Amex GBT

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. As a Process Analyst, you will play a pivotal role in bridging the gap between the business needs and technological solutions within our organization. You will be responsible for analyzing business processes, identifying areas for improvement, and proposing innovative solutions to enhance efficiency and effectiveness. What You'll Do: Analyze business processes, identify potential automation opportunities, and propose an improvement plan. Partner with the Business Process Owner(s) and Subject Matter Expert(s) to develop a deep end-to-end understanding of processes targeted for automation/improvement and outline the impacted processes and business requirements Engage with cross-functional teams to develop business requirements documentation of the process to be improved in a manner that is understood by the business users and technology/product teams Document and diagram the existing process, environment, and dataflows Facilitate the planning and execution of Service Transformation projects Work with stakeholders to perform Feasibility and Value analysis (ROI) for the targeted processes Facilitate sessions with stakeholders to drive out requirements Act as a liaison between business and technical resources Experienced campaigner who can create/define functional requirements in use cases, create user stories and manage backlog Will have to understand Business data, analyze trends, and capture valuable insights from the data for decision making Monitor and evaluate implemented solutions to ensure they meet business objectives and deliver expected outcomes. Stay updated on industry trends, best practices, and emerging technologies related to business analysis and software development. What We're Looking For: Bachelor's degree in Business Administration, Computer Science, or related field. Proven experience as a Business Analyst or similar role. Strong analytical skills with the ability to interpret complex data and make informed recommendations. Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders. Solid understanding of business processes, systems, and methodologies. Proficiency in business analysis tools and techniques, such as process modeling, requirements elicitation, and data analysis. Certification in Business Analysis (e.g., CBAP) is a plus. GDS/Travel knowledge will be an advantage **Join Our Team:** If you are passionate about driving business success through innovative solutions and thrive in a dynamic, collaborative environment, we'd love to hear from you! Apply now to join our team as a Process Analyst and be part of our journey towards excellence. Location United States The US national annual base salary range for this position is from $50,000 to $100,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. The Event Marketing Specialist will provide project management and execution of external commercial engagements on behalf of American Express Global Business Travel. We are seeking a high energy, creative marketing and event production professional that has a desire to be part of a fast-paced environment. The Event Marketing Specialist plans the layout, design, installation, use, and dismantling of American Express Global Business Travel exhibit booth property at trade shows and events. This position supports commercial growth for American Express Global Business Travel through audience engagement at external exhibitions and conferences. The Event Marketing Specialist has complete accountability for operational execution, budget management, contract oversight, and performance reporting. In this role you will contribute to the company's brand presence at both industry and non-industry events, driving audience engagement with our commercial team and crafting curiosity about American Express Global Business Travel brand as a tech forward travel and expense solution provider. What You'll Do: Contribute to the development and execution of the global events' strategy with a core focus on driving lead generation. Actively search for and identify persona-based, segment-focused events to improve brand visibility and audience engagement. Work closely with internal partners to ensure business objectives are met. Negotiate with vendors, run events budget, be responsible for contract negotiations. Champion demand generation standard methodologies and educate partners on processes and procedures that build efficiency while getting results. Handle events to ensure attendee and partner alignment preshow, on site and post event Guide and build robust marketing campaigns to drive audience engagement through digital channels Project management including but not limited to on-site branding and positioning, list sourcing and cleansing, booth staffing, sales and client general manager collaboration, etc Own timelines and unify partners across the business for each unique event activity Support commercial attendees with details on registered contacts, so they are prepared to have valuable conversations, regardless of their specific segment or region. Seek unique opportunities to win market share – emphasis on making an impact in target verticals and locationsHandle post-event ROI tracking process in collaboration with Marketing Operations team. Find opportunities to surprise and delight target contact attendees and inspire pipeline progression. What We're Looking For: Bachelor's Degree or equivalent experience in Event Marketing, Communications, or related field. Shown experience handling domestic meetings (educational events, symposiums), trade shows, and corporate events. Solid understanding with CRM, preferably Salesforce and Marketo. Microsoft Tools, Cvent and Workfront is a nice to have!Shown success in Project Management, to include project planning and execution Willingness and availability to travel up to 30% of the time. Demonstrates effective communication and interpersonal skills. Strong organizational skills and shown ability to meet tight deadlines in an environment of challenging priorities. Consistent track record to routinely work on multiple tasks with multiple people while efficiently prioritizing. Location United States The US national annual base salary range for this position is from $50,000 to $100,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. What You’ll Do: Manage cross-functional projects across multiple global business units. Lead the operational planning and design for the implementation of prioritized workstreams.Apply a consultative approach to assist with functional & technical workstreams.Comprehend overall project scope and dependencies and how individual project actions or deliverables align to them and anticipate and respond to project adjustments and alterations promptly and efficiently.Define project success criteria and disseminate them to involved parties throughout the project life cycle and accountable for delivering on team goals and deliverables.Effectively communicate project updates to all levels of organization in a manner appropriate to the targeted audience, from individual contributor team member to executive team.Execute best practice project management capabilities aligning to AmexGBT PMO standards and identify and manage project risks and issues throughout the lifecycle of a project.Effectively facilitate cross-functional, and business process discussions in a productive manner while not necessarily being the Subject Matter Expert.Prepare steering committee and executive-level materials and present to executives, vendors, and customers.Manage and build relationships with key decision makers from project inception to post-deployment while simultaneously ensuring sponsor and end-user satisfaction.Foster a collaborative approach while problem solving in a group setting with the project team to proactively identify and resolve issues and conflicts within the project team.Plan and schedule project timelines and landmarks using appropriate project portfolio management software, proactively identifying, and managing project dependencies and critical path across multiple work stream to deliver expected results.Estimate the resources and participants needed to achieve project goals and work with other department managers to obtain commitments on assignments. What We’re Looking For: Extensive experience leading complex program/projects is required. This includes project planning, project controls/monitoring, budget management, setting and managing customer expectations.PMP or Prince 2 certification highly desirable.In depth knowledge of global cross functional environments.Proficiency in project management software such as MS Project and Smartsheet as well as MS Office applications for reports, analysis, and presentations is required.Ability to lead multiple project teams and projects simultaneously.Excellent interpersonal skills with the ability to influence and establish positive working relationships across all levels throughout the organization.Detail-oriented with a proven history as a self-starter who can work independently with minimal supervision.Excellent problem-solving, analytical, and critical thinking skills to effectively respond to shifting priorities, demands and timelines.Experience in leading people in all aspects of their professional development such as leadership, methodology, tools, people skills and navigating politics.Demonstrated track record of consistently fostering a culture of teamwork, collaboration, continuous improvement, and project delivery excellence. Location United Kingdom The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. What You'll Do Lead the Implementations TeamTo be responsible for the customer onboarding/migration experience determined by the unit type (PIU, CCU, CMU). To directly handle the client relationship in PIU and colleague relationship in CCU and CMU or equivalent experience. Drive the performance of the unit leader, unit CCMs and PIUs and ensure all members of the unit are working efficiently in meeting the goals of the businessCreate a positive, happy, and fun environment enabling all members of the unit to be successful and effective while maintaining a healthy balanceTo be empowered to handle the performance of the unit, while ensuring unit governance procedures are vigorously maintainedHandle the strategy of Implementations and working directly with the Client Management, Sales, and more Global teams What We’re Looking For Experience leading a team of 10 - 15 membersDemonstrated ability In Implementations within the Business TravelBilingual English - Spanish is requiredGDS Management is a must Location Mexico The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Position Overview: We are looking for highly motivated Software Test Engineers to use their testing, coding, and problem-solving skills to help ensure we deliver the highest quality to our customers. What You’ll Do You must have a strong passion for quality and software testing.Professional experience of 5+ years in software quality engineering.A self-driven and independent thinker with excellent problem-solving and strong communication skills.Prior experience in working harmoniously with the cross-geography team will be an added advantage.You can design and implement complex technical solutions for test automation.Create and maintain Test Plans, test cases, and test standards/procedures to ensure sufficient test coverage.Run manual and automated testing activities: cross-browser, functional, and acceptance testing.Investigate, debug, and fix test-automation failures as they come.Maintain and evolve the test automation framework and existing test suites.Coordinate with developers, Product owners, and other team members to deliver high-quality products.Track and communicate task progress, status on regression testing, quality assurance, and testing reports. What We’re Looking For Proven expertise in test methodology. Experience with writing automated tests (Java and Selenium).Experience in UI and usability testing.Able to understand and translate functional requirements/specifications into working test plans and/or test cases with minimal guidance.Proficient in programming concepts and web technologies (Java and Scripting).Knowledge of SQL, and ability to read and understand data models and relational databases.Able to understand complex technical details and build test methodologies for it.Familiarity with Performance and Stress testing methodology.BA/BS degree in an Engineering discipline is preferred. Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. The Dedicated Account Representative will support the Customer, Client Executive, and the customers contacts on a day-to-day basis. Primary responsibility will be settlements, budgets management, and analysis. Additional responsibilities include but are not limited to; support of day-to-day travel program; maintaining action plans, support and loading of vendor agreements and supporting on-line booking tool. Responsible for monthly/daily reports and ad hoc data report generation. Interact and support client with special projects and day-to-day requests such as policy exception management, crisis management and post trip reporting management. What You’ll Do on a Typical Day Directly contact the Customer, possessing strong customer service and consultation focusDevelop and propose recommendations to identified issues & resolutionStrong US/UK/CA Settlement experience/knowledge needed. Uses analytical and creative approach to condense large amounts of data into a clear, concise, effective formatProvides overall Global Client Program supportMust be proficient in Microsoft Excel and PowerPoint with the ability to produce required daily/weekly/monthly reporting and analytics using GBT reporting toolsMust be a self-starter & able to work independentlyGets results by operating with a sense of urgency, employing effective time management to deliver results within deadlines What We’re Looking For Strong written and verbal communication skillsAbility to work under pressure and maintain flexibilityGood understanding of travel related dataAbility to analyze & assess raw data to identify trends, opportunities and to draw relevant conclusions.Interaction and communication with diverse working styles, ability to build and demonstrate strong working relationshipsStrong Project Management and organizational skills.Ability to prioritize and handle exciting demands to meet deadlinesAdaptation to change and new direction on short noticeAbility to identify issues or challenges requiring customer concernAbility to work under tight timelines and pressure of client driven deliverables and demandsThis is a virtual based opportunity – willing to work US Pacific hoursGDS Amadeus experience is a plus! Location United States The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, this role may be eligible for an annual Performance Based Incentive, which rewards participants based on company performance, one of our metric-driven Sales Incentive Plans (certain direct sales roles only), or one of our Client Management Incentive Award (CMIA) programs. An eligible employee can only participate in one of these plans during an eligible period. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Create your journey at Amex GBT! As a Neo Service Manager, you’ll join our highly skilled Customer Service Neo team ! Neo is an online booking tool (OBT) as well as an expense tool for business travel through a SaaS deployment. It allows a user to search and book a business trip in a user friendly and performent web application. It gives him access to different transport modes and travel suppliers within the travel policy set by his company. It then gives them the opportunity to claim additional expenses for reimbursement. This includes expenses captured from credit cards statements, OCR of receipts, and manually entered claims. The service allows to capture VAT, compute policies and reimbursement rules, and much more. Many of those data are either personal or sensitive, which means a strong commitment to secure principles and compliance to certifications such as PCI-DSS. This richness of choice makes the functional part very exciting and the technical challenges even more attractive. Our Service Manager team look after a dedicated customer portfolio with some strong focus on usability, performance, and scalability in an international environment. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application. What You’ll do on a Typical Day: As second-line support, you are primarily and wholly responsible for providing outstanding technical customer service and being constantly approachable to both our customers and business partners. Receive client service requests via Neo Care portal regarding product configuration, functionality or complex issues, research with the client/partner to fully diagnose the issues and respond within the established SLA's. When appropriate provide consultative guidance to customers towards the resolution of their service requests. Manage customer requirements for enhancements with Product management. Build and maintain excellent client relationships on an operational level. Effectively manage expectations that are set with customers and maintain high levels of quality and customer satisfaction. Maintain accurate, high quality and timely documentation for all steps and activities undertaken in order to resolve customer issues/questions. Be the point of escalation for unresolved client’s issues and escalate to other Neo departments as necessary to ensure timely resolution. Analyze each support request for root cause, determine if the issue could be prevented by changes in the software or business processes and outline change recommendations. Communicate all bugs to our Quality Assurance and R & D teams in line with current processes. Routinely update the customer in line with SLA guidelines, on active issues to gain additional information or to advise the customer of status. Pilot enhancement projects as and when required. Carry out regular client reviews to ensure optimal usage of our solution. Educate customers on product features or additional services to meet their needs. Maintain extensive working knowledge of all Neo products including new releases. Responsible for creating knowledge base articles for customer-facing solutions. Ensure technical knowledge and skills are always up to date and maintained. What We’re looking for: Experience with OBT tools is mandatory.Experience in managing client portfolio. Experience in managing client documentation.Proactive, Organized in day-to-day task and good communication skills. What Technical Skills You’ll Develop Travel products and industry knowledge.Management client technical request.Management relationship with client/stakeholder.Coordination with internal technical team for bugs.Act as a voice of client.Proactivity.Organization in day-to-day task.Managing the Neo administration panel. #GBTJobs Location Paris, France The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! This role is for Klee Data Systems (“KDS” or the “Company”), a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. In conjunction with the Global Client Manager, this role will be responsible for developing and delivering the long-term travel technology strategy, translating this strategy into concrete business plans which deliver process efficiency, service enhancements and an improved user experience. The Global Technology Manager will be required to partner with HSBC to understand and agree technical and service goals and work with internal AMEX GBT teams including NEO to provide suitable solutions to deliver on the joint strategy and goals. The role will require strong process orientation, thought leadership and a collaborative approach to building and leveraging strong customer and internal relationships. The Global Technology Manager will have a strong understanding of tools and processes across all regions and they will leverage this knowledge to develop and deliver global operating consistency, where appropriate. The Global Technology Manager will also work with the Dedicated Account Representative to provide country, regional, global and functional reporting to continuously improve adoption and present opportunities to the HSBC travel team and Travel & Expenses Product Lead. Accountabilities: Proactively drive continuous improvements in the performance / functionality of the key technology systemsA biannual health check audit to be undertaken on Neo in major markets, all declining/sub optimal online adoption markets and all solo OBT’s.Monthly meetings with Global Travel Lead and Travel Product manager to report the contracted technology is operating optimally.Quarterly meetings with Global Travel Lead and Travel Product manager to report the contracted technology roadmap + customer feedback.Global understanding of AMEX GBT proprietary technology (including NEO and partner OBT’s and how to maximise configuration to meet HSBC functional requirements e.g. Profile managementSupport the ongoing management of the critical travel technology tools for the client programme, this includes but is not limited to SSO process management, HR feed integration, ongoing site maintenance, promotion of new functionality within the online tools and AMEX GBT mobile appParticipate and support local countries with incremental technology deployments for the client, bringing learnings from previous deployments and mitigating challenges as each country develops their individual launch plansProvide training and learning resources for both client associates and AMEX GBT teams supporting the relationshipSupport remediation on profile sync issues and IT issue case management reported by HSBC with timely resolutions to reported issues and report monthlyProactive reviews on data/profiles work with operations teams to ensure synchronization between offline and online processes to ensure data capture is consistently aligned across both. Qualifications: Strong understanding of global travel operations, suppliers and GDS.Global understanding of AMEX GBT proprietary technology including NEO is an advantageAbility to drive online adoption through product optimizationHighly developed project and change management skillsStrong analytical thinker combined with written and verbal communication skillsProven experience relating to the creation and delivery of business process strategies for large global clientsDemonstrated ability to work successfully across cultures and regions and the ability to work with cross-functional teams and to influence both internally and externally.Confident approach to presentations, client and internal meetingsStrong PC knowledge including related PowerPoint/Excel/ Microsoft Project/email skills Location United Kingdom The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Do you like to be challenged? Do you love air travel and want to be working with the latest and greatest technology? Are you passionate about building something new that makes travelers happy? If so, we may have the perfect role for you as part of our team working on New Distribution Capabilities (NDC) and other Supply-related projects. What you'll be doing: As a Business Analyst, you will be responsible for performing operational investigations for requirements validation, facilitating the planning and execution of end-to-end testing as part of a team dedicated to implementing innovative products.You will assist in any live product issues and drive solutions either internally or with our partners.You will work with internal and external stakeholders including Technology, Finance, Supplier Partnerships, Service Delivery, Client Technical Services, and others.This role is critical to Egencia’s future growth and we’re looking for outstanding and seasoned candidates.You will have a direct impact on how we service our users.Partner with the Product Managers and relevant stakeholders to develop a deep end-to-end (E2E) understanding of a traveler journey and processes used by Traveler Consultants (TCs) globally.Contribute to product requirements validation: analyze GDS host and web services functionality as it relates to NDC functionality using GDS host interfaces, testing tools, API logs, internal and external documentation, and interactions with GDS contacts.Document and share findings with colleagues, customers, and partners of Egencia.Assist with the creation of training materials for NDC and conduct training via recordings, videoconferencing, or in person as needed.Build risk-based test scenarios to ensure product, process deployments are released with the highest quality to mitigate users’ disruption (customers and TCs).Facilitate the planning and execution of end-to-end user acceptance testing (customers and TCs experiences).Create and/or analyze PNRs, troubleshoot bugs, test through the Egencia eco-system to understand impacts, documenting and sharing findings. Create incidents in GDS support portals or Jira as needed, maintain and update the issue log for all “owned” issues by providing updates on a weekly basis.Respond to technical and functional questions regarding NDC processes.Produce reports or dashboards on your progress for use by Product Managers or other stakeholders. What we need from you: High proficiency and detailed understanding of the TC environment including GDS consoles and web services, with proficiency in either Amadeus or Sabre, or both.Solid understanding of PNR touchpoints at a corporate Travel Management Company (TMC)Experience creating effective technical and functional documentation for all audiences.Experience collaborating across multiple functions and working with developers, operations, subject matter experts, technical resources, and support teams.Ability to understand both the high-level goal as well as granular detail.Ability to dig into complicated details until all facts are understood and requirements are documented.Team player that is willing to share knowledge with all team members.High motivation and enthusiasm to deliver results.Attention to detail and high-quality standards.Flexibility to support global projects across multiple time zones.Ability to prioritize work and manage time effectively, highly organized.Excellent verbal and written English skills and can clearly articulate key points and summarize information.Proficient in Microsoft Excel, Word, and PowerPoint. Knowledge of Jira, Confluence and Trello is a plus. Location United Kingdom The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Data Engineer III wanted by American Express Global Business Travel, Egencia in Bellevue, WA. Designing, proposing and deploying cloud database systems, leveraging AWS managed database services to support Egencia’s industry leading corporate travel platform; Consulting with application teams on database technology selection, schema design, database coding, and database performance tuning; Developing best practices for deploying, configuring and monitoring high availability database systems within AWS; and Communicating and collaborating with Egencia’s application teams to drive Database Engineering initiatives. Must have a Bachelor’s degree in Computer Science, Technology or related field plus five (5) years of experience in job offered or related occupation. Must have four (4) years experience developing and engineering relational database technologies on premise and in the cloud; four (4) years experience with procedural database language, SQL ETL coding, database modeling and database scripting languages including any one or a combination of Python or JavaScript; four (4) years experience using windows and Linux operating systems; two (2) years experience working with and building Amazon database services including any one or a combination of Postgres, RDS or DynamoDB; and two (2) years experience working with and configuring database monitoring tools and job alert controls for enhancing and optimizing database cost and performance. May work from home within commuting distance to office. Salary range: $188,698-$203,000. #LI-DNI Location Bellevue, Washington, United States The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Reporting to the Director of Hotel Commercial and Global Strategy this is a highly visible & integral role within Global Supplier Partnerships, which generates revenue through negotiating hotel supplier agreements which deliver value to the customer and revenue to Amex GBT. This is a multi-layered end-to-end supplier management role passionate about getting results through successful supplier negotiations, contract execution, business development and other key supplier partnership initiatives. What You'll Do: Effective Supplier Negotiations: negotiate profitable supplier commercial agreements on behalf of the Amex GBT network, bringing value to the customer, supplier, and Amex GBTDrive Increased Revenue: identify, sell, and drive execution of additional supplier revenue opportunitiesManage delivery of the supplier value proposition and develop strategies to ensure business development commitments are implementedManage supplier relationships: develop and cultivate supplier relationships outside of traditional sales channelsTrack / report portfolio performance and forecast future revenue, in liaison with the Global Revenue Management (GRM) TeamCollaborate cross functionally and cross regionally with Traveler Care, Client Management, Sales, Revenue Management, M&E, Global Business Consulting, and other Global Supplier Partnership teams in order to align strategies, drive engagement, and optimize results. What We're Looking For: Strong analytical approach with broad commercial foresight and thought leadershipExcellent relationship building, collaboration and influencing skills at all levels.Consultative selling & negotiation skills with consistent track record in driving successful negotiationsOutcome oriented with consistent track record in driving best in class resultsA solid understanding and knowledge of the hotel and/or travel supplier industryIntuitive understanding of technology – GDS, Point of Sale tools, online booking toolsConsistent track record to handle multiple projects and get results on time and on plan, under a remote management and able to work with a great degree of autonomyAbility to thrive in a fast-paced, dynamic work environmentStrong oral and written communications skills including aptitude for formal presentations.Excellent Excel and Power Point skills and attention to detailAvailability for domestic and international travelAbility to work in a virtual environment in the US Open to work in Eastern US virtual locations Location United States The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Amex GBT Consulting is the consulting arm of American Express Global Business Travel, the leading Software and Services Company in the world. Within the consulting organization – comprising of 200+ consultants across the globe - we work with the worlds most respected organizations and brands to accelerate their programs, applying our technology and expertise to enable social, economic and environmental progress. Operating in a continually changing environment, our diversified consultants deliver on multi-disciplinary projects around travel and expense program optimization, from traditional sourcing activities up to enhanced sustainability initiatives. We’re now looking for an ambitious Sr. Customer Experience Manager to join our consulting team based in the US. What You'll Do You will manage the customer experience for a large enterprise hotel program by guiding and directing the customer and affiliate partners in an efficient, effective manner to achieve the objectives as set for in the engagement SOW, within the agreed timelines and associated costs. You will enjoy interacting across a diverse range of subject matters – including strategic hotel category sourcing, help desk/support management, remittance management, BI analysis, marketing and communications, sustainability, social media content creation, partner engagement and spend management to name but a few. You play a critical role in building and managing the transformation infrastructure and strategy by owning multiple transformation workstreams and priorities. You’ll exude confidence being in front of customers regardless of their seniority and will be able to present and communicate well in all scenarios. This Sr. Customer Experience Manager role owns two key strategic categories, Change Management & Transformation and Communications. Change Management & Transformation The Sr. Customer Experience Manager will play a key role in ensuring the Enterprise Client’s hotel program transformation initiatives meet objectives on time and on budget through increased, efficiency, adoption and usage. This role leads initiatives that streamline workflows, reduces waste, and enhances overall performance across the organization. What you’ll do: Leverage your strong analytical skills, critical thinking abilities to drive organizational change by optimizing business processes.Design, map, analyze and redesign operational processes and identify problems and develop innovative solutions to streamline workflows.Analyze existing operations, develop and implement a strategic plan to improve the servicing performance through process optimization, automation and implementation of various tools, processes, and applications.Collaborate with cross-functional teams to understand business objectives, requirements, and challenges.Conduct root cause analyses to identify underlying issues, analyze data to identify trends & areas for improvements and develop data-driven solutions to address them.Develop and implement standardized processes, procedures, and standard methodologies to drive consistency and efficiency.Develop and implement metrics and KPIs to supervise process performance and measure the impact of improvement initiatives.Communicate progress, successes, and challenges to senior leadership, providing regular updates on the status of transformation initiatives.Provide guidance and coaching to project teams and partners to ensure successful implementation and sustainability of improvements.Ability to multi-task on a variety of different projects, in a high pace environment.Stay abreast of industry trends and best practices in process improvement and business transformation, incorporating new methodologies and tools as appropriate. Communications The Sr. Customer Experience Manager will also focus on the people side of change – including changes to program processes, systems and technology by implementing communication strategies and plans that enhance adoption and usage and minimize resistance. What you’ll do: Devise strategies that increase proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, return on investment and the achievement of results and outcomes.Define, craft and deliver the overall communication approach, lead partner assessments, own change management strategies, standard processes and materials related to the change for client Initiatives, including, Process Change, Transition Engagement Planning and Execution.Engage closely with a community of diverse client partners that have competing requirements while understanding the impact of the change to each partner group and various personas.Partner closely with the client’s internal communication team to determine best communication vehicles to disseminate messages, draft targeted communications and campaigns.Recommend best in class communication strategies, FAQs, and new/innovative techniques introducing new channels and content that enhance the traveler experience, produce cost savings related to traveler behavior and promotes operational efficiency. Proactively identifies risks and potential issues by providing relevant inputs and status and updates on Communication Strategy What We’re looking for: Bachelor’s/master’s degree in Communications Management, Change Management or related field.Must be a US citizen.In depth knowledge of complex cross functional Government sector environment is a plus.5-7 years’ work experience client facing experience, preferable in consulting.Consistent track record in successfully handling Operational Excellence/ process improvement/Lean initiatives and driving business transformation initiatives.Should have the ability to analyze complex data sets & find opportunities for improvement and drive data-driven decision making.Experience with change management principles and methodologies.Continuous improvement approach with a passion for driving positive change and achieving measurable results.Excellent project management skills to lead multiple projects and initiatives simultaneously and meet deadlines.Strong communication and interpersonal skills, with the ability to effectively influence and collaborate with partners at all levels of the organization.Ability to act as a trusted advisor, capable of identifying transformation and expansion opportunity during customer interaction.Possess strong analytical skills, critical thinking abilities and a consistent record of driving organizational change, optimizing business processes, and a track record of successfully completing ground-breaking changes within complex environments.Collaborative, energetic, flexible and can-do attitude. You'll be able to rally people together from within the client organization through to internal resources in order to get things done.Critical thinker that thrives on working in an innovative environment that champions knowledge sharing and team collaboration.Analytically minded, understands data with ease and is comfortable in its transformation into insights and conclusions.Can multi-task with ease and manage competing priorities.Comfort with ambiguous, ever-changing situations with ability to thrive in a fast-paced and dynamic environment.Ability to solve problems with quantitative thinking and in-depth analysis. Location United States The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Amex GBT Consulting is the consulting arm of American Express Global Business Travel, the leading Software and Services Company in the world. Within the consulting organization – comprising of 200+ consultants across the globe - we work with the worlds most respected organizations and brands to accelerate their programs, applying our technology and expertise to enable social, economic and environmental progress. Operating in a continually changing environment, our diversified consultants deliver on multi-disciplinary projects around travel and expense program optimization, from traditional sourcing activities up to enhanced sustainability initiatives. We’re now looking for an ambitious Communications and Content Manager to join our consulting team based in the US. About the role: You will deliver communication and content creation for a large enterprise hotel program. You will support and guide the customer and affiliate partners in an efficient, effective manner to achieve the objectives as set for the engagement SOW, within the agreed timelines and associated costs. You will enjoy interacting across a diverse range of subject matters – including strategic hotel category sourcing, help desk/support management, remittance management, BI analysis, marketing and communications, sustainability, social media content creation, stakpartneragement and spend management to name but a few. You play a critical role in supporting and contributing to the communication infrastructure and strategy led by a Sr. Experience Manager while at the same time leading your own portfolio of multiple workstreams and communication initiatives. You’ll exude confidence being in front of customers regardless of their seniority and will be able to present and communicate well in all scenarios. This Communication and Content Manager owns two key strategic categories, Communications and Content Creation. Communications This role will play a key part in supporting the Enterprise Client’s hotel program initiatives and objectives ensuring these initiatives are on time and result in increased adoption and usage. You will focus on supporting the people side of change – including changes to program processes, systems and technology by implementing communication strategies and plans that enhance adoption and minimize resistance. What you’ll do Support and drive communication strategies that increase proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes.Support, craft and deliver the overall communication approach driven by partner assessments, change management strategies, standard processes and materials related to the change. Client Initiatives include: process change, transition engagement planning and execution.Understand and engage closely with a community of diverse client partners that have competing priorities while understanding the impact of the change to each partner group and various personas.Partner closely with the client’s internal communication team to draft targeted communications and campaigns, recommend best in class communication strategies and determine the best communication vehicles to disseminate messages.Apply new/innovative techniques and introduce new channels and content that enhance the traveler experience, produce cost savings related to traveler behavior and promotes operational efficiency. Proactively identify risk and potential issues by providing relevant communication strategy inputs and status updates. Content Creation This role will also write and publish various types of pieces for the client’s hotel program web portal including industry updates, informational articles, FAQs and promote the program on social media. Ultimately, you will help reach the client’s target audience by delivering both useful and appealing online information about the client’s hotel content, rates and products. What you’ll do Research hotel industry-topics, Interview industry professionals and incorporate their views in distribution channels.Identify customers’ needs and recommend new innovative and relevant topics and content.Coordinate with marketing and design teams to illustrate articles.Prepare well-structured drafts using social media promoting content on social networks and monitor engagement (e.g. comments and shares).Edit and proofread written pieces before publication.Measure web traffic to content (e.g. conversion and bounce rates). What We’re looking for: Bachelor’s degree in Communications Management, Marketing or related field.Must be a US citizen.In depth knowledge of complex cross functional Government sector environment is a plus.To be successful in this role, you should have experience with digital publishing and generating traffic and leads for new business. You’ll be asked to share samples of your work (portfolio or links to published articles) as part of the interview process. 3-5 years’ client facing experience, preferable in consulting.Experience supporting and driving business transformation initiatives from a communications perspective.Should have the ability to analyze data sets & find opportunities for improvement and drive data-driven decision making.Continuous improvement approach with a passion for driving positive change and achieving measurable results.Strong communication and interpersonal skills, with the ability to effectively influence and collaborate with partners at all levels of the organization.Collaborative, energetic, flexible and can-do attitude. You'll be able to rally people together from within the client organization through to internal resources in order to get things done.Critical thinker and contributor that thrives on working in an innovative environment that champions knowledge sharing and team collaboration.Analytically minded, understands data with ease and is comfortable in its transformation into insights and conclusions.Can multi-task with ease and manage competing priorities.Comfort with ambiguous, ever-changing situations with ability to thrive in a fast-paced and dynamic environment. Location United States The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. The strategic Client General Manager is a client facing, individual contributor focused on optimizing and enhancing services delivered to our multinational global client base. You will be managing multiple Global, EMEA clients and you will be responsible for short- and long-term business retention of these accounts. You will be tasked with ensuring a clear vision and strategy is defined and achieved to maximize customer satisfaction and deliver a best-in-class travel program. This is a virtual based role, requiring occasional travel to client offices and our offices in Canary Wharf, London. What you'll be doing: Implementing strategic account plans, focused on identifying transformational business opportunities that enhance and optimize the customer experience, creating customer value, exceeding customer expectations, strengthening client relationships, driving savings, increasing retention, and optimizing service performance through process and data analysis.Differentiating and reinforcing American Express GBT’s value on a consistent basis through a comprehensive understanding of the industry and the market, synthesizing competitive intelligence to understand future implications for clients, and proactively communicating trends, innovations, and best practices to internal partners and leadership.Providing guidance to customers in the assessment of goals and strategies, in order to optimize service delivery performance across their program.Identifying innovative solutions to enhance productivity & improve traveler/caller experience during service fulfilment Leading/supporting client services strategies globally, by working with global markets to ensure appropriate standardization is in place to achieve and measure success of global and regional initiatives.Spearheading regular communication on progress against performance targets included in client’s service level agreement, and partnering with service delivery leaders to ensure appropriate processes are in place to meet these targets.Supporting the enhancement of the American Express GBT's value proposition through consultation, technology road mapping, optimizing online servicing solutions. Leading business planning, quarterly and annual reviews, pricing strategies, ongoing P&L management, and business negotiations on rebids for portfolio accounts.Maximizing transaction revenue and delivering premium revenue growth by selling BAU products and services.Partnering with commercial and advisory services to support lead generation opportunities for C-Level and transformational engagements Measurement of performance based on (but not limited to) client retention, incremental revenues, client satisfaction & leadership competencies.What we need from you: Demonstrate a balance between the customers’ needs and profit protection and will scrutinize performance metrics for each customer, in order to pinpoint opportunities based on themes and patterns.Use their expertise in service delivery, the Client General Manager will work closely with functional business partners to close any gaps in quality or reporting accuracy.Skilled at managing and executing change, the Client General Manager will also be able to recognize risks to the portfolio, identify an action plan, and proactively coordinate mitigating actions with service delivery leaders.As the primary business travel contact for such customers, the key areas of focus are driving results through client negotiations and positively influencing the key client decision makers through effective communication and strategic guidance.Ability to effectively communicate at Executive level Strong financial acumen - P&L ownership. Location United Kingdom The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Job Summary A support role within our Meeting & Events teams, handling the post event billing reconciliation, vendor coordination and data administration tasks for specified global markets or customer accounts. The person will support the Meeting Planners with data administration tasks in internal and customer applications. Key responsibilities include collecting, validating, updating data across applications, and delivering the end-to-end process. The role will also require managing and reconciling data within various Technology platforms. He /she will provide a highly effective, proactive, and responsive data admin and project reconciliation support ensuring that the overall process operate efficiently, reliably and to agreed SLA’s and KPI’s. Responsibilities Receive, review, cross check and analyze the event budgets assigned via Meetings & Events’ internal Project Management tool (Meeting Central).Communicate with appropriate departments to clarify request and obtain appropriate supporting documentation as per the laid down checklist within the process.Review and complete event close out process in accordance with policy guidelines to include data integrity, aging and SLA compliance.Assess, analyze, and intelligently enter data taken from one data source to another, either via manual duplication or by means of a macro.Reconciliation of all meeting and event spend.Track budget items, catch errors and missing invoices for follow up with Suppliers / Vendors.Supports continuous alignment with M&E policies and turnaround time and works closely with the Meeting planners.Supports resolution on issues and reconciliation errors to ensure Event closures on time.Qualifications, Skills & Knowledge B. Com or other graduates with Minimum 3-5 years of work experience in data entry, financial reconciliations, P2P operations, or Account Receivables Management are preferred.Excellent communication skills in English (spoken and written) to support global teams and potentially clients and suppliers.Customer service excellence.Reasonable proficiency in MS Office productivity tools such as Excel.Experience working in the Event Management industry a plus.Must be willing to work virtually.Must be willing to work in EMEA shifts. Location India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. As a Corporate Sales Manager, you are responsible for establishing relationships and securing a Corporate Client base with annual Gross Booking volumes of $3M or less that will use Amex GBT Egencia for all their travel needs. This individual contributor role is focused on acquiring Mid-Market clients, building influential relationships, and developing senior-level contacts to drive revenue growth and increase Amex GBT Egencia’s market share by demonstrating Amex GBT Egencia 's superior software and services. What You'll Do: Sales Generation: Drive new sales from prospective clients, support the implementation process, and address critical post-launch needs. Target Achievement: Meet and exceed monthly sales, transaction, and Key Performance Indicator targets. Pipeline Management: Maintain accurate records of daily activities and pipeline progress. Product Knowledge: Develop deep knowledge of Amex GBT Egencia products and services, deliver compelling presentations, and align value propositions with prospect goals. Prospecting: Respond to leads from marketing efforts, develop self-generated opportunities, and maintain an active pipeline through our full suite of sales management tools provided Collaboration: Work cross-functionally with Account Management, Marketing, Business Development, and Implementation, among other teams, to ensure success from end-to-end and identify cross-selling opportunities. Objection Handling: Overcome objections and secure commitments from prospects. What We're Looking For: Sales Achiever: History of exceeding sales targets in a SaaS and/or travel consultative environment. Ideally 3-5 years of sales experience CRM Proficiency: Advanced proficiency in pipeline management, preferably with Salesforce. Active Prospector: Build and prioritize a pipeline of opportunities based on value, sales cycle length, and win probability. Industry Knowledge: Stay updated on industry trends, attend events, and network within professional and industry societies. Results-Oriented: Demonstrates a competitive, driven attitude and quickly adapts to different situations. Interpersonal Skills: Uses appropriate communication methods to gain acceptance for products and services. Tenacious Networker: Establish, maintain, and expand business relationships, including cold contacts. Client-Focused: Effectively identify client needs and configure solutions that deliver value. Market Awareness: Understands market/industry key competitors, challenges, technology, trends, and regulations. Location United States The US national annual base salary range for this position is from $65,500 to $124,000. The national range provided includes the base salary that Egencia expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. This role is eligible for one of our Variable Incentive Plans, which award cash incentives for individual and/or team achievement. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Create Your Journey at Amex GBT! Sitting within our Product Delivery team, the Software Developer works in an Agile and multi-disciplined team to develop and deliver our proprietary travel products and platforms. Contributing to the development process the Software Developer helps generate delivery ideas and solutions whilst encompassing the full spectrum of design, coding, manual and automated testing. Playing a pivotal role, the Software Developer ensures successful delivery of key strategic objectives through the development of high quality software and supporting documentation. What You’ll Do on a Typical Day Develop web and server-side applications using C#, Typescript, TSQL, and other technologies from the Microsoft stack whilst following and improving upon coding style standards and guidelinesEffectively use source control, writes unit tests and liaises internally with software testers to support the delivery of bug-free codeLeverage knowledge to use the correct development approach, whilst adapting to the task at handFollows best practice around .NET secure coding and PCI-DSS compliancePositively effects PCI complianceAssists in the creation and progression of technical documentation for modules and featuresParticipates in Agile ceremonies and departmental eventsWorks with key stakeholders to understand, develop and deliver customer requirements Shares knowledge in modern development techniquesUses available technical and non-technical resources to develop and maintain a good understanding of the travel industry, our products and services offered What We’re Looking For Accurate and methodical in working within guidelines and policiesExcellent organiser with a strong ability to solve problemsSelf-disciplined with the ability to work autonomously and/or collaboratively within a teamAdaptable by nature with persistence to see a job through to a timely conclusionRelationship-orientated, a good listener and communicator who can engage and adapt their approach to the audienceSelf-controlled and capable of communicating facts within the required area of knowledge and expertiseAn advocate of best business and technical practiceVery good grasp of computer science or software engineering with ability to articulate (or equivalent recognised experience)Educated to A-Level.NET 5 onwards and development in C#HTML, CSS, JSONSQL Server 2008/12Jira and/or TFS management software Source control such as Azure DevOps Repos and GITREST API techniquesReactJs, Typescript/JavascriptBuilding scalable applicationsRelational database designORM and DI frameworksDDD and TDD processesSOLID development principlesSPA JavaScript frameworkDeployment tools and test automation framework#GBTJobs Location United Kingdom The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. What You’ll do on a Typical Day Working with client local collaborators to integrate global process mandates and requirements into locally achievable and effective processesMap and identify complimentary and contradictory processes in existing and future process maps from a local market perspectiveIntegrate and connect all aspects of process from approvals, routing, technology, payments, compliance and reporting in addition to operational service excellenceWorking with operations teams to translate agreed process into SOP’sDrive internal and external team engagement, education and training to ensure maximum understanding, adherence and returns on identified process and SOP’sHandle all internal and external relationships with key collaborators at a local market levelRepresent local perspectives on the global team to ensure alignment on program objects and deliverables.Ongoing key operational client contact – act as the key client contact for program including proposal creation and presentation, contracting, regular WIP reviews, ongoing engagement and critical issue as neededOngoing Leadership and Management of support teams and/or coordinator(s) to delivery best resultsSource, Negotiate, Contract and Handle all vendors / suppliers for the meeting on clients’ behalf and ensuring quality services at efficient rates.Build, design and lead all aspects of the program (food and beverage, activities, transport, theming etc)Attendee Management and associated aspects (initiations, itineraries, rooming lists, special needs, dietary requirements, attendee communications etc)Coordinate, or handle, the air ticketing team for the event for detailed operations and client facing engagementBuild and Handle the initial, negotiated, working and final budgets throughout the program in an accurate and timely mannerProactive management of event, and account, profitabilityFull financial reconciliation post event within defined SLA parameters What We’re looking for: The ideal candidate will be a guide in Event Management Operations and would be looking to improve the level of account management in their experience portfolio. This candidate is a driven individual who thrives with providing excellent service to clients and exceeding internal and external expectations. They have outstanding administration and time management skills and work in an efficient and practical manner. Minimum of 5 years shown event management experienceConfirmed understanding of Strategic Meetings Management and the key components of a programMust be proficient in Microsoft software including word, excel and PowerPoint applicationsProficient in Events Software, i.e. EventsPro, Starcite, Cvent or similarAbility to work within budgetary parameters, meeting critical deadlines, and prioritise multiple projects simultaneously.Excellent communication skills, written, oral and interpersonal are crucial with ability and present and engage at a senior stakeholder levelAbility to work with the corporate clients to develop programs, including destination selection, site inspections, negotiations, costing and onsite management through final billing.Should be flexible, detail oriented and able to work in pressure. Comfortable working both independently and as part of a teamEstimated travel – approximately 20%Advanced diploma or university degree in hospitality, tourism, marketing or a related field. Knowledge / Experience in Group Air, Transient TicketingUnderstanding of the pharmaceutical industry considered an advantage Location Hong Kong The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. What You’ll do on a Typical Day : Be Client Facing and help clients onboard their travel programs with GBT.Build and maintain detailed project plans on applicable projectsWork closely with other teams such as Service Delivery, Commercial, Product Development, SupportCoordination of discussions with clients to set expectations and resolve company infrastructure, travel policy interpretation, and user enrolmentsConfigure, test and conduct troubleshooting of site, including travel policy, pricing and PNRsSupply best practices to improve quality, standardization and documentation of implementations globallyAbility to collaborate with team members and business partners across global Amex GBT locationsContribute to Departmental metrics/goalsUpdates Management of implementation status on weekly basis and participates in weekly team meetingsActs as subject matter expertCollaborate with Product Development to resolve feasibility of new vendor offerings.Build and test implementation processes to support What We’re looking for : Clear communication skills, able to handle a client call in EnglishAbility to think analytically & conceptuallyAbility to work independently whilst contributing to the overall team objectives.Previous experience of Project Management desiredAbility to get results in a P/L environmentMust have knowledge of corporate travel.Time management/organizational & change leadership skillsExcellent relationship management and communication skills (both written and verbal)PC skills/applicationsMultiple GDS (Amadeus/Sabre/Apollo/Galileo) and online booking tools knowledge (such as KDS, Concur, GetThere & others)Capacity to work virtually and strong organizational skillsTenacious – ability to inspire change in the face of possible resistance.Problem solving & Decision MakingIdentification and customer concern of critical issues (including discrepancies between global contracts and local needs)Ability to cross communicate in a matrix environment (testing of site – decision tree)Consult & resolve cycle of implementation plan with customers and internal GBT teams.Resolve & escalate delays during implementation cycle, with final launch decision.Consult on & provide technical support on specifications for implementation.Prioritization of workload Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. As part of the Commercial organization this position serves as a vital role within the Account Management Team. The CEM will support the client, client management, client management leaders and customer contacts on a day-to-day basis. Must have business travel industry knowledge to deliver outstanding compliance, savings and traveler experience. What You'll Do: Handle day-to-day activities to drive program optimization, improved compliance and customer satisfaction and be a key point of contact for the client’s travel program assisting with tactical day to day navigation of support requests and travel information Provide end to end support for day-to-day travel program maintenance and issue resolution and facilitate end to end resolutions using internal resources and partnering with Amex GBT support groups Gets results by operating with a sense of urgency, employing effective time management to deliver results within deadlines and gathers and shares standard processes across clients Function as the key liaison between client management and Traveler Care to ensure program connectivity Provide general assistance for monthly reporting packages and adhoc data Understand data process flows into the MI reporting tools and how other products and services impact the tools and data (GSI, Data Corrections, Refund/Void processes, etc.) Support and ensure correct loading of Preferred Air Contracts and Hotels Research and respond to client escalation issues and address customer issues with speed and efficiency This role will work with the Travel Manager as a travel program point of contact Knowledge to support tool & site administration assistance for online tools (e.g. OBT, Expert Auditor, HR Feed, etc) and of GDS (Sabre/Apollo) & Compleat functionality Provide overall Client Program support to the Client General Manager and Travel Managers What We’re Looking For Corporate travel industry experience required 3-5 years client management experience Capability to handle multiple priorities and deliver timely Reliability and a strong focus on delivering to a consistently high quality and level of accuracy Effective communications skills, both written and verbal Extensive Customer Service Skills Highly organized and detail oriented Ability to work in a team environment and manage multiple priorities and good time management skills Ability to identify issues or challenges requiring escalation Bilingual (French/English) an asset Location Canada The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Summary: GBT is looking for driven and customer focused candidates to join our Solution, Implementation and Deployment team within Technology organization. If you are passionate about travel, motivation driven to help others and willing to learn, we are looking for you! This role for a Product Inclusive Unit resource is to manage the onboarding of customer product tools in our North American SME segment. This includes consulting and optimally configuring the products in scope to meet clients’ needs within the platform offering. Provides subject matter expertise to different teams such as Commercial, Product Development, Support amongst others. Location: Canada What You'll Do: Be Client Facing and help clients onboard their travel programs with GBT.Create and maintain detailed project plans on applicable projectsWork closely with other teams such as Service Delivery, Commercial, Product Development, Support Coordination of discussions with clients to set expectations and determine company infrastructure, travel policy interpretation, and user enrolmentsConfigure, test and conduct troubleshooting of site, including travel policy, pricing and PNRsContribute best practices to improve quality, standardization and documentation of implementations globallyAbility to collaborate with team members and business partners across global Amex GBT locationsContribute to Departmental metrics/goalsUpdates Management of implementation status on weekly basis and participates in weekly team meetingsActs as subject matter expertCollaborate with Product Development to determine feasibility of new vendor offerings. Create and test implementation processes to support What We're Looking For: Clear communication skills, able to manage a client callAbility to think analytically & conceptuallyAbility to work independently whilst contributing to the overall team objectives.Previous experience of Project Management desiredAbility to drive results in a P/L environmentMust have knowledge of corporate travel.Time management/organizational & change management skillsExcellent relationship management and communication skills (both written and verbal)PC skills/applicationsMultiple GDS (Amadeus/Sabre/Apollo/Galileo) and online booking tools knowledge (such as KDS, Concur, GetThere & others)Capacity to work virtually and strong organizational skillsTenacious – ability to drive change in the face of possible resistance.Problem solving & Decision Making Identification and escalation of critical issues (including discrepancies between global contracts and local needs)Ability to cross communicate in a matrix environment (testing of site – decision tree)Consult & determine cycle of implementation plan with customers and internal GBT teams.Determine & escalate delays during implementation cycle, with final launch decision.Consult on & provide technical support on specifications for implementation.Prioritization of workload Location Canada The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. AmexGBT is seeking a successful candidate that will lead critical ERP and billing platforms and mid-office modernization imitative to deliver on tight integration timelines. The Director will be expected to form a strong partnership within the team, and with the Product Owners, 3rd parties, and other engineering leads across the organization. What You’ll Be Doing: Drive innovation and manage mid-back office modernization transformation initiative. Partner with Product /Engineering directors to deliver on the payments, billing, and Netsuite ERP platform roadmaps. Working with workstream leads develops the overall master plan for the transformation initiative.Set up a program governance structure to drive effective execution of transformation initiative. Produce program management deliverables like status reports, risks, issues logs, etc. for the C-suite consumption. Have oversight of change management efforts for the Mid back-office transformation.Oversees and manages priorities, budget, and continuous planning cycle activities across overall mid-back office modernization.Manages and coordinates operational planning efforts related to cross-business integration of the work efforts. Provides advice and guidance and negotiates approval of communication materials with executive management and Subject-Matter-Experts.Collaborate with a wide variety of stakeholders within business and technology teams to drive the change required to execute product roadmaps. Coach, guide, and promote the creation of high quality, clearly documented, and compliant deliverables across different workstreams. What We’re Looking For: 10 + Years of extensive experience in project or program management, including planning, tracking, and delivery of complex multi-year transformation projects.Experience providing leadership and management oversight, including planning, organizing, and evaluating work and managing the budgetary process, including performing long-range financial planning.Experience in project and program management and execution expertise delivering complex work efforts working with recognized program and project methodologies.Experience managing offshore partner teams and their KPIs. Exhibits courage by taking intelligent risks and encouraging others to do so; empowers innovative approaches by motivating others to be proactive and resourceful.Able to apply broad business and technology understanding of internal and external trends and capabilities to ensure successful implementation of technology plans. Should have sold executive presence and ability to communicate a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process at all levels of stakeholders, including the C-suite.Practical experience in effective time management, including the ability to prioritize and organize work for engineering and product teams.Proven collaboration skills along with the ability to influence without authority. Travel domain knowledge is a plus. Location United States The US national annual base salary range for this position is from $110,000 to $220,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance and is also eligible for awards under the company Equity Incentive Plan, which is designed to align participants' interests with those of shareholders. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Job Description This Event Coordinator role will deliver an innovative and quality meetings consultancy for an important pharmaceutical client, providing a complete service including site visiting with the client, multiple venue finding, rate negotiating and maximizing commercial opportunities with suppliers, production of proposals and after event support including invoicing and reporting. You will interpret a client’s brief and create events to their precise requirements, with responsibility for the full research of the event elements as well as negotiations with vendors and preparation of costings and proposals, building event timelines and confidently communicate this to the client, achieving outstanding quality and customer satisfaction standards. This is a hybrid role; you will be working 4 days a week from home and 1 day a week from our Brussels office. Key responsibilities: Maintain and grow the relationship with local key bookers through consultative service. Working with suppliers to secure savings and add value, maximize all commercial opportunities for Amex GBT Meetings and Events.Effectively planning and management of client projects and delivering outstanding service to their specification.Excellent venue knowledge – maintained by visiting & researching venues. Maintaining up to date knowledge of key locations and venues.Demonstrate commercial awareness through recommendations to clients and negotiations with suppliers.Accurate data inputting of clients’ requirements into the CVENT system keeping each enquiry up to date with any amendments. All files to be processed promptly to ensure commissions are collected and returned to the business in the most efficient manner.Working closely with Team Leaders for all financial sign off as well as any high level conference calls or decision making. Communicate with Team Leaders for support on all financial and final decisions regarding a group. Prepare costing proposal through to final billing reconciliation processAchieve targeted financial results showing significant savings on client meeting spend.Undertake continuous self-development and training to ensure outstanding quality and customer satisfaction standards are achieved as measured by CSAT and or post event evaluations Skills /Qualifications: Solid knowledge and experience within the event management industry.Exceptional organizational skills with the ability to prioritize responsibilities, meet client deadlines and turnaround high volumes of requests in peak periods.Good negotiation & contracting skills & problem solving skills with the ability to leverage relationships to solve challenges.Working knowledge of appropriate technology to prepare costing proposal through to final billing reconciliation process. Experienced in Starcite and or CVENT would be an advantage.Strong communication skills and strongly developed service ethic.Ability to maintain a high level of accuracy and confidentiality.Exceptional attention to details and ability to accurately capture a wide range of data.MS Office proficiency.Fluency in English and Dutch. Location Brussels, Belgium The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Job Description Senior Event Manager Division Global Business Travel Job Summary: The Senior Event Manager is responsible for all elements of the end to end management of an event, including planning, logistics, financial management and delivery. They will manage the process from initial venue proposal to post project financial reconciliation, respecting customer and American Express Meeting & Events standards, procedures and policies. This is an implant role where day to day tasks and workload is managed directly by the client. This role requires international travel. This job description relates to Non Pharma client industries – specifically Consulting. Key Strategic Focus: This role is focused on our “Retention Strategy.” All activity contributes to the key responsibilities of overall client retention in terms of establishing a professional long term relationship, service excellence and account growth Additional Strategic input: This role actively contributes to “Efficiency” and “Business Development Strategy” ensuring all processes followed are robust, that our activity and time management is efficient and that we all give attention to developing and growing our business. Responsibilities: • End to End National and/ or International project management • Negotiation (Financial, Contractual etc) with suppliers • Communication with meeting owners • Exhibit leadership skills when managing project team • Operational management of the event database (planning, registration) • Accurate and timely data management • Logistical coordination of the event • Maximising of revenue per event and understanding of overall contribution to revenue and P&L • Budget reconciliation per event • Sound Company product knowledge and ability to cross sell products where possible • Analytical Reasoning – using analysis of today’s meeting data for future event delivery • Financial and Data Reporting per event, per client • Additional duties as requested Qualifications, Skills & Knowledge • Working in/or experience in working with Convention Centres would be desirable • Fluent Business English • Additional languages are a benefit to the role • Customer care excellence • Proficiency in Word, Excel and PowerPoint • Proficiency in “Mail Merge” capability in Word and “Pivot tables” in Excel • Proficiency in Access is a benefit to the role • Proficiency in Cvent and/or Lanyon (Starcite) – data entry, eRFP, reporting, budget • GDS: Group and individual reservations (depending on market: Amadeus, Sabre, Galileo) • Minimum of 3 years experience in event management • Flexibility and Ability to adapt • Able to work well in a Team • Used to working under pressure • High level of attention to detail SOURCING • Communication with suppliers • Confirm and manage supplier deadlines • Reminders to customer on supplier deadlines • Budget creation and management • Negotiate rates and conditions • Revenue management to ensure per event profitability • Coordinate Inspection trip if needed and assistance if required • Secure meeting owner approval on budget and terms & conditions of suppliers • Collect required data according to customer policies (POs…) • Confirm/Cancel venues to suppliers • Provide feedback to suppliers on cancelled venues • Secure contracts from suppliers to be signed • Renegotiate best rates, contract conditions and payment terms • Sign contracts with suppliers • Issue timely deposit invoices to customer • Make required payment to suppliers to ensure bookings LOGISTICS • Identify opportunities to increase income/revenue: new products, additional services, improved services • Liaise with suppliers • Coordination of all involved services (venues, accommodation, transportation, restaurants, transfers, audio-visuals…) • Attendee management • Direct contact with attendees (if required) • Reminders to meeting owner on cancellation and attrition deadlines • Establish plan for transportation from origin cities to venue • Coordinate transfers at destination • Advise meeting owner about menu options • Prepare documentation for attendees: - Programme / Welcome letter / Badge / Air/Train ticket • Prepare internal documentation for the event: - Agenda with milestones and details of the event / Rooming list - Transfer lists / Contacts • Prepare meeting signage • Alert meeting owner with updated budget if it increases more than 10% • Updated budget to client prior to departure • Ensure compliance to customer policies • Issue invoices to customer as per agreement • Make required payment to suppliers as per ad hoc agreements • Briefing to onsite assistants/freelance staff EVENT • On site management • Ensure approval is received for any extra service required on site • Negotiate cancellations/no shows to minimize costs POST EVENT • Re-negotiate cancellations/no shows to minimize costs • Refund unused flights where possible • Prepare specific report per event (transparency, compliance, expenses, savings…) • Prepare actual Attendee status • Prepare actual budget with final cost reconciliation • Prepare final invoice for client or individuals Location United Kingdom The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Job Description Event Director Division Global Business Travel Job Summary: The Event Director is responsible for all elements of the end to end management of an event, including sourcing, group air, logistics, financial management and delivery. The Event Director will work on delivering seamless and memorable events and work closely with clients to ensure their goals are met. They will manage the process from Meeting Qualification call and initial venue proposal to post project financial reconciliation, respecting customer and American Express Meeting & Events standards, procedures and policies. This is an implant role where day to day tasks and workload is managed directly by the client. This role requires international travel. Client industry This job description relates to Non Pharma client industries – specifically Consulting. Key Strategic Focus: This role is focused on our “Retention Strategy.” All activity contributes to the the key responsibilities of overall client retention in terms of establishing a professional long term relationship, service excellence and account growth Additional Strategic input: This role actively contributes to “Efficiency” and “Business Development Strategy” ensuring all processes followed are robust, that our activity and time management is efficient and that we all give attention to developing and growing our business. Responsibilities • End to End National and/ or International project management • Negotiation (Financial, Contractual etc) with suppliers • Communication with meeting owners • Exhibit leadership skills when managing project team • Operational management of the event database (planning, registration) • Accurate and timely data management • Logistical coordination of the event • Maximising of revenue per event and understanding of overall contribution to revenue and P&L • Budget reconciliation per event • Sound Company product knowledge and ability to cross sell products where possible • Analytical Reasoning – using analysis of today’s meeting data for future event delivery • Onsite Delivery • Financial and Data Reporting per event, per client • Involved in pitching and new business proposals • Supporting creative teams in creative concept and delivering this onsite • Additional duties as requested Qualifications, Skills & Knowledge • Fluent Business English • Additional languages are a benefit to the role • Customer care excellence • Proficiency in Word, Excel and PowerPoint • Proficiency in “Mail Merge” capability in Word and “Pivot tables” in Excel • Proficiency in Access is a benefit to the role • Proficiency in Cvent and/or Lanyon (Starcite) – data entry, eRFP, reporting, budget • GDS: Group and individual reservations (depending on market: Amadeus, Sabre, Galileo) • Minimum of 7 years experience in event management • Flexibility and Ability to adapt • Able to work well in a Team • Used to working under pressure • High level of attention to detail • Willingness to travel (local and internationally), often at short notice The Event Management role contains all or some of the following tasks: SOURCING • Communication with suppliers • Confirm and manage supplier deadlines • Reminders to customer on supplier deadlines • Budget creation and management • Negotiate rates and conditions • Revenue management to ensure per event profitability • Coordinate Inspection trip if needed and assistance if required • Secure meeting owner approval on budget and terms & conditions of suppliers • Collect required data according to customer policies (POs…) • Confirm/Cancel venues to suppliers • Provide feedback to suppliers on cancelled venues • Secure contracts from suppliers to be signed • Renegotiate best rates, contract conditions and payment terms • Sign contracts with suppliers • Issue timely deposit invoices to customer • Make required payment to suppliers to ensure bookings LOGISTICS • Identify opportunities to increase income/revenue: new products, additional services, improved services • Liaise with suppliers • Coordination of all involved services (venues, accommodation, transportation, restaurants, transfers, audio-visuals…) • Attendee management • Direct contact with attendees (if required) • Reminders to meeting owner on cancellation and attrition deadlines • Establish plan for transportation from origin cities to venue • Coordinate transfers at destination • Advise meeting owner about menu options • Prepare documentation for attendees: - Programme / Welcome letter / Badge / Air/Train ticket • Prepare internal documentation for the event: - Agenda with milestones and details of the event / Rooming list - Transfer lists / Contacts • Prepare meeting signage • Alert meeting owner with updated budget if it increases more than 10% • Updated budget to client prior to departure • Ensure compliance to customer policies • Issue invoices to customer as per agreement • Make required payment to suppliers as per ad hoc agreements • Briefing to onsite assistants/freelance staff EVENT • On site management • Ensure approval is received for any extra service required on site • Negotiate cancellations/no shows to minimize costs POST EVENT • Re-negotiate cancellations/no shows to minimize costs • Refund unused flights where possible • Prepare specific report per event (transparency, compliance, expenses, savings…) • Prepare actual Attendee status • Prepare actual budget with final cost reconciliation • Prepare final invoice for client or individuals • Manage supplier and client debriefs Location United Kingdom The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!