Program Manager, APAC AB Ops, Amazon Business JP Operations - Tokyo | Amazon Job

Job Description

Amazon Business (AB) is re-inventing B2B eCommerce by offering business customers of all sizes the same advantages Amazon has already brought to consumers including broad selection, low pricing, unique delivery experiences, and great customer service. WW Amazon Business Ops (AB Ops) is building the operations and supply chain solutions that will enable AB’s rapid growth by re-engineering many parts of our supply chain to offer bulk, consolidated, pallet deliveries and many other services that business customers require.

The Program Manager will lead APAC AB's bulk fulfillment charter, from launch to optimization. This is a multi-year problem statement solving which will enable AB's customers to procure in bulk quantities and receive their orders in a consolidated manner. This will reduce customers' internal reconciling challenges, streamline labor costs and positively impact the environment.

You will collaborate with a wide range of stakeholders across the business such as TNS FCs, VF FCs, EF FCs, AMXL, 3PL and AB Sales. This role will be both strategic and tactical in nature, and you’ll conduct your own research and analysis, always with an eye on the long-term vision of the business. Skills such as cross-team coordination, data analysis and communicating to senior management are essential. This role provides a great opportunity to strengthen the foundations of Amazon's B2B operations in APAC and offers the opportunity to influence business decisions and shape the future.

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

This position will be based out of our Tokyo corporate office.

Key job responsibilities
• Define and develop end-to-end strategic and tactical roadmap for AB's bulk fulfillment capabilities
• Drive cross-functional coordination to launch, stabalize and optimize bulk-fulfillment operations
• Analyze data and govern KPI reporting for portfolio programs, providing visibility to milestones, and performance
• Communicate updates to partners and senior management

About the team
The APAC Amazon Business Operations team is responsible for end-to-end operations management for every AB package delivered through the Amazon Fulfillment Network. Our WW team is spread across 10 marketplaces and is made up of program managers, product managers, operations specialistis, supply chain analysts, data engineers and BIEs. The APAC team operates out of Japan and Australia.

Basic Qualifications:

- Bachelor's degree
- Experience in driving end to end delivery, and communicating results to senior leadership
- 2+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience
- 3+ years of program or project management experience
- English: Advanced business level (capable of conducting external negotiations and delivering presentations to internal management)
- Japanese: Elementary level (capable of basic reading, writing and day to day conversation)

Preferred Qualifications:

- Master's degree
- 4+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience
- Japanese: Advanced business level (capable of conducting external negotiations and delivering presentations to internal management)

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