Lowes Companies, Inc

• Always provide SMART customer service through the daily execution of Lowe's customer service policies, procedures, and programs. • Build relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications. • Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time) • Although most of the time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises. This includes: • Understand customers’ needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise. • Engage with customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise. • Listen to and responds knowledgeably and promptly to customer questions, taking them to areas of the store when necessary. • Demonstrate sincere appreciation to customers. • Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs. • Empty plant racks onto plant tables merchandising by planogram, price, and color block as they arrive. • Identify damaged or missing signage, displays, collateral and orders replacements in accordance with merchandising standards and planogram details. • Update/validate wayfinding and product location signage as well as digital maintenance of this information throughout the store. • Ensure cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales. • Assist with culling and pricing dead and distressed plants. • Maintain a high level of communication and partnership with MSM and red vest associates. • Identify and communicate issues with quality, quantity, and additional needs to Outside Garden Supervisor and MSM. • Adjust fixtures, rotates stock, displays products and support materials using power equipment (e.g., lifts, order pickers) per service expectations and processes. • Review, complete, and enter completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned service and maintenance tasks. • Ensure all displays are safe and in working order and repaired/replaced as needed. • Repair/seal damaged packaging and boxes including peg-hook items. • Remove all trash, moves cardboard boxes to the bailer and moves plastic wrap and other debris to the compactor. • Replace light bulbs and alerts the appropriate contact when additional maintenance issues are noted (lights out, painting, etc.). • Detect common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection. • Ensure compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of Outside Garden and working areas. • Maintain a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates. • Adhere to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices. • Operate store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler). • In addition to the above responsibilities, this individual is held accountable for other duties as assigned. Minimum Qualifications Ability to read, write, and perform basic arithmetic (addition, subtraction)Ability to work overnight and weekendsAbility to utilize web-based computer programs to accomplish assigned tasks6 Months Live nursery experience or General Merchandising experience Preferred Qualifications 6 Months Lowe’s sales floor experience6 Months Experience performing product merchandising tasks including reading planograms, setting up and tearing down displays3 Months Experience operating power equipment such as lifts, order pickers, and similar equipmentWorking knowledge of basic tools needed for the job (e.g., hand tools, drills, saws) Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Essential Functions: NOTE: Minors in this role may not be responsible for some of the activities listed below Assisted Self Check Out • Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously • Approaches and interacts with customers to proactively recommend products and services appropriately • Proactively greets, assists, and engages with multiple customers on multiple registers at the same time • Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions • Thanks the customer for their business and invites them back to shop at Lowe’s Customer Service • Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs • Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise • Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary • Demonstrates sincere appreciation to customers • Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs • Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities • Uses a cash register to process sales transactions, returns, and refunds according to company guidelines • Provides proper monetary change to CSA Front End associates for register activities • Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders) • Removes security tags, verifies product information, and bags merchandise for customers • Answers incoming phone calls and directs calls or takes messages as needed • Opens additional registers, when necessary, to ensure enough coverage always • Assists in line vesting to help quicker turnaround time for checkout In-stock • Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies • Inspects returned merchandise for damages • Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets • Reviews and places online orders and returned merchandise in the appropriate areas • Looks up product information and competitor prices for products to verify price match • Records all items that are used in the store on the store use lists Clean and Safe Stores • Obtains safety bags from the cash office and monitors the amount of cash in the drawers to ensure it does not exceed requirements • Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm • Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection • Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas • Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates • Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices • Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler) General • In addition to the above responsibilities, this individual is held accountable for other duties as assigned Minimum Requirements: • Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information. • Less than 1 year of experience using common retail technology, such as smart phones and tablets • 1 to 2 years of retail experience as a cashier • Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation Preferences: • High school diploma or equivalent. • 1 to 2 years of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits • 1 to 2 years of experience as a head cashier • 1 to 2 years of experience working in any department at a Lowe's retail store • 1 to 2 years of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees • Less than a year of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched) Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Essential Functions: Customer Service •Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs •Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise •Listens to and responds knowledgeably and promptly to customer and employee questions by walking them through projects when necessary •Demonstrates sincere appreciation to customers •Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs •Contacts customers regarding delivery or coordinates with the truck driver to call the customer In-stock •Plans delivery activities, prints loading tickets, and delivers merchandise according to schedule to ensure on-time delivery of orders •Pulls merchandise, builds and bands delivery loads, and loads trucks (within payload) according to delivery order •Inspects condition of products (e.g., appliances) before loading for delivery or assisting customer with loading •Matches items on invoice with quantities loaded by verifying descriptions, items, and model numbers Clean and Safe Stores •Ensures that the loads are safe, secure, and within Department of Transportation (DOT) regulations •Updates delivery and route status (e.g., on-site, completed) on system (e.g., iPhone) for tracking purposes •Unloads, installs, and tests appliances upon delivery •Verifies daily vehicle inspections and reports and ensures cleanliness, maintenance, and repairs for delivery vehicles and other equipment (e.g., lift gates) •Completes Department of Transportation (DOT) reporting to maintain DOT certification and CDL compliance •Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection •Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas •Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates •Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices •Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler) •In addition to the above responsibilities, this individual is held accountable for other duties as assigned Minimum Requirements: •Class A CDL License - In locations with multi-unit CMV (tractor trailer & flatbed) a class A license is required to operate. or •Class B CDL License - In locations with single-unit CMV (tandem flatbed) a class A or B license with air break endorsement is required to operate. and •Valid medical certificate or ability to obtain one upon employment and •Ability to pass MVR screen in accordance with company requirements. and •Ability to obtain sales related licensure or registration as may be required by law •Ability to read, write, and perform basic arithmetic (addition, subtraction) •Must be 21 years of age •Ability to comply with DOT and CDL regulations Preferences: •1 Year Experience driving a semi-truck/trailer or certification from a driving school •6 Months Experience performing in-home delivery or retail customer service •3 Months Experience operating a forklift or Moffett onloading/offloading a vehicle Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Specialist Cabinets, this means: • Being friendly and professional, eager to understand the customer’s specific needs in order to pair the best products and service offerings in support of their project. • Ensuring displayed merchandise reflects our high standards of showroom readiness, operates as intended during demonstrations, and is up to date, accurately mirroring the manufacturers current product offering. • Engaging in safe work practices including the proper operation of store equipment. The Sales Specialist serves as an expert, explaining the specifications and features of a product or service to existing or potential customers, with the goal of closing a sale. This associate provides exceptional consultative services to customers and confirms their needs are met before leaving the store. The Sales Specialist Cabinets is also responsible for executing orders and projects in their area of focus. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. What We're Looking For • Hourly Full Time: Generally scheduled 39 to 40 hours per week, respectively; more hours may be required based on the needs of the store. • Requires morning, afternoon and evening availability any day of the week. • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications • High School Diploma or equivalent. • 1 year of external experience in customer facing sales OR 6 months Lowe's retail experience. Preferred Qualifications • 1 year of experience entering and submitting customer sales orders, including Special Order Sales. • 2 years of experience identifying and selling products based upon customer needs or plans. • 2 years of experience in providing customer service including identifying and resolving customer complaints, greeting customers, answering phones, building relationships with customers, and thanking customers for their business. • 2 years of experience following up on outstanding or incomplete customer orders, sales, or installs. • 1 year of experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plans. • 2 years of experience in a sales environment with required sales goals or metrics. • 1 year of employment with Lowe's as a Sales Specialist. • 2 years of experience designing customized products for customers through the use of 20/20 or Computer-Aided Design system. • Professional Certification related to position being considered (i.e., NKBA - National Kitchen & Bath Association). • Associate Degree in Interior Design. If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Customer Service Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programsBuilds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specificationsCollaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders. Although majority of time of time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises. This includes: Understands customers’ needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandiseSeeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandiseListens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessaryDemonstrates sincere appreciation to customersCommunicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs In-Stock Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment (e.g., lifts, order pickers) per reset and/or project instructions and processesIdentifies damaged products, removes them from the shelves, delivers them to Return to Manufacturer (RTM) area, and signs off on the products as defectiveVerifies buyback items and ensures they are pulled, prepped, and ready for shippingIdentifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and planogram detailsUpdates/validates wayfinding and product location signage as well as digital maintenance of this information throughout the storeConfirms that product pricing information is visible and clear and resolves/replaces any missing pricing labelsEnsures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on salesWorks with store leadership to stage clearance and damaged merchandise for quick saleSorts products in bins, drawers and boxes to ensure that they are in the proper location Clean and Safe Stores Reviews, completes, and enters completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned merchandise reset, service, and maintenance tasksEnsures all reset displays are safe and in working order and repaired/replaced as neededRepairs/seals damaged packaging and boxes including peg-hook itemsRemoves all trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactorReplaces light bulbs and alerts Facility Services Associate (FSA) when additional maintenance issues are noted (lights out, painting, etc.)Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset ProtectionEnsures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areasMaintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gatesAdheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devicesOperates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler) In addition to the above responsibilities, this individual is held accountable for other duties as assigned. Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activatedAudit and update pricing labels inside and outside the store to ensure accuracyFollow state-specific guidelines on price changes (Pricing Policy SF-06) Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate, this means: • Being friendly and professional, welcoming customers to Lowe’s and helping with home improvement project needs. • Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner. • Engaging in safe work practices and encouraging others to do the same. The Customer Service Associate is responsible for customers’ experience with Lowe’s. This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met. In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. This associate must always remain vigilant and report any safety or security concerns around the entrance of the store. The Customer Service Associate responsibilities vary dependent on the department he/she supports. Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Individuals applying for a role as a Customer Service Associate may be considered for any one of these areas, depending on hiring needs and skillset. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. What We're Looking For • Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store. • Requires morning, afternoon and evening availability any day of the week. • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. • CSAs assigned to the Greeter departments (available in select stores) minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance. • CSAs assigned to all other departments (excluding Greeter departments) minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications • 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information. • 6 months experience using common retail technology, such as smart phones and tablets. • Ability to obtain sales related licensure or registration as may be required by law. Preferred Qualifications • 6 months of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits. • 6 months of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business. • Bi-lingual skills, if applicable to the store. • Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials). Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Essential Functions: NOTE: Minors in this role may not be responsible for some of the activities listed below Assisted Self Check Out • Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously • Approaches and interacts with customers to proactively recommend products and services appropriately • Proactively greets, assists, and engages with multiple customers on multiple registers at the same time • Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions • Thanks the customer for their business and invites them back to shop at Lowe’s Customer Service • Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs • Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise • Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary • Demonstrates sincere appreciation to customers • Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs • Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities • Uses a cash register to process sales transactions, returns, and refunds according to company guidelines • Provides proper monetary change to CSA Front End associates for register activities • Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders) • Removes security tags, verifies product information, and bags merchandise for customers • Answers incoming phone calls and directs calls or takes messages as needed • Opens additional registers, when necessary, to ensure enough coverage always • Assists in line vesting to help quicker turnaround time for checkout In-stock • Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies • Inspects returned merchandise for damages • Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets • Reviews and places online orders and returned merchandise in the appropriate areas • Looks up product information and competitor prices for products to verify price match • Records all items that are used in the store on the store use lists Clean and Safe Stores • Obtains safety bags from the cash office and monitors the amount of cash in the drawers to ensure it does not exceed requirements • Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm • Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection • Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas • Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates • Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices • Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler) General • In addition to the above responsibilities, this individual is held accountable for other duties as assigned Minimum Requirements: • Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information. • Less than 1 year of experience using common retail technology, such as smart phones and tablets • 1 to 2 years of retail experience as a cashier • Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation Preferences: • High school diploma or equivalent. • 1 to 2 years of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits • 1 to 2 years of experience as a head cashier • 1 to 2 years of experience working in any department at a Lowe's retail store • 1 to 2 years of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees • Less than a year of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched) Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate, this means: • Being friendly and professional, welcoming customers to Lowe’s and helping with home improvement project needs. • Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner. • Engaging in safe work practices and encouraging others to do the same. The Customer Service Associate is responsible for customers’ experience with Lowe’s. This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met. In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. This associate must always remain vigilant and report any safety or security concerns around the entrance of the store. The Customer Service Associate responsibilities vary dependent on the department he/she supports. Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Individuals applying for a role as a Customer Service Associate may be considered for any one of these areas, depending on hiring needs and skillset. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. What We're Looking For • Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store. • Requires morning, afternoon and evening availability any day of the week. • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. • CSAs assigned to the Greeter departments (available in select stores) minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance. • CSAs assigned to all other departments (excluding Greeter departments) minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications • 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information. • 6 months experience using common retail technology, such as smart phones and tablets. • Ability to obtain sales related licensure or registration as may be required by law. Preferred Qualifications • 6 months of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits. • 6 months of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business. • Bi-lingual skills, if applicable to the store. • Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials). Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate, this means: • Being friendly and professional, welcoming customers to Lowe’s and helping with home improvement project needs. • Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner. • Engaging in safe work practices and encouraging others to do the same. The Customer Service Associate is responsible for customers’ experience with Lowe’s. This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met. In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. This associate must always remain vigilant and report any safety or security concerns around the entrance of the store. The Customer Service Associate responsibilities vary dependent on the department he/she supports. Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Individuals applying for a role as a Customer Service Associate may be considered for any one of these areas, depending on hiring needs and skillset. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. What We're Looking For • Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store. • Requires morning, afternoon and evening availability any day of the week. • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. • CSAs assigned to the Greeter departments (available in select stores) minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance. • CSAs assigned to all other departments (excluding Greeter departments) minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications • 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information. • 6 months experience using common retail technology, such as smart phones and tablets. • Ability to obtain sales related licensure or registration as may be required by law. Preferred Qualifications • 6 months of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits. • 6 months of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business. • Bi-lingual skills, if applicable to the store. • Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials). Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Essential Functions: NOTE: Minors in this role may not be responsible for some of the activities listed below Assisted Self Check Out • Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously • Approaches and interacts with customers to proactively recommend products and services appropriately • Proactively greets, assists, and engages with multiple customers on multiple registers at the same time • Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions • Thanks the customer for their business and invites them back to shop at Lowe’s Customer Service • Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs • Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise • Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary • Demonstrates sincere appreciation to customers • Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs • Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities • Uses a cash register to process sales transactions, returns, and refunds according to company guidelines • Provides proper monetary change to CSA Front End associates for register activities • Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders) • Removes security tags, verifies product information, and bags merchandise for customers • Answers incoming phone calls and directs calls or takes messages as needed • Opens additional registers, when necessary, to ensure enough coverage always • Assists in line vesting to help quicker turnaround time for checkout In-stock • Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies • Inspects returned merchandise for damages • Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets • Reviews and places online orders and returned merchandise in the appropriate areas • Looks up product information and competitor prices for products to verify price match • Records all items that are used in the store on the store use lists Clean and Safe Stores • Obtains safety bags from the cash office and monitors the amount of cash in the drawers to ensure it does not exceed requirements • Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm • Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection • Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas • Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates • Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices • Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler) General • In addition to the above responsibilities, this individual is held accountable for other duties as assigned Minimum Requirements: • Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information. • Less than 1 year of experience using common retail technology, such as smart phones and tablets • 1 to 2 years of retail experience as a cashier • Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation Preferences: • High school diploma or equivalent. • 1 to 2 years of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits • 1 to 2 years of experience as a head cashier • 1 to 2 years of experience working in any department at a Lowe's retail store • 1 to 2 years of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees • Less than a year of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched) Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Essential Functions: NOTE: Minors in this role may not be responsible for some of the activities listed below Assisted Self Check Out • Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously • Approaches and interacts with customers to proactively recommend products and services appropriately • Proactively greets, assists, and engages with multiple customers on multiple registers at the same time • Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions • Thanks the customer for their business and invites them back to shop at Lowe’s Customer Service • Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs • Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise • Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary • Demonstrates sincere appreciation to customers • Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs • Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities • Uses a cash register to process sales transactions, returns, and refunds according to company guidelines • Provides proper monetary change to CSA Front End associates for register activities • Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders) • Removes security tags, verifies product information, and bags merchandise for customers • Answers incoming phone calls and directs calls or takes messages as needed • Opens additional registers, when necessary, to ensure enough coverage always • Assists in line vesting to help quicker turnaround time for checkout In-stock • Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies • Inspects returned merchandise for damages • Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets • Reviews and places online orders and returned merchandise in the appropriate areas • Looks up product information and competitor prices for products to verify price match • Records all items that are used in the store on the store use lists Clean and Safe Stores • Obtains safety bags from the cash office and monitors the amount of cash in the drawers to ensure it does not exceed requirements • Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm • Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection • Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas • Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates • Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices • Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler) General • In addition to the above responsibilities, this individual is held accountable for other duties as assigned Minimum Requirements: • Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information. • Less than 1 year of experience using common retail technology, such as smart phones and tablets • 1 to 2 years of retail experience as a cashier • Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation Preferences: • High school diploma or equivalent. • 1 to 2 years of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits • 1 to 2 years of experience as a head cashier • 1 to 2 years of experience working in any department at a Lowe's retail store • 1 to 2 years of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees • Less than a year of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched) Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Specialist Cabinets, this means: • Being friendly and professional, eager to understand the customer’s specific needs in order to pair the best products and service offerings in support of their project. • Ensuring displayed merchandise reflects our high standards of showroom readiness, operates as intended during demonstrations, and is up to date, accurately mirroring the manufacturers current product offering. • Engaging in safe work practices including the proper operation of store equipment. The Sales Specialist serves as an expert, explaining the specifications and features of a product or service to existing or potential customers, with the goal of closing a sale. This associate provides exceptional consultative services to customers and confirms their needs are met before leaving the store. The Sales Specialist Cabinets is also responsible for executing orders and projects in their area of focus. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. What We're Looking For • Hourly Full Time: Generally scheduled 39 to 40 hours per week, respectively; more hours may be required based on the needs of the store. • Requires morning, afternoon and evening availability any day of the week. • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications • High School Diploma or equivalent. • 1 year of external experience in customer facing sales OR 6 months Lowe's retail experience. Preferred Qualifications • 1 year of experience entering and submitting customer sales orders, including Special Order Sales. • 2 years of experience identifying and selling products based upon customer needs or plans. • 2 years of experience in providing customer service including identifying and resolving customer complaints, greeting customers, answering phones, building relationships with customers, and thanking customers for their business. • 2 years of experience following up on outstanding or incomplete customer orders, sales, or installs. • 1 year of experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plans. • 2 years of experience in a sales environment with required sales goals or metrics. • 1 year of employment with Lowe's as a Sales Specialist. • 2 years of experience designing customized products for customers through the use of 20/20 or Computer-Aided Design system. • Professional Certification related to position being considered (i.e., NKBA - National Kitchen & Bath Association). • Associate Degree in Interior Design. If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate, this means: • Being friendly and professional, welcoming customers to Lowe’s and helping with home improvement project needs. • Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner. • Engaging in safe work practices and encouraging others to do the same. The Customer Service Associate is responsible for customers’ experience with Lowe’s. This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met. In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. This associate must always remain vigilant and report any safety or security concerns around the entrance of the store. The Customer Service Associate responsibilities vary dependent on the department he/she supports. Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Individuals applying for a role as a Customer Service Associate may be considered for any one of these areas, depending on hiring needs and skillset. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. What We're Looking For • Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store. • Requires morning, afternoon and evening availability any day of the week. • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. • CSAs assigned to the Greeter departments (available in select stores) minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance. • CSAs assigned to all other departments (excluding Greeter departments) minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications • 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information. • 6 months experience using common retail technology, such as smart phones and tablets. • Ability to obtain sales related licensure or registration as may be required by law. Preferred Qualifications • 6 months of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits. • 6 months of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business. • Bi-lingual skills, if applicable to the store. • Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials). Pay Range for CA, CO, HI, NJ, NY, DC, IL, WA: $15.00 - $15.60 per hourStarting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits. Associate Benefits (https://talent.lowes.com/us/en/joining-our-team) Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.Health, Dental and Vision insuranceLife and Disability insurancePaid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer timeFlexible spending and health savings accounts401(k) Retirement account with company matchEmployee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needsEducation support programs, including tuition assistance and trade skills scholarshipsBusiness Travel Accident insuranceMaternity and Parental leaveAdoption assistanceLowe's Associate Discount and broad discount platformOther discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Essential Functions: NOTE: Minors in this role may not be responsible for some of the activities listed below Assisted Self Check Out • Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously • Approaches and interacts with customers to proactively recommend products and services appropriately • Proactively greets, assists, and engages with multiple customers on multiple registers at the same time • Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions • Thanks the customer for their business and invites them back to shop at Lowe’s Customer Service • Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs • Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise • Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary • Demonstrates sincere appreciation to customers • Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs • Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities • Uses a cash register to process sales transactions, returns, and refunds according to company guidelines • Provides proper monetary change to CSA Front End associates for register activities • Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders) • Removes security tags, verifies product information, and bags merchandise for customers • Answers incoming phone calls and directs calls or takes messages as needed • Opens additional registers, when necessary, to ensure enough coverage always • Assists in line vesting to help quicker turnaround time for checkout In-stock • Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies • Inspects returned merchandise for damages • Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets • Reviews and places online orders and returned merchandise in the appropriate areas • Looks up product information and competitor prices for products to verify price match • Records all items that are used in the store on the store use lists Clean and Safe Stores • Obtains safety bags from the cash office and monitors the amount of cash in the drawers to ensure it does not exceed requirements • Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm • Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection • Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas • Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates • Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices • Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler) General • In addition to the above responsibilities, this individual is held accountable for other duties as assigned Minimum Requirements: • Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information. • Less than 1 year of experience using common retail technology, such as smart phones and tablets • 1 to 2 years of retail experience as a cashier • Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation Preferences: • High school diploma or equivalent. • 1 to 2 years of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits • 1 to 2 years of experience as a head cashier • 1 to 2 years of experience working in any department at a Lowe's retail store • 1 to 2 years of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees • Less than a year of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched) Pay Range for CA, CO, HI, NJ, NY, DC, IL, WA: $15.50 - $16.15 per hourStarting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits. Associate Benefits (https://talent.lowes.com/us/en/joining-our-team) Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.Health, Dental and Vision insuranceLife and Disability insurancePaid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer timeFlexible spending and health savings accounts401(k) Retirement account with company matchEmployee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needsEducation support programs, including tuition assistance and trade skills scholarshipsBusiness Travel Accident insuranceMaternity and Parental leaveAdoption assistanceLowe's Associate Discount and broad discount platformOther discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate, this means: • Being friendly and professional, welcoming customers to Lowe’s and helping with home improvement project needs. • Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner. • Engaging in safe work practices and encouraging others to do the same. The Customer Service Associate is responsible for customers’ experience with Lowe’s. This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met. In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. This associate must always remain vigilant and report any safety or security concerns around the entrance of the store. The Customer Service Associate responsibilities vary dependent on the department he/she supports. Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Individuals applying for a role as a Customer Service Associate may be considered for any one of these areas, depending on hiring needs and skillset. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. What We're Looking For • Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store. • Requires morning, afternoon and evening availability any day of the week. • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. • CSAs assigned to the Greeter departments (available in select stores) minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance. • CSAs assigned to all other departments (excluding Greeter departments) minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications • 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information. • 6 months experience using common retail technology, such as smart phones and tablets. • Ability to obtain sales related licensure or registration as may be required by law. Preferred Qualifications • 6 months of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits. • 6 months of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business. • Bi-lingual skills, if applicable to the store. • Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials). Pay Range for CA, CO, HI, NJ, NY, DC, IL, WA: $15.00 - $15.60 per hourStarting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits. Associate Benefits (https://talent.lowes.com/us/en/joining-our-team) Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.Health, Dental and Vision insuranceLife and Disability insurancePaid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer timeFlexible spending and health savings accounts401(k) Retirement account with company matchEmployee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needsEducation support programs, including tuition assistance and trade skills scholarshipsBusiness Travel Accident insuranceMaternity and Parental leaveAdoption assistanceLowe's Associate Discount and broad discount platformOther discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Essential Functions: • Customer Service •Building and transacting quotes on behalf of the PSS or PSM •Post sale support •Initiating outbound sales calls •Delivery coordination •Provides SMART customer service at all times through the daily execution of Lowe's. •Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise. •Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary. •Demonstrates sincere appreciation to customers. •Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs. •Provides prompt support to all checkout functions. •Writes customer contracts and invoices for equipment rental and tool repairs (Tool Rental Department). •Cross-functionally trains in other areas of the store to help deliver the best customer service. •Generates leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs. •Uses store systems to prioritize loads, and to look up items or item numbers for price and inventory information. •Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm in accordance with Lowe’s procedures and training. •Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection. •Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates. •Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices. •Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, forklifts, pallet jacks, electric lifts, compacter baler, tool rentals). •In addition to the above responsibilities, this individual is held accountable for other duties as assigned. •Additional Responsibilities specific to the Pro Department. •Provides exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions. •Assists Pro customers to find product by walking the customer to the correct aisle and bay. •Assists Pro customers with loading product in the aisle and then into their vehicles to provide a faster “in and out” shopping experience. •Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Uses the SMART phone and sales terminal to enroll customers into these beneficial programs. •Uses the point-of-sale terminals to process walk up, phone, email and online orders. Calls vendors to verify product availability and cost as needed. Minimum Requirements: •High School or GED •Less than 1 year experience using a computer, including inputting, accessing, modifying, or outputting information. •Less than 1 year experience using common retail technology, such as smart phones and tablets. •Less than 1 year sales experience identifying and selling products based on customer needs, including credit cards, installations, add on sales, and explaining warranties, product features and benefits. • Less than 1 year retail experience providing customer service to, including identifying and resolving customer issues, assisting customers, answering phones, building relationships with customers, and thanking customers for their business. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate, this means: • Being friendly and professional, welcoming customers to Lowe’s and helping with home improvement project needs. • Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner. • Engaging in safe work practices and encouraging others to do the same. The Customer Service Associate is responsible for customers’ experience with Lowe’s. This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met. In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. This associate must always remain vigilant and report any safety or security concerns around the entrance of the store. The Customer Service Associate responsibilities vary dependent on the department he/she supports. Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Individuals applying for a role as a Customer Service Associate may be considered for any one of these areas, depending on hiring needs and skillset. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. What We're Looking For • Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store. • Requires morning, afternoon and evening availability any day of the week. • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. • CSAs assigned to the Greeter departments (available in select stores) minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance. • CSAs assigned to all other departments (excluding Greeter departments) minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications • 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information. • 6 months experience using common retail technology, such as smart phones and tablets. • Ability to obtain sales related licensure or registration as may be required by law. Preferred Qualifications • 6 months of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits. • 6 months of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business. • Bi-lingual skills, if applicable to the store. • Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials). Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Essential Functions: NOTE: Minors in this role may not be responsible for some of the activities listed below Assisted Self Check Out • Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously • Approaches and interacts with customers to proactively recommend products and services appropriately • Proactively greets, assists, and engages with multiple customers on multiple registers at the same time • Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions • Thanks the customer for their business and invites them back to shop at Lowe’s Customer Service • Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs • Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise • Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary • Demonstrates sincere appreciation to customers • Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs • Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities • Uses a cash register to process sales transactions, returns, and refunds according to company guidelines • Provides proper monetary change to CSA Front End associates for register activities • Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders) • Removes security tags, verifies product information, and bags merchandise for customers • Answers incoming phone calls and directs calls or takes messages as needed • Opens additional registers, when necessary, to ensure enough coverage always • Assists in line vesting to help quicker turnaround time for checkout In-stock • Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies • Inspects returned merchandise for damages • Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets • Reviews and places online orders and returned merchandise in the appropriate areas • Looks up product information and competitor prices for products to verify price match • Records all items that are used in the store on the store use lists Clean and Safe Stores • Obtains safety bags from the cash office and monitors the amount of cash in the drawers to ensure it does not exceed requirements • Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm • Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection • Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas • Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates • Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices • Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler) General • In addition to the above responsibilities, this individual is held accountable for other duties as assigned Minimum Requirements: • Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information. • Less than 1 year of experience using common retail technology, such as smart phones and tablets • 1 to 2 years of retail experience as a cashier • Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation Preferences: • High school diploma or equivalent. • 1 to 2 years of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits • 1 to 2 years of experience as a head cashier • 1 to 2 years of experience working in any department at a Lowe's retail store • 1 to 2 years of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees • Less than a year of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched) Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate, this means: • Being friendly and professional, welcoming customers to Lowe’s and helping with home improvement project needs. • Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner. • Engaging in safe work practices and encouraging others to do the same. The Customer Service Associate is responsible for customers’ experience with Lowe’s. This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met. In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers. This associate must always remain vigilant and report any safety or security concerns around the entrance of the store. The Customer Service Associate responsibilities vary dependent on the department he/she supports. Customer Service Associates work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Individuals applying for a role as a Customer Service Associate may be considered for any one of these areas, depending on hiring needs and skillset. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. What We're Looking For • Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store. • Requires morning, afternoon and evening availability any day of the week. • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. • CSAs assigned to the Greeter departments (available in select stores) minimally must be able to lift 10 pounds without assistance; may lift over 10 pounds with or without assistance. • CSAs assigned to all other departments (excluding Greeter departments) minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications • 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information. • 6 months experience using common retail technology, such as smart phones and tablets. • Ability to obtain sales related licensure or registration as may be required by law. Preferred Qualifications • 6 months of sales experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits. • 6 months of retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business. • Bi-lingual skills, if applicable to the store. • Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials). Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

• Partners with leaders in the planning process to ensure strategic plans drive business results, optimize customer service and align with company values. Contributes to the development of people strategies that support business strategies and objectives and help to drive business and organizational performance. Support and influence key operational and strategic decisions. • Understands the general business conditions that affect their industries, functions and geographical regions while staying current on the research and trends within HR to present an informed point of view. • Identifies development solutions and provides consulting to leaders on how to effectively accelerate the development of associates (i.e. exposure events, project assignments, coaching, etc.). • Promotes high-performance through coaching, constructive and honest regular feedback, and the annual performance evaluation process. • Provides guidance, coaching, and consultation regarding leading people and organizational management practices to develop site people leaders. • As a member of the leadership team, encourages associates and people leaders to embrace new philosophies, technologies, and company initiatives. • Partners with site leadership to engage and coach associates on the floor to promote a customer service culture. • Provides input to HR COEs regarding specific functional strategies, programs, and practices to ensure that they meet business needs. Serves as an advocate for business leaders and managers. • Leverages human capital expertise to advise and hold sites accountable for sustaining engagement action plans (e.g., by suggesting tactics, acting as a sounding board, and reviewing and approving actions plans within assigned area). • Uses organizational diagnostics (e.g., surveys, workforce analysis, HR compliance reporting, etc.) to proactively identify and react to key talent/employee engagement challenges and opportunities in the business. Partners with leaders and HR Centers of Expertise (COEs) to craft, select, implement, and/or support solutions (e.g., team or individual assessments, manager assimilations, team building events, coaching, customized training, or other appropriate actions). • Promotes adoption and effective use of company programs such as reward, recognition, talent, and communication programs; as needed, leverages HR COEs for support and deep subject matter expertise. • Participates in the interview and selection process for site people leaders to ensure consistent quality of leadership. • Leads talent assessment and development discussions with site leaders leveraging program, approach, and template guidelines provided by HR COEs. • Leads conversations with site teams on sourcing, recruiting and staffing plans (e.g., spring, seasonal conversions) and partners with Talent Acquisition team to determine and support hiring plans. • Coach leaders on change management strategies and resistance management techniques in accordance with the Lowe’s change management methodology. • In partnership with other business leaders, create strategies to identify and overcome barriers (e.g., by facilitating meetings/conversations to identify root-cause issues of change blockers and coaching managers on appropriate tactics to mitigate or overcome issues). • Develops and implements plans to ensure exceptional results from change initiatives. • Identifies where inconsistent communications or messaging may appear and aligns communication plan with company strategy to ensure expected results. • Partners with Field Leadership on strategic community outreach and engagement such as supporting local job fairs, participating in community service, and maintaining local hiring partnerships. • Supports all aspects of HR during new site openings, closings or relocations. In partnership with other senior HR leaders, provides human capital consultation regarding team, department, or more significant business/operational restructuring. #LI-145BB2 Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Team Leadership Interviews, selects, develops and provides direct leadership over a team of supervisors and associates that support product categories in assigned area Models the behaviors that are needed to deliver SMART customer service, maintain an in-stock position, and keep the store clean and safe for customers Sets clear and measurable service, and operational goals for the team, ensures the team’s effort supports those goals, and tracks progress on a daily basis Connects with the team regularly to understand challenges they are facing and to remove obstacles Provides recognition for demonstrating effective behaviors and exceeding operational goals at the individual and team level Provides open and timely feedback, coaching, training, development opportunities and mentorship to members of the team and encourages others to communicate openly and share constructive feedback Manages performance of associates against established goals and works with supervisors to take action when necessary to address performance concerns Encourages others to share ideas and empowers others to make decisions while providing guidance when necessary Identifies any associate relations concerns and takes the appropriate action as needed, handling directly where appropriate and/or escalating issues to senior management or HR Drives execution of all service, reset, pricing and operational programs in assigned area by monitoring activities, providing feedback, and making adjustments where needed Identifies any barriers to superior service and communicates these along with solutions in a timely manner ensuring operations do not impact the customers' ability to see or interact with products Program Execution Manages store opening and closing procedures Controls expenses including payroll and other controllable expenses, and manages payroll hours by confirming the schedule supports the forecasted payroll plan Maintains knowledge of industry service, sales and operational trends and shares and applies knowledge where possible Identifies sales opportunities and gaps in inventory/merchandising and creates specific plans of action to drive improved in-stock, sales, and margin performance Looks for ways within respective departments to enhance the Pro customer experience and drive Pro sales Anticipates and proactively addresses operational issues that could impact customer service levels and/or achievement of store sales goals Monitors the use of store power equipment, ensuring that it is operated safely at all times and addressing any violations with associates Drives a culture of safety, security and shrink prevention throughout the store, ensuring doors and gates are secured and monitored, signs of shoplifting and theft are reported appropriately, and that steps are taken on a daily basis to maintain inventory and shrink budget integrity Manager-on-Duty (MOD) Provides full leadership over the store, driving engagement, customer service, and staffing and operational efficiency Walks the store, observing customer/associate interaction and providing in-the-moment coaching to ensure associates are engaging customers and driving sales. Ensures depts are properly staffed for customer traffic, shifts associates for coverage as needed. Manages associate response to call buttons Validates that aisles remain clean, safe and free of clutter Funnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities including opening and closing the store) to appropriate non-MOD leaders Self Leadership Seeks performance feedback from others and pursues self-development opportunities Proactively builds and maintains collaborative relationships with cross-functional partners Sets an example for others by adapting quickly and effectively to work challenges and organizational change Responsibilities Specific to the MST ASM Manages all reset, service and pricing activity within the store as well as Live Nursery service and watering as seasonal need requires Teaches and demonstrates effective use of Lowe’s selling and service model Support Ad Set execution through MST Flex endcap and promo space execution as well as validating promotional signage readiness Accountable to Product location space accuracy through SIMS execution and feedback during reset and service execution In addition to the above responsibilities, this individual is held accountable for other duties as assigned Requirements: 2 years of experience leading associates in a retail environment 3 years of experience working in a fast-paced, cross- functional work environment 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility 1 year of experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry (Specialty ASM) Experience using Microsoft Office Suite Ability to obtain sales related licensure or registration as may be required by law Preferences: Experience in retail store freight flow logistics (Operations ASM) 5 years of experience leading service associates in a retail or consumer service industry (Merchandising ASM) 5 years of experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry (Specialty ASM) 5 years of experience leading support/operations associates in a retail or consumer service industry (Operations ASM) 3 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility Experience working in the home improvement retail sector Broad knowledge of interior/exterior product categories (e.g., flooring, cabinets, millwork, building materials, appliances, home décor, lighting, plumbing) Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.) Certification in related area (Operations ASM) Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Essential Functions: NOTE: Minors in this role may not be responsible for some of the activities listed below Assisted Self Check Out • Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously • Approaches and interacts with customers to proactively recommend products and services appropriately • Proactively greets, assists, and engages with multiple customers on multiple registers at the same time • Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions • Thanks the customer for their business and invites them back to shop at Lowe’s Customer Service • Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs • Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise • Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary • Demonstrates sincere appreciation to customers • Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs • Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities • Uses a cash register to process sales transactions, returns, and refunds according to company guidelines • Provides proper monetary change to CSA Front End associates for register activities • Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders) • Removes security tags, verifies product information, and bags merchandise for customers • Answers incoming phone calls and directs calls or takes messages as needed • Opens additional registers, when necessary, to ensure enough coverage always • Assists in line vesting to help quicker turnaround time for checkout In-stock • Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies • Inspects returned merchandise for damages • Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets • Reviews and places online orders and returned merchandise in the appropriate areas • Looks up product information and competitor prices for products to verify price match • Records all items that are used in the store on the store use lists Clean and Safe Stores • Obtains safety bags from the cash office and monitors the amount of cash in the drawers to ensure it does not exceed requirements • Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm • Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection • Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas • Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates • Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices • Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler) General • In addition to the above responsibilities, this individual is held accountable for other duties as assigned Minimum Requirements: • Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information. • Less than 1 year of experience using common retail technology, such as smart phones and tablets • 1 to 2 years of retail experience as a cashier • Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation Preferences: • High school diploma or equivalent. • 1 to 2 years of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits • 1 to 2 years of experience as a head cashier • 1 to 2 years of experience working in any department at a Lowe's retail store • 1 to 2 years of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees • Less than a year of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched) Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate/Loader, this means: • Being friendly, professional, and engaging customers to help answer questions. • Retrieving, loading, and replenishing merchandise. • Helping customers and staff move merchandise safely. The Customer Service Associate/Loader assists customers by loading merchandise into their vehicles. The Customer Service Associate/Loader also replenishes shelves for the next customers. Safety is critical because this associate lifts and moves merchandise for staff and customers frequently throughout his/her shift. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. What We're Looking For • Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store. • Requires morning, afternoon and evening availability any day of the week. • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications • 6 months experience using a computer, including inputting, accessing, modifying, or outputting information. • 6 months experience using common retail technology, such as smart phones and tablets. • Ability to obtain sales related licensure or registration as may be required by law. Preferred Qualifications • 6 months retail experience. • 6 months experience as a Loader at any home improvement or hardware retailer. • 6 months experience working in any department at a Lowe's retail store. • 6 months retail merchandising experience, including performing Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping. • 6 months experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate/Loader, this means: • Being friendly, professional, and engaging customers to help answer questions. • Retrieving, loading, and replenishing merchandise. • Helping customers and staff move merchandise safely. The Customer Service Associate/Loader assists customers by loading merchandise into their vehicles. The Customer Service Associate/Loader also replenishes shelves for the next customers. Safety is critical because this associate lifts and moves merchandise for staff and customers frequently throughout his/her shift. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. What We're Looking For • Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store. • Requires morning, afternoon and evening availability any day of the week. • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications • 6 months experience using a computer, including inputting, accessing, modifying, or outputting information. • 6 months experience using common retail technology, such as smart phones and tablets. • Ability to obtain sales related licensure or registration as may be required by law. Preferred Qualifications • 6 months retail experience. • 6 months experience as a Loader at any home improvement or hardware retailer. • 6 months experience working in any department at a Lowe's retail store. • 6 months retail merchandising experience, including performing Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping. • 6 months experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

What You Will Do All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Customer Service Associate/Loader, this means: • Being friendly, professional, and engaging customers to help answer questions. • Retrieving, loading, and replenishing merchandise. • Helping customers and staff move merchandise safely. The Customer Service Associate/Loader assists customers by loading merchandise into their vehicles. The Customer Service Associate/Loader also replenishes shelves for the next customers. Safety is critical because this associate lifts and moves merchandise for staff and customers frequently throughout his/her shift. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores. What We're Looking For • Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store. • Requires morning, afternoon and evening availability any day of the week. • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. • Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance. What You Need To Succeed Minimum Qualifications • 6 months experience using a computer, including inputting, accessing, modifying, or outputting information. • 6 months experience using common retail technology, such as smart phones and tablets. • Ability to obtain sales related licensure or registration as may be required by law. Preferred Qualifications • 6 months retail experience. • 6 months experience as a Loader at any home improvement or hardware retailer. • 6 months experience working in any department at a Lowe's retail store. • 6 months retail merchandising experience, including performing Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping. • 6 months experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles. Pay Range for CA, CO, HI, NJ, NY, DC, IL, WA: $14.42 - $14.60 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page. This job will be posted for at least 5 days, starting on: 07/02/2024 Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.