Supply Chain Manager III, Amazon Shipping - Tempe | Amazon Job

Job Description

Join Amazon Shipping's dynamic environment as a Senior Supply Chain Manager on the Shipper Experience and Success team, where you will be the operational bridge between Business Development and implementation teams for strategic shipping accounts. In this pivotal role, you will take end-to-end ownership of the customer journey: from pre-sales, through launch, and into ongoing post-launch performance. Early in the journey, you'll leverage your expertise to validate complex shipping requirements, design scalable solutions, evaluate network feasibility, and represent Amazon's operational capabilities to high-value partners, building the trust needed to ensure seamless account launches.

Once an account launches, post-launch support becomes a central focus of the role. You will own and drive performance for these strategic shipper accounts by monitoring customer-facing metrics, identifying key pain points, and partnering with cross-functional teams such as Product and Field Operations on process-improvement initiatives. Your analytical skills and operational experience will be essential to continuously improving service quality and customer satisfaction, driving Amazon Shipping's long-term growth

Key job responsibilities
Key job responsibilities
• Lead strategic account validations and operational feasibility assessments for high-value shipping partners
• Represent Amazon's operational expertise in early-stage client engagements and facility tours
• Develop and maintain strategic relationships with Business Development teams and prospective partners
• Challenge and influence leaders across multiple organizations to drive successful outcomes
• Think strategically while executing methodically on complex implementation plans
• Manage comprehensive pre-launch and post-launch programs across Amazon's shipping network
• Own weekly implementation cadences and coordinate cross-functional activities
• Drive projects from initially ambiguous states to successful completion
• Build strong partnerships with operations field leaders to identify impacts and successfully integrate new business initiatives
• Monitor customer-facing performance metrics post-launch and partner with cross-functional teams such as Product and Field Operations to resolve pain points and improve customer satisfaction for strategic accounts
• Use analytical and quantitative skills to develop data-driven business cases and operational solutions
• Manage and communicate forecasting requirements to S&OP teams
• Build and maintain KPI dashboards tracking Quality, Cost, Volume, and Speed metrics
• Analyze operational barriers with a focus on understanding root causes
• Develop new tools and metrics that help streamline daily operations


About the team
The Shipper Experience and Success team is a strategic quality arm of Amazon Shipping (SWA), composed of experienced Supply Chain Managers who are instrumental in converting, launching, and supporting operational performance for high-value strategic accounts. Working in close partnership with Business Development (BD), this team of operations experts navigates complex operational requirements and accelerates the implementation of large-scale shipping solutions.

We maintain comprehensive support throughout the entire customer journey: from initial requirements validation, through integration and launch, and into continuous post-launch operations support. The team provides dedicated operational oversight during the critical first three months of account ramp-up, collaborating with Customer Success Management to ensure a seamless transition to Account Management teams. Our expertise also extends to strategic business reviews, where we represent operational excellence and performance metrics while providing ongoing support for our most strategic accounts.

Basic Qualifications:

- 5+ years of program or project management experience
- 5+ years of supply chain experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications:

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Tempe - 115,400.00 - 160,000.00 USD annually
USA, TN, Nashville - 103,900.00 - 148,400.00 USD annually
USA, WA, Bellevue - 115,400.00 - 160,000.00 USD annually