Amazon

Job DescriptionAt Amazon.com, we strive to be Earth’s most customer-centric company. To support this vision, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to work hard, have fun, and make history.We are looking for a talented Business Analyst to join the Trustworthy Shopping Experience Operations Analytics Team.Key job responsibilitiesAn ideal candidate for this role:· Will have relevant experience in data analytics working with large data sets and to extract and transform data using various tools and technologies· Will transform data into actionable business information, and will make it readily accessible to stakeholders worldwide· Will use data to support ideas, drive actionable outcomes, and provide unique ways to present data and information in an easy to consume format· Will be passionate about finding root causes, trends, and patterns and how they impact business.· Will draw inferences and conclusions, create dashboards and visualizations of processed data· Will have business and communication skills to be able to work with product owners to understand key business questions to build reports that enable product owners to answer those questions quickly and accurately. Will be very comfortable juggling competing priorities and handling ambiguity. Will thrive in an agile and fast-paced environment on highly visible projects and initiativesA day in the lifeAs a Business Analyst, you will help develop an analytic solution to drive deep dives, provide insights into the health and state of the Operations and measure business impact. You will transform data into actionable business information, and will make it readily accessible to stakeholders worldwide. You will own the design, creation, and management of extremely large datasets. From Day 1, you will be challenged with a variety of tasks, ranging from creating datasets, reports, dashboards to metadata modeling, pipeline monitoring. You will interact with internal program and product owners, and technical teams to gather requirements, structure scalable and perform data solutions, and gain a deep understanding of key datasets. You will design, implement and drive adoption of new analytic technologies and solutions and promote industry standard best practices. You will be responsible to tune query performance against large and complex data sets. You will help translate analytic insights into concrete, actionable recommendations for business or product improvement.About the teamOur team strives to make Amazon the best way for Partners to reach customers locally and globally and to operate their businesses, driven by the accurate and efficient support and solutions we provide them. We are looking for a Business Analyst for its TSE (Trustworthy Shopping Experience) Operations Analytics team. The team is being grown to provide insights and provide analytical solutions to help drive operational efficiencies, uncover the hidden risks and trends, reduce investigation errors, improve customer experience and predict & recommend the optimizations for future state. Basic Qualifications:- 2+ years of tax, finance or a related analytical field experience- 2+ years of complex Excel VBA macros writing experience- Experience defining requirements and using data and metrics to draw business insights- Experience with SQL or ETL- Bachelor's degree in finance, accounting, business, economics, engineering , analytics, mathematics, statistics or a related technical or quantitative field Preferred Qualifications:- Experience using very large datasets- Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packagesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon's Global Engineering Services (GES) North America Design & Construction team is seeking a Construction Manager to serve as Amazon's owner's representative in the delivery of built facilities and infrastructure supporting our logistics network. In this role, you will manage the full construction lifecycle — from design review and contractor procurement through construction execution and operational handover — for new builds, retrofits, expansions, and program initiatives across your assigned region.You will be the primary point of interface between Amazon and its external partners, including developers, general contractors, design engineers, and regulatory authorities, while serving as the key integrator between construction and the internal Amazon teams responsible for equipping, furnishing, and operating our facilities. Projects range from targeted renovations to large-scale new facility builds, including fulfillment centers, sortation centers, delivery stations, and auxiliary buildings.This role requires strong technical construction expertise, sharp commercial acumen, and the ability to manage multiple concurrent projects independently. You will bring a disciplined approach to safety, budget management, schedule oversight, contract execution, and stakeholder communication — all in service of delivering world-class facilities for Amazon's customers.This role requires 60% regional travel and availability to work from a corporate office when not traveling. Candidates should either live near or be willing to relocate within a reasonable commuting distance of the office. Relocation assistance may be provided.Key job responsibilitiesServe as Amazon's owner's representative and primary construction integrator across all assigned projects• Manage multiple concurrent projects from design phase through construction completion and operational handover• Conduct detailed reviews of contractor bid packages, budgets, and schedules; identify and resolve discrepancies• Own comprehensive budget tracking, cashflow forecasting, and cost management• Negotiate construction, procurement, and labor contracts with developers and general contractors• Audit contractor performance to ensure skills, competencies, and resources meet project requirements• Coordinate with Authorities Having Jurisdiction (AHJ) for permitting, regulatory compliance, and approvals• Review construction documents and ongoing work for conformance to Amazon's building specifications and design standards• Identify and resolve design conflicts, schedule clashes, and coordination gaps across Amazon execution teams• Coach and guide project teams — developers, design engineers, contractors, subcontractors, and internal stakeholders — throughout the project lifecycle• Champion Amazon's safety programs and hold all project stakeholders accountable to a safety-first culture• Maintain clear, concise, and transparent communication with all internal and external stakeholders• Assess project performance through KPIs for safety, quality, cost, schedule, and sustainability• Partner with teams responsible for facility transition, base building management, and turnover documentation• Identify value engineering and design enhancement opportunities in collaboration with internal engineering partners• Seek sustainable, environmentally responsible solutions throughout the construction processA day in the lifeEach day, you act as Amazon's owner on the ground — ensuring the safe, on-time, and on-budget execution of construction projects across your region. Your day may include:• Coordinating with general contractors on project status, upcoming milestones, and emerging risks• Reviewing and responding to RFIs, submittals, change order requests, and schedule updates• Participating in AOC meetings and driving accountability across the project team• Conducting site visits to verify construction quality and safety compliance• Updating Amazon's project management systems with current budget, schedule, and status information• Collaborating with internal stakeholders on facility readiness, equipment coordination, and operational handover planning• Reviewing design documents and providing feedback to engineering and design partners Basic Qualifications:- Bachelor's degree in Architecture, Construction Management, Engineering, or a related field- 5+ years of experience as an Architect, Engineer, Construction Manager, or in a related construction discipline- 5+ years of project management experience spanning design phase through construction completion and operational handover- 5+ years of experience negotiating construction, procurement, and/or labor contracts- 5+ years of proficiency with AutoCAD and/or BIM, and scheduling software (Primavera, MS Project, or similar)- Position includes travel up to 60%. Travel involves air travel to regional airports and driving to site locations. A valid driver's license is required due to project assignments in areas with limited public transportation and rideshare options. Preferred Qualifications:- Experience in General Contracting, Owner's Representation, Commercial Development, Engineering & Design- Demonstrated success communicating project requirements to diverse audiences including senior leadership, public officials, vendors, and operational teams- Experience in facilities management, including planning, design review, implementation, and project controls- Experience managing concurrent projects in a program management capacity- Experience with vendor and contractor/subcontractor negotiation and management skills associated with construction and project executionAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, TN, Nashville - 69,700.00 - 122,000.00 USD annuallyUSA, TX, Austin - 77,400.00 - 135,400.00 USD annuallyUSA, TX, Houston - 77,400.00 - 135,400.00 USD annuallyUSA, TX, Irving - 77,400.00 - 135,400.00 USD annually

Job DescriptionIn pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The Senior HR Business Partner (Sr. HRBP) is a key strategic partner on the (Insert Line of Business) PXT team, bringing expertise in leadership development, employee experience, culture, and change management. This role balances tactical excellence with strategic insight, leveraging both technology and human judgment to align local leadership, centralized support, and systems in delivering high-quality employee experiences.The Sr. HRBP contributes to excellence in PXT service delivery through leadership and strategic insight. They support team development and process optimization while upholding high standards and risk management practices. Leveraging data and experience, they inform business decisions and help implement scalable solutions. Their influence extends across the organization, collaborating with leaders to advance key initiatives and deliver solutions that balance immediate needs with long-term objectives.You will be expected to work onsite at an Amazon facility.Key job responsibilities- Lead and develop a diverse team of HR professionals, coaching them to elevate beyond tactical execution to become strategic partners who proactively identify and mitigate organizational risks while delivering exceptional service.- Drive a culture of proactive risk identification and mitigation by establishing early warning systems, leveraging data insights, and building strong partnerships across functions. Guide your team in developing sound judgment to spot emerging people-related risks before they impact the business.- Shape the strategic vision for employee experience and organizational health. Challenge status quo thinking and drive innovation in HR practices while ensuring sustainable execution. Enable your team to move beyond immediate problem-solving to address systemic issues and opportunities.- Partner with business leadership to develop and execute integrated talent strategies that address both current needs and future capability requirements. Coach leaders on effective talent development while building a strong succession pipeline within your own HR organization. Anticipate future talent needs and evolving workforce dynamics to future-proof both operations and HR.- Lead your team in effective use of analytics and AI tools to uncover hidden patterns, predict emerging risks, and drive data-informed decision making. Translate complex insights into compelling narratives that influence senior stakeholders and drive organizational change.- Set clear goals for culture transformation with business leaders. Design and implement comprehensive strategies to systematically strengthen organizational health, talent capabilities, and leadership effectiveness. Champion initiatives that measurably enhance diversity, equity and inclusion.- Drive strategic adoption of HR technology to enable both efficiency and excellence in service delivery. Guide your team to leverage automation while preserving high-touch support for sensitive employee matters requiring human judgment and empathy.A day in the lifeA typical day involves balancing strategic insight with tactical execution. You'll provide expertise in employee relations, coach leaders through performance and development matters, and drive HR functional excellence. Operating with autonomy, you'll partner with leaders at multiple levels to develop forward-looking strategies focused on employee experience and operational objectives.Through data analytics and AI-enabled tools, you'll identify trends and opportunities while maintaining the human connections essential for building trust. You'll support critical HR processes such as investigations and talent management while leveraging technology to enhance service delivery and decision-making, knowing when automation creates efficiency and when personal interaction remains crucial.Success in this role comes from effectively enabling strong people leadership, influencing at scale, and addressing root causes of systemic issues. Through a combination of data-driven insights and strategic partnerships, you'll help create and maintain a workplace culture where employees feel valued, supported, and empowered to perform at their best.About the teamAmazon’s Fulfillment Centers (FCs) within North American Customer Fulfillment (NACF) are fast-paced environments that utilize robotics, scanning machines, and computer systems that track and allow the delivery of millions of items (and smiles) to households daily.NACF PXT is a talent cultivator where Amazonians gain a depth of experience and expertise nurtured to grow, flourish and thrive in other business lines across Amazon. Our HR Leaders provide strategic and tactical leadership direction, executing our people initiatives, providing internal customer support, and driving HR functional excellence and process improvement in locations with up to 6,000 associates. NACF's PXT teams are flexible, thoughtful, socially responsible, and are always planning for the future. Basic Qualifications:- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- 5+ years of human resources or a mix of equivalent experience- Experience supporting or leading employee-focused processes including onboarding, benefits, investigations, training or talent management- Experience using data and high-judgement to drive business decisions Preferred Qualifications:- Master's Degree or MBA- Experience supporting large employee populations in manufacturing, retail, distribution, or similar operational environments- Knowledge of employment law, employee relations, and HR compliance requirements- Experience resolving sensitive employee relations issues- Experience partnering with, coaching, and guiding senior leaders as a strategic HR business partner- Experience building, developing, and retaining high-performing HR teams, with demonstrated success in improving team productivity and engagement- Experience leveraging AI-powered tools and technologies to improve processes and service delivery, with demonstrated ability to drive technology adoption amongst teamsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, MS, OLIVE BRANCH - 130,000.00 - 175,900.00 USD annually

Job DescriptionAmazon is seeking an experienced Technical Infrastructure Program Manager to own the strategy and delivery of complex, first-time automation infrastructure deployments across our global fulfillment network.Join our Robotics Delivery and Packaging Innovation International team, where we transform complex automation technologies into efficiently deployable solutions on a global scale.You'll define deployment strategies and plans where none exist, own the full lifecycle of complex cross-functional infrastructure builds from concept through go-live and steady-state handover, and build the mechanisms and predictable process paths that enable downstream teams to scale without direct oversight. You'll influence within a VP organisation, advise Senior Managers and Directors on deployment strategy and trade-offs, and actively mentor and develop junior engineers. Working across multiple technologies and regions will accelerate your impact through exposure to diverse stakeholders, regulatory environments, and technical challenges.Amazon's culture encourages an entrepreneurial approach and expects engineers and managers alike to take a high level of ownership in solving complex problems in a fast-paced environment.The role could be based in Berlin, Düsseldorf, Munich, Barcelona, London or Vercelli with ~50% travel across Europe during peak deployment season, with occasional international travel.Key job responsibilities- Define and own the end-to-end infrastructure deployment strategy for complex, first-time automation technologies where deployment plans and build strategies do not yet exist- Manage the full lifecycle of complex, cross-functional infrastructure builds — unblocking teams, increasing speed of delivery, and negotiating resources and priorities across multiple teams- Lead cross-functional alignment within a VP organisation, advising Senior Managers and Directors on technical trade-offs, deployment decisions, and infrastructure build prioritisation- Define infrastructure build requirements and dependencies for new complex technical products; identify when deployment issues stem from technical design issues and provide feedback to engineering teams- Build scalable deployment mechanisms, frameworks, and tooling that convert first-time deployment complexity into predictable, repeatable process paths adopted organisation-wide- Make trade-offs between short-term delivery needs and long-term sustainability, using data-driven decision-making and regular metrics review- Mentor and develop junior deployment engineers, perform TIPM promotion assessments, and drive engineering best practices across the deployment organisation- Evaluate and deliver large-scale automation technologies including conveyance, sortation, and robotics systems across multiple countries and building types- Improve, streamline, and eliminate excess process; influence teams to decouple from dependencies and eliminate problems that stifle innovation or cause development collisionsA day in the lifeYou'll define the deployment strategy for new automation infrastructure, making trade-offs between short-term delivery and long-term scalability. During deployment execution, you'll be on-site leading complex first-time implementations through go-live while simultaneously coaching your team and capturing learnings into scalable mechanisms.You will interact daily with diverse functional teams across multiple time zones. You'll write effective narratives and present to Directors and VPs, conducting regular meetings with internal teams, stakeholders, and vendors. You'll build consensus on contentious deployment decisions, communicate across an increasing diversity of areas (legal, regulatory, finance, operations), and provide context for business and technology choices with a long-term perspective. No two days will be the same in our fast-paced environment, offering opportunities for professional growth as part of a collaborative, focused team.About the teamRobotics Delivery & Packaging Innovation is a diverse and multi-talented team with a proven track record of overcoming challenging technical problems to deliver Amazon's leading-edge robotics technologies in its fulfilment, transportation, and delivery network across the world. Our high-performing team blends engineering know-how, problem solving, curiosity, innovation, leadership, and effective communication to deliver positive results for our customers. Basic Qualifications:- Bachelor's degree in engineering or equivalent STEM (Science, Technology, Engineering and Mathematics) field- Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites- Experience managing complex infrastructure technology programs or deployments end-to-end- Experience defining infrastructure deployment strategies for new technologies where build plans did not previously exist- Ability to define infrastructure build requirements and dependencies for new complex technical products- Experience identifying when deployment issues stem from technical design issues and providing actionable feedback to engineering teams- Experience influencing within a VP organisation and advise Senior Managers and Directors on deployment strategy and trade-offs- Experience mentoring and developing engineers- Experience with written communication including authoring narratives and presenting to Directors and VPs Preferred Qualifications:- Master's degree in engineering or equivalent STEM (Science, Technology, Engineering and Mathematics) field- Experience with robotic deployments in warehouse or fulfillment environments across multiple countries- Experience managing vendor relationships and external contractors at programme level- Knowledge of Lean Manufacturing, Six Sigma, Agile, or Kaizen methodologies- Project management certification (PMP, Scrum, Agile)- Experience with Amazon Robotics or similar warehouse automation platforms- Experience training and developing field deployment teams at scale- Multi-country deployment experience with demonstrated ability to adapt processes across regulatory and operational environments- Familiarity with infrastructure deployment automation systems- Experience contributing to Operational Plan narratives and organisational goal ownershipAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.m/w/dOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionEffizient funktionierende IT-Systeme sorgen dafür, dass der Betrieb bei Amazon jederzeit in Höchstgeschwindigkeit läuft. Unsere IT Support Engineers arbeiten hinter den Kulissen daran, Probleme zu beheben und unsere Systeme zu verbessern, damit unser Betrieb optimal läuft. Dein Fokus liegt darauf sicherzustellen, dass unsere IT-Infrastruktur den Anforderungen unseres globalen Geschäfts gewachsen ist. Gleichzeitig arbeitest Du mit der neuesten Technologie und lernst, wie wir das Warehouse-Umfeld der Zukunft entwickeln. Key job responsibilitiesUnterstützung von Endbenutzergeräten und der IT-Infrastruktur in Deinem GebäudeHilfe bei wesentlichen Netzwerkprojekten, beispielsweise den IT-Einrichtungen für neue Amazon-GebäudeVorschlagen neuer Prozesse, die den Einsatz von IT an den Amazon-Logistikzentren verbessernSchulung und Mentoring von IT-FachkräftenA day in the lifeDu arbeitest vor Ort und besuchst mehrmals im Monat andere Betriebsstandorte in Deutschland und eventuell auch international. Als IT Support Engineer arbeitest Du mit Kolleg:innen remote ebenso wie im Büro zusammen und unterstützt sie bei jeglichen Problemen. Du nutzt Dein Fachkönnen, um den optimalen Betrieb unserer Plattformen sicherzustellen und setzt Projekte zur Wartung oder Verbesserung unserer IT-Infrastruktur um. Manchmal hilfst Du eventuell auch bei der Gestaltung der Infrastruktur für neue Gebäude und stellst sicher, dass bei Inbetriebnahme des neuen Geländes alles einwandfrei funktioniert.Bei Amazon gleicht kein Tag dem anderen – das macht uns zu einem spannenden Arbeitsplatz. In Deiner Rolle nimmst Du die unterschiedlichsten Aufgaben wahr, von der Behebung von IT-Störungen bis hin zur Gestaltung neuer Prozesse zur Verbesserung unserer IT-Systeme. Außerdem schulst und betreust Du Deine Kolleg:innen und kannst so die Entwicklung Deines Teams ebenso wie Dein eigenes Karrierewachstum voranbringen. Basic Qualifications:- Ein Abschluss in Informatik oder einem anderen technischen Fachgebiet- Erfahrung in der Administration heterogener Netzwerke mit Microsoft-Windows- und Linux-basierten Clients und Servern- Erfahrung mit Netzwerkinfrastruktur, Systemintegration und in der Arbeit mit Drittanbietern- Fortgeschrittene Englisch- und Deutschkenntnisse in Wort und Schrift- Gültiger Führerschein Preferred Qualifications:- Weitere Branchenzertifizierungen, beispielsweise ITIL, Cisco (CCNA, CCNP), Microsoft (MCP, MCSE) oder Linux (LPIC-1, LPIC-2)- Erfahrung mit Diagnostik und Problemlösefertigkeiten- Erfahrung mit der Arbeit in einem dynamischen, kundenorientierten Umfeld Erfahrung im Umgang mit gebräuchlichen Netzwerk- und Internetprotokollen, beispielsweise Netzwerkmanagement-, -kommunikations- und -sicherheitsprotokollen- Erfahrungen im IT-Asset-Management und -Einkauf oder mit WLANAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.m/w/dOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionOperations is the beating heart of Amazon. This key part of our business makes sure we fulfill and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.Key job responsibilitiesManage and develop a team of Area ManagersLead operational teams on night shift, deal with issues, and positively impact site performanceAnalyse shift performance against relevant business objectives, and put in place actions to improve our operational excellenceWork closely with other support teams, including HR, Finance, Health and Safety, and SecurityDesign and deliver initiatives across the sites to improve operational performanceA day in the lifeA typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be.About the teamCustomer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably. The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock. Basic Qualifications:- A degree- Relevant experience in people management- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership- Relevant experience in using data or anecdotal evidence to influence business decisions- Advanced proficiency in verbal and written English and local language Preferred Qualifications:- Experience working with Lean, Six Sigma and Kaizen techniques- Experience working in another logistics environment- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environmentAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionTransform how the world's biggest companies run mission-critical applications in the cloud. As a Product Manager for Amazon Relational Database Service (RDS), you'll drive new products and strategy for AWS's managed database service, enabling customers to migrate from on-premises databases to cloud-managed solutions. Agentic AI is accelerating customer migration to AWS and we need a product manager who can also build the next generation of database services to enable the AI transformation for our customers. We're seeking a hand-on product manager to shape the future of cloud databases, empowering a new generation of builders to migrate legacy systems in weeks, achieve unprecedented reliability, and unlock AI-ready data. This role requires exceptional product thinking, deep customer empathy, and the technical depth to turn ambitious ideas into shipped features that solve the hardest problems for our customers. About the teamAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:- 5+ years of technical product management with internet business experience- 5+ years of working as a Technical Product Manager experience- 3+ years of technical (software development, network development, IT, other related) experience- 7+ years of full product life cycle experience- 5+ years of P&L management and pricing experience- 5+ years of creating written docs for development of new products experience- 5+ years of enterprise security product experience- 5+ years of product management in the cloud computing technology space experience- Bachelor's degree in computer science, engineering, math, finance, or economics- Experience in taking a product from conception & definition phase through engineering design and taking it to market- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market) Preferred Qualifications:- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience working within teams delivering software products and features using agile methodologiesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 152,200.00 - 205,900.00 USD annually

Job DescriptionWe are seeking a Sr. Privacy Specialist to spearhead the documentation and maintenance of Amazon customer service (CS) data processing activities through comprehensive Records of Processing and Impact Assessments. They orchestrate systematic reviews of privacy documentation, working closely with CS Legal and system owners to ensure accuracy and completeness of all required records. Through strategic risk assessments and change management processes, they identify high-risk processing activities and implement appropriate documentation and mitigation measures. They maintain quality standards for privacy documentation while conducting regular Kale reviews to verify ongoing compliance across CS systems.Key job responsibilities- Lead a comprehensive gap analysis of ROPs and DPIAs across all CS-owned systems- In partnership with CS Legal, design and execute a privacy documentation remediation plan to achieve 100% documentation completeness- Lead end-to-end privacy documentation lifecycle in partnership with process owners- Drive completion of comprehensive RoP/DPIA questionnaires to capture critical data processing details from business stakeholders- Analyze system owner responses to develop and maintain accurate ROP documentation reflecting current processing activities- Conduct strategic assessments to determine DPIA requirements based on processing risk profiles- Partner with CS Legal and process owners to execute required DPIAs, ensuring thorough risk evaluation and mitigation strategies- Establish and maintain systematic review cycles for existing ROPs and DPIAs to ensure continuous accuracy and compliance- Implement robust change management processes to capture and document material updates to processing activities- Advocate for privacy best practices and lead privacy reviews via KaleAbout the teamThe CS Trust and Compliance team provides assurance to CS leadership that operational and reputational risks are effectively identified and addressed. Our team champions a proactive approach to risk management across Amazon by building mechanisms to validate that processes and controls are in place before issues arise. We combine deep risk expertise with technological innovation to protect our customers and business while enabling operational excellence. Basic Qualifications:- Knowledge of Microsoft Office products and applications at an advanced level- Experience in compliance, audit or risk management- Bachelor's degree or equivalent- Experience with GDPR, CCPA, and familiarity with emerging AI regulation Preferred Qualifications:- experience conducting privacy reviewsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 121,200.00 - 163,900.00 USD annually

Job DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The AWS Data Center Global Services team is looking for an exceptional individual to contribute to the Controls & Technology organization by joining the Controls Design Engineering team (CDE). The CDE primary responsibility is to track, document, communicate and enhance global data center design standards with a focus on control, automation and electrical power monitoring systems. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need talented, bright, and driven people. This is your chance to make history by joining a company whose potential has no limits. The ideal candidate will need a wide-ranging background in data center environmental controls systems, IT infrastructure, networking, mechanical facility operations, electrical power monitoring, project management and strong leadership skills. If you are passionate about the Customer Experience, think and act with a global perspective and have the ability to contribute to sophisticated innovations in the area of building controls and automation initiatives, this is the challenge you are looking for! Controls Design Engineering (CDE)The CDE team provides Building Management System (BMS) and Electrical Power Monitoring System (EPMS) design coordination globally. The team’s goal is to deliver consistent standards for data center controls systems, as well as overall mechanical and electrical design practices. Due to the critical nature and complexity of designing, installing, and maintaining a BMS/EPMS, the CDE team is the primary owner of the associated specification, points list, Basis of Design and scope documents within a large infrastructure engineering team. The CDE team is a single point of contact for multiple internal and external customers, uniting the efforts associated with: - New construction builds - Legacy site enhancement projects - Data center service projects In a continual effort to enhance the controls systems, the CDE team collaborates through design review, drives consistent standards, and collects feedback data to arrive at unified documented solutions. Due to the efforts of maintaining, updating, and distributing BMS/EPMS standards, the CDE engineer will drive significant reductions in change order expense, scope gaps between contractors, construction schedule delays, single-sourced vendor pricing, and reduced vendor project management and engineering labor costs. This position is for an EPMS Controls Design Engineer. Key responsibilities and requirements for this role include:- Knowledge of EPMS programming and design, Modbus communication protocol, electrical distribution systems, single-line diagrams, complex electrical concepts, and data center redundancy- Review MEP drawings with a focus on electrical drawing sets for EPMS design content- Create EPMS scopes of work (SOW), provide RFI support, and review technical vendor proposals during bid review process- Coordinate with each regional project manager to review and finalize project SOWs- Review electrical Long Lead Equipment (LLE) submittals to ensure EPMS scope is captured- Attend Factory Witness Tests (FWTs) and Equipment Qualification Tests (EQTs) to perform EPMS point validation and test EPMS device functionality on first of kind electrical equipment- Create, update, and maintain controls points list and specifications, EPMS drawing templates, Basis of Design (BOD) documentation, and project specific SOW documents- Develop and disseminate specification documents for global projects- Lead and facilitate collaboration with multiple teams including construction, programmers, MEP/ACS engineers, and team managers as necessary to accomplish initiative goals- Manage and prioritize requests for information on new construction builds, existing site facilities support, and legacy site enhancement projects- Serve as central point of contact for multiple internal and external groups regarding EPMS design standards- Ability to successfully operate in high security critical environments while maximizing productivity.- Drive innovation of new solutions to support initiatives, team, and company goals- Interaction with AWS cloud services and other applications to present, archive and analyze accumulated data- Anticipate roadblocks and risks while providing escalation management- Travel globally as needed to manage and support project initiativesAbout the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- 4+ years of experience working in data centers or other critical environments- 3+ years of experience working with electrical diagrams, single line diagrams, and electrical distribution systems- 3+ years of experience working with industrial controls systems- Experience with power monitoring and SCADA systems- Experience with industrial communication protocols such as Modbus Preferred Qualifications:- B.S. in Electrical Engineering, Mechanical Engineering, Engineering Technology, or related field with 4+ years of related experience in a professional environment- Experience working with electrical power monitoring systems (EPMS), including platforms such as Eaton Foreseer, Ignition, and Schneider PSO/PME- Experience programming or configuring revenue-grade metering systems (ION, SEL, GE, or equivalent), including demand profiling- Familiarity with utility disturbance monitoring, power quality analysis, and event capture (sag/swell detection, harmonic analysis, transient recording)- Knowledge of electrical single-line diagrams, electrical distribution systems, complex electrical concepts, and data center redundancy- Knowledge of data center facilities infrastructure and operations (PDU, UPS, generators, etc.)Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAbout Maintenance at AmazonOperations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Reliability Maintenance & Engineering (RME) are the business partners that work tirelessly behind the scenes to make it all happen. We drive continuous improvement and maintain all of the Robotics and Material Handling Equipment (MHE) to ensure our customers are met with the Amazon smile. Come join us on our journey!About the RoleAs a Mechatronics & Robotics Technician, you will use your skills to support the Operations Maintenance team in repairing and maintaining material handling equipment and pneumatic systems throughout the building. You will have the opportunity to install, maintain, and repair automated packaging and distribution equipment. In addition to developing your skills, you will mentor junior technicians to grow in their roles.What Do We Offer?Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there is more: We provide lightweight fire-resistant daily wear and composite toe safety shoes for your safety!Here is what you can expect with the Reliability & Maintenance Engineering (RME) selection process for Mechatronics & Robotics Technicians: (Timeframe: Approximately 30-days)Step 1: Congratulations! You successfully submitted your application!Step 2: Amazon Recruiting will review your application and invite the most qualified candidate to complete a pre-employment assessment.Step 3: If you meet the role qualifications, you will receive an invitation from Amazon Recruiting ([email protected]) to begin your Criteria assessment. You have 5 days to complete.Step 4: Once you successfully meet the pre-employment assessment requirements, you will be invited to complete a video interview. Your video interview invitation will be from HireVue ([email protected]) and you will have 7 days to record your interview.Step 5: Your video interview will be reviewed by the Amazon Hiring Team and you will be notified of next steps via email within 5 business days.Key job responsibilitiesKey job responsibilities include, but are not limited to:- You will promote a safe working environment by following all safety procedures- You will complete preventative maintenance routines with proper documentation- You will troubleshoot electrical and mechanical problems related to all Material Handling Equipment (MHE) which includes belts, motors, photo-eyes, relays, and more- You will maintain a positive working relationship across all of the Amazon Operations facility- You must be able to move up to 49lbs, stand and walk during shifts lasting up to 12 hours, climb ladders and gangways safely, and without limitation, as well as perform regular bending, lifting, stretching, and reaching both below the waist and above the headPlease note that while we strive to accommodate employees' preferences for shift assignments, due to operational requirements and scheduling constraints, we cannot guarantee a specific shift assignment. Basic Qualifications:- High school or equivalent diploma- 1+ years of Microsoft Office products and applications experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- certification from Amazon's Mechatronics and Robotics Apprenticeship Program, or 2+ years of automated conveyor systems and controls experience- 2+ years of conducting predictive and preventative maintenance procedures experience- 2+ years of reading blueprints and electrical schematics experience- 2+ years of demonstrating safety standards experience- 2+ years of troubleshooting and diagnostics of material handling equipment (MHE) experience Preferred Qualifications:- Experience with robotic operation and maintenance- 2+ years of electrical and electronic principles experience- Associate's degree in Mechnical or Electrical- 2+ years of Mechanical or Electrical apprenticeship experienceAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits. USA, IA, Davenport - 31.00 - 32.00 USD hourly

Job DescriptionDrive last mile delivery excellence across AMZL Brazil's expanding network as we scale operations to serve millions of customers nationwide. As Program Manager for OTR Continuous Improvement, you will be the Subject Matter Expert for all On the Road processes from dispatch through delivery to RTS, leading continuous improvement through Gemba walks with Delivery Associates, Kaizen events, and systematic optimization of quality and productivity metrics across DSP, EDSP, AMPL, Flex and AMXL channels.This role combines deep last mile operational expertise with hands-on continuous improvement methodologies, working directly with Delivery Service Partners and drivers to eliminate waste, optimize delivery processes, and enhance driver experience. You will own OTR standard work documentation, conduct field observations, lead rapid improvement events, and partner with Station Operations and Central teams to drive end-to-end process optimization that directly impacts customer delivery experience.Key job responsibilities- Serve as SME for all OTR processes including Dispatch, On-Road Operations, Delivery, RTS, and Debrief across all delivery channels- Drive continuous improvement through Gemba walks with Delivery Associates and DSPs, applying Lean methodologies to eliminate waste- Monitor and improve quality metrics including OODT, PNOV, Service Type Compliance, and Perfect Honor Rate- Track delivery success metrics (FDDS, FTDS, Delivery Attempts, DNR) and productivity metrics (DPPH, SPR, Route Adherence)- Partner with DSPs to improve operational performance and support driver training and capability building programsA day in the lifeYou review OTR quality dashboards analyzing OTD, PNOV, and DPPH trends to identify stations needing attention. You conduct Gemba walks with Delivery Associates, observing dispatch, delivery execution, and RTS processes to spot improvement opportunities firsthand. You facilitate Kaizen events with DSP teams, applying Lean methodologies to eliminate waste and improve Route Adherence and First Time Delivery Success. You partner with DSPs on performance reviews, co-developing driver training plans based on field observations. You collaborate with Station and Central Operations on end-to-end process optimization, updating OTR standard work documentation to ensure consistency across all delivery channels.About the teamAMZL Brazil's Continuous Improvement team is the operational excellence engine for our delivery station network. We are the guardians of process quality and efficiency—ensuring every package moves through our stations with speed, accuracy, and care. Our work directly impacts millions of customer deliveries across Brazil's diverse geography. Basic Qualifications:- Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business- Speak, write, and read fluently in English- Speak, write, and read fluently in Portuguese- Experience leading cross-functional projects and managing large, complicated programs- Experience developing operational processes and technologies- Experience with data and analysis tools including Microsoft Excel and SQL- Experience leading change in multiple site environments and influenceing those that are not direct reports or within your organization- Experience leading process improvement, systems development, and project management- Willingness to travel to operational sites Preferred Qualifications:- Experience in program management, logistics, operations, supply chain, transportation, or equivalent- Experience in handling operations teams and establishing new processes- Experience using data, reporting, or tools to measure performance and make adjustments accordinglyOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionThe Site WHS Officer will be responsible for partnering with a site operations team in a Fulfillment Center to execute company safety policies and ensure compliance to all applicable local and regional regulations. By leveraging lean principles and kaizens, this individual will lead continuous improvement initiatives to reduce conditional and ergonomic risk in our processes to ensure a safe and healthful working environment for our Associates. The Site WHS Officer must demonstrate the ability to build trust and confidence with the Operations Team and influence change through providing comprehensive risk assessments and safety data analysis.The Site WHS Officer must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. This individual must instruct and train Operations Leaders in company safety policies and assist the operations site teams in incorporating our safety standards at their site. The Site WHS Officer will be required to identify best practices and incorporate these best practices into our standards to continuously improve company safety policies. The Site WHS Officer will be required to possess excellent safety program and relevant safety, environmental and ergonomic knowledge and demonstrates this expertise when working with Operations.We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs. Basic Qualifications:- Bachelor's degree or equivalent- 1+ years of increasing responsibilities in EHS or environmental programs or in work health and safety.- Experience implementing lean principles and process improvement in an operational environment. Preferred Qualifications:- Experience using the Microsoft Office suiteOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionWe are seeking a talented applied researcher to join the Whole Page Planning and Optimization (WPPO) Science team in Search. The latest data from Business Insider shows that almost 50% of online shoppers visit Amazon first. The Search WPPO Science team is responsible for developing large-scale machine learning systems—spanning ranking, reinforcement learning, and large language models (LLMs)—that power the next generation Amazon shopping experience and deliver it to millions of customers. We believe that shopping on Amazon should be simple, delightful, and full of WOW moments for EVERYONE, whether you are technically savvy or new to online shopping.Key job responsibilitiesAs an Applied Scientist, you will work closely with a team of applied scientists and engineers to build systems that shape the future of Amazon's shopping experience by generating relevant content with LLMs and assembling a whole page experience that is coherent, dynamic, and interesting. You will improve our ranking and optimization algorithms. You will participate in driving features from idea to deployment, and your work will directly impact millions of customers.You are going to love this job because you will:* Apply state-of-the-art Machine Learning (ML) algorithms, including Deep Learning, Reinforcement Learning, and Large Language Models (LLMs), to improve hundreds of millions of customers' shopping experience.* Have measurable business impact using A/B testing.* Work in a dynamic team that provides continuous opportunities for learning and growth.* Work with leaders in the field of machine learning. Basic Qualifications:- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience programming in Java, C++, Python or related language- 1+ years of building machine learning models or developing algorithms for business application experience- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing Preferred Qualifications:- 1+ years of building production software experience- Ph.D. in computer science, mathematics, statistics, machine learning or equivalent quantitative field- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders- At least 2 years of experience with predictive modeling and analysis, applying various machine learning techniques including supervised/unsupervised learning, deep learning, and reinforcement learning- Strong publication record at top ML conferences and journalsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 142,800.00 - 193,200.00 USD annually

Job DescriptionDo you have the business savvy and the technical background necessary to help establish Amazon as a key technology partner to Enterprises in the banking and financial services sector? Amazon Web Services is leading the next transformation enabled by cloud, data and AI, and is looking for world-class candidates to join our FSI business.As an Enterprise Account Manager for FSI, your responsibilities will include building and driving the strategy to increase adoption, and market penetration in large Banking accounts, to build long-term business and marketing opportunities. The ideal candidate will possess a business development/sales background that enables them to engage at all levels of a customer and partner organisation, including C-levels of the business and IT. He/she should be a self-starter who is prepared to develop and execute against a coverage plan business objectives. This is a high visibility role needing to engage CXOs of Banks as well as leverage internal executives to drive transformational outcomes for large banks in the long term.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Key job responsibilities• Develop long-term strategic relationships with key customers at the C-levels of Business & IT• Work closely with the Channels team to ensure a robust AWS ecosystem is engaged to support the customers key business priorities• Maintain an accurate forecast and various business reports.• Create & articulate compelling value propositions around AWS services.• Possess the technical ability to explain (not implement) Cloud Computing and Artificial Intelligence solutions in the context of banking business problems• Prepare and give business reviews to the senior management team.• Ensure customer satisfactionA day in the lifeWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About the teamWe are a collaborative team that treats stakeholders and teammates like customers, and aim to ensure everything we deliver provides the highest value for our customers. Basic Qualifications:- 7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience- 10+ years of business development, partner development, sales or alliances management experience Preferred Qualifications:- - Extensive customer network in FSI.- - Proficient in German and French- - A technical background in engineering, computer science a plus.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionDo you want to be part of a team building machine learning applications that process and analyze transactions worth billions of dollars a day using the latest technology? Do you want to make a tangible impact measured in terms of millions of dollars saved?In our Finance Technology group, we develop machine learning systems that scrutinize billions of dollars in transactions from across Amazon's businesses. Our mission is to drive wider adoption of machine learning solutions for finance processes. We build applications utilizing advanced techniques like forecasting, classification, and anomaly detection. Our current projects range from identifying anomalies in data to predicting optimal cash levels for accounts. We utilize the newest tools and technologies such as Generative AI and Large Language Models.On a typical day, you'll collaborate closely with machine learning scientists, fellow software engineers, and finance teams across Amazon. You'll work with massive datasets in the terabytes range, developing robust machine learning pipelines to process billions in transaction value. We emphasize partnering with our internal customers, so you'll interact directly with them to understand requirements and get feedback.Our team thrives on innovation, and we're open to new approaches. You'll have opportunities to test your ideas in production environments dealing with real financial data and processes. Join us to apply advanced machine learning capabilities that drive efficiencies and insights for Amazon's finance operations at a massive scale.Key job responsibilitiesIn this role, you will participate in all parts of the software development process, from collaborating with customers on design to executing that design in a scalable and extensible way. You will have the opportunity to detect fraudulent transactions/vendors by applying machine learning techniques and help Amazon business every day.A day in the lifeIn a typical day, you will work with machine learning scientists, other software engineers, and business groups across Amazon Finance Operations. You will work with terabytes of data and develop machine learning pipelines which process billions of dollars. We partner with our customers, so you will meet with them directly to gain direct feedback on your work. Our team and customer are comfortable trying new ideas, so you will test your ideas in the real world.About the teamOur team owns machine learning applications and we work with finance operations to prevent, recover, or avoid internal and external theft, fraud, abuse, and waste. Basic Qualifications:- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language Preferred Qualifications:- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalent- Experience in machine learning, data mining, information retrieval, statistics or natural language processing- Experience operating highly available, distributed systems of data extraction, ingestion, and processing of large data sets, or experience in development or technical supportOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon University Talent Acquisition (AUTA), science recruiting team is seeking talented recruiters that will support attracting and hiring Amazon's future scientists innovators, at scale, from student talent.The ideal candidate must possess the ability to earn trust and influence key stakeholders autonomously, expertly plan and prioritize against customer targets, manage candidates within tight timelines, demonstrate a proven capacity to use metrics to drive and showcase results, and remain calm in high-volume, ambiguous environments. Thriving in a fast-paced setting and excelling at problem-solving will be critical to success in this role.The best candidate will leverage their extensive knowledge of Talent Acquisition to forge dynamic relationships with business leaders, cross-functional partners, and the centralized Amazon University Talent Acquisition program teams.In this role, you will:• Partner with business and recruiting teams across Amazon to understand student hiring needs• Build innovative strategies to attract, source, assess, and hire students for niche roles across Amazon• Identify opportunities for improving candidate experience and scheduling efficiency• Manage and track all candidate and campus information, consolidate and analyze results and make recommendations for improvements• Develop strategies related to recruitment that will contribute to the long-range growth of the Amazon, implement new processes and develop standard operating procedures that fits within Amazon's mission to deliver the highest quality results to the customerKey job responsibilities• Partner with full lifecycle recruiters, industry hiring teams, and other stakeholders to build an on early career talent strategy• Manage customer expectations and business goals with bi-weekly business reviews metrics, and status updates to customers and stakeholders• Develop strategies related to recruitment that will contribute to the long-range growth of the Amazon, implement new processes and develop standard operating procedures that fits within Amazon's mission to deliver the highest quality results to the customer• Ability to develop a recruiting plan with deliverables, timelines, and a formal tracking process that scales• Participate in special projects or recruiting initiatives; pilots, process improvement projects, etc.About the teamAUTA Science - AMER is an Amazon University Talent Acquisition recruitment delivery team specializing in the sourcing and hiring for Applied, Research, and Data Science job families for internship, postdoc and campus FTE at scale across all of Amazon. AUTA Science (formally known as the Graduate Research Team, GRT) formed in 2012 to enable innovation and further research by hiring domain experts into Applied, Research and Data Science roles. Basic Qualifications:- Bachelor's degree or equivalent- 7+ years of recruiting with focus on engineering, technical operations, and product management experience- Experience and knowledge on candidates associated with top scientific publications from conferences. Deep domain expertise with a breadth of scientific disciplines including, but not limited to LLMs, CV, NLP, AR, Quantum, etc... Preferred Qualifications:- In-Person tradeshow and career fair experience associated with top scientific conferences such as NeurIPS, ICML, ICLR, CVPR, etc...Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 137,900.00 - 186,500.00 USD annually

Job DescriptionIf you love sports, solving big-customer problems, and have a passion for new technology in the media space, then Live Events Campaign Ops I is an amazing opportunity for a role that lies at the intersection of your interests. With broadcast agreements around the world including the NFL's Thursday Night Football (TNF) in the US, the English Premier League (EPL) in the UK, the UEFA Champions League (UCL) across the UK, Germany, and Italy, the French Open (Roland-Garros) in France, the NBA globally across 10 countries, NASCAR Cup Races, WNBA, NWSL, Serie A, MLB (Yankees), NHL, Copa do Brasil, Brasileirão Series A, Top Rank Boxing Japan— Amazon Prime Video is delivering the future of Live Sports for our Prime customers.We are building a world-class live sports ad program that benefits our customers, advertisers, and league partners with unique, never-been-done-before ad experiences — including Dynamic Ad Insertion (DAI), Programmatic Preferred Deals, Interactive Video Ads (IVA), and Hybrid ad serving.*Weekend Coverage Requirement*This role requires coverage of at least one (1) weekend day (Saturday or Sunday) per week to support live event broadcasts that occur on weekends. Live sports events — including MLB, NBA, EPL, NASCAR, and other properties — frequently air on weekends, requiring real-time operational support for schedule changes, late creative swaps, and broadcast-day QA.NOTE: This is an 11-month seasonal role.Key job responsibilitiesThe Live Events Campaign Ops I will work closely with Campaign Services, Sales, Finance, Production Teams, Campaign Managers (CCMs), and Activation Managers to support the successful execution of Ad Sales revenue and on-air broadcast schedules. Core responsibilities include:- Execute assignment work across multiple live sports properties and locales, managing competing priorities during overlapping seasons.- Maintain the highest standards around campaign fulfillment by trafficking advertiser creatives accurately and within SLA, coordinating with CCMs on creative instructions, flight dates, and targeting requirements.- Manage platform success ensuring campaigns and schedules are within SLA and accurate completion for Play-Out-Partners- Communicate the status of campaign to key global partners and also adjust creatives or IKVs as needed.- Proactively troubleshoot and escalate blocked assignments and technical issues through appropriate channels (SIM tickets) with clear documentation.- Take on ad-hoc projects to improve processes and maintain ad serving capabilities.- Partnering with key stakeholders to define, identify and influence the development of new initiatives.- Creating best practices by putting forth improvement ideas.- Support high-visibility tentpole events including Black Friday Gameday, NFL Playoffs, NBA Playoffs, and seasonal property launches.A day in the lifeThe Live Events Campaign Ops I associate begins each shift by triaging the Salesforce assignment queue — claiming "Ready for Work" assignments prioritized by live event broadcast dates, updating statuses, and validating campaign details against the self-QA checklist before executing any trafficking actions. The core of the day centers on creative trafficking: uploading video assets into Rodeo, mapping creatives to the correct pod positions and slot durations within AMS ad schedules, and resolving discrepancies with Campaign Managers.Between trafficking cycles, the associate shifts to reporting — pulling assignment throughput data from the 360 Hub, updating weekly volume trackers, documenting blocked assignments with root causes, and escalating unresolved issues via SIM tickets. The afternoon focuses on Schedule Event creation: set up of the weekly event schedule following league requirements and advertiser requests before sending documentation to partners. Additionally, QA audits: reviewing completed assignments against the standardized checklist to verify creative-to-schedule alignment, Salesforce field accuracy, and compliance with ad policies, then documenting any defects by category. On the required weekend day, the tempo shifts to real-time broadcast support — executing last-minute creative swaps, processing schedule changes from Production, and performing final QA passes on updated ad schedules before broadcast lock.About the teamFlexibility, adaptability, and being comfortable with ambiguity are required mindsets as workflows will include a combination of industry best practices and proprietary tools and policies. The LEAS organization operates in a startup-like environment where speed and accuracy are paramount, managing simultaneous campaign volumes across a growing global property portfolio. In 2026, the team is shifting from reactive to proactive execution — standardizing through simplification, accelerating through GenAI, and scaling through cost-effective operating models. Basic Qualifications:- Speak, write, and read fluently in English- Experience with Microsoft Office products and applications- Bachelor's degree Preferred Qualifications:- Experience in Amazon advertising products- Experience with Live Events broadcast- Experience with AI Gen tools and Amazon QS- Experience working in multilingual or multi-locale environments- Familiarity with Amazon Ads products or programmatic advertising (DSP)Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon Fresh is Amazon’s hyperlocal basket-grocery business, offering a large selection of fruits & vegetables, grocery & everyday products to customers – slotted within 2 to 4 hours. Officially launched in Nov 2021, Amazon Fresh is available in 100+ cities across the country. Our mission is to be the most loved online grocery service for our customers - offering great savings on high quality products, delivered reliably at customers’ convenience.We are one of the fastest growing Amazon businesses in India, and aim to accelerate this growth trajectory over the next few years. Amazon fresh is looking for a talented, driven and experienced Associate Site Merchandiser (ASM) for it’s Grocery and Consumables business. It is a pivotal role that will contribute to the evolution and success of one of the key priorities of the organization by enhancing the customer journey and helping customers discover products they require. Joining the team means partnering with a dynamic and creative group who set a high bar for innovation and success in a fast-paced and changing environment. As Associate - Site Merchandiser you will ensure that customer experience and expectations are set and met to a high standard. He or she will execute and schedule content on emails, home pages, category pages, and pages across the site based on the instructions/inputs shared by Marketing manager. Also prepare a report on performance and traffic data to our management teams. He or she will assist in creation of new brand and product stores based on the inputs. This person will be involved in coordinating with the category managers, designers, and other editors in similar roles across the business.Main responsibilities will include:· Coordinate with multiple teams to provide thorough and authoritative category creative content· Owning sections of store merchandising and curations· Running and analyzing proof of performance reports· Learning Merchandising tools and widgets· Assist execution of the plan as per site merchandising calendar. This includes email programs, new product launches, cross-category placements, developing and executing Amazon site-wide events, browse tree design and search results· Assist in developing merchandising for large storewide promotions, and work closely with category managers and merchandizing team to schedule promotions· Support the creation of emails, category pages, brand stores, campaigns, and develop and manage free search improvement projects· Synthesize and analyze relevant merch content/traffic metrics.The Associate - Site Merchandising must be able to think and act both strategically and tactically. The ideal candidate will demonstrate the following:· Designing and executing online campaigns which improve customer experience· Strong communication skills; experience in coordinating teams and communicating to Category Managers· Strong bias for action and ability to prioritize· Ability to use hard data and metrics to back up feature and customer segment recommendations· Working independently on key deliverables· Aptitude for organization, flexibility and producing results in a fast paced environmentExternal job descriptionAmazon's vision is to enable customers globally to find, discover, and buy anything online.We are looking for a smart, results-oriented Associate - Site Merchandising to be a part of Amazon Kitchen. The successful candidate will be also be responsible for planning and executing best in class site and email merchandising strategies. This role is based in Bangalore.Key job responsibilitiesMain responsibilities will include:a) Coordinate with sales teams to finalize inputs on Deals and configure Deals at a monthly/weekly/daily basis depending on the business requirementb) Owning sections of store merchandising and curationc) Running and analyzing proof of performance reportsd) Learning Merchandising tools and widgetse) Assist execution of the plan as per site merchandising calendar. This includes email programs, new product launches, cross-category placements, developing and executing Amazon site-wide events, browse tree design and search resultsf) Assist in developing merchandising for large storewide promotions, and work closely with category managers and merchandising team to schedule promotionsg) Support the creation of emails, category pages, brand stores, campaigns, and develop and manage free search improvement projectsh) Synthesize and analyze relevant content/traffic metrics. Basic Qualifications:- Bachelor's degree or equivalent- Experience with data analysis and basic Excel skills Preferred Qualifications:- Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business- Master's degree or equivalent- -Demonstrated ability to use hard data and metrics to back up feature and customer segment recommendations- Capability to meet our technical requirements, which include HTML, XML and Excel, plus the ability to learn our in-house tools quickly- Atleast 1+ year(s) in designing Customer facing eCommerce stores and managing multiple competing priorities to provide the best outcomes- Most important leadership principles in this role are: Ownership, Dive Deep, Bias for Action, Insist on highest standards and Deliver Results.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionInterested in working on an innovative and high-impact business that is changing the way customers think about grocery? Amazon is looking for a talented Vendor Manager (VM) responsible for managing vendor relationships and setting the strategic direction for their business on the Worldwide Grocery Category team.The ideal candidate possesses experience in buying, marketing and/or finance; with a track record of successful relationship management, strong analytical acumen, experience generating and managing reporting and analysis. Great communication skills and understanding of Excel will be essential to your success. The ideal candidate is a self-starter who will take ownership of projects and business problems to a successful result.Key job responsibilitiesOur environment is fast-paced and sometimes ambiguous; this requires someone who is flexible, detail-oriented, analytical and comfortable working with multiple teams, vendors, partners and management. On a day to day basis, you will:Drive strategic negotiations with vendors and represent Amazon when meeting with vendor partners and their leadershipDevelop long-term strategies and significantly influences cross-category plans - delivering on Amazon's goals and objectives while obsessing over CustomersWork cross functionally, both within Amazon and your assigned vendorsAn ability to implement scalable, simple and automated solutions to address Customer pain points and drive resultsCreate opportunities for growth, customer acquisition and brand- buildingAudit metrics regularly, determine and prioritize business opportunities, identify risks and make recommendations to deliver resultsIdentify industry trends and develop innovative marketing and merchandising initiatives to support growthAbout the teamThe Worldwide Grocery Category Management team is responsible for selection decisions and vendor relationships for grocery category across all Amazon banners. Our team focuses on creating exceptional shopping experiences that transform how customers discover and purchase perishable goods from Amazon. We're passionate about building compelling assortments, optimizing the customer journey and developing strategic partnerships with vendors to drive category growth.We work in a collaborative environment where innovative thinking and strategic execution are highly valued. Our team strives to deliver exceptional value to customers while driving business results through data-driven decision making. Basic Qualifications:- 1+ years of account management, project or program management or buying experience- Bachelor's degree- Experience using Excel and other business analytic tools Preferred Qualifications:- Experience with software and editing tools (including HTML, Excel and SQL)- Experience in online retail- Experience using analytical specific tools such as Google Analytics, SQL or HTMLAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, NY, New York - 66,300.00 - 103,400.00 USD annuallyUSA, TX, AUSTIN - 53,700.00 - 94,000.00 USD annuallyUSA, WA, Seattle - 80,200.00 - 94,000.00 USD annually

Job DescriptionThis is a contractual role At Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.This is an individual contribution (IC) role with no direct reports.Essential Responsibilities:• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon• Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate• Critically assess and adjust the case management plan to an employee’s changing needs• Address and respond to sensitive situations• Troubleshoot issues and seek to remove barriers before, during, or after a leave event• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs• Identify and solve problems that may arise, sometimes with limited information• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work• Communicate regular updates to employees and stakeholders both verbally and in writing• Ensure compliance with standard work, federal/state regulations, and company policy• Maintain system records to ensure accurate and timely information/documentation• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate• Other duties as assigned Basic Qualifications:- Bachelor's degree in business- 3+ Years of experience in customer service or Human Resource management or Case management or Leave & Disability management role- Intermediate proficiency in MS Word, Excel and Outlook Preferred Qualifications:- - Bachelor’s degree in HR related fields- - Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards- - Experience with process improvement and stakeholder management- - Experience and knowledge in Six Sigma belts and process improvement initiativesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionThe Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities. The ideal candidate for this role should possess client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios. Above all, they should demonstrate ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.Key job responsibilitiesCustomer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include but are not limited to: Business Growth- Identify and action improvements to business input metrics that drive growth and enhance end customer experience. Diagnose growth barriers, develop solutions, and test before scaling.- Analyze data and trends to maximize long-term potential for your assigned Seller portfolio.- Act as a strategic partner for Sellers—proactively identify opportunities, create tailored solutions, and present compelling value propositions using a consultative approach.- Lead business strategy development and long-term account planning, collaborating cross-functionally with teams and Sellers to drive customer success with Amazon.- Manage and deliver against complex account goals where strategy is undefined. - Make tradeoffs between short-term needs and long-term strategic investment.- Implement and track metrics to measure portfolio success and quality. Use these to guide work and uncover hidden opportunities.Seller Relationship Management- Build trusted advisor relationships and serve as a business advocate for your Sellers.- Deliver timely, accurate, and professional operational support within specified SLAs.- Drive optimal program and Customer Success Manager satisfaction.- Liaise with partner teams and coordinate cross-functionally to resolve Seller issues quickly and with high quality.- Play a consultant role with oversight of key strategic activities—follow up, escalate, and clear blockers across organizations. Advocate as the voice of the customer internally using data and anecdotes to drive prioritization.- Educate Sellers on driving incremental growth through tools, policies, products, and programs. Maintain deep knowledge to tie recommendations to Sellers' specific goals.Program Process Excellence- Act as a thought leader in defining success criteria and understanding Seller business needs in a changing environment.- Improve team efficiency and optimize existing processes. Manage initiatives and deliver solutions independently across teams.- Assist in defining and designing tools, SOPs, and processes for Seller Services.- Identify and define feature enhancements and new products based on customer feedback, data analysis, and competitive gaps.- Aggregate themes and data to serve as Voice of the Seller with owning teams, addressing opportunities at root cause level.- Own project status communication—deliver clear, concise summaries to leadership and respond to questions in detail. Basic Qualifications:- Experience with strong project management skills and the ability to thrive in a fast-paced environment- Experience in an account management, licensing or business development role- Experience with data/analytics and using data to make decisions- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams- Bachelor's degree Preferred Qualifications:- 5+ years of multi-million dollar contract negotiation experience- Experience that includes strong analytical skills, attention to detail, and effective communication abilities- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, AZ, Tempe - 80,000.00 - 140,000.00 USD annuallyUSA, TX, Austin - 80,000.00 - 140,000.00 USD annually

Job DescriptionThe Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities. The ideal candidate for this role should possess client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios. Above all, they should demonstrate ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.Key job responsibilitiesCustomer Success Managers drive Seller business growth through customized insights, recommendations, education on tools/products/services, and delivering a positive program experience.Business Growth- Identify and action improvements to business input metrics that drive growth and end customer experience. Develop and test solutions before scaling.- Analyze data and trends to maximize long-term potential for your assigned Seller portfolio.- Act as a strategic partner for Sellers. Proactively identify opportunities, create tailored solutions, and present compelling value propositions using a consultative approach.- Lead business strategy development and long-term account plans, collaborating cross-functionally with teams and Sellers to drive customer success.- Manage and deliver against complex account goals where strategy is undefined. Balance short-term customer needs with longer-term strategic investment.- Implement and track metrics to measure portfolio success and quality. Use these to guide work and uncover hidden opportunities.Seller Relationship Management- Build effective working relationships as a trusted advisor and business advocate.- Deliver timely, accurate, and professional operational support within specified SLAs.- Drive optimal program and CSM satisfaction.- Liaise with partner teams and coordinate cross-functionally to resolve Seller issues quickly and with high quality.- Serve as a consultant with oversight of key strategic activities, following up, escalating, and clearing blockers across organizations. Advocate as the voice of the customer internally using data and anecdotes.- Educate Sellers on driving incremental growth through tools, policies, products, and programs. Maintain in-depth knowledge to tie recommendations to Sellers' specific goals.Program Process Excellence- Act as a thought leader in defining success criteria and understanding Seller business needs in a changing environment.- Improve team efficiency and optimize processes. Manage initiatives and deliver solutions by working independently across teams.- Assist with defining and designing tools, SOPs, and processes for Seller Services.- Identify and define feature enhancements and new products based on customer feedback, data analysis, and competitive gaps.- Aggregate themes and data to advocate as Voice of the Seller with owning teams, addressing opportunities at root cause level.- Own project status communication. Deliver clear, concise summaries to leadership and answer questions in detail. Basic Qualifications:- Experience with strong project management skills and the ability to thrive in a fast-paced environment- Experience in data analysis, reporting, and forecasting to guide business decisions- Bachelor's degree- 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.- Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.- Relationship Development: Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.- Data Manipulation: Ability to digest and manipulate large data sets by use of pivot tables, lookups, and compound formulas.- Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment. Preferred Qualifications:- Experience with written and verbal communication and presentation- Experience using analytical, marketing, and productivity tools including Oracle Business Intelligence, Salesforce or other CRM tools, Microsoft OneNote and Microsoft SharePoint- Experience in E-Commerce, Corporate Retail, Consulting and/or B2B.- Effective territory/account management.- Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.- Understanding of retail math and formulas for the purpose of making business decisions.- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, AZ, Tempe - 80,000.00 - 140,000.00 USD annuallyUSA, TX, Austin - 80,000.00 - 140,000.00 USD annually

Job DescriptionAWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and unwavering support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. AWS is building a new security engineering team for the AWS Global Sales (AGS) organization, and we're looking for a Principal Technical Program Manager to help define it from day one. Customers are moving fast, especially into generative AI and agentic architectures, and the way our field works with them is changing just as quickly. This team is the dedicated function that helps the business and our customers build and innovate fast and securely.As a Principal Technical Program Manager, you'll own the security and governance frameworks the AGS field organization runs on, and the mechanisms that surface, reduce, and manage risk across it. Measuring how AGS performs against AWS-wide security standards, you'll find where risk concentrates and partner with AGS leaders to close gaps. You'll build and manage the programs that keep the field's security reviewer community active, calibrated, and current. The cross-functional coordination you run with AWS security organizations, Legal, and segment business leaders accelerates the business while holding a high security bar.Much of this work runs ahead of established practice. You'll shape how the field secures emerging engagement types. Across the organization, you'll invent new ways to discover, reduce, and manage risk at scale. The surface is broad, spanning a field engagement program that helps account teams build for customers at scale, prototyping engagements, public content security reviews, internal field tooling, and AGS-wide security training and campaigns. The customers behind this work span every size, industry, and region, with varying compliance requirements and every kind of technology stack. This is a ground-floor role with a global remit where you'll help define how we work.Key job responsibilities- Own the field's security and governance frameworks (customer builds, prototyping, public content), building on the AWS Security standards and codifying them into the steering docs, skills, MCPs, and agents the field builds with- Grow the field's security reviewer community, recruiting, training, and accrediting reviewers and keeping their judgment calibrated as technology and threats evolve, so security judgment spreads and reviews stay consistent- Own field security training on the responsibilities and frameworks the field operates within, partnering with security engineers and AWS Security on content and Field Enablement on delivery- Measure AGS against AWS-wide security standards and run the business security review that gives leadership a regular, prioritized read on risk, partnering with leaders to close gaps and enabling leaders to run their own- Partner with the business through post-incident follow-through, helping it articulate what happened, representing it to AWS Security leadership, and supporting it in closing the action items it owns- Own the AGS field's security roadmap, balancing near-term wins against long-term shifts in how the field builds, so the security bar keeps pace- Own the governance mechanism for security exceptions and escalations, keeping decisions consistent and documented, and holding the line when stakeholders challenge the process- Some travel required (up to 25%) A day in the lifeIn the morning, you might turn a recurring field security question into a standard that ships straight into the steering docs and agents the field builds with, so the next wave of teams can act on it themselves instead of escalating. After the team has worked an issue with Security Operations, you take the follow-through, helping the business articulate what happened, representing it to AWS Security leadership, and supporting it in closing the action items it owns. In the afternoon, you sharpen the reviewer community's recertification with security engineers so reviews stay consistent as technology shifts. Across the week you measure the field against AWS-wide standards, find where risk concentrates, and bring them to leadership to prioritize and close.About the teamThis new team is the security engineering function for AWS Global Sales (AGS), helping the field engage customers securely and keeping the business secure. You'll work closely with AWS Account Teams and the field's security community, AGS leaders, and partner teams across AWS security, tooling, and legal. It's a senior team with a broad mandate and a high bar, and the work protects the customer trust the business depends on.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications:- 7+ years of technical product or program management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience- 5+ years of security, compliance and risk management experience- Experience owning/driving roadmap strategy and definition Preferred Qualifications:- Experience managing competing priorities and using metrics to drive business decisions- Master's degree in Computer Science, Computer Engineering, Information Technology, or related fields- 10+ years of technical program management experience leading initiatives that span multiple teams or organizations- Experience partnering with security engineering, application security, or legal and compliance functions to land cross-functional security outcomes- Experience designing and running training, accreditation, or community-of-practice programs at scale- Experience using AI, agents, and automation to scale program execution and risk reductionAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, San Francisco - 203,500.00 - 275,300.00 USD annuallyUSA, NY, New York - 194,700.00 - 263,400.00 USD annuallyUSA, VA, Arlington - 177,000.00 - 239,400.00 USD annuallyUSA, VA, Herndon - 177,000.00 - 239,400.00 USD annuallyUSA, WA, Seattle - 177,000.00 - 239,400.00 USD annually

Job DescriptionLead operational transformation across Amazon's Last Mile logistics network in Brazil, where you'll drive measurable improvements through hands-on project execution and team leadership. You'll combine strategic oversight with field-level problem-solving, deploying your team directly to delivery stations to implement solutions that move key performance metrics and shape how we partner with logistics providers at scale.Key job responsibilitiesLead, coach, and develop a multidisciplinary team across Network Health, Project Execution, and Operational Excellence functions, fostering a culture of ownership and execution disciplineOwn the consolidated network health view across all partner logistics programs, monitoring key performance metrics and identifying improvement opportunities through data analysisDirect hands-on project execution for operational improvement initiatives, ensuring your team is deployed to stations and routes to implement solutions, validate results, and sustain changes alongside site teamsEstablish and maintain unified operational standards across all station types, ensuring consistent adherence to standard procedures at every operational nodeBuild scalable mechanisms for network performance tracking, root cause analysis, and corrective action management, with structured reporting and real-time visibility into operational health and project statusA day in the lifeYour morning begins by reviewing the network health dashboard, tracking performance trends across our partner logistics programs. You identify a performance gap at a specific cluster and connect your Network Health specialist with the data needed to conduct a root cause analysis within 48 hours.Mid-morning, you connect with your project executor who is on-site at a delivery station implementing a new operational protocol. They share updates on team training progress and early results showing measurable improvement. You review their tracking data and discuss next steps for sustaining the changes.Before lunch, you meet with your operational excellence cell to discuss their work supporting a station transition and new launch. You coach them on escalation frameworks and review their adherence to standard operating procedures.After lunch, your field executor calls from a multi-cycle station where they've been embedded for two weeks on a standardization project. Early results show meaningful improvement in key metrics. You align with the Learning team on developing training materials for broader rollout once results are validated.You close the day preparing a strategic summary for your leader—highlighting weekly operational health, project execution progress across stations, metric improvements achieved, and planning the next deployment priorities for your team.Every day blends people leadership, project coordination, performance analysis, and field-level execution oversight—all focused on ensuring operational improvements are implemented and sustained where it matters most.About the teamWe are part of Amazon Logistics' Partner Strategy & Experience organization, supporting multiple logistics partner programs across Brazil's network of delivery stations and operational nodes. Our mission centers on three core areas: monitoring and improving network health through data-driven insights, executing improvement projects directly at stations and routes, and standardizing operational routines to support partner success.Our team deploys project managers directly into the field—they work alongside site teams to implement solutions, validate results, and sustain changes. We're not designing processes from a distance; we're making operational improvements happen on the ground. We work cross-functionally with Operations, Finance, Planning, and Learning teams to align improvement initiatives with broader business objectives and support Amazon's Last Mile growth in Brazil.You'll be joining a team that values execution discipline, collaborative problem-solving, and measurable results. We support logistics partners through launches, transitions, and performance recovery—serving as a trusted operational resource across the network. Basic Qualifications:- Bachelor's degree or equivalent in business, operations, logistics, supply chain or engineering- Experience running an effective operational excellence program- Experience leading organizational change initiatives across multiple locations- Experience building scalable programs and repeatable scalable processes, levering various tools and methods to create scale and efficiency- Experience in communication and presentation skills, both written and verbal in Portuguese & English Preferred Qualifications:- Experience with Six Sigma tools and Lean techniques, or experience in similar environments- Experience in program management, logistics, operations, supply chain, transportation, or a related field- Experience developing operational processes and technologies- Bachelor's degree, or MBA in supply chain management, operations, engineering, analytics or related field- Familiarity with key Last Mile metrics: DEA, Last Mile BPS, Concessions, TPH, DPPH, OTD, FPY, Scorecard, SIR- Experience building and scaling new teams or functions from scratch- Experience supporting third-party logistics partners with operational execution and standardizationOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionThe Accommodation Consultant (AC) will work directly with employees and senior leadership in providing accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation process. This role needs exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from Amazon.Key job responsibilitiesPerform accommodation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments Serve as a subject matter expert on the accommodations process as well as country specific guidance. Coordinate the accommodation process and provide end-to-end case management Collaborate with Stakeholders to determine and finalize accommodation approval/denials Communicate the accommodation decision and partner with appropriate stakeholder(s) for implementation Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes Direct employees to the appropriate resource for answers Maintain a case load of up to 40 cases per day. Ability to discern when to escalate complex issues to the Sr. Accommodation Consultant Maintain system records to ensure accurate and timely information/documentation Adhere to internal SLAs and quality standards Consult, coordinate and partner with our HR, Legal, Payroll, Benefits, team members and other departments/systems as appropriate Participate in other activities and projects within the DLS program Maintain regular, reliable and timely attendance Perform other duties as assigned Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirementAbout the teamFrom a customer driven perspective, Accommodation Consultants strive to provide the best customer service and facilitate working at the best employer on earth. They work directly with customers at many levels, from associates, managers and legal representatives. The team provides expert knowledge in accommodation best practices. They work with a team of managers, Accommodation Consultants and administrative professionals to deliver service and equity to all individuals. Basic Qualifications:- Bachelor's degree, or 2+ years of customer service experience- Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses- Handle all cases in USC / SIM tool in English- Responding to inquiries regarding policies related to accommodations, etc. Preferred Qualifications:- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service- Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround- Experience in managing critical operational processes, with SLA responsibility- Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in managing and troublshooting network- Experience with service delivery and service level management- Demonstrate ability to analyze problems logically and commit to change and process improvement (applying KAIZEN & LEAN methodologies as applicable)- Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency- Strong ability to exceed expectations with regards to performance and individual contribution- Ability to maintain high levels of confidentiality and data security standards- Commitment to Amazon's emergency as the world's most customer-centric companyOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.