Job Description:
We are looking for a Process and Performance Manager (m/f/d) in our Customer Order Handling (COH) Process, Performance and Transformation Team.
Description
Are you an improver? Is it painful for you to accept inefficient processes? Do you naturally think about a better way to do something? In that case we have an interesting opportunity for you.
For Q4 2023 we are looking for a Process and Performance Manager who will be the Process Owner Delegate for Customer Order Fulfilment (COF).
Our Team and our Tasks
We are the Process, Performance and Transformation Team for our operational COF teams, responsible for Improvement and Transformation Projects, Process Mapping, Improvement & Training, Performance Management, Data Analytics and Operational Key User Support. Our mission is to support our operational colleagues in their daily business and to improve Customer Order Handling activities - always keeping an End to End (E2E) View.
We make it easy to be a customer orders specialist in COF.
Job Description
The key challenge of your role will be to harmonize and improve processes throughout COF for all regions. You will be responsible to maintain our process landscape and support and deploy projects which are related to the transformation of the customer order handling (COH) processes. You will be an active member of the global COF Process Specialist Community with colleagues in Europe, Asia and Americas and colleagues from our blue channel operations (Airbus Channel) and our red channel operations (Satair Channel).
Job Objectives
Maintain and improve our COF process landscape in Symbio and Airbus BMS together with the COF Process Specialist Community and Process architects.
Implement, test and train new processes/process adaptations in SAP.
Support the COH Transformation Project to transform COF operations and make it future ready
Analyze end-to-end processes regarding improvement and automation potential
Support COF operational teams with SAP key user know how.
Design new COF processes compliant with Airbus and Satair policies with partial/full automation support and align with all necessary stakeholders to ensure local optimization does not compromise the efficiency of our overall E2E process
Actively contribute to the global COF Process Specialist Community within Satair
Job Responsibilities
Maintain, update and improve our COF Process Landscape and implementation in SAP
Support COH Transformation Project
Align with internal stakeholders on E2E Processes
Support COF Process Specialist Community
Lead and deploy small process improvement projects (LBIP and agile) within COF
Discover automation potential and support automation of COF processes
Secure process quality requirements and transparency of automated processes / process steps
Provide training (mainly SAP and process training) to internal customers with regards to changes in way of working
Support our operational colleagues in case of questions (SAP, Freshdesk, way of working)
You will work globally but with a local focus on our teams in China and Singapore
Your Skills & your Attitude:
Education: desireable Degree in Business Administration, Mechanical Engineering, Industrial Engineering, Computer Science, Supply Chain Management, Economics or similar
You are willing to change and challenge the status-quo
You see where processes are disrupted and have an improver mind-set
You have experinece in SAP (mainly SD)
You are a good listener and you are willing to support our colleagues
You are self-driven and can prioritize your tasks
You have a customer focus and you are willing to make life easy for our customers (internal and external)
You are curious and
therefore familiar with current IT solutions implemented in Satair
you see digitalization as a chance and you want to learn about digital solutions
you have an inter-cultural understanding
Like to learn/compare/harmonize different process approaches of the red and the blue channel operations.
You speak up that is why
you comment/advise on unsatisfactory situations within the organization and propose potential solutions for improvements
you can identify and offer suggestions to improve efficiency/customer satisfaction
You are communicative, open and funny
so you like to exchange with people and you have a good network from your previous jobs
and you are contributing towards our positive and inspiring working environment in a very engaged and motivated team
It it desirable that you have a strong background and experience in Process Management. This means that you:
Have knowledge about process mapping methods
Know how to set-up and lead a process improvement project/initiative
Might even have first experience with Symbio
As a plus you have first experience in Project Management. This means that you know about stakeholder management and its importance to successfully finish a project
Can work in multi-functional/transnational teams
Negotiation level of English
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Satair (Beijing) Co. LimitedContract Type:
PermanentExperience Level:
ProfessionalJob Family:
Improvement & Performance ManagementBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
More Information
Application Details
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Organization Details
1698 Satair (Beijing) Co. Limited