We are seeking a Level 4 ServiceNow AI Architect (with experience in designing and developing the Now Assist based AI solutions) to lead solution architecture, design, and delivery for AI-enabled transformation solutions based on ServiceNow Now Assist platform. This is a hands-on, client-facing role requiring deep technical expertise across ServiceNow AI platform, Agentic AI, and enterprise integrations.
The role focuses on end-to-end architecture ownership for specific workstreams or towers, working closely with clients, onsite stakeholders, and offshore delivery teams to enable intelligent automation and AI-driven workflows.
Key Responsibilities
Architecture & Delivery Ownership
- Drive the solution architecture and technical design for identified use cases with ServiceNow Now assist AI platform as the basis.
- Build, deploy and operationalize Now Assist AI Agents and integrations using ServiceNow AI Studio.
- Define (in coordination with customer) enterprise architecture vision for:
- Agentic AI adoption
- AI governance (AI Control Tower)
- Platform integration strategy
- Lead multi-tower transformation programs (ITSM, ITOM, ITAM) as required for AI enablement
- Architect cross-platform AI ecosystems:
- ServiceNow + AWS Bedrock / Azure Foundry
- Multi-agent orchestration (MCP, A2A)
- Implement and optimize Now Assist capabilities, including:
- Custom skills development
- OOTB skill enhancements
- AI agent workflows and instruction tuning
- Security and governance guardrails
- Work extensively on:
- Workflow Data Fabric
- Automation Engine
- Knowledge Graph-driven workflows
- Design and guide implementation of integration solutions, including:
- Workflow Data Fabric-based integrations
- REST APIs and Scripted APIs
- Enable cross-platform AI integrations, connecting ServiceNow with:
- AWS Bedrock
- Azure AI Foundry
- MCP and Agent-to-Agent (A2A) frameworks
- Provide technical leadership to offshore teams, ensuring quality, scalability, and adherence to standards.
- Establish standards, guardrails, reusable frameworks, Own solutioning
- Review designs, code, and deployments to ensure best practices and performance optimization.
- Collaborate with cross-functional teams to deliver end-to-end solutions across service towers
- Act as a primary technical interface for client stakeholders
- Primary interface for: Delivery Director / Enterprise Architects
- Leads: Transformation roadmaps
- Participate in:
- Solution workshops
- Technical design discussions
- Demos and walkthroughs
Core Technical Skills
AI & Automation
- Hands-on experience with:
- ServiceNow Now Assist (custom + OOTB skills)
- AI Studio and AI Agent development
- Working knowledge of:
- Agentic AI patterns
- AI orchestration and guardrails
- Strong hands-on experience in:
- ITSM, ITOM (Event Management)
- CMDB, Discovery, Service Mapping
- Platform workflows and Automation Pro
- Deep understanding of ServiceNow platform architecture and extensibility
Integration & Data
- Strong expertise in:
- APIs and Scripted APIs
- Workflow Data Fabric
- Working knowledge of:
- Knowledge Graphs
- Enterprise data orchestration
Preferred Skills
- Exposure to AI Control Tower concepts
- Experience with multi-agent ecosystems (MCP, A2A protocols)
- Integration experience with hyperscale AI platforms (AWS / Azure)
- Familiarity with ServiceNow playbooks and Ansible integrations
Key Competencies
- Hands-on Architecture Leadership – Designs and implements solutions, not just conceptual oversight
- Proven track record in ServiceNow/Now Assist AI implementations and integrations
- Delivery Ownership – Owns outcomes for a module/tower within a larger program
- Technical Depth – Deep platform and integration expertise with the ability to troubleshoot and guide builds
- Client Interaction – Confident engagement with mid-level client stakeholders
- Team (Leadership) – Guides offshore teams, ensures execution quality
- Strong mix of:
- Solution architecture + hands-on development
- Client-facing delivery experience
Salary Range: $158,800-$208,500 a year
#LI-AK1
More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
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