Amazon

Job DescriptionJoin Amazon’s mission to become Earth’s safest place to work! At Amazon, we’ve set the ambitious goal to become the benchmark of safety excellence across all industries in which we operate. The Amazon Workplace Health & Safety (WHS) team sets the strategic direction to provide resources, best practices, and safe environments to proactively manage the health and wellbeing of our workforce. To support these goals, Amazon is seeking an experienced and dynamic Onsite Medical Representative (OMR) to join our team. In this position, you will work closely with the WHS Site Manager, WHS Specialist, and occasionally the Injury Prevention Specialist (IPS). This includes attending weekly associate safety committee meetings, greeting all new hires for the site or through daily one-on-one interaction. Additionally, the OMR will participate in weekly case management review meetings as necessary. As an OMR, you will independently assess and administer first aid as well as offer guidance to Amazon Associates (AAs) on both occupational and non-occupational injuries or illnesses. You should be passionate about learning and advocating health and wellness principles to consistently support AAs on a daily basis. You will refer care to outside medical providers as needed, and learn about OSHA regulations, risk, and analysis. The OMR will function as a part of the larger team onsite, assisting with all first aid needs and support safety operations as needed. Responsibilities include but are not limited to:- Provide first aid support and make referrals to outside medical providers as necessary.- Minimize the AA risk of injury through awareness, education, and proactive engagement.- Maintain all records of care provided to AAs.- Coordinate and maintain the workers’ compensation and return to work programs for AAs with work-related injuries.- Provide daily activity logs and end of shift reports.- Engage with AAs and leadership on operations floor to provide coaching regarding observed at-risk work habits.- Maintain a clean working environment and ensure appropriate medical supply inventory is maintained.- Participate in training and certification to facilitate first aid, CPR and AED certifications classes.- Maintain all first aid, CPR, AED credentials.- Work flexible shifts which could include days, nights, holidays, and/or weekends.- Assist with random saliva drug testing protocols.- Maintain effective care delivery in emergencies and assist emergency response at the site.Additional Job Elements include: - Lift up to 49 pounds and frequently push, pull, squat, bend, and reach- Stand/walk for up to 12 hours during shifts- Work in an environment where the noise level varies- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)- Continuously climb and descend stairs (applies to sites with stairs)For those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date. Basic Qualifications:- High school or equivalent diploma- Current valid Basic Life Support (BLS) certification by an approved emergency cardiac care (ECC) provider; AND must have one of the following:- Current valid Emergency Medical Technician (EMT) OR Paramedic Certification from the Department of Health OR the National Registry of Emergency Medical Technicians (NREMT); OR- Current Active Athletic Trainer Certification by either the Board of Certification (BOC) or equivalent State Certification Preferred Qualifications:- Certified to teach first aid, CPR, and AED training from American Heart Association or American Red Cross- Proficient in Microsoft Office- Experience with an industrial wellness program- Experience managing musculoskeletal disorders, ergonomics, and coaching on body mechanics- Demonstrated work experience with OSHA regulations and Workers Compensation- Proficient in digital recordkeeping- In the last year, six months job experience in the Military as a Combat Medic (U.S. Army), Field Medic (U.S. Army), Healthcare Specialist (U.S. Army), Hospital Corpsman (U.S. Navy), or Aerospace Medical Service Technician (U.S. Air Force)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, MA, North Andover - 26.00 - 31.00 USD hourly

Job DescriptionThe US ADC Cluster Security Manager leads all physical security, operational security, and information protection programs across an Amazon Dedicated Cloud (ADC) data center cluster. A cluster consists of multiple accredited data center campuses within a geographic region. This role sets cluster-level security strategy, manages Data Center Security Managers (DCSMs) and Security Operations Managers (SOMs) at each site, and ensures the cluster meets government accreditation requirements while supporting fast-paced classified operations. You will translate organizational security strategy into cluster-level execution, drive consistency across your sites, and resolve complex security challenges that span multiple facilities. You will advise senior leadership on security posture, risk, and investment decisions. You will shape engagements with government customers and serve as the senior security representative for your cluster - balancing operational requirements, compliance obligations, and business growth. This position reports to the Regional Security Manager and partners closely with the Security Program Management team, Industrial Security, Data Center Operations leadership, Construction, and state, local and/or federal government organizations. Key job responsibilitiesCluster Security Strategy & Leadership - Define and execute the security strategy for all ADC data center campuses within the assigned cluster - Translate regional and organizational security objectives into actionable plans for individual sites - Drive consistency in security operations, compliance posture, and incident response across the cluster while accounting for site-specific requirements - Identify long-term risks and opportunities; propose solutions that address both immediate operational needs and future growth - Serve as the single-threaded security leader for the cluster - owning decisions on how to prioritize, resource, and execute security requirements People Leadership & Development - Lead, develop, and manage Data Center Security Managers and Security Operations Managers within the cluster - Set clear expectations, provide regular feedback, and conduct performance evaluations - Build a high-performing team through hiring, onboarding, mentoring, and career development - Develop succession plans and ensure knowledge continuity across the cluster - Foster a security culture grounded in operational discipline, continuous improvement, and customer obsession Government Customer & External Engagement - Serve as an Amazon security representative to government customer security organizations for the cluster - Manage recurring customer engagements including security reviews, audit coordination, and compliance discussions - Interpret and implement evolving government security requirements across all cluster sites - Influence external stakeholders - including government customers, regulators, and vendor partners - to achieve mutually beneficial security outcomes - Build and maintain trusted relationships that enable productive collaboration on complex or sensitive security matters Compliance, Accreditation & Risk Management - Ensure all cluster facilities maintain continuous compliance with government accreditation requirements (ICDs, NISPOM, NIST, UL 2050, and applicable contract security specifications) - Own the cluster's security compliance posture - identifying gaps, driving remediation, and reporting status to leadership - Lead cluster-level security audits, inspections, and self-assessments; drive corrective actions to closure - Make risk-informed decisions that balance security requirements against operational tempo and business needs - Coordinate with Industrial Security on workforce compliance, access determinations, and security incident adjudication affecting the cluster Operational Oversight & Incident Management - Provide operational oversight of security systems, guard force performance, cleared escort operations, incident response protocols and access control operations across all cluster sites - Establish cluster-level security metrics and reporting; use data to identify trends, drive improvements, and inform resource decisions - Own escalation management for security incidents, breaches, and anomalies that exceed site-level authority or span multiple facilities including the generation of written incident reports and executive summaries for consumption by senior and executive leadership. - Ensure robust after-hours coverage and emergency response capability across the cluster Financial & Resource Management - Own the cluster security budget - forecasting requirements, managing spend, reconciling billing and justifying investment to leadership - Coordinate with the Security Program Management team on capital projects, system upgrades, and security design for new construction - Manage vendor and contract performance at the cluster level; partner with Procurement on contract actions as needed - Allocate resources across sites based on risk, operational demand, and growth trajectory Process Improvement & Standardization - Streamline security processes across the cluster to reduce complexity, eliminate redundancy, and create predictable operational paths - Develop and maintain cluster-level Standard Operating Procedures (SOPs) that align with regional and organizational standards - Identify best practices at individual sites and scale them across the cluster - Drive continuous improvement informed by audit findings, incident data, government feedback, and operational metricsA day in the lifeThe LOW Cluster Security Manager starts each day reviewing security metrics across all data centers in multiple campuses around the cluster. They meet with Data Center Security Managers and Security Operations Managers to address compliance gaps, incident trends, and guard force performance. They engage other Amazon security organizations on accreditation requirements, audit coordination, and evolving ICD/NISPOM/NIST standards. They partner with Data Center Operations leadership on facility security operations requirements to enable cloud capabilities. They brief the Regional Security Manager on cluster risk posture and investment needs.About the teamThe U.S. Amazon Dedicated Cloud (ADC) Data Center Security Operations team manages and operates high security data center infrastructure across the United States. The team delivers secure, compliant, and reliable cloud capabilities to government customers by maintaining facilities that meet stringent accreditation standards. The organization encompasses data security operations, physical security equipment sustainment, and design/construction functions, working together to support the full lifecycle of critical infrastructure facilities from design through decommission. The team enables mission-critical workloads by ensuring continuous operations, physical security, and compliance with government requirements while scaling to meet growing customer demand. Basic Qualifications:- Experience managing contract security and physical security operation programs such as Access Control/Intrusion Detection and CCTV Surveillance systems- Experience in working directly with government officials and regulatory bodies- Current, active TS/SCI US Government Security Clearance- Experience with ICD, NISPOM, NIST, and UL 2050 standards related to classified facility security and accreditation- Bachelor's degree or equivalent professional experience Preferred Qualifications:- Experience in the security field in a global corporate environment or large-sized organization (e.g. NGO, public sector, police, or military), including experience in a managerial role- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership- Experience managing security at data centers, critical infrastructure, or large-scale classified facilities- ASIS CPP, PSP, PMP, or other related professional certificationsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionHW Commodity Specialist III (AMZ1531986) (Multiple Positions), Amazon.com Services LLC, New York, NY. Create and execute supply planning strategies for a category or department to meet customer demand and company - critical initiatives. Lead supply vs. demand scenario planning analyses and deliver strategic recommendations. Prioritize activities, including technical qualifications, and align with cross-organizational executive stakeholders to deliver supply globally with a high degree of predictability. Manage supplier relationships and performance, and ensure allocation of material to demands based on priority. Be a subject matter expert for the customers, technologies, and markets. Manage cross-functional projects against plans and objectives to meet commitments and goals with executive visibility. Identify and drive realization of opportunities for durable, relative advantage in your category. Up to 25% international and domestic travel required. (AMZ1531986)Amazon.com is an Equal Opportunity – Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation. 40 hrs/week, Mon-Fri, 8:00 a.m. - 5:00 p.m. Salary Range: $162,700 - $220,200/yr. Basic Qualifications:Master's degree or foreign equivalent in Engineering, Supply Chain Management, or a related field and five years of experience in the job offered or a related occupation.Must have: • five years of experience with broad supply chain (new product introduction; forecast/demand/supply/or capacity planning; and supplier management);• five years of experience with analysis tools (Microsoft Excel, SQL, Tableau, and statistics software); • five years of experience developing innovative solutions to solve complex problems; and • one year of experience leading negotiations for complex, mission critical cloud technology. Up to 25% international and domestic travel required.Amazon is a total compensation company. Depending on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit: https://www.aboutamazon.com/workplace/employee-benefits.#0000.Multiple positions available. Preferred Qualifications:Please see job description and minimum requirements above.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon’s EU ATS Amazon Managed Planning Team develop and implement scalable solutions for Amazon to manage it's middle mile network. Our team's goal is to ensure highest accuracy of Amazon Managed loads, maximize the planning efficiency and Linehaul savings. The team plans capacity for the entire EU network and UK, that require building scalable cost-optimal solutions that work for entire network. As a Planner for Amazon Managed supply you will work on improving existing processes and solutions and challenge the status quo. This will require diving deep into performance data, understanding planning processes on a broader scale and working with multiple teams across Amazon, from Operational teams who are fulfilling customer orders to Program teams and everything in between.Key job responsibilitiesThe Amazon Managed Planner requires good analytical, communication, dive-deep and collaboration skills to deliver against the aforementioned responsibilities successfully. These skills allow the Planner to identify process improvement opportunities and drive solutions within ATS Amazon Managed space. Also, the Planner requires the ability to create the trust by sustaining best practices in process and program implementation, ensuring all changes are fully aligned and visible to the impacted teams, and influence the large multitude of stakeholders across various cross-functional teams.A day in the lifeATS Amazon Managed Planner role and responsibility consists of managing an existing Amazon Managed planning process with a defined roadmap, and delivering complex projects aligned with the planning team’s vision of quality, automation and scalability. The Planner streamlines existing processes and identifies solutions for internal customers. In this role, the Planner works on solving complex operational problems related to constraints, demand and supply.About the teamAmazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably. Basic Qualifications:- Experience in program or project management- Bachelor's degree or equivalent- Experience working in an analytical environment with cross-functional teams- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc. Preferred Qualifications:- Experience in requirement gathering and ability to write clear and detailed requirement document- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative fieldAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionRBS (Retail Business Services) Tech team works towards enhancing the customer experience (CX) and their trust in product data by providing technologies to find and fix Amazon CX defects at scale. Our platforms help in improving the CX in all phases of customer journey, including selection, discoverability & fulfilment, buying experience and post-buying experience (product quality and customer returns). The team also develops GenAI platforms for automation of Amazon Stores Operations.As a Sciences team in RBS Tech, we focus on foundational ML research and develop scalable state-of-the-art ML solutions to solve the problems covering customer experience (CX) and Selling partner experience (SPX). We work to solve problems related to multi-modal understanding (text and images), task automation through multi-modal LLM Agents, supervised and unsupervised techniques, multi-task learning, multi-label classification, aspect and topic extraction for Customer Anecdote Mining, image and text similarity and retrieval using NLP and Computer Vision for product groupings and identifying duplicate listings in product search results.Key job responsibilitiesAs an Applied Scientist, you will be responsible to design and deploy scalable GenAI, NLP and Computer Vision solutions that will impact the content visible to millions of customer and solve key customer experience issues. You will develop novel LLM, deep learning and statistical techniques for task automation, text processing, image processing, pattern recognition, and anomaly detection problems. You will define the research and experiments strategy with an iterative execution approach to develop AI/ML models and progressively improve the results over time. You will partner with business and engineering teams to identify and solve large and significantly complex problems that require scientific innovation. You will help the team leverage your expertise, by coaching and mentoring. You will contribute to the professional development of colleagues, improving their technical knowledge and the engineering practices. You will independently as well as guide team to file for patents and/or publish research work where opportunities arise. The RBS org deals with problems that are directly related to the selling partners and end customers and the ML team drives resolution to organization level problems. Therefore, the Applied Scientist role will impact the large product strategy, identifies new business opportunities and provides strategic direction which is very exciting. Basic Qualifications:- PhD, or Master's degree- 1 year of relevant applied research experience with PhD or 3+ years of applied research experience with a Masters’ degree in Electrical Engineering, Computer Science, Computer Engineering, Mathematics, or related field with specialization in Machine Learning, NLP, Computer Vision, Deep Learning, or GenAI related fields.- Should be an expert in either Computer Vision or NLP and have a good understanding of the both.- Excellent communication skills Preferred Qualifications:- Post Graduate degree (MS or PhD) in Electrical Engineering, Computer Science, Mathematics or Physics with specialization in ML, NLP or Computer Vision.- Strong verbal/written communication skills, including an ability to effectively collaborate with both research and technical teams.- Scientific thinking and the ability to invent, a track record of thought leadership and contributions that have advanced the field.- Solid understanding of machine learning, deep learning algorithms and computational complexity.- Strong CS fundamentals in data structures, problem solving, algorithm design and complexity analysis.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.AWS Network Firewall is a new services that defends Internet-facing applications against evolving threats. We build everything from low-level packet inspection hardware/software to customer-facing AWS services to globally distributed systems capable of mitigating the world’s largest and most sophisticated cyber-attacks. Our unique technology and innovative services such as AWS Network Firewall, AWS Shield, AWS WAF and AWS Firewall Manager monitor and defend some of the largest customers and networks in the world.We need talented Software Development Engineers like you to continue developing new capabilities for our recently launched AWS Network Firewall service.Join us if …- You want to play a leading role, influencing how we design, develop, build, deploy and support new services.- You care deeply about delighting customers and building high quality software. Our leadership principles (http://www.amazon.jobs/principles) empower us to act and challenge us never to accept the status quo.- You want to work in a fast-paced environment with a start-up atmosphere. We ship code every day!There are few teams in the world that develop critical cybersecurity attack mitigation capabilities at our scale. We are working with customers, gathering requirements, designing, building, supporting and iterating quickly to meet their needs.Successful candidates will enjoy distributed systems design, and have outstanding analytical skills and communication ability. They will thrive in a highly collaborative, creative, analytical, and fast-paced environment and be comfortable interacting with highly technical software and networking development teams. Does that sound like you? If so, we encourage you to apply!Key job responsibilities- Design, develop, and maintain scalable, high-performance distributed systems that power AWS Network Firewall's traffic inspection and filtering capabilities- Write clean, efficient, and well-tested code in languages such as Java, Python, or C++ to deliver features that protect customer networks at cloud scale- Collaborate with senior engineers and cross-functional teams to define technical requirements, architect solutions, and drive implementation of new firewall features- Troubleshoot and resolve complex production issues across distributed systems, contributing to operational excellence through on-call rotations and root cause analysis- Participate in code reviews, design discussions, and documentation efforts to uphold engineering best practices and raise the bar for team quality- Contribute to the full software development lifecycle—from design and implementation through testing, deployment, and monitoring in a CI/CD environment- Identify opportunities to improve system reliability, performance, and security while reducing operational burden through automation and tooling Basic Qualifications:- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language Preferred Qualifications:- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

Job DescriptionThe Regulatory Intelligence Safety and Compliance (RISC) team is on a mission to protect customers from unsafe or non-compliant products while enabling trustworthy shopping experiences at Amazon. We are seeking an experienced Technical Program Manager to lead our inventory management initiatives that ensure unsafe and non-compliant products are swiftly removed from Amazon's global fulfillment network. In this role, you will drive critical programs to reduce stranded inventory, optimize removal processes, and empower Selling Partners to maintain compliant selection at scale.You will own the execution of high-impact inventory management programs including automated inventory suppression and removal order systems and multi-grain inventory tracking capabilities. You will partner closely with fulfillment operations, technology teams, and compliance organizations to build scalable solutions that minimize business disruption while maintaining the highest safety and compliance standards. You will drive measurable improvements in key metrics related to suppression of recalled products, stranded inventory reduction, selection reinstatement timelines, and removal order effectiveness.This is an opportunity to make a direct impact on customer safety and seller experience while building innovative inventory management solutions at Amazon scale. If you are passionate about operational excellence and want to lead programs that balance customer safety with business opportunity, we want to hear from you.Key job responsibilitiesAs a Senior Technical Program Manager, you have an entrepreneurial spirit and want to make a big impact on Amazon and its customers. You enjoy building massive scale and high performance systems but also have a bias for delivering simple and incremental solutions to complex problems.Program Leadership & Execution • Own end-to-end delivery of critical inventory programs including automated removal order systems and stranded inventory reduction • Establish and optimize mechanisms for managing complex inventory workflows spanning fulfillment operations, technology teams, seller support, and compliance organizations • Partner with fulfillment operations to implement automated inventory removal capabilities across all regionsStakeholder Management & Cross-Functional Collaboration • Partner with engineering, product, operations, and compliance teams to define program strategies that balance customer safety, seller experience, and operational efficiency, working across teams such as Amazon Fulfillment Technology (AFT), Fulfillment by Amazon (FBA), Supply Chain Optimization Technologies (SCOT), and Classification & Policy Platform (CPP). • Serve as primary point of contact for inventory-related communications with leadership, including deep dives and operational reviews • Collaborate with recalls execution teams to ensure seamless coordination between ASIN suppression and inventory removal actions • Build strong relationships with fulfillment operations teams to drive adoption of new inventory management processes and toolsOperational Excellence & Process Improvement • Drive initiatives to reduce seller reinstatement timelines through removal order optimization and automated detection systems • Identify and eliminate root causes of removal order failures through systematic analysis and process improvements • Create scalable mechanisms that reduce operational bottlenecks in inventory removal, binding periods, and reinstatement workflows • Implement data-driven approaches to monitor inventory health metrics and proactively address emerging issues • Lead initiatives to expand automated removal capabilities to new geographies and building typesAbout the teamThe RISC Inventory Management team operates at the intersection of customer safety, operational efficiency, and seller experience. We ensure that unsafe or non-compliant products are swiftly removed from Amazon's fulfillment network while minimizing business disruption for compliant sellers. Our work directly impacts millions of units of inventory and thousands of Selling Partners globally. We're transforming inventory management through automation, data-driven decision making, and innovative solutions that enable more granular control. Basic Qualifications:- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications:- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadershipOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAt Amazon Security, we hire the best minds in technology to innovate and build on behalf of our customers. The focus we have on our customers is why we are one of the world’s most beloved brands – customer obsession is part of our company DNA.Amazon Security is a multidisciplinary team comprised of software engineers, security engineers, program managers, data engineers, and compliance specialists. If you are looking for an opportunity to think big, invent, experiment, build, and have a material impact on cloud security and compliance, this is it.AWS Security builds and owns services that automate and power security processes within Amazon. As an SDE in AWS Security, your role is pivotal in maintaining the robust and innovative solutions of our team. The team You will work on complex challenges in existing and new development initiatives, focusing on areas with ambiguity. Your goal is to design and develop software systems that are secure, maintainable, scalable, and extendable. You will develop an understanding of the business impact of your systems and make responsible trade-offs between the short-term operational needs and long-term business objectives. Professional traits that are not unique to this position, but necessary for Amazon leaders:* Exhibits excellent judgment* Has relentlessly high standards (is never satisfied with the status quo)* Is able to dive deep and is never out of touch with the details of the business or the technology* Expects and requires innovation of their team* Has passion and convictions and the innate ability to inspire passion in others* Strong results orientation* Thinks bigKey job responsibilities- Write high-quality, efficient, and testable production code.- Build highly available, secure distributed systems at Amazon scale- Be an end-to-end technical owner of the services you build, including development, testing and support.- Make a direct contribution to planning, design, implementation, testing, operations, and process improvement as a member of an Agile team.- Be part of growing, tight-knit team within a wider community of experienced and knowledgeable engineers.About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon SecurityAt Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career growthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language Preferred Qualifications:- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionThe Amazon Workplace Health & Safety (WHS) team is deeply committed to the safety and wellbeing of our people. WHS sets the strategic direction to provide resources, best practices, and safe environments to proactively manage the health and wellbeing of our workforce. To support these goals, Amazon is seeking an experienced and dynamic Onsite Medical Representative (OMR) to join our team. In this position, you will work closely with the WHS site manager, WHS specialist, and occasionally the Wellness Specialist (WS). This includes attending weekly associate safety committee meetings, greeting all new hires for the site or through daily one-on-one interaction. Additionally, the OMR will participate in weekly case management review meetings as necessary. As an OMR, you will independently assess and administer first aid as well as offer guidance to Amazon Associates (AAs) on both occupational and non-occupational injuries or illnesses. You should be passionate about learning and advocating health and wellness principles to consistently support AAs on a daily basis. You will refer care to outside medical providers as needed, and learn about OSHA regulations, risk, and analysis. The OMR will function as a part of the larger team onsite, assisting with all first aid needs and support safety operations as needed. Responsibilities include but are not limited to:• Provide first aid support and make referrals to outside medical providers as necessary.• Minimize the AA risk of injury through awareness, education, and proactive engagement.• Maintain all records of care provided to AAs.• Coordinate and maintain the workers’ compensation and return to work programs for AAs with work-related injuries.• Provide daily activity logs and end of shift reports.• Engage with AAs and leadership on operations floor to provide coaching regarding observed at-risk work habits.• Maintain a clean working environment and ensure appropriate medical supply inventory is maintained.• Participate in training and certification to facilitate first aid, CPR and AED certifications classes. • Maintain all first aid, CPR, AED credentials.• Work flexible shifts which could include days, nights, holidays, and/or weekends.• Assist with random saliva drug testing protocols.• Maintain effective care delivery in emergencies and assist emergency response at the site.Additional Job Elements include:• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.• Stand/walk for up to 12 hours during shifts.• Work in an environment where the noise level varies.• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments).• Continuously climb and descend stairs (applies to sites with stairs).Ontario Tag Line:Amazon is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation. Basic Qualifications:- High school or equivalent diploma- CPR course- Valid card evidencing successful completion of a first aid, CPR, and AED course from the American Heart Association or American Red Cross, or willingness to obtain it within four weeks of employment- Knowledge of Microsoft Office products and applications- Ontario:- • High School or equivalent diploma; AND- • Must have a valid card evidencing successful completion of standard first aid with CPR/AED level A or C from a Workplace Safety and Insurance Board (WSIB) approved certifying authority; AND- • Must have one of the following:- o Valid Provincial Primary Care Paramedic (PCP) Certification from the Ministry of Health AND/OR the Canadian Organization of Paramedic Regulators; OR- o Registered Practical Nurse (RPN) or Registered Nurse (RN) from the Ministry of Health AND/OR the Provincial College of Nurses AND/OR Department of Health. Preferred Qualifications:- Experience with workers' compensation- Experience and certification in teaching first-aid, CPR and AED- Preferred Qualifications:- • Job experience as a Military Medic (Canadian Armed Forces)- • Certified to teach first aid, CPR, and AED training from the Canadian Red Cross- • Proficient in Microsoft Office- • Experience with an industrial wellness program- • Experience managing musculoskeletal disorders, ergonomics, and coaching on body mechanics- • Demonstrated work experience with OSHA regulations and Workers Compensation- • Proficient in digital recordkeepingAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status. CAN, ON, St. Thomas - 28.00 - 36.00 CAD hourly

Job DescriptionPrime Video JapanにおけるAlways-onソーシャルコミュニケーションおよびソーシャル主導のキャンペーン戦略の策定・実行、X、Instagram、TikTok、YouTubeなどの主要プラットフォームにおいてのコミュニティ構築戦略企画実行、インフルエンサーマーケティングなどを推進し、ブランドコミュニティの拡大とお客様とのエンゲージメントの深化を図ります。The Social Media Manager will lead the development and execution of always-on social communications and social-led campaign strategies for Prime Video Japan, with a primary focus on Anime content. This role drives community building, influencer marketing, and innovative social-first campaigns that grow our customer base and deepen brand engagement across key platforms including X, Instagram, TikTok, and YouTube. The successful candidate will directly contribute to build the brand community and retention through culturally resonant, data-driven social marketing.Prime Videoは、映画やドラマなどのエンターテインメントコンテンツをストリーミング・視聴できるサービスを提供しています。私たちのミッションは、幅広いコンテンツセレクションを構築し、お客様がいつでも、どこでも、どのデバイスでも、素晴らしい作品をオンデマンドで簡単に楽しめるようにすることです。Prime Video Japanでは、国内およびグローバルで受賞歴のあるエンターテインメントシリーズなどをはじめ、様々な映画やドラマに対して、革新的なソーシャルメディアキャンペーンを構築できる卓越したソーシャルメディアマーケターを募集しています。本ポジションは、担当作品のソーシャル戦略を担当するとともに、ソーシャルメディアにおいてのコミュニティ形成戦略、日々のエディトリアル投稿施策の企画実行・判断まで行います。社内チーム（ブランド、クリエイティブ、PR）および外部エージェンシーと連携し、日本のエンターテインメントマーケティングに新たな基準を打ち立てる、ソーシャルキャンペーンを実現します。Join us in building and marketing the future of entertainment in Japan. Prime Video is changing the way people watch movies and TV shows, offering multiple ways to instantly stream and watch entertainment content. Our mission is to build the widest selection of digital video content and make it trivially easy for customers to enjoy great content on demand, at any time or place, on any device.Prime Video Japan is searching for an exceptional social media marketer to build innovative social media campaigns for local and global award-winning entertainment series and movies. This role will own the end-to-end social strategy for assigned properties — from long-term planning to day-to-day editorial decisions — ensuring every piece of content drives customer engagement and brand love. You will partner across internal teams (brand, creative, PR) and external agencies to deliver fully integrated, social-first campaigns that set new standards for entertainment marketing in Japan.Key job responsibilities • Prime VideoシリーズにおいてのソーシャルキャンペーンおよびAlways-onコミュニケーションを、企画段階からローンチ後までリード、開発、実行する • 担当作品のすべてのソーシャルコンテンツに関する意思決定を担い、コミュニティマネジメントの長期戦略と日々のエディトリアル実行の両方を推進する • クリエイティブのアイデア出しと開発を監督し、オーディエンスに向けた革新的なプランを提供する • ブランド、クリエイティブ、コンテンツ、PRチームと緊密かつ協力的に連携し、話題を生み出すソーシャル企画を推進。メディアやオフラインイベントも組み合わせた統合的な戦略立案も行う • ソーシャル上の会話を促進し、コンテンツを中心とした活気あるアクティブなコミュニティを構築する • エージェンシーとの関係を管理し、プロジェクト計画、予算、スケジュール管理を監督する • タレント、ライセンサー、クリエイターとの関係を構築し、コンテンツを通じたソーシャルプレゼンスを最大化する • ターゲットオーディエンスとコンテンツを結びつけ、インフルエンサーマーケティング施策などEarnedソーシャル施策をリードする • 主要ソーシャルメディア・デジタルプラットフォーム（X、Instagram、TikTok、YouTube）と連携し、新規プラットフォームを特定して顧客基盤を拡大する • ソーシャルマーケティング向けの新しいプロダクト機能やツールの開発に貢献する • データドリブンなインサイトに基づき、継続的にテスト、学習、最適化を行い、キャンペーンパフォーマンスを改善する • Lead, develop, and launch social-led campaigns and always-on communications for Prime Video series from inception through post-launch/sustain. • Own all social content decisions for assigned properties, driving both long-term social community strategy and day-to-day editorial execution. • Oversee creative ideation and development to deliver innovative, best-in-class plans for our audiences. • Work closely and collaboratively across brand, creative, content, and PR teams to champion social-first ideas and execute fully integrated plans including paid, activations, events, and strategies. • Foster social conversation and build loyal and active communities around our content and brand. • Manage agency relationships and oversee project planning, budgets, and scheduling cadence. • Build relationships with talent, showrunners, and creators to maximize social presence through our content. • Lead influencer marketing initiatives that authentically connect our content with target audiences. Drive earned social value through strategic creator partnerships. • Work with key social media and digital platforms (X, Instagram, TikTok, YouTube) and identify emerging platforms to grow our customer base. • Contribute to the development of new product features and tools for social marketing. • Continuously test, learn, and optimize based on data-driven insights to improve campaign performance.A day in the life例えば、今後の作品ローンチに向けたソーシャルコンテンツカレンダーのレビュー、エージェンシー/パートナーとのクリエイティブコンセプトのブレインストーミング、直近のキャンペーンのエンゲージメントデータの分析、またはタレントチームとのクリエイターパートナーシップに関するコラボレーションを行っているかもしれません。戦略的プランニングと現場施策の実行をバランスよくこなします。日々新しい仕事にチャレンジできる環境で、好奇心、創造性、顧客重視が報われる環境で活躍できるでしょう。On any given day, you might be reviewing social content calendars for upcoming content launches, brainstorming creative concepts with agency partners, analyzing engagement data from a recent campaign, or collaborating with talent teams on creator partnerships. You'll balance strategic planning with hands-on execution — one moment presenting a campaign strategy to leadership, the next diving into real-time community engagement during a title premiere. No two days are the same, and you'll thrive in an environment that rewards curiosity, creativity, and customer obsession.About the teamPrime Video Japanマーケティングチームは、日本のオーディエンスに世界トップクラスのエンターテインメントを届けることに情熱を持つ、ダイナミックで協力的なグループです。ソーシャルメディア機能は、ブランド、クリエイティブ、コンテンツの交差点に位置し、グローバルのカウンターパートと緊密に連携して、お客様がわくわくするソーシャルコミュニケーションを提供しています。グローバル組織の中でスタートアップのメンタリティで運営し、チームメンバーが大きく考え、素早く動き、自らの成果に責任を持つことを推奨しています。The Prime Video Japan Marketing team is a dynamic, collaborative group passionate about bringing world-class entertainment to Japanese audiences. Our social media function sits at the intersection of brand, creative, and content — working closely with global counterparts to deliver exciting campaigns that drive customer love and engagement. We operate with a start-up mentality within a global organization, empowering team members to think big, move fast, and own their outcomes. Basic Qualifications:- エンターテインメント、コンシューマーテック、またはデジタルリテール業界でのソーシャルメディアマーケティングにおける3年以上の実務経験.- コンシューマーブランドのソーシャルメディアアカウント管理およびソーシャルアセット開発の経験.- インフルエンサーマーケティングキャンペーンの企画・実行経験.- コミュニティ構築およびAlways-onソーシャルコミュニケーション管理の経験.- データとメトリクスを活用したキャンペーンインパクトの測定および改善策の決定経験.- ソーシャル管理ツール（例：Meltwater、Sprinklr）の使用経験.- クロスファンクショナルなマーケティングプログラムの構築、実行、スケーリングの経験.- 日本語ネイティブレベルの語学力.- 英語の流暢な読み書き・会話力（複雑な問題を明確に伝え、社内外のステークホルダーに影響を与える能力）- 3+ years of professional experience in social media marketing within the Entertainment, Consumer Tech, or Digital Retail industry- Experience managing social media accounts and developing social assets for consumer brands- Experience planning and executing influencer marketing campaigns- Experience in community building and always-on social communication management- Experience using data and metrics to measure campaign impact and determine improvements- Experience using social management tools (e.g., Meltwater, Sprinklr)- Experience building, executing, and scaling cross-functional marketing programs.- Native-level Japanese language proficiency- Fluency in spoken and written English (ability to communicate complex issues clearly and influence internal and external stakeholders) Preferred Qualifications:- エンターテインメントまたはコンテンツマーケティング、ファンダム主導カテゴリーでの経験- ペイドソーシャルメディアのプランニングおよび実行経験.- データドリブンなインサイトをビジネス推進型コミュニケーションソリューションに変換した経験- スタートアップメンタリティを持ち、曖昧で変化の速い環境での業務経験- コンセプトから完成までのクリエイティブ開発・実行のガイド経験.- マーケティング、コミュニケーション、ビジネス、経済学、または関連分野の学士号- Experience in entertainment or content marketing, or fandom-driven categories- Experience in paid social media planning and execution- Experience translating data-driven insights into business-driving communication solutions- Experience working in ambiguous, fast-paced environments with a start-up mentality- Experience guiding creative development and execution from concept to completion- Bachelor's degree in Marketing, Communications, Business, Economics, or a related fieldOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionThe Sponsored Products and Brands team at Amazon Ads is re-imagining the advertising landscape through novel generative AI technologies, revolutionizing how millions of customers discover products and engage with brands across Amazon.com and beyond. We are at the forefront of re-inventing brand shopping and advertising experiences, bridging human creativity with artificial intelligence to transform every aspect of the advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to developing responsible and intelligent AI technologies that balance the needs of advertisers, enhance the shopping experience, and strengthen the marketplace ecosystem. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising.Key job responsibilities- Develop AI solutions for Sponsored Brands advertiser and shopper experiences. - You invent and design new solutions for scientifically-complex problem areas in new business initiatives.- Develop compelling experiences and rapidly test ideas to grow shopper engagement across Amazon, while driving growth for our advertisers.- Collaborate with cross-functional teams on fast-paced, challenging projects, experimenting with new possibilities and taking calculated risks.- Develop product strategies, roadmaps, requirements/prototypes to execute your vision.- Work closely with science, engineering, design, operations, legal, customer service, and executive teams to ensure seamless execution.- Leverage your customer obsession, invent & simplify, and analytical skills with high standards.- Throughout, you will internalize Amazon’s Leadership Principles, and live those into everyday practices to guide your programs to success.About the teamWe are on a mission to make Amazon the best in class destination for shoppers to discover, engage, and purchase relevant products, from brands that are relevant to them. In this role, you will design and implement Gen AI solutions that help millions of advertisers create more effective ad campaigns with intelligent recommendations, while improving the overall experience at Amazon's global scale.Our team invents, defines, and delivers advertising products that drive brand discovery and sales. Our solutions generate billions in revenue and drive long-term growth for Amazon Store businesses. We deliver billions of ad impressions, millions of clicks daily, and break fresh ground to create world-class products. We are a highly motivated, fast-paced, and collaborative team with an entrepreneurial spirit. Basic Qualifications:- 6+ years of end to end product delivery experience- 8+ years of technical product or program management experience- Bachelor's degree- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience leading engineering discussions around technology decisions and strategy related to a product- Experience technical product management Preferred Qualifications:- Experience working directly with Engineers on product enhancements- Experience in project management methodologies, business analysis, or process improvement- Bachelor's degree or above in Science, Technology, Engineering, or Mathematics (STEM), or experience in defining and creating benchmarks for assessing GenAI model performance- Previous AdTech Experience highly preferred. Experience with LLMs preferred.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, NY, New York - 197,900.00 - 267,800.00 USD annually

Job Description➣仕事の概要Amazonのミッションは、地球上で最もお客様を大切にする企業になることです。そのためには、優れた才能を持ち、オープンな議論から最適な改善策を見つけて実行に移すことができる人材が必要です。Learning and Talent Development (L&TD) チームでは、Amazon Logistics (AMZL) をサポートする経験豊富なプログラムマネージャーを募集しています。➣役割についてこの役職では、AMZLの最前線にいる人々のニーズを理解し、それに応えるために行動を起こします。複数の分野にわたる利害関係者と協力して、配送ドライバーのオンボーディングにおける安全・品質に関連するコンテンツや学習の仕組みを構築し、継続的なオペレーションの改善に貢献します。関連情報・所属部門:ラストマイル(AMZL)・職種:プロジェクトマネジメント・勤務地:東京オフィス*Amazon は、多様でインクルーシブな職場環境を目指しています。Amazonは機会均等の雇用主であり、人種、出身国、性別、性同一性、性的指向、性的指向、退役軍人の地位、障害、年齢、またはその他の法的に保護されている地位に基づいて差別することはありません。宿泊施設をリクエストしたい障害者の方は、https://www.amazon.jobs/disability/jp をご覧ください。Amazonでは、最新のAI Tool, 生成AIを日々の業務の中に積極的に取り入れています。AI Toolは私たちの意思決定のスピードを加速させ、私たちを本当に重要な「判断」と「議論」に集中させることを可能にしています。Amazon では学習を継続する文化が根付いているため、ご自身のペースでAIに関する知識を深めることができるリソースが用意されています。Key job responsibilities1. 学習効果の因果分析とインサイト創出学習プログラムの効果を、相関ではなく因果関係の観点から分析する。オペレーション指標（安全性、品質、生産性）と学習介入の関係を定量的に検証し、ビジネスインパクトを可視化する。分析結果をステークホルダーに対してストーリーとして伝え、意思決定を支援する。2. AIとの協働による学習プログラムの進化生成AIエージェントやMLモデルを活用し、学習コンテンツのパーソナライゼーション、効果予測、自動フィードバック生成を推進する。AIツールの出力を批判的に評価し、人間の判断と組み合わせて最適な学習体験を設計する。新しいテクノロジー（AI、VR、自動化ワークフロー等）の導入効果を検証し、スケーラブルな仕組みとして定着させる。3. フィードバックループの構築学習者の行動変容や知識定着を測定するための、バイアスを考慮した効果的なサーベイ・評価手法を設計する。定性・定量データを統合し、学習プログラムの改善に直結するインサイトを継続的に生成する。フィードバックループを自動化し、リアルタイムに近い改善サイクルを実現する。4. プログラム戦略とステークホルダーマネジメントビジネスへの影響に基づいてアクションを定量的に特定、評価、優先順位付けする。複数の分野にわたる利害関係者（オペレーション、安全、品質、テクノロジーチーム）と協力し、学習戦略をビジネス戦略と整合させる。About the team私たちのチームは、配送センターおよびドライバーとして働くすべての方々に対し、効果的な学習体験を設計・提供・評価する役割を担っています。私たちが重視しているのは、「コンテンツを作って終わり」ではなく、それが最終的にどのようなビジネスアウトカムにつながったかを科学的に証明することです。現在チームとして取り組んでいるテーマ：AIエージェントを活用した適応型ガイダンスコンテンツの生成と効果検証VRトレーニングの学習効果に関する因果分析多様な配送形式（Biker、Walker等）に対応した学習プログラムの最適化学習介入とオペレーション指標（安全性・品質・生産性）の因果関係の定量的検証影響を与えるのは全デリバリープロバイダであり、プロジェクトの規模によってはDirectorレベルからの承認が必要なものや海外チームとの連携が必要なものもあります。 Basic Qualifications:- 学士号またはそれに相当する資格- プログラム効果測定の実務経験- データおよびメトリクスを活用して仮説を検証し、データドリブンな意思決定を行った経験- AIツール（生成AI、MLモデル等）を業務プロセスに統合した経験- ネイティブレベルの日本語およびビジネスレベルの英語 Preferred Qualifications:- Python、SQLを用いたデータ分析・因果推論の実装経験- インストラクショナルデザインまたはラーニングサイエンスの知識- A/Bテストや実験デザインの設計・実施経験- サーベイメソドロジー（質問設計、バイアス制御、尺度開発）の知識- 日本の労働法規（特に派遣・請負・業務委託に関わる区分）の基礎知識を有し、コンプライアンスを遵守したスキーム構築ができることOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionThe Studios & Creators Business Development Specialist will serve as a dedicated content production and creative technology industry expert working across account teams and alongside fellow industry specialists. This role drives cloud and AI adoption by identifying and developing line-of-business opportunities across studios, VFX houses, animation companies, post-production facilities, creative technology startups, and content creators worldwide. The ideal candidate brings deep entertainment and creative industry expertise, a builder mindset, and the ability to engage C-suite stakeholders with credible, outcome-driven conversations, while thriving in a highly collaborative, cross-functional environment.Business Skills:- Strategic account planning and executive relationship building across global creative and entertainment markets - Ability to articulate business value and ROI for cloud and AI solutions in a content creation and production context - Strong collaboration skills across cross-functional and cross-regional teams - Experience with partner ecosystem development and co-selling with creative technology ISVs, SIs, and AI-first startups - Excellent presentation and communication skills for both technical and business audiences - Comfort engaging line-of-business stakeholders (creative executives, heads of production, CTOs) in addition to traditional IT buyersCloud Knowledge:- Understanding of core cloud services relevant to creative and production workloads (GPU compute, storage, rendering, analytics, ML/AI, generative AI, security) - Hands on experience with content production workflows including VFX, animation, rendering, virtual production, and media supply chain - Familiarity with cloud partner ecosystems and Professional Services capabilities - Ability to connect customer business challenges; including AI-driven content creation, workflow modernization, and cost optimization, to cloud-based solutionsKey job responsibilitiesAccount Strategy & Planning:- Contribute studios and creators industry perspective for assigned coverage accounts - Partner with account teams to identify and map Line of Business (LOB) contacts and key stakeholders within studios, post-production houses, VFX facilities, creative agencies, and creative technology providers - Identify new opportunities across core content production areas including AI-powered content creation, cloud rendering, virtual production, media supply chain, and archive modernizationOpportunity Development & Execution:- Drive studios and creators opportunities with a focus on measurable business outcomes including AI-enabled innovation, accelerating production timelines, reducing rendering costs, enabling new creative capabilities - Collaborate with account teams and industry specialists to evangelize cloud services, generative and agentic AI capabilities, partner solutions, and Professional Services tailored to creative production use cases - Participate in executive engagements with C-suite stakeholders including studio heads, heads of production, chief technology officers, and creative leadership - Facilitate access to specialized cloud resources, solutions architects, creative tools teams, and partner capabilities across global teams - Support the identification and development of AI-first creative startups in partnership with Startup & Venture Capital teams, accelerating their path from startup to enterprise scaleThought Leadership & Enablement:- Conduct internal enablement sessions for account teams and industry specialists on studios and creators industry trends, use cases, and cloud solutions - Lead external thought leadership sessions with customers and at global industry events (e.g., NAB, IBC, SIGGRAPH, Sundance) - Contribute to Go-to-Market packages for studios and creators customers at scale, in collaboration with regional and global teams - Share global market insights and success stories across the broader specialist community - Curate executive engagement programs, including intimate, peer-driven forums, that build trusted relationships with senior creative decision-makersCross-Functional Collaboration:- Align with account teams to ensure consistent coverage and coordinated engagement strategies - Serve as a studios and creators subject matter expert, providing guidance and support to account teams - Contribute to planning cycles, pipeline reviews, and go-to-market initiatives - Collaborate with Partner teams, Solutions Architects, and Creative Tools service teams to develop joint solutions for creative production customers - Work cross-functionally with Amazon Prime Video & Studios, startup, and partner teams to create unified customer experiencesGlobal Market Development:- Develop deep understanding of the creative production regulatory and commercial landscape across key global markets, including content security (TPN/MPA), labor agreements, and IP considerations - Identify global trends, competitive dynamics, and market opportunities specific to studios and creators - Build partner ecosystem relationships with creative technology ISVs (rendering, DCC tools, AI-first platforms), system integrators, and cloud-native production companies worldwide - Monitor the evolving AI landscape as it applies to content production, visual effects, and creative workflows, ensuring AWS remains the platform of choice for the next generation of creative tools and studiosA day in the lifeWork with account managers, solutions architects, professional services and partners to identify and develop new opportunities to deploy Media & Entertainment workloads and AI innovation with our Studios & Creators customers.About the teamThe AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey, work backwards from their industry specific needs, and inspire and enable them to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner. Basic Qualifications:- 6+ years of solving problems with technology in the Media & Entertainment Industry experience- Experience developing strategies that influence leadership decisions at the organizational level- Bachelor's degree- Experience engaging and influencing senior executives, demonstrating a strong familiarity with decision-making processes in enterprise customers- 7+ years of experience in business development, sales, or partnerships within the media & entertainment, content production, or creative technology industry Preferred Qualifications:- Associate's degree or above, or Master of Business Administration- Direct industry experience at a studio, VFX house, post-production facility, creative agency, or creative technology company- Working knowledge of content production workflows, rendering pipelines, and digital content creation (DCC) tools- Familiarity with generative AI applications in media and entertainment; including content creation, previsualization, and automated workflows- Understanding of cloud infrastructure and services (AWS preferred)- Existing relationships within the LA creative and entertainment communityAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Culver City - 147,900.00 - 200,100.00 USD annually

Job DescriptionAt Amazon we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history by joining the amazing recruiting team at Amazon. We need an exceptionally talented Recruiting Leader to help us find the best talent in the world to support our growth. The Amazon recruiting team is seeking a talented; results oriented recruiting leader with a passion for delighting the client and candidate, to join our recruiting organization. You will partner with the business teams to focus on both strategy and execution of meeting hiring goals. You will work with a close-knit recruiting team. Bring your recruiting industry expertise, passion for client service and commitment to viable talent strategy to Amazon, where you will be empowered to deliver world-class innovation and solutions and given the opportunity to grow partner relationships. The candidate should have strong business partnering and people development skills. This manager will work closely with the hiring managers and leadership team to build and execute against a longer-term Talent Acquisition strategy to deliver the necessary talent to support our increasing customer demand. This role will provide the opportunity to impact significantly the Amazon business as we continue our pursuit of being the most customer-centric company on the planet. Other offerings include career growth, highly collaborative teams, and a fun and passionate work environment.Key job responsibilitiesDrive sourcing capability & capacity across a geographically dispersed team within Amazon to proactively build diverse candidate pools while leveraging all available talent channelsWork closely with business leaders to influence and deliver quality assessment and high touch candidate experience through all aspects of the recruitment funnel.Inform global teams on sourcing best practices and to help those team deliver the right results for the business to achieve their talent demand goals each year.Partner with key stakeholders (Business Leaders, Hiring Managers, HR Business Partners and Recruiting Managers) to determine future talent needs and set and drive enabling sourcing strategies; this requires a deep understanding through extensive market research of the channels where we can find the best, diverse talent who fit our technical and cultural demands.Build engage, manage and develop a team of high-performing staff in an extremely fast-paced and ambiguous environment.Set team performance goals and metrics, timelines and a formal tracking process to measure and manage progress.Develop and execute to plans to identify and drive productivity improvements that enable the team to deliver to hiring goals without having to scale deployed resources at a rate faster than the business is growing.Periodically lead and/or participate in cross-business/cross-company special projects and initiatives related to talent acquisition. Basic Qualifications:- 5+ years of recruiting or HR experience- Experience building, coaching and managing a recruiting team- Experience managing large dispersed recruiting/sourcing teams- Experience working with recruiting tools and systems, including resume databases, internet sourcing tools, and spreadsheets- Bachelor's degree or equivalent- 6+ years of recruiting or HR experience Preferred Qualifications:- Experience creating, measuring and scaling workflow among candidates, hiring managers and the recruiting team- Experience managing senior staff or staffing managers- Experience partnering with hiring teams to build effective sourcing, assessment, and closing approaches with an ability to manage customer/partner expectations- Experience with workforce planningOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon Web Services (AWS) is one of Amazon’s fastest growing businesses, serving millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology, and powering the developers who are building the next generation of leading global firms.We are looking for an experienced program manager with a background that includes project management to join our operations team and focus on building the future of onboarding and orientation for new builders who work in AWS Data Centers. In this role, you will report directly into the local business leadership team and take general direction from a global onboarding program. The ideal candidate will have experience with instruction management, be a highly organized self-starter with a strong bias for action, be able to work through ambiguity, and have the ability to lead with informal authority. This position will innovate how we design, build, deliver, and measure onboarding and orientation, which will improve the experience for new AWS Data Center Community builders around the world. Key job responsibilitiesDesign and enhance onboarding systems by collaborating with stakeholders to develop, implement, and continuously improve the end-to-end orientation experience for new builders across your region and globally. Coordinate complex logistics and scheduling for orientation activities, including managing instructor schedules, facilities, materials, and communications across multiple cross-functional teams. Partner across teams to align onboarding processes with operational updates, ensure smooth execution of orientation activities, and facilitate seamless account creation and system access for new hires. Develop and track metrics that measure the effectiveness of onboarding programs, identify areas for improvement, and drive data-informed decisions to enhance the new hire experience. Manage communications and support for new builders through multiple channels—including emails, messaging platforms, office hours, and ticketing systems—to address questions and ensure a smooth transition into their roles.A day in the lifeAs a Program Manager focused on onboarding and orientation, you'll spend your time orchestrating the experience for new builders joining AWS Data Centers in your region. You might start your morning coordinating with instructors across multiple teams to finalize logistics for an upcoming orientation session, then shift to analyzing feedback data to identify gaps in our current onboarding process. You'll collaborate with local business leadership to understand their evolving needs, then translate those insights into program improvements. Throughout the day, you'll communicate with new hires through various channels—answering questions, troubleshooting access issues, and ensuring their first week runs smoothly. You may also spend time working hands-on with new team members, helping them set up their equipment and navigate our systems. Some weeks will include travel to connect directly with teams across your region and strengthen relationships with key stakeholders. About the teamWe're a collaborative operations team dedicated to creating an inclusive and supportive environment for everyone joining our data center community. Our vision is to build onboarding experiences that empower new builders from day one, setting them up for long-term success and connection to our mission. We serve a diverse global population of new hires, and we take pride in making their transition seamless and welcoming. You'll work closely with cross-functional partners across physical infrastructure, learning and development, and local business leadership. Together, we're reimagining what great onboarding looks like at scale—and we're excited to have someone join us who shares our commitment to supporting and nurturing our growing team Basic Qualifications:- Bachelor's degree- Experience in program or project management- Experience working cross functionally with tech and non-tech teams- Experience in defining and implementing process improvement initiatives using data and metrics- Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications:- Experience in driving end to end delivery, and communicating results to senior leadership- Experience leading process improvements- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Service (AWS) is a comprehensive, evolving, and growing business unit within Amazon.com. Since early 2006, AWS has provided a highly reliable, scalable, low-cost cloud infrastructure platform that empowers hundreds of thousands of businesses in 190 countries to innovate and invent. Do you have the business background, complex cross functional program management experience, financial expertise, legal/regulatory comprehension and technical understanding? Can you communicate effectively, find clarity in ambiguity, and simplicity in complexity ? Have you managed complex infrastructure projects ?If yes, then come and explore this exciting role. This role in Amazon Data Services India Private Limited (ADSIPL) Hyderabad, Telengana builds infrastructure that hosts AWS cloud services. It delivers AWS cloud infrastructure in a challenging, high growth, fast paced and customer focused work environment. In this role, you will lead cross functional teams to deliver usable data center capacity. You will partner with senior stakeholders to develop, document, manage and deliver infrastructure designs, implementation schedules and budgets. You will earn trust of your partners in your ability to solve complex issues and steer teams in right direction to deliver results, on-time and at-cost.You must be an exceptionally strong communicator (both written and verbal), and possess relevant experience in managing technical and strategic programs. If you bring past experience in data center deployment programs, great. If not, then having a background in program and project management, architecture/design, mechanical/electrical engineering, software/hardware engineering managing a team with strong urge to learn will be essential.Come Join us, have fun, and create history!!Key job responsibilitiesSenior Infrastructure TPM owns delivery of new DC across one or more availability zones in Hyderabad, Telangana India. The Sr TIPM manages delivery of ~5 projects at any time. They bridge internal customers, business functions, (Planning, Finance, Procurement, Legal, Policy, Operations), and functional delivery teams (Construction, Commissioning, Controls, Fiber and Network) to enable on-time and right sized delivery of new DC capacity. The Sr TIPM is able to guide and develop partner teams to accomplish the regions goal.The scope begins with early expansion planning, which includes a feasibility analysis to approve expansion plans and associated build timelines. They evaluate multiple factors prior to approving a new plan of record, including owned/leased/collocated DC supply, utility delivery (power, water, and fiber), and long lead equipment (LLE) availability. It requires region-wide knowledge and monitoring of in-flight projects, major risks, and remediation efforts to ensure DC delivery is not only on track to meet supply commitments but also to meet customer demand, which is constantly changing. A successful TPM Manager must be capable of managing a combination of metrics, tools, and mechanisms to remain aware of ongoing risks or issues that require their action, decision, mitigations, or effort to identify alternative solutions communicating up, down, and across the organization to align direction, gain support and drive remediation effortsAbout the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- 5+ years of program management or technical project management experience- 4+ years of project management experience Preferred Qualifications:- Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management- Experience in construction of data center delivery (design, commissioning and construction), mission critical facilities, or equivalent industrial/manufacturing facility builds- Knowledge of mission critical systems (data centers, hospitals, power plants, military facilities, etc.)Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Service (AWS) is a comprehensive, evolving, and growing business unit within Amazon.com. Since early 2006, AWS has provided a highly reliable, scalable, low-cost cloud infrastructure platform that empowers hundreds of thousands of businesses in 190 countries to innovate and invent.Do you have the business background, complex cross functional program management experience, financial expertise, legal/regulatory comprehension and technical understanding? Can you communicate effectively, find clarity in ambiguity, and simplicity in complexity ?If yes, then come and explore this exciting role. This role in Amazon Data Services India Private Limited (ADSIPL) Telangana builds infrastructure that hosts AWS cloud services. It delivers AWS cloud infrastructure in a challenging, high growth, fast paced and customer focused work environment. In this role, you will lead cross functional teams to deliver usable data center capacity. You will partner with senior stakeholders to develop, document, manage and deliver infrastructure designs, implementation schedules and budgets. You will earn trust of your partners in your ability to solve complex issues and steer teams in right direction to deliver results, on-time and at-cost.You must be an exceptionally strong communicator (both written and verbal), and possess relevant experience in managing technical and strategic programs. If you bring past experience in data center deployment programs, great. If not, then having a background in program and project management, architecture/design, mechanical/electrical engineering, software/hardware engineering with strong urge to learn will be essential.Come Join us, have fun, and create history!!Key job responsibilitiesInfrastructure TPM owns delivery of new DC across one or more availability zones in India. They manage 5+ projects at any time. They bridge internal customers, business functions, (Planning, Finance, Procurement, Legal, Policy, Operations), and functional delivery teams (Construction, Commissioning, Controls, Fiber and Network) to enable on-time and right sized delivery of new DC capacity.The scope begins with early expansion planning, which includes a feasibility analysis to approve expansion plans and associated build timelines. They evaluate multiple factors prior to approving a new plan of record, including owned/leased/collocated DC supply, utility delivery (power, water, and fiber), and long lead equipment (LLE) availability. It requires region-wide knowledge and monitoring of in-flight projects, major risks, and remediation efforts to ensure DC delivery is not only on track to meet supply commitments but also to meet customer demand, which is constantly changing.A successful TPM must be capable of managing a combination of metrics, tools, and mechanisms to remain aware of ongoing risks or issues that require their action, decision, mitigations, or effort to identify alternative solutions communicating up, down, and across the organization to align direction, gain support and drive remediation effortsAbout the teamDiverse Experiences:Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance:We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.Inclusive Team Culture:AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship and Career Growth:We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- 3+ years of technical infrastructure management experience- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)- Experience leading the design, automation, deployment, and support of large-scale infrastructure- Knowledge of software development practices and data center/infrastructure/networking technologies Preferred Qualifications:- Experience with varying scenarios of infrastructure builds- Experience in construction of data center delivery (design, commissioning and construction), mission critical facilities, or equivalent industrial/manufacturing facility builds- Experience organizing, prioritizing and scheduling work assignmentsOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon IST2 Fulfillment Center is seeking a WHS Training Specialist to join our Workplace Health & Safety team. This role is critical to ensuring IST2 meets Turkish legislative requirements for safety training delivery and legal safety expert assignment under Türkiye Occupational Health and Safety Law No. 6331.Key job responsibilitiesTraining*Design, develop, and deliver 12 hours of mandatory legal safety training for all new hires prior to Day 1.*Plan and deliver 12 hours of refresher safety training for all existing employees.*Maintain training records and documentation to demonstrate compliance with Turkish safety training regulations.Safety Legal Compliance & Gap Analysis:*Monitoring legislative changes and interpreting regulatory updates*Conducting periodic gap analyses against all applicable OHS regulationsLegal Documentation & Archive Management:*Establishing a structured documentation system for all WHS compliance records*Managing archival and retention per Turkish legal safety requirements*Document version control and digital archive for regulatory correspondence Basic Qualifications:- Türkiye B Class Safety Expert Certificate- Training of Trainer Certificate- Strong Microsoft Office Skills- Strong English Skills Preferred Qualifications:- BS degree in engineering- NEBOSH IGC is an asset- At least 5 years working in H&S in a logistics operations or similar industries.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionWith global energy demand projected to rise 47% over the next 25 years, the power and utilities sector is simultaneously navigating grid modernization, decarbonization mandates, electrification of transport, and a rise in power demand not experienced in decades. At the same time, AWS is deploying billions in annual capital expenditure for power generation and delivery arrangements to support sustainable data center growth. AWS is co-investing in diverse supply like wind, solar, storage, and nuclear and creating more agile, responsive, and efficient energy workflows using AI and the cloud with leading P&U customers. This convergence creates an unprecedented opportunity—and an imperative—for AWS to lead at the intersection of cloud technology and energy infrastructure.AWS is seeking a Senior Manager to lead the Strategic Power & Utilities Business Development organization. This leader is responsible for the industry Go-To-Market (GTM) motion that drives cloud and AI adoption across the global P&U sector, building a multi-year demand plan, generate and launch pipeline, and for the integration of commercial relationships of P&U companies delivering power to Amazon into a single, strategic relationship. The Strategic P&U organization touches every facet of how AWS engages energy and utilities customers and the AWS strategic industry position. The BD team engages in account planning, demand generation, development of cloud and AI Strategic Framework Agreements (SFAs), industry go-to-market strategy, solution development, partner ecosystem engagement, and field enablement for AWS P&U customers worldwide.In this role, you will define and execute the multi-year strategy for how AWS engages the global power and utilities sector as a customer, partner, and infrastructure counterpart to drive cloud and AI growth. You will lead a globally distributed team of senior business development professionals who structure large, multi-party commercial agreements, manage CxO-level relationships, define the P&U industry strategy, build the opportunity pipeline, enable regional and global account teams, and engage strategic ISV and systems integrator partners to accelerate cloud adoption across the sector. This role that demands credibility at the intersection of energy infrastructure, enterprise AI and cloud technology, and large-scale commercial deal-making. You will serve as the managed gateway between Energy & Utilities account teams and AWS Infrastructure teams and other Amazon organizations, ensuring that requests and commercial discussions with power procurement teams are appropriately coordinated, triaged, and elevated. You will leverage and continuously expand a pan-Amazon network spanning Amazon Retail, Prime, Transportation, Fulfillment, Data Center Infrastructure, Sustainability, Amazon Business, and other Amazon business units, bringing the full breadth of Amazon's assets and capabilities into strategic customer relationships. You will facilitate executive engagements between customer C-suites and senior Amazon leadership and represent AWS at the highest-profile energy industry forums.You will partner with AWS Sales, Solutions Architecture, Professional Services, AWS Infrastructure, and service team leadership to align commercial and technical priorities, influence AWS product and infrastructure investment direction, and build mechanisms that drive repeatable, scalable outcomes across the Strategic P&U organization. Key job responsibilities· Define and execute a comprehensive strategic GTM plan for the global Power & Utilities sector, including industry solution prioritization, repeatable pipeline generation, market segmentation, and competitive positioning across generation, transmission, distribution, and energy trading.· Structure and execute Strategic Framework Agreements (SFAs) encompassing Power Purchase Agreements (PPAs) and Cloud and AI deployments at scale with the world's largest energy companies.· Lead, develop, and grow a global team of senior business development professionals articulating how AWS can solve the hardest industry problems with Agentic AI and cloud, instilling a sense of urgency, coaching on multi-divisional deal structuring, CxO engagement, providing visible industry thought leadership, and fostering a culture of ownership and high performance.· Serve as the primary strategic advisor to energy industry executives at the CEO, CFO, CIO, CTO, and VP level, building trusted bilateral relationships that span both commercial infrastructure partnerships and enterprise cloud and AI adoption programs.· Manage the pan-Amazon relationship network to bring the full breadth of Amazon assets—Retail, Prime, Transportation, Fulfillment, Data Center Infrastructure, Amazon Business, Sustainability, and others—into strategic customer engagements as inputs to SFA value propositions and commercial deal structures.· Identify, develop, and realize business opportunities to generate customer value and AWS Agentic AI and cloud revenue, building a business development pipeline in line with the AWS P&U industry strategic direction and annual and multi-year revenue targets.· Define and size market segments; identify, qualify, and engage key P&U customers and strategic industry partners including ISVs, system integrators, OEMs, and utilities, and develop scalable partner engagement and co-sell motions.· Build and maintain named account/ white-space map across Energy and utilities, prioritized by propensity and strategic value.· Hand off qualified opportunities to Sales with clear documentation of the customer's business driver, stakeholders and urgency· Coordinate regional and global field enablement initiatives, including account team training programs, infrastructure engagement playbooks, industry solution toolkits, and mechanisms that equip AWS field teams to engage confidently in energy infrastructure and cloud deals. Basic Qualifications:- Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent- Bachelor's degree in Computer Science, Engineering, Business, or a related field, or 16+ years of equivalent professional experience in business development, strategic partnerships, or commercial leadership- 15+ years of experience leading global teams in business development, strategic partnerships, or commercial leadership roles in the power and utilities sector- Demonstrated experience structuring and executing large-scale commercial agreements ($300M+) with enterprise energy, utility, or infrastructure customers, including multi-party deal structures- 5+ years of working knowledge of cloud computing, AI/ML, IoT, or emerging technology paradigms and their application to energy industry challenges. Strong knowledge and vision of AI and Agentic services applied to solving Power and Utility industry problems Preferred Qualifications:- Master's degree in a technical field, or Master of Business Administration- ·Deep familiarity with energy sector challenges including grid interconnection dynamics, long-lead-time equipment procurement, data center power siting, decarbonization strategies, regulatory and permitting processes, and energy infrastructure supply chain constraints- ·History of building and managing pan-enterprise or cross-business-unit relationships that bring the breadth of a large corporate organization to bear in strategic customer or partner engagementsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, San Diego - 193,700.00 - 262,000.00 USD annuallyUSA, TX, Houston - 193,700.00 - 262,000.00 USD annually

Job DescriptionThe Special Projects & Investigations team is looking for a motivated, data-savvy program manager to act as a force multiplier on our team's discoveries about fraud and abuse. This position will manage a worldwide, SVP level goal and drive initiatives to reduce bad actors on the store within our team and across the org. You will interact with partners in product, risk, tech, and science roles in order to execute against your programs. An ideal candidate is highly flexible, a strong communicator, demonstrates significant bias for action, and loves learning.You will govern the team's strategy for pursuing bad actors earlier in the lifecycle, including managing a roadmap of mitigations tied to detection products, coordinating individual and scaled investigations, and organizing the team to mitigate risk from bad actors and close gaps. This role substantially drives the narrative and influences prioritization of teams across the stores business to mitigate bad actor risk. In addition, you will run business operations for the 3PS team, such as owning and executing our Objectives and Key Results (OKR) process to ensure all components of the team are aligned against our overall strategy. You will partner closely with risk managers, technical investigators, and team leaders who develop the detection signals and findings that feed your programs. These teammates are highly motivated, invested in enabling you to succeed, and leaders in our organization.The Customer & Partner Trust (CT) organization's mission is to keep Amazon stores safe and trustworthy for our buyers, brands and selling partners, by enabling our selling partners to provide great CX while ensuring bad actors are kept out of our stores. The Special Projects & Investigations (SPI) team protects Amazon’s WW stores by creating projects and programs focused on the detection of abuse at its earliest point and identifying the root causes, vulnerabilities or exploits to systematically address to prevent future abuse. We search out highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. The combination of our unique backgrounds and perspectives strengthens our ability to achieve Amazon's mission of being Earth's most customer-centric company.Key job responsibilities- Govern the team's overall strategy for pursuing bad actors earlier in the seller lifecycle, managing a roadmap of mitigations tied to detection products.- Drive cross-org coordination against the goal by understanding partner team roadmaps, quantifying their expected impact, and influencing prioritization across the stores business.- Own the organization's top-line goal for bad actor sellers end-to-end, from annual goal setting to recurring business reviews and monthly VP-level updates, including path-to-green planning if the goal falls behind target.- Develop executive-level communications (QBR narratives, goal updates, strategic recommendations) that drive leadership decisions and shape organizational direction.- Define monitoring frameworks and success metrics in partnership with analytics, connecting workstream performance to org-level goal movement.- Design and execute the team's OKR process, ensuring alignment against strategy, leadership visibility, and team clarity on objectives.- Provide governance over individual and scaled investigations, ensuring efforts align with strategic priorities and surface signals that inform the detection roadmap.- Influence at the organizational level, removing roadblocks, escalating effectively, and driving alignment across business, science, and tech partners.A day in the life- Dig into the data to understand how bad actors are evolving, where our mitigations are working, and where gaps are emerging.- Shape the strategy by evaluating new mitigation opportunities for impact and feasibility, then prioritizing what the team pursues next.- Connect the dots across teams in product, science, and tech to understand how their roadmaps move the needle on bad actor reduction and influence what gets built.- Tell the story through executive narratives, goal updates, and strategic recommendations that drive decisions and resource allocation.- Learn from investigations by reviewing findings from individual and scaled investigations, and multiply their impact by turning discoveries into action- Keep the team aligned through lightweight OKR mechanisms that give everyone clarity on what matters and why.About the teamOur team is comprised of practitioners of fraud and abuse prevention, working to understand bad actor ecosystems using threat intelligence analytics and technical skills. We complement specialized industry skills with broad risk intuition gathered through experience to deliver results - we wear a lot of hats and take ownership of hard to solve problem areas whenever possible. We speak 12 languages, write code in 3 (mostly self-taught, on the job), operating on the frontier of AI use in our domain, and celebrate learning and taking risks. We encourage experimentation and curiosity while supporting each other to constantly learn and grow.Our work is to solve hard puzzles and identify what hasn’t already been discovered - typically with data and always with a lot of persistence and curiosity. If you like the sound of that, come join us. Basic Qualifications:- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership Preferred Qualifications:- 3+ years of Business strategy or Non-Tech Program Management experience- Knowledge of general AI tools- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Master's degree, or MBA in management, business administration, economics, engineering, marketing- 2+ years of using SQL to extract and manipulate data experienceAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually

Job DescriptionAmazon Global Selling (AGS) has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon’s total unit sales come from third-party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon’s 18 overseas stores, and supporting local sellers’ success and growth on Amazon. Our vision is to be the first choice for all types of Chinese business to go globally.The RoleThe Global Selling central AI product team in AGS collaborates with many Amazon’s global teams to support the high-growth Global Selling business, continuously identify new opportunities, and drive new initiatives through design, development, launch, and post-launch management. As part of our mission, we are building products and tools to drive seller growth and success, and support Account Management and Marketing teams' efficiency and productivity. We are looking for a talented and technical Senior Product Manager to join the team. The ideal candidate should be strong at understanding internal and external customer needs, identifying pain points, analyzing working models, deriving patterns, designing AI solutions, and managing roadmaps. He/she also needs to work across teams to launch AI products, manage product releases, engage user organizations, handle change management, establish stakeholder communication, and be responsible for the ultimate success of product launches against defined goals in a cross functional, fast-paced environment.Key job responsibilitiesDefine AI product vision and strategy across Global Selling seller segments and lifecycle stages; identify high-impact opportunities to apply AI/ML (e.g., GenAI, agentic AI, intelligent automation) to empower business teams — including Marketing, CRM, seller acquisition, and seller growth — to drive operational efficiency and business outcomes at scale.Own the end-to-end AI product lifecycle — from ideation and opportunity sizing, through technical development and experimentation, to launch, adoption, and iterative improvement — ensuring alignment between business objectives, user needs, and technological capabilities.Develop and communicate product requirements including model objectives, data specifications, evaluation metrics, and responsible AI guardrails; earn trust from cross-functional stakeholders (engineering, applied science, design, business operations) and external partners through clear documentation and aligned decision-making.Lead cross-functional and cross-regional collaboration with scientists, engineering, and data teams to build, evaluate, and ship AI-powered products; drive development velocity by managing trade-offs, unblocking technical dependencies, resolving issues, and maintaining rigorous experimentation standards (A/B testing, model performance benchmarks).Drive measurable business impact post-launch through continuous monitoring, data-driven iteration, and feedback loops; leverage market analysis and competitive intelligence to inform product positioning and roadmap evolution.Manage stakeholder and leadership communications across multiple geographies — including problem framing, AI solution trade-off analysis, product/business reviews, budget and headcount planning, and organizational change management for AI adoption at scale. Partner with international stakeholders, leaders, and tech teams to align priorities and drive execution across regions. Basic Qualifications:- Outstanding verbal and written communication skills in Chinese and English- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products Preferred Qualifications:- Master’s degree in equivalent field- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholderOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon Web Services (AWS) serves customers and developers who rely on storage, compute, and our other service capabilities. Our customers trust us to handle their data with air-tight security measures, which is something that we guarantee.AWS is growing rapidly, and we are looking for a Data Center Security Manager (DSM) to join our expanding Infrastructure Operations team, who will help manage and improve site security operations in our data centers.About the teamAWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications:- 2+ years of overseeing security operations and working with security vendors/contractors experience Preferred Qualifications:- Experience with physical security best practices which includes the application of physical security systems, investigation techniques and management of contract security guardsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon is seeking articulate, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). The applicant will exemplify the Amazon Customer Service goal to be Earth’s most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences. This unique role handles law enforcement, customer and driver contacts through different communication channels including phone, email, and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role. This role will be located at our Global Security Operations Center (GSOC). The GSOC provides: global, regional, localized crisis management coordination and facilitation, regional geopolitical and security risk monitoring and expertise, and assistance with alarm monitoring services for Amazon’s regional locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily service and projectsKey job responsibilities- Support to drivers on-road and customers receiving shipments handled by Amazon Logistics by researching and troubleshooting with internal tools along with triaging incidents which could occur during delivery of customer’s orders.- Be an excellent communicator and influencer with the ability to facilitate the flow of information between different internal and external customers (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates/Amazon Logistic Customers)- Quickly resolves any potential issues that may impact driver and customer delivery experience.- Manage email and phone communications, providing and supporting other functions and/or projects tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager.- Shift work will be required, potentially to include nights, weekends and Public Holidays.- Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts. - We are open 24 hours and day and 7 days a weekA day in the lifeThe Escalations Specialist will intake both last mile and under the roof emergency incidents that impact operations, life/safety, and Amazon brand. Assisting in the notification process of Amazon and their stakeholders. Candidates for this role must have conversational level fluency in French.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe Global Emergency Escalations team consist of Escalations Specialist operating in 14 different languages supporting last mile deliveries globally, consisting of Crisis Managers and Escalation Specialist. They intake incidents assisting reporting persons that include customers, community members, law enforcement, and delivery drivers. We specialize in supporting last mile on the road incidents and assisting Amazon sites globally. Basic Qualifications:- High school or equivalent diploma- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 3+ months of customer service experience/Operation Call/Command Center work environment- Typing skills at 35 words per minute with high accuracy Preferred Qualifications:- Demonstrates effective, clear and professional written and oral communication and attention to detail- Demonstrates effective communication, composure, empathy, and a positive professional attitudeAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon is seeking articulate, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). The applicant will exemplify the Amazon Customer Service goal to be Earth’s most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences. This unique role handles law enforcement, customer and driver contacts through different communication channels including phone, email, and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role. This role will be located at our Global Security Operations Center (GSOC). The GSOC provides: global, regional, localized crisis management coordination and facilitation, regional geopolitical and security risk monitoring and expertise, and assistance with alarm monitoring services for Amazon’s regional locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily service and projectsKey job responsibilities- Support to drivers on-road and customers receiving shipments handled by Amazon Logistics by researching and troubleshooting with internal tools along with triaging incidents which could occur during delivery of customer’s orders.- Be an excellent communicator and influencer with the ability to facilitate the flow of information between different internal and external customers (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates/Amazon Logistic Customers)- Quickly resolves any potential issues that may impact driver and customer delivery experience.- Manage email and phone communications, providing and supporting other functions and/or projects tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager.- Shift work will be required, potentially to include nights, weekends and Public Holidays.- Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts. - We are open 24 hours and day and 7 days a weekA day in the lifeThe Escalations Specialist will intake both last mile and under the roof emergency incidents that impact operations, life/safety, and Amazon brand. Assisting in the notification process of Amazon and their stakeholders. Candidates for this role must have conversational level fluency in Portuguese.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe Global Emergency Escalations team consist of Escalations Specialist operating in 14 different languages supporting last mile deliveries globally, consisting of Crisis Managers and Escalation Specialist. They intake incidents assisting reporting persons that include customers, community members, law enforcement, and delivery drivers. We specialize in supporting last mile on the road incidents and assisting Amazon sites globally. Basic Qualifications:- High school or equivalent diploma- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 3+ months of customer service experience/Operation Call/Command Center work environment- Typing skills at 35 words per minute with high accuracy Preferred Qualifications:- Demonstrates effective, clear and professional written and oral communication and attention to detail- Demonstrates effective communication, composure, empathy, and a positive professional attitudeAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon is seeking articulate, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). The applicant will exemplify the Amazon Customer Service goal to be Earth’s most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences. This unique role handles law enforcement, customer and driver contacts through different communication channels including phone, email, and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role. This role will be located at our Global Security Operations Center (GSOC). The GSOC provides: global, regional, localized crisis management coordination and facilitation, regional geopolitical and security risk monitoring and expertise, and assistance with alarm monitoring services for Amazon’s regional locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily service and projectsKey job responsibilities- Support to drivers on-road and customers receiving shipments handled by Amazon Logistics by researching and troubleshooting with internal tools along with triaging incidents which could occur during delivery of customer’s orders.- Be an excellent communicator and influencer with the ability to facilitate the flow of information between different internal and external customers (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates/Amazon Logistic Customers)- Quickly resolves any potential issues that may impact driver and customer delivery experience.- Manage email and phone communications, providing and supporting other functions and/or projects tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager.- Shift work will be required, potentially to include nights, weekends and Public Holidays.- Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts. - We are open 24 hours and day and 7 days a weekA day in the lifeThe Escalations Specialist will intake both last mile and under the roof emergency incidents that impact operations, life/safety, and Amazon brand. Assisting in the notification process of Amazon and their stakeholders. Candidates for this role must have conversational level fluency in Portuguese.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe Global Emergency Escalations team consist of Escalations Specialist operating in 14 different languages supporting last mile deliveries globally, consisting of Crisis Managers and Escalation Specialist. They intake incidents assisting reporting persons that include customers, community members, law enforcement, and delivery drivers. We specialize in supporting last mile on the road incidents and assisting Amazon sites globally. Basic Qualifications:- High school or equivalent diploma- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 3+ months of customer service experience/Operation Call/Command Center work environment- Typing skills at 35 words per minute with high accuracy Preferred Qualifications:- Demonstrates effective, clear and professional written and oral communication and attention to detail- Demonstrates effective communication, composure, empathy, and a positive professional attitudeAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.