Amex GBT

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. ihre Aufgaben Unterstützung der Projektverantwortlichen mit eigenständiger Bearbeitung von Teilbereichen bei der Planung, Organisation und Durchführung von Projekten im Bereich Sportreisen und EventsHandling von Teilnehmer-Management-Tools, inkl. Umsetzung vor OrtReisebegleitungErarbeitung und Pflege von Kundenpräsentationen sowie internen Dokumenten zur QualitätssicherungPflege des Kunden - & Dienstleistungsnetzwerkes unter Nutzung des entsprechenden CRM – SystemsAktive Mitgestaltung/Organisation des Assistenzbereichs sowie der BüroorganisationBegleitung / Koordination der Implementierung neuer Prozesse (technisch & fachlich)Wettbewerbsanalyse und BenchmarkingUnterstützung bei der Erarbeitung von Konzepten Das zeichnet sie aus Erfolgreich abgeschlossene kaufmännische Ausbildung, idealerweise im Bereich Tourismus Entsprechendes Hochschulstudium wünschenswertMindestens 2 -3 Jahre BerufserfahrungSorgfältige, prozessorientierte und effiziente ArbeitsweiseHöchste Serviceorientierung sowie Flexibilität, Qualitätsbewusstsein und hohe TeamfähigkeitProfessionelles, offenes und freundliches AuftretenEngagement und Eigeninitiative für hochwertige/anspruchsvolle Projekte und KonzepteReisebereitschaftSehr gute verhandlungssichere Kenntnisse der englischen SpracheSehr gute Kenntnisse der MS Office Programme Location Frankfurt, Germany The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Building features that empower business travelers to book and manage their itineraries, and travel disruptions. Egencia is the largest Travel Management Company in the world that has built and maintains their own tech stack. We are committed to delivering a higher standard of corporate travel service through innovative technology. Our success is directly attributed to our customers' ability to move their businesses ahead, through their valued relationships with our company and more importantly, with our people. Led by an experienced, visionary management team under American Express Global Business Travel, Egencia has continued to expand its offering of intuitive on-line tools and comprehensive business travel services while maintaining a reputation for great customer service. Position Overview: You will work on a tight-knit team, including software engineers, designers, and product owners to build features that simplify business travel and travel management for people on the go. Responsibilities: You will investigate and research potential software solutions for corporate travel-related featuresYou will code in a variety of languages including Java (and Kotlin), JavaScript (React preferred), HTML and CSSYou will identify, recommend, and build solutions that address business and customer needsYou will craft resilient and highly scalable software solutions within the Egencia platform, optimized for speed and with low memory requirementsYou will contribute to our test automation and overall infrastructure to verify new and existing features function as designed, and to minimize downtimeYou will monitor applications and service performance to ensure quick time to detect and time to resolution of any customer impacting issuesYou will review code and mentor other engineers on standard methodologies and processesYou will collaborate with team members throughout Egencia in maintaining a healthy code base, adopting new tools, and managing efficient CI/CD Pipelines Experience and Qualifications: Bachelor's Degree or higher in Computer Science5+ years’ experience in software development with competencies in OO programming, data structures, algorithms, and software design1 years or more of experience in ReactUnderstanding of full software development lifecycle, including coding standards, code reviews, source control management, build processes, testing and test automation, and DevOpsExperience communicating with customers, technical teams, and other partners to collect requirements, understand software product features, and technical designsExperience developing/consuming RESTful servicesExperience developing/consuming GraphQL servicesExperience implementing A/B testingExperience with git or similar software version control systemStrong problem-solving, analytical and troubleshooting skillsAbility to work with minimal guidance and to communicate technical concepts clearly and effectivelyCurrent ability to work in the US At Egencia, we recognize that our success is dependent on the success of our people. We are made up of the most knowledgeable, passionate, and creative people in our business. We recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. At American Express Global Business Travel, our family of travel brands includes: AmexGBT®, Egencia®, Neo Technology Group®, and Ovation® Location Chicago, Illinois, United States The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. As part of the Global Business Consulting organization, Travel Program Management (TPM) outsource practice line is one of the fastest growing organizations within that group, aiming to provide value by executing strategic and operational travel management on behalf of our customers. The Help Desk Specialist within the TPM outsource practice line will be responsible for providing extensive travel operational and stakeholder management. The Help Desk Specialist is responsible for the day-to-day operation and execution of the Enterprise Client Hotel Program and includes the following activities: What You’ll Do on a Typical Day: Travel Operations and Management Support within the Enterprise Client Hotel Program. Handle Hotel and Travel Management Company (TMC) program escalations and inquiries across the end-to-end hotel program, e.g. (Issues, rates, rate loading, escalations, questions, payment remittance, etc.) Drive the client’s hotel program, including change management, program education on rate content, and communications on hotel related activities to the relevant stakeholders in the organization.  Support travel program onboarding and training activities related to new employees and new program hotels. Supports the implementation of any new travel tools and processes around TMC, traveler and hotel operations (booking access, rate loading, content issues).    Handle the direct relationship, administer configuration, and understand user navigational experiences. Provide site messaging recommendations based on program needs. Communicate product upgrades, functionality enhancements and issues. Share best practices on validated online usage strategies, communications, and benchmark metrics. Provide an ongoing online educational support to travelers by communicating recommendations. Communications: Coordinate and support communications, progress, and standard methodologies in implementing tactical and operational Enterprise Client Hotel activities. Continuously provide updates for client’s online and travel intranet sites driving online self-service support adoption. Provide ongoing updates on reported issues to ensure understanding and timely completion. Research, resolve and escalate online portal, hotel and traveler/TMC issues. Collaborate with clients and all Enterprise Hotel Client teams. Generate creative ideas to ensure product is used effectively. Capture and share standard methodologies across clients and segments. Use analytical and creative approach to condense large amounts of information into a clear, concise, effective format. Drive results by operating with a sense of urgency, employing effective time management to deliver results within deadlines. What We’re Looking For: Min 5+ years’ experience in business travel or hotel industry. In depth knowledge of complex cross functional Government sector environment is a plus. Must be a US citizen. A Customer focused creatively thinking problem solver, who delivers positive results and resolves issues with creative win-win solutions. Experience understanding of travel data and overall travel related processes with the ability to analyze spend and trends. Excellent technical skills using travel-related technology (online booking and reporting tools). Strong analytical skills, dedication to quality, adaptability, change management, self-motivation and partnership skills required. Strong communication skills, both written and verbal. Demonstrates personal excellence by showing personal determination and resilience and is optimistic in changing circumstances. Must be able to demonstrate measurable results. Highly organized, detail oriented and ensures high standards of quality and accuracy in all communication with clients. Proficient in Excel, Word, PowerPoint, and Microsoft Outlook. Additional analytical tools a plus. Ability to prioritize multiple priorities with superior time management skills. Experience in investigation and resolution skills with attention to detail and problem solving, understanding an issue from several viewpoints. Supports Help Desk Leader and less experienced colleagues. Location United States The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, this role may be eligible for an annual Performance Based Incentive, which rewards participants based on company performance, one of our metric-driven Sales Incentive Plans (certain direct sales roles only), or one of our Client Management Incentive Award (CMIA) programs. An eligible employee can only participate in one of these plans during an eligible period. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. As part of the Global Business Consulting organization, Travel Program Management (TPM) outsource practice line is one of the fastest growing organizations within that group, aiming to provide value by executing strategic and operational travel management on behalf of our customers. This position of a Travel Program Specialist (TPS) within the TPM outsource practice line will be responsible for providing extensive travel operational and stakeholder management. The Help Desk Leader is responsible for the day-to-day operation and execution of the Enterprise Client Hotel Helpdesk and includes the following activities: KEY STRATEGIC FOCUS: This role is focused on Global Business Consulting’s (GBC) “Operational Strategy” which encompasses, our enterprise hotel consulting journey, for a large Enterprise consulting customer delivering outstanding consultative support service excellence to our consulting customers while achieving operational efficiencies. This role actively contributes to “Efficiency” and “Business Development Strategy” ensuring all processes followed are robust, that our activity and time management is efficient and that we all give attention to developing and growing our enterprise hotel network. WHAT YOU’LL DO: Investigate escalated issues and provide a quality response and resolution to the Client. Ensures team members (Helpdesk Specialists) are trained on the Enterprise Hotel Program Standard Operating Procedures (SOP), policies, performance reviews, client specifics, strategies, values, and administration. Ensures Helpdesk Specialists are maintaining compliance through monitoring and measurement. Evaluates staffing models to ensure appropriate staffing levels are in place. Leads and develops team members by providing feedback on performance expectations and assisting with development plans. Conducts one-on-one meetings on a regular basis to provide a consistent environment for collaboration and coaching. Encourage the sharing of industry trends, ideas, special educational opportunities and best practices. Leads weekly team meetings with team members to discuss volume, productivity, customer deliverables, process, and service levels. Lead Help Desk Specialists regarding daily inquiries and escalations. Serves as a mentor in the areas of forecasting, costing and budgeting, and reviews team members' program budgets. On-boards and trains new Help Desk Specialists. Act as subject matter expert (SME) to ensure consistency and training for all, using best practice approach, experience and knowledge. RELATIONSHIP MANAGEMENT: Participates in client meetings and presentations to explain operational help desk processes, reviews contractual statistics, workload, and resolves challenges. Resolves customer inquiries which have been escalated and leads team members to research and resolve customer inquiries. Represents the help desk in functional meetings to drive efficiency, optimization and standardization of processes across the business. Resolves problems and removes obstacles through interaction with other functional departments. Escalates obstacles while presenting solutions to the Sr. Program Manager. Communicates, leads and assists with costing, proposals, letters of agreement, and deliverables on renewal business for the account. Represents the Hotel Program Help Desk during all program meetings both internal and external. Develops strategic partnerships with multiple contacts within client and supplier organizations. Maintains proactive, positive, open line of communication with client to ensure understanding of expectations and client satisfaction. PROCESS MANAGEMENT: Identifies, develops, and ensures implementation of standard practices and process improvements. Strategizes with Sr. Program Manager to analyze, forecast, implement and manage financial and operational measures to track results and ensure operational profitability. Holds self and others accountable for business results. Ensures that customer satisfaction via client survey and benchmarks results are analyzed and communicated and are used to develop team members to continuously improve client satisfaction. Develops service recovery plans, ensures the plans are implemented, and improvement goals are achieved or exceeded. Outlines strategy and communication plan for the program Help Desk. Evaluates impact of events and reassesses objectives and outcomes; plans for continuous improvement. Manages special projects as assigned by the Sr. Program and provides backup support for the Help Desk team. WHAT SKILLS YOU’LL NEED TO BE SUCCESSFUL: Minimum of 5 years’ experience in leadership of travel industry customer support teams or equivalent. Must be a US citizen. In depth knowledge of complex cross functional Government sector environment is a plus. Proven servant people leadership skills and impact of high performing teams. Strong ability to interact with client and key contacts daily. Understanding of and ability to effect creative out of the box win/win solutions. Prior successful experience in developing and maintaining key client and supplier relationships. Prior experience in effectively handling multiple projects/initiatives. Strong knowledge working with business financials, contracts and service levels. Location United States The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, this role may be eligible for an annual Performance Based Incentive, which rewards participants based on company performance, one of our metric-driven Sales Incentive Plans (certain direct sales roles only), or one of our Client Management Incentive Award (CMIA) programs. An eligible employee can only participate in one of these plans during an eligible period. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. American Express Global Business Travel is dedicated to providing expert travel management service and industry-leading technology for clients to realize the greatest value from their investment in travel. American Express Global Business Travel delivers consulting expertise, strategic sourcing, supplier negotiation support and traveler service available around the world, around the clock resulting in increased cost savings, spend control, and outstanding customer service. We’re leading our clients to a thoughtful return-to-travel by introducing new products, services, and strategies that will redefine the travel industry and bring greater value to our business customers. Their success expands our success, so we put heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we build and maintain alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes. If you have exceptional experience in new business development and seek the opportunity to generate new business within a regional territory, build influential relationships with partners and prospects, and develop a web of influence at senior levels, all while achieving true work/life balance; navigate your great at American Express Global Business Travel. With over 150 years of innovation behind us, our future could not look more promising as business travel returns around the world. The Manager of Business Development (MBD) will be responsible for the generation of new sales acquisition of SME businesses. This is an individual contributor role. The successful candidate must have knowledge in technology tools and a keen ability to deliver client specific solutions. Responsible for delivering integrated, customized travel management to help corporations manage and maximize their travel investment. The Manager of Business Development is responsible for building and maintaining relationships with key internal collaborators, partners, along with building and developing senior-level client contacts. The key role objective is to grow and increase revenue through a combination of skills. What You’ll Do: Drive new sales from prospective clients within a given territory and spend segment.Achieve new monthly sales, transaction and Key Performance Indicator targets.Maintain accurate records, such as daily activity and pipeline progress.Develop deep knowledge of and sell core GBT products and solutions by creating and delivering compelling and relevant presentations, demonstrating the value of partnering with GBT LLC, and highlighting key pillars of the value proposition aligned to the prospects goals.Razor-sharp focus on prospecting, presenting, contracting, and ensuring implementation of accounts, and managing new signings through the first 13months of activation.Documents and communicates the Return On Investment (ROI) of proposed solutions, identifying unanticipated positive outcomes or benefit.Gains a commitment from the prospect to move forward by asking for the business and successfully handling objections.Overcomes objections and resistance to proposed solutions with key prospect decision makers and mobilizes them to actionUses innovative and compelling rationale to overcome complex prospect barriers, enabling mutually-beneficial outcomes.Sell with integrity and appropriately track prospect data to ensure a coordinated and consistent client experience, in alignment with compliance andinternal partner business requirements. What We’re Looking For: History of exceeding sales targets in a SaaS and/or Travel consultative environment.Advanced proficiency with pipeline management, with a CRM experience, preferably SalesforceActively prospects to build a pipeline of opportunities, prioritizing by potential value, sales cycle length, and win probability.Exhibits professional and technical knowledge by attending industry events, reviewing professional publications, establishing personal networks, and participating in professional societies.Results focused, with Influence & persuasion.Demonstrates a competitive, positive, driven attitude, quickly adapts to different situations, and recovers from setbacks.Proactively focuses on results, outcomes, and achievements, persistently overcoming obstacles as they ariseUses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services.Tenaciously networks to establish, maintain, and expand business relationships and referral sources, including cold contacts.Effectively identifies client needs to configure solutions that address client requirements and deliver value.Positions products and services to meet specific prospect needs and solicits feedback about the value of proposed solutions.Understands at a tactical level market/ industry key competitors, challenges, terminology, technology, trends, and regulations.This position is remote and will support the territory covering the assigned territory.The Candidate must reside in the territory that is supported. #GBTJobs Location Texas, United States The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible for either our Annual Incentive Award plan, which rewards participants based on company and individual performance, or eligible for one of our metric-driven Sales Incentive Plans (certain sales roles only). An eligible employee can only participate in one of these plans during an eligible period. This role is also eligible for awards under the company Equity Incentive Plan, which is designed to align participants' interests with those of shareholders. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. The Client Account Manager is a key role aimed to maintain and develop the client/stakeholder relationship. This role works closely with the operational leads to ensure the operational delivery is aligned with forecasts and client expectations, ensuring SLA's are met, adequate training in place, running quarterly business reviews and responsible for communicating between the client and operations on a regular basis. This role reports into the Account Management Team Leader and acts as single point of contact for selected customers. What you'll be doing: Shareholder activities Maximize revenues for the assigned portfolio with clear ownership of account P&L managementControls and drives preferred supplier strategiesWork together with Global and Regional Account Managers where applicable Customer activities Responsible for driving customer retention and expansionGenerates regular customer account reviews where requiredMonitors the overall profitability of client and conduct health checksTakes responsibility for ensuring practices are relevant in terms of business management and for complaint management. Integrates all relevant topics into the overall customer strategyExhibits outstanding negotiation skills in terms of contract, rates and client managementHas extensive and in-depth knowledge of customer portfolio as well as the individual agreements, expectations, SLAs, policies, compliance regulations and KPI´sHas extensive product knowledge and ability to promote activity from Meetings Express, Group Air, Production, Travel to incentivesMaintain high CSAT ratings alongside Operations – takes responsibility for meeting and exceeding customer expectations in the context of general and specific commitments (statements of work) with the respective customers, and handles any potential issues in an appropriate manner.Create and maintain stakeholder engagement programmeAchieves sales target for the assigned group of customersKeeps a strong focus on deepening customer relationship and to build and create long lasting multi-level relationshipsResponsible for marketing & communication within client accountsManage and update CRM systemGeneration of prospect stakeholder meetings, presentations and proposals Employee activities Completes required training within the assigned timeframe and has commitment to ongoing trainingAchieve personal and departmental goalsFoster team workAbility to work in a collaborative manner with the wider GBT Business What we need from you: Minimum of 5 years experience in the industry Demonstrable experience in a similar role in event / travel industryStrong negotiation skillsStrong commitment to developing and delivering customer focused serviceExcellent communication and presentation skills in Business English, persuasive skills, decisiveness Ability to support change processes in his area of responsibility: personal willingness to embrace change in a dynamic working environment Ability to analyze problems (individual and team-level performance), and to effectively resolve these problems (problem-solving skills) Good personal organization and time management skills, capacity for continuous self-reflection Willingness to travel, e.g. customer visits, onsitesAdditional duties as requested Location Sweden The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. The Experience Studio Account Manager for American Express Meetings & Events is responsible for the successful client management of our top existing The Experience Studio clients including operational success, retention, renewal, and portfolio expansion. The Experience Studio Account Manager will utilize strong collaborative and relationship building skills to leverage American Express Meetings & Events internal resources to maintain profitable business margins, as well as to retain and grow clients.This role will also interface effectively with the leadership and operational teams to manage client satisfaction including but not limited to attending operational meetings, being present onsite at events and uncovering areas in which we can focus on process improvements centered around the creation and deployment of an overall client retention and growth strategy. What You’ll Do on a Typical Day: Responsible for client retention, contract management, revenue growth, profitability, expansion, and overall account/event performance. Partner with event operational teams, business travel, corporate card, and other partners to ensure synergies and cross collaboration amongst shared accounts.Lead RFP renewals and individual program resigning in collaboration with operations and sales leadership and in accordance with overall pricing and servicing strategies. Operate in a team-oriented environment with a strong sense of responsibility toward team members and engagement Provides meeting industry and product guidance targeted at client experience and operational improvements. Participates in client meetings, presentations, and business reviews. Participates in management meetings to ensure standardization of processes. Works alongside the operations team to ensure operational success throughout planning and if required, onsite support. Resolves problems and removes obstacles through interaction with other functional departments and escalates obstacles to Leader as needed. Develops strategic partnerships with multiple contacts within client and supplier organizations. Maintains proactive, positive, open line of communication with client to ensure understanding of expectations and client satisfaction. Identify, manage, and drive new revenue and repeat incumbent revenue opportunities through the selling lifecycle. Assess client-specific needs and develop a client-specific value proposition and pricing. Present a customized value proposition to client executive-level staff and to multiple stakeholders. Align with operational and sales leadership on proposed value proposition for servicing and profitability. Develop strategies to drive account growth through new business opportunities. Manage internal processes around pricing and contracting approvals. Partner across American Express Business Travel & Card client managers to drive new sales opportunities through existing relationships. Manage client relationship data into CRM systems. What We’re Looking For: Bachelor's degree with 5-7 years of business development experience specifically associated with high caliber event production. Minimum of 6 years client management experience Consultative communication skills, including presentation, sales and negotiation in a commercial environment. Operational experience or understanding of operational processes as they relate to a client meeting or event. Ability to grow internal and external relationships by providing insight and advice to enhance meetings and event solutions value and profitability. Proven ability to drive results through trusted relationships bringing positive results for both the client and the business overall. Proven ability to promote change and efficiencies within an organization. Strong knowledge of business financials, contracts, and service levels. Demonstrated ability to think conceptually, using strong analytical skills. Excellent interpersonal and communications skills and experience at managing client expectations. Demonstrated superior organizational abilities. Ability to lead, influence, and motivate others - indirect reports, internal and external. Prior experience in effectively handling multiple projects/demands. Outstanding project management, presentation, and negotiating skills. Ability to travel by airplane, boat, rail and/or car. CMP and/or SMMC designation a plus. Location New South Wales, Australia The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Für unser junges, sportbegeistertes Team suchen wir Dich zur tatkräftigen Unterstützung bei unseren spannenden Projekten im (inter-)nationalen Umfeld. Als offizieller Partner des deutschen Rekordmeisters übernimmt FC Bayern Tours die Planung, Organisation und Abwicklung des Reiseaufkommens des FC Bayern München sowie für dessen Gäste, Sponsoren, Pressevertreter und Fans. Ergänzt wird das Angebot durch die Abwicklung von Geschäftsreiseaufkommen als FuII- Service-Reiseagentur sowie die kreative Konzipierung von Veranstaltungen und Events. DEINE AUFGABEN Ganzheitliche Leitung von (internationalen) Projekten im Bereich Sport- und Gruppenreisen - Projekt NFL -von der Angebotserstellung, Planung, Vorbereitung und Durchführung bis hin zur Nachbereitung Führung und Koordination von Projektteams, inklusive Coaching der (Junior-)Projektleiter in Abstimmung mit der Team-/BüroleitungProjektbezogene Budgetplanung und KalkulationOrganisation und Koordination aller im Projekt involvierten Leistungsträger und Gewerke, inklusive VertragsverhandlungenAusbau und Pflege der Kunden- & Dienstleisterbeziehungen mit strategischen AnsprechpartnernOptimierung von internen Arbeitsprozessen und Abläufen mit externen Partnern/Dienstleistern sowie allgemeines Qualitätsmanagement DAS ZEICHNET DICH AUS Mindestens 5 Jahre Berufserfahrung im Projekt-, Reise- oder EventmanagementErste Erfahrungen/Berührungspunkte mit touristischen Abläufen von VorteilGrundverständnis für betriebswirtschaftliche Prozesse und AbläufeSicherer Umgang mit Microsoft Office, Softwarelösungen bzw. Event-/Teilnehmer-Management-ToolsVertragssicheres Deutsch & EnglischHohes Maß an Eigen- & Projektverantwortung; strukturierter und lösungsorientierter ArbeitsstilProfessionelle Einstellung und ausgeprägter DienstleistungsgedankeHöchste Qualitätsansprüche & gutes ZeitmanagementKommunikationsstärke und sicheres Auftreten im Umgang mit KundenHohes Maß an Flexibilität, Belastbarkeit und Reisebereitschaft DAS BIETEN WIR DIR Ein attraktives Arbeitsumfeld an der Geschäftsstelle des FC Bayern München.Spannende und komplexe Reise-Projekte im internationalen Sportbusiness.Die Möglichkeit, eigene Ideen und Erfahrungen einzubringen und bei der konstanten Weiterentwicklung der Projekte umzusetzen.Ein großartiges, junges Team mit Spaß an der Arbeit und dem Anspruch, sich stetig zu verbessern.Ein kollegiales und loyales Arbeitsklima.Zahlreiche Unternehmensleistungen. Werde Teil unserer Erfolgsgeschichte und bewirb Dich bei uns. Wir freuen uns auf Dich! #LI-JB2 Location München, Germany The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. This is an essential role in the AmexGBT Contact Centres, that provides key assistance in the day-to-day operations. They serve as the main point of contact for the centre management team in regard to staff planning, and initiation of real time game plans. You will also work with the scheduling analysts across the global network to coordinate activities of the front-line associates and ensure SLAs for all queues are consistently achieved. What You’ll Do on a Typical Day :- Plan for impact of response to key drivers such as weather events, strike actions and unforeseen external events.Lead daily meetings providing expert advice to the operational areas regarding resource and workload issues, discuss departmental performance with all key stakeholders and make recommendations for any changes to plans.Analyse trends in key performance areas and highlight concerns and underlying cause to the operation.Use capacity plans to regularly review short term shift coverage and shrinkages.Compile reports and analysis on short term inbound performance to present to customer service managers, that are used as tools to highlight performance issues.Management of the implementing emergency procedures when required, changing skill groups and call routing to maximise performance.Track and analyse work arrival and patterns and ensure the workforce is optimized to achieve service level goals.Communicate informed conclusions and recommendations to Manager and Sr Analysts that are tailored to the needs and requirements of the audience.Maintain accurate employee records (hire date, skills, termination, etc.) and perform updates in coordination with training and human resources and technology teams. What We’re Looking For: Experience working with data in a contact centre environment.Experience working in an environment focused on continuous improvement.Intermediate Microsoft Office skills (Excel, Word, PowerPoint)Solid understanding of telephony, routing, skilling systems and methodologies preferred.Experience using a workforce management system.Experience with case management software (preferably salesforce.com)Experience working in a multinational and / or virtual office environment preferred.Experience using automated call distribution & call management software preferred.Inquisitive self-starter who can turn vision into results.Demonstrated aptitude for business problem identification, pattern recognition, data collection and preparation, and independent problem solving.Strong attention to detail combined with high-level vision.Positive attitude and flexibility when faced with fast-paced, complex challenges. Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Our Team Amex GBT Ovation is a very specialized, bespoke travel solution and we are looking for a highly skilled travel sales person to join our US based team. We are a relationship driven sales organization, that requires not just the right sales skills, but also the right cultural fit. The ideal candidate will have a travel sales background working with financial services, law firms and other high-touch professional services. The Manager of Business Development (MBD) will be responsible for the generation of new sales acquisition of SME businesses. This is an individual contributor role. The successful candidate must have knowledge in technology tools and a keen ability to deliver client specific solutions. Responsible for delivering integrated, customized travel management to help high touch companies and firms manage and improve their travel investment. The Manager of Business Development is responsible for building and maintaining relationships with key internal stakeholders, partners, along with building and developing senior-level client contacts. What You’ll Do: Drive new sales from prospective clients within a given territory and spend segment. Travel required at least 50% of the manager’s time to build and maintain relationships with new clients in addition to conducting regional prospect searches.Achieve new monthly sales, transaction and Key Performance Indicator targets.Maintain accurate records, such as daily activity and pipeline progress.Develop deep knowledge of and sell Amex GBT Ovation by delivering compelling and relevant presentations, demonstrating the value of partnering with Amex GBT Ovation, and highlighting key pillars of the value proposition aligned to the prospect’s goals.Razor-sharp focus on prospecting, presenting, contracting, and ensuring implementation of accounts, and managing new signings through the first 13 months of activation.Documents and communicates the Return On Investment (ROI) of proposed solutions, identifying unanticipated positive outcomes or benefit.Gains a commitment from the prospect to move forward by asking for the business and successfully managing objections.Overcomes objections and resistance to proposed solutions with key prospect decision makers and mobilizes them to actionUtilizes innovative and compelling rationale to overcome complex prospect barriers, enabling mutually-beneficial outcomes.Sell with integrity and appropriately track prospect data to ensure a coordinated and consistent client experience, in alignment with compliance and internal partner business requirements. What We’re Looking For: Aggressive prospecting and documentationExecutive Presence and exceptional relationship management and consultative sales to C-Level executivesAbility to conduct deep Discovery with CFOs, Procurement Leaders & Corporate Travel Managers to provide customized solutions, proposals, presentations, and technology demos that articulate how Amex GBT Ovation can meet the prospect’s long-term travel management needs.Understanding a P & L, financial acumen in order to articulate cost of program benefitsActive development and management of pipeline to achieve goals and targets, and the ability to articulate needs and solutions to internal partners and leaders to grow your business.A strong understanding of the travel management landscape and deep knowledge and delivery of the power of the Amex GBT Ovation value proposition. What You’ll Need: Advanced proficiency with pipeline management, with a CRM experience, preferably SalesforceActively prospects to build a pipeline of opportunities, prioritizing by potential value, sales cycle length, and win probability.Exhibits professional and technical knowledge by attending industry events, reviewing professional publications, establishing personal networks, and participating in professional societies.Results focused, with Influence & persuasion.Demonstrates a competitive, positive, driven attitude, quickly adapts to different situations, and recovers from setbacks.Proactively focuses on results, outcomes, and achievements, persistently overcoming obstacles as they ariseUses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services.Tenaciously networks to establish, maintain, and expand business relationships and referral sources, including cold contacts.Effectively identifies client needs to configure solutions that address client requirements and deliver value.Positions products and services to meet specific prospect needs and solicits feedback about the value of proposed solutions.Understands at a tactical level market/ industry key competitors, challenges, terminology, technology, trends, and regulations.This position is remote and will support the western US territory. The Candidate must reside in the territory that is supported. Location California, United States The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible for either our Annual Incentive Award plan, which rewards participants based on company and individual performance, or eligible for one of our metric-driven Sales Incentive Plans (certain sales roles only). An eligible employee can only participate in one of these plans during an eligible period. This role is also eligible for awards under the company Equity Incentive Plan, which is designed to align participants' interests with those of shareholders. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. The Meeting Planner is responsible for all elements of the end to end management of an event, including sourcing, group air, logistics, financial management and delivery. He/She will manage the process from Meeting Qualification call and initial venue proposal to post project financial reconciliation, respecting customer and American Express Meeting & Events standards, procedures and policies. What You’ll Do on a Typical Day : End to End National and/ or International project managementNegotiation (Financial, Contractual etc)with suppliersCommunication with meeting ownersOperational management of the event database (planning, registration)Accurate and timely data managementLogistical coordinationImproving of revenue per event and understanding of overall contribution to revenue and P&LBudget reconciliation per eventSound Company product knowledge and ability to cross sell products where possibleAnalytical Reasoning – using analysis of today’s meeting data for future event deliveryOnsite assistance (if required, not mandatory)Financial and Data Reporting per event, per clientAdditional duties as requested SOURCING Understand and meet Client Service Level Agreements (SLA if applicable)Qualifying call with meeting owner to resolve requirements of the eventIdentify appropriate venues according to client/event needs and launch of Request for ProposalCreation of Client Event ProposalIdentify appropriate transportation to venue (air, train…)Follow preferred suppliers programAdvise the client about the most suitable options to meet event objectivesInform about rejected venues (quality, availability…)Communication with suppliersConfirm and lead supplier deadlinesReminders to customer on supplier deadlinesBudget creation and managementNegotiate rates and conditionsRevenue management to ensure per event profitabilityCoordinate Inspection trip if needed and assistance if requiredSecure meeting owner approval on budget and terms & conditions of suppliersCollect required data according to customer policies (POs…)Confirm/Cancel venues to suppliersProvide feedback to suppliers on cancelled venuesSecure contracts from suppliers to be signedRenegotiate best rates, contract conditions and payment termsSign contracts with suppliersIssue timely deposit invoices to customerMake required payment to suppliers to ensure bookings LOGISTICS Find opportunities to increase income/revenue: new products, additional services, improved servicesLiaise with suppliersCoordination of all involved services (venues, accommodation, transportation, restaurants, transfers, audio-visuals…)Attendee managementDirect contact with attendees (if required)Reminders to meeting owner on cancellation and attrition deadlinesEstablish plan for transportation from origin cities to venueCoordinate transfers at destinationAdvise meeting owner about menu optionsPrepare documentation for attendees: - Programme / Welcome letter / Badge / Air/Train ticketPrepare internal documentation for the event: - Agenda with turning points and details of the event / Rooming list / Transfer lists / ContactsAlert meeting owner with updated budget if it increasesUpdated budget to client prior to departureEnsure compliance to customer policiesIssue invoices to customer as per agreementMake required payment to suppliers as per ad hoc agreementsBriefing to onsite assistants/freelance staff EVENT Ensure approval is received for any extra service required on siteNegotiate cancellations/no shows to minimize costs POST EVENT Re-negotiate cancellations/no shows to minimize costsRefund unused flights where possiblePrepare specific report per event (clarity, compliance, expenses, savings…)Prepare actual Attendee status Prepare actual budget with final cost reconciliationPrepare final invoice for client or individuals Location Warszawa, Poland The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. As a Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT! We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application. What You’ll Do on a Typical Day Advise and arrange travel for corporate business customers (both individuals and groups) Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements Use positive telephone service techniques and act on special customer requests Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We’re Looking For Passion for excellence in client service, including proactive anticipation of needs Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo) Professional communication (written and verbal) Attention to detail Act with integrity, and look after personal traveler information Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) Resolving customer issues quickly and independently / with supplier Teamwork and openness to feedback Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends. Location Warszawa, Poland The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Sourcing Manager with Amex GBT are passionate about the hospitality industry and excel in sourcing the perfect property and planning stellar events for clients. They are resilient, flexible, and adaptable to succeed in a fast-paced, evolving environment. As a Sourcing Manager, you dream big and collaborate to ensure you produce top results. Our Sourcing Manager are encouraging a culture of open feedback, engagement, and accountability. They have a problem-solving mind that can handle any unexpected twist. Sourcing Managers have dedication to protecting people, including fellow colleagues, clients, communities, and the planet. They are driven by curiosity, passion, optimism and believe that everybody can grow. They also transform ideas into unforgettable experiences and visions into reality. What You Will Do: Cultivate a strong working relationship with the client by effectively communicating details of the program, anticipating client’s needs, and providing an elevated level of customer service.Negotiate and contract between 96- 125 programs domestically on an annual basis, however, the scope of this position is dependent upon assigned account/programs and may vary from client-to-client. Meet with clients to discuss the vision of their event and hotel/venue wish list.Expertly RFP the perfect properties for your client.Proficient in negotiations to obtain the absolute best deal for the client.Remain the point person for the hotel and client throughout the contracting process, ensuring the contract is completed with a cherry on top.Possess organizational skills to orchestrate logistics with finesse and have an interest in keeping every detail under control.Skilled at establishing relationships. Cultivate positive relationships with clients, suppliers, and teammates, creating a network of invaluable connections.Creative, proactively anticipate changes, and build innovative solutions.Coordinate and attend global site inspections when needed.Act as the executive producer of all event specifics and requirements.Develop and handle budgets by auditing all program related billing for accuracy, tracking, and reporting expenses to clients and communicating changes on a consistent basis.Post event reconciliation and evaluation is the final mission on each program. What We’re Looking For: Venue sourcing & meeting planning experience over the last 3-5 years.Vast experience with Cvent and are not afraid of technology!RFP and Budget Management Experience.Incredible communication skills to articulate vision, encourage, and empower.Highly motivated at meeting timeline expectations.Self-starter, love to laugh, and manage the journey.Problem-solving mind that can handle any unexpected twist.Proficient in Microsoft Office Suite.Possess organizational superpowers.Travel is your passion and you are excited to head to destinations worldwide (minimal).4-year college degree or equivalent experience.Passion for providing unparalleled levels of hospitality and consultative service.Passion for creating presentations.CMP preferred, but not expected. As a Sourcing Manager at Amex GBT, you will be the mastermind behind some of our most talked-about events, gaining recognition for your outstanding contract negotiating and meeting planning skills. You will be provided with a stage for your talents with the opportunity to make a difference and feel valued at work. If you are passionate about our mission and believe you’d be an extraordinary addition to our team, we encourage you to apply. You may be exactly the talent we are looking for! Location United States The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Role: Manager, event experience Team: Experiential events team / Global communications and public affairs group Location: UK / virtual Hiring leader: Global events experience manager WHO WE’RE LOOKING FOR: An experienced event strategist who takes their work seriously but not themselves. As part of the global communications and public affairs team, this individual would play a key role in developing and telling our story through external events and activations. This person must be a detail oriented, creative thinker with a passion for executing exceptional in person experiences. WHAT YOU WOULD DO: Collaborate with the global experiential events team to strategically plan, execute and manage trade shows and events in support of business goals and objectives.Maintain oversight of execution and event budget.Work in partnership with the regional communications lead and appropriate stakeholders to ensure content deliverables are incorporated in the overall event presence. Content includes but is not limited to keynote presentations, panels, breakout sessions and client speaking opportunities.Develop and manage project timelines in collaboration with cross-functional departments to meet event deadlines and objectives.Source venues, vendors for catering, décor, technology for registration and/or virtual platforms, audio-visual elements, transportation and entertainment in support of meetings and activations.Co-manage the global activation calendar on behalf of the event experience program.Work collaboratively to manage a core partner team of meeting planners to ensure events are efficiently activated.Own event communications and updates to executive stakeholders. WHAT WE WOULD IDEALLY LIKE YOU TO HAVE: Strong practical and technical knowledge of large-scale, multifaceted event management.An ability to engage with internal and external executive stakeholders.Experience managing vendor relationships and negotiations.A successful track record of executing large scale events, tradeshows and external engagements in support of global business priorities and messaging.Proven success in dynamic project management, including project planning and execution.Strong organizational skills and demonstrated ability to meet tight deadlines in an environment of competing priorities.A desire to be part of a small, high-performing global team.Time zone agnostic. Experienced in and understands the complexities of engaging with colleagues in a global, matrixed organization.A resilient self-starter who thrives in an environment of ambiguity and flexibility. Develop and maintain knowledge of technology and/or software solutions. American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 14,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care. We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes. We are committed to ensuring that our global workforce experiences a culture of belonging that leverages the diverse backgrounds and unique perspectives of our colleagues, clients, partners and communities, to foster a high performing multicultural and inclusive organization. We believe that a culture where everyone feels engaged, has a voice, and is empowered to achieve their full potential, is core to our purpose and success. Get ready to take your career to new heights. For more information about American Express GBT, please refer to our website: https://www.amexglobalbusinesstravel.com/about-us/ AmexGBT is committed to equal employment. All qualified candidates will receive consideration for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, family or parental status, gender identity, former military, persons with disabilities or any other characteristic protected by government laws and regulations. As a valued American Express Global Business Travel candidate, please take a moment to join us on LinkedIn and provide a review on Glassdoor. Location United Kingdom The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Job Mission: The Senior Travel Consultant delivers exceptional customer service and offers expert and knowledgeable travel advice. The Travel Consultant meets and exceeds Service Level Agreements, using the in-house booking tools and represents Egencia as an ambassador of service excellence Travel Consultant Role at Egencia Scope and Expectations Customer Focus: Customer-obsessed and has a passion for excellence in customer service with attention to detail. Goes the “extra mile” to deliver results. Effective Communication: Written & spoken communications, listening and influencing. Relationship building: Build effective relationships with Egencia clients through positive communication. Be actively involved in achieving team objectives. Managing complexity: Can work effectively in a complex, diverse, fast-paced environment. Ability to multi-task and act with a sense of urgency. Problem solving: Ability to work autonomously and independently, combined with creative problemsolving skills. Role model: Positively contribute to the team environment. Capable of maintaining and building a favorable company image when dealing with external suppliers. Pursuit of learning and self development. Interpersonal Skills Ability to operate in a multi-channel environment and be accountable to key performance indicators of success, such as customer satisfaction (CSAT) and key productivity metrics (for example call adherence and call service metrics). Manage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms. Arrange domestic and international business travel for air, road, rail, and accommodation, utilizing the assigned tools. Identify opportunities to achieve ‘best value’ from the clients spend, through: Sourcing the most appropriate travel solution Applying ‘smart’ air fare ticketing principles such as split or combination ticketing Proactively selling additional service for our travelers (e.g., Hotel and Car/Car Service) Verify rates for best fares, corporate and preferred discounts, and appropriate documentation. Possess a clear understanding of Egencia’s preferred supplier policy, using judgment and selling skills to promote suppliers wherever possible. Take an active part in all customer development strategies, ability to assist and coach customers on the online booking control. Continuously strives to provide clients with a positive experience utilizing analytical & strategic skill for a first call resolution. Understand the importance of quality and accountability. Identify and communicate process improvement opportunities including system, process, and training gaps. Location United Kingdom The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Über Uns American Express Global Business Travel ist die größte Travel Management Company weltweit. Für unsere Abteilung Meetings & Events Deutschland suchen wir zum nächstmöglichen Zeitpunkt einen erfahrenen   SENIOR PROJECT MANAGER (M/W/D) als Bereicherung unseres agilen Event Teams für die Umsetzung verschiedener Event Formate, von Tagungen und Meetings bis hin zu Teambuildings, Kunden-Events und Incentive-Reisen, national und international. Du kennst dich mit MEETING MANAGEMENT aus? Dann bist Du bei uns genau richtig. Egal, ob Du eher einen Event - Hintergrund oder Deine Erfahrung im Reisebüro, bei einer Messegesellschaft, einem Dienstleister oder in einem Hotel gemacht hast - wir suchen einen Profi wie Dich. DEINE AUFGABEN  Verantwortung für die eigenständige End2End Organisation von Events. Von der Beratung über Angebot, Vertragsmanagement, bis zur Umsetzung und der Endabrechnung Erbringen von herausragendem Service, einschließlich Recherche, kreativer Veranstaltungsvorschläge, Budgetplanung- und Kontrolle Verhandlung mit Lieferanten, Koordination und Controlling von Schnittstellen Verwaltung aller Projektdaten mit Hilfe eines Meeting Management Tools (z.B. Cvent) Bei uns steht die Leidenschaft für den Job im Vordergrund. DAS ERWARTET DICH BEI UNS - IN VOLLZEIT UND UNBEFRISTET ein spannendes Umfeld eines weltweit führenden Unternehmens und die Arbeit für attraktive und internationale TOP Marken ein großartiges Team, flache Hierarchien und ein super Arbeitsklima, geprägt durch Kollegialität und Loyalität den Freiraum, eigene Ideen und Erfahrungen einzubringen und umzusetzen Einen offenen und regelmäßigen Austausch mit deiner Führungskraft, die bei uns eher als „Mentor“ fungiert und die persönliche Weiterentwicklung der Mitarbeiter immer im Blick hat Eigenverantwortung & Weiterbildungsmöglichkeiten Zahlreiche Unternehmensleistungen, wie zum Beispiel Home-Office, Vermögenswirksame Leistungen, Rentensparplan, 30 Tage Urlaub im Jahr, etc. legendäre Partys, wenn Meilensteine erreicht oder neue Erfolge zu feiern sind sowie die Teilnahme an internationale Firmenveranstaltungen Hybirdes arbeiten im Homeoffice und im Büro in München.   WAS WIR UNS WÜNSCHEN Mindestens 6 Jahre Berufserfahrung Humor in allen Lebens-(Projekt-)lagen selbstsicheres Auftreten und Verhandlungsgeschick Belastbarkeit und gute Nerven Betriebswirtschaftliches Verständnis und gutes Zeitmanagement Begabung zum Arbeiten mit modernen Softwarelösungen incl. Event Management Tools Professionalität im Umgang mit allen MS Office Lösungen Pro-aktives Handeln und vorausschauende Planung im Projektmanagement Kenntnisse der Pharmabranche von Vorteil, aber keine Voraussetzung Ein echtes Plus: gutes Englisch Ein echtes Muss: Deutsch auf Muttersprachniveau und gutes sprachliches Ausdrucksvermögen Du bist überzeugt, der oder die Richtige für diese Position zu sein? Wir suchen ab sofort für unser Team im Home-Office!   Wir freuen uns auf Deine aussagekräftige Online-Bewerbung unter Angabe Deines frühestmöglichen Einstiegstermins und Deiner Gehaltsvorstellung. Location München, Germany The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Travel Program Specialist (TPS) – customer location Hyderabad As part of the Global Business Consulting organization, Travel Program Management (TPM) outsource practice line is one of the fastest growing organizations within that group, aiming to provide value by executing strategic and operational travel management on behalf of our customers. This position of a Travel Program Specialist (TPS) within the TPM outsource practice line will be responsible for providing extensive travel operational and stakeholder management. The TPS is embedded within the client organization and responsible for the day-to-day operation and execution of the travel program and related projects, and includes the following activities: What You’ll Do on a Typical Day :- Travel Operations and Management Support within the client organisationHandle traveler escalations and travel program inquiries across the end-to-end travel program, e.g. (policy, expense, preferred supplier program, insurance etc.)Drive the client’s travel program, including change management, employee education on travel policy content, and communications on travel related activities to the relevant stakeholders in the organization. Support travel program onboarding and training activities related to new employees. Supports the implementation of any new travel tools and processes around traveler operations. Collaborates with client TMC to monitors agency performance targets including customer service level agreements (SLA) Online Program SupportAssesses travel policy rules and liaison with the online support teams (site reviews)Handles the direct relationship, administer configuration, and understand user navigational experiences.Provides site messaging recommendations based on program needs.Communicates product upgrades, functionality enhancements and issues.Shares best practices on validated online usage strategies, communications, and benchmark metrics.Provides an ongoing online educational support to travelers: communicating recommendations.Reporting & Data AnalysisResearches, analyzes, and reports on travel work streams across the client organization.Participates in analysis of business requirements.CommunicationsCoordinates and supports communications, progress, and standard methodologies in implementing tactical and operational travel management activities.Continuously updates travel information on client’s intranet and travel intranet sites, demonstrates traveler communication, mentorship, and support.Provide ongoing updates on reported issues as needed to ensure understanding and timely completion.Research and resolve brought up online booking tool issues.Collaborate with clients and all AMEX GBT technology groups that support the online booking tools.Generate creative ideas to ensure product is used effectively.Capture and share standard methodologies across clients and segments.Use analytical and creative approach to condense large amounts of information into a clear, concise, effective format.Drive results by operating with a sense of urgency, employing effective time management to deliver results within deadlines. What We’re Looking For : Min 5+ years’ experience in business travelCustomer focused, a problem solver, who delivers positive results and solutionsUnderstanding of travel data and overall travel related processes with ability to analyze spend and trends.Excellent technical skills on travel related technology such as online booking systems and reporting tools.Strong analytical skills, dedication to quality, adaptability, change management, self-motivation and partnership skills required.Strong communication skills, both written and verbal.Demonstrates personal excellence by showing personal determination and resilience and is optimistic in changing circumstances.Must be able to demonstrate measurable results.Previous experience working in a global environment is a plus.Highly organized and detail oriented.Proficient in Excel, Word, PowerPoint, and Microsoft Outlook. Additional analytical tools a plus.Ability to prioritise multiple priorities and good time management skills.Ability to handle up and set expectations to handle workflow and encouraged ETAs. Location India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. What You’ll Do on a Typical Day : Timely monthly preparation of account reconciliations. Partnering with internal Blackline team to automate reconciliations when possible. Internal control point monitoring and testing Participate in monthly calls to determine the status of outstanding balances, following up with SMPs (Supplier Management Professionals) on payments and helping when required. Assist in the maintenance and ongoing development of process performance metrics and reporting AR performance. Work with senior analysts to understand, test and troubleshoot technical issues. Assist management in the preparation of interim and annual audit requirements. Build and maintain strong relationships with key business and finance partners Provide scheduled deliverables in a timely manner and Ad-hoc reporting as requested Overtime, nights, weekends and holidays may be required due to deadlines. What We’re Looking For : Bachelor’s Degree in accounting, finance or related field required. 2 years related accounting experience Excellent MS Excel skills Exposure to account reconciliation and monthly close processes Experience with NetSuite preferred Demonstrated ability to work in a dynamic environment and exhibit flexibility and the ability to work with various personalities Demonstrated analytical and problem-solving skills The ability to work late and occasionally on weekends during peak times. Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. The Consulting Analyst will be an integral part of the Data Analytics team focused on supporting the data and analytical needs of the Travel Consulting Projects. The Consulting Analyst must have the ability to interpret data, create complex data analysis, produce client facing presentations, identify trends/gaps and create insightful recommendations for Client presentations. What You’ll do on a Typical Day: Effectively support multi-work stream engagements, prioritize client requests and work objectives leveraging appropriate project management methodologies and tools such as project plans and issue logs.Work with stakeholders across GBT to understand complex business needs. Develop hypotheses and identify data to evaluate based on client needs. Review and validate data, analyze, develop options/alternatives and create insightful recommendations in context of total engagement.Compile various data sources with large amounts of data and have the ability to link data together to create reports/solutions.Work on RFP work. Includes interpretation of RFP, working on Data Models etc.Run reports, correct file errors, normalize data etc., Create scenario-based models.Present complex information and data in an uncomplicated, easy-to-understand way - "breaks it down" to suit the audience.Produce client reports & deliverables in an accurate and timely fashion.Effectively manage issues and risks that arise during the lifecycle of the project/engagement. What We’re looking for: Need go-getters who are energetic, curious and creative.Bachelor’s degree or equivalent experience where course work could include (either): statistics, travel, business administration, finance, decision sciences, economics, and mathematics. Candidates with Masters or equivalent experience preferred.4+ years of work experience required with 2+ years of business travel or consulting organization.Candidates with experience with Hotel strategy, sourcing and optimization role in travel industry preferred.Should have good analytical and project management skills with innovative approach and ability to think conceptually.Proficiency in MS Office Suite, specifically Excel and Access. SQL knowledge will be a plus.Experience handling hotel programs through platforms such as Cvent (Lanyon) and data visualization solutions including Tableau is desired and preferred.Good interpersonal skills, listening ability and written presentation skills.Highly client-focused with the ability to demonstrate attention to detail and focus on quality.Ability to deal with ambiguity and present/discuss work results in a compelling manner.Great teammate, Flexibility/ability to adapt in a dynamic environment.Excellent time management skills required – including ability to set priorities and work in a fast paced, multi-project environment. Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. What You Will Do: Lead cross-functional projects across multiple global business units. Lead the operational planning and design for the implementation of prioritized workstreams.Apply a consultative approach to assist with functional & technical workstreams.Comprehend overall project scope and dependencies and how individual project actions or deliverables align to them.Define project success criteria and disseminate them to involved parties throughout the project life cycle.Accountable for delivering on team goals and deliverables.Effectively communicate project updates to all levels of organization in a manner appropriate to the targeted audience, from individual contributor team member to executive team.Implement standard methodology project management capabilities aligning to GBT PMO standards.Effectively facilitate cross-functional, and business process discussions in a productive manner while not necessarily being the Subject Matter Expert.Prepare steering committee and executive-level materials and present to executives, vendors, and customers.Handle and establish relationships with key decision makers from project inception to post-deployment while simultaneously ensuring sponsor and end-user happiness.Cultivate a collaborative approach while problem solving in a group setting with the project team.Proactively identify and resolve issues and conflicts within the project team.Plan and schedule project timelines and achievements using appropriate project portfolio management software, proactively identifying, and managing project dependencies and critical path across multiple work stream to deliver encouraged results.Proactively identify and manage project risks and issues throughout the lifecycle of a project.Estimate the resources and participants needed to achieve project goals and work with other department managers to acquire commitments on assignments.Anticipate and respond to project adjustments and alterations promptly and efficiently. What We're Looking For: The candidate must be located in eastern or central time zones and be available to work across global time zones based on project requirements.Ideally 5+ years of hands-on experience leading sophisticated program/projects is required. This includes project planning, project controls/monitoring, budget management, setting and managing customer expectations.In depth knowledge of global cross functional environments.Proficiency in project management software such as MS Project and Smartsheet as well as MS Office applications for reports, analysis, and presentations is required.Ability to lead multiple project teams and projects simultaneously.Excellent social skills with the ability to influence and establish positive working relationships across all levels throughout the organization.Meticulous with a proven history as a self-starter who can work independently with minimal supervision.Excellent problem-solving, analytical, and critical thinking skills to effectively respond to shifting priorities, demands and timelines.Demonstrated track record of consistently encouraging a culture of partnership, collaboration, continuous improvement, and project delivery excellence. Location United States The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. AmexGBT is seeking a Global Event Manager as a 6-month contractor. We are looking for an experienced event strategist who takes their work seriously but not themselves. As part of the global communications and public affairs team, this individual would play a key role in developing and telling our story through external events and activations. This person must be a detail oriented, creative thinker with a passion for executing exceptional in person experiences. WHAT YOU'LL DO: Collaborate with the global experiential events team to strategically plan, execute and manage trade shows and events in support of business goals and objectives.Maintain oversight of execution and event budget.Work in partnership with the regional communications lead and appropriate stakeholders to ensure content deliverables are incorporated in the overall event presence. Content includes but is not limited to keynote presentations, panels, breakout sessions and client speaking opportunities.Develop and manage project timelines in collaboration with cross-functional departments to meet event deadlines and objectives.Source venues, vendors for catering, décor, technology for registration and/or virtual platforms, audio-visual elements, transportation and entertainment in support of meetings and activations.Co-manage the global activation calendar on behalf of the event experience program.Work collaboratively to manage a core partner team of meeting planners to ensure events are efficiently activated.Own event communications and updates to executive stakeholders. WHAT WE'RE LOOKING FOR: Strong practical and technical knowledge of large-scale, multifaceted event management.An ability to engage with internal and external executive stakeholders.Experience managing vendor relationships and negotiations.A successful track record of executing large scale events, tradeshows and external engagements in support of global business priorities and messaging.Proven success in dynamic project management, including project planning and execution.Strong organizational skills and demonstrated ability to meet tight deadlines in an environment of competing priorities.A desire to be part of a small, high-performing global team.Time zone agnostic. Experienced in and understands the complexities of engaging with colleagues in a global, matrixed organization.A resilient self-starter who thrives in an environment of ambiguity and flexibility. Develop and maintain knowledge of technology and/or software solutions. Location United States The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. This position will work in a fast-paced and collaborative environment, supporting multiple clients globally. This includes working in a project team finding opportunities to improve the client’s travel program, creating project plans to address the opportunities, developing the communication plan to key client customers, and ultimately driving the implementation of the solutions. What You’ll Do: You will partner with multiple teams, the core responsibilities include: • Assisting Consulting Managers in delivering clients’ projects on different aspects of business travel: Hotel, Air, Car RFPs, Travel policy reviews, creation of dashboards, • Supporting implementation of a global process and tools on projects • Helping creating compelling client deliverables • Helping with the creation and improvement of consulting products and deliverables • Supporting Consulting Analysts with any data consolidation • Interacting with suppliers to ensure smooth process of the different projects you have been assigned to What We’re Looking For: The role holder is expected to demonstrate: • You are currently on your last year to get your Bachelor or Master degree or equivalent experience ideally in the travel industry and/or hospitality or international business. • You are familiar with Microsoft Excel and PowerPoint, other reporting tools area plus (Tableau, Power BI) • You have an analytical approach • You can communicate highly complex and multi-layered concepts and ideas in a simple, clear and concise way, both in written and verbal formats • You have good presentation skills and ability to persuade and create action • You have good problem-solving skills, coupled with a self-motivated personality and an ability to exceed expectations in a dynamic, results oriented environment • You have organizational skills and you pay attention to detail / quality control • You have a cross-cultural approach • You are able to work in both French and English. An additional language is a plus. Please Note: This is a six-month contract (35 hrs. per week) Location Issy-les-Moulineaux, France The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. What You’ll Do on a Typical Day: Understand complex business needs, data requirements and then translate requirements into effective visualizations and actionable insights using TableauCompile various data sources with large amounts of data and link data together to create solutionsContribute towards development/usage of reusable componentsTaking technical ownership of your own deliveriesUphold delivery schedules & compliance policies What We’re Looking For : Need go-getters who are energetic, curious and creative5-7 years of relevant experience required with 3+ years building Tableau based solutionsBachelor’s degree where course work could include (either): statistics, travel, business administration, finance, decision sciences, economics, and mathematics. Candidates with Masters preferredExpert level proficiency in Tableau (showcase of work will be required)Proficiency in workflow development using AlteryxStrong knowledge of SQL programming languageKnowledge of Hive/R will be a plus.NET Front-End development or maintenance experience is a plusShould have good analytical and project management skills with an innovative mindset and ability to think conceptuallyStrong interpersonal skills, listening ability and written presentation skillsHighly focused with the ability to demonstrate attention to detail and focus on qualityAbility to deal with ambiguity and present/discuss work results in a compelling mannerTeam player, Flexibility/ability to adapt in a dynamic environment.Excellent time management skills required – including the ability to set priorities and work in a fast-paced, multi-project environment Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. The Event Manager is responsible for all elements of the end to end management of an event, including sourcing, group air, logistics, financial management and delivery. S/he will manage the process from Meeting Qualification call and initial venue proposal to post project financial reconciliation, respecting customer and American Express Meeting & Events standards, procedures and policies. Responsibilities End to End National and/ or International project managementNegotiation (Financial, Contractual etc)with suppliersCommunication with meeting ownersExhibit leadership skills when managing project teamOperational management of the event database (planning, registration)Accurate and timely data managementLogistical coordination of the eventMaximizing of revenue per event and understanding of overall contribution to revenue and P&LBudget reconciliation per eventSound Company product knowledge and ability to cross sell products where possibleAnalytical Reasoning – using analysis of today’s meeting data for future event deliveryOnsite assistance (if required, not mandatory)Financial and Data Reporting per event, per clientAdditional duties as requested Qualifications, Skills & Knowledge Fluent Business EnglishAdditional languages are a benefit to the roleCustomer care excellenceProficiency in Word, Excel and PowerPointProficiency in “Mail Merge” capability in Word and “Pivot tables” in ExcelProficiency in Access is a benefit to the roleProficiency in Cvent and/or Lanyon (Starcite) – data entry, eRFP, reporting, budget is a plusGDS: Group and individual reservations (depending on market: Amadeus, Sabre, Galileo)Minimum of 1-3 years experience in event managementFlexibility and Ability to adaptAble to work well in a TeamUsed to working under pressureHigh level of attention to detail Location Warszawa, Poland The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. The Ovation Specialized VIP Travel Consultant role at AmexGBT is to deliver exceptional travel service experience for our corporate business customers. By working together as a hard-working team, our team provides outstanding traveler care, first call resolution and the highest quality of customer service to GBT corporate clients. It is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while enhancing supplier revenue. The role will form part of a highly skilled team of Corporate Ovation Specialized VIP Travel Consultants located virtually from home and will report to an operations supervisor and support from an operations manager. What You'll Do: Hours of Operation and shifts: 9am-9pm ET. Be flexible and prepared to work afternoon shifts (12-8pm) and weekends. Flexibility is crucial as shifts may vary outside of the default schedule.Act as trusted advisor and consultant to a single or multiple corporate accounts with the willingness to jump in and flexibility in shifts to meet client needs. Support other Ovation work, including other Ovation customers when advised to do so by Ovation leadership.Act as the point of sale on all Domestic & International travel requirements, arranging both routine and sophisticated travel for air, rail, car, and hotel accommodation, using (GDS) - Native Sabre.Provide consultative advice, solutions, and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g., hotel and car), whilst ensuring adherence to the customers agreed travel policy and requirements and adhering to quality assurance standards.Aligning with all legal standard requirements, which include required training, compliance and sanctions.Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your performance to check on and improve performance.Follow internal compliance and regulatory requirements for all customers and locations supported.Handle the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms.Driving key partnerships and sale of preferred air and hotel partnersOperate in multi-channel (phone, email & chat) servicing environments where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key efficiency metrics (for example call adherence and call service metricsUse positive telephone service techniques; act on special customer requests and maintain excellent client relations.Coach, develop and mentor more junior Ovation Specialized Travel Consultant colleagues in the team as needed.Express passion and energy within the organization and always act according to company ethics, values, and compliance guidelines. Additional Accountabilities Investigates/action Ovation Specialized Travel Consultants reservations/PNR for ticketing, quality/accuracy, client critical issues or lowest fare (e.g., CSI, Going the Extra Mile “GEM”) What We're Looking For: Detailed understanding of fares and ticketing rules, for car, air, hotel travelKnowledge and experience of:Air, rail, hotel, car bookingCalculating and Processing exchangesHigh proficiency in Native Sabre GDS minimum 5+ yearsExperience working in a high touch service environment where performance is measuredBackground in Business (Corporate) Travel providing White Gloved Service Passion for Excellence in Client ServiceExcellent Professional Communication – both written and verbalThorough - act with integrity, and deal sensitively with personal and confidential traveler informationAbility to research and resolve customer service and traveler issues independently and /or with supplierProblem Solving, with a process improvement attitudeAble to work under pressure, with a sense of urgency while maintaining a professional rapport and multi-task, accepting, and adapting to change quickly and expertlyAbility to positively influence team and peersLearning agility and ability to act on constructive feedbackPossess a strong understanding of travel trends and industry standard process #GBTJobs Location United States The US national hourly wage range for this position is from $20.00 to $35.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!