Customers Bank

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster.  Focused on you:  We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge:  We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability:  We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. What You’ll Do We are seeking an experienced and motivated Cloud Security Specialist is accountable for evaluating the Bank’s cloud security posture, cloud environment (Azure and Office) and overall security. They are responsible for implementing proactive security initiatives in the Bank’s cloud and email environments and the discovery of sensitive data and ensuring DLP strategies are deployed. This position requires the candidate to have knowledge in configuring and implementation of different Azure and Microsoft Defender (CASB) tools/solutions. Key Responsibilities: Develop, implement, and maintain cloud security strategies, policies, and standards across the organization.Integrate security best practices into multi-cloud and hybrid environments (e.g., AWS, Azure, GCP).Monitor cloud environments for security threats, vulnerabilities, and breaches.Respond to security incidents by identifying root causes, mitigating risks, and coordinating corrective measures.Collaborate with the Incident Response team to analyze cloud-specific threats and resolve issues promptly.Conduct risk assessments for cloud platforms and services to identify and mitigate potential security threats.Ensure compliance with industry standards, regulations, and frameworks (e.g., ISO 27001, SOC 2, NIST, CIS benchmarks).Provide security guidance to ensure adherence to organizational security policies.Implement least privilege principles and ensure secure authentication and authorization mechanisms.Assist in securing cloud infrastructure services, including storage, compute, containers, and networks.Assist in supporting cloud security log monitoring architecture, design and implementation activitiesDevelop and deploy automated security solutions for continuous monitoring, threat detection, and configuration management.Perform regular audits to ensure effective use of security tools and technologies.Implement remediations and proactive measures to address vulnerabilities and misconfigurations.Collaborate with cross-functional teams (e.g., DevOps, IT, compliance) to embed security into cloud projects and initiatives.Educate staff and stakeholders on cloud security risks, technologies, and best practices.Document cloud security policies, processes, and incidents.Generate reports for stakeholders, summarizing cloud security posture, risks, and improvements.Stay up-to-date with evolving cloud security trends, technologies, and threats.Provide recommendations to enhance the overall cloud security posture and align with organizational goals.Suggested Skills Financial industry experienceKnowledge of Cloud/Azure best security practices, DLP and how to configure best practices for data protection and how to discover sensitive data/PII and preform security assessments on cloud environmentsExperience with cloud provider and using security tools and techniques.Knowledge of cloud services and their attack surface.Related industry certifications (Sec+, CTIA, CISSP) Qualifications Bachelor's Degree in Computer Science, Cybersecurity, or similar work experience in a related fieldCloud security experience 2-3 years of cyber security experience Constant learner Has experience in at least one of the main cloud providers (AWS, Azure, Google)Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.   We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.    Diversity Statement:   At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster.  Focused on you:  We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge:  We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability:  We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. What you’ll do:The Payments Implementation Analyst supports the execution of new payment initiatives and large-scale enhancements across the bank’s payment ecosystem, including initiatives aligned to broader organizational efforts. This role is responsible for assisting with the end-to-end implementation lifecycle, including vendor relationships, onboarding, client setup, system configuration, testing, and go-live readiness for new payment capabilities. This position requires coordinating cross-functional teams, gathering and translating client requirements, and driving projects to completion within defined timelines. The analyst acts as a key point of contact throughout the implementation lifecycle, managing multiple projects simultaneously while identifying risks, escalating issues, and ensuring successful delivery of new business initiatives. Key ResponsibilitiesImplementation Execution & Delivery Support end-to-end implementation of new payment products, clients, and business initiativesAssist with onboarding activities, including requirements gathering, client setup, and system configurationHelp map payment workflows, processing rules, and operational proceduresEnsure implementations are delivered accurately and aligned with defined requirementsParticipate in testing activities including UAT, regression testing, and validation of payment flowsDocument test cases, results, and defects, and support issue resolutionSupport post-implementation validation and stabilization activitiesCross-Functional Coordination Partner with Product, Technology, Operations, Risk, and business teams to support implementation effortsCoordinate tasks, timelines, and dependencies across multiple stakeholdersCommunicate progress, risks, and issues to ensure alignment and timely deliverySupport onboarding of new partners, integrations, and payment capabilitiesDocumentation & Process Improvement Maintain implementation documentation, procedures, and onboarding materialsSupport the development of standardized, repeatable implementation processesIdentify opportunities to improve efficiency, reduce errors, and enhance scalabilityEnsure documentation aligns with audit, risk, and compliance expectationsWhat do you need?Required 1–3 years of experience in payments, banking operations, or project supportBasic understanding of payment systems and workflows (ACH, wires, RTP, etc.)Strong organizational skills and attention to detailAbility to manage multiple priorities in a fast-paced environmentStrong communication and collaboration skillsStrong analytical, problem-solving, and communication skillsPreferred Experience with payment platforms (e.g. payment hubs, or similar systems)Familiarity with agile product management methodologies and backlog managementExperience working in a regulated financial services environmentSkills & Attributes Ability to coordinate across multiple teams and stakeholdersProblem-solving mindset with ability to identify and address issues proactivelyDetail-oriented with a focus on accuracy and qualityStrong communication and collaboration skillsSelf-motivated, accountable, and committed to operational excellenceAdaptability in a fast-paced, evolving environmentTeam-oriented with a willingness to support broader team needsCustomers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.   We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.    Diversity Statement:   At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.