Engineer - Pittsburgh, PA | TCS Job

Skill: Site Reliability Engineer

Roles & Responsibilities:

Production Support & Monitoring:

• Monitor, maintain, and support systems and software to ensure high availability and production stability.
• Monitor system health and availability, responding to incidents, alerts, and escalations as needed.
• Act as a senior technical resource during production incidents, driving timely resolution and clear communication.

Maintenance & Operational Execution:

• Perform maintenance activities such as patching, upgrades, configuration changes, and automation, with a strong understanding of production environments and dependencies.
• Troubleshoot issues across application, infrastructure, network, and database layers.
• Partner with internal technology teams to execute production changes safely and in accordance with change management processes.

Root Cause Analysis & Continuous Improvement:

• Conduct detailed root cause analysis (RCA) for incidents and production issues.
• Implement corrective and preventative actions to prevent recurrence.
• Identify recurring issues and drive process improvements and automation to reduce risk and manual effort.

Documentation & Knowledge Management:

• Develop and maintain documentation for supported systems and applications, including runbooks and operational procedures.
• Ensure system knowledge is documented, current, and accessible to support continuity and resiliency

 Risk, Governance & Compliance:

• Follow and support application governance, audit, and regulatory requirements.
• Participate in business continuity, resiliency, and disaster recovery activities as required.
• Maintain a strong focus on risk awareness and customer impact

Salary Range - $100,000-$105,000 a year

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.