Account Supervisor - SAJED02 - Jeddah - Pot A (C1-P23) & Plot B(C1-P24), King Abdullah Port , King Abdullah Economic City 23989 | A.P. Moller - Maersk Job

• Single point of contact: the first bullet would add forecasting, booking, dispatch and proactive notification of transport-plan changes.
• Order Handling SLA: replaces "ensure smooth execution of the shipment lifecycle". It would add following up on pending actions and escalating overdue cases, with a target of 90% or above, measured monthly.
• Shipment Readiness / On-Time Execution (new): confirm readiness and prioritise at-risk shipments, with a target of 90% or above, measured daily.
• Documentation, Port Shuttling and Customs Readiness (new): track missing documents and escalate ageing ones, with a target of 90% or above, measured daily.
• Billing and Invoicing: the existing billing bullet would add validating services, quantities and rates and resolving disputes. The target would be 80% or above accuracy and 100% on time, measured monthly.
• Financial Hygiene and Accrual Compliance (new): complete and timely inputs for accruals, revenue, cost and vendor invoices, with a target of 100% completeness, measured monthly.
• Tracker and Reporting Discipline (new): a target of 95% or above completeness, reviewed weekly.
• Volume Monitoring and Escalation (new): track volumes against the monthly commercial target and escalate shortfalls, with 100% escalation compliance, reviewed weekly.
• Depot Platform (new): record every managed or handled order, with a target of 100%, measured daily.
• General: owning customer issues, customer satisfaction, claims, commercial intelligence and Maersk values would stay, with small wording clean-ups. The continuous improvement bullet would add using KPI results as the signal for where to act.
• Highly versed with excel advanced techniques
• Minimum 5 years of experience in Handling Petchem customer(s) logistics
• Ability to work with multiple teams within department to deliver above

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