Amazon

Job DescriptionAmazon is seeking exceptional talent to help develop the next generation of advanced robotics systems that will transform automation at Amazon's scale. We're building revolutionary robotic systems that combine cutting-edge AI, sophisticated control systems, and advanced mechanical design to create adaptable automation solutions capable of working safely alongside humans in dynamic environments. This is a unique opportunity to shape the future of robotics and automation at an unprecedented scale, working with world-class teams pushing the boundaries of what's possible in robotic manipulation, locomotion, and human-robot interaction.  We are seeking an experienced Hardware development lead for end-to-end validation and verification efforts for advanced robotics and mobile manipulation systems. This role requires deep expertise in hardware and software, with the ability to build and scale comprehensive test strategies for complex electromechanical systems operating in dynamic industrial environments.Key job responsibilities- Lead and grow a multi-disciplinary hardware engineering team developing verification and validation plans for HW.- Drive the overall hardware verification and validation strategy aligned with product development roadmaps- Partner with HW multi-disciplinary teams to deliver safe, reliable, and scalable robotic solutions- Plan ahead to avoid hardware defects and drive any problems to zero- Thrive in an entrepreneurial and ambiguous environment, making high-judgment decisions with incomplete informationAbout the teamYou'll join a team building next-generation robotic systems designed for real-world industrial environments. We integrate autonomy, dexterous manipulation, and robust mechanical design to create systems that work safely and reliably alongside people. This role reports to senior technical leadership and collaborates across hardware engineering, software development, applied science, and operations teams. Basic Qualifications:- 3+ years of engineering team management experience- Bachelor's degree in Electronic Engineering, Computer Engineering, or a related field- Experience in manufacturing, process, or industrial engineering- Experience developing and testing mechanical robotics equipment- Experience in system-level integration- Experience in hardware design and validation of components, subsystems and systems Preferred Qualifications:- Master's degree in Mechanical or Electrical Engineering or a related field- Knowledge of MS Excel, AutoCAD, MS Project, and software for technical document writing such as Visio, Word, or PowerPoint- Experience in technical leadership of development, testing, and implementation of large-scale, complex technology projectsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, MA, N.Reading - 151,000.00 - 204,300.00 USD annually

Job DescriptionThis position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.Are you passionate about revolutionizing how enterprises make decisions through the power of artificial intelligence? Do you envision a future where agentic AI transforms entire business operations across industries? Then come help us shape the future of enterprise decision-making at AWS.As a Specialist Solutions Architect, you will be at the forefront of a fundamental reimagining of enterprise decision making and planning, targeting a rapidly expanding agentic AI market for supply chain. You will drive the architectural vision for solutions that span multiple domains across enterprise customer's planning and decisioning teams for Amazon Connect Decisions adoption. You will own the design and delivery of entire programs of customer solutions, creating new patterns and methodologies that become industry standards. Operating with autonomy and independence, you'll tackle significantly complex problems in emerging or novel areas, simplifying them into elegant solutions that become reference designs for the future!Internally, you will be both the voice of the customer and a technical asset, working directly with AWS product teams to shape our roadmap, while also leading the creation of thought leadership content that defines how AWS communicates its technology to customers. Your influence will extend to company-wide impact, driving transformative solutions at scale.Key job responsibilities- Lead the development of enterprise-wide agentic AI architectures and frameworks that span multiple domains- Collaborate with C-suite and VP-level stakeholders to shape both technical and business strategies- Design and validate reference architectures that become industry standards for applying AI in business process optimization- Drive clarity in ambiguous situations, leading large organizational or multi-country initiatives- Mentor and develop other Solutions Architects, contributing to the growth of technical excellence across AWSAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications:- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- 3+ years of design, implementation, or consulting in applications and infrastructures experience- Experience migrating or transforming legacy customer solutions to the cloud Preferred Qualifications:- 5+ years of infrastructure architecture, database architecture and networking experience- Experience working with end user or developer communitiesAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionApplication deadline: Applications will be accepted on an ongoing basisInnovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy.We are looking for a Pharmacy Technician to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! An active in-state pharmacy technician license is required to be considered.#everydaybetterSchedule: 4, 10 hour shifts from 6:00pm - 4:30am local timeKey job responsibilitiesCore Responsibilities: • Assist pharmacist in filling prescription items, as permitted by the state board of pharmacy • Maintain a safe and clean pharmacy by complying with procedures, rules, and regulations • Work daily with Leadership to ensure the right medications are put in the right packets • Run automated machinery required to pre-sort and package medications • Fill exception trays with appropriate medication • Transition orders through different workflow stages from initial dispense through quality control • Count and fill prescription vials and affix labels on bulk prescription items • Pack and ship completed orders including printing and affixing appropriate labels on dispenser, shipping boxes • Sort and triage the right boxes to ship at the right time • Aid the pharmacy manager and pharmacists with receiving, shipping, counting, and packing • Clean, and help maintain, equipment and work areas • Package medications for dispensing and for delivery • Work a flexible schedule - shifts will possibly start and end outside of normal business hours Physical Requirements: • During Peak/high demand, shifts last up to 12 hours (standard full-time shifts are 8-10 hours) • Standing, bending, reaching above the head, kneeling, crouching and/or stretching • Lifting and moving products up to 49 lbs in weight • Manual dexterity of hands and wrists Basic Qualifications:- active and unrestricted Pharmacy Technician license (or equivalent trainee/assistant license) in state of employment- National Pharmacy Technician Certification (PTCB or NHA)- Speak, write, and read fluently in English- High school diploma or equivalent- 6+ months of working with computer and web based tools experience- Ability to communicate effectively with coworkers and supervisor. Ability to read and understand English language labelling on product cartons and prescription labels. Preferred Qualifications:- Experience recognizing and identifying patient medications- Experience working in a fast-paced work environment- Demonstrated ability to work as an effective team member- Demonstrated organization skills and attention to detail- Ability to recognize and identify patient medications- Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and qualityAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at  https://hiring.amazon.com/why-amazon/benefits. USA, CO, Englewood - 25.00 - 26.00 USD hourly

Job DescriptionThe companies defining the future of AI are a small number of startups training, tuning, and operating models at scale. They are run by ambitious founders, who solve the hardest problems across a variety of different industries. They are moving fast, operating at the edge of what technology can do, and defining the possibilities of computing for years to come. We are looking for technical builders who are passionate about helping startups at the frontier of AI to grow. This role requires someone who is equally comfortable in deep architectural conversations and advisory discussions. For someone who understands that for a startup, the right technical decision and the right business decision are rarely separate. In this position, you will work directly with a portfolio of frontier AI startups, helping them architect, train, fine-tune, and deploy AI systems at scale. Your conversations will range from low-level discussions about chip types to high-level explorations of advanced prompt engineering. Your work will extend beyond individual customer relationships. You will serve as a direct feedback channel to product teams, translating patterns you observe across your portfolio into concrete input on what should be built and improved. You will contribute to the broader technical community through written content and conference presentations, sharing knowledge at a scale that one-on-one work alone cannot reach.Key job responsibilities- Advise a range of funded AI Startups to adopt the right architecture for them. - Support startups in architecting scalable, reliable, and secure solutions. - Support adoption of a broad range of AWS services to deliver business value and accelerate growth. - Support the evolution and roadmap of the AWS platform and services, connecting our engineering teams with our customers for feedback. - Establish and build technical relationships within the startup ecosystem, including accelerators, incubators, and VCs. - Develop startup specific technical content, such as blog posts, sample code, and solutions to assist customers solve technical problems and reduce time-to-market.A day in the lifeA day in the life of a Frontier AI Solutions Architect is rarely the same. Expect to have a variety of different types of technical conversations revolving around applied AI and infrastructure, meetings with VCs and incubators, and opportunities to build and present AI content and projects.About the teamFrontier AI is a team of builders. We work with our customers, peers, and cross-functional teams to build out what is possible with AI. Learning by doing, collaborating, and scaling knowledge is the culture of the team. Basic Qualifications:- 2+ years of design, implementation, or consulting in applications and infrastructures experience- 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- Experience in technology/software sales, pre-sales, or consulting- Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers- 5+ years of working with Data & AI related technologies, including, but not limited to, AI/ML (Artificial Intelligence/Machine Learning), GenAI (Generative AI), Analytics, Database, and/or Storage experience- Experience in enterprise scale infrastructure or development-based cloud programs/projects in a related industry- Experience in a new unit business or a startup Preferred Qualifications:- 2+ years of infrastructure architecture, database architecture and networking experience- Experience working with end user or developer communities- Experience architecting/operating solutions built on AWS- Experience in a technical role within a sales organizationAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionPrime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video subscriptions such as Apple TV+, HBO Max, Peacock, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads.Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience. As a Prime Video team member, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people.We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you!Key job responsibilitiesAs an Applied Scientist at Prime Video, you will have end-to-end ownership of the product, related research and experimentation, applying advanced machine learning techniques in computer vision (CV), Generative AI, multimedia understanding and so on. You’ll work on diverse projects that enhance Prime Video’s content localization, image/video understanding, and content personalization, driving impactful innovations for our global audience. Other responsibilities include: - Research and develop generative models for controllable synthesis across images, video, vector graphics, and multimedia - Innovate in advanced diffusion and flow-based methods (e.g., inverse flow matching, parameter efficient training, guided sampling, test-time adaptation) to improve efficiency, controllability, and scalability. - Advance visual grounding, depth and 3D estimation, segmentation, and matting for integration into pre-visualization, compositing, VFX, and post-production pipelines. - Design multimodal GenAI workflows including visual-language model tooling, structured prompt orchestration, agentic pipelines.A day in the lifePrime Video is pioneering the use of Generative AI to empower the next generation of creatives. Our mission is to make world-class media creation accessible, scalable, and efficient. We are seeking an Applied Scientist to advance the state of the art in Generative AI and to deliver these innovations as production-ready systems at Amazon scale. Your work will give creators unprecedented freedom and control while driving new efficiencies across Prime Video’s global content and marketing pipelines. This is a newly formed team within Prime Video Science! Basic Qualifications:- 3+ years of building machine learning models for business application experience- PhD, or Master's degree and 6+ years of applied research experience- Experience programming in Java, C++, Python or related language- Experience with neural deep learning methods and machine learning Preferred Qualifications:- Experience with modeling tools such as R, scikit-learn, Spark MLLib, MxNet, Tensorflow, numpy, scipy etc.- Experience with large scale distributed systems such as Hadoop, Spark etc.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Sunnyvale - 192,200.00 - 260,000.00 USD annually

Job DescriptionThe Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site. This role involves managing and leading a team of Operations and Area Managers, coaching and mentoring them to ensure performance objectives are met. The Sr. Operations Manager is also responsible for building and maintaining positive employee relations and developing leadership strength within the Fulfillment Center (FC). This position requires a strategic leader who can balance operational excellence with team development while driving results across all areas of the facility.Responsibilities:• Leads the development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency within their functional area and enable the FC to consistently achieve and surpass business objectives.• Responsible for overall performance of either Inbound or Outbound operation, including safety, quality and customer experience• Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Operations Managers accountable for their performance and the performance of their departments.• Leverages Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.Additional Job Elements:• Lift and move totes up to 49 pounds each• Regular bending, lifting, stretching and reaching both below the waist and above the head• Walking around the FC with great frequency; FCs are over a quarter mile in length• Continual standing and/or walking an average of 5 miles daily• Ability to work in construction/distribution environments that may be noisy, unlit, unheated, not air-conditioned• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)Responsibilities:• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives. Basic Qualifications:- Work flexible hours as business demands, including overnight, weekends and holidays- 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment- Prior experience with performance metrics, process improvement and Lean techniques Preferred Qualifications:- Ability to handle changing priorities and use good judgment in stressful situations- Interest in long-term career development through assignments in multiple FCs across the nation- Experience with a contingent workforce during peak seasons- Bachelor's degree in Engineering, Operations or related field. MBA preferredAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, MD, North East - 135,000.00 - 182,700.00 USD annually

Job DescriptionThis position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.Are you passionate about revolutionizing how enterprises make decisions through the power of artificial intelligence? Do you envision a future where agentic AI transforms entire business operations across industries? Then come help us shape the future of enterprise decision-making at AWS.As a Specialist Solutions Architect, you will be at the forefront of a fundamental reimagining of enterprise decision making and planning, targeting a rapidly expanding agentic AI market for supply chain in APJ. You will drive the architectural vision for solutions that span multiple domains across enterprise customer's planning and decisioning teams for Amazon Connect Decisions. You will own the design and delivery of entire programs of customer solutions, creating new patterns and methodologies that become industry standards. Operating with autonomy and independence, you'll tackle significantly complex problems in emerging or novel areas, simplifying them into elegant solutions that become reference designs for the future!Internally, you will be both the voice of the customer and a technical asset, working directly with AWS product teams to shape our roadmap, while also leading the creation of thought leadership content that defines how AWS communicates its technology to customers. Your influence will extend to company-wide impact, driving transformative solutions at scale.Key job responsibilities- Lead the development of enterprise-wide agentic AI architectures and frameworks that span multiple domains- Collaborate with C-suite and VP-level stakeholders to shape both technical and business strategies- Design and validate reference architectures that become industry standards for applying AI in business process optimization- Drive clarity in ambiguous situations, leading large organizational or multi-country initiatives- Mentor and develop other Solutions Architects, contributing to the growth of technical excellence across AWSAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications:- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- 3+ years of design, implementation, or consulting in applications and infrastructures experience- Experience migrating or transforming legacy customer solutions to the cloud Preferred Qualifications:- 5+ years of infrastructure architecture, database architecture and networking experience- Experience working with end user or developer communitiesAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionMarketing technology support is going through a fundamental shift, and this role is at the center of it. You will drive the transformation of Marketing Technology Operations from a reactive, ticket-driven support model to a proactive, agentic one. This is not a one-time project. You will lead the program to build and operationalize agentic support capabilities, and then continue to run and improve those operations as part of the team's long-term operating model.In the near term, you will deconstruct legacy support workflows and rebuild them into intelligent, system-led processes where AI agents handle intake, classification, diagnosis, routing, and, where possible, resolution without human intervention. You will shift the support model toward proactive detection and prevention, using signals, telemetry, and agent-driven monitoring to surface and resolve issues before they reach end users. As the program matures, you and the team will operate and continuously improve these agentic systems as the steady-state way the organization runs.You will partner closely with Product and Engineering to ensure agentic capabilities are reliable in production, while also supporting Product's agentic content supply chain journey by providing operational readiness and front-line feedback. You will lead change management efforts to transition marketers from legacy workflows to new agentic ways of working, ensuring adoption is smooth, well-supported, and sustained.This role steps into an environment already in motion. Two builders are actively developing next-generation intake, triage, and automation workflows. You will lead this program, bringing the structure, standardization, prioritization, and pace needed to move from experimentation to a scalable, production-ready model. The existing team members will continue to build and operate alongside you as part of the long-term agentic operations engine.Key job responsibilitiesDeconstruct existing ticket-driven support workflows and redesign them into AI-native, agentic systems that automate intake, triage, diagnosis, routing, and resolution, shifting the team from reactive support to proactive detection and preventionOwn day-to-day reliability for agentic systems in production, including observability, failure detection, root cause analysis, and resolution across the marketing technology stack (AEM, Marketo, AEP)Partner with Product and Engineering to operationalize the rollout of agentic capabilities, defining testing, validation, acceptance criteria, and readiness frameworks that ensure systems perform reliably in productionSupport Product's agentic content supply chain roadmap by providing operational readiness assessments, front-line system feedback, and production support planning for new capabilitiesLead change management to transition marketers from legacy workflows to new agentic ways of working, building trust through transparency into how agents make decisions and when human judgment is neededLead a small team of builders developing automation and agentic support workflows, providing direction, prioritization, quality standards, and operational playbooksDefine and track key operational metrics including automation rate, MTTR, ticket deflection rate, agent classification accuracy, and the ratio of system-detected issues to user-reported ticketsAbout the teamChannel Technology and Operations is the front-line support and triage organization that keeps Amazon's marketing technology ecosystem running. We don't build campaigns. We ensure the platforms, pipelines, and systems that marketers depend on are operational, reliable, and performant. When something breaks in AEM, Marketo, or AEP, our team diagnoses it, resolves it, and drives the systemic fix so it doesn't break again. But we're not content to stay reactive.We are in the early stages of a fundamental transformation: moving from a reactive, ticket-based support model to a proactive, AI-native operating model where intelligent systems detect issues before they impact users, automate triage and resolution, and continuously improve system health. We already have two builders actively developing next-generation intake and automation workflows. We also partner closely with Product to support their agentic content supply chain vision, ensuring that as new capabilities roll out, the operational foundation is ready and marketers are equipped to adopt new ways of working. We're looking for someone who can drive this program forward with structure, velocity, and operational rigor.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams Preferred Qualifications:- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Mountain View - 81,600.00 - 142,800.00 USD annuallyUSA, TX, Austin - 74,200.00 - 129,800.00 USD annuallyUSA, VA, Arlington - 74,200.00 - 129,800.00 USD annually

Job DescriptionHow often have you had an opportunity to be a founding member of a team that is tasked with solving a huge business problem through innovative technology? If you want to join innovative team that is making history and breaking new ground for Amazon, this is the place for you.For millions of customers worldwide, the Amazon name is synonymous with delivery – and the Delivery Experience (DEX) team provides those customers with innovative ways to get what they want and need, enabling the choices they make on every order, every day. We combine customer impact with retail invention, solving huge technical challenges along the way. We are looking for a motivated SDE II with the desire and talent to contribute and lead to this vision. This person will have a track record of success delivering new features or products. This person has thrived and succeeded in delivering high quality technology products and services in a hyper-growth environment where priorities shift fast. This person has strong design and implementation experience and a strong knowledge of web services and protocols.As a Software Development Engineer II, you will design, manage and own technologies in Delivery programs space and. you will have significant influence on our overall strategy by helping define new product features, drive the system architecture, and spearhead the best practices that enable a quality product. Basic Qualifications:- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language Preferred Qualifications:- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Santa Clara - 165,200.00 - 223,600.00 USD annuallyUSA, VA, Arlington - 143,700.00 - 194,400.00 USD annuallyUSA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

Job DescriptionAmazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Technician to join our expanding Infrastructure Operations team.Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves hardware and network diagnostics followed by physical repair and may include participation in an on-call rotation. All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to hardware and network repair candidates will install equipment, create documentation, innovate solutions, and fix problems within the Data Center Space. This team works in an environment that operates 24/7.All physical requirements are expected with reasonable accommodations:* Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds* Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed* Some regional travel may be requiredNOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completionAbout the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications:- 1+ years of computer/server hardware troubleshooting or related IT experience- Work a flexible schedule including weekends, nights, and holidays Preferred Qualifications:- Knowledge of network design, protocols and Layer 1/2 troubleshooting- Associate's degree in information technology or computer science- Experience in a data center or other critical environment- 1+ years of computer networking experience, or experience managing work and priorities through a ticketing systemAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAt Amazon México, we're working to be the most customer-centric company on earth and Monterrey operation is critical. To get there, we need exceptionally talented and driven people.Our Sort Center operations represents a strategic connectivity to reach our vision. Our Site Leaders are responsible for all safety, budgetary, people development and operations objectives for an entire building. Responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the SC. Key job responsibilities- Own and deliver the operational budget for the whole SC, including safety, productivity, financial planning, labor planning, and operational goals- Provide strategic level/long-term planning (3, 6, 12 months and 3Yr overview).- Guide building culture according to leadership principles- Set clear goals and expectations for Operations and Area Managers- Measure performance, provides feedback, and holds leaders accountable- Drive creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the SC to meet and exceed business plan- Take proactive steps to ensure that best practices are shared across all departments, shifts and among the network- Work closely with support staff (HR, Finance, Facilities, Safety, IT and other Site Leaders/General Managers) to build and secure support and resources for projects and initiatives, as well as providing needed support and resources for other network initiativesA day in the lifeYou’ll be based at one of our operational sites. Spending lots of time on site will help you develop your team and collaborate on operational planning. This role has two sides. You’ll manage and motivate a team of leaders. At the same time, you’ll focus on long-term objectives. This includes creating contingency plans to keep operations running and mitigate against disruptions and driving initiatives that boost quality, safety and productivity. You’ll be a source of accountability and a business-wide champion of best practice.About the teamInclusive team cultureAt Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work Life BalanceWe believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional. Basic Qualifications:- Bachelor's degree or equivalent- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 3+ years of employee and performance management experience- 6+ years of industry work experience- Speak, write, and read fluently in English Preferred Qualifications:- 1+ years of performance metrics, process improvement or lean techniques experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionOur Senior Operations Managers are responsible for all budgetary, people development, and operations objectives. The Senior Operations Manager is responsible for all aspects of operations or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations, and building leadership bench strength within the Fulfillment Center.Responsibilities:• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.Additional Job Elements:• Lift and move totes up to 49 pounds each• Regular bending, lifting, stretching and reaching both below the waist and above the head• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length• Continual standing and/or walking an average of 5 miles daily• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation) Basic Qualifications:- Bachelor's degree or equivalent- Work flexible hours as business demands, including overnight, weekends and holidays- 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment- Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.- Prior experience with performance metrics, process improvement and Lean techniques Preferred Qualifications:- Interest in long-term career development through assignments in multiple FCs across the nation- Degree in Engineering, Operations or related field and MBA preferred- Experience with a contingent workforce during peak seasons- Ability to handle changing priorities and use good judgment in stressful situationsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, NC, Concord - 135,000.00 - 182,700.00 USD annually

Job DescriptionThis position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.Are you a builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Contact Center background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Amazon Specialist and Partner Organisation (ASP) Amazon Connect Decisions team as a Specialist Solutions Architect!The Amazon Specialist and Partner Organization (ASP) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small and mid-market accounts to enterprise-level customers in public sector and health care. We work backwards from our customer's most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. ASP teams include business development, specialist and technical solutions architecture. As part of ASP, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam.Key job responsibilities- Represent the voice of the customer and our partners; collaborate with field and central teams to bring customer feedback to product teams. Lead curation of custom feature and availability requests for unique customer use cases- Provide advanced technical knowledge to your aligned GTM teams to unblock our partners that are delivering for our customers’ largest and most critical business challenges- Along with your extended team, own the technical bar for specialist technical artifacts and standards- Collaborate with your GTM colleagues to provide technical insights into GTM strategy and support field marketing to execute local technical events, campaigns, and customer engagements- Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc.- Guide and Support an AWS internal community of technical subject matter experts aligned to your customers. Create field enablement materials for the broader SA population to help them understand how to integrate new AWS solutions into customer architectures- Design and deliver practice build and continual improvement to our partners' business, ensuring partners are delivering architectures and implementations that meet or exceed the needs of our customersAbout the teamThis position is part of the Amazon Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.The Amazon Connect Decisions Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications:- 2+ years of design, implementation, or consulting in applications and infrastructures experience- 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- 10+ years of IT development or implementation/consulting in the software or Internet industries experience Preferred Qualifications:- Experience working within software development or Internet-related industries- Experience migrating or transforming legacy customer solutions to the cloud- Experience working with AWS technologies from a dev/ops perspectiveAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, NY, New York - 144,500.00 - 195,400.00 USD annuallyUSA, WA, Seattle - 131,300.00 - 177,600.00 USD annually

Job DescriptionAmazon Web Services (AWS) is looking for a highly skilled and motivated Solutions Architect to help design and deliver advanced cloud computing solutions to Australian Healthcare customers. You will be a member of a dynamic team, bringing the latest in disruptive, cloud computing technology to solve difficult and impactful challenges within the public sector. You will be a key member of the business development and sales team and part of the larger AWS Worldwide Public Sector team.As a Senior Solutions Architect, you will partner with customers, sales, and other AWS technical teams to craft highly flexible and resilient architectures that address customer mission challenges. As a trusted customer advocate, you will help organizations understand best practices around advanced cloud solutions. You will seek out opportunities to broaden the use of AWS across customer organizations.The ideal candidate will possess a deep understanding of either Public Healthcare or Government business requirements, the cloud computing landscape, application modernization initiatives, and security requirements. They also have customer-facing skills that will allow them to represent AWS within a customer's environment, present cloud computing concepts and architectures to diverse audiences, and drive discussions with technical and non-technical customer personnel at all levels of an organization. They should also have a demonstrated ability to think strategically about business, mission, product, complex architectures, and technical challenges from a customer perspective and lead a team of solution architects and other technical resources in this context.Key job responsibilities1. Helping customers navigate a technology change journey2. Learning about AWS services and solutions3. Advancing the sales cycle by explaining AWS services and solutions to customers4. Advocating on behalf of customers for new features and capabilitiesKey job responsibilities- Hire, on-board, train, and develop new Solution Architects from internal and external sources.- Build and coach the team on the skills needed to conduct one-to-few and one-to-many training sessions so they can transfer deep technical skills to customers who are considering or using AWS.- Establish strategic initiatives to accelerate adoption of AWS by Public Healthcare organizations- Partner with Sales and Business Development leadership to support field sales engagements- Lead solutions architecture teams in driving revenue and market share for AWS through technical engagements- Act as a conduit and liaison between customers, service engineering teams, and SupportA day in the lifeSolutions architects are part of the sales organization. They often meet with customers to understand their business and technical challenges, crafting solutions that leverage AWS products and services. To ensure they can bring the best solutions forward a portion of their time is dedicated to learning and experimentation with the latest technologies.About the teamSolutions Architects are regarded as technical “thought leaders” who evangelize emerging technologies not only on a conceptual level, but also on a practical. Our SA’s played a critical role in the widespread adoption and advancement of cloud computing capabilities within the public sector. They think outside of the box to provide solutions that are cost-effective, time-saving, and secure. As an SA, you’ll solve problems at both the mission and technical levels by working backwards from customer requirements. Basic Qualifications:- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- 3+ years of design, implementation, or consulting in applications and infrastructures experience- Bachelor's degree in computer science, engineering, mathematics or equivalent- Experience developing technology solutions and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing- Experience engaging and influencing C-level executives, both business and technical Preferred Qualifications:- Knowledge of distributed systems design and implementation or equivalent- Experience presenting to both technical and non-technical executive audiences- Experience architecting, migrating, transforming or modernizing customer requirements to the cloudAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon Customer Service handles hundreds of millions of customer contacts each year across every Amazon business. Our Associate Experience organization owns the products, platforms, and AI systems that determine how Customer Service Associates (CSAs) onboard, learn, receive coaching, improve performance, and collaborate with AI to deliver exceptional customer outcomes.As Customer Service evolves, associates will increasingly solve sophisticated customer problems while AI automates routine interactions. This requires fundamentally reimagining how Amazon develops, supports, and continuously improves one of the world’s largest workforces.We are seeking a Principal Product Manager to define the long-term vision for Associate Experience. This leader will establish the product strategy for the next generation of workforce experiences, spanning workforce intelligence, learning, coaching, performance management, associate communications, and future AI-enabled experiences. You will define how Customer Service continuously learns from its workforce and transforms operational insights into better products, better associate experiences, and better customer outcomes.This is a highly strategic role requiring close partnership with Engineering, Science, Business Intelligence, UX, Operations, Routing, Workforce Planning, and senior leaders across Customer Service. The current platform does not exist in the form it needs to, providing a rare opportunity to define an entirely new product space.Key job responsibilities> Define the long-term vision and strategy for Associate Experience across Customer Service.> Establish the multi-year product roadmap spanning workforce development, workforce intelligence, and associate workspace experiences.> Define how Customer Service measures, understands, and continuously improves workforce effectiveness.> Drive product strategy across multiple engineering teams and partner organizations.> Influence senior leadership on long-term investments that improve associate capability, customer outcomes, and operational efficiency.> Partner closely with Engineering, Applied Science, and Business Intelligence to transform operational insights into differentiated product capabilities.> Author product strategy documents, investment narratives, and long-term product visions presented to senior leadership. Basic Qualifications:- Bachelor's degree- 8+ years of technical product or program management experience- Experience with feature delivery and tradeoffs of a product- Experience working with and influencing senior level stakeholders Preferred Qualifications:- Experience with AI/ML technologies- Experience leading greenfield product initiatives with broad organizational impact.- Experience in enterprise software, workforce technology, customer service, or productivity platforms.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon Customer Service is reinventing how Customer Service Associates develop the skills required to solve increasingly sophisticated customer problems. Our Associate Experience organization owns the products and experiences that help associates onboard faster, continuously build capability, and collaborate effectively with AI.We are seeking a Product Manager to define the future of workforce development across Customer Service.You will own the product strategy for onboarding, learning, coaching, and capability development experiences used by hundreds of thousands of associates globally. Working closely with Engineering, UX, Applied Science, and Operations, you will create adaptive learning experiences, embedded coaching, personalized development journeys, and intelligent interventions that continuously improve associate capability throughout the employee lifecycle.The current experience is fragmented across multiple tools and workflows. This role will define the next generation of workforce development experiences that enable associates to continuously learn within the flow of work.Key job responsibilities> Own the product strategy and roadmap for onboarding, learning, and coaching experiences.> Build adaptive learning, embedded coaching, and personalized capability development experiences.> Define how AI can personalize workforce development across the associate lifecycle.> Partner closely with Engineering, UX, Applied Science, Business Intelligence, and Operations to modernize workforce development experiences.> Define experimentation strategies and success metrics that continuously improve associate capability.> Drive product execution from vision through launch. Basic Qualifications:- Bachelor's degree- 5+ years of technical product or program management experience- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning Preferred Qualifications:- Experience in building and driving adoption of new tools- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight- Experience building learning technologies, enterprise software, or AI-enabled products.- Experience developing customer or employee-facing software at scale.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionCustomer Service Associates perform at their best when they have the right information, guidance, and support at the right moment. Our Associate Experience organization is building the next generation Associate Workspace—a unified experience where associates start their day, receive personalized guidance, stay informed, collaborate with their teams, and continuously improve while serving customers.We are seeking a Sr. Product Manager Technical to define the future of the Associate Workspace across Customer Service.You will own the product strategy for performance management, associate communications, notifications, recognition, daily priorities, and future workforce engagement experiences. Working closely with Engineering, UX, Applied Science, Business Intelligence, and Operations, you will transform fragmented tools and manual workflows into a unified workspace that helps associates stay informed, engaged, and productive throughout the workday.This role offers a unique opportunity to define how hundreds of thousands of Customer Service Associates interact with Amazon’s internal systems every day while shaping the future of human-AI collaboration in frontline operations.Key job responsibilities> Own the product strategy and roadmap for performance management and the Associate Workspace.> Build intelligent performance guidance, notifications, communications, recognition, and personalized daily experiences.> Define the long-term vision for associate communications and in-workflow engagement.> Partner closely with Engineering, UX, Applied Science, Business Intelligence, and Operations to deliver a unified associate workspace.> Drive product strategy, experimentation, and end-to-end product execution. Basic Qualifications:- Bachelor's degree- 5+ years of technical product or program management experience- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning Preferred Qualifications:- Experience in building and driving adoption of new tools- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight- Experience building enterprise software, productivity platforms, workflow applications, or AI-enabled products.- Experience developing customer or employee-facing software at scale.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon Customer Service handles hundreds of millions of customer contacts each year across every Amazon business. Our Associate Experience organization owns the products, platforms, and AI systems that determine how Customer Service Associates (CSAs) onboard, learn, receive coaching, improve performance, and collaborate with AI.As AI increasingly automates routine interactions, associates will spend more time exercising judgment, solving complex customer problems, and delivering personalized experiences. We are investing in reimagining how associates develop these capabilities, moving from fragmented tools and manual workflows toward an intelligent workforce platform that continuously develops associate capability throughout their career.We are seeking an experienced Software Development Manager to lead the Associate Development Platform.You will lead the engineering team responsible for modernizing onboarding, learning, coaching, performance management, and future associate engagement experiences used by hundreds of thousands of Customer Service Associates globally. Your team will build the shared capabilities powering adaptive learning, embedded coaching, personalized guidance, notifications, and performance experiences integrated directly into the associate workflow.The current platform does not exist in the form it needs to. This leader will define the engineering strategy, build the team, establish long-term architecture, and partner closely with Product, UX, Applied Science, Business Intelligence, and Operations to create the next generation of workforce development experiences.Key job responsibilities> Build and lead a high-performing software engineering team responsible for the Associate Development Platform.> Define the engineering strategy and technical roadmap for onboarding, learning, coaching, performance management, and workforce development experiences.> Modernize fragmented associate experiences into a unified platform embedded directly within the associate workflow.> Partner closely with Product, UX, Applied Science, Business Intelligence, and Operations to deliver intelligent associate experiences.> Drive architecture, operational excellence, security, engineering quality, and software delivery across multiple products.> Hire, coach, and develop engineers while establishing a strong engineering culture. Basic Qualifications:- 3+ years of engineering team management experience- 7+ years of engineering experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teams- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems Preferred Qualifications:- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineersOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAre you a scientist who wants to define how AI remembers people, their loved ones, their unique preferences, and the moments that matter? Are you passionate about NLP, large language models, information retrieval, and entity understanding? Do you want to build systems that learn who the people in a customer's life are, what each of them cares about, and retrieve the right knowledge at the right moment? Do you want access to massive datasets, world-class compute, and the freedom to reason from first principles on novel problems? If any of this excites you, we'd love to talk.Our team is part of Amazon's Personalization organization, building the memory layer that powers how Amazon understands and personalizes for individual customers and their household members. We work at the intersection of NLP, LLMs, entity resolution, and retrieval — disaggregating preferences for each and every customer and their loved ones, and surfacing the most relevant knowledge to power experiences across Amazon that personalize more deeply than ever before. We are a central personalization team, partnering directly with organizations across Amazon to shape how personalization works at scale for years to come.Key job responsibilitiesAs an Applied Scientist in our team, you will be responsible for the research, design, and development of new AI technologies for personalization. You will adopt or invent new machine learning and analytical techniques in the realm of recommendations, information retrieval and large language models. You will collaborate with scientists, engineers, and product partners locally and abroad. Your work will include inventing, experimenting with, and launching new features, products and systems.Please visit https://www.amazon.science for more information. Basic Qualifications:- Master's degree in computer science, mathematics, statistics, machine learning or equivalent quantitative field- Experience programming in Java, C++, Python or related language- Experience with SQL and an RDBMS (e.g., Oracle) or Data Warehouse Preferred Qualifications:- Experience implementing algorithms using both toolkits and self-developed code- Have publications at top-tier peer-reviewed conferences or journalsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, CA, Irvine - 136,000.00 - 184,000.00 USD annuallyUSA, WA, Seattle - 136,000.00 - 184,000.00 USD annually

Job DescriptionThe Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant – Application Modernization, to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key leader in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.As a Delivery Consultant - Application Modernization, you will be proficient in leading the architecture of complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current applications, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.Key job responsibilitiesAs an experienced technology professional, you will be responsible for: 1. Leading the design and implementation of complex, scalable, and secure AWS solutions tailored to customer needs2. Provide technical guidance and troubleshooting support throughout project delivery3. Collaborating with stakeholders to gather requirements and propose effective migration strategies4. Acting as a trusted advisor to customers on industry trends and emerging technologies5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts6. Experience as a tech lead or leading a high performing consulting teamAbout the teamABOUT AWS: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.  Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.  Basic Qualifications:- 3+ years of cloud architecture and solution implementation experience- Knowledge of the primary aws services (ec2, elb, rds, route53 & s3)- Experience implementing AWS services in a variety of distributed computing environments- Experience in automating, deploying, and supporting infrastructure- Experience architecting/operating solutions built on AWS, or experience with project management Preferred Qualifications:- degree in advanced technology, or AWS Professional level certification- Knowledge of AWS services including compute, storage, networking, security, databases, machine learning, and serverless technologies- Knowledge of security and compliance standards including HIPAA and GDPR- Experience and technical expertise (design and implementation) in cloud computing technologies- Experience leading the design, development and deployment of business software at scale or recent hands-on technology infrastructure, network, compute, storage, and virtualization experience- Knowledge of software engineering best practices across the development life cycle, including agile methodologies, coding standards, code reviews, source management, build processes, testing, and operations- Experience leading large-scale software development and modernization initiatives, with deep expertise in multiple programming languages (e.g. Java, Python, C++, JavaScript, Microservices) and Generative AI tools/technologiesAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionG'day! You've found an opportunity that could define your next chapter.Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. More information regarding security clearances can be found at https://www.agsva.gov.au/.The Mission - Why This Program, Why Now?You're joining at the defining moment of one of the most significant technology programmes Australia has ever undertaken. This programme will build and operate the dedicated cloud giving Australia's national security community and its allies the capability to see more, share more, innovate and act faster than ever before.The architectural decisions being made now - how we structure networking, implement security controls, and automate at scale - will shape how Australia's national security community operates for the next decade. You won't be inheriting someone else's design choices. You'll be making them.Your OpportunityWhat if you could not only build the cloud, but lead the engineering that makes it resilient, self-healing, and world-class? As a Senior System Development Engineer in Core Networking, you'll be the driving force behind the software services and platforms that build, operate, monitor, and assure the network within an entire region — and you'll set the technical direction for how those systems evolve.This role sits at the intersection of software engineering leadership and operational excellence. You'll develop deep expertise across 170+ network services built by teams spanning the globe — services that cannot be directly accessed or operated by their creators within this environment. That makes you the critical bridge between innovation and execution, the senior engineer who not only ensures these services run flawlessly but who architects the permanent solutions that prevent issues from ever recurring.You'll own the dual mandate that defines this level: operational excellence today and engineering innovation for tomorrow. You'll identify patterns in operational burden and engineer them away at scale, building automation and tooling that gives your team back hours, days, and weeks. You'll mentor fellow engineers, contribute to architectural decisions that shape the programme's future, and champion operational best practices that raise the bar for the entire team.Your internal customers are your network engineer colleagues, and through close collaboration, you share a common goal: serve external customers and grow through learning and innovation. You'll work across multiple programming languages and frameworks, lead the design of complex distributed solutions, and carry full-stack responsibilities from architecture through to operational management. The breadth and depth of exposure you'll gain here — across AWS services, technologies, and complex challenges — goes far beyond what a traditional service team role could offer.This is an environment where operational problems become engineering opportunities, where every recurring issue is a chance to automate at scale, and where your technical leadership directly powers Australia's national security capability.Benefits- Learning & development - AWS training and certification support, access to internal learning platforms.- Health, income protection and life cover - Amazon subsidises private health insurance premiums, and group salary continuance and life insurance are included at no cost to you.- Military differential pay launching in Australia - Australian employees taking defence reserve leave may receive up to 52 weeks of military differential pay to help cover the difference in pay while serving.- Employee Assistance Program - Free, confidential support 24 hours a day, 7 days a week for you and your family - mental health, financial coaching, legal questions, and everyday life events.- Family-building benefit - Access to Maven for fertility treatment, adoption support, surrogacy, and parenting coaching.- Amazon Extras & employee discount - cashback and discounts across hundreds of retail, fitness, travel, and lifestyle partners.Key job responsibilitiesYou'll own the software services and platforms that keep the AWS network running within the region — and you'll lead the engineering effort to continuously reinvent them to be more resilient, more automated, and more scalable.Your dual mandate — operational excellence today and engineering innovation for tomorrow — means no two weeks look the same. You'll own the health and reliability of critical network software systems, responding to operational events with the calm precision of someone who understands the architecture end-to-end. But you won't stop at firefighting. You'll identify patterns in operational burden and engineer them away, building automation that transforms manual runbooks into self-healing workflows.Your engineering work spans the full lifecycle of complex distributed systems. You'll lead the design and implementation of solutions that reduce operational toil at scale, develop automation that minimises human intervention, and collaborate with global service teams to enhance stability and functionality. You'll design and implement entirely new software components, products, and services that improve operational efficiency on behalf of your network engineer customers.When technical issues arise, you'll lead the investigation — diagnosing at the code or systems level, performing root cause analysis, implementing long-term fixes, and articulating technical requirements back to service owners with clarity and precision. When incidents arise, you'll lead with clarity and purpose. When the dust settles, you'll lead the retrospective that ensures the same issue never surfaces again.You'll mentor fellow engineers, guiding them through operational deep-dives and passing on the craft of systems thinking. You'll contribute to architectural decisions that shape the programme's future, champion best practices that raise the bar for the entire team, and build the relationships with global service teams that ensure successful deployments and effective problem resolution.A day in the lifeYour morning begins with a health check across the services your team owns — reviewing deployment pipelines, scanning monitoring dashboards, and confirming that overnight automated processes completed successfully. A minor anomaly catches your eye; you investigate, trace it to a configuration drift in a network service, and push a fix before it becomes a customer-impacting event. That's the kind of proactive engineering that defines your approach.By mid-morning, you're deep in code. The automation framework you've been architecting is nearly ready — once deployed, it will eliminate a recurring operational issue that currently consumes hours of engineering time each week. You're working across an unfamiliar codebase from a global service team, reading their implementation, understanding their design patterns, and developing a solution that integrates cleanly with their architecture while scaling to meet the unique demands of this environment.After lunch, you join a collaboration session with a service team on the other side of the world. They're preparing a major deployment and need your expertise on how their service will behave in this environment. You provide detailed technical guidance, flag potential issues based on your deep operational experience, and agree on a deployment plan that minimises risk. You then shift to a cross-team design review where a colleague proposes a new approach to service monitoring — you ask the questions that sharpen the design and volunteer to prototype a component.Later in the afternoon, you pair with a newer team member who's working through their first operational deep-dive. You guide them through the investigative process — how to read the signals, where to look next, when to escalate — passing on the craft of systems thinking that makes this team exceptional.Before you wrap up, you update the engineering backlog with a new automation opportunity you identified this morning and review a pull request from a teammate. Every day, the systems get a little better because you were here.About the teamThe Systems Development team manages all of the software services and platforms that builds, operates, monitors and assures the AWS network within entire regions. We design and implement automation and new software solutions to improve operational efficiency on behalf of our Network Engineer customers. We're at the forefront of powering AWS's vast network infrastructure, transforming complex operational challenges into scalable systems that enhance the reliability and efficiency of one of the world's largest cloud networks.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Basic Qualifications:- 5+ years of deploying and operating in a Linux/Unix environment experience- 5+ years of systems development in an IT or data center environment experience- 3+ years of systems design, software development, operations, automation, and process improvement experience- 3+ years of programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby experience- Experience leading the design, automation, deployment, and support of large-scale infrastructure Preferred Qualifications:- Experience with distributed systems at scale- Experience in mentoring, leading, or managing more junior engineers- Experience with CI/CD pipelines build processes- Experience in networking, storage systems, operating systems and hands-on systems engineering- Experience building tools for building, testing, releasing or monitoringAcknowledgement of country:In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.IDE statement:Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAmazon Customer Service handles hundreds of millions of customer contacts each year across every Amazon business. Our Associate Experience organization owns the products, platforms, and AI systems that determine how Customer Service Associates (CSAs) onboard, learn, receive coaching, improve performance, and collaborate with AI.To build the workforce of the future, Customer Service must understand what drives associate effectiveness at global scale. We are investing in Workforce Intelligence—a new platform that brings together signals across associate journeys, workflow interactions, operational performance, customer outcomes, behavioral patterns, and feedback mechanisms to generate intelligence that informs decisions across learning, coaching, staffing, routing, workforce planning, policy, and future AI experiences.We are seeking an experienced Software Development Manager to establish and lead the Workforce Intelligence Platform.You will lead the engineering team responsible for building the foundational services powering workforce intelligence, experimentation, recommendation systems, intelligence APIs, and future AI capabilities. Working closely with Product Managers, Business Intelligence Engineers, Applied Scientists, and Operations leaders, your team will transform billions of operational signals into actionable intelligence that helps Customer Service continuously improve its workforce and customer outcomes.The current capability does not exist in the form it needs to. This leader will define the engineering vision, build a world-class team, establish the platform architecture, and create the technical foundation for one of Amazon’s largest workforce intelligence initiatives.Key job responsibilities> Build and lead a high-performing software engineering team responsible for the Workforce Intelligence Platform.> Define the engineering strategy and technical roadmap for workforce intelligence, experimentation, recommendation systems, and intelligence services.> Build scalable platform capabilities including intelligence APIs, recommendation services, experimentation frameworks, signal ingestion pipelines, and shared infrastructure.> Partner closely with Product, Business Intelligence, Applied Science, Routing, Workforce Planning, Quality, and Operations teams to operationalize intelligence across Customer Service.> Drive engineering excellence across architecture, operational excellence, security, software quality, and platform scalability.> Hire, coach, and develop engineers while establishing Workforce Intelligence as a foundational capability across Customer Service. Basic Qualifications:- 3+ years of engineering team management experience- 7+ years of engineering experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teams- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems Preferred Qualifications:- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineersOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Data Center Infrastructure Operations Team forms the backbone of AWS, supporting the rapidly growing business and its customers 24/7. We are dedicated to maintaining AWS’s physical infrastructure while upholding the highest operational standards in safety, security, availability, productivity, capacity, efficiency, and cost-effectiveness.As a team member, you’ll collaborate with a diverse group of professionals, including software, hardware, and network engineers; supply chain specialists; security experts; operations managers; and other critical roles. Together, you’ll work across AWS to deliver the highest standards of safety and security while ensuring seemingly infinite capacity at the lowest possible cost for our customers.In this role, you will be part of a team responsible for the operation and maintenance of state-of-the-art critical infrastructure facilities based in Singapore. You will collaborate with a world-class technical team, working alongside some of the brightest and most talented engineers in the data center industry. This position offers the opportunity to work with highly experienced professionals while developing your skills and advancing your career within one of the most innovative and progressive technology companies in the world.Your responsibilities will include performing preventive maintenance on various facility equipment (such as electrical and mechanical, control, and fire-fighting systems), managing change processes, creating procedures, and overseeing vendor operations.Key job responsibilities• You will lead a team to plan and perform preventive and corrective maintenance of mechanical and electrical equipment’s, including but not limited to, chiller, air handling unit (AHU/CRAHU),fan coil unit (FCU), ventilation fan, split air conditioner (AC), pumps, leak detection systems, roller shutters, power distribution boards, UPS (Uninterruptible Power Supply)batteries, and generators.• Develop site specific documents including Maintenance checklist, EOP, SOP and RA.• Service report preparation and submission for preventive and breakdown maintenance works.• Ensure safe keeping of hand tools and maintain good housekeeping.• Ensure all works are carried out safely and/or in accordance with established standards, procedures & local legislation.• Any other tasks, when required by the immediate manager.About the teamDiverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship and Career growthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Basic Qualifications:- Experience with the design, construction, operation, or maintenance of mission critical facilities, especially data centers- Experience prioritizing and delivering projects on time in a fast-moving environment- Technical College Degree, Qualified Technical Diploma, or NITEC Certification. Preferred Qualifications:- 2+ years of electrical or mechanical, or 2+ years of mechanical facilities maintenance experience- Degree, Diploma, or NITEC certification in Electrical & Electronics, Mechanical, Building Services, Facilities Management, or any related engineering discipline.- Proficient in the preventive maintenance and troubleshooting of electrical and mechanical systems commonly used in data center environments. Equipment experience includes (but is not limited to): Chillers, Air Handling Units (AHU/CRAHU), ACMV, Pumps, Leak detection systems, Roller shutters, Power distribution boards, UPS and batteries system, Generators.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionLeo is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.We are looking for talented technicians to help full-scale production of the Kuiper satellites. The success of Kuiper depends on the quality, reliability, cost, manufacturability, throughput, and security of the products that you deliver. If you seek a fast-paced, dynamic environment; if you thrive on solving difficult problems where resolutions have high impact; and if you love the challenge of building something from scratch, then this role will be an ideal next career step. To be successful you need to be highly motivated and detail oriented while showing the highest standards of execution. Key job responsibilities- Follow work instructions and safety procedures- Assemble and test with emphasis to detail, an assortment of LRUs, electrical-mechanical assemblies, avionics, or other complex aerospace builds- Participate in process improvements, maintain floor stock inventory- You will independently execute and prioritize work to meet company deliverables - Execute test procedures for component and system level testing maintenance - Champion safety requirements in all designated zones and work locations- Ensure lab equipment is maintained and calibrated- Supports some preventative maintenance activities on test equipment and data acquisition systems- Work in multiple areas during the shift based on current need.- Your work may include contributing to improving SOPs and safety proceduresExport Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.The starting pay for this role in Washington State is up to $33.50 / hour and employees are eligible for incremental raises based on tenure. This information is provided per the Washington State Pay Transparency Act. Base pay information is based on market location. Applicants should apply via Amazon’s internal or external careers site.Additional Requirements: Willing to work 4 / 10s as assignedShift to be communicated during the interview process based on current openings- Willing to work overtime and weekends as needed. - Flexible working/commuting in between site locations Redmond, WA and Kirkland, WA- Standing for long periods of time, climbing up and down ladders, bending, grasping, sitting, pulling, pushing, stooping, and stretching may be required to perform the functions of this position - Able to lift-up to 25lbs. unassisted Basic Qualifications:- Experience in a fast-paced, automated, industrial, logistics, production or manufacturing environment Preferred Qualifications:- experience with thermal and vacuum testing equipmentAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job DescriptionLeo is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.We are looking for talented technicians to help full-scale production of the Kuiper satellites. The success of Kuiper depends on the quality, reliability, cost, manufacturability, throughput, and security of the products that you deliver. If you seek a fast-paced, dynamic environment; if you thrive on solving difficult problems where resolutions have high impact; and if you love the challenge of building something from scratch, then this role will be an ideal next career step. To be successful you need to be highly motivated and detail oriented while showing the highest standards of execution. Key job responsibilities- Follow work instructions and safety procedures- Assemble and test with emphasis to detail, an assortment of LRUs, electrical-mechanical assemblies, avionics, or other complex aerospace builds-Work in multiple areas and adjust to changing priorities.- You will independently execute and prioritize work to meet company deliverables - Execute test procedures for component and system level testing maintenance - Champion safety requirements in all designated zones and work locations- Ensure lab equipment is maintained and calibrated- Supports some preventative maintenance activities on test equipment and data acquisition systems- Work in multiple areas during the shift based on current need.- Your work may include contributing to improving SOPs and safety proceduresExport Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines.The starting pay for this role in Washington State is up to $33.50 / hour and employees are eligible for incremental raises based on tenure. This information is provided per the Washington State Pay Transparency Act. Base pay information is based on market location. Applicants should apply via Amazon’s internal or external careers site.Additional Requirements: Willing to work 4 / 10s as assignedShift to be communicated during the interview process based on current openings- Willing to work overtime and weekends as needed. - Flexible working/commuting in between site locations Redmond, WA and Kirkland, WA- Standing for long periods of time, climbing up and down ladders, bending, grasping, sitting, pulling, pushing, stooping, and stretching may be required to perform the functions of this position - Able to lift-up to 25lbs. unassisted Basic Qualifications:- Experience in a fast-paced, automated, industrial, logistics, production or manufacturing environment Preferred Qualifications:- Aircraft & Powerplant (A&P) certification/license • CFOT certification or equivalent experience • Airman or Avionic certification or equivalent experience • ASE certification or equivalent experience • Experience in fast-paced production environment with flight hardware • Experience working with FOD, ESD sensitive hardware and clean room requirements • Experience working with Electro-Mechanical Assembly, Final Integration, Fiber Optics/Optical and/or Harness Integration • Ability to rapidly change roles/responsibilities while working in a high-paced, challenging work environment • Expert knowledge and certification in rigging and lifting equipment. • Experience in rigging and lifting equipment inspection and maintenance. • Experience rigging related safety measuresAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.