IT Support Engineer I, eero - San Francisco | Amazon Job

Job Description

Are you passionate about solving technical challenges and keeping critical systems running smoothly? Amazon is looking for a motivated and curious IT Support Engineer I to join our team and help deliver reliable technology support across our operations. In this role, you will implement technical solutions and provide high-quality support for computer hardware, operating systems, and enterprise application software. You will troubleshoot and resolve problems — sometimes without a predefined playbook — and your work will directly impact the productivity of teams and the availability of systems that serve customers around the world. If you thrive in a fast-paced environment and enjoy learning new technologies while making a real difference, this is the role for you.

Key job responsibilities
- Troubleshoot and resolve hardware, software, networking, and operating system issues using available tools and resources, identifying root causes and mitigating impact to end users.
- Manage local IT projects by defining requirements, tracking progress, removing blockers, and delivering results that improve team efficiency and customer experience.
- Author and maintain knowledge base articles, operating procedures, and user documentation, communicating technical information clearly to both technical and non-technical audiences.
- Support continuous improvement efforts by identifying process inefficiencies, automating tasks through scripting, and modifying localized tools to increase productivity.
- Coordinate change management activities, serve as an escalation point for support associates, and assist with new technology deployments across your area of responsibility.

Basic Qualifications:

- 2+ years of computer hardware experience, including troubleshooting and repairing experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 1+ years of supporting identity and access management platforms, such as Okta, including single sign-on and multifactor authentication experience.
- Hands-on experience supporting and troubleshooting macOS devices, with working knowledge of Windows
- Experience supporting productivity and collaboration platforms, and administering user accounts and permissions

Preferred Qualifications:

- 2+ years of computer networking experience
- Experience supporting video conference and teleconference equipment
- Experience identifying root causes, improving support workflows, and developing technical documentation
- Experience coordinating employee onboarding, hardware refreshes, and other local IT projects

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, San Francisco - 33.26 - 49.51 USD hourly