Must Have Technical/Functional Skills
• Strong expertise in SIAM frameworks and methodologies
•Deep understanding of ITIL (v3 / ITIL 4) processes
•Multi-vendor service management experience
•Strong governance and risk management capabilities
•Experience in ITSM tools (ServiceNow preferred)
•Knowledge of IT infrastructure, applications, and cloud (Azure/AWS)
•Experience in service integration across multiple towers
•Understanding of DevOps and Agile environments (preferred)
Roles & Responsibilities
•Design, implement, and enhance the SIAM operating model.
•Define governance structures, policies, and standards for multi-vendor environments.
•Establish Service Integration Function (SIF) and define roles & responsibilities (RACI).
•Ensure alignment with ITIL / ITSM best practices.
•Manage multiple service providers and ensure effective service collaboration.
•Drive vendor performance through KPIs, SLAs, OLAs, and XLAs.
•Facilitate regular service reviews, governance meetings, and escalations.
•Resolve cross-supplier conflicts and ensure end-to-end accountability.
•Act as a central point for end-to-end service ownership.
•Ensure seamless service delivery across towers (Infrastructure, Applications, Network, etc.).
•Oversee incidents, problems, change, and release management across vendors.
•Monitor service performance and ensure adherence to agreed SLAs.
•Define and standardize ITSM processes across vendors.
•Identify gaps and drive continual service improvement (CSI) initiatives.
•Implement automation and tooling improvements (ServiceNow, BMC, etc.).
•Drive process maturity (e.g., using ITIL maturity models).
•Develop dashboards and reports on service performance, risks, and compliance.
•Provide insights and recommendations to stakeholders.
•Ensure data-driven decision-making across service operations.
•Engage with business stakeholders, leadership, and service providers.
•Translate business requirements into service delivery strategies.
•Act as a trusted advisor for SIAM and service management practices.
•Support ser vice transitions, vendor onboarding/offboarding.
•Lead transformation programs (e.g., multi-vendor to SIAM model adoption).
•Ensure smooth integration during mergers, acquisitions, or outsourcing.
Base Salary Range : $70,000 to $90,000 Per Annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
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