Entry Level Service Delivery Analyst - Service Delivery Centre | ErnstYoung Job

Job Description

Service Delivery Analyst

The opportunity

As our Forensics Service Delivery Analyst, you'll be part of a team in our Service Delivery Centre (SDC) within the hub that works with EY project teams across Australia to support large-scale client engagements.

Supporting our Forensic and Integrity Services (FIS) team, you will assist with documentation review for transactions that form part of a cost claim. Demonstrating excellent attention to detail and a keen eye for process, you will consider invoices, purchase orders, delivery dockets, timesheets and similar information to evidence the costs claimed.

This is your opportunity to gain exposure to multiple facets of the business while building a strong foundation in service delivery.

This role is based Wadawurrung – Ballarat. Roles can potentially be adjusted to work flexibly with reduced hours. Please speak with us about potential options.

Your key responsibilities

• Considering claim costs to invoices to confirm the GST exclusive value.
• Performing comparisons across invoice support to the invoices to ensure these align.
• Raising issues or concerns with documentation if there are omissions or errors in clear written comments.
• Engaging in team discussions and, on occasion, participating in workshops with the client and broader project assessment team.

Skills and attributes for success

Ideally, you’ll have the skills and attributes below but don’t worry if you don’t tick all the boxes. We’re interested in your aptitude, attitude and willingness to learn.

• Strong attention to detail with the ability to follow structured processes, review records, and assess compliance against requirements.
• Proficiency in Microsoft Office (particularly Excel), SharePoint, and documentation management, with confidence in analysing financial data and large data sets.
• Clear communication skills and a professional approach when engaging with service providers, stakeholders, and team members.
• Strong time management and coordination skills, able to prioritise tasks, meet deadlines, and adapt to shifting priorities.
• Experience in compliance, auditing, or government-funded programs (desirable but not essential), coupled with a commitment to continuous improvement and high-quality outcomes.

What we offer you

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. We’re proud to be recognised as the #1 WORK180 Endorsed Employer in the Top 101 Employers for Women 2026. Learn more.

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences com/au/careerdevelopment
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.

• A comprehensive benefits package: From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including up to 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally www.ey.com/au/benefits    

Acknowledgement of Country

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at ey.com/en_au/careers/indigenous

Inclusiveness is core to who we are and how we work together, driving value for our people and for our business. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at [email protected] or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.

Are you ready to shape your future with confidence? Apply today.

EY | Building a better working world 

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider. 

© 2026 Ernst & Young Australia. A member firm of Ernst & Young Global Limited. All Rights Reserved.