Amazon

Job DescriptionAmazon Now is India's fastest-growing Quick Commerce offering, delivering everyday essentials to customers in minutes. We are on a mission to expand to 300+ cities and become the most loved quick commerce destination for millions of customers. To achieve this, we are building world-class technology that powers store launches at scale, curates hyper-local selection, and drives seamless under-the-roof operations across our partner network.We are looking for a passionate and experienced Software Development Manager to lead a high-performing engineering team that owns the technology powering store operations and grocery partner experiences. This is a high-visibility, high-impact role where you will build systems that directly fuel Amazon's rapid Quick Commerce expansion — a flagship S-Team goal.Key job responsibilities- Own the end-to-end technology stack for store launches, enabling rapid onboarding of new partner stores across cities at unprecedented speed and scale- Build and evolve catalog and selection management systems — curating city-specific assortments, managing per-store catalogs, and simplifying the seller experience for listing new items- Drive Under-the-Roof (UTR) technology — powering inventory management, picking, staging, and store operations workflows- Lead architecture decisions for systems that must scale reliably across hundreds of stores while maintaining sub-minute operational latencies- Recruit, mentor, and grow a team of SDEs fostering a culture of ownership, innovation, and operational excellence- Partner closely with product, operations, and business teams to translate ambiguous business problems into crisp technical solutions- Establish engineering best practices, drive operational excellence (CI/CD, monitoring, on-call), and maintain a high quality barA day in the lifeYou start your day reviewing key operational metrics and ensuring systems are healthy across all live stores. You join a standup with your team to unblock engineers, review design documents, and prioritize the sprint backlog. Mid-morning, you collaborate with product and operations partners to define requirements for the next wave of store launches. After lunch, you dive into a system design review for a new catalog ingestion pipeline, providing technical guidance and challenging assumptions. Later, you conduct a 1:1 with a team member to discuss career growth and align on stretch goals. You wrap up by reviewing a deployment plan for a feature that will go live across multiple cities this week — ensuring rollback strategies and monitoring are in place.About the teamWe are part of Amazon Now (Tez), Amazon's Quick Commerce business in India. Our team builds the technology that powers how partner stores operate — from the moment a store goes live, to how selection is curated, to how every order is picked and staged for delivery. We work at the intersection of technology and physical retail, solving complex problems in real-time inventory management, store automation, and partner enablement. Our work directly impacts millions of customers who rely on us for their everyday essentials delivered in minutes.We embrace our differences and are committed to furthering our culture of inclusion. We have employee-led affinity groups reaching thousands of employees globally. Our team puts a high value on work-life balance and offers flexibility in working hours. We are dedicated to supporting new members through mentorship and knowledge sharing, and we strive to assign opportunities that help each team member develop into a well-rounded contributor. Basic Qualifications:- 7+ years of engineering experience- 3+ years of engineering team management experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teams Preferred Qualifications:- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineersOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionWe are looking for Manager, Account Management to lead a team of Account Managers responsible for the growth and development of some of the most influential sellers on the Amazon.in marketplace.The ideal candidate thrives in an ambiguous environment where they must develop, implement and iterate on business strategies to deliver growth and positive experience for sellers. The candidate should be hands-on, detail oriented, have relentlessly high standards and operates as a business owner who understands key levers to achieve results through their team. The candidate has a passion for people management and is at their best when they’re building, developing and guiding high-performing teams.In this role, the candidate will be responsible for driving strategic business and operational objectives of his Account Management team. The candidate will drive the creation and execution of strategies to achieve business goals through his team by focusing on selection expansion, leveraging Fulfillment channels for faster delivery, developing merchandising strategy and improving catalog quality. The candidate would need to actively collaborate with other stakeholders like Category Management, Fulfillment, Finance, Product & Advertising teams to align programs and initiatives to identify potential growth avenues and drive seller success.If you are interested in growing brands and businesses on Amazon, we’re interested in talking to you!Key job responsibilitiesKey job responsibilitiesBusiness Growth· Contribute to goal setting for your team to align with organizational goals.· Contribute to business strategy development and identify correct input metrics that drive growth and improve the end customer & seller experience, in collaboration with cross-functional teams and other Amazon programs.· Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make tradeoffs between short term seller needs and longer-term strategic investment.· Implement and track metrics to record the success and quality of your team’s sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.Relationship Management· Build and cultivate strong relationships with sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate.· Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.Process Excellence· Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate seller’s growth and improve their experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.· Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.A day in the lifeLeadership· Manage a team of KAM - Leads & Account Managers (6-8 direct reports)· Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization.· Partner with external teams including Category Management, Fulfillment, Finance, Product & Advertising teams to align programs and initiatives to drive growth.· Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.About the teamIn this role, the candidate will be responsible for driving strategic business and operational objectives of his Account Management team. The candidate will drive the creation and execution of strategies to achieve business goals through his team by focusing on selection expansion, leveraging Fulfillment channels for faster delivery, developing merchandising strategy and improving catalog quality. The candidate would need to actively collaborate with other stakeholders like Category Management, Fulfillment, Finance, Product & Advertising teams to align programs and initiatives to identify potential growth avenues and drive seller success.The position is based out of Amazon India, Bengaluru office.If you are interested in growing brands and businesses on Amazon, we’re interested in talking to you!ROLES AND RESPONSIBILITIESBusiness Growth· Contribute to goal setting for your team to align with organizational goals.· Contribute to business strategy development and identify correct input metrics that drive growth and improve the end customer & seller experience, in collaboration with cross-functional teams and other Amazon programs.· Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make tradeoffs between short term seller needs and longer-term strategic investment.· Implement and track metrics to record the success and quality of your team’s sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.Relationship Management· Build and cultivate strong relationships with sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate.· Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.Process Excellence· Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate seller’s growth and improve their experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.· Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability. Basic Qualifications:- 3+ years of sales experience- Experience analyzing data and best practices to assess performance drivers- Experience managing teams- Experience using Salesforce or other CRM tool Preferred Qualifications:- 2+ years of using SQL to extract and manipulate data experience- 5+ years of B2B industry service delivery experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAs a Direct Sales Associate, you are the engine behind Amazon's seller growth story. You identify, recruit, and launch high-potential businesses onto the Amazon marketplace — then partner with them to unlock their full revenue potential. From that first cold call to a seller's first sale (and beyond), you own the journey.What makes this role exciting:1. You're a builder – You don't just fill a pipeline; you create thriving businesses from scratch. Every seller you launch adds selection, sharpens pricing, and delights customers.2. You're a strategist – You advise companies on catalogue optimization, FBA adoption, deals strategy, and growth levers that move the needle on Gross Merchandise Sales.3. You're a closer – You handle objections, push for commitment, and turn a "maybe" into a launched storefront generating real revenue.4. You're a partner – Post-launch, you stay in the trenches with your sellers for up to 12 months — coaching, optimizing, and scaling their success.Key job responsibilitiesWorking in a dynamic sales environment, you will be responsible for prospecting, qualifying, negotiating and closing agreements with third-party sellers. Your success will be measured by the product selection and revenue your clients bring to the platform. Your responsibilities will include helping define key retailer segments to target, establishing seller relationships, and drive the day-to-day interactions with these companies in order to build long-term business opportunity. The ideal candidate will possess a demonstrated ability to think strategically about business, product, and ecommerce challenges, with the ability to build and convey compelling value propositions to sellers of all sizes.To be successful in this role you will need to have superior communication, presentation and organizational skills. Operating in a fast-moving and sometimes ambiguous environment, you will work autonomously taking full control and responsibility for hitting business objectives. This role provides opportunities to develop original ideas, approaches, and solutions in a competitive and ever changing business climate.Specific responsibilities include the following:1. Understand Amazon Services products and services and be able to articulate its functions and benefits to external audiences.2. Help define the seller base and industry verticals we target and influence a sales plan that is in line with our global seller business direction.3. Work across key internal stakeholders to set priorities and develop account targets that underpin category strategy and knowledge of the local market.4. Track and report performance using appropriate metrics. Achieve productivity and seller satisfaction targets5. Engage with internal and external customers/teams to improve products and business processes.6. Identify specific prospects/partners to approach, communicate the specific value proposition for their business and use case, and establish long-term, successful partnerships.7. Work closely with senior executives at interested sellers to successfully negotiate deals and help in on-boarding.8. Review and monitor performance and sales of key partners to manage their performance.Personal attributes and competencies:1. Demonstrated customer focus.2. Demonstrated highest level of integrity, intellectual honesty, and strong work ethic.3. Sharp, analytical, and thoughtful. Has sound judgment and ability to be right a lot. 4. Thoroughly thinks through problems to come up with solutions. Applies fair and consistent criteria.5. Gathers the right input/data. 6. Uses intuition. Is decisive. Makes good decisions when analysis of data is not sufficient to reach a conclusion.7. Proven ability to successfully thrive in an ambiguous environment and changing market conditions.8. Simplifier but at the same time things big, takes smart risks, is innovative and can think out of the box. 9. Develops original ideas, approaches, and solutions to typical, unusual, or difficult situations or problems.10. Takes initiative. Doesn't wait to be asked. Plans efficiently while avoiding analysis paralysis.11. Consistent effort, strong commitment, and willingness to go above and beyond when needed.12. Strong team player, acts like an owner, and ultimately focused on delivering results with high standards. Basic Qualifications:- Bachelor's degree, or experience in sales Preferred Qualifications:- 2+ years of sales experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionG'day! You've found an opportunity that could define your next chapter.Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. More information regarding security clearances can be found at https://www.agsva.gov.au/.The Mission - Why This Program, Why Now?You're joining at the defining moment of one of the most significant technology programmes Australia has ever undertaken. This programme will build and operate the dedicated cloud giving Australia's national security community and its allies the capability to see more, share more, innovate and act faster than ever before.The architectural decisions being made now - how we structure networking, implement security controls, and automate at scale - will shape how Australia's national security community operates for the next decade. You won't be inheriting someone else's design choices. You'll be making them.Your Role in the MissionImagine being the eyes and ears of one of the world's most advanced data centre ecosystems. As a Facilities Operations Centre (FOC) team member, you'll sit at the nerve centre of 24/7 infrastructure monitoring — the place where every electrical pulse, every mechanical system, and every critical alert converges into a single, unified picture.This isn't passive monitoring. This is active stewardship of the physical backbone that powers innovation for millions. When a Large Scale Event unfolds or a Critical Site Event demands immediate coordination, you'll be the calm, decisive voice that brings teams together and drives resolution. You'll bridge the gap between IT infrastructure and facilities systems, understanding how these two worlds interlock to deliver unbreakable reliability.You're joining a team that's being built from the ground up — a newly developed capability where your ideas, your processes, and your standards will become the foundation. You'll help shape communication protocols, develop tools that amplify team performance, and drive a culture of operational excellence that ripples across the entire organisation.If you've ever wanted to be part of something where your contribution is felt immediately, where the customer experience depends directly on your vigilance and expertise, and where every shift brings the satisfaction of knowing you're keeping critical infrastructure running — this is your moment.Benefits· Learning & development - AWS training and certification support, access to internal learning platforms.· Health, income protection and life cover - Amazon subsidises private health insurance premiums, and group salary continuance and life insurance are included at no cost to you· Military differential pay launching in Australia - Australian employees taking defence reserve leave may receive up to 52 weeks of military differential pay to help cover the difference in pay while serving· Employee Assistance Program - Free, confidential support 24 hours a day, 7 days a week for you and your family - mental health, financial coaching, legal questions, and everyday life events.· Family-building benefit - Access to Maven for fertility treatment, adoption support, surrogacy, and parenting coaching· Amazon Extras & employee discount - cashback and discounts across hundreds of retail, fitness, travel, and lifestyle partners.Key job responsibilitiesYou'll be the operational heartbeat of our data centre infrastructure — monitoring, coordinating, and driving excellence across every shift.Your core mission centres on real-time monitoring of the Amazon facilities infrastructure platform, where you'll interpret signals from electrical and mechanical systems to maintain optimal performance. You'll serve as the trusted point of contact for both internal engineering teams and external partners, ensuring seamless communication flows during normal operations and critical events alike.When emergencies strike, you'll step into a coordination role that demands clarity under pressure. You'll facilitate recovery efforts during Large Scale Events and Critical Site Events, bringing together the right people with the right information at the right time. Your post-mortem contributions will turn incidents into insights, strengthening the entire operation with every lesson learned.Beyond reactive response, you'll be a builder. You'll help develop communication and escalation protocols that sharpen team performance, and contribute to creating tools that make the entire FOC more effective. Your meticulous record-keeping will ensure continuity across shifts and provide the data foundation for continuous improvement.This is shift work in a 24/7 environment — weekends and holidays included — because the infrastructure never sleeps, and neither does your commitment to the customer experience. Every shift you complete is another layer of reliability added to the systems that Australia's most critical operations depend upon. Basic Qualifications:- 1+ years of construction or project management, or 1+ years of electrical or mechanical engineering experience- 2+ years of data center engineering or operations experience Preferred Qualifications:- Experience with computer skills, including proficiency in MS Office (Word, Excel, PowerPoint)- 3+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience- Experience with Microsoft Office including Outlook, Word, and ExcelAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionWe are looking for detail-oriented Operations Associates (L3) to join our Supply Chain Inbound Operations team on a 5-day rotational shift (inclusive of weekends). Key Responsibilities:Monitor and action shipment exceptions — manage rejections, approvals, and unblocking of inbound consignmentsExecute inventory replenishment order drops across fulfilment channels, ensuring on-time delivery and stock availabilityManage inbound scheduling, appointment coordination, and workflow executionCompile and circulate daily/weekly operational performance reportsSupport ad-hoc operational tasksCollaborate with cross-functional teams (warehouse ops, transportation, planning, category) to resolve execution bottlenecksBasic Requirement:1–2 years of experience in supply chain, logistics, or warehouse operationsStrong proficiency in MS Excel and data reportingAbility to work in a fast-paced, shift-based environment including weekendsGood communication skills and attention to detailKey job responsibilitiesKey Responsibilities:Monitor and action shipment exceptions over weekends — manage rejections, approvals, and unblocking of inbound consignmentsExecute inventory replenishment order drops across fulfilment channels, ensuring on-time delivery and stock availabilityManage inbound scheduling, appointment coordination, and workflow executionCompile and circulate daily/weekly operational performance reportsSupport ad-hoc operational tasksCollaborate with cross-functional teams (warehouse ops, transportation, planning, category) to resolve execution bottlenecks Basic Qualifications:- 1+ years of Microsoft Office products and applications experience- 1+ years of Microsoft Office (Word, Excel, and Outlook) experience- high school diploma or equivalent- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Work 40 hours/week, and overtime as required Preferred Qualifications:- High school or equivalentOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAt AWS Enterprise Support we’re looking for a Technical Account Manager (TAM), professionally fluent in Portuguese, to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more. The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.As we continue to rapidly expand AWS’s Enterprise Support organization you’ll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and active support to achieve AWS certifications.This role is within our Strategic Industries group, and specifically within the team looking after strategic accounts in the Energy and Utilities vertical.The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us!Additional resourceshttps://aws.amazon.com/premiumsupport/plans/enterprise/ https://youtu.be/q45zIvD51Fghttps://www.youtube.com/watch?v=0cmOkLArdwYCultureWe’re passionate about supporting the needs of our people and their family members.Benefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Key job responsibilities* Develop trusting relationship with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics and assist with pre-launch planning* Utilize technical skills to solve difficult support issues and technical challenges* Understand operational parameters and troubleshooting process for customer issues and escalations* Advocate for customer needs to overcome adoption blockers and drive new feature development* Improve customer capabilities by running workshops, operations and architecture reviews* Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption* Work with customers across all levels from developers through to C-Suite executives* Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams and Sales Account ManagersAbout the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment- Experience in technical engineering- Professional fluency in Portuguese and English Preferred Qualifications:- Experience with AWS services or other cloud offerings- Experience in internal enterprise or external customer-facing environment as a technical leadAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionWe are seeking a Compliance Analyst to join our Compliance team. In this role, you will support the Compliance function in ensuring adherence to applicable RBI regulations, internal policies, governance frameworks, and regulatory obligations. You will serve as a coordinator within the Compliance Department, driving compliance reviews, regulatory monitoring, stakeholder coordination, and maintenance of compliance records.Key job responsibilitiesMonitor RBI circulars, notifications, master directions, and regulatory developments; assist in regulatory impact assessment and implementation tracking.Assist in conducting periodic compliance reviews and thematic assessments per the approved Compliance Monitoring Plan; perform testing of regulatory controls and identify compliance gaps.Support preparation of regulatory submissions, internal compliance reports, Board/Committee updates, and ensure compliance records are audit ready.Coordinate with business and support functions for compliance confirmations, follow up on closure of compliance actions, and act as the Compliance SPOC for assigned business functions.Coordinate annual outsourcing reviews, track vendor compliance submissions, and escalate gaps or non-compliances to senior Compliance management.Support RBI inspections, internal/statutory audits, and special reviews; coordinate responses to audit observations and track closure of findings.A day in the lifeYou'll start your day by reviewing the latest RBI circulars and regulatory updates, assessing their impact on Amazon's operations. You'll coordinate with cross-functional teams — business, operations, risk, technology, and finance — to facilitate implementation of regulatory requirements and ensure timely closure of compliance actions.You'll conduct compliance testing, prepare management reports, and maintain governance documentation. No two days are the same — you might be supporting an RBI inspection one day and driving a compliance awareness initiative the next. You'll work in a fast-paced environment where attention to detail and strong follow-through are essential.About the teamWe are a compliance team responsible for regulatory governance, risk mitigation, and operational assurance. Operating within a maker-checker-approver framework, we ensure every deliverable is accurate, timely, and audit-ready. Our culture is built on ownership, precision, proactive communication, and professional discipline — enabling the business to scale without compromising on compliance standards. Basic Qualifications:- Bachelor's degree- 3+ years of compliance, audit or risk management experience Preferred Qualifications:- 6+ years of compliance, audit or risk management experience- Experience in a fast-paced, high-tech company, or experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlinesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAt AWS Enterprise Support we’re looking for a Technical Account Manager (TAM), professionally fluent in Portuguese, to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more. The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.As we continue to rapidly expand AWS’s Enterprise Support organization you’ll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and active support to achieve AWS certifications.This role is within our Strategic Industries group, and specifically within the team looking after strategic accounts in the Energy and Utilities vertical.The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us!Additional resourceshttps://aws.amazon.com/premiumsupport/plans/enterprise/ https://youtu.be/q45zIvD51Fghttps://www.youtube.com/watch?v=0cmOkLArdwYCultureWe’re passionate about supporting the needs of our people and their family members.Benefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Key job responsibilities* Develop trusting relationship with customers, understand their business needs / drivers, review service disruptions, provide monthly / quarterly metrics and assist with pre-launch planning* Utilize technical skills to solve difficult support issues and technical challenges* Understand operational parameters and troubleshooting process for customer issues and escalations* Advocate for customer needs to overcome adoption blockers and drive new feature development* Improve customer capabilities by running workshops, operations and architecture reviews* Ensure AWS environments remain operationally healthy whilst reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption* Work with customers across all levels from developers through to C-Suite executives* Collaborate across multiple functions within AWS, such as: Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams and Sales Account ManagersAbout the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment- Experience in technical engineering- Professional fluency in Portuguese and English Preferred Qualifications:- Experience with AWS services or other cloud offerings- Experience in internal enterprise or external customer-facing environment as a technical leadAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionSalario mensual base: $14,687.50MXN brutos más prestaciones superiores a las de ley.Ubicación: Av. de los Duques 16100, Santa Maria Tonantzintla, San Andres Cholula Puebla , C.P. 72840 Mexico.Horario: Disponibilidad para rolar turnos.Nuestra misión en Amazon es ser la empresa más centrada en el cliente de la Tierra, y nuestro galardonado equipo de ACES Learning es una parte clave para lograr ese objetivo. Amazon es una de las marcas más reconocidas en el mundo porque distribuimos millones de productos a nuestros clientes. Hacer nuestro mejor esfuerzo por nuestros clientes es de donde obtenemos nuestra energía, y es por eso que encontrará que abordamos las cosas de manera diferente aquí.Amazon tiene implementadas las medidas necesarias para garantizar que los trabajadores cuenten con asientos adecuados. Durante los periodos de descanso y comida, los empleados podrán tomar su descanso en el área de comedor donde se encuentran las sillas disponibles, o salir de las instalaciones de la Empresa si así lo desean.Key job responsibilities- Conocer, profundizar y ser experto de los procesos estándar para garantizar una correcta capacitación- Seguimiento continuo a los participantes para soportar su curva de aprendizaje- Ofrecer capacitación, observación y entrenamiento.- Asegurar que los registros de capacitación se mantengan actualizados- Usar y analizar datos a diario para mejorar la experiencia de aprendizaje de nuevos ingresos- Retroalimentación sobre el desempeño de los grupos de nuevos empleados- Completar las pruebas/auditorias y da seguimiento a las acciones resultantes- Organizar (asignación de instructores) y monitorear el entrenamiento cruzado para las operaciones para respaldar los requisitos de habilidades máximas- Trabajar con operaciones en una matriz de habilidades para resaltar las brechas para la capacitación de roles críticos- Apoyar las operaciones con la entrega de capacitación en roles críticos- Mejorar los procesos a partir de la recopilación de comentarios y el análisis de datos- Asistir a las reuniones cuando sea necesario y proporcionar la información requerida- Trabajar en asociación con los gerentes para mejorar el desempeño de las nuevas contrataciones Basic Qualifications:- 1+ years of Microsoft Office products and applications experience- High school or equivalent- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications:- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reachOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionThe Workplace Incident Management (WIM) Team is searching for a WIM Investigator to join the team. In this role, you will oversee incident response for the Europe, Middle East and Africa (EMEA) Region. This position is an individual contributor and will report to the Regional WIM Manager, EMEA Region. The WIM Investigator assess and manages workplace incidents involving persons exhibiting inappropriate, concerning, or threatening behavior. To accomplish this, the WIM Investigator will work with multi-disciplinary teams comprised of cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal), and security partners (e.g., site security, intelligence analysts) to assess the behavior, investigate actions, and implement the appropriate protective measures to resolve the concern while appropriately supporting persons involved.To be successful in this role, you must have experience in Behavioral Threat Assessment and Management (BTAM), Investigations, Incident Management, Security Operations, Social Work or Law Enforcement. The ideal candidate must have a passion for helping people; has experience managing multiple caseloads of varying priority; possess strong analytical skills; demonstrates high judgment during high stress situations; must be an excellent oral and written communicator; and have a high degree of integrity.Key job responsibilities- Build and maintain collaborative partnerships with cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal), and security partners (site security, intelligence analysts).- Conduct comprehensive threat assessments or investigations into workplace incidents involving internal or external persons exhibiting inappropriate, abusive, or threatening behavior.- Organize, prioritize and investigate multiple incidents concurrently, as part of a caseload, with overlapping deadlines and changing priorities.- Conduct interviews of impacted employees, witnesses and/or persons of interest utilizing interviewing techniques.- Analyze CCTV video, access control systems and other data collection capabilities, in response to incidents in order to identify behaviors, root causes, locations, potential evidence, and/or person(s) involved.- Use Microsoft and Adobe products to include a cloud-based case management system for documentation of threat assessment or investigation.- Deliver detailed, well-organized, factual and timely investigative information, reports, assessments, and presentations for internal customers and stakeholders related to workplace incidents.- Document, report, and appropriately escalate risks, threats or issues to internal or external stakeholders and law enforcement agencies, as required by applicable laws. Basic Qualifications:- Bachelor's degree or equivalent in business or a related field- Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field that involves conducting threat assessments, workplace investigations, and/or incident response Preferred Qualifications:- Experience in facility/corporate security management, law enforcement, risk management, legal, or related industriesAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon is seeking a motivated, customer-obsessed Team Lead to join our Middle Mile Sort Center operations. As a Team Lead, you are the frontline leader responsible for managing a team of 30–80+ associates during your assigned shift. You will own the safe, efficient, and high-quality execution of sortation operations — from inbound dock management through sortation to outbound dispatch — while developing your team and driving continuous improvement.This is a hands-on, floor-based leadership role. You will spend the majority of your shift on the operations floor, directly engaging with associates, monitoring performance, resolving issues in real time, and ensuring adherence to Standard Operating Procedures (SOPs).Key Responsibilities.1. Pre-Shift Planning — Review staffing, attend leadership meeting, complete area readiness checks, and review plan for volume/CPT/bagging plan.2. Start of Shift — Deliver SOS brief, verify headcount and FCLM/CALM logins within 7 min, ensure associates scanning within 5 min.3. Shift Operations — Drive TPH across IB/Sort/OB, manage CPT priorities, track quality (FL, RL - NC/NNC, BM, MD and VPM DPMO, scan compliance), monitor TOT hourly, manage labor movements, and handle exceptions.4. Safety — Conduct audits, enforce PPE/ergonomic standards, drive RIR/LTIR improvement, lead incident response and yard safety.5. People Leadership — Floor engagement, real-time coaching and feedback to the AA6. End of Shift & CI — Verify volume handoff, complete area readiness/5S, document shift handover, participate in Kaizens, and drive defect reduction.Preferred Qualification:1. Basic proficiency in Microsoft Office (Excel, Word, Outlook)2. 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience3. Speak, write, and read fluently in English4. Willingness to work flexible, rotational shifts including nights, weekends, and peak/holiday seasons5. Bachelor's degree Basic Qualifications:- Bachelor's degree- Experience in customer-facing environment, warehousing, logistics or manufacturing Preferred Qualifications:- Speak, write, and read fluently in English- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionRelay Operations Center (ROC) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.Key job responsibilitiesResponsibilities include, but are not limited to:• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.• Developing and/or referring to performance metrics to drive team performance and business results.• Identifying the business impact of trends and making data backed decisions.• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.• Serves as escalation point for transportation specialists.• Owning process/business level reports/actions and diving compliance..• Perform Ad-hoc reporting and analysis as per requirement. Basic Qualifications:- 1+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications:- Bachelor's degree in supply chain management, operations, engineering, analytics or related field- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon is seeking a motivated, customer-obsessed Team Lead to join our Middle Mile Sort Center operations. As a Team Lead, you are the frontline leader responsible for managing a team of 30–80+ associates during your assigned shift. You will own the safe, efficient, and high-quality execution of sortation operations — from inbound dock management through sortation to outbound dispatch — while developing your team and driving continuous improvement.This is a hands-on, floor-based leadership role. You will spend the majority of your shift on the operations floor, directly engaging with associates, monitoring performance, resolving issues in real time, and ensuring adherence to Standard Operating Procedures (SOPs).Key Responsibilities.1. Pre-Shift Planning — Review staffing, attend leadership meeting, complete area readiness checks, and review plan for volume/CPT/bagging plan.2. Start of Shift — Deliver SOS brief, verify headcount and FCLM/CALM logins within 7 min, ensure associates scanning within 5 min.3. Shift Operations — Drive TPH across IB/Sort/OB, manage CPT priorities, track quality (FL, RL - NC/NNC, BM, MD and VPM DPMO, scan compliance), monitor TOT hourly, manage labor movements, and handle exceptions.4. Safety — Conduct audits, enforce PPE/ergonomic standards, drive RIR/LTIR improvement, lead incident response and yard safety.5. People Leadership — Floor engagement, real-time coaching and feedback to the AA6. End of Shift & CI — Verify volume handoff, complete area readiness/5S, document shift handover, participate in Kaizens, and drive defect reduction.Preferred Qualification:1. Basic proficiency in Microsoft Office (Excel, Word, Outlook)2. 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience3. Speak, write, and read fluently in English4. Willingness to work flexible, rotational shifts including nights, weekends, and peak/holiday seasons5. Bachelor's degree Basic Qualifications:- Bachelor's degree- Experience in customer-facing environment, warehousing, logistics or manufacturing Preferred Qualifications:- Speak, write, and read fluently in English- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionThe Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilitiesAs an experienced technology professional, you will be responsible for:- Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs- Advise customer’s technologists and business leads; help them to explore the art of the possible with machine learning, and to develop scalable Data Analytics and ML solutions on AWS to deliver business value in the most effective way- Discuss complex industry-specific business concepts with customer technologists and business leads especially in public sector- Drive large, complex customer engagements across pre-sales and delivery from ideation, through architecture design and scoping, all the way to closure and into delivery- Conduct workshop sessions to identify opportunities with our customers to scope how they could deliver business value through the use of Data Analytics and machine learning- Provide technical leadership and excellence on customer engagements to ensure alignment on scope, deliverables, timeline and customer expected outcomesAbout the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing Basic Qualifications:- 7+ years of technical specialist, design and architecture experience- 5+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience- 3+ years of cloud based solution (AWS or equivalent), system, network and operating system experience- 7+ years of external or internal customer facing, complex and large scale project management experience, especially in public sector cloud environments- Ability to obtain Singapore government security clearance. Preferred Qualifications:- Knowledge of AWS services including compute, storage, networking, security, databases, machine learning, and serverless technologies- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation).- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred.- Experience with automation and scripting (e.g., Terraform, Python)- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionDrive innovative mobile app and cloud development programs that make neighborhoods safer worldwide. Join Ring's TPM team to launch innovative devices and features while leveraging AI-powered tools to amplify your impact.Are you a passionate Technical Program Manager ready to facilitate breakthrough product development that directly reduces crime and enhances community safety? Ring seeks a customer-obsessed TPM with bias for action and insatiable curiosity to join our dynamic team.What you'll do:- Lead cross-functional programs for new Ring devices and mobile features that delight millions of customers- Leverage AI-powered tools and strategic thinking to drive successful product launches across organizational domains- Partner with product and engineering teams to deliver results that matter to communities globallyWhy you'll love it here:- Direct impact on neighborhood safety through innovative technology- Opportunity to combine AI-enhanced efficiency with human-centered leadership- Work with advanced IoT devices, mobile apps, and cloud backend systems- Join a team that values learning, curiosity, and bold actionThis role offers the perfect blend of strategic program management, emerging technology, and meaningful mission-driven work in a fast-paced, innovation-focused environment.About the teamThe Builders TPM team orchestrates complex programs across Ring's security ecosystem, transforming product visions into market-ready solutions that protect millions of homes worldwide. We bridge breakthrough ideas to reality by managing multi-team programs spanning hardware, software, mobile apps, and cloud infrastructure from ideation through deployment.Our culture emphasizes customer-first thinking, bias for action, and collaborative problem-solving while embracing AI-enhanced workflows and continuous learning. With high organizational visibility and ownership, we directly impact products used globally by working closely with engineering, product management, and marketing teams. If you're energized by turning complex technical challenges into elegant solutions that make neighborhoods safer, you'll thrive in our fast-paced, innovation-focused environment. Basic Qualifications:- 5+ years of working directly with engineering teams experience- 2+ years of technical product or program management experience- 2+ years of software development experience- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications:- 3+ years of working directly with engineering teams experienceAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Hawthorne - 127,100.00 - 172,000.00 USD annually

Job DescriptionDrive transformative technical programs that solve complex retail challenges by bridging science, data engineering, and business operations at Amazon scale. You'll own end-to-end delivery of ML/AI-powered solutions that impact billions in gross merchandise sales and hundreds of millions of customers worldwide, while collaborating with Applied Science, Data Engineering, Finance, and Retail leadership across the organization.Key job responsibilitiesLead end-to-end technical program delivery across ML/AI development, data pipeline architecture, and science-driven solutions that address critical retail challenges including catalog enrichment, defect root-cause analysis, cost allocation, and profitability modelingPartner across retail organizations to identify customer problems, define technical solutions, and deliver measurable improvements in collaboration with Selection, Supply Chain, Category, and Marketplace teamsServe as technical liaison between Applied Science, Data Engineering, and Business teams, translating business requirements into technical specifications and ensuring models are production-ready for scaleDrive architecture and system design discussions that evaluate trade-offs and ensure solutions support scalability, reliability, and cost-efficiency across large-scale retail operationsManage cross-functional dependencies and competing priorities across Science, Engineering, Finance, Operations, and Retail organizations, driving alignment at executive leadership levels and implementing risk mitigationsA day in the lifeAs a Senior Technical Program Manager in Retail Business Services, you'll navigate the intersection of machine learning innovation and retail operations. Your day might include facilitating a design discussion with our Applied Science team to evaluate trade-offs in a new catalog enrichment model, then pivoting to align cross-functional stakeholders on data pipeline architecture for supply chain defect elimination. You'll translate complex technical requirements into clear specifications, work with Data Engineering to ensure models are production-ready, and build measurement frameworks that quantify business impact. You'll also prepare executive narratives for leadership forums, manage competing priorities across multiple retail organizations, and identify risks early to keep large-scale programs on track. Throughout it all, you're solving problems that directly affect how millions of products are discovered and purchased by customers globally.About the teamWe are a team of technical leaders and builders focused on scaling Amazon's retail operations through intelligent automation. Our mission is to ensure that Amazon's catalog is complete, correct, and comprehensive—enabling customers to find exactly what they need every time. We work at the intersection of science, data, and retail business, tackling challenges that span catalog quality, inventory optimization, cost allocation, and supply chain efficiency.Our team collaborates closely with Applied Science, Data Engineering, Finance, Operations, and Retail organizations worldwide. We operate with visibility into senior leadership forums, giving us the opportunity to influence strategy at the highest levels. We're looking for someone who thrives in this complex, multi-stakeholder environment and can translate ambiguous problems into clear technical solutions. If you're energized by working on problems that impact billions of dollars in business value and hundreds of millions of customers, this is the place for you. Basic Qualifications:- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience owning/driving roadmap strategy and definition Preferred Qualifications:- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership- Experience managing cross-functional programs and release schedulesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionThe Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.Possessing a deep understanding of AWS products and services, as a Sr Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.Key job responsibilitiesAs an experienced technology professional, you will be responsible for:- Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs- Advise customer’s technologists and business leads; help them to explore the art of the possible with machine learning, and to develop scalable Data Analytics and ML solutions on AWS to deliver business value in the most effective way- Discuss complex industry-specific business concepts with customer technologists and business leads especially in FSI, Telco and Retail- Drive large, complex customer engagements across pre-sales and delivery from ideation, through architecture design and scoping, all the way to closure and into delivery- Conduct workshop sessions to identify opportunities with our customers to scope how they could deliver business value through the use of Data Analytics and machine learning- Provide technical leadership and excellence on customer engagements to ensure alignment on scope, deliverables, timeline and customer expected outcomesAbout the teamDiverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team Culture - Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:- 7+ years of technical specialist, design and architecture experience- 7+ years of external or internal customer facing, complex and large scale leading and implementation experience- 5+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience- 5+ years of cloud based solution (AWS or equivalent), system, network and operating system experience Preferred Qualifications:- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation).- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred.- Experience with automation and scripting (e.g., Terraform, Python)- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.- Technical experience preferred, knowledge of Data Technology stack of AWS and integration with Machine Learning and Generative AI.- Ability to obtain Singapore government security clearance.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionThe Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.Possessing a deep understanding of AWS products and services, as a Sr Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.Key job responsibilitiesAs an experienced technology professional, you will be responsible for: - Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs- Providing technical guidance and troubleshooting support throughout project delivery- Collaborating with stakeholders to gather requirements and propose effective solutions and strategies- Acting as a trusted advisor to customers on industry trends and emerging technologies- Sharing knowledge within the organization through mentoring, training, and creating reusable artifactsAbout the teamDiverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team Culture - Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:- 7+ years of technical specialist, design and architecture experience- 7+ years of external or internal customer facing, complex and large scale project leading and implementation experience- 5+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience- 3+ years of cloud based solution (AWS or equivalent), system, network and operating system experience Preferred Qualifications:- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation).- AWS Professional level certifications (e.g., Solutions Architect Professional, AWS Certified Generative AI Developer - Professional, AWS Certified Data Engineer) preferred.- Experience with automation and scripting (e.g., Terraform, Python)- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.- Knowledge of Data technology stack of AWS and integration with Machine Learning and Generative AIOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionThe Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.Possessing a deep understanding of AWS products and services, as a Sr Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.Key job responsibilitiesAs an experienced technology professional, you will be responsible for:- Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs- Advise customer’s technologists and business leads; help them to explore the art of the possible with machine learning, and to develop scalable Data Analytics and ML solutions on AWS to deliver business value in the most effective way- Discuss complex industry-specific business concepts with customer technologists and business leads especially in FSI, Telco and Retail- Drive large, complex customer engagements across pre-sales and delivery from ideation, through architecture design and scoping, all the way to closure and into delivery- Conduct workshop sessions to identify opportunities with our customers to scope how they could deliver business value through the use of Data Analytics and machine learning- Provide technical leadership and excellence on customer engagements to ensure alignment on scope, deliverables, timeline and customer expected outcomesAbout the teamDiverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team Culture - Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:- 7+ years of technical specialist, design and architecture experience- 7+ years of external or internal customer facing, complex and large scale project leading and implementation experience- 5+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience- 5+ years of cloud based solution (AWS or equivalent), system, network and operating system experience Preferred Qualifications:- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation).- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred.- Experience with automation and scripting (e.g., Terraform, Python)- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.- Technical experience preferred, knowledge of Data Technology stack of AWS and integration with Machine Learning and Generative AI.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionThe Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.Key job responsibilitiesAs an experienced technology professional, you will be responsible for:- Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs- Discuss complex industry-specific business concepts with customer technologists and business leads especially in public sector- Drive large, complex customer engagements across pre-sales and delivery from ideation, through architecture design and scoping, all the way to closure and into delivery- Conduct workshop sessions to identify opportunities with our customers to scope how they could deliver business value- Provide technical leadership and excellence on customer engagements to ensure alignment on scope, deliverables, timeline and customer expected outcomesAbout the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- 7+ years of technical specialist, design and architecture experience- 7+ years of external or internal customer facing, complex and large scale project management experience- Experience on building Distributed Cloud Native platforms leveraging various System design patterns including Event Driven Architecture, Rate leveling, Event streaming, CQRS and others.- Experience of independently leading a team that delivers working software systems consisting of multiple features spanning the full software lifecycle including design, implementation, testing, deployment, and maintenance strategy.- Knowledge of professional software engineering & best practices for the full software development life cycle, including innovative engineering practices with GenAI and Agentic AI, code reviews, build processes, testing, and operations.- Ability to obtain Singapore government security clearance. Preferred Qualifications:- AWS Professional level certification- Experience with automation and scripting (e.g., Terraform, Python)- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)- Knowledge of IT compliance and risk management requirements (e.g., PDPA in Singapore)- Hands-on experience with AI/ML integration, including use of foundational models or building intelligent features.- Background in product discovery methods like design thinking or event storming.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionThe Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact. Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilitiesAs an experienced technology program/project manager, you will be responsible for: • Leading and managing complex transformation program • Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning • Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes • Distilling customer needs into clear technical requirements and map them to business outcomes • Decomposing complex technical problems into actionable, deliverable solutions • Contributing to technical documentation and define documentation standards A day in the life This is a customer facing role. You will be required to travel to client locations and deliver professional services as needed. 고객을 대면하는 역할이며, 필요에 따라 전문적인 서비스 제공을 위해 고객을 방문해야 할 수 있습니다.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.#AWSKOREA#aws-korea-proserv-ap Basic Qualifications:- Bachelor’s degree in computer science, engineering, related field, or equivalent experience- 10+ years of leading complex, large-scale, IT, technical or engineering programs experience- 5+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience- Experience bridging business requirements with technical solutions, including facilitating architectural discussions and making trade-off decisions considering performance, scalability, security, and business impact- Experience leveraging cloud services, architectures, and frameworks (e.g., Well-Architected, Cloud Adoption Framework) to guide technical decisions and strategic planning Preferred Qualifications:- Experience engaging and influencing C-level executives, both business and technical- Experience leading engineering discussions around technology decisions and strategy related to a product- Experience using and adopting scaled agile framework (e.g. SAFe, LeSS)- AWS experience preferredOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAt Amazon Web Services (AWS) Professional Services, we’re hiring Engagement Managers to lead internal AWS, external partner, and customer teams. Engagement Managers deliver AWS cloud products and services that enable our customers to realize their business outcomes. These professional services engagements focus on AWS solutions to help customers and partners remove constraints and accelerate their journey to AWS. Amazon Web Services (AWS)에서는 AWS 컨설턴트, 외부 파트너 및 고객을 리딩할 Engagement Manager를 찾고 있습니다. Engagement Manager는 고객이 비즈니스 목표를 실현할 수 있도록 AWS 클라우드를 활용한 다양한 유형의 프로젝트의 딜리버리를 리딩합니다.Key job responsibilitiesDELIVERY · Working as a technical leader along side customer business, development and infrastructure teams.· Agile software development and DevOps· Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, milestones, budgets, and defining success criteria.· Helping customers architect scalable, highly available application solutions that leverage AWS services· Architecting and developing customer applications to be cloud optimized· Providing deep software development knowledge with respect cloud architecture, design patterns and programming· Advising and implementing AWS best practices· Working as both an infrastructure and application development specialistCOMMUNICATION· Excellent presentation, communication, and relationship building skills, across all levels of management. · Interface with various customers and internal AWS stakeholders which consists of senior leadership teams and project-level resources such as SMEs. TEAMING · Proven success in working with dispersed teams and executive leadership in a complex customer environment. · Team player who effectively integrates, motivates, and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project. This is a customer-facing role. You will be required to travel to customer locations to deliver professional services when needed.딜리버리· 고객 비즈니스, 개발, 운영 팀과 협업할 테크니컬 리더· Agile 방식의 소프트웨어 개발과 DevOps· 고객의 요구 사항, 사업영역 및 성공지표에 대한 이해를 바탕으로 AWS 영업, 프리세일즈, 트레이닝 및 지원 팀과 협력하여 고객의 기대를 상회하는 솔루션을 제공· AWS 서비스상에서 확장 가능하고 가용성 높은 어플리케이션 솔루션 설계를 지원· 클라우드에 최적화 될 수 있는 고객 어플리케이션 설계 및 개발· 클라우드 아키텍처, 디자인 패턴 및 프로그래밍과 관련한 심층적인 소프트웨어 개발 지식 제공· 인프라 및 어플리케이션 개발 전문가로 활동솔루션· 고객의 환경과 제약 사항에 대한 이해를 바탕으로 개인 혹은 다양한 조직을 리딩하여 프로젝트 목표를 분석하고 달성하기 위한 계획 수립을 통해 AWS 팀 멤버, 관계자 / SME 및 서드 파티의 목표 달성을 지원· 전략적 사고를 통해 프로젝트 목표를 달성하기 위한 계획의 수립 및 실행· 고객의 사업/재무적인 목표 달성을 지원커뮤니케이션· 뛰어난 프레젠테이션 및 의사 소통 (구두 및 서면) 능력· 외부 경영진 레벨 및 내부 AWS 이해 관계자와의 커뮤니케이션팀워크· 복잡한 고객 환경에서 다양한 팀 및 경영진과의 협력 도출·Cross functional (로컬 또는 원격) 팀원, 주요 관계자, 임원 및 프로젝트에 관여하거나 영향을 받는 개인 또는 조직을 효과적으로 통합하고 동기를 부여하며 관계를 구축· 매트릭스 환경에서 다양한 업무 관계자를 관리· 다른 팀과의 협상, 갈등 조정, 긍정적인 영향력 행사 및 성과 도출A day in the lifeThis is a customer facing role. You will be required to travel to client locations and deliver professional services as needed.고객을 대면하는 역할이며, 필요에 따라 전문적인 서비스 제공을 위해 고객을 방문해야 할 수 있습니다.About the teamThe Professional Services team at AWS is responsible for assisting enterprise customers as they shift to the cloud by incorporating our services into their overall architecture. We work hand-in-hand with customer teams and AWS partners to provide deep expertise in the architecture, design, development, and implementation of cloud computing initiatives that result in real business outcomes. As part of our team, you’ll accelerate the adoption of our products all while advocating for the success of our customers.About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:- 7+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience- Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)- Experience in leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale- Experience in leading and delivering enterprise-level IT engagements- Experience managing all phases of a project lifecycle including project governance, scheduling, milestone tracking, and defining success criteria in customer-facing engagements Preferred Qualifications:- 7+ years of delivering customer engagements in a professional services role experience- active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)- AWS certification- Experience in delivering customer engagements in a professional services role- Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalentOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job Description日本のエンタープライズ企業が挑む、クラウドを活用したビジネストランスフォーメーションの成功を、デリバリーリーダーとして一緒に実現しませんか？AI、マイグレーション、モダナイゼーション等のクラウドトランスフォーメーションを推進するお客様に対し、Engagement Managerチームを率いてプログラムデリバリーを統括し、お客様のビジネス成果を最大化する — それが Engagement Management Delivery Practice Manager の役割です。お客様のC-levelエグゼクティブと信頼関係を構築し、複雑な案件をステアリングしながら、デリバリーが常にお客様の期待を超えることを実現します。優秀なEngagement Managerの採用・育成を通じてチームを成長させ、パートナーと連携してデリバリーキャパシティを拡大し、日本のお客様のために最高の成果をデリバリーし続ける。お客様のビジネス変革に深く関わりながら、自らもリーダーとして成長できる、非常にエキサイティングなポジションです。#aws-jp-proserv-ap#AWSJapan Key job responsibilities- AI、データ、マイグレーション、モダナイゼーション、セキュリティ等の多様なクラウドトランスフォーメーションプログラムを成功裏にマネジメントできるEngagement Managerチームをリードし、メンバーの成長とキャリア発展を支援する。 - デリバリー品質とEngagement Managerの生産性向上のためのメカニズムを導入・強化し、エンゲージメント手法とベストプラクティスの導入においてソートリーダーシップを発揮する。 - 日本の大手エンタープライズ企業のC-suiteエグゼクティブに対する戦略的アドバイザーとして、お客様のビジネス課題を深く理解したうえでステアリングコミッティやエグゼクティブエンゲージメントをリードする。 - 顧客エスカレーション、フィードバック、是正措置、学びを自ら所有し、顧客満足度を推進する。 - 複雑なエスカレーションにおいても冷静に対応し、課題をお客様との関係強化の機会に転換する。 - ビジネスデベロップメント、プリセールス、契約交渉に参加し、お客様への価値提供を起点とした案件形成に貢献する。 - ローカル、リージョナル（APJ）、グローバルチーム、そしてAWSパートナーを巻き込み連携し、クラウドプログラムを設計・実施する。 - デリバリーポートフォリオの健全性とステータスを社内外のシニアステークホルダーに効果的に伝達し、透明性の高いコミュニケーションを維持する。 - デリバリープラクティス内でのAI活用を推進し、最新のテクノロジーを活かしてより大規模で複雑なプログラムを安全かつ効率的にデリバリーする。 - パートナーキャパシティを構築・拡大し、社内デリバリーチームを補完する。 お客様の成功のために、社内の多くのAWSチームやAWSパートナーを巻き込みリードする立場であり、お客様への価値提供に邁進することでリーダーとしての成長も実現できます。 Basic Qualifications:- 日本市場において複雑なトランスフォーメーションITプログラムのデリバリーにおいてテクニカルチームをリードした実績。- 20名以上のテクニカルチームおよび/またはコンサルティングチームの構築・スケーリング経験。- 複雑なトランスフォーメーションプログラムのデリバリーをガイドする技術的深さと信頼性。- アジャイルおよびプロジェクトマネジメントのフレームワーク、方法論、ツールの経験。- Fixed PriceおよびTime & Materialを含む各種デリバリーモデルでの実績。- テクニカル要件を顧客アウトカムに変換するビジネスコンサルティングの専門知識。- 複雑なサービスエンゲージメントにおけるプリセールスまたは営業・契約の経験。- 日本語：ネイティブレベル / 英語：ビジネスレベル（TOEIC 800+相当） Preferred Qualifications:- クラウドおよび/またはAIプロダクト・テクノロジー組織・多国籍企業でのテクニカルリーダーシップ経験。- 急成長環境でのチーム、プロセス、ケイパビリティのスケーリング実績。- グローバル企業の日本法人でのエンタープライズITコンサルティングおよび/またはデリバリー経験。- PMP、アジャイル認定資格（CSM、PSM、PMI-ACP、SAFe）、PRINCE2等の資格。- 日本の主要産業（金融、製造、小売、通信）での経験。- 日本のビジネス文化、コンセンサス型意思決定、ステークホルダーマネジメントへの深い理解。Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon MGM Studios is the home for talent, creating and producing Original films and television series for a global audience. Original series premiere exclusively on Prime Video, which is available in more than 240 countries and territories worldwide. Amazon MGM Studios also produces and acquires Original movies for theatrical release and exclusively for Prime Video.Amazon MGM Studios Series Marketing is seeking a highly motivated, results-oriented Senior Marketing Lead to develop and execute high-impact global marketing campaigns that drive single-title viewership and engagement, bring new customers to Prime, and lift overall brand affinity. You'll be responsible for owning end-to-end consumer campaign strategy on- and off-Amazon that builds awareness, deepens engagement, and drives measurable business outcomes for Prime Original Series. You will set the strategic vision for integrated go-to-market plans across titles, and lead cross-functional and cross-organizational teams to develop best-in-class programs that drive viewership, customer acquisition, and brand differentiation.As a Senior Marketing Lead, you'll have a proven track record of driving significantly complex initiatives with broad cross-organizational impact. You will operate with full autonomy to set roadmaps, goals, and strategy — influencing cross-organization and partner teams' metrics and goals. You possess a blended balance of strategist, brand builder, creative visionary, project leader, producer, industry expert, franchise architect, and analyst. Critical to success will be senior-level relationship building, industry influence, and the ability to orchestrate campaign rollouts on a global scale.Key job responsibilities- Own and drive overall global strategy for consumer marketing across a portfolio of Prime Original Series, including vision-setting, goals, positioning, and overall communication and engagement frameworks- Lead 360 campaign planning and execution across all channels (e.g., social, digital, Amazon owned channels, TV, in-theater, print, out-of-home, and PR) with accountability for cross-organizational alignment and impact- Set strategic direction with creators, showrunners, producers, and international teams to ensure global campaign coherence and maximize cross-market performance- Drive consumer insight strategy in partnership with research teams; translate insights into actionable campaign frameworks that influence broader organizational priorities- Own goals, performance metrics, and business outcomes for campaigns; establish mechanisms for continuous optimization and deliver measurable results in viewership lift, customer acquisition, engagement, and brand affinity- Serve as a senior leader and strategic catalyst who inspires cross-functional and cross-organizational teams to deliver bar-raising, best-in-class ideas and plans at global scale — removing barriers and elevating the standard of work- Develop and champion bold strategic ideas; secure executive buy-in and drive efficient implementation at scale across multiple stakeholder groups- Establish measurement frameworks against internal and external benchmarks; drive continuous improvement and innovation in campaign effectiveness- Present to senior leadership regularly on strategic direction, key metrics, and portfolio performance; set mechanisms to operationalize timely global status updates across titles and verticals- Cultivate and leverage senior-level relationships with talent, executive producers, agencies, external studios, and other global stakeholders to advance strategic positioning and campaign excellence Basic Qualifications:- 9+ years of professional non-internship marketing experience- Experience building, executing and scaling cross-functional marketing programs- Experience driving direction and alignment with cross-functional teams- Experience using data and metrics to drive improvements- Knowledge of the television and media industry- Experience in the entertainment industry- Experience working and communicating with creative talent (e.g. showrunners, EPs, directors, etc.) Preferred Qualifications:- Experience communicating results to senior leadershipAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAt Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.Key job responsibilitiesAs a Delivery Station Customer Service Associate, you will be responsible for:• Communicating with customers directly in-person, in addition to communicating via phone and email• Empathizing with and prioritizing customer needs• Upholding company values and respecting every customer• Resolving issues and setting appropriate expectations with customers• Clearly understanding and responding appropriately to the issues that customers present• Consistently composing grammatically correct, concise, and accurate written responses to customer issues• Approaching problems logically and with good judgment to ensure the appropriate customer outcome• Making quick and effective decisions on behalf of the customer• Working a flexible Full-Time (40+ hours per week) schedulePerforming the following tasks, with or without reasonable accommodation• Carry, lift, push and pull up to 49 pounds• Frequently push, pull, squat, bend and reach• Stand and walk during shifts lasting up to 12 hours• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)• Work in an environment where the temperature may vary due to outside weather conditions and is not controlledA day in the lifeYou’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.About the teamOur mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues. Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen. Basic Qualifications:- High school or equivalent- Experience in customer service- Experience working with computers and Microsoft Office (including Outlook, Word, and Excel)- Experience prioritizing and managing time effectively in dynamic environments- Experience with basic web-based tools and products like Outlook, Excel, Word and SharePoint Preferred Qualifications:- Bachelor's degree or equivalent- Experience in understanding performance metrics and developing them to measure progress against key performance indicators- Experience with written and verbal communication and presentation- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brandAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits. USA, IL, Granite City - 18.00 - 25.00 USD hourly