Amex GBT

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As an American Express T4M Corporate Travel Counselor, this person will provide a specialized servicing to Pharma client travelers that will require high touch service.The Travel Counselor should be prepared to offer a unique level of service, outstanding GDS skills, as well as vast destination knowledge.This Travel Counselor will be accountable for both individual goals, as well as shared team goals, and will be responsible for providing customer service and accurate completion of both international, domestic travel arrangements, and special requests. Hours of operation are Monday through Friday 9am – 5.30pm CET. As a Travel Consultant, you’ll join our highly skilled team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.  What You’ll Do  Advise and arrange travel for corporate business customers (both individuals and groups)  Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services  Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations  Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided  Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements  Use positive telephone service techniques and act on special customer requests  Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels  ​​We look forward to sharing more detailed job functions and key performance indicators during the interview process.  What We’re Looking For Passion for excellence in client service, including proactive anticipation of needs  Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)  Professional communication Fench (written and verbal)  Attention to detail  Act with integrity, and look after personal traveler information  Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)  Resolving customer issues quickly and independently / with supplier  Teamwork and openness to feedback        Location Poland      The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We’re transforming business travel technology. Amex GBT gives travelers access to their choice of flights, trains, hotels, and more from different suppliers within the travel policy set by their company. The richness of choice is exciting to users, and even more of an attractive technical challenge. What You’ll Do Work in a SCRUM teamDesign, develop and test new automations and featuresMaintain existing automationsOptimize automations for maximum performance, reliability, and scalabilityAnalyze and resolve technical and application problemsCollaborate and work alongside fellow engineers, designers, and other partners to develop and maintain automations.Participate in the evolution and maintenance of existing systemsPropose new functional and/or technical product improvementsExperiment with new and emerging technologiesWhat We’re Looking For 8+ years of experience in software engineering in PythonBachelor's or master's degree in computer science or STEMOperational knowledge of Python scripting and modular developmentOperational knowledge in CI/CD tools including GitHub and Jenkins.Unit test & TDD methodologyInterest in mastering new technologiesPassion for excellence in programming, software craftmanship, and focused on clean codeCuriosity and passion for problem solvingFluent in EnglishInclusive, collaborative, and able to work seamlessly with a multicultural and international teamBonus if you have Experience in AWS, Openshift/ROSA, Analytics tools like ELK, Amplitude, NewRelicKnowledge of SonarQube, SAST scanners like Snyk or Wiz.Knowledge of the travel industryKnowledge of an SPA frameworks such as Angular or React or Vue.Knowledge of Playwright or Selenium or any other automation frameworks.Knowledge of Redis, Kafka or any other Message Queue systemKnowledge of HTML, CSS, JavaScript ES2020, any SPA framework.Technical Skills You’ll Develop Python, Playwright, SeleniumSQL Server, RabbitMQ/KafkaELK (Elasticsearch, Logstash, Kibana), Amplitude AnalyticsGIT, GitLab, Docker      Location India      The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. In this role, you’ll collaborate with client managers and our customers, sharing your expertise on Amex GBT’s travel technology and tools. You'll support day-to-day travel technology questions, troubleshoot issues, implement and maintain the online booking tool. What You’ll Do Manage product support for cases including product breakdowns and defects, documenting your case research to help global clients resolve challenges Maintain a good understanding of all Amex GBT Online Booking Tools (OBT), MI Products and approval products; share expertise on travel industry practices and technologies Test solutions and new product functionality releases Ensure adherence to SLA agreements Produce recurring and ad-hoc reports Monitor and advise management of potential roadblocks Maintain documentation and communication with clients and management on progress and achievements Liaise with Vendor Product Support and Product Managers to build and keep user documents, manuals, test plans, FAQs etc., updated as needed Connect with key contacts including OBT Vendors, airline, hotel, car, and GDS Partners What We're Looking For 5+ years of experience in the travel industry Extensive experience in corporate travel operational reservation workflows and procedures 3+ years of knowledge and understanding GDS systems (Sabre, Apollo, Galileo, Amadeus) Proficient in Microsoft Outlook, Word, Excel, and PowerPoint Excellent business writing skills Maintain productivity standards on client servicing experience Strong prioritization, time management, decision-making, and creative problem-solving skills Flexibility to work various shifts       Location Gurgaon, India      The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel Consultant, you’ll join our highly skilled team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.  What You’ll Do  Advise and arrange travel for corporate business customers (both individuals and groups)  Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services  Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations  Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided. Must have Galileo experience. Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements  Use positive telephone service techniques and act on special customer requests  Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels  ​​We look forward to sharing more detailed job functions and key performance indicators during the interview process.  What We’re Looking For Passion for excellence in client service, including proactive anticipation of needs  Native Galileo and Sabre GDS expertise. Minimum 1 year experience of US and Asia bookings. Minimum 1 year experience in Corporate Travel bookings. Chat-hub experience is preferred. Professional communication (written and verbal)  Attention to detail  Act with integrity, and look after personal traveler information  Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)  Resolving customer issues quickly and independently / with supplier  Teamwork and openness to feedback  ​Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.        Location Gurgaon, India      The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As an Event Planner, you’ll work closely with clients to understand and deliver on their meeting program goals. Working closely with your team, you’ll lead program planning from contract execution to final billing, while providing unparalleled levels of customer service on all travel programs. What You’ll Do Lead coordinating and implementing program logistics to achieve impactOwn the full lifecycle of creative event projects, from briefing and proposal through to delivery and post-event reconciliationComfortable managing multiple projects simultaneously in a fast-paced environmentConduct research and coordinate relationships with vendors, making use of preferred relationships to ensure the selection of high-quality vendorsDemonstrate a working understanding of creative and technical roles and capabilities.Work closely with Creative and Production Leads to define the right team structure and skillset for each projectDemonstrate a strong working understanding of creative and technical roles and capabilities, including (but not limited to):Creative Director, Copywriter, Art Director, Strategic Planner, Content Manager, Motion Designer, 3D Designer,  Technical Director, Stage Manager, Show caller, AV and video specialistsManage external suppliers and freelancers, ensuring quality, consistency, and valueConfident working with senior client stakeholders across marketing and communications functionsEnsure supplier contracts are legally protective of both Amex GBT and clientLead program costs, identify cost savings strategies, review all invoices and report them to a reconciliation specialist to ensure accurate charges, and handle client's payment requirements as defined per program or accountDetermine program needs for on-line registration and assist event owners with communication to attendees, ensuring a user-friendly registration site that captures all vital dataHandle logistics with venue staff, coordinate vendor performance, and act as a resource for event staffConduct program debrief with client and provide full briefing report post eventDevelop service recovery plans for events and ensure improvement goals are achieved or exceededDevelop and maintain knowledge of technology and/or software solutions (Cvent)Work closely with Creative and Production Leads to define the right team structure and skillset for each projectWork closely with Account Managers, Operations, Creative, Production, and Logistics teams to ensure joined-up deliveryWhat We’re Looking For Passionate about project management, meetings management and client management experienceExperience working within budgetsStrong prioritization skillsExcellent written and verbal communication skillsFlexibility to travel internationally and domestically up to 25% of the timeProven experience delivering complex, strategic events involving integrated creative and production disciplines      Location Spain      The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at Amex GBT! We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application. What You’ll Do on a Typical Day Advise and arrange travel for corporate business customers (both individuals and groups)Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional servicesArrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodationsUse various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be providedEnsure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirementsUse positive telephone service techniques and act on special customer requestsCollaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We’re Looking For Passion for excellence in client service, including proactive anticipation of needsAt least 3 years of relevant work experience in travel industryNative GDS expertise (Sabre, Amadeus)Professional communication (written and verbal)Attention to detailAct with integrity, and look after personal traveler informationPossess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)Resolving customer issues quickly and independently / with supplierTeamwork and openness to feedbackOur Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.       Location Manila, Philippines      The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! This role is for CWT, a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Amex GBT is dedicated to helping its clients realize the greatest possible value from their investment in travel through industry leading products and technology, travel management expertise, consulting, strategic sourcing, supplier negotiation advisory and outstanding customer service.The Client General Manager (SME) for Australia is a critical management role responsible for driving the strategic direction of Amex GBT’s client management team, with accountability for growth, customer satisfaction and leading a high performing team.What You'll DoStrategic Relationship Management Australia Portfolio Accountability: Own the commercial performance, including same store growth, retention and client satisfaction of Australia SME clients.Value realisation: Identify key leakage reasons and partner with the supplier and product team to address these. Coach and upskill the client management team to identify growth opportunities across their portfolio and articulate the incremental value to clients of adopting new products and solutions.Commercial acceleration: Partner with sales to assist closing the largest, most strategic enterprise clients across the region, providing prospects with clarity and confidence in the client management team and processes.Ecosystem development: Foster relationships with Amex GBT preferred suppliers and drive adoptionLeadershipVision and leadership: Create and embed vision and plan for the Australia account management team. Establish a culture of accountability, consultative selling, and build succession plans within the organisation.Define clear, measurable objectives and targets for the team. Partner with performance analytics to ensure business review meetings track progress, identify gap closing plans where required and scale best practices.Cross functional collaboration: Partner with internal cross functional teams, such as supplier, traveller care, product and engineering.Embody and drive Amex GBT’s culture across all interactionsParticipate actively in the APAC SME Client Management leadership team to unlock growth opportunities, share best practices and embed strategic changeDevelop and deliver strong industry knowledge across topics such as sustainable travel, the future of business travel, changing distribution landscapes etcWhat We're Looking ForProven experience navigating a matrixed environment, influencing without direct authority and partnering with cross functional teams to drive commercial growth across the Australia SME portfolioClient management experience including strategic account planning.  Business development/sales experience strongly preferred, or proven experience growing an existing client base through identifying opportunities and successful pitching and implementation.Strong understanding of the principles of modelling and communicating return on investment (ROI) to clients/customers.Strong executive presence and communication skills. Ability to build rapport with senior stakeholders internally and externally, align cross-functional peers and influence product and tech roadmaps without direct authority.Strong negotiation skills with ability to handle objections and achieve mutually beneficial solutionsAbility to craft a compelling vision of the future, comprehensive strategy, develop action plans and set goals.Demonstrated track record of hiring, coaching and developing a high-performing team.      Location Australia      The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.   Sourcing Specialist with Amex GBT are passionate about the hospitality industry and excel in sourcing the flawless property and planning stellar events for clients. They are resilient, flexible, and adaptable to succeed in a fast-paced, evolving environment. As a Sourcing Specialist, you dream big and collaborate to ensure you produce top results. Our Sourcing Specialist are encouraging a culture of open feedback, engagement, and accountability. They have a problem-solving mind that can handle any unexpected twist. Sourcing Managers have dedication to protecting people, including fellow colleagues, clients, communities, and the planet. They are driven by curiosity, passion, optimism and believe that everybody can grow. They also transform ideas into unforgettable experiences and visions into reality. What You Will Do: Cultivate a strong working relationship with the client by effectively communicating details of the program, anticipating client’s needs, and providing an elevated level of customer service. Meet with clients to discuss the vision of their event and hotel/venue wish list. Expertly RFP the perfect properties for your client. Proficient in negotiations to acquire the absolute best deal for the client. Remain the point person for the hotel and client throughout the contracting process, ensuring the contract is completed with a cherry on top. Possess organizational skills to orchestrate logistics with finesse and have a curiosity about keeping every detail under control. Skilled at building relationships. Cultivate positive relationships with clients, suppliers, and teammates, crafting a network of invaluable connections. Creative, proactively anticipate changes, and build innovative solutions. Coordinate and attend global site inspections when needed. Act as the executive producer of all event specifics and requirements. Develop and handle budgets by auditing all program related billing for accuracy, tracking, and reporting expenses to clients and communicating changes on a consistent basis. Post event reconciliation and evaluation is the final mission on each program. What We’re Looking For: Venue sourcing & meeting planning experience over the last 3-5 years. Incredible communication skills to articulate vision, inspire, and empower. Highly motivated at meeting timeline expectations. Self-starter, love to laugh, and handle the journey. Proficient in Microsoft Office Suite. Travel is your passion and you are excited to head to destinations worldwide (up to x%). Vase experience with Cvent and are not afraid of technology! Passion for providing unparalleled levels of hospitality and consultative service.       Location Mexico      Click here to learn more about the benefits we offer in Mexico.       The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.  What You’ll Do  Advise and arrange travel for corporate business customers (both individuals and groups) Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations Global Distribution Systems Sabre usage Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements Use positive telephone service techniques and act on special customer requests Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels ​​ We look forward to sharing more detailed job functions and key performance indicators during the interview process.  What We’re Looking For Passion for excellence in client service, including proactive anticipation of needs Proficiency in Native GDS (Sabre)3+ Years of experience on as Travel consultantProfessional communication (written and verbal) Attention to detail Act with integrity, and look after personal traveler information Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) Resolving customer issues quickly and independently / with supplier Teamwork and openness to feedback Evening, overnights, weekend shifts. Full and Part Time​Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.        Location Texas, United States      The US national base salary range for this position is from  $39,200.00 - $72,800.00The national range provided includes the base salary that Amex GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. This senior role sits within the Spain Experience Studio and holds end-to-end responsibility for delivering complex, creative-led live events — from initial proposal through to delivery and reconciliation. The Senior Event Project Lead acts as the strategic and operational lead across creative, technical, production, and logistics teams, ensuring alignment with client objectives and excellence in execution. Reporting into the Team Leader of Events Team, you will coordinate cross-functional internal colleagues involved in the projects and external partners, acting as the primary client contact and senior decision-maker across multiple projects and accounts. What You’ll Do on a Typical Day Own the full lifecycle of creative event projects, from briefing and proposal through to delivery and post-event reconciliationAct as the senior, central point of contact for clients across all creative, technical, and production requirements ensuring ideas are both creatively strong and technically deliverableTranslate client strategic objectives into clear event recommendations, creative direction, and production solutionsBuild and maintain strong client relationships, proactively identifying opportunities to grow accounts and enhance delivery standardsOversee production coordination across all technical and creative outputs, including AV, video, staging, and show deliveryEnsure timelines, budgets, and scopes are clearly defined, managed, and delivered againstManage external suppliers and freelancers, ensuring quality, consistency, and valueWork closely with Account Managers, Operations, Creative, Production, and Logistics teams to ensure joined-up deliveryCoordinate internal and external stakeholders across multiple geographies, ensuring clear communication and accountabilityProvide clear guidance and solutions when challenges arise, maintaining confidence with both clients and teamsWhat We´re Looking For Minimum 10 years’ experience in the events industry, proving experience delivering complex, strategic events involving integrated creative and production disciplines (events or marketing/communications) preferredDeep understanding of creative and technical event roles, with the ability to “speak the same language” as creatives, producers, and technical specialistsStrong experience managing external freelancers and building project teams with the right balance of skillsConfident working with senior client stakeholders across marketing and communications functionsExcellent leadership, communication, and decision-making skills, with strong attention to detailComfortable managing multiple projects simultaneously in a fast-paced environmentCurious, collaborative, and commercially minded, with a passion for innovation and industry best practiceFluent Spanish and English, additional European languages are an advantageWell-connected within the events industry, with a strong network of partners and freelancers      Location Madrid, Spain      The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. On a day-to-day basis, you will: Create and complete travel arrangements (air, hotel, car, rail)Ensure reservations are built according to client standards and preferencesAct as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experienceHandle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destination, ticket exchanges and complex faresMake changes or solve any issues that might occur during or before the travelAssignments include both routine and non-routine workBenefit from comprehensive training by experienced colleagues and use our social intranet to always stay up to dateLearn phone service and go available for phone calls supporting our front-line teams as directed by leadershipLocation: Fort Bragg, North CarolinaSalary: $38K - $40K AnnuallyThe experience and attributes we’re looking for in new team members include: 2 or more years’ experience working in a customer service industry or with the US militaryGeneral computer knowledge/abilityA genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do tooGood verbal and written communication skills    Strong teamworking skillsA positive, “can do” attitudeWillingness to learn and grow!​  CWT accepts Military experience/certifications as a substitute for some requirements.       Location Fort Liberty, North Carolina, United States      For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies. The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We are looking for someone coming from the event Industry, with knowledge of events, communication and marketing. As part of a global agency, the Senior Operation Manager plays a key role in connecting regional teams with global standards and best practices, while partnering closely with peers and business stakeholders worldwide. Additionally, this role serves as a strategic communicator and reputation ambassador for Spain/Italy markets leads and optimizes event operations for a leading global creative events agency, across 2 countries.  This leader will ensure high-quality event delivery & production, strong team performance and management, and operational excellence at scale. What Youill Do: Core Responsibilities: Drive operational excellence, ensure consistent high-quality event delivery, manage P&L, optimize processes, and maintain compliance across both countriesTeam Leadership: Coach and develop Team Leaders; foster high-performance culture focused on accountability, collaboration, and continuous improvement across the regionChange Management: Lead transformation initiatives (process harmonization, new tools, AI adoption) and drive organizational change to improve efficiency and operational maturityClient Relationship: Serve as senior escalation point for major clients; ensure operational delivery aligns with expectations; act as trusted creative advisor and strategic partnerExternal Representation: Act as agency ambassador in Spanish & Italian markets; build relationships with media, industry associations, influencers, and thought leaders to enhance market visibilityGlobal Collaboration: Partner with cross-functional teams and international peers to align on global standards, best practices, and multi-market project deliveryOperational efficiency and project delivery qualityEmployee engagement and client satisfaction and profitabilityWhat We´re Looking For: 10+ years in event agency operations/productionFluent in Spanish, English, and Italian is a plusProven experience managing large multi-layered teams across multiple countriesStrong stakeholder management and external communication skillsStrong leader on event/communication industryYou already have a network and you will develop our visibility by having strong external communication skills      Location Spain      The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We are seeking a Communications and Engagement intern to join our high performing and diverse team in our London office.  You will be eager to learn, motivated to grow, and thrive as part of a collaborative team.  In this dynamic role, you will contribute to internal communication initiatives by helping to disseminate critical updates and providing support for employee engagement programs such as Townhalls, intranet sites,  and leadership communications. You will support the Change and Communications Practice Line lead on design and delivery of Client Engagement plans, to drive lead gen and cross sell for Professional Services, Working alongside expert travel consultants you will play a pivotal role supporting revenue delivery across our Practice Lines. You will support engagements within our Communications Practice Lines.  Alongside delivery work you will be responsible for creating operating model efficiencies through equipping the Amex GBT Consulting team with comprehensive communication and tools and strategic assets, enabling exceptional and consistent client deliverables.              What You’ll Do  Collaborate to produce resources to support internal communication initiatives including newsletters, Townhalls, Intranet sites, and leadership communications.  Produce a variety of engaging, polished communication materials to support internal and external communications.    Provide communications expertise to support the delivery of change management and communications engagements.   Support the creation of a training plan to drive cross-skill into change management and communications.  Work with consultants to design and deliver templated best practice change management and communication assets to support a variety of client deliverables.  Collect sample communications and change management assets and organize them for easy access by the Amex GBT Consulting team.  Collaborate to produce resources to support the creation and execution of an external, client engagement plan.      What We’re Looking For  Onsite in London GBT office 3 days a week 2+ years study or work experience in fields requiring copywritten communication.  Strong written communication skills with the ability to write compelling, concise communications using a variety of tools.  Capability to quickly understand briefs and translate them into effective communications.  An eye for visual design and outstanding attention to detail.  Curious and innovative mentality and conceptual thinking.  Highly self-motivated and self-organized, with an ability to thrive in a fast-paced and high-growth environment.  Work effectively with diverse teams to come up with the best solution.            Location London, United Kingdom      The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.  What You’ll Do  Advise and arrange travel for corporate business customers (both individuals and groups)  Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services  Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations  Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided  Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements  Use positive telephone service techniques and act on special customer requests  Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels  ​​We look forward to sharing more detailed job functions and key performance indicators during the interview process.  What We’re Looking For Passion for excellence in client service, including proactive anticipation of needs  Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)  Professional communication (written and verbal)  Attention to detail  Act with integrity, and look after personal traveler information  Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)  Resolving customer issues quickly and independently / with supplier  Teamwork and openness to feedback  ​Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.        Location Gurgaon, India      The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You’ll Do Analyst is accountable to do the tactical work within Workforce management by supporting the various workforce management roles (Scheduling & Real Time).Good analytical skills.Good communication skills-written and verbal.Basic excel knowledge.Flexible with shift timings and weekly offs, Open to work 24/7Posting agreed upon schedulesManaging the Scheduling mailbox.  Responding to requests within the targeted SLA.Managing the Real Time mailbox.  Responding to requests within the targeted SLA.Processes schedule exceptions both advanced notice and day of requests.Scheduling training and other BTOP requests.Processing and managing overtime and under time & Timetable management.Achieve daily service level and efficiency goals.Watching real time queues and making real time skilling changes.Supporting the various other Work Force Management roles as needed.Analyst should be comfortable working rotational shifts (UK & US shifts)What We’re Looking For  Proactively manage and be responsible for all Health and Safety issues for the team, ensuring a safe working environment for all agentsYou must take personal responsibility to understand and comply with all company and client security requirements and policies.Perform any other reasonable duties that may be requested.Education (if beyond High School or equivalent): College degree preferred.Required minimum of 3 years call center experience, with minimum 2 years of Workforce management scheduling & Real time management experience.Skills: Very good analytical skills, ability to work independently on a frequent basis. Self-motivated and flexible in working hours according to workloads. Extremely accurate in the entering and presenting of data. Essential to this role is data integrity.  WFM Analyst must work with their internal customers to ensure that data on the WFM system (IEX) is accurate with what Operations know to be true.  Partner with forecasting teams to match staff (numbers and skills), forecasted demand, planned absence and known shrinkage into effective working patterns. Ability to work independently. Ability to work the hours of the market being supported. Should have handled at-least one WFM project where Service Delivery isn’t based out of India.Knowledge/Abilities:Very good working knowledge of IEX, ability to organize, set priorities and multi-task within timescales, effective management of time, good understanding of the company’s processes and structure. Strong knowledge of Avaya CMS. Should be able to provide recommendation on VTOs / Overtimes as and when schedules are rolled out to balance Service Level and Cost. Should be strong at MS Excel and have intermediate Visual Basic and ODBC skills.Communication Capabilities: Should be able to conduct weekly meetings, focused on Staffing, shrinkage review, KPI Results, etc. Should be able to present to senior stakeholders within the direct or indirect business functions.      Location Bangalore, India      The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!