Job Description

Job Title: Service Design Manager

Role Overview

The Product Support Manager oversees product support operations and ensures product stability, service quality, and continuous improvement across platforms.

Key Responsibilities

• Lead product support teams and define support operating models
• Own product incident management, escalation, and resolution
• Collaboration with Product Owners and Engineering on backlog prioritization
• Define SLAs, support KPIs, and service performance reporting
• Drive root-cause analysis and preventive actions
• Oversee release readiness and post-deployment reviews
• Manage stakeholder communication for product issues and risks

Qualifications & Skills

• 7–12 years of experience in product or application support roles
• Strong leadership and stakeholder management skills
• Experience with Agile delivery and DevOps Environments
• Solid understanding of digital products and platforms

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

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