NPI Build Support Technician - San Jose, CA | TCS Job

Role Overview

We are seeking a technician to provide on-site build support, material library management, and shipping/logistics coordination for an engineering hardware team. This is a hands-on, fast-paced role requiring strong attention to detail, security awareness, and the ability to manage multiple concurrent tasks independently.

 

Key Responsibilities

•Receive, verify, pack, label, and track engineering materials for local hardware builds

•Maintain and fulfill requests from a physical library of engineering parts (MLBs, flexes, modules, components)

•Manage inbound/outbound shipments including customs documentation, carrier tracking, and DRP updates

•Import and update unit records in iTrack (internal tracking system); process re-allocations within 24 hours

•Ensure proper chain-of-custody and security protocols for sensitive and high-value engineering materials

•Coordinate daily with internal stakeholders and external partners (SRM, DHX, customs, carriers, trade compliance)

•Deliver daily allocation and shipment status reports by 5:00 PM PT to applicable teams

•Support hardware re-work logistics — track outbound units and follow up on inbound returns

•Execute inventory cleanouts with full documentation; coordinate secure disposal with security teams

•Escalate delivery issues, customs holds, and discrepancies same day with clear communication

 

Must-Have Skills

•Prefers Prior 6 Months Apple exp.

•2+ years of experience in physical inventory management, material handling, or logistics operations

•Hands-on experience verifying shipments against packing lists, POs, and commercial invoices

•Familiarity with international and domestic shipping processes, customs documentation, and HS Codes (Harmonized System Codes)

•Strong organizational skills with proven ability to manage multiple programs simultaneously

•Proficiency with email, chat (Slack/Webex/iMessage), and spreadsheet-based tracking tools

•Experience handling sensitive or classified materials with strict security and chain-of-custody protocols

•Must be available on-site Monday–Friday at Cupertino, CA — no remote work

 

Good-to-Have Skills

•Prior experience in an NPI, engineering lab, or consumer electronics build environment

•Familiarity with Apple internal tools, particularly iTrack, DHX, or DRP workflows

•Experience with customs clearance processes and trade compliance documentation

•Exposure to hardware components such as PCBs, logic boards, flex cables, or system assemblies

•Ba ckground in warehouse or stockroom operations within a high-security facility

Salary Range : $65,000-$100,000 a year.

#LI-AS3