Must Have Technical/Functional Skills
- Strong experience in EDI Integration Support (ANSI X12, Retail Transactions).
- Experience supporting API-based integrations and partner onboarding.
- Expertise in integration lifecycle management including onboarding, testing, deployment validation, and production support.
- Strong troubleshooting and root-cause analysis skills.
- Experience working with retail supply chain, order management, inventory, and partner ecosystems.
- Excellent stakeholder communication and vendor management skills.
- Ability to work in a fast-paced production support environment.
Roles & Responsibilities
- L1/L2 support for partner integrations leveraging EDI and API technologies.
- Monitor, troubleshoot, and resolve integration issues across business partners and third-party vendors.
- Manage EDI transaction processing, exception handling, and error resolution.
- Perform order resend processing and ensure successful transaction completion.
- Investigate and resolve inventory feed and data synchronization issues.
- Support third-party partner onboarding, testing, certification, and go-live activities.
- Manage API credentials, security tokens, and authentication-related issues.
- Coordinate IP whitelisting and access control requests with internal and external stakeholders.
- Document integration workflows, support procedures, troubleshooting guides, and operational runbooks.
- Work closely with business teams, vendors, and technology teams to ensure seamless support operations.
- Mentor and train offshore support resources to enhance team capability and service continuity.
TCS Employee Benefits Summary:
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-KR3
Salary Range-$120,000-$140,000 a year
More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
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