Program Manager, WWOS Last Mile Solutions - OTR Emerging - Mexico City | Amazon Job

Job Description

The Program Manager leads the strategic design and execution of security programs within E2ESN "End-to-End Security Network ". This role owns a program area end-to-end, identifies problems and opportunities independently, and drives cross-functional alignment to deliver results at scale. This position reports to a Sr. Manager.

Key job responsibilities
- Design and scale loss prevention solutions across expanding last mile delivery methods, transportation modalities, and node types
- Develop and standardize OTR metrics for last mile operations globally, from dispatch to drop-off and return-to-station
- Work to standardize Security and Loss Prevention last mile metrics and benchmark performance
- Identify and tackle intrinsically hard problems - those that are ambiguous, structurally complex, carry business or reputational risk, or have potential for large-scale global impact
- Own program strategy and end-to-end delivery, defining the roadmap, success metrics, and mechanisms for assigned program area
- Drive alignment, collaboration, and accountability across multiple distinct organizations with competing priorities, translating shared objectives into coordinated execution
- Design and maintain structured communication processes that ensure stakeholders receive timely, actionable project intelligence
- Apply rigorous quantitative and qualitative analysis to prioritize investments, influence leadership decisions, and accelerate delivery
- Develop short-term actions and long-term (1-3 year) roadmaps; index on long-term value over short-term results while setting new standards
- Accompany and guide stakeholders through change via structured change management processes to ensure adoption; build sustainable mechanisms for long-term success
- Leverage analysis and high judgment; use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment
- Conduct current state analysis to identify loss opportunities, key pain points, and inefficiencies; convert opportunities into scalable, automated solutions that decrease supply chain losses
- Identify, assess, and mitigate risks; develop contingency plans to ensure on-time execution while maintaining program documentation that enables seamless handoffs

About the team
Inclusive team culture
 
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.  
 
Work Life Balance
 
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.  
 
Mentorship & Career Growth
 
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic Qualifications:

- 2+ years of program or project management experience
- 2+ years of working cross functionally with tech and non-tech teams experience
- 2+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 2+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience
- Bachelor's degree or equivalent
- Speak, write, and read fluently in English, and have the ability to take direction in English

Preferred Qualifications:

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.