管理、社内トレーニング・オリエンテーションの実施を担当します。Amazon配送センター内のITインフラ・システム・クライアント機器のサポートとして、端末（Linux/Windows）および周辺機器（バーコードリーダー、プリンタ、無線機等）のトラブルシューティング・アップグレード、Linux/Windowsサーバ・ソフトウェア・ネットワーク機器の運用サポート・一次対応・海外チームへのエスカレーション、サーバルーム・ラックの運用管理、LAN・電源の配線工事手配・管理、IT関連設備（ラック、A/C、UPS等）の管理を行います。また、IT機器・サプライ用品の購買・管理・除却、配送拠点内IT設備に関する安全管理全般を担います。新規ビジネス導入に伴う各種プロジェクトサポート（他チームとの連携含む）およびITインフラを活用した倉庫内作業の改善・コンサルティング提案も重要な職務です。【その他】･勤務体系：土日含むシフト勤務 休日: 月10日例）9:00-18:00, 8:00-17:00, 12:00-21:00等所属先により勤務体系は異なります。 繁忙期による夜間勤務あり。またその他、障害時、機器の入れ替え、工事等の理由により夜間帯の作業が発生し対応して頂く場合がございます。・長期、短期の出張有り (所属拠点から2時間以上、宿泊を伴う場合もあり）・長期、短期の転勤有り (自宅から2時間以内、または転居を伴う場合もあり）※ 業務上の理由、またはキャリア形成等の理由によるA day in the life日々の業務内容 あなたの一日は、技術的な問題解決、インフラ管理、そして協働的なイノベーションが組み合わさったものになります。複雑なIT課題に取り組み、最先端の技術システムをサポートし、部門横断的なチームと緊密に連携してフルフィルメントセンターの円滑な運営を維持します。サーバー問題のトラブルシューティングから新しい技術ソリューションの実装まで、毎日が具体的な影響を与えるユニークな機会をもたらします。About the team私たちは、Amazonの業務の卓越性を支援することに専念する、情熱的なテクノロジー専門家のグループです。私たちのチームは、協働、継続的な学習、そして複雑な技術的課題の解決に力を注いでいます。多様な視点がイノベーションを推進し、すべてのチームメンバーが共通の目標に有意義に貢献できる、包括的な環境を作ることを信条としています。 Basic Qualifications:- サーバソフトウェア・ハードウェア全般のトラブル・障害対応経験（3年以上）- クライアント機器（Windows PCおよび周辺機器）のトラブル・障害対応経験（3年以上）- サーバ・ネットワークインフラに関する専門知識（実務経験3年程度）- Linux環境でのシステム構築・運用管理経験（実務経験1年以上）- 日本語能力試験1級以上またはそれに準ずるレベル（日本語の契約書・マニュアルの読解、ミーティングでの発言、お客様との交渉が可能）- 英語を使った業務経験または学習意欲（海外エンジニアとチャット上でやり取りができる、英語のマニュアルを調べながら理解できるレベル） Preferred Qualifications:- サーバ/ネットワークの構築・運用・障害対応経験（5年以上）- プロジェクトマネジメント・リーダー経験（5年以上）- データセンター設備サポート経験- CCNP / LPIC Level 2 等の資格保有- 配送拠点へのITインフラ導入・改善経験（コンサルティング経験）- フィールドエンジニア経験Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionThe WHS officer will be responsible for partnering with a site operations team in EDSP stations to execute company safety policies and ensure compliance to all applicable local and regional regulations. By leveraging lean principles and kaizens, this individual will lead continuous improvement initiatives to reduce conditional and ergonomic risk in our processes to ensure a safe and healthful working environment for our Associates. The WHS officer must demonstrate the ability to build trust and confidence with the Operations Team and influence change through providing comprehensive risk assessments and safety data analysis. The WHS officer must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. This individual must instruct and train Operations Leaders in company safety policies and assist the operations site teams in incorporating our safety standards at their site. The WHS officer will be required to identify best practices and incorporate these best practices into our standards to continuously improve company safety policies. The WHS officer will be required to possess excellent safety program and relevant safety, environmental and ergonomic knowledge and demonstrates this expertise when working with Operations. Key job responsibilitiesThe WHS officer will be responsible for partnering with a site operations team in EDSP Stations to execute company safety policies and ensure compliance to all applicable local and regional regulations. By leveraging lean principles and kaizens, this individual will lead continuous improvement initiatives to reduce conditional and ergonomic risk in our processes to ensure a safe and healthful working environment for our Associates. The WHS officer must demonstrate the ability to build trust and confidence with the Operations Team and influence change through providing comprehensive risk assessments and safety data analysis. The WHS officer must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. This individual must instruct and train Operations Leaders in company safety policies and assist the operations site teams in incorporating our safety standards at their site. The WHS officer will be required to identify best practices and incorporate these best practices into our standards to continuously improve company safety policies. The WHS officer will be required to possess excellent safety program and relevant safety, environmental and ergonomic knowledge and demonstrates this expertise when working with Operations. We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs. Basic Qualifications:- Bachelor's degree or equivalent, or 1+ years of demonstrating safety standards experience Preferred Qualifications:- 2+ years previous experience in Environment, Health & Safety or ME in Industrial Safety Engineering Experience implementing lean principles and process improvement in an operational environment.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionIn this role, you will responsible for the planning and delivery of Community Feedback initiatives including new customer facing features, while driving operational excellence and software development efficiency through scalable mechanisms. You will drive stakeholder alignment on investments and business requirements related to this work.The successful candidate is one who loves working directly with Software Developers, Applied Scientists and Principal Technologists to understand theirneeds, drive technical decisions and solutions that enable Engineering and Science teams to operate more efficiently, and securely. We have a team culture that encourages innovation and we expect team members and management alike to take a high degree of ownership for their program vision and execution of ideas.You will have the opportunity to engage with systems that are using state of the art technology. You will build scalable mechanisms, drive process improvements, and work with service owners to develop innovative solutions to complex business and technical challenges.You can prioritize well, communicate clearly, and have a consistent track record of delivery.You are proactive in removing roadblocks, pave the way for innovation, and can handle multiple competing priorities in a fast-paced environment.You will be a positive influence across diverse teams, be able to effectively rally support foryour initiatives, and be able to help Engineering and Science teams create simple solutions to meet your program goals. You are able to handle business escalations with a data-driven approach to build trust with engineers and Senior Leaders within the Org. Basic Qualifications:- Experience in technical program management working directly with software engineering teams- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules- Experience owning/driving roadmap strategy and definition- Experience working directly with engineering teams- Experience in system design Preferred Qualifications:- Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.m/w/dOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionYou will own the operational design and execution of centralized detection and response capabilities for Amazon's North American security network. This role focuses on multiple emerging technology programs, including Visual Firearm Detection, Drone-as-First-Responder (DFR) operations, inbound screening, etc. You will be the person who converts these technologies from pilot concepts into operational realities with defined playbooks, trained operators, and measurable outcomes.You will define how Central Monitoring Station (CeMoS) operators respond to weapons detection alerts, build coordination frameworks between the monitoring center and Remote Pilots in Command (RPICs), and develop the training and proficiency standards that ensure 24/7 operational readiness. You are building something new from the ground up.Key job responsibilities- Build the centralized monitoring model for 229 high-risk trailer yards, defining operator-to-site ratios, coverage schedules, and response SLAs- Develop response protocols for yard-specific alert types: LPR hot-list matches, geo-fence violations, gate verification failures, and perimeter breaches- Design the remote gate control workflow enabling CeMoS operators to hold/release electronic gates based on verification outcomes- Own the GPS/fleet tracking monitoring capability, converting geo-fence alert data into actionable response for trailer theft prevention- Own the operational delivery of a centralized video footage retrieval pilot for WHS incident investigations across 33+ North American sites, and scale the operation post-pilot- Manage ticket queue performance against SLA targets, ensuring retrieval packages are delivered with acceptable turnaround time and investigation-grade quality- Oversee 3P analyst team (4 analysts, day and swing shifts) including workload balancing, quality assurance, and performance coaching- Define the expansion model for scaling from 33 pilot sites to network-wide deployment based on calibrated capacity data- Own and scale the remote camera audit program across Worldwide Amazon sites, managing weekly MDF audits and monthly comprehensive audits- Develop standardized investigation support packages (pre-analyzed intelligence, video evidence compilation, timeline reconstruction) for field S&LP teams- Define intake criteria for investigation requests, prioritization logic, and delivery SLAs targeting 85%+ actionable outcome rate- Coordinate with UK CRC and APAC iCMRS teams to share best practices and align investigation methodologies globally- Establish and maintain operational dashboards tracking SLA performance, capacity utilization, and stakeholder satisfaction across all monitoring programs- Conduct regular stakeholder surveys and use feedback to refine service delivery and expand use cases- Build and manage the YB operator and 3P analyst staffing model for monitoring and investigation functions- Produce monthly operational reports and contribute to Quarterly Business Reviews demonstrating bandwidth liberation and cost efficiency for field teamsA day in the lifeYour morning starts with reviewing overnight alert performance from your various detection mechanisms and checking RPIC shift readiness at the AZA2 Regional Drone Operations Center (RDOC). You spend part of your day refining response SOPs based on real incident data, working with technology vendors on system tuning (adjusting detection thresholds, validating AI model accuracy), and coordinating with RPIC shift leads on drone dispatch protocols. You run scenario-based training exercises to keep operators sharp on high-stakes, low-frequency events like armed aggressor detection. When a new detection capability is ready to pilot, you own the operator training plan, define alert routing, and validate that the end-to-end response chain works before it goes live. You balance building for the future with making sure today's operations run without gaps.About the teamCeMoS (Central Monitoring Station) is Amazon's global centralized security monitoring network, operating 24/7 control rooms across six locations (US, UK, Poland, India, Brazil, Egypt). The program is transforming security operations from a traditional guard-centric model to an intelligence-driven, technology-enabled approach that delivers real-time detection and response at enterprise scale.The AMER CeMoS operation at AZA2 (Goodyear, AZ) is the North American hub, currently expanding from a camera audit pilot into a full-spectrum detection, monitoring, and investigation center. These roles are foundational to that expansion, standing up capabilities that do not exist today.CeMoS sits within the Security Operations Group (SOG) under Worldwide Operations Security (WWOS). SOG is the operational execution layer for Amazon's physical security strategy, owning centralized monitoring, incident response, and law enforcement coordination across all programs. Basic Qualifications:- Bachelor's degree or equivalent, or 5+ years of security service, loss prevention, asset protection, investigations, or law enforcement experience- 2+ years of mission critical, 24x7 operations experience- Experience working with technology teams and solving operational issues using technology- Experience triaging and developing security alerts and response automation, conducting front-line analysis, and providing escalation support- Experience with analytical tools and ability to dive deep into metrics and reporting- ability to get FAA Part 107 Drone Pilot Certification in the first 90 days- Experience working with or managing contract/vendor staff in an operational setting Preferred Qualifications:- Experience with video and image processing and compression algorithms and standards, computer vision and/or machine learning- 8+ years of supply chain security, including management of third-party logistics providers, law enforcement, loss prevention, risk management, investigations or similar field experience- Experience with Federal Aviation Administration (FAA) regulations or similar technical platforms, or experience interpreting flight monitoring systems or similar technical platforms- Experience with Real Time Crime Center (RTCC) operations, centralized dispatch, or alarm monitoring (UL, FM, or equivalent)- Experience with drone/UAS operations in a security, public safety, or commercial contextAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, AZ, Goodyear - 121,200.00 - 163,900.00 USD annuallyUSA, AZ, Tempe - 121,200.00 - 163,900.00 USD annuallyUSA, TN, Nashville - 109,000.00 - 155,400.00 USD annuallyUSA, TX, Austin - 121,200.00 - 163,900.00 USD annuallyUSA, VA, Arlington - 121,200.00 - 163,900.00 USD annuallyUSA, WA, Seattle - 121,200.00 - 163,900.00 USD annually

Job DescriptionThe Security and Loss Prevention Expert (SLP Expert) is a key leadership position within the Amazon Security and Loss Prevention (S&LP) team. This role leads the effort to efficiently and effectively provide End-to-End (E2E) S&LP services across all assigned operational business units. This position reports to the SLP Cluster Manager.Key job responsibilities* Identify vulnerabilities and conduct root cause analysis using data to define mitigating actions while ensuring compliance with legal and ethical standards.* Actively monitor and report outcome for systems and tools that generate data indicating site/region opportunities.* Manage confidential investigations and prepare prompt reports of theft, fraud, and workplace violence/critical incidents.* Utilize continuous improvement to drive process enhancements and increase efficiency. * Serve as department’s liaison and security/crisis management subject matter expert keeping site leadership informed on department’s key issues, strategies and the performance.* Identify, promote and implement security best practices while effectively partnering with internal customers to evaluate current and future security needs, processes, and initiatives, incident response planning, facilitating and management. * Domestic regional travel up to 50% of the time when applicable. * Lift up to 49 pounds and frequently push, pull, squat, bend, and reach; Stand/walk for up to 12 hours during shifts; Work in an environment where the noise level varies and can be loud; Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments); Continuously climb and descend stairs (applies to sites with stairs).* This role covers 24/7 operations and must be able to work all shifts, including nights, weekends, and holidays.A day in the lifeAs a SLP Expert, you will join a team of S&LP professionals providing security as a service to business customers across multiple business units within a dedicated geographical area. You perform regular physical security audits and investigate policy violations, security-related incidents, and loss events. During your investigations, you will collect information by monitoring systems and tools, analyzing data reports, and conducting interviews. Your findings contribute to identifying vulnerabilities in various processes to identify and drive mitigating measures. You play a key role in maintaining the physical integrity of our sites by auditing and monitoring the health status of our systems and, jointly with subject matter experts and external suppliers, maintain their functionality. Furthermore, you identify and act upon initiatives improving our physical security infrastructure and contribute directly to the budgetary planning for our external suppliers. You interact on a daily basis with our external security service providers to ensure delivery of high-quality security services and a smooth customer experience. You will be working on multiple high-impact initiatives/projects by collaborating with stakeholders across organizational levels to deliver measurable outcomes through effective project management. Finally, you deliver loss prevention-related education and awareness programs to other teams across all management levels and manage the implementation of our S&LP plan.About the teamWorldwide Operations Security (WWOS) is the global organization that supports field Loss Prevention and is designed to support Amazon’s Worldwide Operations, as well as affiliate and retail businesses, by creating and maintaining a work environment that is both prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection. We accomplish this by creating policy and implementation guidelines; training leadership and staff; using technology to eliminate subjectivity, complexity, and variation; identifying, preparing for, and mitigating risk; and auditing our practices to ensure compliance. Basic Qualifications:- Bachelor's degree or equivalent, or 4+ years of relevant professional or military experience- 2+ years of security service, loss prevention, asset protection, investigations, or law enforcement, or 2+ years of Amazon (Blue Badge/FTE) experience Preferred Qualifications:- Experience in implementing metric-based strategies utilizing continuous improvement concepts- Experience in physical security systems maintenance/implementation and coordinating scope of work with security vendors- 2+ years of operational experience in risk management, audit, data analytics, inventory control, quality assurance, retail, warehouse, distribution center services, delivery service, or supply chain- Investigative interviewing experience; Wicklander and Zulawski, Loss Prevention Qualified, Certified Protection Professional, Loss Prevention Certified, Certified Forensic Interviewer, Certified Threat Assessment Certification or other relevant certifications- Workplace incident mitigation or de-escalation and business continuity planning experience- Proficient in Microsoft Office; including use of Excel pivot tables and development of charts/graphicsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionA equipe da Amazon Logística está em busca de um(a) On the Road Manager para se juntar à equipe da AMZL Brasil em nossa estação de entrega (Delivery Station) de Fortaleza - CE.Como On the Road Manager, você será responsável por liderar e otimizar as operações de última milha, garantindo excelência operacional em todas as etapas do processo de entrega. Seu papel envolverá a operação de carregamento e performance de entregas junto ao time de Operações e Prestadores de Serviços de Entrega (DSPs). Você fará parte de um ambiente altamente colaborativo, dinâmico e inovador, onde ideias são valorizadas e experimentação é incentivada. Nosso objetivo é encontrar soluções criativas e práticas para entregar os melhores resultados aos nossos clientes.Buscamos profissionais com um histórico de excelência em qualidade e foco no cliente, que prosperem em cenários rápidos e desafiadores, e que estejam prontos para atuar em contextos de alta ambiguidade e constantes mudanças.Se você gosta de desafios e está preparado para liderar e entregar resultados em um ambiente que combina o dinamismo de uma start-up com a estrutura de uma grande empresa, queremos conhecer você!Key job responsibilities• Supervisionar a preparação e execução do processo de carregamento, garantindo conformidade com procedimentos operacionais padrão e gerenciando exceções para minimizar atrasos• Coordenar o processo de carregamento das operações de Flex e Hub • Conduzir análise de revisão do dia anterior, liderando chamadas com equipes operacionais e desenvolvendo planos de ação para melhoria contínua• Realizar Gemba walks no loadout e monitoramento on-road para identificar gaps de processo e implementar ações corretivas• Otimizar e gerenciar métricas de performance operacional de On the Road• Monitorar e melhorar métricas de qualidade on-road• Gerenciar e reduzir insucessos de entrega, incluindo RTS (Retorno à Estação), BC (Estabelecimento Fechado), UTA (Impossível Acessar) e UTL (Impossível Localizar)• Comunicar métricas diárias e relatar exceções a outros departamentos de Operações conforme necessário Basic Qualifications:- Bachelor's degree or equivalent- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.- Experience in logistics Preferred Qualifications:- Speak, write, and read fluently in English- Knowledge of Kaizen and Lean methodology techniquesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionThis is a contractual role At Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.This is an individual contribution (IC) role with no direct reports.Essential Responsibilities:• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon• Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate• Critically assess and adjust the case management plan to an employee’s changing needs• Address and respond to sensitive situations• Troubleshoot issues and seek to remove barriers before, during, or after a leave event• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs• Identify and solve problems that may arise, sometimes with limited information• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work• Communicate regular updates to employees and stakeholders both verbally and in writing• Ensure compliance with standard work, federal/state regulations, and company policy• Maintain system records to ensure accurate and timely information/documentation• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate• Other duties as assigned Basic Qualifications:- Bachelor's degree in business, HR, or a related field, or High school or equivalent diploma- 1+ years of customer service experience, or Bachelor's degree in business, HR, or a related field- Knowledge of Microsoft Office including Outlook, Word, and Excel- Speak, write, and read fluently in English Preferred Qualifications:- Experience identifying and resolving complex issues- Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units- Experience with end-to-end ownership of major project deliverables- Experience handling confidential information- Basic US legislation Leave of Absence, Disability and/or Accommodations knowledge, specifically ADA/ADAAA and FMLA- Prior Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.- Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters- Experience working multiple projects or cases independently in environment with changing prioritiesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionOur WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Key job responsibilities* Support, mentor, and motivate your hourly workforce* Manage safety, quality, productivity, and customer delivery promises* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives* Lift up to 49 pounds and frequently push, pull, squat, bend, and reach* Stand/walk for up to 12 hours during shifts* Work in an environment where the noise level varies and can be loud* Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)* Continuously climb and descend stairs (applies to sites with stairs)Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings. Basic Qualifications:- 2+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications:- 1+ years of performance metrics, process improvement or lean techniques experience- Experience managing a team of 20+ employees- Experience with process improvements (Lean process, Kaizen, and/or Six Sigma)- Excellent customer service, communication, and interpersonal skills- A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.- Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, MO, St. Peters - 70,000.00 - 90,900.00 USD annually

Job DescriptionAmazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com and across the open web. If you are interested in joining a rapidly growing organization working to build a unique, world-class advertising group with a relentless focus on the customer, you have come to the right place. We are looking for a results-oriented Account Manager who is passionate about partnering with advertising agencies to help them grow their business and drive results. This team embraces emerging tools and evolving processes to operate with a high degree of ambiguity, requiring someone who thrives in building from the ground up. As an Account Manager, you are a programmatic expert specializing in DSP display and video, with deep agency experience. You will serve as a strategic and consultative partner to agency leadership across account planning, strategy, investment, and activation teams. You will provide dedicated onsite presence to agencies, offering direct access to Amazon’s DSP and AdTech solutions, insights, and measurement expertise when agencies need it most. The ideal candidate brings a strong agency background, programmatic expertise, comfort with ambiguity, and an ability to influence through insights and consultation. Key job responsibilities- Become a knowledgeable partner on Amazon Advertising solutions, Amazon DSP, and Amazon AdTech solutions - Develop media strategies for growth based on overall agency goals/objectives - Coordinate across internal Amazon teams to streamline agency servicing and ensure efficient resolution of agency-wide blockers - Educate agencies on Amazon’s AdTech offerings, performance metrics, insights, and how to achieve greater results on and off-Amazon - Co-own agency revenue targets with Agency Development Managers and achieve these targets- Own and grow existing agency revenues with limited support from manager - Report on agency account health, revenue pipeline, and provide bridge plans to senior management - Build and maintain effective partnership with advertising development managers and other account team members with limited support from manager - Manage complex customer initiatives and relationships with multiple agency contacts and identify new external relationships Basic Qualifications:- 6+ years relevant experience in a client-facing role including but not limited to ad agency, digital marketing, analytics etc.- Experience in programmatic, display, or CTV planning/buying- Adept at solving problems that span business and technology- Influence process improvement that scales broadly; inventing and simplifying within existing processes Preferred Qualifications:- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service- Experience in the advertising, media or agency landscape, and proven track record of reaching and exceeding sales revenue goals via new and existing business- Bachelor’s degree in Economics, Marketing, Advertising, Statistics, Engineering or Business; MBA is a plus- Programmatic strategy, emerging AI tool adoption, and implementation experienceAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments, restricted stock units (RSUs), and sales incentives. Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, NY, New York - 85,800.00 - 150,100.00 USD annually

Job DescriptionThe Amazon Logistics team is looking for a Senior Shift Manager to join the AMZL Brazil team at our delivery station (Delivery Station) in Fortaleza - DS, during the day shift.As Shift Manager, you will be responsible for leading the day's operation of a Delivery Station. Your role will involve providing support and leadership for Team Leaders, Operators, and Delivery Service Providers, in addition to managing relationships and the performance of external agencies.You will be part of a highly collaborative, dynamic and innovative environment where ideas are valued and experimentation is encouraged. Our goal is to find creative and practical solutions to deliver the best results to our clients.We seek professionals with a history of excellence in quality and customer focus, who thrive in fast and challenging scenarios, and who are ready to work in contexts of high ambiguity and constant change.If you like challenges and are prepared to lead and deliver results in an environment that combines the dynamism of a start-up with the structure of a large company, we want to meet you!Key job responsibilities - Be based at one of our delivery points, on the night shift. Amazon operates 24 hours a day, 7 days a week, so shiftwork will be part of this function, including weekends and holidays; - Supervision of the operation that focuses on the delivery of orders from Amazon directly to customers; - Support your team of operational leaders in the daily management of the delivery point. This will include labor allocation, meeting leadership, assignment of tasks, and communication with internal and external suppliers; - Work with KPIs such as On Time Dispatch, First Day Delivery Success and improve customer service; - Think analytically about project management with attention to detail, ability to influence others, and exceptional organizational skills; - Be obsessed with metrics and dive deep to find root causes quickly to generate improvements; - Find practical and simple solutions to complex problems without sacrificing quality or core functionality. Utilizing exceptional problem solving and communication skills to influence business and technical audiences; - Provide daily support during the implementation/implementation of new systems/processes and collect feedback; - Mapping business requirements, understanding business processes, studying and analyzing workflows, and designing solutions; - Continuously use software and hardware tools to ensure normal day-to-day operations. Ensure that associates have the appropriate tools to perform the job and coordinate repair or replacement when necessary; - Communicate daily metrics and report exceptions to other Operations departments and across Amazon as needed. Basic Qualifications:- Bachelor's degree or equivalent- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Experience in people management- Experience in logistics Preferred Qualifications:- Experience with performance metrics and process improvement and Lean techniques- Experience in English-language communication skills, both written and verbalOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionThe Accommodation Consultant (AC) will work directly with employees and senior leadership in providing accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation process. This role needs exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from Amazon.Key job responsibilitiesPerform accommodation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments Serve as a subject matter expert on the accommodations process as well as country specific guidance. Coordinate the accommodation process and provide end-to-end case management Collaborate with Stakeholders to determine and finalize accommodation approval/denials Communicate the accommodation decision and partner with appropriate stakeholder(s) for implementation Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes Direct employees to the appropriate resource for answers Maintain a case load of up to 40 cases per day. Ability to discern when to escalate complex issues to the Sr. Accommodation Consultant Maintain system records to ensure accurate and timely information/documentation Adhere to internal SLAs and quality standards Consult, coordinate and partner with our HR, Legal, Payroll, Benefits, team members and other departments/systems as appropriate Participate in other activities and projects within the DLS program Maintain regular, reliable and timely attendance Perform other duties as assigned Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirementAbout the teamFrom a customer driven perspective, Accommodation Consultants strive to provide the best customer service and facilitate working at the best employer on earth. They work directly with customers at many levels, from associates, managers and legal representatives. The team provides expert knowledge in accommodation best practices. They work with a team of managers, Accommodation Consultants and administrative professionals to deliver service and equity to all individuals. Basic Qualifications:- Bachelor's degree, or 2+ years of customer service experience- Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses- Handle all cases in USC / SIM tool in English- Responding to inquiries regarding policies related to accommodations, etc. Preferred Qualifications:- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service- Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround- Experience in managing critical operational processes, with SLA responsibility- Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in managing and troublshooting network- Experience with service delivery and service level management- Demonstrate ability to analyze problems logically and commit to change and process improvement (applying KAIZEN & LEAN methodologies as applicable)- Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency- Strong ability to exceed expectations with regards to performance and individual contribution- Ability to maintain high levels of confidentiality and data security standards- Commitment to Amazon's emergency as the world's most customer-centric companyOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionThe Accommodation Consultant (AC) will work directly with employees and senior leadership in providing accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation process. This role needs exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from Amazon.Key job responsibilitiesPerform accommodation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments Serve as a subject matter expert on the accommodations process as well as country specific guidance. Coordinate the accommodation process and provide end-to-end case management Collaborate with Stakeholders to determine and finalize accommodation approval/denials Communicate the accommodation decision and partner with appropriate stakeholder(s) for implementation Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes Direct employees to the appropriate resource for answers Maintain a case load of up to 40 cases per day. Ability to discern when to escalate complex issues to the Sr. Accommodation Consultant Maintain system records to ensure accurate and timely information/documentation Adhere to internal SLAs and quality standards Consult, coordinate and partner with our HR, Legal, Payroll, Benefits, team members and other departments/systems as appropriate Participate in other activities and projects within the DLS program Maintain regular, reliable and timely attendance Perform other duties as assigned Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirementAbout the teamFrom a customer driven perspective, Accommodation Consultants strive to provide the best customer service and facilitate working at the best employer on earth. They work directly with customers at many levels, from associates, managers and legal representatives. The team provides expert knowledge in accommodation best practices. They work with a team of managers, Accommodation Consultants and administrative professionals to deliver service and equity to all individuals. Basic Qualifications:- Bachelor's degree, or 2+ years of customer service experience- Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses- Handle all cases in USC / SIM tool in English- Responding to inquiries regarding policies related to accommodations, etc. Preferred Qualifications:- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service- Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround- Experience in managing critical operational processes, with SLA responsibility- Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in managing and troublshooting network- Experience with service delivery and service level management- Demonstrate ability to analyze problems logically and commit to change and process improvement (applying KAIZEN & LEAN methodologies as applicable)- Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency- Strong ability to exceed expectations with regards to performance and individual contribution- Ability to maintain high levels of confidentiality and data security standards- Commitment to Amazon's emergency as the world's most customer-centric companyOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionThe Accommodation Consultant (AC) will work directly with employees and senior leadership in providing accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation process. This role needs exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from Amazon.Key job responsibilitiesPerform accommodation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments Serve as a subject matter expert on the accommodations process as well as country specific guidance. Coordinate the accommodation process and provide end-to-end case management Collaborate with Stakeholders to determine and finalize accommodation approval/denials Communicate the accommodation decision and partner with appropriate stakeholder(s) for implementation Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes Direct employees to the appropriate resource for answers Maintain a case load of up to 40 cases per day. Ability to discern when to escalate complex issues to the Sr. Accommodation Consultant Maintain system records to ensure accurate and timely information/documentation Adhere to internal SLAs and quality standards Consult, coordinate and partner with our HR, Legal, Payroll, Benefits, team members and other departments/systems as appropriate Participate in other activities and projects within the DLS program Maintain regular, reliable and timely attendance Perform other duties as assigned Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirementAbout the teamFrom a customer driven perspective, Accommodation Consultants strive to provide the best customer service and facilitate working at the best employer on earth. They work directly with customers at many levels, from associates, managers and legal representatives. The team provides expert knowledge in accommodation best practices. They work with a team of managers, Accommodation Consultants and administrative professionals to deliver service and equity to all individuals. Basic Qualifications:- Bachelor's degree, or 2+ years of customer service experience- Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses- Handle all cases in USC / SIM tool in English- Responding to inquiries regarding policies related to accommodations, etc. Preferred Qualifications:- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service- Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround- Experience in managing critical operational processes, with SLA responsibility- Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in managing and troublshooting network- Experience with service delivery and service level management- Demonstrate ability to analyze problems logically and commit to change and process improvement (applying KAIZEN & LEAN methodologies as applicable)- Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency- Strong ability to exceed expectations with regards to performance and individual contribution- Ability to maintain high levels of confidentiality and data security standards- Commitment to Amazon's emergency as the world's most customer-centric companyOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionThis is a contractual roleAt Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.This is an individual contribution (IC) role with no direct reports.Essential Responsibilities:• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon• Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate• Critically assess and adjust the case management plan to an employee’s changing needs• Address and respond to sensitive situations• Troubleshoot issues and seek to remove barriers before, during, or after a leave event• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs• Identify and solve problems that may arise, sometimes with limited information• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work• Communicate regular updates to employees and stakeholders both verbally and in writing• Ensure compliance with standard work, federal/state regulations, and company policy• Maintain system records to ensure accurate and timely information/documentation• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate• Other duties as assigned Basic Qualifications:- Bachelor's degree or equivalent- Knowledge of MS Excel, Word, SharePoint and PowerPoint- 2+ years of customer service experience, or Bachelor's degree in business, HR, or a related field Preferred Qualifications:- Master's degree- Experience handling confidential information- Experience with process improvement and stakeholder management- Experience and knowledge in Six Sigma belts and process improvement initiatives.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionIn this role, you will establish deep business and technical relationships with an AWS partner through your knowledge of the customer's enterprise and mission across all domains, processing and ingesting mission data. You will have day-to-day interactions with your partner in support of their mission with their public sector customers and workloads. The ideal candidate will possess both a business background that enables them to drive an engagement and interact at the executive level, as well as a technical background that enables them to easily interact with software developers and architects. They should also have a demonstrated ability to think strategically about the mission, product and technical challenges, with the ability to build and convey compelling value propositions. In addition, technical skills and background are essential as AWS targets customers that are looking for front line technical expertise and cloud experience (sales and implementation). This position requires that the candidate selected be a US Citizen and currently possess and maintain an active TS/SCI security clearance.Key job responsibilities- Serve as a key member of the AWS public sector partner team in helping to drive overall AWS market and technical strategy.- Own relationships with a large public sector Aerospace and Defense account. - Work collaboratively to develop and advance relationships to grow AWS revenue through assigned partners.- Maintain an accurate and robust pipeline and forecast of business opportunities.- Understand and navigate public sector contracting vehicles and procedures.- Set a global sales plan ensure it's in line with the AWS strategic direction.- Understand the technical considerations and certifications specific to the public sector.- Execute the strategic sales and business development plan while working with key internal stakeholders.- Identify specific prospects/partners/channels to approach while communicating the specific value for their use case.- Work closely with the AWS sales, product and technical teams to foster joint pursuits.- Understand the technical requirements of our customers and work closely with the internal development team to guide direction of our product offerings for developers.- Prepare and give business reviews to the senior management team regarding progress and roadblocks.- Manage complex contract negotiations, including government contracting, and liaison with the legal group.A day in the lifeA typical day would include meeting with your customer, team members and AWS stake holders to work through and solve customer challenges or mission objectives in AWS.About the teamThe team you will be working with is a hand picked team of talented individuals with varying background in DoD, Intelligence, IT operations and product management.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications:- Experience in technology sales selling enterprise software, networking, infrastructure, managed hosting services, or cloud computing services- Experience in a dynamic environment with a high degree of customer service- 10+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience- Deep understand of the Defense Industrial Base- Understanding of US and Global Policy as it relates to defense- Current, active US Government Security Clearance of Top Secret or above Preferred Qualifications:- Experience and track record of exceeding sales goalsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments, restricted stock units (RSUs), and sales incentives. Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, VA, Arlington - 170,000.00 - 230,000.00 USD annuallyUSA, VA, Herndon - 170,000.00 - 230,000.00 USD annually

Job DescriptionWe're looking for a Startup Launch Program Manager to drive the end-to-end launch of dark store facilities for our Quick Commerce business. You'll own the critical path from construction handoff through first delivery—coordinating across real estate, construction, operations, supply chain, and technology to bring new sites to life on time and at quality.This is a high-visibility role where your work directly translates to market expansion and revenue growth.What You'll Do: -Own the full launch lifecycle for new dark store sites, from site readiness through operational go-live -Drive cross-functional coordination across construction, operations, supply chain, and technology teams during the startup phase -Manage critical path milestones including permitting, vendor mobilization, equipment installation, and operational readiness -Identify and mitigate risks that threaten launch timelines or site readiness -Develop and refine launch playbooks and scalable processes to support accelerating launch cadence -Execute against the launch sequencing and market-entry plans defined by leadership -Report launch progress, risks, and decisions to senior leadership Basic Qualifications:- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams Preferred Qualifications:- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, GA, Atlanta - 74,200.00 - 129,800.00 USD annuallyUSA, MA, Boston - 74,200.00 - 129,800.00 USD annuallyUSA, VA, Arlington - 74,200.00 - 129,800.00 USD annually

Job DescriptionThis is a contractual roleAt Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.This is an individual contribution (IC) role with no direct reports.Essential Responsibilities:• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon• Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate• Critically assess and adjust the case management plan to an employee’s changing needs• Address and respond to sensitive situations• Troubleshoot issues and seek to remove barriers before, during, or after a leave event• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs• Identify and solve problems that may arise, sometimes with limited information• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work• Communicate regular updates to employees and stakeholders both verbally and in writing• Ensure compliance with standard work, federal/state regulations, and company policy• Maintain system records to ensure accurate and timely information/documentation• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate• Other duties as assigned Basic Qualifications:- Bachelor's degree or equivalent- Knowledge of Microsoft Office including Outlook, Word, and Excel- 2+ years of customer service experience, or Bachelor's degree in business, HR, or a related field Preferred Qualifications:- Master's degree- Experience working with and protecting confidential and sensitive HR information- Experience with process improvement and stakeholder management- Experience with Six Sigma, or analytical and process improvement techniquesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionThis is a contractual roleAt Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.This is an individual contribution (IC) role with no direct reports.Essential Responsibilities:• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon• Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate• Critically assess and adjust the case management plan to an employee’s changing needs• Address and respond to sensitive situations• Troubleshoot issues and seek to remove barriers before, during, or after a leave event• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs• Identify and solve problems that may arise, sometimes with limited information• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work• Communicate regular updates to employees and stakeholders both verbally and in writing• Ensure compliance with standard work, federal/state regulations, and company policy• Maintain system records to ensure accurate and timely information/documentation• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate• Other duties as assigned Basic Qualifications:- Bachelor's degree or equivalent- Knowledge of Microsoft Office including Outlook, Word, and Excel- 2+ years of customer service experience, or Bachelor's degree in business, HR, or a related field Preferred Qualifications:- Master's degree- Experience working with and protecting confidential and sensitive HR information- Experience with process improvement and stakeholder management- Experience with Six Sigma, or analytical and process improvement techniquesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon Game Studios is looking for a Game Designer - we build exciting new casual and innovative games using Amazon's GameNight phone controller experience as well as traditional controllers. Working with and guiding our development partners, you will innovate new categories in games, including working with best-in-class IP and creating new titles like Courtroom Chaos that utilize pioneering player-facing AI features. In this role, you will participate in the idea generation of what kind of great games will be best for all kinds of casual game players, with a particular focus on creative design and player-facing AI features that create magical, dynamic gameplay experiences that appeal to non-traditional gaming audiences. In tandem with Publishing Leadership you will help manage multiple games in development across multiple external partners and work cross functionally with production, art, UX, and tech partners. The opportunity to delight millions of gamers is massive, but it's also an ambiguous challenge. You will leverage your game design knowledge and expertise to help guide our external development partners in creating innovative experiences for Amazon customers who play games. Working in a publishing capacity, you'll establish respectful and collaborative relationships with world-class game developers. You thrive in an entrepreneurial environment and will collaborate with stakeholders to resolve ambiguity and balance competing priorities. Key job responsibilitiesKey job responsibilities: - Partner with and help guide external game developers to ideate, design, and launch great original casual games on Luna including Amazon GameNight experiences - Design gameplay features that support engaging, accessible gameplay for mass market audiences - Contribute design ideas that leverage runtime AI to personalize and enhance player experiences, working within the team's creative vision- Work on multiple concurrent projects and interface with all levels within the organization with candor and respect About the teamAmazon Game Studios applies the principles of Amazonian culture to the world of game design. We have a diverse team of talented, creative people pairing their love of making games with the unique strengths that come with being part of Amazon. Working in a publishing model, we partner with exceptional external developers to bring innovative titles to market, including games like Courtroom Chaos. While innovative AI games are a core pillar to our studio vision, we’re also developing games across different genres utilizing world class IP. Across all of our teams and locations, we are united by a common purpose: to share great gaming experiences with customers around the world. We believe in a future where everyone is a gamer and everyone can create, compete, collaborate and connect through games, and we are looking for the right people to help us build that future. With the power of Luna at your fingertips, you will have the chance to innovate in gameplay, creativity, marketing, and technology, while working alongside some of the smartest and most creative minds in the industry. Basic Qualifications:- Experience in Games Industry (supporting title Development, Release, or Live Ops)- 5+ years experience as a game designer working in the game industry- Strong experience designing and shipping innovative and/or casual games across multiple platforms- Excellent communication skills, as well as analytical and problem-solving skills- Proven design expertise with shipped titles demonstrating complex interconnected game mechanics- Experience creating end-to-end game experiences from the concept stage to shipping- Experience working with third-party developers in a publishing or partnership capacity to build great content- Experience creating and documenting high-quality design documentation- A portfolio that demonstrates process and capabilities in crafting compelling gameplay and robust game design. Preferred Qualifications:- Experience designing player-facing AI features such as adaptive difficulty, dynamic content generation, intelligent NPCs, or personalized gameplay experiences- Familiarity with runtime (not production) AI systems and their application to enhance player experiences, or demonstrated willingness to learn and adopt emerging AI gameplay technologies- BA, technical or creative degree, or equivalent work experience- A passion for emergent technologies and new gaming trends- Experience working on large scale transmedia IP and/or with celebrity talentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionWe are looking for a highly skilled and motivated analytics and insights expert to help scale our growing ads business. The role is a key member of the Sales organization, working closely with Sales, Product, Retail teams as well as our external ads customers. The role utilizes the wide range of unique data across Amazon and translate it into high-quality and actionable insights and recommendations to improve our external customers' (advertisers) full funnel ads performance on Amazon. Day to day, the role's activities include analyzing ads and business data, applying data science or marketing science methodologies, developing insights and recommendations for both Sales teams and advertisers, and presenting insights in C-suite advertiser leadership meetings.Key job responsibilities- Leverage Amazon’s wide range of data to develop analytical assets and insight narratives- Own advertiser-level analytics related strategic conversations internally and externally- Present findings and insights in a consultative way to advertisers and collaborate with the relevant internal teams in order to provide a complete solution- Provide data-driven guidance to C-suite advertiser leaders, via business reviews and frequent in-person advertiser presentations, to regularly iterate on and articulate a brand’s strategy and influence their marketing initiatives- Demonstrate good analytical ability, and develop great expertise in Amazon’s proprietary tools and metrics, working to constantly evolve how we analyze and communicate data driven insights to our advertisers- Demonstrate behavior that exemplifies the Amazon Leadership PrinciplesAbout the teamThe Analytics & Insights team is a key member of the Amazon Ads Sales organization. We provide analytics-driven Sales enablement support internally as well as insights-based consulting for advertisers. Our team deliver impactful insights incorporating knowledge of existing measurement and product capabilities. We innovate to stay ahead of industry trends and cater to diverse advertiser/agency needs. We enable scaling of insights through strategic partnerships with product and engineering team. Basic Qualifications:- Bachelor's degree- Ability to write complex SQL queries from scratch, extract and manipulate data, and create new measures and metrics- Fluency with Python, R, SAS, etc. and ability to run or ramp up on statistical modelling and testing in one of the above languages- Solid understanding of Data Science and Marketing Science subjects such as regression, hypothesis testing and audience analysis- Ability to work cross-functionally and excellent organizational, interpersonal, and communication skills- Comfortable presenting complex analysis in an easy to digest way to stakeholders and C-suite level advertisers- Fluency in spoken and written Japanese and English; fluency in Mandarin is a plus Preferred Qualifications:- Experience in delivering client facing projects in a consultancy role- Experience with project management or technical product management- Experience with advertising publishers, marketing/creative agencies or digital media planning- Publication track record/writing experience (ex. published a paper in a technical journal or trade publication)- MBA, Master’s or Doctoral degree in Economics, Marketing, Statistics, Advertising, or BusinessOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAre you a versatile creative who thrives across disciplines? Are you a true multi-disciplinary talent who leverages a full AI toolkit to deliver visually stunning design, big ideas that get noticed, frictionless UX, and sharp copy? Are you excited to own the full creative workflow—from insight-driven pitch decks to polished digital campaigns? Then let's talk.Amazon's Brand Innovation Lab ("BIL") is looking for a full-stack Art Director to create one-of-a-kind campaigns for a wide range of leading global brands across every advertising vertical. You'll partner with other multi-disciplinary creatives, solutions managers, producers, and software developers to create first-class full-funnel customer experiences across the "Amazon Canvas" (Prime Video, Alexa, Twitch, Live Sports, Amazon Music). You'll lead projects and own client relationships, focusing on creating work that benefits the end customer while expanding what's creatively possible—from brief to execution.This role will use data, insights, and creativity to create campaign strategy and concepts, develop designs and the look and feel for experiences, as well as templates for never-before-done brand experiences that will solve customer problems, on and off Amazon platforms. You have strong conceptual, presentation, storytelling, and project management skills, as well as digital media expertise, and of course, a keen attention to detail.Your portfolio should feature interesting, innovative, insight-driven campaigns and ideas that solve an advertiser problem through a variety of different media channels, including but not limited to video, social, digital (website design), activations, and outdoor.Key job responsibilities- Concept, design, and execute innovative ads, campaigns, and experiences for global brands- Partner with other creatives, solutions managers, developers, strategists, and producers to create customer-focused solutions that deliver on advertiser objectives- Lead campaigns and collaborate with internal teams, clients, and external agency partners- Deliver high-quality designs and exceptional art direction for campaigns across different Amazon touch points- Demonstrate in-depth understanding of Photoshop Suite, Figma, and AI tools- Bring a deep passion for understanding customers and making work that delivers results- Present ideas and concepts to clients, agencies, and internal stakeholders- Ideate across both traditional and non-traditional formats, with a proven ability to create new mediums for advertising- Manage multiple projects simultaneously to meet deadlines- Mentor and inspire junior designers and creativesA day in the life- Partner with IMDb on how to create a reality content series for a travel brand- Invent a product that helps revolutionize cooking with a CPG brand- Present a campaign to brand clients and their partner media agency- Design a trivia experience for a FinServ brand using Prime Video titles- Review video edits for influencer product launch campaign- Innovate what's next on Amazon for our fashion advertisersAbout the teamBrand Innovation Lab (BIL) is an award-winning team that conceptualizes and executes bespoke advertising experiences for global brands—including Nike, Purina, Gap, Santander, and P&G—who invest in media with Amazon Ads, scaling successful campaign elements as new products or features in existing products. Our global team of storytellers and innovators includes creatives, strategists, design technologists, engineers, producers, and more, collaborating to create customer-focused solutions across the Amazon canvas (Alexa, Twitch, Prime Video, Fire TV, etc.) that are customized to our advertisers' goals.We foster an inclusive environment where diverse perspectives fuel our creativity. We believe the best ideas come from teams that reflect the customers and communities we serve, and we're committed to supporting every team member's growth and well-being.Check out BIL's recent campaigns here: https://brandinnovationlab.amazon/ Basic Qualifications:- Experience in marketing, brand advertising, media sales, or online advertising and close work with senior advertisers and agency stakeholders- 6+ years of professional experience- Experience with Figma and the Adobe CS suite: XD, Photoshop, Illustrator. InDesign, Dreamweaver, Premiere and After Effects Preferred Qualifications:- Knowledge of branding guidelines and corporate identity, visual design, print and digital layout designAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status. CAN, ON, Toronto - 81,500.00 - 136,100.00 CAD annually

Job DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.We are seeking a highly analytical, driven, and experienced Mfg Ops Engineer to manage contract manufacturing vendor relationships and drive operational excellence in our high-velocity manufacturing operations. In this role, you will lead the end-to-end strategic partnership with vendors providing critical design, development, manufacturing, and integration services for AWS servers and rack integration. You will be responsible for optimizing vendor performance across cost, quality, capacity, delivery, compliance, and sustainability while ensuring efficient manufacturing capacity and timely delivery of products to AWS data centers globally. As a Tech Ops Engineer, you will act as the primary point of escalation for all vendor-related issues, manage material flow and logistics, and drive continuous improvement initiatives. This role requires exceptional leadership in delivering detailed plans to execute complex rack build deployments while collaborating with cross-functional teams including hardware engineering, supply chain, quality, lifecycle management, operations, compliance, and sustainability. Key job responsibilitiesVendor Management & Operational Excellence- Day-to-day management responsibility for high-velocity assembly operations- Act as point of escalation for all vendor-related issues including production, engineering, business continuity planning, and quality- Manage vendor operational excellence through data-driven metrics and continuous improvement activities- Lead quality defect evaluation and internal escalation/coordination for complex corrective and preventive actions (CAPA)- Influence partner processes, technologies, and policies to achieve mutual benefits for both organizations in a sustainable manner- Manage multi-discipline hardware development teams across CM/OEM/ODM vendorsSupply Chain & Materials Management- Manage material flow and logistics to enable manufacturing execution- Deep dive and solve supply chain blockages that affect rack delivery SLAs- Analyze production schedules and demand forecasts, ensuring customer requirements are met while maximizing site utilization- Drive material reuse opportunities, improving AWS's overall circular supply chain- Lead and orchestrate the flow of materials, testing scripts, and BOM deployment at manufacturing sitesProcess Improvement & Engineering- Drive cross-functional strategic initiatives to improve supply chain efficiency and overall cost structure- Own process engineering optimization and cost reduction initiatives for sustaining projects- Guide best practices on manufacturing including process control, line optimization, tool effectiveness, and repeatability & reproducibility (R&R)- Propose design changes that will enhance product sustainability- Evaluate product Engineering Change Orders (ECOs) and drive multi-system process and system changes- Conduct system-level analysis to optimize production operationsAnalysis & Strategic Planning- Drive complex business analysis to identify opportunities to improve internal and external processes- Design and maintain scalable, reliable analytical tools, dashboards, and metrics to drive key decisions and resource prioritization- Develop and implement innovative sourcing strategies that meet AWS's cost objectives through in-depth analysis of cost drivers and bill of materials- Craft compelling data-driven narratives and presentations that inform strategic decision-making- Use written communications to influence product strategyCross-Functional Collaboration- Work cross-functionally to identify and apply best practices and continuous process improvements- Influence internal technical teams to drive multi-system process and system changes- Set project requirements and drive results across internal and external teams- Building and maintaining positive relationships with stakeholders in Supply Chain, Design- Engineering, Quality, Deployment, and product leadership- Mentor team members on best practices for manufacturing engineering- Engage and influence senior executives on operational A day in the life1. Review production metrics and KPIs from high-velocity assembly operations, identifying and addressing immediate escalations2. Attend cross-functional meetings with procurement, logistics, and manufacturing stakeholders to discuss supply chain initiatives3. Analyze vendor performance metrics and lead discussions to drive continuous improvement4. Conduct deep analysis of supply chain steps from pre-order to post-shipment to enable order flow5. Collaborate with technical teams on system changes to improve cross-functional process efficiencies6. Meet with vendor partners to discuss process improvements, technology upgrades, and partnership strategies7. Review production schedules and demand forecasts, making adjustments to balance efficiency and flexibility8. Reflect on daily activities and plan continuous improvement initiatives focused on lowering risks and reducing lead timesAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field- Experience with data analysis tools such as Excel, Pivot Tables, SQL, Tableau, etc.- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment- Knowledge of supply chain management concepts - forecasting, planning, sourcing, optimization and logistics or equivalent- Experience engaging and influencing senior executives, demonstrating a strong familiarity with decision-making processes in enterprise customers- Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities- Experience managing multiple projects, prioritizing, planning, and managing time- Experience in high-volume manufacturing operations or sourcing environments- Experience delivering complex projects with prior ownership of the operation of a mission-critical team and/or product Preferred Qualifications:- Master's degree or above in management, business administration, economics, engineering, marketing- Experience with the project management of technical projects- Six Sigma Black Belt Certification, or experience managing teams- Experience in operational excellence, continuous improvement, or process improvement roles- Experience leading engineering design projects and interacting with cross-functional teams- Experience in program, project, product management, or leading a product implementation process- Travel up to 20% of the timeAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionA equipe da Amazon Logística está em busca de um(a) Gerente de Turno para se juntar à equipe da AMZL Brasil em nossa estação de entrega (Delivery Station) de Salvador - DS, no turno diurno ou noturno.Como Gerente de Turno, você será responsável por liderar a operação do dia de uma Estação de Entrega. Seu papel envolverá fornecer suporte e liderança para Líderes de Equipe, Operadores e Prestadores de Serviços de Entrega, além de gerenciar relacionamentos e o desempenho de agências externas.Você fará parte de um ambiente altamente colaborativo, dinâmico e inovador, onde ideias são valorizadas e experimentação é incentivada. Nosso objetivo é encontrar soluções criativas e práticas para entregar os melhores resultados aos nossos clientes.Buscamos profissionais com um histórico de excelência em qualidade e foco no cliente, que prosperem em cenários rápidos e desafiadores, e que estejam prontos para atuar em contextos de alta ambiguidade e constantes mudanças.Se você gosta de desafios e está preparado para liderar e entregar resultados em um ambiente que combina o dinamismo de uma start-up com a estrutura de uma grande empresa, queremos conhecer você!Key job responsibilities - Estar baseado em um de nossos postos de entrega, no turno do dia ou da noite. A Amazon opera 24 horas por dia, 7 dias por semana, portanto, o trabalho em turnos fará parte dessa função, incluindo finais de semana e feriados; - Supervisão da operação que foca na entrega de pedidos da Amazon direto aos clientes; - Apoiar sua equipe de líderes operacionais na gestão diária do posto de entrega. Isso incluirá alocação de mão de obra, liderança de reuniões, atribuição de tarefas e comunicação com fornecedores internos e externos; - Trabalhar com KPIs como DEA, EDD e melhorar o atendimento ao cliente; - Pensar analiticamente sobre gerenciamento de projetos com atenção aos detalhes, capacidade de influenciar os outros e habilidades organizacionais excepcionais; - Ser obcecado por métricas e mergulhar fundo para encontrar as causas raízes rapidamente para gerar melhorias; - Encontrar soluções práticas e simples para problemas complexos sem sacrificar a qualidade ou a funcionalidade principal. Utilizando habilidades excepcionais de resolução de problemas e comunicação para influenciar o público comercial e técnico; - Fornecer suporte diário durante a implantação/implementação de novos sistemas/processos e coletar feedback; - Mapeamento de requisitos de negócios, entendimento de processos de negócios, estudo e análise de fluxos de trabalho e desenho de soluções; - Utilizar continuamente ferramentas de software e hardware para garantir operações normais do dia a dia. Garantir que os associados tenham as ferramentas adequadas para realizar o trabalho e coordenar o reparo ou substituição quando necessário; - Comunicar métricas diárias e relatar exceções a outros departamentos de Operações e em toda a Amazon, conforme necessário. Basic Qualifications:- Bachelor's degree or equivalent- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Experience in people management Preferred Qualifications:- Speak, write, and read fluently in English- Knowledge of Kaizen and Lean methodology techniquesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.