Sr. Clinical Investigator Payment Associate - Wilayah Persekutuan Kuala Lumpur, Malaysia | IQVIA Job

Position Summary

The Payment Associate supports accurate and timely clinical site payments across the APAC portfolio. The role is responsible for defined payment processing, documentation review, reconciliation, issue follow-up, and communication activities using established procedures and controls. The position handles routine to moderately complex work with regular guidance and escalates non-routine, high-risk, or ambiguous matters.

Key Responsibilities

• Process assigned payments and invoices using established procedures, templates, and quality checks.
• Perform routine contract-to-payment reviews, validate supporting documentation, and identify missing or inconsistent information.
• Reconcile assigned payment transactions and vendor reports; investigate standard exceptions and escalate complex issues.
• Communicate clearly with sites, vendors, and internal partners on payment status, documentation needs, and next steps using approved guidance.
• Maintain assigned study and site trackers, meet service timelines, and provide accurate status updates.
• Support purchase requisition and purchase order activities and coordinate with Accounts Payable under manager or senior associate guidance.
• Contribute to process improvement by documenting recurring issues and suggesting practical improvements.
• Work with regular guidance on defined assignments; use sound judgment to determine when escalation is required.
• Support accurate setup, review, execution, and reconciliation of investigator grant and clinical site payments in accordance with executed Clinical Trial Agreements, approved budgets, company procedures, and country requirements.
• Work with investigative sites, Clinical Operations, Clinical Site Contracts, Budget Development, Finance, Accounts Payable, and external payment vendors to resolve payment questions and discrepancies.
• Maintain complete and audit-ready payment records, trackers, supporting documentation, and system data throughout the study lifecycle.
• Use applicable systems and tools, which may include ClinRun, Greenphire, Oracle CTMS, Veeva, SAP, Ariba, Microsoft Excel, SharePoint, Teams, Smartsheet, and Power BI.
• Monitor invoices, payment status, aging items, and outstanding actions; escalate risks and delays according to established procedures.
• Protect confidential information and follow company controls, segregation-of-duties requirements, and applicable financial and compliance procedures.

Regional Responsibilities

• Apply country-specific payment, tax or invoice-documentation, banking, and communication requirements across assigned APAC countries.
• Coordinate effectively across APAC time zones and culturally diverse site and stakeholder groups.

Required Qualifications

• Bachelor's degree in business, finance, accounting, life sciences, or a related field, or equivalent relevant experience.
• Typically 2+ years of relevant experience in clinical research, pharmaceutical operations, clinical site payments, accounts payable, finance, or investigator grants.
• Working knowledge of clinical trial operations, site contracts, invoices, purchase orders, or payment processes.
• Strong attention to detail, organization, follow-through, and written and verbal communication skills.
• Ability to manage multiple assignments, follow defined controls, and escalate issues appropriately.
• Intermediate proficiency with Microsoft Excel, Word, PowerPoint, Outlook, Teams, and SharePoint.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.