Must Have Technical/Functional Skills
Core EUC Support Skills
•Windows 10/11 troubleshooting
•Hardware & software issue resolution
•Active Directory (user management, group policies)
•Remote support tools (AnyDesk, TeamViewer, SCCM Remote Control)
Remote Access & Connectivity
•Remote Desktop Protocol (RDP)
•Citrix / VMware Horizon (VDI environments)
•VPN troubleshooting (Cisco AnyConnect, Pulse Secure, Fortinet, etc.)
Hardware & Peripherals
•Printer troubleshooting (network printers, drivers, spooler services)
•Laptop/Desktop imaging and support
Application & Productivity Tools
•Microsoft Office 365 troubleshooting
•Microsoft Teams, OneDrive, SharePoint support
•Email troubleshooting (Exchange / Outlook issues)
Soft IMAC (Install, Move, Add, Change)
•Application deployment & remediation
•Software packaging basics
•Patch management support
Endpoint Management Tools
•SCCM (Microsoft Endpoint Configuration Manager) – Basic knowledge
•Microsoft Intune – Device & application management
•Group Policy (GPO)
Roles & Responsibilities
• Provide L2/L3 technical support for end-user computing environments.
•Troubleshoot remote desktop issues (RDP, VDI, Citrix) and ensure seamless access.
•Diagnose and resolve printer-related issues (network printers, driver issues, print queues).
•Support Microsoft Office 365 / Office Suite troubleshooting (Outlook, Teams, Excel, Word, PowerPoint).
•Perform VPN troubleshooting (connectivity, authentication, latency issues).
•Handle Application Remediation (Soft IMAC activities):
oSoftware installations, upgrades, patching
oApplication compatibility fixes
oPackaging and deployment support
•Manage incident, service request, and problem tickets within SLA timelines.
•Perform root cause analysis (RCA) for recurring issues.
•Support device configuration and endpoint management.
•Collaborate with IT infrastructure teams for escalations and service improvements.
•Maintain know ledge base and documentation for known issues.
Generic Managerial Skills, If any
• Strong troubleshooting & analytical skills
•Customer-centric mindset
•Ability to manage multiple priorities
•Excellent communication skills
Base Salary Range: $85,000 - $95,000 per annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
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