HDFC Bank

Group Company: HDFC Bank Limited Designation: Retail Assets-Consumer Durable-Instalment Finance Business - Retail RO Office Location: Bolpur Bolpur (Branch) Position description: Retail Assets-Consumer Durable-Instalment Finance Business - Retail RO Primary Responsibilities: Meet and exceed the assigned targets of consumer durable loan through paper finance at Retail Trade / General TradeSouricng EMI business through HDFC credit card and debit card customers at the designated counters >Meet the assigned target of bank's products and other cross sell productsAdhere to Bank's laid down process and due diligence from Login to Disbursal Provide regular feedback to Supervisor on Market, Dealers, Customer's requirements Maintain difined TAT Additional Responsibilities: Ensuring timely repayment of sourced loan and support collection Adhere to Banks Code of Conduct at all times Customer Centricity and timely resolution of Customer/dealer issues and update supervisor time to time Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Bachelor's Degree Field specialization: Degree: Academic score: Pass Institution tier: Any Required Certification/s: Required Training/s: Required work experience Industry: Banking / Finance/ Telecom / OEMs preferred - but not a constraint Role: Sales- but not a contraint Years of experience: 0 to 2 Key Performance Indicators: Meet the assigned targets Required Competencies: Sales Skills and Customer handling skills Required Knowledge: Good at communication and confident Required Skills: Sales Required abilities Physical: Fit Other: Work Environment Details: Specific requirements Travel: NA Vehicle: Should have two wheeler - but not a constraint Work Permit: N/A Other details Pay Rate: As per industry norms and labour laws Contract Types: Permanent Time Constraints: Compliance Related: As per Bank`s laid down policies Union Affiliation: N/A Experience Required: 0Months to 24Months

Group Company: HDFC Bank Limited Designation: SL Initiative-Credit Officer Office Location: Nimtala Bazar-SLI BC Nimtala Bazar (Branch) Position description: Providing support to branch profitability by Client acquisition, financial Literacy, account opening & credit scrutiny. Primary Responsibilities: Daily field visit to Customer (groups) to conduct Borrower Eligibility Test (BET) to check. Update BET details / findings in BET tool, this also includes; Appraise credit manager / RM of any ring leaders, dummy customers and possible fraud events identified during field activities for necessary action.Physical File Verification with system / Mobile APP - Cross checking of entry done in system with application form details of each member via KYC detail, family details, existing loan details&activityEntering visit details on a day to day basis in SLI Officer Monitoring System/or any other system/ Mobile APP. Additional Responsibilities: Load Sharing of other locations for conducting BET in time of high volumes or any other reasons as per instructions of Credit Manager.Cross Verification of certain track from different MFIs on case to case basis.Accompanying Credit Manager for post disbursement visits, if requiredAdvance planning with business team on groups to be visited per week.Feedback to Credit Manager about geography, negative area, com competition presencepetition presence, customer quality, market trends in terms of launch of new products by customer quality, market trends in terms of launch of new products by competitors, change in their sourcing / appraisal process etc.Other activities such as post approvals visits, recovery visits along with sales Officer, preparation of MIS or any other as informed time to time. Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Bachelor's Degree, Master's Degree Field specialization: Degree: Academic score: Pass Institution tier: Required Certification/s: Required Training/s: Required work experience Industry: BFSI/Insurance Role: Fresher/Sales Years of experience: 0 to 1 Key Performance Indicators: Required Competencies: Required Knowledge: Required Skills: 1. Honesty & integrity 2. Hard & smart working 3. Go getter attitude 4. Ability to convince & influence 5. Good observation skills 6. Communication & inter-personal skills Required abilities Physical: Other: Work Environment Details: Specific requirements Travel: Vehicle: Work Permit: Other details Pay Rate: Contract Types: PERMANENT Time Constraints: Compliance Related: Union Affiliation: Experience Required: 0Months to 36Months

Group Company: HDFC Bank Limited Designation: Operations - Officer - CLEARING Office Location: Service Branch - Rajkot Rajkot (Branch) Position description: Operations - Officer - CLEARING Primary Responsibilities: To do the data entry/inputting/capturing of the negotiable instruments/deposit details into the systems/applications (, Core system & Allied applications) and generation of reports as may be required To perform call back related activities, verification of reports with deposit/challan/instruments/electronic data for correctness of entriesFilling and maintenance of records along with supporting statements and vouchers.Filling of the requisite negotiable instruments along with supporting statements and vouchers.Processing and dispatching of return unpaid instruments to the customer/depositing branches. Additional Responsibilities: Sorting and stamping of negotiable instruments. Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Bachelor's Degree Field specialization: Degree: Academic score: Pass Institution tier: Any Required Certification/s: Required Training/s: Required work experience Industry: Banking preferred - but not a constraint Role: Operations Years of experience: 0 to 2 Key Performance Indicators: Compliance orientation Required Competencies: Required Knowledge: Good in excel and MS office Required Skills: Required abilities Physical: Other: Work Environment Details: Specific requirements Travel: NA Vehicle: NA Work Permit: Other details Pay Rate: Contract Types: Permanent Time Constraints: Compliance Related: Union Affiliation: Experience Required: 0Months to 24Months

Group Company: HDFC Bank Limited Designation: Sourcing for HSL- Sales Officer Position description: Forms /documentation checking & affixing the Branch inward stamp & verifying on flexcube & aadhaar site. Primary Responsibilities: a. Form / documentation checking– The RPA will thoroughly check the form for client signature and accuracy of form filling.They will also check if the supporting documents are properly attested by the client and the SO. They will cross verify the details in the form with the copy of PAN card and address proof.b. Branch Inward – Once form checking is complete they will affix the Branch inward stamp. c. Flex Cube check – To check whether name on form matches with the name in Flex cube. Signature on form tallies with Flex cube.Whether client is first holder in the given savings account and has been given net banking rights. The RPA will also check if account is funded adequately to meet the account opening chargesd. Aadhaar site check – Whenever a copy of Aadhaar card is provided as address proof by the client, the RPA will verify the copy against the Aadhaar site and take a print out of the same. Additional Responsibilities: e. CRM login – Before forwarding the form to the WBO operations team for FTS, the RPA will enter the form in CRM for lead creationf. Dispatch of rejected forms – All forms that have been returned by the WBO operations team to the RPA due to any discrepancy,where the discrepancy could not be resolved during the hold period or without client intervention, will be dispatched back to the sourcing channel.g. Form authorization – Once the RPA is fully assured of the correctness of the form, they will authorise the form and forward the same for account opening.h. Remedying FTNR forms – The RPA will follow-up with the respective SO/ASM for curing of the forms on hold / rejected forms. Educational qualifications preferred Category: Bachelor's Degree, Master's Degree Required work experience Industry: BFSI Role: Operations Years of experience: 0 to 3 Key Performance Indicators: 1) Timely & Accurate Form Verifications 2) Ensure FTR 3) CRM Entry/ Process adherence 4) System Validations Required Competencies: 1) Self-motivated 2) Confidence 2) Active Listening Required Knowledge: Detailed understanding on Policies, Process & Products  Required Skills: 1) Process Adherence 2) Time Management 3) Technical Proficiency 4) Data Processing skills Other: Reporting Designation: Functional - HSL Area Sales ManagerAdministrative - Local WBO Head Reporting Department-Sub BU: WBO Other details Contract Types: PERMANENT Experience Required: 0Months to 36Months

Group Company: HDFC Bank Limited Designation: Credit Intelligence & Control- Officer Position description: Providing back office support for various CIC activities Primary Responsibilities: To work on various back office activities as assignedTo prepare, review and publish various MIS to relevant stakeholders from time to timeTo do allocation of various Back office activities and take feedback from regional teams and do closure of the same.To work on various data preparation for regulatory related points Additional Responsibilities: Any other task assigned by seniors from time to time. Educational qualifications preferred Category: Bachelor's Degree, Master's Degree Required work experience Industry: BFSI Role: Fresher/Sales Years of experience: 0 to 5 Key Performance Indicators: Proactive, Ability to complete the given task within defined time period     Required Skills: Honesty & integrityHard & smart workingGo getter attitude Ability to convince & influenceGood communication SkillsProficiency in excel and adequate system knowledge. Other: Reporting Designation: Central Process risk managerReporting Department-Sub BU: CIC – Back Office Work Environment Details: Back office work     Other details Contract Types: PERMANENT Experience Required: 0Months to 60Months

Group Company: HDFC Bank Limited Designation: Emerging Enterprises Group-BDO - Sales Position description: To run initiatives in line with key objectives of the Business which includes part of branch management, lead generation/logins, cross selling, renewals, CAM conditions review/OBA review, Portfolio Management and Housekeeping (HK) and Stock insurance/property insurance in order to attain the banks objective of business leadership. Primary Responsibilities: Branch Management-1. Scoping the RM/PB customer for lead/joint calls OR make use of available resources in the branch for leads/joint calls2. Planning the catchment area activity/scoping for lead generation/joint call3. Ensure RM/PB activation from the activities above.4. Creating excitement in branches/spot sanctions/contests/recognition program Lead generation/logins:1. Follow up the on the calls made for documents/arrange for pickup of documents2. Check for completeness of documents3. Go through the Financials/bank statements for churn/bounces/interest servicing4. Collection of property documents for legal/valuation - check for completeness chain docs etc.5. KYCs6. List down the points to be clarified from the customer7. Fill in the FAQs post discussion with the customer8. SPE updation9. Submission of file to ops for scanning10. Submission of docs for legal/valuation11. Co-ordination with customer/valuer 12. Buyer/supplier ref check -----> Ref leads Cross Selling:1. To be the one-stop shop for each of our EEG clients and provide suitable gamut of financial products such as Insurance, CASA, Credit Cards, Other Assets Products as required by the customer.2. Monitor and track Leads.Renewals:1. List down the renewals every month for the next two months2. Work on the renewals in advance3. Mail to the respective customers on docs required for renewal4. Follow up weekly twice for docs5. Arrange for collection of documents6. Check the documents for completeness7. Study the financials/bank statements/churn/interest servicing/aberrations from the stated nos8. Speak to the customer for addressing issues/aberrations9. SPE10. Hand over to ops for scanning11. Follow post login formalities12. For renewals overdue and having genuine delay put up for extensions CAM conditions review/OBA review:1. Churn review for OBA once a month2. Conditions review once a month3. Same for CAM conditionsPortfolio Management and Housekeeping (HK):1. Reduce HK.2. Closure of critical and high aging items 3. Carrying out SVR/Call Memo/plant visit report etcStock insurance/property insurance:1. Communicate the premium to the customer after listing down the pendency2. Collect docs if required3. Submission to OPS Additional Responsibilities: Any other task assigned by seniors from time to time. Educational qualifications preferred Category: Bachelor's Degree, Master's Degree Required work experience Industry: BFSI/Insurance Role: Fresher/Sales Years of experience: 0 to 1 Required Skills: Interpersonal SkillsCoordination with multiple teams & multiple activities Ability to work under pressure. Other: Reporting Designation: Relationship ManagerReporting Department-Sub BU: Emerging Enterprises Group Specific requirements Travel: Moderate Other details Contract Types: PERMANENT Experience Required: 0Months to 12Months

Group Company: HDFC Bank Limited Designation: SL Initiative-Credit Officer Office Location: Sultanpur Sultanpur (Branch) Position description: Providing support to branch profitability by Client acquisition, financial Literacy, account opening & credit scrutiny. Primary Responsibilities: Daily field visit to Customer (groups) to conduct Borrower Eligibility Test (BET) to check. Update BET details / findings in BET tool, this also includes; Appraise credit manager / RM of any ring leaders, dummy customers and possible fraud events identified during field activities for necessary action.Physical File Verification with system / Mobile APP - Cross checking of entry done in system with application form details of each member via KYC detail, family details, existing loan details&activityEntering visit details on a day to day basis in SLI Officer Monitoring System/or any other system/ Mobile APP. Additional Responsibilities: Load Sharing of other locations for conducting BET in time of high volumes or any other reasons as per instructions of Credit Manager.Cross Verification of certain track from different MFIs on case to case basis.Accompanying Credit Manager for post disbursement visits, if requiredAdvance planning with business team on groups to be visited per week.Feedback to Credit Manager about geography, negative area, com competition presencepetition presence, customer quality, market trends in terms of launch of new products by customer quality, market trends in terms of launch of new products by competitors, change in their sourcing / appraisal process etc.Other activities such as post approvals visits, recovery visits along with sales Officer, preparation of MIS or any other as informed time to time. Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Bachelor's Degree, Master's Degree Field specialization: Degree: Academic score: Pass Institution tier: Required Certification/s: Required Training/s: Required work experience Industry: BFSI/Insurance Role: Fresher/Sales Years of experience: 0 to 1 Key Performance Indicators: Required Competencies: Required Knowledge: Required Skills: 1. Honesty & integrity 2. Hard & smart working 3. Go getter attitude 4. Ability to convince & influence 5. Good observation skills 6. Communication & inter-personal skills Required abilities Physical: Other: Work Environment Details: Specific requirements Travel: Vehicle: Work Permit: Other details Pay Rate: Contract Types: PERMANENT Time Constraints: Compliance Related: Union Affiliation: Experience Required: 0Months to 36Months

Group Company: HDFC Bank Limited Designation: Merchant Services-ME Relationship Officer - Vyapar RO Office Location: Haldwani-3 Haldwani (Branch) Position description: Merchant Services-ME Relationship Officer - Vyapar RO Primary Responsibilities: Relationship Officer will be responsible for ensuring engagement & Visitation of all Digital portfolio merchants assigned.Vyapar Relationship Officer will be responsible for portfolio enhancement entailing activation, win-back of volume share from competition, maintaining complete volume share for both POS & UPI, upselling Soundbox / POS etc. & cross-sell.Vyapar Relationship Officer must ensure EMI enablement and activation in all Merchants into EMI business segments like electronics, mobile etc. To achieve Merchant Acquiring product & Cross-sell targets as Defined by management month on month.To source Merchant Acquiring products (POS, Soundbox, SmartHub etc.) from the portfolio basis expansions by the existing merchants (New outlet/New business line), self-employed segments, existing customer leads.To create an additional income line & eventually make the merchants more profitable to business, Relationship Officer must ensure increased cross-sell penetration inportfolio merchants basis benchmarkRelationship Officer must ensure daily login to Sales Automation Software (Vymo/CRM) & ensure calling out to customers for cross-sell, Portfolio enhancement, Visit updates etc.The Relationship Officer will be responsible for ensuring 100% leads & databases (CRM, Vymo) are actioned and updated within Turn Around Time.Relationship Officer must ensure all documents are checked in Originals, including KYC. Sign OSV after checking the originals only.Visit the customer’s premises to pick up documents as per policy requirement and Login the file (submission of file / application to CPA or SM, ADM, RM, PB in the branch).Relationship Officer will ensure quality business sourcing as per defined norms & ensure all sales processes are adhered to. Additional Responsibilities: Cross Sell - CC , CASA , Asset, TPP etc. Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Bachelor's Degree Field specialization: Commerce Degree: Academic score: Pass Institution tier: Any Required Certification/s: NA Required Training/s: Basic product and process training Required work experience Industry: Banking preferred - but not a constraint Role: Any Years of experience: 0 to 3 Key Performance Indicators: Sales Profile Required Competencies: Flair for sales and go getter attitude, Good Communication skills,  tech savvy Required Knowledge: Basic computer and mobile applications knowledge. Required Skills: Good communication and interpersonal skills, Time management, disciplined sales approach Required abilities Physical: Sales call and field visits.. Other: Work Environment Details: Specific requirements Travel: Local travel for customer meetings Vehicle: Preferred(At least two wheeler) Work Permit: NA Other details Pay Rate: As per industry norms and labour laws Contract Types: Permanent Time Constraints: None Compliance Related: As per Bank`s laid down policies Union Affiliation: NA Experience Required: 0Months to 36Months

Group Company: HDFC Bank Limited Designation: Retail Branch Banking-DGSO Position description: Acquisition of Salary accounts from Government Organizations, ensure relationship management with the government superiors and meeting monthly productivity. Primary Responsibilities: Pitch Government salary accounts to Senior employees along with managed programMeeting & follow-up with the customer regularly after his account gets opened for Early funding of the sourced account with Salary CreditCross-Selling of various Products.Preparing Daily Sales Reports having the details of all the calls made during the dayEnsuring that the customer signs being physically present in front of the Government SALES OFFICERReconcile insta-kits with the AM and Branch team as per Audit circular Sales Officer is required to ensure that all documentation / account opening formalities are completed in his/her presenceTo verify the authenticity of the documents & identity of the customersEnsure that the photograph submitted for the ID proof is clearly visible & should match with the photo on the AODEnsure Tatkal kits are available for the inductions Additional Responsibilities: Any other task assigned by seniors from time to time. Educational qualifications preferred Category: Bachelor's Degree, Master's Degree Academic score: 50% + Required work experience Industry: BFSI Role: Fresher/Sales Years of experience: 0 to 1 Required Skills:  Good Team spirit Inter personal skill Time / Team Management  Good communication skill Proactive & focused approach Other: Reporting Designation: ACQUISITION MANAGERReporting Department-Sub BU: EBFS Specific requirements Travel: Customer Visits Other details Contract Types: PERMANENT Experience Required: 12Months to 36Months

Group Company: HDFC Bank Limited Designation: Credit Cards-Credit Cards Sales- Sales Officer-Branch Office Location: Vijaipur Vijaipur (Branch) Position description: Credit Cards-Credit Cards Sales- Sales Officer- Branch Primary Responsibilities: Credit card sales, VYMO calling and conversion on various databases, Cross-sell of income products i.e. Term loans, CASA, General Insurance etcCross-sell of portfolio parameters i.e. SmartPay, PayZapp, Addon, LE/UPG etc, card activation, Branch CRM updation. Additional Responsibilities: Branch relationship, Customer service, x sell of other retail asset pdts and casa. Follow necessary sourcing guidelines as per compliance directives Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Bachelor's Degree, Master's Degree Field specialization: Degree: Academic score: Pass Institution tier: Any Required Certification/s: Any Required Training/s: Basic product and process training Required work experience Industry: Banking preferred - but not a constraint Role: Any Years of experience: 0 to 3 Key Performance Indicators: Sales Profile Required Competencies: Flair for sales and go getter attitude, Good Communication skills Required Knowledge: Basic comupter and mobile applications knowledge. Required Skills: Good communication and interpersonal skills, Time management, disciplined sales approach Required abilities Physical: Sales call and field visits. Other: Work Environment Details: Specific requirements Travel: Local travel for customer meetings Vehicle: Preferred(At least two wheeler) Work Permit: NA Other details Pay Rate: As per industry norms and labour laws Contract Types: Permanent Time Constraints: None Compliance Related: As per Bank`s laid down policies Union Affiliation: NA Experience Required: 0Months to 36Months

Group Company: HDFC Bank Limited Designation: Credit Cards-Business Credit Cards - Sales Officer Office Location: RAJAJIPURAM - LUCKNOW Lucknow (Branch) Position description: Credit Cards-Business Credit Cards - Sales Officer Primary Responsibilities: Credit card sales- Business Credit Cards, VYMO calling and conversion on various databases, Cross-sell of income products i.e. Term loans, CASA, General Insurance etc,,Cross-sell of portfolio parameters i.e. SmartPay, PayZapp, Addon, LE/UPG etc, card activation, Branch CRM updation Additional Responsibilities: Branch relationship, Customer service, One Bank approach. Cross-sell of other retail assetproducts and casa for the bank.Follow necessary sourcing guidelines as per complainance directives Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Bachelor's Degree, Master's Degree Field specialization: Degree: Academic score: Pass Institution tier: Any Required Certification/s: NA Required Training/s: Basic product and process training Required work experience Industry: Banking preferred - but not a constraint Role: Any Years of experience: 0 to 3 Key Performance Indicators: Sales Profile Required Competencies: Flair for sales and go getter attitude, Good Communication skills,  tech savvy Required Knowledge: Basic comupter and mobile applications knowledge. Required Skills: Good communication and interpersonal skills, Time management, disciplined sales approach Required abilities Physical: Sales call and field visits.. Other: NA Work Environment Details: NA Specific requirements Travel: Local travel for customer meetings Vehicle: Preferred(At least two wheeler) Work Permit: NA Other details Pay Rate: As per industry norms and labour laws Contract Types: Permanent Time Constraints: None Compliance Related: As per Bank`s laid down policies Union Affiliation: NA Experience Required: 0Months to 36Months

Group Company: HDFC Bank Limited Designation: SL Initiative-Outreach Officer Position description: Outreach Officer will be reaching out deep interiors to identify the needy people. Once identified, individuals are organized into group basis the comfort of the identified people. Outreach officer conducts orientation training. Primary Responsibilities: Scoping : - Undertake survey & identify areas – villages / wards having potential for formation of SHGs/JLG. Minimum number of participant in a particular village / ward is very critical for execution of this activity.Participant Orientation :- Orientation training involves the activity of educating the members on financial literacy, formal banking and credit awarenessParticipant Acquisition, Group Formation & Financial Literacy : - Collection of participants’ profile & get them into Group formation after orientation.Create baseline information about the SHG / JLG Additional Responsibilities: Monthly Call Visit :- Attend monthly call visit at the place of SHG / JLG.Complete call visit report.Productivity : - Monthly Disbursement Target:Vintage bucket – 0 to 6 Months - 3 lakhsVintage bucket – 7 to 12 Months - 5 lakhsVintage bucket – Above 12 Months - 9 lakhs Educational qualifications preferred Category: Bachelor's Degree, Master's Degree Academic score: 50% + Required work experience Industry: BFSI Role: Fresher/Sales Years of experience: 1 to 3 Required Competencies: Good Team spiritInter personal skillTime / Team  Management Good communication skillProactive & focused approach Required Knowledge: Work experience in the profile Required Skills: Graduate and above Other: Reporting Designation: Outreach Manager – SLI/Outreach Manager-VLE - SLIReporting Department-Sub BU: SL Initiative Sales Work Environment Details: Specific requirements Travel: Customer Visits Vehicle: 2 wheeler preferred Other details Contract Types: PERMANENT Experience Required: 12Months to 36Months

Group Company: HDFC Bank Limited Designation: Credit Cards-Credit Cards Sales- Sales Officer-Branch Office Location: Kumbakonam Kumbakonam (Branch) Position description: Credit Cards-Credit Cards Sales- Sales Officer- Branch Primary Responsibilities: Credit card sales, VYMO calling and conversion on various databases, Cross-sell of income products i.e. Term loans, CASA, General Insurance etcCross-sell of portfolio parameters i.e. SmartPay, PayZapp, Addon, LE/UPG etc, card activation, Branch CRM updation. Additional Responsibilities: Branch relationship, Customer service, x sell of other retail asset pdts and casa. Follow necessary sourcing guidelines as per compliance directives Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Bachelor's Degree, Master's Degree Field specialization: Degree: Academic score: Pass Institution tier: Any Required Certification/s: Any Required Training/s: Basic product and process training Required work experience Industry: Banking preferred - but not a constraint Role: Any Years of experience: 0 to 3 Key Performance Indicators: Sales Profile Required Competencies: Flair for sales and go getter attitude, Good Communication skills Required Knowledge: Basic comupter and mobile applications knowledge. Required Skills: Good communication and interpersonal skills, Time management, disciplined sales approach Required abilities Physical: Sales call and field visits. Other: Work Environment Details: Specific requirements Travel: Local travel for customer meetings Vehicle: Preferred(At least two wheeler) Work Permit: NA Other details Pay Rate: As per industry norms and labour laws Contract Types: Permanent Time Constraints: None Compliance Related: As per Bank`s laid down policies Union Affiliation: NA Experience Required: 0Months to 36Months

Group Company: HDFC Bank Limited Designation: Merchant Services-ME Sales Officer - SO Office Location: Chhutmalpur Chhutmalpur (Branch) Position description: Merchant Services-ME Sales Officer - SO Primary Responsibilities: To achieve Merchant Acquiring product & Cross-sell targets as defined by management month on month.To source Merchant Acquiring products (POS, Soundbox, SmartHub etc.) from the Branch Customer base (HNW/Non-HNW) / Open Market.Visiting the Allocated Branch on daily basis and meet the Branch staff for Lead generation.Sales Officer will work on the existing base of Self-employed customers having banking relationship to offer Merchant Acquiring Solution.Sales Officer needs to source Competition Merchants along with their complete banking relationship.Sales Officer will be responsible for ensuring engagement & Visitation of all portfolio merchants assigned. Sales Officer will also be responsible for Activating these Merchants, Increase the Volume share and generating Cross Sell leads during these interactions.Sales Officer must ensure daily login to Sales Automation Software (Vymo/CRM) & ensure calling out to customers for cross-sell, Portfolio enhancement, Visit updates etc.Sales Officer will be responsible for ensuring 100% leads & databases (CRM, Vymo) are actioned and updated within Turn Around Time. Sales Officer must ensure all documents are checked in Originals, including KYC. Sign OSV after checking the originals only. Visit the customer’s premises to pick up documents as per policy requirement and Login the file (submission of file / application to CPA or SM, ADM, RM, PB in the branch).Sales Officer will ensure quality business sourcing as per defined norms & ensure all sales processes are adhered to. Additional Responsibilities: Cross Sell - CC , CASA , Asset, TPP, etc. Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Bachelor's Degree Field specialization: Degree: Academic score: Pass Institution tier: Any Required Certification/s: Required Training/s: Basic product and process training Required work experience Industry: Banking preferred - but not a constraint Role: Years of experience: 0 to 3 Key Performance Indicators: Sales Profile Required Competencies: Flair for sales and go getter attitude, Good Communication skills,  tech savvy Required Knowledge: Basic comupter and mobile applications knowledge. Required Skills: Good communication and interpersonal skills, Time management, disciplined sales approach Required abilities Physical: Sales call and field visits.. Other: Work Environment Details: Specific requirements Travel: Local travel for customer meetings Vehicle: Preferred(At least two wheeler) Work Permit: Other details Pay Rate: As per industry norms and labour laws Contract Types: Permanent Time Constraints: None Compliance Related: As per Bank`s laid down policies Union Affiliation: N/A Experience Required: 0Months to 36Months

Group Company: HDFC Bank Limited Designation: Credit Cards-Credit Cards Sales- Sales Officer-Branch Office Location: Nagrota Bagwan Nagrota Bagwan (Branch) Position description: Credit Cards-Credit Cards Sales- Sales Officer- Branch Primary Responsibilities: Credit card sales, VYMO calling and conversion on various databases, Cross-sell of income products i.e. Term loans, CASA, General Insurance etcCross-sell of portfolio parameters i.e. SmartPay, PayZapp, Addon, LE/UPG etc, card activation, Branch CRM updation. Additional Responsibilities: Branch relationship, Customer service, x sell of other retail asset pdts and casa. Follow necessary sourcing guidelines as per compliance directives Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Bachelor's Degree, Master's Degree Field specialization: Degree: Academic score: Pass Institution tier: Any Required Certification/s: Any Required Training/s: Basic product and process training Required work experience Industry: Banking preferred - but not a constraint Role: Any Years of experience: 0 to 3 Key Performance Indicators: Sales Profile Required Competencies: Flair for sales and go getter attitude, Good Communication skills Required Knowledge: Basic comupter and mobile applications knowledge. Required Skills: Good communication and interpersonal skills, Time management, disciplined sales approach Required abilities Physical: Sales call and field visits. Other: Work Environment Details: Specific requirements Travel: Local travel for customer meetings Vehicle: Preferred(At least two wheeler) Work Permit: NA Other details Pay Rate: As per industry norms and labour laws Contract Types: Permanent Time Constraints: None Compliance Related: As per Bank`s laid down policies Union Affiliation: NA Experience Required: 0Months to 36Months

Group Company: HDFC Bank Limited Designation: Credit Cards-Credit Cards Sales- Sales Officer-Branch Office Location: Nagrota Bagwan Nagrota Bagwan (Branch) Position description: Credit Cards-Credit Cards Sales- Sales Officer- Branch Primary Responsibilities: Credit card sales, VYMO calling and conversion on various databases, Cross-sell of income products i.e. Term loans, CASA, General Insurance etcCross-sell of portfolio parameters i.e. SmartPay, PayZapp, Addon, LE/UPG etc, card activation, Branch CRM updation. Additional Responsibilities: Branch relationship, Customer service, x sell of other retail asset pdts and casa. Follow necessary sourcing guidelines as per compliance directives Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Bachelor's Degree, Master's Degree Field specialization: Degree: Academic score: Pass Institution tier: Any Required Certification/s: Any Required Training/s: Basic product and process training Required work experience Industry: Banking preferred - but not a constraint Role: Any Years of experience: 0 to 3 Key Performance Indicators: Sales Profile Required Competencies: Flair for sales and go getter attitude, Good Communication skills Required Knowledge: Basic comupter and mobile applications knowledge. Required Skills: Good communication and interpersonal skills, Time management, disciplined sales approach Required abilities Physical: Sales call and field visits. Other: Work Environment Details: Specific requirements Travel: Local travel for customer meetings Vehicle: Preferred(At least two wheeler) Work Permit: NA Other details Pay Rate: As per industry norms and labour laws Contract Types: Permanent Time Constraints: None Compliance Related: As per Bank`s laid down policies Union Affiliation: NA Experience Required: 0Months to 36Months

Group Company: HDFC Bank Limited Designation: Merchant Services-ME Relationship Officer - Retail RO Office Location: Rasipuram Rasipuram (Branch) Position description: Merchant Services-ME Relationship Officer - Retail RO Primary Responsibilities: Relationship Officer will be responsible for ensuring engagement & Visitation of all Retail portfolio merchants assigned.Relationship Officer will be responsible for portfolio enhancement entailing activation, win-back of volume share from competitionmaintaining complete volume share for both POS & UPI, upselling Soundbox / POS etc. & cross-sell.Retail Relationship Officer must ensure EMI enablement and activation in all Merchants into EMI business segments like electronics, mobile etc. To achieve Merchant Acquiring product & Cross-sell targets as Defined by management month on month.To source Merchant Acquiring products (POS, Soundbox, SmartHub etc.) from the portfolio Basis expansions by the existing merchants (New outlet/New business line), self-employed segments, existing customer leads.To create an additional income line & eventually make the merchants more profitable to business, Relationship Officer must ensure increased cross-sell penetration inportfolio merchants basis benchmarkRelationship Officer must ensure daily login to Sales Automation Software (Vymo/CRM) & ensure calling out to customers for cross-sell, Portfolio enhancement, Visit updates etcThe Relationship Officer will be responsible for ensuring 100% leads & databases (CRM, Vymo) are actioned and updated within Turn Around Time.Relationship Officer must ensure all documents are checked in Originals, including KYC. Sign OSV after checking the originals only.Visit the customer’s premises to pick up documents as per policy requirement and Login the file (submission of file / application to CPA or SM, ADM, RM, PB in the branch).Relationship Officer will ensure quality business sourcing as per defined norms & ensure all sales processes are adhered to. Additional Responsibilities: Cross Sell - CC , CASA , Asset, TPP etc. Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Bachelor's Degree Field specialization: Commerce Degree: Academic score: Pass Institution tier: Any Required Certification/s: NA Required Training/s: Basic product and process training Required work experience Industry: Banking preferred - but not a constraint Role: Any Years of experience: 0 to 3 Key Performance Indicators: Sales Profile Required Competencies: Flair for sales and go getter attitude, Good Communication skills,  tech savvy Required Knowledge: Basic computer and mobile applications knowledge. Required Skills: Good communication and interpersonal skills, Time management, disciplined sales approach Required abilities Physical: Sales call and field visits. Other: Work Environment Details: Specific requirements Travel: Local travel for customer meetings Vehicle: Preferred(At least two wheeler) Work Permit: NA Other details Pay Rate: As per industry norms and labour laws Contract Types: Permanent Time Constraints: None Compliance Related: As per Bank`s laid down policies Union Affiliation: NA Experience Required: 0Months to 36Months

Group Company: HDFC Bank Limited Designation: Credit Cards-Business Credit Cards - Sales Officer Office Location: Kalamboli Kalamboli (Branch) Position description: Credit Cards-Business Credit Cards - Sales Officer Primary Responsibilities: Credit card sales- Business Credit Cards, VYMO calling and conversion on various databases, Cross-sell of income products i.e. Term loans, CASA, General Insurance etc,,Cross-sell of portfolio parameters i.e. SmartPay, PayZapp, Addon, LE/UPG etc, card activation, Branch CRM updation Additional Responsibilities: Branch relationship, Customer service, One Bank approach. Cross-sell of other retail assetproducts and casa for the bank.Follow necessary sourcing guidelines as per complainance directives Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Bachelor's Degree, Master's Degree Field specialization: Degree: Academic score: Pass Institution tier: Any Required Certification/s: NA Required Training/s: Basic product and process training Required work experience Industry: Banking preferred - but not a constraint Role: Any Years of experience: 0 to 3 Key Performance Indicators: Sales Profile Required Competencies: Flair for sales and go getter attitude, Good Communication skills,  tech savvy Required Knowledge: Basic comupter and mobile applications knowledge. Required Skills: Good communication and interpersonal skills, Time management, disciplined sales approach Required abilities Physical: Sales call and field visits.. Other: NA Work Environment Details: NA Specific requirements Travel: Local travel for customer meetings Vehicle: Preferred(At least two wheeler) Work Permit: NA Other details Pay Rate: As per industry norms and labour laws Contract Types: Permanent Time Constraints: None Compliance Related: As per Bank`s laid down policies Union Affiliation: NA Experience Required: 0Months to 36Months

Group Company: HDFC Bank Limited Designation: Credit Cards-Credit Cards Sales- Sales Officer-Branch Office Location: Pachore Pachore (Branch) Position description: Credit Cards-Credit Cards Sales- Sales Officer- Branch Primary Responsibilities: Credit card sales, VYMO calling and conversion on various databases, Cross-sell of income products i.e. Term loans, CASA, General Insurance etcCross-sell of portfolio parameters i.e. SmartPay, PayZapp, Addon, LE/UPG etc, card activation, Branch CRM updation. Additional Responsibilities: Branch relationship, Customer service, x sell of other retail asset pdts and casa. Follow necessary sourcing guidelines as per compliance directives Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Bachelor's Degree, Master's Degree Field specialization: Degree: Academic score: Pass Institution tier: Any Required Certification/s: Any Required Training/s: Basic product and process training Required work experience Industry: Banking preferred - but not a constraint Role: Any Years of experience: 0 to 3 Key Performance Indicators: Sales Profile Required Competencies: Flair for sales and go getter attitude, Good Communication skills Required Knowledge: Basic comupter and mobile applications knowledge. Required Skills: Good communication and interpersonal skills, Time management, disciplined sales approach Required abilities Physical: Sales call and field visits. Other: Work Environment Details: Specific requirements Travel: Local travel for customer meetings Vehicle: Preferred(At least two wheeler) Work Permit: NA Other details Pay Rate: As per industry norms and labour laws Contract Types: Permanent Time Constraints: None Compliance Related: As per Bank`s laid down policies Union Affiliation: NA Experience Required: 0Months to 36Months

Group Company: HDFC Bank Limited Designation: Retail Assets-Consumer Durable-Instalment Finance Business - Retail RO Office Location: Banda(UP) Banda(up) (Branch) Position description: Retail Assets-Consumer Durable-Instalment Finance Business - Retail RO Primary Responsibilities: Meet and exceed the assigned targets of consumer durable loan through paper finance at Retail Trade / General TradeSouricng EMI business through HDFC credit card and debit card customers at the designated counters >Meet the assigned target of bank's products and other cross sell productsAdhere to Bank's laid down process and due diligence from Login to Disbursal Provide regular feedback to Supervisor on Market, Dealers, Customer's requirements Maintain difined TAT Additional Responsibilities: Ensuring timely repayment of sourced loan and support collection Adhere to Banks Code of Conduct at all times Customer Centricity and timely resolution of Customer/dealer issues and update supervisor time to time Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Bachelor's Degree Field specialization: Degree: Academic score: Pass Institution tier: Any Required Certification/s: Required Training/s: Required work experience Industry: Banking / Finance/ Telecom / OEMs preferred - but not a constraint Role: Sales- but not a contraint Years of experience: 0 to 2 Key Performance Indicators: Meet the assigned targets Required Competencies: Sales Skills and Customer handling skills Required Knowledge: Good at communication and confident Required Skills: Sales Required abilities Physical: Fit Other: Work Environment Details: Specific requirements Travel: NA Vehicle: Should have two wheeler - but not a constraint Work Permit: N/A Other details Pay Rate: As per industry norms and labour laws Contract Types: Permanent Time Constraints: Compliance Related: As per Bank`s laid down policies Union Affiliation: N/A Experience Required: 0Months to 24Months

Group Company: HDFC Bank Limited Designation: Credit Cards-Credit Cards Sales- Sales Officer-Branch Office Location: POCKET 2 JASOLA VIHAR Delhi (Branch) Position description: Credit Cards-Credit Cards Sales- Sales Officer- Branch Primary Responsibilities: Credit card sales, VYMO calling and conversion on various databases, Cross-sell of income products i.e. Term loans, CASA, General Insurance etcCross-sell of portfolio parameters i.e. SmartPay, PayZapp, Addon, LE/UPG etc, card activation, Branch CRM updation. Additional Responsibilities: Branch relationship, Customer service, x sell of other retail asset pdts and casa. Follow necessary sourcing guidelines as per compliance directives Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Bachelor's Degree, Master's Degree Field specialization: Degree: Academic score: Pass Institution tier: Any Required Certification/s: Any Required Training/s: Basic product and process training Required work experience Industry: Banking preferred - but not a constraint Role: Any Years of experience: 0 to 3 Key Performance Indicators: Sales Profile Required Competencies: Flair for sales and go getter attitude, Good Communication skills Required Knowledge: Basic comupter and mobile applications knowledge. Required Skills: Good communication and interpersonal skills, Time management, disciplined sales approach Required abilities Physical: Sales call and field visits. Other: Work Environment Details: Specific requirements Travel: Local travel for customer meetings Vehicle: Preferred(At least two wheeler) Work Permit: NA Other details Pay Rate: As per industry norms and labour laws Contract Types: Permanent Time Constraints: None Compliance Related: As per Bank`s laid down policies Union Affiliation: NA Experience Required: 0Months to 36Months

Group Company: HDFC Bank Limited Designation: Operations - Officer - CLEARING Office Location: Bhulath Bhulath (Branch) Position description: Operations - Officer - CLEARING Primary Responsibilities: To do the data entry/inputting/capturing of the negotiable instruments/deposit details into the systems/applications (, Core system & Allied applications) and generation of reports as may be required To perform call back related activities, verification of reports with deposit/challan/instruments/electronic data for correctness of entriesFilling and maintenance of records along with supporting statements and vouchers.Filling of the requisite negotiable instruments along with supporting statements and vouchers.Processing and dispatching of return unpaid instruments to the customer/depositing branches. Additional Responsibilities: Sorting and stamping of negotiable instruments. Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Bachelor's Degree Field specialization: Degree: Academic score: Pass Institution tier: Any Required Certification/s: Required Training/s: Required work experience Industry: Banking preferred - but not a constraint Role: Operations Years of experience: 0 to 2 Key Performance Indicators: Compliance orientation Required Competencies: Required Knowledge: Good in excel and MS office Required Skills: Required abilities Physical: Other: Work Environment Details: Specific requirements Travel: NA Vehicle: NA Work Permit: Other details Pay Rate: Contract Types: Permanent Time Constraints: Compliance Related: Union Affiliation: Experience Required: 0Months to 24Months

Group Company: HDFC Bank Limited Designation: Credit Intelligence & Control- CD – Officer Position description: Providing support towards reducing fraud risk in the Consumer Durables product Primary Responsibilities: To conduct Risk based checks on the consumer durable loan applications sourced by the Relationship Officers at the respective Dealer outlets.Checking for anomalies such as freelancer / third party sourcing at the concerned dealer outlet To support in carrying out investigations on all suspected risk marked cases and also on frauds detected post disbursement andand assist in initiating remedial procedures towards recovery to conduct Seeding and Mystery Shopping activity on the RO’s and the Dealership.To conduct regular visits to the dealerships and check for any suspicious activity and highlight the same for immediate action.To conduct minimum 60 visits in a month which includes a) dealer surprise visits and all the field referrals, b) RO Profile checks.Responsible for gathering concerns on any issues related to misconduct by the RO’s at the dealership. To conduct monthly trainings of all the RO’s on the basic compliance requirements as well as Dos and Don’ts on hygiene related items. Operation Desk Screening & sampling and Post disbursal Sampling, responsibility to highlight the disconnect and reporting the same through MIS. Additional Responsibilities: Engaging with Business and Credit unit to discuss and resolve matters pertaining to specific casesMIS reporting to Location managers and Regional teams on various data requirements Educational qualifications preferred Category: Bachelor's Degree, Master's Degree Required work experience Industry: BFSI Role: Fresher/Sales Years of experience: 0 to 5 Key Performance Indicators: Proactive, Ability to complete the given task within defined time period Required Competencies: Honesty & integrityHard & smart workingGo getter attitude Ability to convince & influenceGood communication SkillsProficiency in excel and adequate system knowledge. Other: Reporting Designation: Location ManagerReporting Department-Sub BU: CIC - CD Work Environment Details: Field work Other details Contract Types: PERMANENT Experience Required: 0Months to 60Months

Group Company: HDFC Bank Limited Designation: Credit Intelligence & Control- CD – Officer Position description: Providing support towards reducing fraud risk in the Consumer Durables product Primary Responsibilities: To conduct Risk based checks on the consumer durable loan applications sourced by the Relationship Officers at the respective Dealer outlets.Checking for anomalies such as freelancer / third party sourcing at the concerned dealer outlet To support in carrying out investigations on all suspected risk marked cases and also on frauds detected post disbursement andand assist in initiating remedial procedures towards recovery to conduct Seeding and Mystery Shopping activity on the RO’s and the Dealership.To conduct regular visits to the dealerships and check for any suspicious activity and highlight the same for immediate action.To conduct minimum 60 visits in a month which includes a) dealer surprise visits and all the field referrals, b) RO Profile checks.Responsible for gathering concerns on any issues related to misconduct by the RO’s at the dealership. To conduct monthly trainings of all the RO’s on the basic compliance requirements as well as Dos and Don’ts on hygiene related items. Operation Desk Screening & sampling and Post disbursal Sampling, responsibility to highlight the disconnect and reporting the same through MIS. Additional Responsibilities: Engaging with Business and Credit unit to discuss and resolve matters pertaining to specific casesMIS reporting to Location managers and Regional teams on various data requirements Educational qualifications preferred Category: Bachelor's Degree, Master's Degree Required work experience Industry: BFSI Role: Fresher/Sales Years of experience: 0 to 5 Key Performance Indicators: Proactive, Ability to complete the given task within defined time period Required Competencies: Honesty & integrityHard & smart workingGo getter attitude Ability to convince & influenceGood communication SkillsProficiency in excel and adequate system knowledge. Other: Reporting Designation: Location ManagerReporting Department-Sub BU: CIC - CD Work Environment Details: Field work Other details Contract Types: PERMANENT Experience Required: 0Months to 60Months

Group Company: HDFC Bank Limited Designation: Virtual Care-Officer Customer Care (OCC) Office Location: Sanghi Mansion (Jaipur) Jaipur (Branch) Position description: Customer Interaction & Query/Complaints Management Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls)                                                                                    Enquiries & transactions related to the products availed by the customer.Clarifications & queries on billing, payment confirmation, charges, EMI details, statement of account etc.Handling requests such as Debit / Credit Card Pin, NetBanking Password, PIN / IPIN statement of account, Fixed Deposit advice etc.Handling of financial transactions (currently Fixed Deposit opening, Demand Draft/ Managers Cheque requests, Funds transfer request as requested by customers.)Responding to customers with the resolution within the defined TATs.Process the requests as per defined process, while ensuring adherence to the customer authentication process.Answering customer calls within the specified call answer time.Adherence to the defined service delivery standards.Accurate data capture of the request details (eg – Hotlisting and Other transactions) as instructed by the customer. Process adherence in respect of submission of the relative annexure to the supervisor for authentication / further action.Accurate and complete data capture of the customer issues / complaints in the relative formats. Logging of the complaints in the system, as per the laid down process. Proper follow-up with the concerned department / branches for resolution and closure of the complaints.Accurate hotlisting of the Debit/ Credit/ Prepaid cards, basis the card / account details provided by the customero    Prompt hotlisting of the card as per process. o    Logging the reissuance request basis per customer instruction, as per defined process. Attempting to delight the customer by striking a relationship and fulfilling needs. Call back to customers in case of any unresolved queries etc.Appropriately escalating cases to the Supervisor.                                                                                       Call Quality:    Deliver service quality in order to achieve Quality benchmarks defined from time to time.   First Call Resolution – 90%( for non-Complaints related calls)   Achieve defined Call Quality scores.   Achieve defined KAT Scores   Achieve defined E-process Scores Audit & Process Compliance: Ensure adherence to process and Audit requirements.Ensure accurate and timely submission of financial transactions & requests. Ensure Error-free logging/recording of customer requestsAdherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate systems. Schedule Adherence & Service Productivity standards: ·       Consistently meet the service productivity standards – Staff needs to meet the service productivity standards as defined from time to time. ·       Ensure adherence to schedule and login times as applicable – Staff needs to maintain service adherence   Other Operational Activities Maintenance of records / record keeping.Keep self updated on the product/ process knowledge as per the training imparted by the Training / Supervisors/ Quality.Shift AdherenceNil Unscheduled offsAppropriate attendance record updationNil Exception of ID maintenanceAdherence to Audit and compliance process as defined. Primary Responsibilities: Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported.To ensure complete and accurate resolution within the defined TATs.To ensure process compliance as per the set Audit and SQ guidelines. Additional Responsibilities: Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Bachelor's Degree Field specialization: Degree: Academic score: Institution tier: Required Certification/s: Required Training/s: Required work experience Industry: Exposure to banking preferable Role: Years of experience: 0 to 1 Key Performance Indicators: Required Competencies: Required Knowledge: Required Skills: Good Team spiritInter personal skillGood communication skillProactive & focused approachBanking Product & Process Knowledge Required abilities Physical: Other: Work Environment Details: Specific requirements Travel: Vehicle: Work Permit: Other details Pay Rate: Contract Types: Time Constraints: Compliance Related: Union Affiliation: Experience Required: 0Months to 12Months