Shoppers Mart

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague. At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important? Pharmacy Services Strategic Initiatives Co-op (Summer 2024) Employment Type: Full time (Co-op Student) Term Length: 4 Months Term Start: May 6th, 2024 Term End: August 23, 2024 Why this role is important? We are hiring a Co-op Student for the Pharmacy Services Strategy & Innovation team. This role will reporting to the Senior Manager, Pharmacy Services Strategic Initiatives and will be supporting with cross-functional stakeholder management to ensure delivery of the approved strategy, collaborating with internal and internal stakeholders and supporting with maintaining digital enablers roadmap to support the growth of Pharmacy Services portfolio. What You'll Do: Provide project management support with managing the intake, prioritization and product roadmap of various enablers initiatives (e.g., digital assets roadmap, marketing, etc.) to support the growth across Pharmacy Services PortfolioBuild and drive reporting for growth enablers across Pharmacy Services PortfolioSupport the strategic planning and financial planning process with key stakeholders and the Senior Leadership teamAssist in strategizing and planning new and existing programs within the Pharmacy Services portfolioConduct research/market scan to keep track of market trends and identify new opportunitiesAssist in any other developing asks as required What You'll Need: Completing a university degree in Business or Healthcare; MBA or working towards an equivalent Masters degree is an assetPrior working experience in Pharmacy, Healthcare and/or Consulting preferredComfortable working with ambiguity, ability to multi-task, and work in a fast paced environmentExperience in financial modelling and business case developmentStrong analytical skills and consistently exercises sound judgement, ability to assimilate information from many different sources and come up with sound strategic optionsAbility to build collaborative relationships at all levels of the organizationExcellent written and verbal communication skillsStrong Project management skills and detail-orientedProficient with MS Offices (Power Point, Excel, Word); experience with product management tools (Asana, Confluence, Jira etc.) is an asset Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a competitive pay program and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How You’ll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. Employment Type: Full time Type of Role: Temporary (Fixed Term) Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague. At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important? Pharmacy Services – Strategy & Innovation Co-op Term Length: 4 Months Term Start: May 6th, 2024 Term End: August 23, 2024 Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians. Why this role is important? We are hiring a Co-op Student, Pharmacy Services Strategy & Innovation. You will be accountable for supporting the Director, Pharmacist Led Chronic Disease Management with critical Diabetes/Point-of-Care Testing/Immunization related workstreams including stakeholder engagement and management, program development and maintenance, support intake processes/meetings, and research & analysis requests. In this role, you will build on a strong foundation of new & existing program assets to make Shoppers Drug Mart and Loblaw Pharmacies the destination for Canadians to receive Diabetes care & more. This role also has responsibility to deliver business KPI’s and continuous process improvement. You will work collaboratively with cross functional teams to assess priorities, clarify risks and issues, develop internal stakeholder presentations, and support the implementation of programs and processes in Shoppers Drug Mart. The role will report to the Director, Pharmacist Led Chronic Disease Management and will be supported by cross-functional groups to ensure delivery of the approved strategy, programs and financial plan. Collaborating closely with internal stakeholders, this role will be instrumental in developing and supporting an internal governance process for delivering exceptional products and programs for Patients and Pharmacists. What You'll Do: Support the Pharmacy Services team on new and existing programs included in our portfolio with a focus on Diabetes program management, point-of-care tests, and immunizations. This will involve cross-functional collaboration with internal stakeholders.Support the Pharmacy Services team on research and analysis requests. Coordinate, draft, and publish Store Communications related to the Pharmacy Services portfolio for all provinces excluding QuebecMonitor and report on store-level performance and compliance on various initiativesUse superior PowerPoint, Excel, and written communication skills to take meeting minutes and create presentations to support the Pharmacy Services team communications with senior leadership, cross-functional team members, operators, and potential internal and external partnersInput into the conditions for success, strategy and programs that will position Shoppers Drug Mart and Loblaw Pharmacies as the leaders in healthcare.Support the monthly business reporting and financial updates for your portfolio to key stakeholders and the Executive team, including program and patient KPIsImplement process and data optimization as it relates to projects/programs in your portfolio What You'll Need: This position requires an advanced level of initiative, and judgment in order to organize and prioritize tasks, workload and projects. Completing a university degree in Pharmacy (preferred), Business or Healthcare; Doctor of Pharmacy, MBA or work towards an equivalent Masters degree is an assetPrior work experience in Pharmacy, Healthcare and/or Consulting preferredAbility to build collaborative relationships at all levels of the organization to move projects forward; actively engaging internal and external stakeholdersAnalytical skills, with the ability to translate data insights into workable solutions. Consistently exercises sound judgement, ability to assimilate information from many different sources and come up with sound strategic options.Excellent written and verbal communication skillsComfortable working with ambiguity, ability to multi-task, and work in a fast paced environmentProject management skills and ability to work with various teams, often in a project lead role and across multiple provinces, detail-oriented with strong planning skills.Proficient in the use of Power Point, Excel, Word; experience with product management tools (Confluence, Jira etc.) is an asset Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How You’ll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. Employment Type: Full time (Co-op Student) Type of Role: Regular Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a competitive pay program and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How You’ll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. Employment Type: Full time Type of Role: Temporary (Fixed Term) Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague. At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important? At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Chez Shoppers Drug Mart/Pharmaprix, nous innovons en matière de santé et de bien-être au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidélisation des plus appréciés, nous prenons soin de nos clients et les soutenons grâce à des nouvelles approches tous les jours. Avec plus de 1 300 magasins détenus et exploités localement d’un océan à l’autre, le réseau de Shoppers Drug Mart/Pharmaprix est un milieu de travail et de magasinage formidable. Nous sommes déterminés à bâtir une équipe talentueuse prônant la collaboration, la générosité et l'inclusion. Joignez-vous à notre équipe et contribuez à créer un avenir sain pour votre carrière et pour tous les Canadiens. Term Length: 4 months Term Start: May 6, 2024 Term End: Aug 23, 2024 *COVID Vaccination Status / Return to Office*: COVID-19 is a serious condition and has had a devastating impact on Canadians and others across the globe. As a leading Health and Wellness provider for millions of Canadians, our goal is to help all Canadians "Live Life Well". As of March 2022 Loblaw has adopted the following Hybrid working model (a combination of working between the office and remotely). Colleagues will continue working remotely up to 2 days a week, while spending the other 3 days in the office. Healthcare Strategy & Implementation, Co-op Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians. The Highlights: Why this role is important? You will be accountable for supporting the development of the Immunization & Point of Care Testing business strategy and digital patient journeys for Shoppers Drug Mart and Loblaw Pharmacies. Make an Impact: · With 1300+ Shoppers Drug Marts and 500+ Loblaws Pharmacies, your work will touch a vast network of our pharmacies and their communities · Help keep Canadians and their loved ones healthy by supporting the enablement of a robust digital patient journey for Canadians to access their immunizations & Point of Care Testing What will you learn? · Learn how to collaborate amongst cross functional teams to create and develop our immunization & Point of Care Testing business, accessing healthcare strategy, and digital patient journey · Learn how to project manage and execute a complex program that is coast to coast and is implemented in our vast network of pharmacies · Whether its pharmacy, business, healthcare, or something in between, learn how your specific skill set can enhance a diverse team in building out our Immunization & Point of Care Testing business strategy and related digital patient journey map The Specifics: You will be accountable for supporting with planning, development and execution of our Immunization & Point of Care Testing business strategy and related digital patient journey across our store network and digital ecosystem. In this role, you will build on a strong foundation of existing program assets to make Shoppers Drug Mart and Loblaw Pharmacies the destination for Canadians to receive their immunization & Point of Care Testing needs. This role also has responsibility to deliver program health outcomes, business KPI’s and continuous process improvement. You will work collaboratively with cross functional teams to assess priorities, clarify risks and issues, develop internal stakeholder presentations, and support the day-to-day implementation of the vaccination programs in Shoppers Drug Mart and Loblaw Pharmacies across Canada. We are hiring a Co-op Student. The role will report to the Director, Pharmacy Services and work very closely with all the Senior Managers and will be supported by cross-functional groups to ensure delivery of the approved strategy, programs and financial plan. Collaborating closely with your peers on vaccine services roadmap and store needs, this role will be instrumental in delivering an exceptional Patient and Pharmacist experience for our immunization & Point of Care Testing efforts. What You'll Do: · Support the Pharmacy Services team on services included in our portfolio with a focus on the flu program, and assist on business, professional and technical requirements to secure growth. · Support the Pharmacy Services team on planning, launching, communicating, analyzing key Pharmacy campaigns, programs, and initiatives. This will involve cross-functional collaboration with marketing, brand partnerships, digital, finance, pharmacy operations, and others. · Coordinate, draft, and publish Store Communications related to the Pharmacy Services portfolio for all provinces excluding Quebec. · Support the store level enablement of services related to the Pharmacy Services portfolio. · Review, update, and maintain all store-level resources on our central repository for the Pharmacy Services portfolio. · Monitor and report on store-level performance and compliance on various initiatives. · Manage province-specific store lists of participation in various programs. · Use superior PowerPoint, Excel, and written communication skills to create communications and presentations to support the Pharmacy Services team communications with senior leadership, cross-functional team members, operators, and potential internal and external partners. · Input into the conditions for success, strategy and programs that will position Shoppers Drug Mart and Loblaw Pharmacies as the leaders in healthcare. · Support the monthly business reporting and financial updates for your portfolio to key stakeholders and the Executive team, including program and patient KPIs. · Implements process and data optimization as it relates to services in your portfolio. What You'll Need: This position requires an advanced level of initiative, and judgment in order to organize and prioritize tasks, workload and projects. · Completing Doctor of Pharmacy degree or University degree in Business is an asset. · Prior work experience in Pharmacy, Healthcare, Business Development, Strategy, and/or Consulting in an asset. · Ability to build collaborative relationships at all levels of the organization to move projects forward; actively engaging internal and external stakeholders. · Analytical skills, with the ability to translate data insights into workable solutions. Consistently exercises sound judgement, ability to assimilate information from many different sources and come up with sound strategic options. · Excellent written and verbal communication skills. · Comfortable working with ambiguity, ability to multi-task, and work in a fast paced environment · Project management skills and ability to work with various teams, often in a project lead role and across multiple provinces, detail-oriented with strong planning skills. · Proficient in the use of Power Point, Excel, Word; experience with product management tools (Confluence, Jira etc.) is an asset. Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a competitive pay program and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How You’ll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. Employment Type: Full time Type of Role: Temporary (Fixed Term) Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague. Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important? In this role, you will have an essential role of the development and implementation of strategic programs and innovation as part of Canada’s largest drug retailer. In addition to supporting operations and performance management of 1750+ locations, the scope of this position includes ensuring Shoppers Drug Mart and Loblaw pharmacies are planned and staffed for efficiency, safety and excellent customer service. You will be responsible for the development and maintenance of the resource planning model to ensure accurate and consistent results are achieved. The ideal candidate is an industrial engineer with strong programming experience, interested in process optimization and resource planning through data analysis. We are looking for someone who is a strategic thinker, accountable, and eager to learn. What You’ll Do: Experience with process design and optimization in a fast-paced setting, scalable to large number of locations across the country.Actively seeking continuous improvement opportunities to implement through leveraging Lean Six Sigma and other process improvement principles.Strong analytical background, critical thinking with data-driven decision making to support business initiatives and creating decision support tools to optimize operations.Collaborate with stakeholders to support deliverables and communication during annual planning process.Strong sense of ownership towards developing and validating models to accurately reflect the resourcing requirements and workforce schedule for various workflows and systems.Provide expertise in implementing automation or scripting when streamlining internal reporting and planning process.Troubleshoot within large set of information through conceptualization, Root Cause Analysis and Exploratory Data Analysis as needed.Create efficient tools and models that are structured and designed for maximum ease of use and effectiveness for stakeholders.Utilize data analysis and data mining to quantify trends and biases in the model to identify actionable improvement opportunities.Ensure successful change management is in place when executing improvement opportunities after repeated testing in a controlled environment on the planning model while maintaining communication with the leadership.Provide analytical support for different business initiatives and cross-functional projects through data mining and data analysis.Travel across the country to firsthand experience different workflows in pharmacies and gather time study data to reflect daily operations on the planning model. Understand different types of measurement methodologies, metrics, and when to apply them. Role Requirements Post-Secondary degree preferably in Industrial Engineering, or in a Science or Engineering fieldKnowledge of Lean Six Sigma principlesExperience with data collection, data mining, data analytics and statistical analysisFamiliarity with Operations Research and simulation modellingStrong programming experience in Python, C++, Java Script, R, SQL, VBAExperience with Excel and other MS Office productsAbility to prioritize and independently execute assigned workAttention to detail and personal accountability to ensure accuracy of produced resultsAbility to successfully communicate convey technical problems verbally and writtenSome travel might be required within Canada Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. If you’re up to the challenge, then we would love to hear from you. Apply today, and get the process started. Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How You’ll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. Employment Type: Full time Type of Role: Regular Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague. At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important? Term Length: 4 Months Term Start: May 6th, 2024 Term End: August 23, 2024 We are hiring a Product Analyst (Co-Op) for Digital Pharmacy. Our digital pharmacy services provide pharmacy patients with convenient access to manage their prescriptions online and benefit from value-added services like automatic refills, refill reminders and pick up notifications – all in an effort to help Canadians live life well. As Product Analyst, you will work with the digital pharmacy product owners and assist in identifying and executing on opportunities to build a world-class Digital Pharmacy experience across the Loblaw and Shoppers Drug Mart enterprise. What You'll Do: Support ongoing digital pharmacy initiativesIdentify strategic and technical opportunities in the pharmacy to optimize user experiences with technology and drive adoption and effective use of innovationsFacilitate solution discovery workshops with key business stakeholdersDevelop and refine use cases, opportunity assessments, financial models and other related business planning materialSupport management of evolving pipeline to optimize technology, business processes and training for healthcare professionalsParticipate in the analysis surrounding strategic business initiatives and to drive key product decisionsSupport the execution and project management of new initiativesCreate sound hypotheses for any new product development and ensure we’re building out things that make sense with the right degree of investmentParticipate in collecting feedback from users and translating these finding into product developmentParticipate in product testing and experimentationShape the ongoing product roadmap What You'll Need: Concentration in Pharmacy, Business, Technology and/or Health Sciences preferred1-2 co-op terms in product management, business analysis rolesExperience working closely with business stakeholders, product design, engineering, data science & other business functionsUnderstanding of agile methodologyAbility to work independently and sift through ambiguityStrong attention to detail and project management skill Education Enrolled in post-secondary university in Pharmacy, Health Sciences, Engineering, or Business disciplines Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a competitive pay program and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How You’ll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. Employment Type: Full time Type of Role: Temporary (Fixed Term) Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague. Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important? What You'll Do: · Responds to calls and emails to provide first level customer service for stores, resolves issues in a prompt and efficient manner and escalates issues as required. · Logs calls and emails into the appropriate tracking systems and escalate issues to the appropriate person or department as necessary, to ensure accurate and timely logging of response actions. · Maintains a high level of knowledge and adherence to the Call Centre Key Performance Indicators (KPI’s) including, but not limited to Average Talk Time (ATT), Average Handle Time (AHT) and Average Speed of Answer (ASA) · Identifies recurring issues to determine and document possible solutions and assist with the prompt resolution of issues. · Attends team huddles to receive current updates on issues, concerns and promotions. · Attends one-on-one meetings to track monthly Productivity scores (including AHT, ATT, quality scores, schedule adherence, etc.) current progress and identify areas for improvement. · Liaises with internal departments to ensure call and email issues are resolved and ensure service level agreements are maintained. · Maintains a high level of knowledge regarding current marketing programs, Distribution Centre issues, and other Shoppers Drug Mart and Pharmaprix Customer Service initiatives to provide accurate responses to concerns or issues. · Ability to work rotating shifts, including weekends and statutory holidays · Accountable for personal statistics plus team goals (wait time and abandon rate).  · Supporting Project/initiatives related to SDM Business & Stores Support for all current projects underway. · Create Training session and manuals of new systems; perform Testing on new systems and provide training. · Review Agent calls for Quality Assurance and assist with necessary coaching on a regular basis · Second Level escalations for store issues. · Use considerable judgement and analysis to arrive at recommendations or conclusions for issues that may arise in the Call Centre. What You'll Need: · Minimum of 3 Years experience in Supply Chain or Retail experience · This position requires a demonstrated level of initiative and judgment in order to organize and prioritize tasks, workload and projects. Courtesy, tact and diplomacy are required in dealing with colleagues in every day working relationships. · Requires an understanding of inter-related work processes to be able to adapt to differing assignments. · Provides routine information to coordinate the assignments and work procedures of others. · Draws on a number of known options to solve problems and to develop improvements. · Adaptable to set and prioritize work with varying exceptions.  Able to work with diverse personalities and styles. · Experience working with Microsoft office suite including excel and PowerPoint to produce reports, documents and presentations. · Knowledge of logistic procedures in a retail call centre environment. · Being biilingual is an asset Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How You’ll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. Employment Type: Full time Type of Role: Regular Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague. Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important? Reporting directly to the Vice President, Operations, this opportunity monitors and achieves projected counts, sales and profit margins and optimizes the performance of Pharmacy components by identifying performance gaps, providing guidance, information and direction to improve results. This role drives results to maximize pharmacy business growth and performance. Provide advice and collaborate with Associate Owners and pharmacy employees on operational issues to solve store level problems for the pharmacy when necessary. This may involve changing or altering processes or procedures as necessary. This role is the corporate resource to Pharmacists and Associates and the store level expert in all pharmacy driven store operations. What You'll Do: Liaises closely with Associates, pharmacy teams and District Manager’s to ensure consistency of operational standards, pharmacy services, execution of Pharmacy programs, achieve targets and foster an environment of continuous improvement.Accountable for the success of Pharmacy Operations and Pharmacy profitability of all stores in your assigned region.Analyzes pharmacy count, sales, margins and expenses to monitor financial success of each location, highlight potential growth areas, and ensure the Associates are on target to meet common year plan goals.Monitors Pharmacy business systems in each location to highlight and recommend opportunities for improvement.Understands each pharmacy’s potential growth and financial achievement within its given marketplace, identifying the levers requiring activation to reach that potential, and developing, in partnership with the Associate, a store specific strategy to ensure each store is successfully profitable relative to its capabilities.Liaises with stores and corporate stakeholders on issues relating to pharmacy practice and patient care including college inspections, suspected narcotic losses, medication errors and IT dispensary concerns, to resolve issues promptly and effectively.Develops and communicates action plans to successfully implement Corporate Pharmacy initiatives efficiently.Prepares and presents information at district and regional meetings as required to relate the performance on pharmacy measurables.Maintain current knowledge of pharmacy operating guidelines and monitors changes to legislation that impact pharmaceutical business to ensure all retail stores operate in strict accordance with regulatory mandates.Required to understand the corporate pharmacy strategy through collaboration with the Pharmacy Director and work through the VP of Operations to identify areas of opportunity to maximize each corporate pharmacy program’s success.Responsible for providing a smooth and successful transition of Associates and store transfers / acquisitions, ensuring correct operational standards are being implemented and operational procedures are followed within pharmacy.Identify and develop potential Associates and provide proposals and recommendations to the VP of Operations as well, understand the individual development of current team members and the identification of candidates for advancement. What You'll Need: This position requires an advanced level of initiative and judgment in order to organize and prioritize tasks, workload, and projects. Courtesy, tact and diplomacy are required in dealing with colleagues in every day working relationships.Work Experience – A minimum of 5 years pharmacy experience, preferably in a retail environment. Knowledge of inventory management systems.Process Improvement – Requires the ability to improve work processes and teams. Supervised related processes and people by leading work or project teams.Leadership – Excellent facilitation and leadership skills, able to make decisions to achieve specific organizational objectives, set and prioritize work with varying exceptions. Interpersonal skills to provide solutions by using imaginative approaches where constructive thinking and innovation are required.Communication - Excellent verbal and written English communication skills. Bilingual in French is considered a strong asset.Business Knowledge – Advanced understanding of quality standards relative to operational improvement, strategic planning, and business growth.Computer Skills - Computer skills to produce and interpret reports, documents, and presentations.Valid Drivers License is required Education Post secondary education equivalent to a university degree in Pharmacy. Must be licensed Pharmacist in good standing with the Canadian Pharmacist Association.In addition to the above skills and experience, it would be beneficial if you also have 2 years of SDM experience would be considered an asset. Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How You’ll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. Employment Type: Full time Type of Role: Regular Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague. Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important? As an integral member of the HR Leadership team, the Director of HR Divisional Strategy & Projects assumes the crucial role of leading specific projects and initiatives that align directly with the Human Resources strategy. This involves overseeing the design, development, and successful delivery of these endeavors. Collaborating closely with the SVP of HR and HR Leads for the Division & Business Units, the director ensures exceptional project outcomes and takes the lead on enterprise-level initiatives. Leveraging expertise in Strategy and Project Management, along with data-driven insights and reporting, the incumbent contributes to the success of all HR Strategy and Planning initiatives. This involves maintaining a well-balanced focus on strategy while actively driving the execution of various initiatives. Responsibilities: Provide analytic and strategic support and mentorship to SVPs and the HR leadership team regarding projects/program rollout, ensuring, efficient process delivery approaches and effective organizational change principles are applied. Lead ad hoc Enterprise central initiatives (as required), and various HR projects while proactively identifying and implementing standard methodologies. Lead and coordinate quarterly team and COE meetings Define strategic processes and planning for initiatives by summarizing, communicating, and aligning on inputs from business areas and other internal partners as required. Designs and leads cadence for Leadership Team Governance initiatives, content for any internal or external speaking events for the HR Leadership team, and designs deck building & storyboarding for executive-level presentations, communication, and reporting for HR and business unit Leadership team meetings. Conduct a variety of research & trend scoping, provide analysis on a regular basis, and develop tangible metrics to measure the success of a project and ensure tracking against targets is in place. Work with various project teams to identify and assess project risks and mitigation plans, take a focused approach to leading project issues and risks Review and prioritize multiple cross-divisional project requests within the SVP, HR portfolio, including support for enterprise projects outside of key HRLT reporting members as required. Drive and influence workstream leads and project managers on program activities to ensure results are achieved on time, within budget, and achieve the strategic goals of the program. Support for other ad-hoc projects, initiatives, and/or reporting requests Support the implementation of solutions and changes, including education and training, to staff on new roles, processes, or functions as a result of new projects within the business. Assess the progress of various projects and analytics and lead cross-functional teams to effectively communicate and present findings, recommendations, and status updates to Project Sponsors and Executive Leadership. Strong communication including confidence in public speaking and presenting in front of large groups, writing and story-telling, PowerPoint design, and developing impactful updates and proposals to senior leaders. Lead reporting on year-end performance cycle for management board member's alignment and approval across multiple business units. Lead detailed TIAII & DEI analysis for divisional leadership teams and across multiple business units, and support with core HR annual activities such as leadership planning, annual year-end performance and compensation Process, talent calibrations, and talent reviews. Lead and champion relationship management, collaborator communication, and management of cross-team dependencies including management board level and senior executives. Serve as a trusted liaison for the business and proactively clarify and prioritize business ideas, needs, and problems that require collaborating with their peers and senior leaders on how to anticipate challenges proactively and solve potential challenges in advance of impacting team productivity. Qualifications: This role is best suited for someone who can contribute both on strategic and tactical levels. Can build strong partnerships, being proactive, influencing others, and having a balanced approach to short- and long-term planning are key requirements for this role. Minimum 7-10 years previous work experience; Human Resources and retail experience strongly preferred University degree or post-secondary education PMP Designation is an asset Proven understanding of the Agile and Scrum methodologies Extensive knowledge of the Human Resource function, along with a solid understanding of the various business unit work environments/models and their specific needs/requirements (Merchandising, Supply Chain, Pharmacy, Corporate Retail, Franchise Retail, union and non-union environments, etc.). A seasoned professional with a demonstrable track record to be strategic and planful, balanced with a practical orientation. Ability to champion Blue Culture and act as an ambassador of the HR function to service all divisions Strong, presentation, facilitation, and organizational skills, with attention to detail and the ability to problem solve Previous experience in developing detailed project plans using project management tools and methodologies is considered an asset Ability to work in a fast-paced work environment Strong technological proficiency to support HR communications/events – Fl!p, Inside HR, One Drive, Yammer, Workday, etc., along with strong MS Office (Excel, Word, PowerPoint, Outlook) particularly PowerPoint / Presentation Creation Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How You’ll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. Employment Type: Full time Type of Role: Temporary with Benefits (Fixed Term) Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague. At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important? Summer 2024 Work Term Dates: May 6, 2024 – August 23, 2024 Category Coordinator - Summer Student This role is to support our Health & Beauty Category Teams with project work and analysis required in support of products & brands. The Category Coordinator Summer Student will work closely with our Health & Beauty, Mass Beauty and Corporate Brand Beauty teams to help support product listings, project management, and analysis work in support of our Health & Beauty Care business. Duties would include the following: Support the Corporate Brands Beauty team with project work relating to our products & packaging requirementsWork with our Mass Beauty team in support of planogram readiness, Merchandising programs, and communication plans for our storesSupport our Health & Beauty Care team with product listings, Vendor onboarding, and project management work in support of category opportunitiesAnalyze market data, sales and trend reports within our Health & Beauty Care businessAssist with onboarding brands and products within our Shoppers Drug Mart owned programsSupport our Category teams in meetings with vendors and internal teams by capturing and circulating meeting minutes and action itemsComplete required forms including product information form and vendor profile form to ensure all required documentation is complete and accurateProvide support to Marketing Call Centre to resolve issues or concerns in a timely and efficient mannerSupport ad hoc category project support as requiredCollaborate with relevant departments including, Planogram, Logistics, Inventory and Promotions on projects and to resolve issues or concerns in an efficient and timely mannerGather and compile data/information from multiple vendors to prepare worksheets for submission for strategic programs and sourcing projects Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a competitive pay program and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How You’ll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. Employment Type: Full time Type of Role: Temporary (Fixed Term) Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague. Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important? At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Chez Shoppers Drug Mart/Pharmaprix, nous innovons en matière de santé et de bien-être au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidélisation des plus appréciés, nous prenons soin de nos clients et les soutenons grâce à des nouvelles approches tous les jours. Avec plus de 1 300 magasins détenus et exploités localement d’un océan à l’autre, le réseau de Shoppers Drug Mart/Pharmaprix est un milieu de travail et de magasinage formidable. Nous sommes déterminés à bâtir une équipe talentueuse prônant la collaboration, la générosité et l'inclusion. Joignez-vous à notre équipe et contribuez à créer un avenir sain pour votre carrière et pour tous les Canadiens. Senior Manager, Pharmacy Services Reporting to the Director Pharmacy Services, the Senior Manager is responsible for developing and leading Patient Care Services programs relating to prevention programs across Shoppers Drug Mart and Loblaw Drugstore Pharmacies. They will utilize business and market insights and work closely with internal and field operations teams to create awareness about pharmacists’ role in providing services relating to prevention programs. The Senior Manager role balances strategy and planning, with execution and program delivery. The role will have significant exposure to cross-functional teams, working collaboratively on a day-to-day basis with business units, including Analytics, Brand Partnerships, Technology, Digital, Marketing, and Pharmacy Operations teams, among others. In this capacity, the Senior Manager will lead collaborations and ensure successful execution of Professional Service Programs and growth initiatives within the portfolio and will also be responsible for data analysis, forecasting and business case development for the team. What You’ll Do: Become a Subject Matter Expert on services included in your portfolio, including but not limited to services relating to prevention, and provide guidance on business, professional and technical requirements to secure growth. Take ownership of driving business results of your portfolio including developing and leading programs and campaigns and meeting financial goals. This will involve cross functional collaboration with marketing, brand partnerships, digital, finance, pharmacy operations, and others. Work with operations teams, store owners and pharmacy managers to ensure developed programs are effectively executed.Interpret, analyze, and summarize data to report on key program metrics and results, including trends of growth drivers and barriers, and utilize these insights to make recommendations to the business.Analyze, summarize, and prepare various weekly, monthly, and periodic program results for use by various key stakeholders including senior leadership.Lead day to day management and implementation of portfolio initiatives and projects.Prepare recommendations on new business opportunities and optimization of current assets and programs related to your portfolio including enhancements to technology and partnerships.Meet financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions.Test new models of services delivery and propose enhancements for more efficient delivery by pharmacists or convenient access by customers, including through technology, digital assets, and external partnerships.Liaison closely with professional affairs to support advocacy efforts for future scope and funding expansionProvide guidance on assessment of technology requirements to Healthcare Products and Pharmacy Systems teams to support efficient delivery of the services through IT platforms, both pharmacist and consumer-facingIdentify industry-related market and consumer research needs and synthesize near term and long term business implications with respect to your portfolioKeep abreast of pharmacy regulations; stay current on Canadian developments and competitors’ landscape related to this portfolio. Use superior PowerPoint and written communication skills to create communications and presentations with status updates and financial results for your portfolio which captivate senior leadership, cross-functional team members, operators and potential internal and external partnersSupport the Director on special strategic projects and initiatives as required What You’ll Need: This position requires an advanced level of initiative and judgment in order to organize and prioritize tasks, workload, and projects. Education: University degree in Healthcare or Business fieldExperience: 5-7 years of relevant experience in healthcare program development (consumer or healthcare professional focused) in a corporate retail pharmacy, pharmaceutical industry, government or healthcare organization.Ability to lead and influence cross-functional teams to collaborate and develop programs and initiatives and Maintain strong working relationships with internal and external stakeholders.Business Acumen and Analytical Skills: strong business, financial and analytics acumen. Consistently exercises sound judgment, ability to assimilate information from different sources and come up with sound strategic options. Project Management: strong project management and planning skills with the ability to manage a business portfolio from end to end, including identification of new business opportunities and mitigation tactics. Ability to work with various teams, often in a project lead role, with the ability to build collaborative relationshipsCommunication Skills: Excellent written and verbal communication skills, ability to convey new concepts in a clear, step-wise, and motivational approachSuperior knowledge of Microsoft Powerpoint and Microsoft Excel Innovative Thinker: proactive self-starter and innovative thinker with the ability to identify and propose new ideas to drive portfolio growthAdaptable and Resilient: above average ability to handle complex and competing priorities, flexible and with an aptitude for working in a fast-paced environment. Agile and flexible mind-set to adapt to changing business priorities Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Pourquoi travailler chez Shoppers Drug Mart? En agissant à titre de consultant qui soutient les clients internes et les pharmaciens-propriétaires affiliés, vous acquerrez une expérience unique au secteur du commerce du détail tout en travaillant pour une marque nationale primée. Vous bénéficierez du Programme d’achat des employés, d’une rémunération concurrentielle et de possibilités d’apprentissage en ligne par l’intermédiaire de SDMU. Prenez en main votre emploi et trouvez d’autres façons de vous soucier de votre travail, de vos collègues, des clients et des membres de la collectivité. En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous. Number of Openings: 1 Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities. Shoppers Drug Mart/Pharmaprix considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de force. Nous nous sommes donné comme priorité de refléter la diversité croissante du Canada dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des accommodements sont disponibles sur demande pour les postulants et collègues atteints d’un handicap. Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How You’ll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. Employment Type: Full time Type of Role: Regular Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers. DUTIES & RESPONSIBILITIES: Customer Service Greet customer promptly and gather prescription information according to Standards Perform duties in priority according to Role assigned on Role Assignment Schedule Refer to the pharmacist all clinical inquiries Set realistic customer expectations as to wait times Locate and cash out prescriptions and any ancillary items Ensure customers requiring counseling are referred to the Pharmacist Maintain and control the cash register in the dispensary Adhere to all confidentiality and privacy requirements Administration: Receive new and repeat prescription orders in accordance with Standard Operating Procedures Prepare and submit orders with the exception, of controlled drugs and narcotics Adjudicate third party billing, online and manage manual Third-Party Accounts Answer telephone and refer to a pharmacist when necessary Manage incoming faxes according to Pharmacy Standards of Practice Assist pharmacist in coordinating call backs Accurately file completed documentation as per Pharmacy Standards of Practice Prescription Workflow: Assist in prescription preparation to company's standards and professional services Data entry for new prescriptions, and managing refill request processing Select medications to fill prescriptions according to Pharmacy Standards of Practice Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards Accurately enter and maintain appropriate data within the applicable Pharmacy systems Skills & Qualifications: High School Diploma Diploma from a Pharmacy Assistant credited course preferred Previous Pharmacy Experience preferred Effective organizational skills, ability to multi task Problem Solving Skills Strong attention to detail J2WRXA Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary. DUTIES & RESPONSIBILITIES: Pharmacy and Customer Service Acknowledge all customers approaching the Pharmacy Practice within federal/provincial, regulatory/legal requirements Ensure all privacy requirements are met, including customer confidentiality and consent management Provide counselling on prescriptions, over the counter/behind the counter products Practice to full extent of expanded scope with Professional Services, within your capability Be clearly identifiable to the public Ensure accuracy and appropriateness of all prescriptions dispensed Communicate with other health care professionals within the circle of care to provide customer care Maintain all records required in accordance with legislation, standards of practice, and policy Workflow and Inventory Management: Control access to the dispensary with respect to inventory and patient confidentiality Review and maintain Workflow Queues on a daily basis Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures Review of stock to identify expired inventory Oversight of current stock levels and medication orders from wholesaler Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies Operations: Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy Involvement with financial reports as appropriate Read and action store communications on in-store web File incident reports when any customer or staff medication or privacy incidents occur Experience, Skills & Qualifications: Independent thinking and decision making - makes decisions when dealing with issues or problems Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues Proven ability to drive and build the business, lead by example and support enterprise programs Commitment to providing exceptional customer service Superior customer relations skills and a strong sense of professionalism Strong problem-solving skills including experience formulating and executing action plans Strong personal computing skills and knowledge of Pharmacy systems a definite asset Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment Complete mandatory training and voluntary continuing education workshops, as needed J2WRTL J2WRRX Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers. DUTIES & RESPONSIBILITIES: Customer Service Greet customer promptly and gather prescription information according to Standards Perform duties in priority according to Role assigned on Role Assignment Schedule Refer to the pharmacist all clinical inquiries Set realistic customer expectations as to wait times Locate and cash out prescriptions and any ancillary items Ensure customers requiring counseling are referred to the Pharmacist Maintain and control the cash register in the dispensary Adhere to all confidentiality and privacy requirements Administration: Receive new and repeat prescription orders in accordance with Standard Operating Procedures Prepare and submit orders with the exception, of controlled drugs and narcotics Adjudicate third party billing, online and manage manual Third-Party Accounts Answer telephone and refer to a pharmacist when necessary Manage incoming faxes according to Pharmacy Standards of Practice Assist pharmacist in coordinating call backs Accurately file completed documentation as per Pharmacy Standards of Practice Prescription Workflow: Assist in prescription preparation to company's standards and professional services Data entry for new prescriptions, and managing refill request processing Select medications to fill prescriptions according to Pharmacy Standards of Practice Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards Accurately enter and maintain appropriate data within the applicable Pharmacy systems Skills & Qualifications: High School Diploma Diploma from a Pharmacy Assistant credited course preferred Previous Pharmacy Experience preferred Effective organizational skills, ability to multi task Problem Solving Skills Strong attention to detail J2WRXA Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To maximize sales of beauty products and services sold by Shoppers Drug Mart DUTIES & RESPONSIBILITIES: Sales Expectations Maximizes sales and awareness of promotional programs Possesses a “selling is fun” attitude Promotes sales of beauty products Promotes sales through encouraging customers to participate in the PC Optimum program CUSTOMER SERVICE: Promote a positive environment for customers and coworkers Always put the Customer first and provides superior customer service Actively models the desired behavior with eClienteling to provide superior customer service Promotes products through marketing and encourages use of the PC Optimum program Actively promote and book appointments for in-Store events OPERATIONS: Exhibits and promotes the company’s products and services Attend appropriate vendor schools Attends workshop/education sessions Adheres to Cosmetics Operating Standards GENERAL: Complies with all health and safety regulations Complies with all store policies and procedures Complies with loss prevention policies and procedures and ensures they are executed in the department Acts professionally at all times Perform other duties as required QUALIFICATIONS: Planning, Judgment and Decision Making Independent thinking and decisions Selling skills in Cosmetics/ luxury goods EXPERIENCE: Proven consultative skills to provide information Selling experience with a proven track record A good knowledge of various beauty products and services available Ability to conduct sit down makeup and skincare consultations and demonstrate application Strong communication skills PHYSICAL REQUIREMENTS: Ability to lift up to 50 pounds Ability to climb ladder Ability to bend and stretch to stock shelves J2WRTL J2WCBB Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary. DUTIES & RESPONSIBILITIES: Pharmacy and Customer Service Acknowledge all customers approaching the Pharmacy Practice within federal/provincial, regulatory/legal requirements Ensure all privacy requirements are met, including customer confidentiality and consent management Provide counselling on prescriptions, over the counter/behind the counter products Practice to full extent of expanded scope with Professional Services, within your capability Be clearly identifiable to the public Ensure accuracy and appropriateness of all prescriptions dispensed Communicate with other health care professionals within the circle of care to provide customer care Maintain all records required in accordance with legislation, standards of practice, and policy Workflow and Inventory Management: Control access to the dispensary with respect to inventory and patient confidentiality Review and maintain Workflow Queues on a daily basis Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures Review of stock to identify expired inventory Oversight of current stock levels and medication orders from wholesaler Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies Operations: Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy Involvement with financial reports as appropriate Read and action store communications on in-store web File incident reports when any customer or staff medication or privacy incidents occur Experience, Skills & Qualifications: Independent thinking and decision making - makes decisions when dealing with issues or problems Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues Proven ability to drive and build the business, lead by example and support enterprise programs Commitment to providing exceptional customer service Superior customer relations skills and a strong sense of professionalism Strong problem-solving skills including experience formulating and executing action plans Strong personal computing skills and knowledge of Pharmacy systems a definite asset Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment Complete mandatory training and voluntary continuing education workshops, as needed J2WRTL J2WRRX Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary. DUTIES & RESPONSIBILITIES: Pharmacy and Customer Service Acknowledge all customers approaching the Pharmacy Practice within federal/provincial, regulatory/legal requirements Ensure all privacy requirements are met, including customer confidentiality and consent management Provide counselling on prescriptions, over the counter/behind the counter products Practice to full extent of expanded scope with Professional Services, within your capability Be clearly identifiable to the public Ensure accuracy and appropriateness of all prescriptions dispensed Communicate with other health care professionals within the circle of care to provide customer care Maintain all records required in accordance with legislation, standards of practice, and policy Workflow and Inventory Management: Control access to the dispensary with respect to inventory and patient confidentiality Review and maintain Workflow Queues on a daily basis Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures Review of stock to identify expired inventory Oversight of current stock levels and medication orders from wholesaler Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies Operations: Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy Involvement with financial reports as appropriate Read and action store communications on in-store web File incident reports when any customer or staff medication or privacy incidents occur Experience, Skills & Qualifications: Independent thinking and decision making - makes decisions when dealing with issues or problems Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues Proven ability to drive and build the business, lead by example and support enterprise programs Commitment to providing exceptional customer service Superior customer relations skills and a strong sense of professionalism Strong problem-solving skills including experience formulating and executing action plans Strong personal computing skills and knowledge of Pharmacy systems a definite asset Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment Complete mandatory training and voluntary continuing education workshops, as needed J2WRTL J2WRRX Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To maximize sales of beauty products and services sold by Shoppers Drug Mart DUTIES & RESPONSIBILITIES: Sales Expectations Maximizes sales and awareness of promotional programs Possesses a “selling is fun” attitude Promotes sales of beauty products Promotes sales through encouraging customers to participate in the PC Optimum program CUSTOMER SERVICE: Promote a positive environment for customers and coworkers Always put the Customer first and provides superior customer service Actively models the desired behavior with eClienteling to provide superior customer service Promotes products through marketing and encourages use of the PC Optimum program Actively promote and book appointments for in-Store events OPERATIONS: Exhibits and promotes the company’s products and services Attend appropriate vendor schools Attends workshop/education sessions Adheres to Cosmetics Operating Standards GENERAL: Complies with all health and safety regulations Complies with all store policies and procedures Complies with loss prevention policies and procedures and ensures they are executed in the department Acts professionally at all times Perform other duties as required QUALIFICATIONS: Planning, Judgment and Decision Making Independent thinking and decisions Selling skills in Cosmetics/ luxury goods EXPERIENCE: Proven consultative skills to provide information Selling experience with a proven track record A good knowledge of various beauty products and services available Ability to conduct sit down makeup and skincare consultations and demonstrate application Strong communication skills PHYSICAL REQUIREMENTS: Ability to lift up to 50 pounds Ability to climb ladder Ability to bend and stretch to stock shelves J2WRTL J2WCBB Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved. DUTIES & RESPONSIBILITIES: OPERATIONS: Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity Ensures staffing levels are adequate to effectively operate the business HUMAN RESOURCES: Complies with Human Resources Standards Hires and/or supports hiring for all departments, excluding Pharmacy Maintains wage administration within SLPH guidelines Conducts probationary reviews for new hires and annual staff performance reviews Manages staff performance through ongoing coaching, action planning, and follow-up Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values FINANCE: Analyzes financial reports, identifies trends and addresses discrepancies between planned and actual through effective utilization of the FSM Monitoring Report Meets period, quarterly and annual targets Sets individual goals for departments to motivate employees and ensures goals are met Develops and executes strategies to improve business efficiency at the store QUALIFICATIONS: Planning, Judgement and Decision Making Planning and preparation for Inventory Management Use judgment and decision making skills to control expenses Provides effective leadership and ongoing mentorship and ensures development of all staff Efficient time management skills Able to prioritize activities quickly in response to changing initiatives Effective organization and planning skills EXPERIENCE: Previous retail management experience for a minimum of 5 years Demonstrated ability to drive the business, lead by example and support corporate programs Works effectively with management team Superior interpersonal, coaching and communication skills Strong business and financial acumen Strong relationship builder with key internal and external agencies J2WRTL J2WFSM Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor. DUTIES & RESPONSIBILITIES: OPERATIONS: Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom To help manage in conjunction with the FSM, labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity Ensures staffing levels are adequate to effectively operate the business HUMAN RESOURCES: Complies with Human Resources Standards To help with hiring in conjunction with the FSM, Hires and/or supports hiring for all departments, excluding Pharmacy Maintains wage administration within SLPH guidelines Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values QUALIFICATIONS: Planning, Judgement and Decision Making Planning and preparation for Inventory Management Use judgment and decision-making skills to control expenses Provides effective leadership and ongoing mentorship and ensures development of all staff Efficient time management skills Able to prioritize activities quickly in response to changing initiatives Effective organization and planning skills EXPERIENCE: Previous retail management experience Demonstrated ability to drive the business, led by example and support corporate programs Works effectively with management team Superior interpersonal, coaching and communication skills Business and financial acumen Relationship builder with key internal and external agencies J2WRTL J2WFSM Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To manage resources of the Beauty Boutique department in order to maximize and achieve sales targets. The ideal Beauty Boutique Manager will: Drive a Passion for Results – Provide Thought Leadership – Analyze and solve problems - Engage our People – Build collaborative relationships - Demonstrate Personal Leadership and Build trust DUTIES & RESPONSIBILITIES: SALES EXPECTATIONS: Utilizes corporate Sales Tracking Tools and Dashboard to set sales goals and to meet targets Sells to customers and coaches / mentors staff in selling skills Ensures sales maximized through developing effective sales techniques Ensures staff achieve productivity objectives CUSTOMER SERVICE: Always put the Customer first and provides superior customer service Monitors and communicates CSI survey results and objectives with team members Actively models the desired behavior with eClienteling to provide superior customer service Books appointments for events and manages annual incremental event schedule Promotes products through marketing and encourages use of the PC Optimum program Ensures staff are trained to beauty sales standards TEAM LEADERSHIP: Mentors, coaches, trains, and motivates staff Creates an environment where “selling is fun” Prepares performance appraisals in association with Front Store Manager Articulates and demonstrates “Blue Culture Principles” and C.O.R.E Values” Fosters an environment that supports “Blue Culture Principles” and “C.O.R.E Values” OPERATIONS: Utilizes corporate sales tools to continuously track Sales Ensures Cosmetic Operating Standards are in place Identifies “peak hours” and schedules shifts accordingly QUALIFICATIONS: Planning, Judgment and Decision Making Independent thinking and decision making when dealing with issues related to customer’s needs This position requires the ability to act upon tasks and goals outlined by management Develops a yearly plan for personal development Work in conjunction with the Associate-Owner and Front Store Manager EXPERIENCE: Sales experience with a proven track record of achieving sales goals Cosmetic experience Effective verbal and written communication skills Customer service oriented Previous experience in leading a team The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job. J2WRTL J2WFSM J2WCXM Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Hiring Range / Échelle salariale à l’embauche : $23.50 / 23,50$ (per hour / de l’heure) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary. DUTIES & RESPONSIBILITIES: Pharmacy and Customer Service Acknowledge all customers approaching the Pharmacy Practice within federal/provincial, regulatory/legal requirements Ensure all privacy requirements are met, including customer confidentiality and consent management Provide counselling on prescriptions, over the counter/behind the counter products Practice to full extent of expanded scope with Professional Services, within your capability Be clearly identifiable to the public Ensure accuracy and appropriateness of all prescriptions dispensed Communicate with other health care professionals within the circle of care to provide customer care Maintain all records required in accordance with legislation, standards of practice, and policy Workflow and Inventory Management: Control access to the dispensary with respect to inventory and patient confidentiality Review and maintain Workflow Queues on a daily basis Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures Review of stock to identify expired inventory Oversight of current stock levels and medication orders from wholesaler Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies Operations: Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy Involvement with financial reports as appropriate Read and action store communications on in-store web File incident reports when any customer or staff medication or privacy incidents occur Experience, Skills & Qualifications: Independent thinking and decision making - makes decisions when dealing with issues or problems Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues Proven ability to drive and build the business, lead by example and support enterprise programs Commitment to providing exceptional customer service Superior customer relations skills and a strong sense of professionalism Strong problem-solving skills including experience formulating and executing action plans Strong personal computing skills and knowledge of Pharmacy systems a definite asset Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment Complete mandatory training and voluntary continuing education workshops, as needed J2WRTL J2WRRX Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Hiring Range / Échelle salariale à l’embauche : $59.75 - $65.75 / 59,75$ - 65,75$ (per hour / de l’heure) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? We're looking for talented colleagues who are passionate about providing an exceptional shopping experience for customers and delighting them every step of the way! In this exciting role you will be responsible for: Patient greeting and confirmation of accuracy of all pertinent prescription information prior to fillingData entry of patient care informationThird Party adjudication (if necessary)Accurate dispensing prescription medicationsMaintenance of pharmacy stock through inventory control systemsGeneral OTC enquiries from patients and referral to Pharmacist where required and necessaryHandling customer prescription pick up Job Qualifications: Experience as a Pharmacy Assistant is an assetExcellent organizational skills and detail orientationStrong communication skillsDemonstrated customer service experienceProficient computer/data/entry skills Flexibility to work a variety of hours which may include days, evenings, night shifts and weekends At Loblaw, it’s about our respect for the environment, sourcing products with integrity and making a positive difference in the community. We offer our colleagues progressive careers, comprehensive training, flexibility and a benefits package. Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers. DUTIES & RESPONSIBILITIES: Customer Service Greet customer promptly and gather prescription information according to Standards Perform duties in priority according to Role assigned on Role Assignment Schedule Refer to the pharmacist all clinical inquiries Set realistic customer expectations as to wait times Locate and cash out prescriptions and any ancillary items Ensure customers requiring counseling are referred to the Pharmacist Maintain and control the cash register in the dispensary Adhere to all confidentiality and privacy requirements Administration: Receive new and repeat prescription orders in accordance with Standard Operating Procedures Prepare and submit orders with the exception, of controlled drugs and narcotics Adjudicate third party billing, online and manage manual Third-Party Accounts Answer telephone and refer to a pharmacist when necessary Manage incoming faxes according to Pharmacy Standards of Practice Assist pharmacist in coordinating call backs Accurately file completed documentation as per Pharmacy Standards of Practice Prescription Workflow: Assist in prescription preparation to company's standards and professional services Data entry for new prescriptions, and managing refill request processing Select medications to fill prescriptions according to Pharmacy Standards of Practice Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards Accurately enter and maintain appropriate data within the applicable Pharmacy systems Skills & Qualifications: High School Diploma Diploma from a Pharmacy Assistant credited course preferred Previous Pharmacy Experience preferred Effective organizational skills, ability to multi task Problem Solving Skills Strong attention to detail J2WRXA Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary. DUTIES & RESPONSIBILITIES: Pharmacy and Customer Service Acknowledge all customers approaching the Pharmacy Practice within federal/provincial, regulatory/legal requirements Ensure all privacy requirements are met, including customer confidentiality and consent management Provide counselling on prescriptions, over the counter/behind the counter products Practice to full extent of expanded scope with Professional Services, within your capability Be clearly identifiable to the public Ensure accuracy and appropriateness of all prescriptions dispensed Communicate with other health care professionals within the circle of care to provide customer care Maintain all records required in accordance with legislation, standards of practice, and policy Workflow and Inventory Management: Control access to the dispensary with respect to inventory and patient confidentiality Review and maintain Workflow Queues on a daily basis Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures Review of stock to identify expired inventory Oversight of current stock levels and medication orders from wholesaler Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies Operations: Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy Involvement with financial reports as appropriate Read and action store communications on in-store web File incident reports when any customer or staff medication or privacy incidents occur Experience, Skills & Qualifications: Independent thinking and decision making - makes decisions when dealing with issues or problems Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues Proven ability to drive and build the business, lead by example and support enterprise programs Commitment to providing exceptional customer service Superior customer relations skills and a strong sense of professionalism Strong problem-solving skills including experience formulating and executing action plans Strong personal computing skills and knowledge of Pharmacy systems a definite asset Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment Complete mandatory training and voluntary continuing education workshops, as needed J2WRTL J2WRRX Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers. DUTIES & RESPONSIBILITIES: Customer Service Greet customer promptly and gather prescription information according to Standards Perform duties in priority according to Role assigned on Role Assignment Schedule Refer to the pharmacist all clinical inquiries Set realistic customer expectations as to wait times Locate and cash out prescriptions and any ancillary items Ensure customers requiring counseling are referred to the Pharmacist Maintain and control the cash register in the dispensary Adhere to all confidentiality and privacy requirements Administration: Receive new and repeat prescription orders in accordance with Standard Operating Procedures Prepare and submit orders with the exception, of controlled drugs and narcotics Adjudicate third party billing, online and manage manual Third-Party Accounts Answer telephone and refer to a pharmacist when necessary Manage incoming faxes according to Pharmacy Standards of Practice Assist pharmacist in coordinating call backs Accurately file completed documentation as per Pharmacy Standards of Practice Prescription Workflow: Assist in prescription preparation to company's standards and professional services Data entry for new prescriptions, and managing refill request processing Select medications to fill prescriptions according to Pharmacy Standards of Practice Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards Accurately enter and maintain appropriate data within the applicable Pharmacy systems Skills & Qualifications: High School Diploma Diploma from a Pharmacy Assistant credited course preferred Previous Pharmacy Experience preferred Effective organizational skills, ability to multi task Problem Solving Skills Strong attention to detail J2WRXA Why work in a Shoppers Drug Mart store? Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your patients, co-workers, customers and community. Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.​ In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.