TCS

Role: SCCM Admin • Minimum of 5 years of experience in designing, implementing, and supporting SCCM infrastructure in enterprise environments • Subject matter expertise in the following: SCCM/MECM, Intune or equivalent UEM platforms, GPO/GPP, PowerShell, All Windows Iterations • Design, deploy, and maintain SCCM infrastructure components, including Central Administration Site (CAS), primary sites, distribution points, management points, software update points, Cloud Management Gateway (CMG), and CMG connection points • Configure and optimize SCCM settings, roles, and features to ensure efficient and reliable software deployment, patch management, and endpoint protection • Expertise in SCCM architecture, including task sequences, site hierarchy design, role configuration, boundary groups, and content distribution • Familiarity with SCCM features such as using the App Model, CI Baselines, Task Sequences, OSD, creating virtual apps and creating collections with special script deployments that automatically resolve perpetual issues • In-depth knowledge of SCCM features and functionalities, such as software deployment, patch management, operating system deployment, and reporting • Create custom reports and dashboards to monitor SCCM infrastructure performance, client health, software deployments, and compliance status • Strong understanding of Windows operating systems, Active Directory, Group Policy, and networking concepts • Embrace and enable change and transformation in technology related to Endpoint Management • Plan upgrades, changes, or implementations for System Center Configuration Manager Components while following established change control procedures. • Create complex and dynamic collections, advertisements, queries, reports, other technical documents as required and manage local and remote site boundaries, site systems, site roles, inter-site dependencies and communication. • Optimization of SCCM Site Servers and Knowledge in Disaster Recovery using SCCM Backups • Help create and maintain operating system images with applications to be deployed via PXE boot and or boot media to be used in the production environment. • Plan and schedule the installation of new or modified hardware, operating systems, and applications software. • Proficiency in creating SQL and WQL queries • Run queries and reports against SCCM database for software and hardware inventory, running them and export to a CSV files. • Manages system performance metrics that includes monitoring and reporting on processes, uptime, performance, utilization, and capacity of SCCM server equipment.

Role: Image Engineer • 5 to 9 Years experience on OS Image Management • Experience of Image Creation and Deployment tools (e.g., MS Intune, MDT, WinPE, SCCM OSD, IEM OSD, PXE) • Image deployments via SCCM and troubleshooting infrastructure such as PXE and WDS related issues • Distribution of various OS images regionally and creating task sequences for custom deployments • Creating, managing, and maintaining Windows OS images & Driver packages • Experience of Scripting Languages (e.g., VBS, Perl, Batch Scripting and PowerShell) • SCCM Infra , OSD, Application Package, Patching and Intune • Autopilot deployment experience using Azure/Intune • Expert-level Windows 10 / 11 build architecture and deployment experience including customization of a Windows 10 / 11 build • Bare-metal and in-place Windows 10/11 deployment/upgrade strategies • Managing Win Devices via Intune-SCCM Co-management • Knowledge of Virtualization Platforms (e.g., VMware ESX/Workstation, Hyper- V, VirtualBox) • Knowledge of Active Directory, Group Policy, and Device Drivers • Knowledge of Hardware BIOS/UEFI (Unified Extensible Firmware Interface) • Active Directory GPO controls and settings (including security settings) • Microsoft Endpoint Configuration Manager (SCCM) experience from an application management and OS deployment perspective • Working knowledge of PowerShell and DOS batch file scripting • General Networking knowledge (PXE boot setups, DHCP, DNS, VPN, WIFI, etc.) as it relates to Windows 10 / 11 deployment methodology

Role: Genesys CC Support Engineer Experienced hands-on (5+ years) Linux, WebSphere, Java production operational support analyst having skills to maintain Java solutions and process operational data tasks and maintenance. Respond and resolve incidents for the on-prem solutions. Finally, facilitate development for the new cloud solutions for tasks such as data migration, analysis. Experience with AWS and ServiceNow a plus.

Role: Linux Engineer Linux and Windows System troubleshooting and configuration. Resolve issues calling API and scripts. Powershell/Shell scripting Capable to using AI GPT for searching and documentation. Knowledge of using Vmware to manage virtual machines. Knowledge of requirements for Physical server provisioning. Knowledge of ESXi and K8 server provisioning. Knowledge of NAS and SAN configurations. Experience with Release management using Jenkins.

Role: Site Reliability Engineer • Ansible, Scripting • Workflow Orchestration • Any Screen Scrapping Tool • IT Ops/Network Automation • L1-L2 Automation • Health-Checks • SRE • Work on tools and technology such as Ansible, Scripting, Workflow Orchestration, Any Screen Scrapping Tool • Must have experience in ITOps/Network Automation, L1-L2 Automation, Health-Checks, SRE. • Must have consulting Practice Mindset, Business and Technical Analysis experience.

#LI-AS3 Ribbon SBC · Ribbon PSX · Ribbon Analytics · HEPIC · HP DL380 Gen10 Skill set (required to support) : · Ribbon Session Boarder Controller · VoIP · Session Initiation Protocol (SIP) · Wireshark · Linux (RHEL8) · Basic Networking

Data Governance and Data Quality process knowledge and experience Excellent written and verbal communication skills, to liaise between business and tech

Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that can not be resolved by Tier 1 (L1) and providing support for software and hardware technical problems. This role is customer facing and requires excellent verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical incidents. The Tier 2 (L2) support team handles the tickets routed by L1 support or can themselves produce tickets for any issue they observe. Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates. Tier 2 (L2) Field Support plays a key role as the front-line interface between our customer and the Product & Engineering team and operates as a second level of support

5 to 8+ Years CyberArk knowledge from a BaU level. · Experience in administration of various CyberArk components like Vault, CPM, PSM, PVWA, PTA etc.

Job Title - Support Executive Relevant Experience (in Yrs) 10 Must Have Technical/Functional Skills Desktop Support Engineer Experience Required 5-7 years’ experience on End user device support Roles & Responsibilities · Provide onsite and desk side support services to end users. • Build, configure and troubleshoot Install “Gold” image on Customer PC and laptop applications and hardware components. • Support meeting room environment and video conferencing. • Support printers, scanners, and other peripherals. • Support mobile devices, such as iPads, iPhones, and Android devices. • End-User Data back-up and restoration when required in the course of a service incident. • Smart hands support for data center equipment. • Replace defective components cards in data center equipment as advised by TCS Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites. • Must have experience of using a Call Logging system. • Must have good working knowledge of Windows 7/10 and related Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing, and troubleshooting PC and laptop hardware components. • Familiarity with Microsoft SCCM. • Excellent hands-on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable. · Excellent communications are mandatory in English and Local language.

10+ years’ experience in implementing Salesforce Commerce Cloud B2C (Demandware) solutions. Define and set up technical standards for SFCC solutions, setup tools, and systems required for excelling in SFCC. Assist in SFCC sales efforts: solution proposal building, estimating, planning, and customer interactions. Define and refine ideas of accelerators that can provide a competitive advantage to clients in the sales process; build accelerators in MVP evolutions. Understand the requirement and design, implement e-commerce application projects in the SFCC platform. Develop and maintain all e-commerce website development in the SFCC platform. Design new e-commerce sites and services to make better use of social networks and emerging technologies to include mobile apps. Provide code-level guidance to the development teams. Lead and develop a prototype for e-commerce applications. Analyze platform issues and provide solutions to those problems. Analyze the requirement and make estimates work. Strong understanding of object-oriented programming and web programming. Firm understanding of Internet and web service concepts. Experienced in SFCC development and exposure on business manager.

Candidate should be Local to Charlotte or nearby Charlotte We look forward for candidates with strong project management backgrounds. Including but not limited to Worked in a highly structured Project Governance environment Demonstrated expertise in resolving conflicts and addressing roadblocks in project execution Strong communication skills Proficiency in PM tools to track resources/timelines/milestones Concurrent projects - on time and on budget Responsible for managing project resource financials, estimates, actuals, variances Technology Project Management experience ( DO NOT submit infrastructure background profiles) Forecasting, Financial analysis, resource allocation, funding limits Business requirements into tech solutions - examples and approach Identifying and communicating RISKS, ISSUES, & DEPENDENCIES Duel Project manager/SCRUM Master role Managing mixed project methodologies AGILE & WATERFALL on a single project Prior Bank of America project management experience is a plus Worked with hybrid Waterfall and AGILE SCRUM methodology projects Core Banking functions AGILE – KANBAN JIRA

Skill: Java 4 + years of experience in Java application development end to end. Must Have - Pure hands on core java development experience. Hands on experience in multi-threading, synchronization, collections, Java streams, JDBC. 5 + years of experience in Java UI technologies HTML5/Angular JS/Backbone JS/Bootstrap. 5+ years of experience in using caching products like hazelcast, gemfire, coherence etc. Multi-threading, collections API, JDBC and knowledge of Java profiling tools. Experience in using frameworks like spring, spring boot, mybatis etc. Knowledge and/or experience working within the Hadoop or other big data distributed ecosystem. Knowledge of cloud computing or distributed computing. Software development in Agile environment. Java(JDK 1.8), Spring Framework and Spring Boot, RESTful services. JPA/Hibernate or Spring Repositories. DB Oracle/PL SQL. Jenkins or other CI system. Knowledge in these is a plus, but not must have: JavaScript Frameworks - AngularJS or ReactJS. CSS frameworks like Bootstrap. Unix shell scripting.

Skill: Project Change manager Plan and Develop the Project Idea. Every project starts as an idea. Create and Lead Your Dream Team. Monitor Project Progress and Set Deadlines. Solve Issues That Arise. Ensure Stakeholder Satisfaction. Evaluate Project Performance. Take end to end ownership of requirement projects. Create deliverables such as JIRA epics and stories, Confluence Pages. Describe IT development and Test team. Part product ownership responsibilities. #LI-NR3

Technical/Functional Skills CI/CD solutions using Jenkins, ARGO , GIT, Maven , Kubernetes(K3s/K8s) and other container management solutions. Helm files/charts and Ansible playbooks. administration (OS, databases, virtual networks), scripting, and monitoring automation execution using Ansible/terraform. Shell, Python , GO , Groovy, in Linux/UNIX OS and disturbed architecture Experience Required Experience in Design/Implementation & maintenance of Build Infrastructure either for Application or Network appliance teams based on microservice or monolithic based architecture Demonstrate hands-on experience with DevOps techniques building CI/CD solutions using Jenkins, ARGO , GIT, Maven. Hands-on experience in Docker/Docker-compose Experience in both private and public cloud - AWS/GCP/AZURE Experience with monitoring and log aggregating frameworks such as Kafka, Logstash, Splunk, Elasticsearch, and Kibana, Prometheus/Grafana. Knowledge of Compliance Standards and Policies and the associated cloud security certification and audit processes Experience coordinating and performing vulnerability assessments through the use of automated and manual scanner tools (Anchore/Grype, Trivy , SonarQube, Tenable, NMAP, etc) Proficient in one or more scripting/programming languages: Shell, Python , GO , Groovy Understanding of engineering tools - JIRA , Confluence , CI/CD Dashboard Reports etc., Experience working in Agile environments Strong Automation and Problem solving skills and ability to follow through to completion Experience in Design/Implementation & maintenance of Build Infrastructure either for Application or Network appliance teams based on microservice or monolithic based architecture Ability to review and analyze vulnerability data to identify security risks to the organization’s network, infrastructure, and application’s and determine any reported vulnerabilities that are false positives. Ability to handle multiple competing priorities in a fast-paced environment

Job Title SOFTWARE SYSTEMS ENGINEER-FORWARDING Relevant Experience • MPLS, VPLS, VLL, VRF, L3VPN, VXLAN, Openflow, SDN. TCP/IP stack, ARP/ND, DHCP Experience Required Software or Hardware-based Packet Forwarding • IPv4/IPv6 routing/forwarding, PBR, ACL, Rate-limiting, QoS • Hitless Software Upgrade/ISSU and High Availability • LAG/LACP, Layer 2 switching, Ethernet Highly Desirable: ASIC/FPGA preferred. 3 • Experience in automated software unit testing preferred. • Comfortable with technical and business English usage (documents reading, e-mails, conference calls) networking products as a member of a highly capable and dynamic engineering team. • Design, develop, and maintain embedded routing, switching or analytics software. • Propose design architectures and solutions for new features and enhancements. • Work with third party protocol/database stacks. • Work closely with software quality assurance engineering to review feature test plans and confirm • Be involved in early-stage development of high-performance, next-generation networking platforms

Job Title SOFTWARE SYSTEMS ENGINEER-MANAGEABILITY Relevant Experience L2/L3 OSI layer protocols Experience Required Wor k experience in atleast 3 or more areas: structures, IPC mechanisms. 3. YANG/JSON/XML/Protocol buffers 5. Messaging services like RabbitMQ, NATS 7. Agile development model with CI/CD 2. Bring in best in class engineering practices, be it Test driven development/solid 3. Quickly troubleshoot issues and provide solutions to customers on time. #LI-CM

1. Should have a good understanding of Identity and Access Management platform framework and functions. 2. Should have good experience with Implementing, supporting, and maintaining of FIM 2010 / MIM 2016 3. Should have developer experience working on Programing Language and development platforms including C/C, C#, VB, VB.NET to write scripts, codes, DLLs etc. 4. Should have good knowledge and understanding on Windows Active Directory Services, Powershell, ADFS, and Azure Active Directory. 5. Good-to-Have 1. Should have good understanding of FIM architecture overview and its components 2. Should be well verse with Different type of MA Creations, FIM Schema updating, Data & Attribute Flow setup, Understanding of Sync rule, 3. Should be well verse to Configure run profiles and.dll extension file setup configuration for Advance Sync rules 4. Should have good understanding of FIM architecture overview and its components 5. Should have skills on Designing and implementing SET, MPR, WORKFLOW in FIM Portal and synchronization process in FIM in order to integrate Source and Target Platforms

Responsible for troubleshooting, installation, maintenance, and service on designated equipment's. Responsible for leading installation activities within the assigned area, ensuring safety and quality measures are taken. Demonstrates a broad knowledge of technology fundamentals and concepts (with a focus on Microsoft) Willing to travel to other sites from your Home base located around 2 hours driving distance Solid team and people skills

Job Title SOFTWARE SYSTEMS ENGINEER-PROTOCOL Relevant Experience IGMP, ERPS 3 Routing protocols – TCP/IP, IPv4/IPv6, OSPF, BGP, PIM, ISIS • Strong understanding of control plane and data networking concepts - IGMP, ERPS • In-depth understanding of Linux operating systems and embedded software development - • Experience in trouble shooting & debugging memory leaks, performance bottlenecks - • Experience working with multi-site project teams - • Should be able to implement and handle the complete delivery of the component/modules owned • Ability to be productive in flexible and dynamic work environments Roles & Responsibilities: • Participate in SW Design reviews, articulate system software requirements • Demonstrate cross functional collaboration with Product Marketing, SQA and other development teams to ensure software meets all performance, scalability, interop, and security requirements • Write functional and design specification documents and drive sign-off. Interface with developers, QA, Documentation & Customer Support, program management teams. #LI-CM

Job Title SOFTWARE SYSTEMS ENGINEER-PLATFORM Relevant Experience REST/NETCONF/Streaming Telemetry/GNMI/GRPC 4. Micro service based architecture, Docker containers, Kubernetes 1. Proficiency in programming (Knowledge of GoLang is a plus), Linux OS, Data 2. REST/NETCONF/Streaming Telemetry/GNMI/GRPC 4. Micro service based architecture, Docker containers, Kubernetes 6. DB concepts - SQL/NOSQL 8. L2/L3 OSI layer protocols Roles & Responsibilities 1. Design and develop manageability features for the next generation Network OS. design principles.

Job Title Junior Content Creator & Program Coordinator Relevant Experience Self-starter willing to take initiative and ask for guidance as needed Familiar with Adobe InDesign or similar content layout program Experience with WordPress a plus Experience Required 2 + Yrs Roles & Responsibilities Support Curation of Narratives: Take direction from Program Manager on creation of narratives that would be captivating to a range of IT decision makers, from the technical to executive level Contribute to creation of presentations, infographics, and videos per content schedule Administration: Flexibly Support program administrative tasks as required from creating, publishing, delivery, developing of content #LI-CM