Skill: Sr. Alvaria Dialer Technical System Administrator
Must Have Technical/Functional Skills
- 8+ years of experience with call center outbound dialer technologies.
- Analytical & Problem‑Solving: Ability to interpret data, make data‑driven decisions, and troubleshoot complex systems.
- Collaboration: Work closely with IT, call center operations, and compliance teams to align technical strategy with business goals.
- Strong troubleshooting background in contact center technologies, including Verint and Alvaria.
- Hands-on experience with Alvaria or Noble outbound dialer platforms, dialer configurations, and list management experience required.
- Strong analytical and problem-solving skills, particularly in outbound dialer environments.
- Experience with contact center platforms (Avaya, Verint, NICE, Aspect).
- 4+ year of hands-on Linux OS experience (RHEL 7+ preferred) with detailed knowledge of software installation and network troubleshooting.
- 2+ years PostgreSQL and transact psql experience.
- Experience with ServiceNow, Archer, and Postgres databases.
- Experience with CyberArk preferred.
- Strong communication skills with the ability to lead discussions and host meetings.
- Ability to support production changes after hours, including nights/weekends, and participate in business continuity events.
- Working knowledge of Windows Server and Microsoft Internet Information Services.
- Working knowledge of regulatory and compliance requirements related to dialer operations such as TCPA, FDCPA, Do Not Call, and other compliance frameworks.
Roles & Responsibilities:
- Work closely with Alvaria vendor resources to perform system upgrades and enhancements.
- Make recommendations to improve call statistics and operational performance
- Partner with Run-the-Bank teams to resolve production issues.
- Utilize advanced SQL to support forecasting, modeling, and performance optimization.
- Identify and communicate opportunities to improve service levels; recommend and drive solutions.
- Support business continuity events and provide after-hours and weekend support for releases and production changes.
- System Configuration & Maintenance: Set up, configure, and maintain outbound dialing systems to support campaign execution.
- Performance and Compliance Monitoring: Monitor call pacing, agent utilization, and system performance to improve connect rates and reduce dropped calls.
- Troubleshooting & Support: Diagnose and resolve dialer issues, coordinate with vendors or IT, and ensure system uptime.
- Integration & Compliance: Ensure seamless integration with CRM, Voice Infrastructure and other contact center tools, and maintain compliance with Corporate Security Policies.
Salary Range - $90,000-$100,000 a year
TCS Employee Benefits Summary:
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performanc e Bonus, College Fund, Student Loan Refinancing
More Information
Application Details
- Organization DetailsTCS / Tata Consultancy Services
Recommended Comments
There are no comments to display.
Join the conversation
You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.