Assistant Manager - Last Mile - USEZF01 - Norton - 19 Leonard Street | A.P. Moller - Maersk Job

About Us:

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!


If you are seeking to be a part of a family, this is the place for you!


Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Saturdays are required

Hours will vary based on operations. Evening availability is required.

Summary:

The Assistant Manager - Last Mile is responsible for overseeing daily last-mile delivery operations, ensuring exceptional customer service and efficient execution of home delivery services. This role manages relationships with vendors, retailers, and independent contractors while coordinating truck dispatch, resolving delivery issues, and monitoring operational performance. The position supervises customer service, routing, and operational staff, providing leadership, training, and direction to support productivity and service excellence. The ideal candidate is a hands-on leader with strong communication, customer service, and problem-solving skills who can thrive in a fast-paced logistics environment with minimal supervision.

Essential Functions:

● Develops and maintains relations with vendors, stores, and independent contractors.
● Ensures follow-up on shipping discrepancies, damaged goods, and
in-home damage claims.
● Dispatches trucks using GPS technology.
● Oversees in-home delivery for customers.
● Maintains monthly operating reports that include statistics and
customer service scores.
● Oversees Customer Service Representatives and Routers.
● Attendance and Punctuality are essential functions of the job
● Directly supervises hourly on-site staff who handle day-to-day
operations in data entry, customer service, order processing, and
delivery.
● Carries out supervisory responsibilities in accordance with the
organization's policies and applicable laws.
● Responsibilities include training employees; planning, assigning,
and directing work; rewarding and providing direction employees;
addressing complaints and resolving problems

Skills & Competencies:

● Flexible work schedule
● Must be Self-Motivated to work with little supervision

● Excellent Attendance record
● Positive Attitude and ability to work with others
● Good Communication Skills
● Excellent Customer Service Skills

Education & Experience:

● Bachelor's Degree Preferred
● 5+ years of experience in Logistics, Supply Chain, or Related Field
● Excellent problem-solving skills
● Good time management skills
● Experience working in a manufacturing environment
● Experience in a Supervisor role, including performance reviews of
direct reports

Company Benefits:

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range:

$70,000 - 74,000 per year plus incentive plan*

*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

#INDEED

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

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