VP, Client Manager - Remote - AZ | Customers Bank Job

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Salary range: An annual salary range of $115,000 - $125,000 is what we expect to pay for this position, based on overall skills and experience.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do:

Role Summary: Serve as a strategic partner to TM Sales leadership and a senior relationship manager for larger, more strategic client portfolios. This role bridges strategy, operations, technology, and cross-functional collaboration driving initiatives that enhance sales enablement and operational efficiency, while also managing complex client relationships with limited supervision. The role supports commercial middle market and gaming Treasury Sales Consultants and leads initiatives that create scalable, long-term value for the Treasury organization.

• Lead strategic initiatives and process improvements across Treasury Management.

• Own and enhance Treasury's internal knowledge management, SharePoint, communications, and training materials.

• Identify opportunities for automation, AI, and technology enhancements to improve efficiency.

• Develop reporting, dashboards, and KPIs that support leadership decision-making.

• Coordinate cross-functional projects with Product, Operations, Risk, Technology, and Marketing.

• Serve as a trusted strategic partner to leadership by identifying opportunities to improve how the Treasury organization operates.

• Manage larger and more strategic client relationships with limited supervision.

• Partner with regional teams in prospecting new clients; may lead deposit-only opportunities.

• Provide advanced guidance on products (cash management, risk strategies) and tailored solutions; lead product demos/training and prepare sales proposals.

• Coordinate technical implementations across departments.

• Monitor client needs, conduct reviews, and proactively suggest appropriate solutions.

• Partner with Treasury Sales Consultants to enhance sales support, tools, and resources.

• Support and coach CM I/II staff; assist with training and process improvement.

• Support associate development through onboarding, training, mentoring, and enablement.

• Work closely with Relationship Managers, product specialists, and cross-functional partners on client growth.

What Do You Need?

• Several years of relevant experience (often 7+ total) in commercial banking/client relations.

• Deep product knowledge, strong problem-solving skills, and ability to influence client outcomes.

• Demonstrated ability to balance strategic/operational initiatives with direct client relationship management.

• Level in Career Path: Senior relationship management/lead advisor with greater autonomy and strategic client impact.

Technology Skills:

• Ability to work with the Microsoft Suite and learn/work with other Customers Bank's applications.

• Familiarity with AI and automation tools that support productivity, workflow efficiency, and client engagement.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.