Amex GBT

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. What You’ll Do :Designing the productYou are responsible for the UX and the UI of the feature you designYou lead the iterative ideation processYou conduct user research survey, user interviews, etc. to be sure the user problem isn’t based on assumptionsYou build wireframes, mockups, and live prototypes to get your solutions challenged by real users as quickly as possible.You know how to do user testings and avoid bias as much as possible. Then, you iterate until you’ve designed a really awesome MVP featureYou ensure successful implementation by delivering pixel-perfect design and following up with scrum teamsIs well aware about adaptative and responsive design to adat experience for all devices.Contribute to a Scalable Design SystemYou use the design system in every interface you’ll work onYou constantly contribute to evolvements You ensure it’s feasible from a tech point of view you always include developers in the processWhat We Are Looking For:5+ years of experience as a Product Designer, UX/UI designer, or similar role preferably for business applicationDemonstrated abilities to communicate UX pitches and to get alignment from internal stakeholdersWorking proficiency in English and French Experience conducting co-design sessions with users and managing asynchronous user testsDeep familiarity with UX principles, methodologies, and best practices including user-centered approachesSkilled in designing in Figma, Sketch, and Adobe SuitePositive attitude and an ability to receive and provide objective feedbackSelf-motivated and collaborative with great communication skills #GBTJobs Location France The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! This role is for Klee Data Systems (“KDS” or the “Company”), a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. SOFTWARE DEVELOPMENT ENGINEER II Egencia is one of the world's leading corporate travel management companies and is part of American Express Global Business Travel. We work with clients to ensure their employees have a phenomenal experience when they travel for work. We also help companies understand their business travel expenses and fulfill their duty of care. We seek a Software Development Engineer II to join our team of experienced software developers. The Egencia Search team builds features and tools to empower our travelers to search for all our product offerings and allow travelers to book their complete trips on the platform. The team's responsibilities span web development and backend micro-services using multiple languages and frameworks including Java, React, Spring, and Kotlin. WHAT YOU’LL DO: Contribute to refining business requirementsHelp design, build and maintain high-quality software systemsWrite unit, automation, and integration tests to ensure the quality of your product.Collaborate with teams across the organization and regionsParticipate in design and code reviewsSeek new skills to improve your work and organizational practicesEnthusiastically look for ways to make our customers' experiences better WHO YOU ARE: Bachelor's / Master’s in Computer Science or related technical field; or equivalent related professional experience2+ years of developing enterprise web applications in Java development environment a mustStrong experience in front-end web technologies including JavaScript, Node, or ReactExcellent problem-solving and strong communication skillsExperience supporting the infrastructure and deployment pipelines of applicationsExperience applying engineering principles to improve existing systemsCommunicates with clarity and precision, presenting complex information in a concise format Relocation (Y/N): N Location Chicago, Illinois, United States The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. SOFTWARE DEVELOPMENT ENGINEER III Egencia is one of the leading corporate travel management companies in the world and is part of American Express Global Business Travel. We work with clients around the world to ensure that their employees have a phenomenal experience when they travel for work. We also help companies understand their business travel expenses and fulfill their duty of care. We are seeking a Software Development Engineer III to join our team of experienced software developers. The Egencia Search team builds features and tools to empower our travelers to search all the product offerings and the ability to book their complete trip. The team's responsibilities span web development and backend micro-services using multiple languages and frameworks including Java, React, Spring and Kotlin WHAT YOU’LL DO: Contribute to refining business requirementsHelp design, build, and maintain high-quality productWrite unit, automation, and integration tests to ensure the quality of your product.Collaborate with teams across the organization and regionsParticipate in design and code reviewsSeek new skills to improve your work and organizational practicesEnthusiastically look for ways to make our customers' experiences better WHO YOU ARE: Bachelor's / Master’s in Computer Science or related technical field; or equivalent related professional experience4+ years of developing and delivering highly available enterprise web applications in Java development environment a mustStrong experience in front-end web technologies including JavaScript, Node or ReactExcellent problem-solving and strong communication skillsExperience supporting the infrastructure and deployment pipelines of applicationsExperience applying engineering principles to improve existing systems including leading complex, well-defined projectsPrior experience mentoring junior engineersCommunicates with clarity and precision, presenting complex information in a concise format Relocation (Y/N): N Location Chicago, Illinois, United States The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Are you ready for the next step within GBT? This is an excellent opportunity to expand your knowledge and skills in the area of revenue optimization for our air and ground transportation content and work hands-on with our latest developments like our NDC content! The position of Marketplace Optimization Analyst sits within the Air and Ground Transportation Team and is an integral part of the Global Business Partnerships organization. The Air and Ground Optimization Team ensures preferred suppliers who provide us with the best content receive foremost support by deploying technology and tools to highlight the key attributes and benefits of these products to our customers so that they can make the best purchasing decisions. As a result, our premium client base would continue to grow, and we would create a virtuous circle driving value for both our preferred suppliers and our customers. The ideal candidate will have a hands-on mentality combined with a creative mindset, comfortable interpreting data and who can use analytics to deliver actionable insights and impactful recommendations that optimize revenue performance. What You'll Do: Strategically collaborate with the Team Managers to support & execute the vision for supplier optimization.Translating business queries into simple data-based frameworks and visualization tools.Identify trends and opportunities for growth through data analysis, working closely with travel industry products like GDS etc.Liaise with data development and business teams such as Revenue Management teams to enhance the understanding and use of data and analytics capabilities.Daily audits of optimization EDIFACT and NDC campaigns to ensure accuracy and traction.Cultivate strong relationships with Global Revenue Management (GRM) & other GBT teams such as Traveler Care & Global Travel Technologies.Support Cost-Benefit Analysis (CBA) on prioritized business requirements & functional specifications related to Marketplace optimization and drive them to completion with Product Teams.Assisting other teams with PCC and Client NDC activations and implementations. What We're Looking For: Experienced in Insight/Data/MI AnalystAdvanced Microsoft skills - Excel/VBA/Pivot are essentialUnderstanding of database development in SQL is preferredUnderstanding of GDS is preferredA strong understanding of air content distribution including NDC, online retailing and travel economics.Ability to develop understanding of new industry trends and related opportunities for GBTAbility to learn multiple complex GBT tools and adapt to change.Excellent communication skills (written and oral), fluency in English & strong presentation skills.Excellent organizational and planning skills, able to manage multiple projects with different deliverables at the same time, has attention to detail and ability to deliver within deadlines and highlights deliverable issues and suggested solutions on time. #GBTJobs Location United States The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. SENIOR SOFTWARE DEVELOPMENT ENGINEER Egencia is one of the world's leading corporate travel management companies and is part of American Express Global Business Travel. We work with clients to ensure their employees have a phenomenal experience when they travel for work. We also help companies understand their business travel expenses and fulfill their duty of care. We seek a Senior Software Development Engineer to join our team of experienced software developers. The Egencia Search team builds features and tools to empower our travelers to search for all our product offerings and allow travelers the ability to book their complete trip on the platform. The team's responsibilities span web development and backend micro-services using multiple languages and frameworks including Java, React, Spring, and Kotlin. WHAT YOU'LL DO: Take a whole systems approach to analyze use cases, design, implement, and maintain integrated solutions applying standard engineering methodologiesSuccessfully conduct day-to-day activities and solve complex issues in your engineering domainResearch and recommend frameworks and architectural/code design patternsCreatively test and maintain software applications and related systems using a variety of software development toolsLead and participate in design and code reviewsPartner with Product to refine business requirementsCollaborate with peers across regions, within and outside your direct organizationSeek and share domain and industry knowledge between multi-functional teams to improve engineering practicesPossess knowledge of features and facilities for integration, and communication among applications, databases, and platforms to connect different components and form a fully functional solution to a business problemAdvocate for operational excellence and project quality via system resilience and scalability, testing, monitoring, alertingReport on the status of high-visibility projects to leadershipEnthusiastically seek opportunities to improve our customers' experiencesGuide other engineers in the design of software that is easily maintainable, testable, and observable WHO YOU ARE: 6+ years of development experienceBachelor's / Master’s in Computer Science or related technical field; or equivalent related professional experienceStrong experience developing and delivering highly available enterprise web applications using Java, Kotlin, and SpringExperience in front-end web technologies including JavaScript, Node, or ReactA deep understanding of web platform technologies using REST and SOAP web service protocolsExperience working with cloud-based infrastructure, deployment pipeline, and multiple database/data store technologiesAbility to understand highly complex systems and explain technology choices to technical and non-technical observersExperience leading complex, well-defined projects and guiding integrations across teams within business unitExcellent problem-solving and strong communication skillsCommunicate with clarity and precision, presenting complex information in a concise formatExperience as a Software Engineer mentoring junior engineers and applying engineering principles to improve existing systems Relocation (Y/N): N Location Bellevue, Washington, United States The base salary range for this position in this location zone is from $159,000 to $222,500. The range provided includes the base salary that Egencia expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible to be nominated for awards under our Equity Incentive Plan. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Senior Manager, Software Development Engineering Egencia is one of the leading corporate travel management companies in the world and part of American Express Global Business Travel. We work with clients around the world to ensure that their employees have a phenomenal experience when they travel for work. We also help companies understand their business travel expenses and fulfill their duty of care. We are seeking a Senior manager to join our team of experienced software leaders.The Egencia Search team builds features and tools to empower our travelers to search for all our product offerings and allow travelers the ability to book their complete trip on the platform. The team's responsibilities span web development and backend micro-services using multiple languages and frameworks including Java, React, Spring, and Kotlin Basic Qualifications 3+ years of engineering team management experience7+ years of working directly within engineering team experience3+ years of designing or architecting (design patterns, reliability, and scaling) new and existing systems experience8+ years of leading the definition and development of multi-tier web services experienceKnowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and live site operationsExperience partnering with product and program management teams Preferred Qualifications Lead the team that is responsible for building the horizontal search experience for EgenciaCommunicate with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategyExperience in recruiting, hiring, mentoring/coaching, and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers Relocation (Y/N): N Location Bellevue, Washington, United States The base salary range for this position in this location zone is from $159,000 to $222,500. The range provided includes the base salary that Egencia expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible to be nominated for awards under our Equity Incentive Plan. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. SOFTWARE DEVELOPMENT ENGINEER III Egencia is one of the leading corporate travel management companies in the world and part of American Express Global Business Travel. We work with clients around the world to ensure that their employees have a phenomenal experience when they travel for work. We also help companies understand their business travel expenses and fulfill their duty of care. We are seeking a Software Development Engineer III to join our team of experienced software developers. The Egencia Search team builds features and tools to empower our travelers to search all our product offerings and be able to book their complete trip on the site. The team's responsibilities span web development and backend micro-services using multiple languages and frameworks including Java, React, Spring, and Kotlin WHAT YOU’LL DO: Contribute to refining business requirementsHelp design, build, and maintain high-quality productWrite unit, automation, and integration tests to ensure the quality of your product.Collaborate with teams across the organization and regionsParticipate in design and code reviewsSeek new skills to improve your work and organizational practicesEnthusiastically look for ways to make our customers' experiences better WHO YOU ARE: Bachelor's / Master’s in Computer Science or related technical field; or equivalent related professional experience4+ years of developing and delivering highly available enterprise web applications in Java development environment a mustStrong experience in front-end web technologies including JavaScript, Node, or ReactExcellent problem-solving and strong communication skillsExperience supporting the infrastructure and deployment pipelines of applicationsExperience applying engineering principles to improve existing systems including leading complex, well-defined projectsPrior experience mentoring junior engineersCommunicates with clarity and precision, presenting complex information in a concise format Relocation (Y/N): N Location Bellevue, Washington, United States The base salary range for this position in this location zone is from $127,000 to $177,500. The range provided includes the base salary that Egencia expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible to be nominated for awards under our Equity Incentive Plan. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Position Overview :- The Service Design Technology Process Analyst will provide domain expertise, in relation to any kind of change affecting Traveller Care, to multiple teams across the GBT network and will work closely with P & T, SSO, E-Comm, Solution Implementation & Deployment, GSP, L & D and Traveller Care. Support will also be required by our internal partners to articulate the requirements and/or validate impact on POS tools as it relates to external or 3rd party products (e.g., Sabre, Groundspan). The successful candidates will be located in India and will have the support of other Service Design Process Analysts in both the APAC region and the larger Service Design Technology team across AMER and EMEA. What You’ll do on a Typical Day :- Act as domain expert on Traveller Care products and processes Provide knowledge & recommendations on the solutions required to integrate into GBT POS Processes Evaluate the impact of new products or processes introduced across the Traveller Care environment Collaborate with Program teams to gain understanding of requirements / processes through conference calls, workshops. Comfortable with working virtual also some limited travel could be required. Prepare Functional Design Documents & User story documentation relating to the Traveller Care Point-of-Sale products for use by development and tech teams Create clear process flow documentation including downstream impacts In addition, create walk-through videos to be used to educate UAT as well as those creating/delivering learning materials Demos may be required to stakeholders, leadership and/or Vendors to visualize and contextualize process changes and impact as it relates to GBT. Accountable to refine impact and requirements based on Proof of Concept & Pilot outcomes Ability to collaborate with team members and business partners across global Amex GBT locations Ability to work independently in complex, fast paced virtual team environment with remote leadership Properly evaluate and escalate 2nd level support ticket via SNAP Clear and concise maintenance of project documentation and tracking via relevant tools e.g. Jira, Confluence, Sharepoint Influence outcomes by leveraging relationships Passion for generating ideas and driving continuous improvement Ability to demonstrate attention to detail and focus on quality Ability to identify issues or challenges requiring escalation Keeping up to date with industry changes that impact our TC workspace Due to the global nature of the role, work occasionally may be required such as team calls outside of normal business hours but planned/discussed/arranged accordingly with the employee first What We’re looking for :- 4+ years of professional experience as Process Analyst Advanced Amadeus GDS experience a must and multi GDS understanding is a benefit Understanding of functional aspects of POS tools, scripts, robotics, front/mid/back-office systems and processes desirable Knowledge of Online Booking tool processes an asset Highly technical aptitude with the ability to communicate complex interrelations in a less complicated way Strong process mapping and impact assessment skills Analytical thinking, flexibility, the ability to act independently and on own responsibility Good prioritization and time management skills Highly reliable with the ability to withstand stress in a fast paced, changing environment Ability to drive change in the face of possible resistance through cooperation and collaboration (Change Management Skills) Creative thinking skills with an emphasis on pragmatic solutions Strong interpersonal skills/relationship building/team oriented Excellent written and verbal communication skills Proficient in Microsoft applications; Outlook, Word, Excel, Visio and PowerPoint. Knowledge of Smartsheet, Confluence and Jira desirable but can be trained. Location India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. The Manager, Global Client Group is a strategic leader at American Express Global Business Travel, reporting/supporting to the Director of Client Management in owning the client relationship. You will be the person responsible for leading the execution of our client servicing strategy. CGM is an innovative leader, strategic thinker with a focus on analytics, operations, program optimization and building positive relationships. What You'll Do: Manage Client Relationship Global point person for all client items Develop strong partnership with the client Resolve operations issues and opportunities Employ a consultative approach in driving partnership value for the client and GBT Implement Strategic Initiatives Supporting the enhancement of the American Express value proposition - via consultation, technology road mapping, optimizing online servicing solutions. Differentiating and reinforcing GBT’s value on a consistent basis through a comprehensive understanding of the industry and the market, synthesizing competitive intelligence to understand future implications for clients, and proactively communicating trends, innovations, and standard processes to internal partners and leadership. Client Retention Deliver differentiated value to the client which leads to client happiness and retention Client Strategic Guidance and Business Planning Proactively recognize risks to the partnership, identify an action plan, and proactively coordinate mitigating actions with other GBT internal partners Positively influencing the key client decision makers through effective communication and strategic guidance. Collaborates with client to develop and administer both long-term and short-term operations business and/or project plans and critical initiatives. P&L Management Lead annual/quarterly Regional business reviews What We're Looking For: 5-10 years global account/client management experience - ideally within the business travel industry Extensive customer/client facing experience globally Strong business and financial acumen and the proven track record to get results and achieve targets are required. Strong influencing and consultative skills and change management ability Adept at learning new technology Ability to identify business opportunities and take proactive approach Demonstrated ability to deliver a data-driven, analytical approach to the client’s travel program in a consultative manner as the subject matter authority. Strong negotiation skills required, including the ability to handle objections and achieve mutually beneficial solutions. Proven executive level presentation skills Organized, disciplined and responsive approach Location United States The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible for either our Annual Incentive Award plan, which rewards participants based on company and individual performance, or eligible for one of our metric-driven Sales Incentive Plans (certain sales roles only). An eligible employee can only participate in one of these plans during an eligible period. This role is also eligible for awards under the company Equity Incentive Plan, which is designed to align participants' interests with those of shareholders. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Software Development Engineer II wanted by American Express Global Business Travel, Egencia in New York, NY. Support one or more projects spanning our service, community, or sales cloud. This includes participating in the planning/grooming, deliver, and support of new and existing features. These features will be developed using Apex, Triggers, Apex Batch Jobs, Apex Scheduled Jobs, SOQL, Aura, LWC, and/or Flows. Release of the code is handled using Gearset and Git; Collaborating with stakeholders, architects, and/or senior developers to gather requirements and design technical solutions for our Sales Cloud (CPQ), Service Cloud (Email-to-Case, Web-to-Case, Chat, and Phone), Community Cloud, and more; Implement off-platform features on our Amazon Web Service (AWS) instance using Java/Python; Provide mentorship to junior team members on your team to ensure the delivery of scalable solutions that adhere to Salesforce best practices and keep the platform healthy; Documenting technical solutions for admins, product managers, and future developers to understand; Partake in daily stand-ups to provide updates and maintain visibility within the group and across business partners; Participate in peer-to-peer code reviews to drive quality across the platform, and supply technical insight to daily support issues. Must have a Bachelor’s degree in Computer Science, Information Systems or related field plus two (2) years of experience in any occupation which includes the required experience/skills. Must have two (2) years of Salesforce.com development experience (Apex, Aura, Lightning Web Components, SOQL, JavaScript, HTML, CSS, Triggers, Batch Jobs, Scheduled Jobs, Apex Unit Tests, Flows, Workflows, and Process Builders); two (2) years of experiencing using version control (any one or a combination of Git or SVN); two (2) years of experiencing using Salesforce release management tool (any one or a combination of Copado, Gearset or AutoRABIT); two (2) years of experience developing Salesforce Sales, Service and Community cloud; one (1) year experience with Amazon Web Services. Must have Salesforce Platform Developer I Certification. May work remotely from home anywhere in the United States. Salary range: $89,253-$219,000/yr. #LI-DNI Location New York, United States The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. What You’ll Do on a Typical Day Support and arrange travel for corporate business customers (both individuals and groups) Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations Use Global Distribution Systems (GDSs) Native Sabre Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements Use positive telephone service techniques and act on special customer requests Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We’re Looking For Passion for excellence in client service, including proactive anticipation of needs Native GDS expertise on Sabre Professional communication (written and verbal) Attention to detail Act with integrity, and look after personal traveler information Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) Resolving customer issues quickly and independently / with supplier Teamwork and openness to feedback Our Traveler Care unit is a 24/7 operation. Typical working hours: 5 days a week, 8 hours per day Location Mexico The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. As a Senior Executive Travel Consultant, you’ll join our highly skilled team, providing outstanding service to our VIP corporate business clients.  We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Consultant, and you can find us in almost every other department at AMEX GBT Egencia!   After completing a 7-weeks training program (hybrid in Paris or Marseille), you will be able to work remotely from anywhere in France. What You'll Do Assist our Executive Corporate Business Customers in their online booking or offline for aftersales. Handle the end-to-end booking either over the telephone, via chat or via email. Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, using Amadeus GDS. Use positive telephone service techniques; act on special customer requests and maintain excellent client relations. Meeting the servicing of your nominated account or clients travel requirements, whilst adhering to your nominated call schedule daily, and reporting any variances in the workforce management scheduling tool to your Team Coach. Coach, develop and mentor more junior Travel Consultant colleagues in the team as needed. What We Are Looking For High proficiency with Amadeus GDS. Experience as a Corporate Travel Consultant. Prior experience with VIP customers will be a plus. Excellent Professional Communication both in French and English. Ability to research and resolve customer service and traveler issues independently and /or with supplier. Know how to handle urgency and the unexpected while maintaining a professional and multitasking relationship, accepting and adapting to change quickly. Ability to positively influence team and peers. Learning agility and ability to act on constructive feedback. Detailed understanding of fares and ticketing rules, for car, air, hotel #GBTJobs Location France The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Create your journey at Amex GBT! Technical Project Manager implements and configures the sold solution according to the customer's needs. He proposes technical and/or organizational solutions to a customer. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application. What You’ll Do on a Typical Day Ensure that the software's functionalities are well understood by the customers Carry out the configurations and technical integrations according to the customers' needs Accompany the customer during the first days of use Understand and define the customer's needs Support the different teams involved in the project Provide technical expertise on the projects Ensure a technological watch on his/her field of competence What We’re Looking For Proven technical skills Knowledge of the company's internal processes Knowledge of customer relationship management Knowledge of the business travel and/or expense report industry is a plus English: fluent (multicultural and international team). What Technical Skills You’ll Develop Project Management HR, ERP and financial systems integration SSO Approval workflows for travel and expense Data transformation (ETL) Data synchronization to third parties (Travel Agencies, Banks, Card suppliers, GDS...) Leading workshops during the project phase Security Ensuring PCI-DSS in the integration scope Ensuring data security for client transmissions Managing service & feature requests from customers Feasability, cost and timeline analysis Data synchronization evolutions Data integration evolutions Internal projects Web applications Batch integration for support team Stack Kettle JavaScript SQL C# ASP .NET #GBTJobs Location France The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! This role is for Klee Data Systems (“KDS” or the “Company”), a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Brand Specific Description: Do you have a passion for travel and tech? And want to work for an exciting company that’s at the top of their industry? Business travel is back and we’re looking for talented individuals to join a team that’s working hard to reinvent the industry and make those real-life connections truly seamless once again. Who Are We? Egencia makes business travel better by making it more connected and complete. Egencia puts travelers at the heart of business travel, continuously supporting them with solutions that are more engaging and effective. Guided by consumer insights and technology investments from parent company, American Express GBT, Egencia connects everything travelers need – content, technology, service and reporting – in one place. We are seeking talented and experienced individuals obsessed with customer service for the role of Customer Resolution Specialist . You provide your prior experience and knowledge, in return we provide a solid team of inspiring colleagues and an exceptional opportunity for career advancement. You will also be self-motivated and articulate with strong social skills and demonstrated success as a producer with the highest level of professionalism. Position Overview: The Customer Resolution Team Leader, within the Client Services Organization of Egencia, is in charge of the management of a team of Client Resolution Specialists providing operational support as well as reporting on operational activities of the team Responsibilities: To Monitor the quality, policy adherence and efficiency of Customer Resolution specialistsTo Act as point of escalation for any incident or case problems and resolution.To Conduct monthly and annual review sessions with the team looking at individual performance (quality, accuracy, productivity and reductions in financial loss)To ensure the team provides high quality responses and achieves excellent customer satisfaction.Take an active part in all staff development strategies to continually improve and strengthen the teams and assist in their training and development.To communication business strategies to the team and support action plans with relevant training as requiredTo manage the team effectively and ensure high levels of motivation, support and cross team co-operation.To Support the Manager in the smooth and efficient day-to -day running of the department. Competencies: Fluency in English (written and oral) compulsory. Mastery of other languages (written and / or oral) desired depending on local markets.Strong interpersonal and communication skills using Positive language and influencingBuild effective relationships with all levelsWork effectively with Superiors & PeersLeadership and team motivationStrong ability to prioritise and organiseAnalytical skills and ability to problem solveStrong Business Acumen Experience and Qualification: Min 2 years experience as a Team Leader or in a similar positionKnowledge of GDS (Amadeus, Sabre) desireableExperience in investigation and resolution skillsKnowledge of Salesforce is a plus. Location United Kingdom The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. What You’ll Do on a Typical Day : Manage inbound call & email queries from clients to assist with their account related needs and concerns. Proactively speaking with clients to build relations, offering a consultative approach when managing our client travel programs, providing insight and recommendations to assist our clients achieve their objectives; whilst at the same time improving their value to AEGBT Manage any escalations from the client, working with the servicing and support teams to understand the issues, reporting back to the client and being part of a team that closes out the issue Ability to consult, analyze and assess client needs while supporting needs to improve profitability Engagement and/or management of client implementations and de-implementations Send updates and communications to client key contacts Conduct face to face and phone/internet based introductory presentations/travel forums and business reviews Keep SFDC and any other relevant database updated as required, and communicate with different business units, specifically Operations, Supplier Relations, Implementations & Sales to manage day-to-day servicing issues, as well as cross-promotional initiatives Consult clients on MI hierarchy/UDID/CAP Profile/GSI Overlay positions Manage ad-hoc report requests, implement, maintain, & amend PET and insights reports Responsible for ensuring preferred supplier programs are distributed and loaded correctly through PRDS Engage in activities overseen by the Client Management team or specific AEGBT project’s as required by leader What We’re Looking For : Graduate with 6 -9 years of experience in Client management. Establish and maintain a regional business plan for your client account in APAC. This is created in consultation with the global account management team and the client. Act as a single regional point of contact with responsibility for the overall relationship. Liaise with the local markets relationship management teams responsible for the specific accounts within the portfolio. Align with the global client management team and local client management team to identify regional program opportunities and execute against the global client strategy. Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. The Final Biller will support the Client with final billing processes. You will work directly with the Client to review event invoices, confirm budget data quality within Cvent, store supporting documents in the Client's local drive, and complete the event file close-out checklist. The scope of this position is dependent upon line of business/programs. What You'll Do: PROCESS MANAGEMENT: Meets all deadlines and deliverables as established by Meeting Management Team and client vendors. DATA AND REPORT MANAGEMENT: Review and verify all vendor invoices for accuracy and compliance through comparison to Cvent budget data, client contract, addendum terms and negotiated agreements. Assist in the resolution of any financial discrepancies between suppliers and client. Liaise with M&E finance support team as needed. Perform event close out procedures in compliance with agreed upon SLA timeframe. Ensure timely and Accurate Savings Analysis. Optimally communicates with Team Lead/Operations Manager regarding client contracts and service riders to ensure they are aligned to the billing process. Assess and pursue opportunities for maximization of client billing; connect with Team Lead/Operations Manager as to observations and possible improvement opportunities. MISCELLANEOUS RESPONSIBILITIES: Works on special projects as assigned by leadership. Stay on top of industry standards and trends related to responsibilities. Cultivate key client and supplier relationships Develop and maintain knowledge of technology and/or software solutions. Balancing multiple projects/demands effectively. Maintain close coordination with Meeting Managers and Leadership Team What We're Looking For: 2 years business experience in meetings industryPrevious accounting experience in A/P, A/R and client billing preferred.Ability to communicate effectively and professional with all levels of management and clients.Proven organizational skills.Ability to prioritize multiple demands.Ability to work accurately and timely – to meet deadlines.Ability to be flexible and handle change well.Strong financial competence skills with an emphasis on transfer of value data and reportingMicrosoft Word and Excel experience – Intermediate/advanced levelExperience with meeting industry technology a plus, especially budget management (CVENT) Location United States The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. The Strategic Account Manager (SAM) role is a strategic leader at Amex GBT responsible for leading critical and highly valuable Meetings & Events business client portfolios and business development. In this role, they will be recognized as a valued advisor within their Meetings & Events client base and will demonstrate a strong industry knowledge to improve cross-functional approaches for the execution of our client servicing and sales strategies. The Strategic Account Manager is an innovative leader, responsible for managing client relationships, passionate about optimizing, and driving premium revenue. This role has end to end responsibility and accountability for a portfolio of M&E business, delivering and exceeding on financial performance expectations, while also coordinating and supporting regional and global business objectives. What You'll Do: Developing an account level strategy targeting opportunities within the client portfolio.Performing the revenue growth strategies to drive incremental revenue through a combination of increased meetings, premium product revenue, advisory consulting, supplier relations initiatives and meetings management.Researching the marketplace and competitor products and services to highlight the value that distinguishes AXP products, and specifically improves MI, benchmarking, and technology as critical value drivers.Drive strategies crafted to increase revenue and drive customer behavior at a scalable level. Work with leaders to implement new and build ways to grow the business.Possessing an in-depth understanding of key business drivers, organizational culture and the competitive position of the portfolio, understanding broad issues and the competitive landscape when driving sales strategies.Building, maintaining, and growing relationships with internal business partners across the B2B organization, demonstrating key partnerships within Client Servicing, Business travel partners and Advisory/Consulting services, to drive growth and the implementation of innovative, value account solutions.Leading business planning, quarterly and annual reviews, pricing strategies, and business negotiations on rebids for strategic accounts.Contribute to content development for client innovation forums, and supports agenda ideas and content, guest speakers, panelists, and facilitators specific to driving premium revenue.  Researching the marketplace and competitor products and services to highlight the value that distinguishes GBT products, and specifically demonstrates MI, benchmarking, and technology as critical value drivers.Developing an in-depth understanding of key business drivers, organizational culture and the competitive position of clients.Leading the global efforts of assigned portfolio across 4 regions and 50+ markets; which includes guiding the regional market leads in their efforts to support the client global goals/initiatives.Leading expansion efforts to deliver multiple revenue streams and further penetrate accounts, with a focus on driving expansion of premium revenue.Increasing profitability by proactively identifying new opportunities and delivering innovative solutions that continue to make valuable contributions to our clients.Developing creative pricing strategies and contributing to ongoing client P&L management.Leading business planning, C-Level executive reviews, quarterly and annual reviews, and business negotiations on rebids for strategic accounts.Enhancing the Amex GBT value proposition through policy consultation, researching white paper needs, technology road mapping, optimizing online solutions, and event content development.Strong Relationship building skills with Clients. What We're Looking For: Previous M&E / travel industry knowledgeConsultative competence and ability to influence.Proven global sales leadership experienceDeep global M&E subject matter expertise with demonstrated track record of driving growth, leading a service focused operation, managing a P&L, and creating a destination for talentDemonstrated skill and successful track record in growing client revenueHigh-level of proficiency in common office software (MS Office)Previous leadership experience at Regional / Local Operational and/or Commercial M&EExperience of multiple industry clients and account types ie SMM, DOE, Variable labor, Congress, Commission Retention etcExperience of managing large, multi-client sophisticated operational structures whilst delivering growth and successful business resultsSound financial competence and previous ownership of high spend P&L balancing income and costOwnership of high spend client accountsStrategic ability and discernment with experience in creating, implementing and getting results against strategic planConsiders broad range of internal and external factors when providing solutionsAbility to communicate, empower and inspire effectively with all levels of employee seniority and lead towards the visionGets results by challenging the status quo, championing new initiatives and implementing effective processes.Able to lead change and establish a high standard of performance through development of short and long term plansResponds appropriately and competently to demands of work challenges when confronted with change, adversity and other pressuresDemonstrated ability to analyze situations, negotiate and make decisions in a fast paced environment.Recognize systematic and root causes and identify alternative solutions through analytical approachesProven track record to effectively lead during times of change and change track swiftly as requiredAbility to build strong, open relationships and establish credibility as a trusted advisor and work with multiple teams to accomplish goals and objectivesManage multiple tasks effectivelySuperior organizational ability and excellent attention to detailAbility to demonstrate the Global organization and adapt to local market requirements and needs.Must have 3 to 5 years of global account/client management experiencePrevious experience with global clients preferred.Previous global oversight/account implementations experience a plus.Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.Proven success in consultative selling is required, in addition to demonstrated success increasing client revenue and profitability.Keen ability to communicate GBT’s value proposition up to and including the “C Suite”.Demonstrated ability to create strategic vision, build action plans, set goals.Proven innovative problem-solving abilities and decision-making skills required, in addition to project management, prioritization, and planning skills.Strong financial competence and analytical demeanor required to use the key drivers of profitability.Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions with proven success in RFP management/negotiations.Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.A sophisticated range of communication and presentation skills to present sophisticated ideas in a simple and compelling way to a wide variety of audiences.Highly collaborative with proven success working in matrixed environments.Advanced Excel, Word and PowerPoint skills required.Multi-lingual a plus.Must be able to travel. Location United States - Virtual Location The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible for either our Annual Incentive Award plan, which rewards participants based on company and individual performance, or eligible for one of our metric-driven Sales Incentive Plans (certain sales roles only). An eligible employee can only participate in one of these plans during an eligible period. This role is also eligible for awards under the company Equity Incentive Plan, which is designed to align participants' interests with those of shareholders. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. The Senior Team leader Role within Service Delivery is responsible for managing Team Leaders and Travel Consultants. With a focus on building a high performing team, this position is actively involved in greater GCO initiatives to drive key objections. While maintaining excellent customer service, you will work closely with Team Leaders to support Travel Consultants to achieve their KPIs and ensure smooth day to day operations. What You’ll Do on a Typical Day Act as the People Leader for Team Leaders / Travel Consultants on the teamMonitor team’s results and contribution to GCO objectivesLead discussions / projects among Team LeadersAssist with projects, both within the country and globally, collaborating virtually with stakeholders within the organizationProvide defined management level support to Service Delivery, and act as backup in the absence of a managerActively transfer specialized skills in mentoring Team Leaders What We’re Looking For A Leader with a focus on customer and data driven decision-makingA candidate with experience in a client first environmentAn experienced leader who demonstrates a strong sense of urgency while maintaining exemplary detailed accuracyA candidate with knowledge of Project Management skillsA proven record of successful people management while leading high performing teamsA team player who is willing to work any shiftAbility to delegate and prioritize task for othersAbility to articulate, develop, and achieve long-term objectiveExperience in Business Travel or Travel Services is desirable but not essential Location United States - Virtual Location The US national annual base salary range for this position is from $49,000 to $94,500. The national range provided includes the base salary that Egencia expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Manager of Global Pricing Software Development wanted by American Express Global Business Travel in New York, NY. Performing hands-on software development and testing for Pricing models, and other tools used in the Global Travel finance organization; Supporting pricing tools enhancement using visual programming languages and conducting financial predicative analysis using Python, R, and Tableau; Acting as financial technology subject matter expert for the pricing models deployed; Translating end-user requirements into technical specifications and supporting decision making processes that drive continuous improvement of pricing models and tools; Maintaining pricing databases (SQL server), tools, dashboards, and systems; Functioning as a core member of an agile team driving user story analysis and elaboration, designing, and developing software applications, testing, and building automation tools; Contributing to the development of a formal methodology to allow for a comparison of priced proforma vs. actual P&L income statement; Providing scheduled and unscheduled pricing data reporting across GBT; Analyzing user needs and software requirements to determine feasibility of design within time and cost constraints; and Modifying existing software to correct errors, allowing it to adapt to new hardware or to improve its performance. Must have a Bachelor’s degree in Management Information Systems or a related field plus four (4) years of experience in any related occupation. Must have two (2) years of experience supporting ETL of data from varied systems using T-SQL into single source to support financial models & reporting deliverables; two (2) years of experience developing & maintaining automated financial models with VBA, SQL server & in-house reporting system; two (2) years of experience performing Variance & Trend analysis for Financial Planning & Analysis (FP&A); two (2) years of experience managing process improvement for software development; two (2) years of experience defining and implementing data acquisition and integration logic for data analysis; two (2) years of experience Developing Ad-Hoc reports for business intelligence. One (1) year of experience developing Predictive Analysis and Improvising existing tools using Python; one (1) year of experience Creating Interactive dashboards using data visualizing tools. May work remotely from home located anywhere in the United States. $133,872-$170,000. #LI-DNI Location United States - New York - Virtual Location The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. What You’ll Do People • Onboarding of new and return to work team members • Leading and providing technical support to 75 Travel Counselors Operations • Coordinating technology roll outs – collating requested data, prioritizing pilot groups, training, provided feedback to project teams, and communicating updates to team members • Communicating Business Updates that affect operations, e.g., system outages/tool outage, change in process, annual leave expectations, etc. • Managing compliance/compulsory training completion to deadline Financial • Collaborating with the Team Coach and Workforce Management team to achieve excellent service levels, avoiding any financial impact for clients • Collaborating with Workforce Management on FTE optimization • Handling payroll submission to ensure accurate and timely payment for staff, and that paid hours are both optimized and deliver high efficiency and results Customer • Service Levels – running real time updates and skills of Travel Counselors to reduce any holding times for our customers • Escalation of technology issues impacting clients, e.g., Outlook not working, GDD itineraries/invoices not sending, Cisco connectivity issues, Travel consultant system issues, etc. Quality/Risk • Owner of Business Continuity Planning for the Traveler Care teams in their remit What We Are Looking For • Process oriented with the ability to problem tackle and drive process improvements • Works both independently and as part of a team • Data driven decision-making and sound analytical skills • Prioritizing effectively and implementing an efficient personal organizational system • Communicates and influences various collaborators at all levels • Prioritizes multiple projects concurrently and deal with changing priorities when required • Change management implementation • Excellent solid understanding of industry tools and systems desirable • Excellent verbal and written skills • Shown Leadership skills, experience leading others and driving accountability preferred Location Mexico - Virtual Location The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. The role will be responsible for the generation of new sales in the Small & Medium Enterprise Market segment. They will provide coordinated solutions both online and offline to help corporations manage and optimize their travel spend/investment; accomplished through process and purchase savings. They will also build and maintain relationships with key internal team members along with building and developing senior level client contacts to work and contribute in a team approach. This is an individual contributor role primarily focused virtual selling to acquire new business. The successful candidate must have knowledge in technology solutions and a keen ability to deliver client specific based solutions. They must also have the confidence and field to cold-call potential customers as well as the consultative selling skills to provide solutions to potential customers. What You’ll Do Increase profitability by proactively identifying new opportunities and delivering innovative solutions that continue to contribute and expand American Express Global Business Travel’s web of influence. Lead sales efforts to deliver multiple revenue streams and further penetrate accounts, with a focus on driving premium revenue. Develop an in-depth understanding of key business drivers, organizational culture and the competitive position of clients. Must be able to ‘get under the skin’ of the individual clients they work with and understand their individual needs, motivations and ‘hot buttons’ in order to develop truly customer focused solutions. Research the marketplace and competitor products and services to highlight the value that distinguishes Amex GBT products, and specifically demonstrates MI, benchmarking, and technology as critical value drivers. Enhance the American Express Global Business Travel value proposition through policy consultation, researching white paper needs, technology road mapping, optimizing online solutions, and event content development. A strong understanding of the external marketplace and in‑depth knowledge of the power of the Amex GBT value proposition. Exceptional relationship management and consultative sales skills A sophisticated ability to synthesize client needs. What We’re Looking For Minimum 3 years of business development experience. Generate new pipeline through prospect engagements (cold calling, email outreach, inbound lead management, networking, LinkedIn, etc.) Have a hunter mentality in identifying new potential opportunities across net new and existing leads and contacts Proven innovative problem-solving abilities and decision-making skills required, in addition to project management, prioritization, and planning skills. Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions. Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations. Highly articulate written and verbal communication skills with a sophisticated range of communication and presentation skills to present complex ideas in a simple and compelling way to a wide variety of audiences through a virtual setting (Zoom, WebEx) Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts. Proficient in SalesForce.com and Microsoft Office Suites (Excel, Word, and PowerPoint) Strong industry experience and SaaS sales experience preferred, but not required. Location United States - Virtual Location The US national hourly wage range for this position is from $18.00 to $36.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. This role is eligible for either an annual Performance Based Incentive, which rewards participants based on company performance or one of our metric-driven Sales Incentive Plans (certain direct sales roles only). An eligible employee can only participate in one of these plans during an eligible period. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. As part of the Global Business Consulting organization, the TPM (Travel Program Management) practice line is one of the fastest growing organizations within that group, aiming to provide value by driving strategic and operational Travel Program Management. This project-oriented role is extremely visible as it supports all levels of Financial, Technical and T&E business collaborators to deliver a complete Travel and T&E platform conversion on a pre-defined schedule. What You’ll Do Provide strategic advice to business collaborators under the direction of and in partnership with the T&E Collaborators Manage and own various project workstreams and is accountable to the Lead Project Manager Take an active approach to identifying policy and program enhancement opportunities, that are aligned with business objectives Leads the program Change & Experience Management activities, develops change plans and devises change methodology strategy Own and craft communication and deployment plans that are critical to each phase of the project plan Provide oversight for multiple transformation workstreams managed and delivered by the TMC technology developer resources Present and implement innovative solutions that support the customer’s overall business objectives Coordinate and lead communications, progress, consistencies, and standard processes Provide regular and detailed communication on progress against project workstream performance targets schedule, time and cost What We’re Looking For Strong leadership, ability to comfortably work and communicate with senior leaders and influence at all levels of the organization. Business Travel and T&E systems background required and demonstrate experience in strategic planning and analytics to create innovative plans and solutions to project challenges. Leverages and applies strong and disciplined change management skills. Strong analytical and project management skills with demonstrated ability to prioritize, track and deliver results, increase risk and craft risk mitigation plans with detailed focus on plans to course correct. Highly motivated self-starter with ability to juggle multiple tasks, with excellent organization skills and careful attention to detail. Experience influencing and driving cultural change Communication — candidate must have a proven track record in both written and oral communications including writing high-level program documents, including policies and procedural documents. Candidate must be experienced in addressing senior leadership, motivating change through the ability to communicate and “sell” the travel program’s value proposition. Leadership — candidate must have the ability to inspire change through influencing skills and the ability to gain cooperation based on mutual goals and business objectives. Command Skills — individual must have experience and understand what it takes to be successful in a complex corporate environment, including the ability to identify and gain the support of key constituencies, champions across business units, etc. Individual must have experience managing conflicting styles, attitudes, etc. and not allowing them to detract from the vision and value proposition. Location United States - Virtual Location The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Create your journey at Amex GBT! As a Neo Service Manager, you’ll join our highly skilled Customer Service Neo team ! Neo is an online booking tool (OBT) as well as an expense tool for business travel through a SaaS deployment. It allows a user to search and book a business trip in a user friendly and performent web application. It gives him access to different transport modes and travel suppliers within the travel policy set by his company. It then gives them the opportunity to claim additional expenses for reimbursement. This includes expenses captured from credit cards statements, OCR of receipts, and manually entered claims. The service allows to capture VAT, compute policies and reimbursement rules, and much more. Many of those data are either personal or sensitive, which means a strong commitment to secure principles and compliance to certifications such as PCI-DSS. This richness of choice makes the functional part very exciting and the technical challenges even more attractive. Our Service Manager team look after a dedicated customer portfolio with some strong focus on usability, performance, and scalability in an international environment. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application. What You’ll do on a Typical Day: As second-line support, you are primarily and wholly responsible for providing outstanding technical customer service and being constantly approachable to both our customers and business partners. Receive client service requests via Neo Care portal regarding product configuration, functionality or complex issues, research with the client/partner to fully diagnose the issues and respond within the established SLA's. When appropriate provide consultative guidance to customers towards the resolution of their service requests. Manage customer requirements for enhancements with Product management. Build and maintain excellent client relationships on an operational level. Effectively manage expectations that are set with customers and maintain high levels of quality and customer satisfaction. Maintain accurate, high quality and timely documentation for all steps and activities undertaken in order to resolve customer issues/questions. Be the point of escalation for unresolved client’s issues and escalate to other Neo departments as necessary to ensure timely resolution. Analyze each support request for root cause, determine if the issue could be prevented by changes in the software or business processes and outline change recommendations. Communicate all bugs to our Quality Assurance and R & D teams in line with current processes. Routinely update the customer in line with SLA guidelines, on active issues to gain additional information or to advise the customer of status. Pilot enhancement projects as and when required. Carry out regular client reviews to ensure optimal usage of our solution. Educate customers on product features or additional services to meet their needs. Maintain extensive working knowledge of all Neo products including new releases. Responsible for creating knowledge base articles for customer-facing solutions. Ensure technical knowledge and skills are always up to date and maintained. What We’re looking for: Experience with OBT tools is mandatory.Experience in managing client portfolio. Experience in managing client documentation.Proactive, Organized in day-to-day task and good communication skills. What Technical Skills You’ll Develop Travel products and industry knowledge.Management client technical request.Management relationship with client/stakeholder.Coordination with internal technical team for bugs.Act as a voice of client.Proactivity.Organization in day-to-day task.Managing the Neo administration panel. #GBTJobs Location United Kingdom - Virtual Location The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Create your journey at Amex GBT! As a Neo Service Manager, you’ll join our highly skilled Customer Service Neo team ! Neo is an online booking tool (OBT) as well as an expense tool for business travel through a SaaS deployment. It allows a user to search and book a business trip in a user friendly and performent web application. It gives him access to different transport modes and travel suppliers within the travel policy set by his company. It then gives them the opportunity to claim additional expenses for reimbursement. This includes expenses captured from credit cards statements, OCR of receipts, and manually entered claims. The service allows to capture VAT, compute policies and reimbursement rules, and much more. Many of those data are either personal or sensitive, which means a strong commitment to secure principles and compliance to certifications such as PCI-DSS. This richness of choice makes the functional part very exciting and the technical challenges even more attractive. Our Service Manager team look after a dedicated customer portfolio with some strong focus on usability, performance, and scalability in an international environment. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application. What You’ll do on a Typical Day: As second-line support, you are primarily and wholly responsible for providing outstanding technical customer service and being constantly approachable to both our customers and business partners. Receive client service requests via Neo Care portal regarding product configuration, functionality or complex issues, research with the client/partner to fully diagnose the issues and respond within the established SLA's. When appropriate provide consultative guidance to customers towards the resolution of their service requests. Manage customer requirements for enhancements with Product management. Build and maintain excellent client relationships on an operational level. Effectively manage expectations that are set with customers and maintain high levels of quality and customer satisfaction. Maintain accurate, high quality and timely documentation for all steps and activities undertaken in order to resolve customer issues/questions. Be the point of escalation for unresolved client’s issues and escalate to other Neo departments as necessary to ensure timely resolution. Analyze each support request for root cause, determine if the issue could be prevented by changes in the software or business processes and outline change recommendations. Communicate all bugs to our Quality Assurance and R & D teams in line with current processes. Routinely update the customer in line with SLA guidelines, on active issues to gain additional information or to advise the customer of status. Pilot enhancement projects as and when required. Carry out regular client reviews to ensure optimal usage of our solution. Educate customers on product features or additional services to meet their needs. Maintain extensive working knowledge of all Neo products including new releases. Responsible for creating knowledge base articles for customer-facing solutions. Ensure technical knowledge and skills are always up to date and maintained. What We’re looking for: Experience with OBT tools is mandatory.Experience in managing client portfolio. Experience in managing client documentation.Proactive, Organized in day-to-day task and good communication skills. What Technical Skills You’ll Develop Travel products and industry knowledge.Management client technical request.Management relationship with client/stakeholder.Coordination with internal technical team for bugs.Act as a voice of client.Proactivity.Organization in day-to-day task.Managing the Neo administration panel. #GBTJobs Location France - KDS France The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! This role is for Klee Data Systems (“KDS” or the “Company”), a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. The role will report directly to Global Manager for T4M Coordination, it will liaise and collaborate closely with Global Travel Managers, Global Meetings Managers and Regional Group Air Planners within GBT hubs like: NORAM, EMEA, APAC and LATAM, including JV offices and TPN.What You’ll Do Coordination with planners as appropriate, working to understand unique meeting requirements for the meeting / group travel request.Coordinate the setup of meeting technology tools such as OBT, GDS, registration tool support, and API reviews.Responsible for coordinating airfare analysis and travel budget consults as needed.Lead role ensuring all regional / local GBT offices follow client travel policy, process, and all MI POS requirements.Key player in global operational delivery and coordinate standard and efficient communications to the clientResponsible for coordinating and aligning with all regions (3 hub locations) reporting deliverables to the client in a timely manner.Key player in any standardization and operational implementation and management of meetings technology projects.Provide logistical reporting at the meeting level and consolidate regional reportingPeriodically give status updates to the client regarding to the program. What We’re Looking For Bilingual English - Spanish is a mustStrong knowledge of the Travel industryStrong knowledge of GDS, mid- and back office processesStrong communications skills (written and verbal)Proficient in MS Office applicationsEffective use of Collaboration Spaces (i.e. SharePoint)Working knowledge of Insights reporting toolPrior group air/travel for meetings backgroundHigh level understanding of meetings and travel technology trends and tools (i.e. online booking tools/meetings registration tools), globally and regionallyAbility to take external trends and assess impacts to the relevant stakeholder programs Location Mexico - Virtual Location The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!