Must Have Technical/Functional Skills
Command Center operations knowledge and experience
Data Center operations
Customer handling skill
Problem solving
Roles & Responsibilities
•Perform continuous monitoring of various alerts via the monitoring tools. Take immediate action as per the defined procedures when the alerts are received
•Implementation of emergency Changes and planned Changes
•Participation in Problem reviews for issues related to associated Command Center Services
•Investigation of call home alarms from equipment to verify validity. Support of non-automated production migrations
•Verification of status during bundle moves between data centers. Responding to technology environment monitoring alerts
•Grants emergency touch support access for servers and mainframe
•Manage, Respond to and Resolve all Incidents, Problems and others tickets in accordance with the Service Levels. Perform daily Ticket review
•Join Major/Significant Incident bridge to assist with impacted applications for the support area
•Participate in physical validation testing that is required during data center area testing
•Data Center related activities like shipping and receiving, generator load testing, UPS battery replacement, escorting, Data Center walks, physical server touch support with “AR headset” support
•Participate in annual “Black Start Support” to validate and report on alarm notification, during utility power testing
Salary Range: $55,000- $65,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
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