Onsite IT Support Technician - TWTAX07 - Taoyuan - No. 269, Daguan Road | A.P. Moller - Maersk Job

Provide first-level IT and Operational Technology (OT) support for warehouse users, including hardware, software, devices, and connectivity issues.

• Manage and support local IT infrastructure services, including troubleshooting, escalation, monitoring, documentation, and service improvement.
• Provide onsite IT support for warehouses and offices, handling incidents and service requests according to SLA requirements.
• Manage the IT asset lifecycle, including installation, moves, changes, upgrades, inventory, auditing, and decommissioning of IT and OT equipment.
• Maintain accurate asset and CMDB records and ensure compliance with company processes and standards.
• Perform basic LAN/network troubleshooting and cabling, and coordinate complex issues with Network and other technical support teams.
• Support office and warehouse moves, expansions, new site setup, and infrastructure planning.
• Provide on-call support for critical incidents, outages, business continuity, and major incidents when required.
• Support multiple offices and warehouse locations, including regular site visits and travel when necessary.
• Follow and enforce Cyber Security policies and standards across supported IT services.
• Coordinate IT hardware procurement, vendors, inventory, and local service providers.
• Support and coordinate IT projects, including hardware/software upgrades, infrastructure changes, and regional initiatives.
• Provide or coordinate IT training for business and warehouse users.
• Maintain a safe, clean, and organized IT environment, including equipment and cable management.
• Apply LEAN principles to continuously improve IT support processes and operational efficiency.
• Use Power Apps, Power Automate, and Power BI to support basic automation, workflow improvement, and reporting.
• Provide guidance and support to team members to promote team development and service quality.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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