COMPLETE Business Development for Services in China - Beijing Area

Job Description:

Accountabilities:

In this context of both high services business growth ambitions of Airbus and continuous regionalization evolution of Airbus Service organization, the jobholder will be accountable of ensuring a full understanding of the services business needs and trends in China and to ensure local support for services development related activities identified. This will include working upfront in the identification of the business opportunities, develop service products and solutions, identify partnership and develop the partnership for the solutions, contribute to operational excellence of Airbus services. 

The job holder shall

• Act as product expert for airframe service – be a product focal point and go-to person for both China and TLS

• Be responsible for business development for airframe services, e.g. new service applications or partnership 

• Contribute to the global product line strategy from region 

• Develop customised solution to meet customer needs based on global solutions

• Support Airframe services related tasks locally to drive the operational excellence, including and not limited to:

- Sales support

- Product deployment 

- Customer satisfaction 

Main responsibilities:

Business Development in China:

• Understand the airframe service market/customers and China eco-system including actors, key players, government bodies and regulations

• Collect, analyse and share the market needs/trends and the competitive landscape on Airframe services and proactively propose evolutions of Airbus services portfolio in line with local market expectation

• Develop product opportunities with customers, industrial partners and local authorities

• Support the central business line to define product strategy for China 

• Support the central business line to develop products and solutions (e.g. STC)  which are fitting the regional needs both regulatory and operational

• Keep updated information on the evolution of the competition in particular in the field of Airframe service

• In line with the strategic priorities, identify and propose new business opportunities and associated partners adapted to the Chinese market

• Identify and lead partnership projects in accordance with process including:

- Establish the most appropriate project structure

- Ensure validation of projects objectives and associated resources

- Follow-up project progress and deliverables, propose and set project indicators (KPI) including link with M&A team when required

- Organize and animate project management in a structured and agile way

- Organize progress reviews with the different project or work package leaders across S business lines

- Liaise with Airbus Centre to define the business model and business case for the partnership and get it validated

- Ensure that the required contractual set-up is in place (NDA, LoI, MoU, contractual agreement, JV, …)

• Bring to business development team in Centre the local expertise on any business development projects

• Ensure consistency of local projects with other projects of the Service Strategic Projects portfolio and of S transformation platform

• Report to the head of Services , Airbus China and to the sponsors of the projects on the progress and deliverables of the projects under your responsibility

Focus on operational excellence:

• To contribute to our operational excellence as perceived by the customer.

• To develop and maintain a privileged relationship with the central business line and obtain good knowledge of its processes and take actions to reach such an objectives

• To support sales, CSD to better understand the customer needs, support sales campaigns, design and support solutions, service delivery if issues arising on delivery side.

The jobholder will work in close coordination with other stakeholders including customer support, services marketing, sales and aircrafts sales and marketing in China and with all the central business development teams, in particular the airframe service and service strategy in Airbus Centre.

Qualifications:

• Minimum 8-10 years working experience in aerospace industry with strong Airline or MRO engineering and technical background. Experience in airframe service including upgrades will be a plus.

• Project management experience with business case building knowledge

• English: read, written, spoken. Negotiation level.

• Effective organizational and planning skills

• Negotiation skills 

• Strategic thinking

• Financial impact of decisions

• Background on legal aspects in the area of  services contracts would be a plus

• Strong stakeholder and relationship management

• Ability to address critical points

• Ability to receive and address feedback 

• Strong ability to prioritize issues and raise relevant issues

• Strong business sense and customer minded with a strong intercultural understanding

• Good analytical skills; ability to see the bigger picture and derive mid to long term recommendations on way forward

• Excellent communication and presentation skills

• Think and resolve problems independently, quickly, and efficiently

• Ability to lead, follow through and complete projects

• Possess strong ethics and integrity

• Excellent time management, multi-tasking, and organizational skills as well as the ability to work under the pressure of deadlines in a fast-paced and changing environment

• Diplomatic sense and open/‘out-of-silo’ mind-set, ability to build successful relations across functions and with all stakeholder.

• Strong stakeholder management and interpersonal skill and competence

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus (China) Enterprise Management and Services Co.Limited

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Account and Service Management

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