Must Have Technical/Functional Skills
•CCIE (Enterprise Infrastructure / Wireless / Security) strongly preferred; CCNP-level candidates
with exceptional domain depth considered
•Deep, hands-on expertise in Cisco Network (Wired / Wireless) OR Cisco Security Products
(Firewall, ISE and related security portfolio)
•Proven experience working with Cisco TAC on Tier 2 / Tier 3 customer escalations
•Ability to critically review, rate and provide structured, actionable feedback on technical products
•Hands-on scripting experience (Python, Bash, TCL or similar) for validation, testing and automation
•Familiarity with AI assistants (Claude, Codex) — trainable for strong SMEs as part of onboarding
Roles & Responsibilities
We are looking for Cisco-certified subject matter experts (SMEs) who will operate at the intersection of deep
networking / security expertise and applied AI. In this role, you will evaluate AI-generated technical outputs,
rate product quality, provide expert feedback, and directly contribute your domain knowledge to strengthen
and remediate the underlying AI models. This is a unique opportunity for seasoned Cisco engineers to shape
next-generation AI products — we will train qualified SMEs on the AI tooling and depute them into the product
engineering pipeline
•Domain Expertise (SME): Serve as an SME across Cisco Network (Wired / Wireless) and/or Cisco
Security Products (Firewall, ISE and related security portfolio), providing authoritative technical judgment.
•AI Product Review & Rating: Review and rate AI-developed products and outputs for technical accuracy,
completeness and real-world applicability; provide structured, actionable feedback.
•Model Enrichment & Remediation: Contribute domain knowledge to improve the AI model — identify
gaps, correct erroneous outputs and drive remediation to continuously raise product quality.
•TAC-Grade Problem Solving: Apply hands-on troubleshooting experience equivalent to Tier 2 / Tier 3 TAC
support, ensuring AI outputs meet escalation-level customer standards.
•Scripting & Automation: Use scripting to validate, test and automate evaluation workflows and reproduce
technical scenarios.
•AI-Assisted Engineering: Work with modern AI development assistants such as Claude and Codex to review,
generate and refine technical content (training provided).
Generic Managerial Skills, If any
Program Management kills
Salary Range: $80,000 - $120,000 a year
#LI-CM2
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & ; Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
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