Must Have Technical/Functional Skills
Role-Specific Skills
•Client Relationship Management: Proven ability to build and maintain strong, trust-based relationships
• with key client stakeholders.
•Cybersecurity Service Knowledge: In-depth understanding of Cybersecurity Incident Detection &
•Response services, including their operational aspects and value proposition.
•Communication & Presentation Skills: Exceptional verbal and written communication, including
• incident communication, executive reporting, and presentation delivery for QBRs.
•Reporting & Data Analysis: Proficiency in interpreting operational data and service health metrics to
• create meaningful reports and insights for clients.
•Compliance & Regulatory Understanding: Knowledge of relevant cybersecurity compliance
•frameworks (e.g., FedRAMP, DoD IL) and audit requirements.
•SLA/SLO Management: Expertise in monitoring, reporting on, and ensuring adherence to
•Service Level Agreements (SLAs) and Service Level Objectives (SLOs).
•Escalation Management: Skilled in effectively managing and resolving client escalations,
•ensuring timely resolution and client satisfaction.
•Service Improvement Methodologies: Familiarity with continuous service improvement frameworks
• and practices to drive enhanced client experience.
•Cross-Functional Coordination: Ability to effectively collaborate with internal teams (e.g., SOC,
•engineering, compliance) to meet client needs and resolve issues.
•Customer Satisfaction Measurement: Experience in utilizing and interpreting customer feedback
•mechanisms (e.g., CSAT, NPS) to gauge and improve satisfaction.
•Proficiency in leveraging Artificial Intelligence (AI) to drive innovation and efficiency within technical domains.
Professional Attributes
•Excellent analytical and problem-solving skills.
•Ability to translate business questions into data-driven insights.
•Strong communication and stakeholder engagement skills.
•Ability to work independently and manage multiple priorities.
Roles & Responsibilities
• Act as a primary customer liaison for Cybersecurity Incident Detection & Response Services.
•Own client commun ication, engagement/onboarding, escalations, operational reporting, and
• service health dashboards.
•Ensure adherence to FedRAMP/DoD IL standards, audit readiness, SLA/SLO alignment, and
• cross-functional coordination.
•Drive customer satisfaction, quarterly business reviews (QBRs), and continuous service improvement initiatives.
Salary Range: $82,000 - $130000 a year
More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
Recommended Comments
There are no comments to display.
Join the conversation
You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.