Customers Bank

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster.  Focused on you:  We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge:  We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability:  We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. What You’ll Do We are seeking an experienced and motivated Cloud Security Specialist is accountable for evaluating the Bank’s cloud security posture, cloud environment (Azure and Office) and overall security. They are responsible for implementing proactive security initiatives in the Bank’s cloud and email environments and the discovery of sensitive data and ensuring DLP strategies are deployed. This position requires the candidate to have knowledge in configuring and implementation of different Azure and Microsoft Defender (CASB) tools/solutions. Key Responsibilities: Develop, implement, and maintain cloud security strategies, policies, and standards across the organization.Integrate security best practices into multi-cloud and hybrid environments (e.g., AWS, Azure, GCP).Monitor cloud environments for security threats, vulnerabilities, and breaches.Respond to security incidents by identifying root causes, mitigating risks, and coordinating corrective measures.Collaborate with the Incident Response team to analyze cloud-specific threats and resolve issues promptly.Conduct risk assessments for cloud platforms and services to identify and mitigate potential security threats.Ensure compliance with industry standards, regulations, and frameworks (e.g., ISO 27001, SOC 2, NIST, CIS benchmarks).Provide security guidance to ensure adherence to organizational security policies.Implement least privilege principles and ensure secure authentication and authorization mechanisms.Assist in securing cloud infrastructure services, including storage, compute, containers, and networks.Assist in supporting cloud security log monitoring architecture, design and implementation activitiesDevelop and deploy automated security solutions for continuous monitoring, threat detection, and configuration management.Perform regular audits to ensure effective use of security tools and technologies.Implement remediations and proactive measures to address vulnerabilities and misconfigurations.Collaborate with cross-functional teams (e.g., DevOps, IT, compliance) to embed security into cloud projects and initiatives.Educate staff and stakeholders on cloud security risks, technologies, and best practices.Document cloud security policies, processes, and incidents.Generate reports for stakeholders, summarizing cloud security posture, risks, and improvements.Stay up-to-date with evolving cloud security trends, technologies, and threats.Provide recommendations to enhance the overall cloud security posture and align with organizational goals.Suggested Skills Financial industry experienceKnowledge of Cloud/Azure best security practices, DLP and how to configure best practices for data protection and how to discover sensitive data/PII and preform security assessments on cloud environmentsExperience with cloud provider and using security tools and techniques.Knowledge of cloud services and their attack surface.Related industry certifications (Sec+, CTIA, CISSP) Qualifications Bachelor's Degree in Computer Science, Cybersecurity, or similar work experience in a related fieldCloud security experience 2-3 years of cyber security experience Constant learner Has experience in at least one of the main cloud providers (AWS, Azure, Google)Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.   We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.    Diversity Statement:   At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster.  Focused on you:  We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge:  We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability:  We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. What you’ll do:The Payments Implementation Analyst supports the execution of new payment initiatives and large-scale enhancements across the bank’s payment ecosystem, including initiatives aligned to broader organizational efforts. This role is responsible for assisting with the end-to-end implementation lifecycle, including vendor relationships, onboarding, client setup, system configuration, testing, and go-live readiness for new payment capabilities. This position requires coordinating cross-functional teams, gathering and translating client requirements, and driving projects to completion within defined timelines. The analyst acts as a key point of contact throughout the implementation lifecycle, managing multiple projects simultaneously while identifying risks, escalating issues, and ensuring successful delivery of new business initiatives. Key ResponsibilitiesImplementation Execution & Delivery Support end-to-end implementation of new payment products, clients, and business initiativesAssist with onboarding activities, including requirements gathering, client setup, and system configurationHelp map payment workflows, processing rules, and operational proceduresEnsure implementations are delivered accurately and aligned with defined requirementsParticipate in testing activities including UAT, regression testing, and validation of payment flowsDocument test cases, results, and defects, and support issue resolutionSupport post-implementation validation and stabilization activitiesCross-Functional Coordination Partner with Product, Technology, Operations, Risk, and business teams to support implementation effortsCoordinate tasks, timelines, and dependencies across multiple stakeholdersCommunicate progress, risks, and issues to ensure alignment and timely deliverySupport onboarding of new partners, integrations, and payment capabilitiesDocumentation & Process Improvement Maintain implementation documentation, procedures, and onboarding materialsSupport the development of standardized, repeatable implementation processesIdentify opportunities to improve efficiency, reduce errors, and enhance scalabilityEnsure documentation aligns with audit, risk, and compliance expectationsWhat do you need?Required 1–3 years of experience in payments, banking operations, or project supportBasic understanding of payment systems and workflows (ACH, wires, RTP, etc.)Strong organizational skills and attention to detailAbility to manage multiple priorities in a fast-paced environmentStrong communication and collaboration skillsStrong analytical, problem-solving, and communication skillsPreferred Experience with payment platforms (e.g. payment hubs, or similar systems)Familiarity with agile product management methodologies and backlog managementExperience working in a regulated financial services environmentSkills & Attributes Ability to coordinate across multiple teams and stakeholdersProblem-solving mindset with ability to identify and address issues proactivelyDetail-oriented with a focus on accuracy and qualityStrong communication and collaboration skillsSelf-motivated, accountable, and committed to operational excellenceAdaptability in a fast-paced, evolving environmentTeam-oriented with a willingness to support broader team needsCustomers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.   We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.    Diversity Statement:   At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you:  We provide every customer with a single point of contact. A resolute team member who is committed to meeting your needs today and tomorrow. On the leading edge:  We are innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability:  We always ground our innovation in our deep experience and strong financial foundation, so we are a partner you can trust. What you’ll do: As a Loan Operations Specialist – Comprehensive Role, you will be responsible for a wide range of duties spanning onboarding, servicing, payments, and participation loans. Your role will ensure operational excellence, data accuracy, and an exceptional customer experience. Administer the direct input, verification, and ongoing maintenance of loans in the bank's core operating system.Focus on the accurate onboarding of Commercial, SBA, Participation, and Syndication loans.Ensure records are accurate, complete, and properly retained to meet compliance and regulatory standards. Collaborate with internal team members to validate loan information and provide support for all channels of the loan portfolio. Process loan payments and advances while adhering to internal compliance guidelines.Respond to inquiries from internal and external customers with a thorough understanding of loan structures, documentation, and system operations.Assist in completing recurring tasks, including system updates, payment reconciliations, and monthly reporting.Adapt to changing processes and environments, identifying opportunities to streamline servicing procedures.Share expertise on best practices for Participation and Syndication loans with team members and management.Work closely with all areas of Loan Operations to maintain consistent knowledge of processes and procedures across the organization.Support other Loan Operations functions as needed to meet business demands, particularly during peak periods.Develop and assist in implementing plans to identify, source, and execute industry best practices for loan processing and servicing.What do you need? 3-5 years of previous experience within Loan Operations and/or Bank Operations required.Hands-on experience with onboarding, servicing, Participation/Syndication loans required.Strong knowledge of Commercial, SBA, Participation and Consumer loan operations. Ability to interpret financial reports, legal loan documents, and complex loan structures. Strong customer service focus with excellent verbal and written communication abilities.Proven adaptability in a fast-paced, dynamic environment.Technology Skills: Advanced experience with core banking systems (IBS preferred).Proficiency in Finastra LaserPro, Salesforce, and nCino platforms.Proficient with Microsoft Office Suite.Ability to embrace and leverage AI technology for operational improvements.Availability: Flexibility to work extended hours during peak periods (e.g., month-end, quarter-end, year-end).Hybrid work schedule requiring presence in Malvern on key days.Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.   We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.    Diversity Statement:   At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Must be legally eligible to work in the United States without sponsorship, current or future, to be considered. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $25 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. Consistently ranked among the top-performing banks in the nation, Customers Bank has earned recognition as a Fintech Best Places to Work — a testament to the talent, culture, and mission-driven work happening here every day. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. What you’ll do: The Enterprise AI Engineer is a high-impact, highly visible role at the intersection of artificial intelligence, business strategy, and hands-on technical execution. This is a field-facing, mission-critical role for engineers who think like founders and operate like consultants. In this role, you won’t just be building technology for the bank; you’ll be working side by side with engineers from our strategic partners, such as OpenAI & ElevenLabs. The Enterprise AI Engineer will be a member of a central team fully focused on delivering automation & AI-powered solutions that solve real problems and create measurable impact. You will partner with business units and functional areas to understand complex challenges, design and build production-grade AI and automation workflows, and implement scalable systems and elevated capability. This role demands a rare combination: deep technical acuity, executive presence, and the instinct to translate ambiguous business needs into working solutions. Key Responsibilities Business Solutioning, Engineering & Delivery Embed within business functions across the institution to identify, scope, and deliver automation and AI-enabled solutions that address high-priority operational and strategic challenges.Translate complex, ambiguous business problems into structured technical requirements and delivery plans.Lead end-to-end project delivery from discovery and prototyping through production deployment and adoption, maintaining clear accountability at each stage.Build production-ready solutions with strong engineering fundamentals: reliability, observability, security, and scalability.Write, review, and ship code across the stack using Python, JavaScript/TypeScript, or comparable languages.Integrate AI capabilities with core banking platforms, data infrastructure, and third-party systems via APIs and data pipelines.Ensure AI systems meet model risk management standards, data governance policies, and applicable regulatory expectations.Stakeholder Engagement & Change Leadership Develop playbooks, reusable components, and implementation patterns that accelerate future AI deployments across the institution.Represent AI capabilities and implementation insights in executive and governance forums as needed.Build trusted relationships with senior business leaders, risk officers, operations leaders, and technology teams across the institution.Communicate complex technical concepts clearly and compellingly to non-technical audiences, adapting messaging to the audience.Lead change management and adoption efforts to ensure AI solutions are embedded, understood, and sustained within business teams.Facilitate working sessions, stakeholder reviews, and demos that drive alignment and accelerate decision-making.AI Governance, Risk & Regulatory Alignment Ensure deployed AI systems are developed and maintained in accordance with the Bank’s AI governance framework, model risk management standards, and applicable regulatory guidance (OCC, FFIEC, FinCEN).Coordinate with Model Risk Management, Compliance, Legal, and Audit teams to support reviews, validations, and documentation of AI systems.Maintain accurate records for AI model inventories, governance logs, and deployment documentation.Monitor and communicate emerging regulatory developments related to AI/ML use in financial services.Identify risks in AI systems early and surface them through appropriate governance channels with recommended mitigations.What do you need? Bachelor’s degree in Computer Science, Engineering, Mathematics, Data Science, or a related technical field; advanced degree a plus.Minimum 4+ years of experience in software engineering, AI/ML engineering, technical deployment, or a related field, including demonstrated customer- or business-facing delivery.Proven ability to build and ship production-grade AI systems using LLMs / generative AIStrong full-stack engineering proficiency with Python, JavaScript/TypeScript, or comparable languages.Demonstrated ability to scope complex technical projects, drive delivery in ambiguous environments, and manage competing priorities without losing momentum.Outstanding communication skills: able to engage C-suite stakeholders and technical engineers with equal fluency.High degree of intellectual curiosity and a growth mindset — you actively seek out what you don’t know and close those gaps fast.Ability and willingness to travel to business unit sites across the institution and to key external engagements as needed.Preferred Qualifications (Nice to Haves) Experience working in regulated industries — financial services, healthcare, or government — with an understanding of compliance and risk considerations in AI deployment.Familiarity with banking operations, risk management, BSA/AML processes, or financial crimes compliance functions.Background in data engineering or platform engineering in cloud environments (AWS, Azure, or GCP).Experience working in a forward-deployed, consulting, or embedded engineering capacity with business clients.Exposure to enterprise AI governance frameworks, model risk management, or responsible AI practices.Professional certifications in AI/ML, cloud architecture, or project management are a plus.Technology Skills Proficiency in Python and JavaScript/TypeScript for full-stack AI development.Experience with LLM orchestration frameworks and API-based model deployment.Familiarity with cloud platforms (AWS, Azure, or GCP)Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) for executive communication and documentation.Experience with project management and collaboration tools such as Jira, Confluence, SharePoint, or similar platforms.Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.   We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.    Diversity Statement:   At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. Location: Open to hybrid in any Customers Bank location in PA, NY, NJ, CA, MA, RI Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $25 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A resolute team member who is committed to meeting your needs today and tomorrow. On the leading edge: We are innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we are a partner you can trust. What You'll Do: The SBA Loan Operations Specialist is a key role within our Loan Operations Department, responsible for the day-to-day servicing, onboarding, and reporting of the bank's SBA loan portfolio. This position works across the full lifecycle of an SBA loan — from initial setup through ongoing servicing and monthly reporting — and serves as a go-to resource for both internal team members and external customers on SBA-related questions and processes. Responsibilities include, but are not limited to: Onboarding new and modified SBA loans to the bank's core operating systemProcessing SBA loan payments, advances, and modificationsCompleting SBA 1502 monthly reporting, reconciliation, and remittance processingOverseeing remittances of SBA sold loans to Guidehouse/EtranTracking and managing monthly loan transactions for inclusion in 1502 reportingResearching and resolving SBA servicing and reporting exceptionsPreparing payoff letters and 10-day notices for the SBA portfolioOverseeing GL balancing and preparing wires for special SBA loan paymentsMaintaining SBA servicing compliance in accordance with SBA SOP guidelinesCorresponding with internal bank team members and external customersReviewing and validating SBA loan authorizations to ensure terms align with SBA SOP requirements prior to boardingMonitoring SBA loan collateral records and guarantor information to ensure accuracy and completeness in the core systemSupporting SBA purchase package preparation and submission in the event of loan default or early payoffParticipating in periodic quality control reviews to identify servicing errors and implement corrective actionsKey Priorities Thorough understanding of SBA loan structure and the ability to configure the core operating system to meet loan terms and SBA requirementsAbility to process and maintain SBA onboarding for both new and modified loansStrong understanding of SBA 1502 reporting requirements, reconciliation processes, and remittance proceduresEffective use of technology in a daily work environmentAbility to adapt to changing SBA regulations and evolving work processesAbility to support team members and customers with complex SBA loan structure, servicing, system, and compliance questionsUnderstanding of SBA loan documentation and servicing requirementsWhat Do You Need? Experience & Competencies 3+ years of experience in SBA Loan Servicing and ReportingExperience with SBA 1502 reporting and knowledge of Guidehouse/Etran or equivalent SBA reporting/servicing systemsAbility to understand, evaluate, and work with legal loan documentsStrong interpersonal skills for communicating with internal and external customersExcellent analytical, organizational, and problem-solving skillsAbility to multitask and prioritize in a fast-paced, dynamic environmentAbility to work independently and collaboratively across all levelsAbility to work 40 hours per week; extended hours required during quarter-endDemonstrated curiosity and adaptability toward AI tools and emerging technologies in financial servicesTechnology Skills: Ability to work with the Microsoft Suite and learn/work with other Customers Bank's applicationsExperience with Salesforce and nCinoFIS Platform or equivalent core banking systemLaserPro system knowledgeGuidehouse or equivalent SBA reporting/servicing systemFamiliarity with AI and automation tools that support productivity, workflow efficiency, and client engagementOpenness to adopting AI-assisted tools and automation platforms to improve loan servicing workflowsAbility to leverage AI-powered features within existing platforms (e.g., Salesforce, nCino) to enhance productivityComfort working in an evolving technology environment where new tools and processes are regularly introducedWillingness to participate in innovation initiatives and contribute ideas for process improvementCustomers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.   We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.    Diversity Statement:   At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. What You’ll Do: The position is responsible for identifying, evaluating, and testing compliance controls for third-party consumer deposit and/or loan products. This role conducts risk-based transaction analysis and collaborates closely with business units, compliance-related third parties (CRTPs), and other functional areas, while maintaining necessary independence. Key duties include leading the planning, preparation, and execution of compliance program activities such as risk identification, transactional testing, policy and procedure reviews, and issue management. The analyst also partners with advisory functions to support an effective compliance program and may perform additional duties as assigned. What Do You Need? Expert knowledge of consumer compliance regulations and the ability to assess adherence to applicable regulations, identify control weaknesses and partner with the business units and CRTP’s to strengthen the bank’s compliance risk management framework. As well as the following items: Review and examine various CRTP’s and related processes for compliance with numerous banking regulations covering deposit and lending areas.Time management and priority setting.Ability to manage multiple tasks simultaneously and work under tight deadlines.Effective verbal and written communication skills.Strong analytical, critical thinking and problem-solving skills with the ability to exercise sound and balanced judgment.Proactive identification of risks and ability to propose solutions.Ability to work independently as well as with a range of senior managers, and peers.Ability to build strong and productive working relationships.Maintain up-to-date knowledge of Bank policies, procedures, and industry best practices.Technology Skills: Knowledge of Resolver or other Governance Risk Compliance tool.Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications.Familiarity with AI and automation tools that support productivity, workflow efficiency, and client engagement.Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.   We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.    Diversity Statement:   At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Salary range: An annual salary range of $275,000–$285,000 is what we expect to pay for this position, based on overall skills and experience. Work Location: Hybrid in Los Angeles, CA – our office in Sherman Oaks, CA is the closest for the hybrid work model. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. What You’ll Do: The Head of Real Estate West Coast is responsible for leading the company’s west coast commercial real estate lending strategy, portfolio management, site selection, acquisitions, leasing, development, and asset optimization activities throughout California and other designated markets. This executive role partners closely with the Head of Real Estate and senior leadership to support business growth, maximize portfolio value, reduce occupancy costs, and ensure compliance with all applicable regulations. Experience with commercial real estate (CRE), multifamily, retail, office, industrial, construction, bridge, and investment property lending is needed in this role. The ideal candidate combines strategic vision, financial acumen, negotiation expertise, and deep knowledge of California real estate markets to drive long-term value creation. Strategic Leadership Develop and execute the company’s west coast commercial real estate strategy aligned with organizational growth objectives.Identify market opportunities and emerging trends to support expansion, consolidation, and investment decisions.Provide executive-level recommendations regarding acquisitions, dispositions, leasing, and development opportunities.Lead long-range portfolio planning and capital allocation strategies.Portfolio Management Oversee the performance and optimization of the company’s west coast commercial real estate portfolio.Evaluate portfolio metrics, occupancy costs, lease obligations, and asset performance.Develop strategies to maximize asset value and operational efficiency.Ensure portfolio decisions align with business objectives and financial targets.Transactions & Negotiations Lead complex lending negotiations, acquisitions, dispositions, renewals, and property development agreements.Establish and maintain relationships with landlords, developers, brokers, investors, and government agencies.Direct due diligence activities including financial, legal, environmental, and zoning reviews.Negotiate favorable terms and mitigate transaction risks.Development & Construction Oversight Manage real estate development projects from site selection through occupancy.Coordinate with architects, contractors, consultants, and internal stakeholders.Monitor project schedules, budgets, and quality standards.Ensure compliance with California building codes, environmental regulations, and permitting requirements.Financial Management Prepare and manage annual real estate budgets and capital expenditure plans.Conduct financial analyses, investment underwriting, and return-on-investment assessments.Develop business cases for real estate investments and strategic initiatives.Monitor portfolio performance against financial goals.Team Leadership Build, mentor, and lead a high-performing West Coast real estate team.Establish department goals, performance metrics, and development plans.Foster collaboration across finance, legal, operations, facilities, and executive leadership teams.Manage external consultants, brokers, attorneys, and service providers.Compliance & Risk Management Ensure compliance with all federal, state, and local regulations.Oversee risk management practices related to real estate transactions and operations.Maintain awareness of California-specific laws affecting commercial real estate.Support ESG, sustainability, and environmental initiatives where applicable.What Do You Need? Required Qualifications Bachelor’s degree in Real Estate, Finance, Business Administration, Urban Planning, or a related field.10+ years of progressive real estate leadership experience.5+ years managing large-scale real estate portfolios and teams.Extensive experience in acquisitions, leasing, development, and portfolio management.Strong financial modeling, investment analysis, and negotiation skills.Deep knowledge of California commercial real estate markets.Proven track record of leading complex transactions and strategic initiatives.Experience with Commercial Real Estate (CRE), multifamily, retail, office, industrial, construction, bridge and investment property lending.Preferred Qualifications Master’s degree (MBA, Real Estate, Finance, or related discipline).Professional certifications such as CCIM, CPM, SIOR, or RICS.Experience in multi-site retail, residential, industrial, office, or corporate real estate environments.Familiarity with environmental, sustainability, and ESG programs.Key Competencies Strategic ThinkingExecutive PresenceLeadership & Team DevelopmentFinancial AcumenNegotiation & InfluencingRelationship ManagementMarket AnalysisProject ManagementRisk AssessmentDecision MakingTechnology Skills: Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications.Familiarity with AI and automation tools that support productivity, workflow efficiency, and client engagement.Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.   We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.    Diversity Statement:   At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Salary range: An annual salary range of $175,000 - $200,000 is what we expect to pay for this position, based on overall skills and experience. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. What You’ll Do: Credit Policy Development & Maintenance Author, revise, and maintain the Bank’s overall Credit Policy to reflect current risk appetite, regulatory requirements, and market conditions; ensure appropriate approval, version control, and recordkeeping of all policy changes.Serve as the primary subject matter expert on all credit policy matters for internal stakeholders including the CLO, CCO, Compliance, Internal Audit, and Internal Loan Review.Propose, negotiate, and document policy or process changes in response to regulatory findings, audit observations, or identified portfolio weaknesses.Partner with CRE, C&I, and ABL lending teams to develop and implement process improvements that enhance efficiency, consistency, and risk discipline.Deliver formal and ad hoc training to lending and credit support staff on policy changes, underwriting standards, and process updates.Credit Underwriting & Portfolio Oversight Evaluate and approve complex commercial credit requests, ensuring sound underwriting, appropriate loan structure, and alignment with the Bank’s risk appetite.Collaborate with relationship managers to develop financing solutions that balance business development objectives with prudent credit risk management.Oversee ongoing monitoring and management of the commercial loan portfolio; lead early identification of problem loans and develop proactive resolution strategies.Ensure the timely and accurate completion of credit reviews, risk rating assessments, and covenant compliance tracking.Maintain a current understanding of market conditions, competitive landscape, and emerging credit risks across commercial lending sectors.Reporting & Governance Prepare credit reports and portfolio analytics for the Board Credit Committee and Board of Directors.Organize and facilitate Problem Loan Meetings and produce ad hoc portfolio reporting for senior leadership.Collaborate on portfolio performance reporting delivered to the Credit Committee, CLO, and CCO.Support identification and escalation of areas of portfolio weakness or concentration risk.Technology & Cross-Functional Collaboration Act as the Lending subject matter expert for core lending technology platforms (e.g., nCino, eLoans), supporting system enhancements, workflow design, and user adoption.Partner cross-functionally with Accounting, Finance, and Risk teams on lending-related matters including CECL, regulatory reporting, and financial modeling.Collaborate with Compliance and Legal to ensure credit practices align with applicable regulations and internal control requirements.Leadership & Mentorship Serve as a key member of the Bank’s credit leadership team, contributing to strategic planning, policy development, and organizational design.Provide mentorship, guidance, and informal training to junior credit staff; foster a culture of intellectual rigor, continuous learning, and sound risk management.Develop and implement strategic initiatives aimed at improving lending processes, credit quality, and operational efficiency.What Do You Need? Experience & Expertise 10+ years of commercial credit experience, with demonstrated expertise across multiple loan types (CRE, C&I, ABL, or similar).Proven experience in credit policy development, credit administration, and portfolio management, including risk rating, problem loan identification, and workout.Prior experience in a credit policy, credit risk, or senior underwriting role at a commercial bank or financial institution.Strong analytical skills with the ability to assess complex financial information, industry dynamics, and borrower-specific risk factors to render well-reasoned credit decisions.Education Bachelor’s degree in Finance, Accounting, Business Administration, or a related field required.MBA or graduate degree preferred; formal credit training program (e.g., RMA Credit Risk Certification, ABA Stonier, or equivalent) a plus.Skills & Competencies Exceptional written and verbal communication skills; ability to clearly articulate complex credit concepts to senior management and the Board.Strong organizational and project management skills with the ability to manage multiple priorities in a deadline-driven environment.Demonstrated leadership presence and ability to influence across lines of business and functional areas.Working knowledge of regulatory requirements governing commercial lending, credit risk, and loan portfolio management.Technology Skills: Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications.Proficiency with core lending and credit systems (e.g., nCino, eLoans); ability to act as a subject matter expert for system enhancements, workflow design, and user adoption.Familiarity with AI and automation tools that support productivity, workflow efficiency, and client engagement.Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.   We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.    Diversity Statement:   At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster.  Focused on you:  We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge:  We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability:  We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. What You’ll Do: This position is responsible for maintaining subject matter expertise for BSA/AML and OFAC related regulations and areas at the Bank. As the second line of defense this position is responsible for providing support, guidance, and oversight of applicable business units within the Bank to understand risks, products, services, and the controls of each business line on any projects and produce implementation. This support includes but is not necessarily limited to researching and opining on compliance questions, due diligence, monitoring new and changing regulations, maintenance and/or review of compliance related policies and procedures, communication and coordination of required regulatory changes, active partnership on all initiatives to provide compliance insight, compliance risk evaluation, and completion of special projects as requested by management. This role may require interaction with internal auditors, state examiners, federal examiners, and other similar regulatory bodies. A critical function of this role will be to maintain accurate and up to date documentation including internal, external, and tracking of compliance issues.  As well as follow-up on documented action plans and target date to ensure completion/implementation. What Do You Need? Key Skills: Time management and priority setting.Ability to handle multiple tasks simultaneously and work under tight deadlines.Effective verbal and written communication skills.Strong analytical, critical thinking and problem-solving skills with the ability to exercise sound and balanced judgment.Proactive identification of risks and ability to propose solutions.Ability to work independently as well as with a range of senior managers, peers, and junior colleagues.Ability to build strong and productive working relationships.Report writing and documentation.Maintain up-to-date knowledge of Bank policies, procedures, and industry best practices.Skilled in drafting, reviewing and updating compliance policies and procedures.Ability to develop and deliver compliance training to business units.Understanding of how compliance tools integrate with core banking systems.Experience in interpreting and implementing regulatory changesMust Haves: Minimum 5 years of experience in BSA/AML, Compliance or Operations analysis roles that work closely with the BSA Compliance area.Must have expert knowledge of BSA/AML and OFAC regulations.Bachelor's Degree or equivalent work experienceMust have ability to prioritize and multi-task and demonstrated ability to meet deadlines.Accountable takes ownership for all actions and sets a high standard for self-performance and completion of tasks.Apply both technical and general business knowledge to resolve the issues in assigned function.Nice to Haves: ACAMS or similar certification preferred.Technology Skills: Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applicationsCustomers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.   We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.    Diversity Statement:   At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Salary range: An annual salary range of $165,000 – $180,000 is what we expect to pay for this position, based on overall skills and experience. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. Who is Customers Commercial Finance? Founded in 2015, Customers Commercial Finance, LLC (CCF) is the equipment finance and leasing arm of Customers Bank. For the past decade, we’ve been a high-growth, technology-driven organization delivering competitive and customized equipment financing solutions to small and mid-sized businesses. Our transactions range from $50K to $50MM, serving a wide variety of industries. CCF combines the strength and low cost of funds of a bank with the agility and personal touch of a boutique financial services firm. Backed by advanced technology, a state-of-the-art CRM, and highly skilled credit, operations, and leadership teams, we are positioned for continued growth and innovation. We specialize in key verticals such as specialty vehicles, construction, marine, crane and rigging, and franchise finance, among others. Our deep industry expertise, combined with top-tier resources, allows us to deliver meaningful value to our customers, vendors, and partners. Joining CCF means being part of a forward-looking, entrepreneurial culture where you’ll have the opportunity to make an impact, grow your career, and help us expand our position as a leader in equipment finance. What You’ll Do: Lead on the development, execution & management of the Technology/Product eco-system.Develop best in class process and team that thrives in a dynamic environment with an intense focus on the Customer Experience. As we add talent, drive their development to foster an empowerment culture.Ideate & innovate relentlessly to ensure optimization of the platform by effectively collaborating with fellow leadership team colleagues. From MVP through scaled maturity.Use extensive knowledge & experience to shape and form any/all aspects of the business. No silos here.At launch, player/coach mentality. Hands on tech/flow required so we can optimize the process for scale.Drive tech/product roadmap to ensure CCF is utilizing market leading solutions as a differentiator. Accountable for product KPI’s and metrics defined in tandem with business stakeholders.Platform Architecture, Build and Maintenance: Lead with best-practice Salesforce tools for process enablement for new features, maintenance of existing functions, prioritized technical debt execution and platform health ownership.DocuSign Administration: Configure and manage IAM, Workspaces, data validations, templates/routing, eVault integration, and reliable status syncs back to Salesforce.UX & Lightning Experience: Standardize Lightning Record Pages, page layouts, and dynamic forms to reduce clicks, increase performance, and make the right data obvious on Account/Contact/Opportunity and key custom objects.Security & Access: Own User provisioning, Permission Sets/Permission Set Groups strategy, least-privilege reviews, and audit readiness. The primary interface with CUBI’s own internal tech audit group.Integrations Stewardship: Support custom integrations and AppExchange tools — field mappings, error handling/monitoring, and incremental changes; partner with developers/consultants for complex work.DevOps & Releases: Design and run an in-house deployment process with feature branching, approvals, UAT in a partial copy sandbox, and tested rollback steps.Documentation & Enablement: Co-own Atlassian documentation (ERDs, flow maps, runbooks, deployment notes) and contribute to super-user/readiness efforts.What Do You Need? Operate as part of a cross-functional team with Product and business stakeholders — co-creating requirements, shaping solution options, and sharing responsibility for UAT, enablement, and continuous improvement; you contribute deep admin expertise to decisions and delivery.Salesforce Apex Code, object/data structure & workflow design.Technical requirements authorship, manage permissions/profiles & roles as control definitions using native/custom mechanisms.KYC/KYB/CIP automation development. API integration (Docusign, Nintex/Drawloop, IDology, TINCheck…). Continue to build a culture based on empowerment, psychological security, and problem solving by participating in all aspects of the change management effort across the organization.Partner with external developers for work beyond admin scope while keeping the blueprint and releases in your hands.Support change management efforts, including communication, training materials, and adoption strategies for system updates.Technology Skills: Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications.Familiarity with AI and automation tools that support productivity, workflow efficiency, and client engagement.7+ years in the Salesforce ecosystem.Salesforce Administrator certification (required or about to be obtained); evidence of continued learning (additional certs a plus).Proven Flow expertise (record-triggered/screen/scheduled, subflows, fault handling, limits awareness).DocuSign Experience: Workflow, validations, templates/routing, and Salesforce integration; or similar Document Generation/eSignature tools.Integration Fundamentals: Connected Apps basics, field mapping, error handling/monitoring, and solid data model design skills.Strong security foundation with Permission Sets/Permission Set Groups and least-privilege practices.Clear documentation habits; collaborative design with independent implementation.DevOps tool experience beyond change-sets; ability to implement and own DevOps process.DocuSign Administration: IAM, Workspaces, eVault integrations.Marketing Cloud (Engagement or Account Engagement) admin exposure.Ability to read Apex and write SOQL/SOSL; SQL literacy for analytics or data tasks.Portal/intake/credit model solutions in .net on SQL database. CRM, LOS and Call Center knowledge & expertise where applicable.Experience in financial services or other regulated industries.Prior consulting experience or exposureCustomers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.   We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.    Diversity Statement:   At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. What you’ll do: We are seeking a talented and experienced Fraud Analyst to join our Fraud Prevention and Investigations team at Customers Bank. As a Fraud Analyst, you will play a crucial role in driving data-driven insights, analyzing business processes, and providing valuable recommendations to enhance our organization's performance. Responsibilities: Knowledge of various fraud threats across multiple payment/access channels and prior use of applicable software to mitigate said threats. Proven verbal and written communication skills. Basic understanding of certain regulatory requirements associated with fraud mitigation activities, such as Bank Secrecy Act, Uniform Commercial Code, Regulation CC, Regulation E, Gram-Leach-Bliley. Understand the importance of regulatory compliance and adherence to internal policy and procedure. Multi-tasking and the ability to prioritize in a face-paced environment. Participates in special projects and performs other duties as directed by management. Experience with cryptocurrency (digital assets) fraud investigations preferred. Experience with SBA/PPP loan reviews preferred. Identify through fraud mitigation activities opportunities to enhance internal policies, procedures, and controls within the enterprise. Ability to analyze data and develop effective reporting for various levels of management. Ability to trend data to identify potential fraudulent transactions and gaps in procedures. Develop and maintain relationships with various internal departments to collaborate on issues that impact areas outside of Loss Prevention. Ability to draft complete policy and procedure documents, including visual aids when necessary to support the written word. What do you need? Degree in Criminal Justice, Finance or related field; or 1-2 years of experience in field of fraud detection/prevention, preferably in financial services industry. Possess/Project self-confidence and fast learner. Excellent verbal/written communication and inter-personal skills. Technology Skills: Proficiency in office skills: computer, typing, MS Office (Word, Excel, Outlook) Knowledge of core and ancillary banking systems. Able to navigate and use multiple systems. Must be legally eligible to work in the US without sponsorship Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.   We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.    Diversity Statement:   At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Salary range: An annual salary range of $175,000 - $200,000 is what we expect to pay for this position, based on overall skills and experience. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster.  Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. About the Vertical.  Customers Bank is one of the few federally regulated U.S. banks with a dedicated digital asset franchise. Our cubiX instant payments platform processed over $2 trillion in 2025, serving institutional clients including major exchanges, stablecoin issuers, trading firms, and asset managers. The BDO role sits at the center of this growth story. The Opportunity Customers Bank is seeking a commercially driven Business Development Officer to grow and deepen our institutional digital asset client base. You will originate, structure, and close new deposit and banking relationships with crypto-native firms, fintech companies, and institutional participants operating in the digital asset ecosystem — leveraging the bank's cubiX platform, instant payment rails (RTP, FedNow, ACH, wires), and the trusted infrastructure we have built as one of the leading digital asset banks in the country. What You'll Do Develop and execute a targeted business development strategy to originate new institutional relationships within the digital asset ecosystem — including exchanges, stablecoin issuers, custodians, trading desks, crypto funds, and Web3 infrastructure companies.Build and manage a robust pipeline of prospective clients, driving full-cycle business development from initial outreach through onboarding.Serve as a senior relationship owner for strategic accounts, partnering with Treasury, Compliance, Legal, and Operations to deliver a seamless client experience.Represent Customers Bank at industry conferences, roundtables, and forums within the digital asset and fintech sectors to elevate brand presence and generate deal flow.Collaborate closely with the cubiX product and payments teams to develop tailored solutions around instant settlement, operating accounts, and liquidity management for institutional clients.Work in partnership with BSA/AML and compliance teams to ensure all prospective clients meet the bank's rigorous due diligence standards and risk appetite.Provide market intelligence and client feedback to inform product development, pricing strategy, and vertical growth planning.Own deposit and relationship revenue targets within the digital asset vertical, reporting directly to senior vertical leadership.What You Bring 5+ years in institutional sales, business development, or relationship management within banking, fintech, or digital assets.Deep familiarity with the digital asset ecosystem — exchanges, stablecoins, DeFi, tokenization, and on-chain payments.Proven track record of originating and closing complex institutional banking relationships.Understanding of U.S. banking regulation as it applies to digital assets, including BSA/AML, OFAC, and FinCEN requirements.Existing network of contacts at crypto-native firms, digital asset funds, or fintech companies.Excellent communication and negotiation skills with the ability to operate at C-suite level.Comfort navigating a fast-moving, compliance-conscious environment with competing priorities.Nice to Have Experience at a digital-asset-friendly bank (e.g., Silvergate, Signature, or similar).Familiarity with instant payment rails — RTP, FedNow, or real-time settlement infrastructure.Background in Treasury sales, cash management, or transaction banking for institutional clients.Knowledge of stablecoin issuance, tokenized assets, or blockchain-based payment networks.Series 7 or other relevant financial licensing (preferred, not required).Why Customers Bank One of the only regulated U.S. banks with a mature, active digital asset banking franchise and multi-billion dollar deposit base in the vertical.cubiX platform with $500B+ quarterly network activity and expanding payment rails across RTP, FedNow, ACH, and wires.High-growth environment: total assets of $25.9B, deposits up 14% YoY, and a Net Promoter Score of 81 — well above the banking industry average.Significant investment in AI and technology infrastructure, with partnerships with OpenAI, Anthropic, and Microsoft.Agile, high-caliber team with a single-point-of-contact model and 24/7/365 client service commitment.Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.   We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.    Diversity Statement:   At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Salary range: An annual salary range of $150,000 - $250,000 is what we expect to pay for this position, based on overall skills and experience. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster.  Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. What You’ll Do:  We are seeking a highly motivated and experienced Relationship Manager at a Vice President or Senior Vice President level to join our Venture Banking team on the West Coast (San Francisco or San Diego area), dedicated exclusively to the Life Science and Healthcare sector. This is a senior individual contributor role focused on originating and deepening relationships with venture-backed companies across therapeutics, diagnostics, medical devices, digital health, and healthcare services. The Relationship Manager will serve as a trusted financial partner to founders, management teams, and venture capital investors — bringing deep sector expertise, a robust professional network, and a consultative approach to client development. What Do You Need? The VP level requires a minimum of at least 5-7 years venture banking or related experience, and the SVP level requires a minimum of 8-10 years venture banking or related experience.Originate and grow new client relationships, proactively source and close banking relationships with venture-backed life science and healthcare companies through a disciplined pipeline strategy and sponsor network.Serve as a trusted advisor to portfolio clients, acting as the primary relationship point of contact, delivering tailored financial solutions and partnering across treasury products to meet evolving client needs.Drive ecosystem engagement and deal sourcing. Build presence with VC and PE sponsors, incubators, and industry associations to generate referrals and represent the firm at key sector conferences and events.Structure and support credit opportunities, collaborate with credit officers to structure and present venture lending solutions, monitor portfolio health, and proactively manage covenant compliance and risk.Provide sector expertise and thought leadership. Staying current on life science and healthcare funding trends, share market intelligence with clients and internal teams, and help develop junior talent.Technology Skills: Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications.Familiar with AI & Automation tools.Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.   We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.    Diversity Statement:   At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Salary range: An annual salary range of $140,000 - $150,000 is what we expect to pay for this position, based on overall skills and experience. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster.  Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. About the Vertical.  Customers Bank operates cubiX, one of the only 24/7/365 instant payment platforms at a federally regulated U.S. bank — serving institutional digital asset clients including major exchanges, stablecoin issuers, OTC desks, and trading firms. The Relationship Manager is the primary point of contact for these clients, ensuring they get the most from the bank's infrastructure, products, and service model. The Role The Relationship Manager is the face of Customers Bank to our institutional digital asset clients. Where the Business Development Officer opens doors, the RM owns what happens next — onboarding, deepening, and retaining a portfolio of high-value accounts through expert knowledge of the cubiX platform, an understanding of clients' operational needs, and a proactive, high-touch service model. This role is critical to deposit retention, client satisfaction, and the long-term growth of the digital asset vertical. What You'll Do Serve as the primary point of contact for an assigned portfolio of institutional digital asset clients — exchanges, stablecoin issuers, custodians, trading desks, and crypto funds.Own the client lifecycle post-onboarding: account management, relationship deepening, issue resolution, and renewal/retention.Guide clients through cubiX platform onboarding, API integrations, and connection requests with counterparties (exchanges, OTC desks, payment networks).Proactively monitor client activity, flagging changes in behavior, deposit flows, or operational needs to internal stakeholders and compliance teams.Conduct regular business reviews with clients to understand evolving needs, introduce new products or payment rails, and identify cross-sell opportunities.Act as an internal advocate for your clients — coordinating with Treasury, Operations, BSA/AML, Legal, and the cubiX product team to resolve issues and deliver solutions.Support Business Development Officers in transitioning newly signed clients through onboarding and into steady-state management.Maintain accurate and up-to-date CRM records, pipeline notes, and relationship documentation.Contribute to the development of client-facing materials, FAQs, and product guides for the digital asset vertical.Uphold the bank's compliance standards in all client interactions, including flagging unusual activity and supporting periodic KYC/KYB reviews.What You Bring 3–6 years in relationship management, client success, or account management within banking, fintech, or digital assets.Solid understanding of the digital asset landscape — how exchanges, custodians, OTC desks, and stablecoin issuers operate.Experience managing institutional or commercial banking clients with complex operational needs.Familiarity with U.S. banking compliance requirements relevant to digital assets: BSA/AML, KYC/KYB, OFAC.Strong communication skills — equally comfortable presenting to a compliance officer and a crypto-native CFO.Organized and process-oriented, with the ability to manage a large client portfolio without dropping details.Proactive, service-first mindset with a track record of high client satisfaction and retention.Nice to Have Prior experience at a digital-asset-friendly bank (Silvergate, Signature, or similar) or a crypto-native firm.Hands-on familiarity with instant payment rails — RTP, FedNow, or real-time gross settlement systems.Understanding of stablecoin mechanics, blockchain-based settlement, or tokenized payment networks.Experience using CRM platforms (Salesforce or similar) to manage complex relationship portfolios.Exposure to Treasury or cash management products for institutional clients.Why Customers Bank One of the only regulated U.S. banks with a mature digital asset banking franchise — $4B+ in digital asset deposits and a cubiX network processing $500B+ quarterly.The RM role carries genuine influence: our single-point-of-contact model means you are the bank to your clients, not just a support function.High-growth environment: total assets of $25.9B, deposits up 14% YoY, and a Net Promoter Score of 81 — well above the banking industry average.Significant investment in AI and technology infrastructure, with partnerships with OpenAI, Anthropic, and Microsoft — you'll work alongside cutting-edge internal tools.A compliance-forward culture built to last: the bank has invested heavily in BSA/AML infrastructure, creating a stable, long-term franchise in a space where many competitors have exited.Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.   We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.    Diversity Statement:   At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Salary range: An annual salary range of $175k - $225k is what we expect to pay for this position, based on overall skills and experience. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. What You’ll Do: We are seeking a highly motivated Relationship Manager at a Vice President or Senior Vice President level to join our Venture Banking team on the East Coast, focused exclusively on the Southeast technology market. In this role, you will originate debt and banking relationships with venture-backed companies while also helping deepen and retain key client relationships across the existing portfolio. As a Relationship Manager, you will serve as a trusted financial partner to founders, executive teams, and venture capital investors—bringing market insight, a strong professional network, and a consultative approach to building lasting client relationships. What Do You Need? You bring a strong network across the Southeast venture ecosystem and know how to build trusted relationships with founders, CFOs, and venture capital firms.You have a commercial, business-development mindset and can independently source, structure, and close banking and debt opportunities with VC-backed technology companies.You are comfortable underwriting and advising high-growth, often pre-profitable businesses, and bring sound judgment around venture lending and credit solutions.You take a consultative, relationship-first approach and are energized by becoming a long-term strategic partner to your clients.For the VP level, you typically bring 5–7 years of relevant venture banking or related experience; for the SVP level, 8–10 years.Technology Skills: Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications.Familiarity with AI and automation tools that support productivity, workflow efficiency, and client engagement.Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.   We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.    Diversity Statement:   At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.