Program Manager - Bellevue, WA | TCS Job

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Key Responsibilities

1. Program Management (Core Responsibility)

•                 Lead end-to-end program management of learning initiatives, ensuring delivery on scope, timelines, and quality.

•                 Collaborate with cross-functional stakeholders (business, product, SMEs, vendors) to manage learning project lifecycle. [CPP Learni...ross-level | PDF]

•                 Track program progress, risks, dependencies, and provide regular status reporting and insights.

•                 Ensure alignment of learning programs with business outcomes and strategic priorities.

•                 Drive governance, stakeholder communication, and change management for learning initiatives.

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2. Learning SME & Strategic Advisory

•                 Act as a Learning SME, guiding teams on:

o                Instructional design approaches

o                Learning experience design (LX)

o                Digital and AI-driven learning models

•                 Define the learning strategy and roadmap, aligned with future skill needs and business transformation.

•                 Support development of innovative learning solutions (e.g., blended learning, microlearning, AI-driven personalization).

•                 Collaborate with SMEs to develop scalable, high-quality learning content and programs.

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3. Future of Learning & Innovation

•                 Drive thinking on future learning trends including:

o                AI/GenAI in learning

o                Data-driven learning personalization

o                Learning analytics & impact measurement

•                 Identify opportunities to improve learning effectiveness, scalability, and adoption.

•                 Design frameworks for continuous learning and capability building ecosystems.

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4. Business Development & Growth

•                 Support business development and proposal activities for new learning opportunities.

•                 Identify and shape new areas/services in learning, such as:

o                Learning analytics & insights

o                AI-powered learning transformation

o                Knowledge management & skilling programs

•                 Contribute to:

o                RFP responses

o                Solutioning and pricing inputs

o                Client presentations and pitch decks

•                 Partner with sales and account teams to expand learning services footprint.

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5. Stakeholder & Client Engagement

•                 Engage with clients to understand business challenges and propose learning-led solutions.

•                 Build relationships with senior stakeholders and act as a trusted advisor in learning transformation.

•                 Facilitate workshops, discovery sessions, and learning needs analysis.

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Key Skills & Competencies

Functional Skills

•                 Learning strategy & instructional design expertise

•                 Program/project management (Agile/Waterfall)

•                 Learning technologies (LMS, LXP, content tools)

•                 Learning analytics and measurement

Business & Consulting Skills

•                 Strong business acumen and problem-solving

•                 Stakeholder management and executive communication

•                 Proposal development & solutioning

•                 Client-facing consulting experience

Behavioral Skills

•                 Strategic thinking with execution focus

•                 Innovation mindset (especially in AI-led learning)

•                 Collaboration and influence across global teams

•                 Strong communication and storytelling